8.3

Excellent
/10
(2,292 reviews)See what guests said
Housekeeping6
Breakfast3
Shops1
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular landmarks
National Gallery 720 m
The British Museum 920 m
London Eye 1.0 km
Big Ben 1.4 km
Buckingham Palace 2.0 km
Madame Tussauds London 2.7 km
Tower of London 3.0 km
Tower Bridge 3.1 km
V&A - Victoria and Albert Museum 4.1 km
Natural History Museum 4.3 km
Nearby landmarks
LA Fitness Waldorf 50 m
Drury Lane Theatre Royal 50 m
Duchess Theatre 50 m
Strand Theatre 50 m
Aram 80 m
Hope and Greenwood 110 m
Fortune Theatre 110 m
Penhaligon's 120 m
London Film Museum 120 m
BBC World Service Shop 140 m
The Waldorf Hilton London

"Theresa ( the breakfast waitress ) soon soughted things out with the chef."

Yolanda - March 26, 2019
Hilton Executive Suite - Guestroom The Waldorf Hilton London
Lobby The Waldorf Hilton London
Interior view The Waldorf Hilton London
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Removed from saved list
Free Wi-Fi

The Waldorf Hilton London

71-91 Aldwych, West End Soho, London, United Kingdom, WC2B 4DD - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to National Gallery
Within 720 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 340 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.2
Location rating9.1
Nearest airportLondon City Airport (LCY)
Distance to airport11.7 km

Rooms available at The Waldorf Hilton London

Very good
Room comfort & quality
7.6
Hilton Executive Suite
...
  • Room size: 57 m²/614 ft²
  • Non-smoking
  • 1 queen bed
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King Hilton Junior Suite
...
  • Room size: 39 m²/420 ft²
  • Non-smoking
  • 1 king bed
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King Executive Room
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 king bed
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Queen Hilton Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 double bed
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Queen Hilton Superior Room
...
  • Room size: 21 m²/226 ft²
  • Balcony/terrace
  • 1 queen bed
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Twin Hilton Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 1 single bed
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Queen Hilton Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
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Astor Suite
...
  • Room size: 53 m²/570 ft²
  • Non-smoking
  • 1 king bed
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Twin Hilton Deluxe Room
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 single beds
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Double Double Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at The Waldorf Hilton London?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Waldorf Hilton London?

For those who wish to drive their own cars, The Waldorf Hilton London has a car park available for guests. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Waldorf Hilton London?

Start your mornings right, with the continental and buffet breakfast options offered at The Waldorf Hilton London. Adults can enjoy breakfast offered with an additional charge of 16 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at The Waldorf Hilton London?

The Waldorf Hilton London does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about The Waldorf Hilton London

  • 8.8

    Excellent
    Staff 

    "Still the location and staff made the stay worthwhile."

    Thomas

    |

    September 16, 2019

  • 9.2

    Exceptional
    Location

    "Location is great with restaurants and shopping around"

    eman

    |

    August 2, 2019

  • 9.6

    Exceptional
    Breakfast

    "Breakfast was good and service staff was excellent."

    Colin

    |

    June 14, 2019

Property ranking|Compared to 13,490 London properties
See all rankings
Location score
9.2/10
Service score
8.3/10
Room comfort score
7.6/10
Room size
34 sqm.
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
98
%
of London properties
Bigger than
98
%
of London properties
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Overall rating:

8.3

Excellent
2,292 reviews
Cleanliness
8.2
Facilities
7.7
Location
9.1
Read all reviews >
What travelers say they love:
The staff, in particular the bellhops, were wonderful;
Amy from United States
Family with older children
More about The Waldorf Hilton London

More about The Waldorf Hilton London

This 5-star hotel, situated in the West End, is located five minutes from Covent Gardens. Additionally, Heathrow Airport is just two kilometers away. Guests will enjoy unfettered access to a myriad of tourist attractions including Buckingham Palace, Westminster Cathedral, and the Houses of Parliament. The Canning Town Tube is within a short walk of the hotel, providing guests with access to interesting sites that are spread across London. The rooms are decorated with a distinctive Hilton Waldorf theme that is visually soothing and always immaculate. The hotel offers an afternoon Tango Tea Dance which is the perfect way to catch a glimpse of traditional English culture in a fun way. The Waldorf Hilton London is ideal for travelers that want opulent rooms, a convenient location, and signature Hilton quality.

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Most talked about facilities

Housekeeping

9 mentions

Breakfast

8 mentions

Food & Dining

1 mention

Swimming Pool

1 mention

What they offer

10.0

Exceptional
Cleanliness

"The rooms are clean and comfortable with all mod cons."

Jackie

|

January 24, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Vegetarian
Vegan
Full English/Irish
Gluten-free
Buffet

Restaurants on site

Homage Grand Salon
Cuisine:British
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of The Waldorf Hilton London from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.2
Facilities7.7
Location9.1
Room comfort and quality7.6
Service8.3
Value for money7.2
High score for London
Rating
9+ Exceptional (36)
8-9 Excellent (28)
7-8 Very Good (21)
6-7 Good (10)
<6 Below Expectation (22)
Time of the year
Mar - May (25)
Jun - Aug (38)
Sep - Nov (29)
Dec - Feb (25)
Don't miss out!Users are booking a place in London every 1 minutes on Agoda.com
All guests (182)
All room types
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Show reviews that mention 

Showing 117 verified guest comments
12345
8.3
Excellent
Simon from United Kingdom
Business traveler
Queen Hilton Room
Stayed 5 nights in December 2012

Great location, excellent breakfast”

West End location and breakfast

The Waldorf is now a Hilton and so if your expecting to be whisked back to the hey days of London society, tea dances, and palm court orchestras, you will have to get your timing impeccably right. They still do the odd tea dance but its rarer and the beautiful palm court is usually bare and empty (where I the palms?). However, the hotel is run pretty efficiently by the Hilton Group whose staff our helpful. there is a gym on site although its the rather grubby LA Fitness (pool area really needs some TLC) and the towel they provided was threadbare. However, the breakfasts are excellent with an extensive choice and the location for the city and the West End could not be better. I even nipped out to see a show which was not on the agenda originally but, given the hotel is sandwiched between two of the top theatres, was a doddle.

Reviewed January 08, 2013

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10.0
Exceptional
Gill from United Kingdom
Group
Stayed 3 nights in November 2014

Best Hotel in Love ndon”

The room, the exec lounge, the staff

Unbelievable- third visit & wouldn't stay anywhere else in London. Staff so helpful & welcoming, rooms excellent, clean & turn down service. Food beautiful. Can't praise the Waldorf Hilton London enough. Be back soon

Reviewed December 05, 2014

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9.6
Exceptional
MARIA from United Kingdom
Couple
Queen Hilton Room
Stayed 1 night in May 2019

A Lovely Welcome Home!”

After travelling all the way up from Civitavecchio by train over weekend it was wonderful to be welcomed so warmly at The Waldorf ! Staff from doorman , coffee shop & reception were so welcoming . Our room was a standard Queen, not a good view , but was warm, clean & felt so luxurious. Certainly felt a lot more human after a lovely warm bath & a couple of hours rest . Would highly recommend a stay at The Waldorf & my husband & myself will definitely be back !

Reviewed May 28, 2019

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8.7
Excellent
Neil from Australia
Solo traveler
Stayed 3 nights in September 2014

great stay, close to attractions”

location, newly renovated room, friendly staff

Great location near bars, pubs, restaurants, Covent garden and west end. Staff very helpful. The newly renovated rooms were a lot nicer than the older ones, tastefully furnished. Decent price for London, too.

Reviewed October 07, 2014

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9.2
Exceptional
Paul from United Kingdom
Couple
Queen Hilton Superior Room
Stayed 1 night in March 2018

Great Westend Location”

We were in London to see a show and The Waldorf is in a great location for that purpose. The staff were very friendly and made us felt welcomed. It is also within walking distance of Waterloo Train Station.

Reviewed March 05, 2018

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10.0
Exceptional
Jackie from United Kingdom
Couple
Queen Hilton Room
Stayed 1 night in January 2019

Stunning and luxurious”

We stayed here as a birthday gift while seeing a show in London. The hotel is beautiful, clean and the staff are amazing. The history of the hotel is everywhere and has been kept in top class condition. The rooms are clean and comfortable with all mod cons. Yes, it’s probably a bit more expensive than your average hotel in London, but the quality and service is worth the cost. Highly recommended first class!

Reviewed January 24, 2019

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6.3
Good
sheila from United Kingdom
Couple
Stayed 1 night in October 2011

Good location, but average hotel”

Location and excellent conciege

my husband and i travelled to london for a visit to the theatre and overnight stay. we chose the waldorf hilton because of its good location close to theatres and restaurants. our room was large by london standards and was modern, but dismal. the lighting was poor and had an annoying chandelier light feature quite low over the bed. there was a shallow wall cupboard into which was crammed the kettle, hairdryer, coffee facilities, ironing board and iron. we had booked a package including breakfast. when we arrived in the restaurant we were told we would have to pay for breakfast. this was eventually sorted out by reception, but this was not a good experience. the buffet breakfast was plentiful with a good choice. however, like many breakfast buffets, the bacon and eggs suffered from being out for too long. service in the restaurant was good. the conciege was extremely helpful and interested - unlike the reception staff upon arrival.

Reviewed November 01, 2011

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8.7
Excellent
Lisa from Australia
Couple
Queen Hilton Room
Stayed 2 nights in August 2012

Great location, helpful staff. Excellent”

Close to theatres

We had a very comfortable stay at the classy WAldorf hotel. Very helpful staff and close to almost everything, tube station, theatres and restaurant. Would definitely stay again, very reasonable price.

Reviewed August 19, 2012

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9.0
Exceptional
Khaled from Egypt
Business traveler
King Executive Room
Stayed 2 nights in September 2013

Nice”

Location, Staff and Food

I had a very comfortable stay at the Waldorf Hilton , staff was very kind

Reviewed September 10, 2013

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7.7
Very good
lynda from United Kingdom
Couple
Stayed 4 nights in July 2014

whats happened to the waldorf?”

location location location

we thought the waldorf would be a really special place.we were a bit disappointed though.the room was very basic and needed a good clean.when we went to make a cup of tea the teapot already had cold tea and teabgs in it i gather from the last guests.it was on the 3rd day that it was finally emptied.one day cleaner did not empty bathroom bin and 2 days there were no face cloths left.twice we came back to the room to find that even though we had left the sign on to say please clean room and we had left the room before 9am on our return at 3pm the room still remained unmade up.not what one expects from a name such as the waldorf.all the staff were very helpful and friendly though which made up for the other niggles.its a sign of the times though that hotels the same as all other businesses are cutting corners etc.

Reviewed July 26, 2014

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8.7
Excellent
Kewrin from Thailand
Couple
Queen Hilton Superior Room
Stayed 2 nights in August 2015

Nice hotel”

Location, nice room, good price

We had a great stay at The Waldorf Hilton. The location is great.

Reviewed August 13, 2015

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7.7
Very good
Thomas from United Kingdom
Couple
Stayed 1 night in December 2012

Didn't live up to expectations”

Beautiful and historic hotel, a feeling of faded glamour, great service recovery and excellent breakfast

I had wanted my stay at this hotel to be so much more than it was, having seen the hotel on many occasions whilst in London I was hoping that this would be a perfect choice for a pre-christmas break. The room was fairly good value for money but on check-in I noticed that the curtains were hanging down and 5 of the bulbs in the ceiling light had blown. The Guest Service Manager apologised as soon as we mentioned this and we were moved to a stunning room on the 8th floor. Afternoon Tea was adequate but certainly no WOW factor but my culinary concerns were put to rest by an excellent and hearty breakfast - it was only during breakfast that I would say we had great customer service and this is something I feel should be offered at every level. The hotel could have been so much more but none the less served it's purpose in being near to theatre land!

Reviewed January 02, 2013

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8.7
Excellent
Mary from United Kingdom
Couple
Queen Hilton Room
Stayed 1 night in September 2012

lovely hotel”

Grand luxury hotel and we got an upgrade as well.

We really enjoyed our stay at Waldorf Hilton Hotel

Reviewed September 10, 2012

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10.0
Exceptional
Jennifer from United Kingdom
Couple
Queen Hilton Superior Room
Stayed 4 nights in June 2015

Very good”

Staff, location, breakfast

good location. Staff all helpful, polite. Reception area poor and rather let the side down! Bedroom was fine, small but to be expected in London. Good newly reformed bathroom. Nice decor throughout. Breakfast good.

Reviewed June 28, 2015

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6.0
Tunyawat from Thailand
Business traveler
Queen Hilton Superior Room
Stayed 6 nights in January 2015

I should not be named as waldorf but just Hilton”

location.

It was a decent stay but as I stayed in other waldorf hotel around the world, I would say that this is one the disappointed Waldorf's experience. It was just plain Hilton hotel experience without the luxury of Waldorf. Breakfast was more less Holiday Inn foods with nice tableware! Room was okay but small Service was fine but not attentive as other Waldorf's experience. I would not say this is a Waldorf's experience but its a simple Hilton's experience.

Reviewed February 10, 2015

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8.7
Excellent
Andrew from United Kingdom
Solo traveler
Stayed 2 nights in January 2013

This hotel is improving”

Location, service, room size

i have stayed at this hotel many times and have noticed a gradual but steady improvement. most of the rooms either are or have been refurbished and the quality of the service is improving. if you want covent garden it's a great location. rooms at the front can be a bit noisy, but most of the exec rooms are at the rear and it's worth paying the extra, although the exec lounge is a bit of a joke. don't book with the hotel direct, search the internet, by using agoda i saved on a two night stay. my rankings are based on what i paid, not what the hotel 'rack' rate is

Reviewed January 06, 2013

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9.6
Exceptional
Colin from United Kingdom
Couple
Queen Hilton Deluxe Room
Stayed 2 nights in May 2019

Excellent service and pleasant room”

The hotel is undergoing a face lift but it has loads of character as all old buildings do. Breakfast was good and service staff was excellent. Room was a good size and clean. Dont expect much of a view. But otherwise, it was great. Would definitely go back again. We had wanted to tango there too as the hotel has a history of having tango dancing regularly. Unfortunately the weekend that we were there, the dance was not being held as the staff said summer months are busy times and the venue has other events being held.

Reviewed June 15, 2019

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9.0
Exceptional
Khaled from Egypt
Business traveler
King Executive Room
Stayed 2 nights in September 2013

Amazing Hotel”

Dining, Location and staff

I Can say that the Waldrof Hilton in terms of location, luxury, service, architecture is a very good hotel.

Reviewed September 24, 2013

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8.3
Excellent
Rudi from Netherlands
Couple
Queen Hilton Deluxe Room
Stayed 2 nights in August 2013

Excelent”

Area, friendly staff, comfortable rooms

Excelent hotel, friendly staff will definitely consider to book the Waldorf again.

Reviewed August 29, 2013

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8.3
Excellent
Lok from Hong Kong SAR, China
Couple
Queen Hilton Room
Stayed 2 nights in June 2012

Great location with stylish room”

central london, helpful staff, can store our luggage when we were away

Location was great, it's near covent garden and there're nice restaurants and theaters nearby. Room was very nice, it's big and stylish, with helpful staff. I will definitely stay in this hotel again when I return to London.

Reviewed June 24, 2012

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