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The Waterfront Hotel in Kuching City is a creatively inspiring hotel adorned with local artwork. Conveniently located atop Plaza Merdeka Shopping Center, it offers easy access to shopping. Experience the artistic ambiance at The Waterfront Hotel. Explore vibrant Kuching City from the comfort of The Waterfront Hotel. Enjoy modern comforts, including air conditioning and complimentary Wi-Fi, in luxurious rooms with captivating city or river views. Indulge in delicious breakfasts delivered to your doorstep and relax in a pool with breathtaking views. Discover nearby landmarks like the Kuching Esplanade, Cat Monument, and Orang Utan Murals. Book now and experience the dynamic city of Kuching with your travel companion. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
Located in heart of Kuching
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
Sauna
12 travelers have booked today.
Based on 10,345 verified reviews
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Location rating score
Value for money | 8.8 |
Location rating | 9.4 |
Nearest airport | Kuching International Airport (KCH) |
Distance to airport | 8.0 km |
What dining options are provided at The Waterfront Hotel?
The Waterfront Hotel has a large selection of restaurant and food options for you to choose from while staying at this property, which include Asian cuisine, Western cuisine, Buffet in restaurant, International cuisine, Chinese cuisine, and Vegetarian restaurant.
Does The Waterfront Hotel provide laundry services?
Yes! The Waterfront Hotel offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
What procedures does The Waterfront Hotel take in terms of hygiene, safety, and cleanliness?
The Waterfront Hotel satisfy our mandatory standard for cleanliness and safety by providing hand sanitizer and daily disinfection in common areas. This property also comes equipped with body thermometer, first aid kit, staff trained in safety protocol, temperature check for guests and staff, and sterilizing equipment for heightened safety measures and hygiene protocols.
Are there ATM on-site at The Waterfront Hotel?
Yes! The benefits of staying at The Waterfront Hotel include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
What public parks are close by The Waterfront Hotel?
While residing at The Waterfront Hotel, indulge in your morning or evening stroll at nearby park which include Padang Merdeka Park, Taman Muzium, and Taman Budaya.
What was the average room rate for The Waterfront Hotel been in the past month?
The typical room rate for The Waterfront Hotel in the past month is 432.37 MYR, compared to city's average of 181.03 MYR.
What payment cards are accepted at The Waterfront Hotel?
The Waterfront Hotel supports up to 4, with payment card options such as MasterCard, American Express, and Visa.
What do travelers like most about The Waterfront Hotel?
Verified guests that stayed at The Waterfront Hotel have given this property a rating of 9.442 for its remarkable location as the primary highlight for their stay.
What is the verified guest review consensus about The Waterfront Hotel's food?
62.0% of our verified customer reviews have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for The Waterfront Hotel down in the review.
What is the typical rating that past Solo travelers' have given to The Waterfront Hotel?
Past solo travelers that have stayed at this property have given The Waterfront Hotel an average rating of 8.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about The Waterfront Hotel?
Past local visitors that have stayed at this property have given The Waterfront Hotel an average rating of 9.4. You can look up on more descriptive customer ratings, and feedback for this property down in the review section.
What time is check-in and check-out at The Waterfront Hotel?
Check-in is from 03:00 PM. You may ask for early check-in during booking, subject to availability. Customers checking in prior to the specified time period may be charged an additional fee.
Experience Luxury and Convenience at The Waterfront Hotel in Kuching
Discover a world of luxury and convenience at The Waterfront Hotel, a 5-star oasis nestled in the heart of Kuching, Malaysia. With its prime location and impeccable service, this hotel offers the perfect blend of comfort and style for both business and leisure travelers.
Boasting 208 elegantly designed rooms, The Waterfront Hotel provides a tranquil retreat for guests. Each room is thoughtfully furnished with modern amenities and tasteful decor, ensuring a comfortable stay. Whether you choose a cozy Deluxe Room or indulge in the spaciousness of a Suite, you'll find yourself surrounded by understated elegance and a soothing ambiance.
Convenience is key at The Waterfront Hotel, with its close proximity to Kuching International Airport, just a short 30-minute drive away. This makes it an ideal choice for travelers seeking a hassle-free journey. Upon arrival, guests are greeted by a warm and friendly staff, ready to assist with any requests or inquiries. Check-in begins at 3:00 PM, allowing ample time to settle in and explore the hotel's myriad of amenities.
Unwind and Indulge in The Waterfront Hotel's Entertainment Facilities
At The Waterfront Hotel, your entertainment needs are well taken care of. Whether you are looking to unwind, socialize, or indulge in some retail therapy, this hotel has got you covered. With a range of entertainment facilities including shops, a bar, a salon, and a gift/souvenir shop, you will never have a dull moment during your stay.
Step into the hotel's shops and discover a world of retail delights. From designer clothing to unique handicrafts, there is something to suit every taste and style. After a day of exploring the city, head to the bar and enjoy a refreshing drink while mingling with fellow guests. The cozy ambiance and friendly staff will make you feel right at home.
For those looking to pamper themselves, the salon offers a variety of beauty and wellness treatments. Indulge in a rejuvenating massage, get a stylish haircut, or opt for a luxurious facial. You will leave feeling refreshed and revitalized. Don't forget to visit the gift/souvenir shop to pick up a memento of your stay or a special gift for loved ones back home. With its wide range of options, you are sure to find something that captures the essence of your time in Kuching.
Stay Active and Refreshed at The Waterfront Hotel's Sports Facilities
At The Waterfront Hotel in Kuching, Malaysia, guests can enjoy a range of sports facilities that are perfect for staying active and refreshed during their stay. Dive into the indoor pool for a refreshing swim, no matter the weather outside. The pool is spacious and well-maintained, providing a serene environment for guests to relax and unwind.
For those who prefer a more intense workout, the 24-hour fitness center is fully equipped with state-of-the-art exercise machines and equipment. Whether you're into cardio or strength training, you'll find everything you need to maintain your fitness routine. The fitness center is spacious and well-lit, creating a motivating atmosphere to help you achieve your fitness goals.
After a workout or swim, head over to the poolside bar to quench your thirst and replenish your energy. The poolside bar offers a wide selection of refreshing beverages and light snacks, making it the perfect spot to unwind and socialize with fellow guests. Whether you're enjoying a post-workout protein shake or sipping on a tropical cocktail, the poolside bar provides a relaxing and vibrant ambiance.
With its indoor pool, 24-hour fitness center, and poolside bar, The Waterfront Hotel offers a range of sports facilities that cater to all guests' needs. Whether you're looking to stay active, relax, or socialize, these facilities provide the perfect setting for a memorable stay in Kuching, Malaysia.
Convenience Facilities at The Waterfront Hotel
At The Waterfront Hotel in Kuching, Malaysia, guests can enjoy a range of convenient facilities that enhance their stay. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring their cravings are satisfied whenever they arise. The hotel also offers laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, The Waterfront Hotel provides safety deposit boxes, allowing guests to securely store their valuables during their visit. The friendly and attentive concierge team is always ready to assist with any requests or recommendations, ensuring that guests have a hassle-free and enjoyable experience.
With Wi-Fi available in both public areas and all rooms, guests can stay connected and browse the internet at their convenience. The hotel also offers a designated smoking area for those who enjoy a smoke. Additionally, there is a convenience store on-site, providing guests with easy access to essential items.
Other convenient facilities at The Waterfront Hotel include dry cleaning services, express check-in/check-out, and luggage storage. Daily housekeeping ensures that guests can always return to a clean and tidy room. With these exceptional convenience facilities, The Waterfront Hotel aims to provide a comfortable and hassle-free stay for all its guests.
Convenient Transport Facilities at The Waterfront Hotel
At The Waterfront Hotel, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to ensure your travel needs are met.
For guests arriving by air, our airport transfer service provides a seamless and comfortable journey from the airport to the hotel. Our friendly and professional drivers will be waiting to greet you upon arrival, making your transition to the hotel effortless.
If you prefer to drive yourself, we offer valet parking services for your convenience. Our dedicated staff will take care of parking your vehicle securely, allowing you to relax and enjoy your stay without worrying about finding a parking spot.
For those who prefer to explore the city on their own, we have a car park onsite where you can safely park your vehicle. The car park is free of charge for our guests, providing added convenience and peace of mind.
Additionally, if you don't have your own vehicle, we also offer car hire services. Whether you need a car for a few hours or a few days, our reliable car hire service allows you to explore Kuching at your own pace.
For quick and easy transportation within the city, our taxi service is readily available. Our staff can assist you in arranging a taxi, ensuring you reach your destination efficiently.
At The Waterfront Hotel, we strive to provide the utmost convenience for our guests, and our comprehensive range of transport facilities reflects this commitment. Whether you prefer to drive yourself or rely on our reliable services, we have you covered. Book your stay with us and enjoy a stress-free travel experience.
Delightful Dining Experiences at The Waterfront Hotel
At The Waterfront Hotel, guests can indulge in a variety of dining options that cater to every palate. Start your day with a scrumptious breakfast at the breakfast buffet, where you can choose from a range of continental delights to kickstart your morning. For those who prefer a more relaxed dining experience, the hotel's coffee shop is the perfect spot to enjoy a cup of freshly brewed coffee or tea, accompanied by delectable pastries and snacks.
When hunger strikes, guests can savor a delightful meal at the hotel's restaurant, which offers a diverse menu featuring both local and international cuisines. Whether you're in the mood for traditional Malaysian dishes or international favorites, the restaurant's talented chefs will surely satisfy your cravings. Additionally, The Waterfront Hotel also boasts a halal restaurant, ensuring that all guests can enjoy delicious meals that adhere to their dietary preferences.
For those who prefer to dine in the comfort of their own room, the hotel provides 24-hour room service, allowing guests to enjoy a delectable meal at any time of the day or night. If you're in the mood for a barbecue, the hotel offers BBQ facilities where you can grill your favorite meats and vegetables to perfection. Alternatively, guests can also make use of the shared kitchen facilities to prepare their own meals.
To ensure a hassle-free stay, The Waterfront Hotel provides daily housekeeping services and offers grocery deliveries, allowing guests to conveniently stock up on their favorite snacks and beverages. With its wide array of dining facilities, The Waterfront Hotel ensures that every guest's culinary desires are met, making your stay in Kuching a truly unforgettable experience.
Comfort and Variety at The Waterfront Hotel
The Waterfront Hotel in Kuching, Malaysia offers a wide range of room options to suit every traveler's needs. From spacious Club Floor Family rooms with 2 Queen Beds to cozy Deluxe Twin rooms with 2 Single Beds, there is something for everyone at this stylish hotel. The Junior King Suite is perfect for those seeking a touch of luxury, with its expansive 52 square meters of space and a comfortable King Bed. With a total of 10 room types to choose from, guests can find the perfect accommodation to fit their preferences and budget.
Booking your stay at The Waterfront Hotel through Agoda ensures that you will get the best prices available. Agoda's competitive rates guarantee that you won't find a better deal elsewhere. Plus, Agoda's user-friendly platform makes the booking process quick and hassle-free. With just a few clicks, you can secure your room at The Waterfront Hotel and look forward to a seamless and enjoyable stay in Kuching.
Explore the Vibrant Kuching City Center
Welcome to the heart of Kuching, Malaysia - the bustling and vibrant Kuching City Center. Nestled along the serene Sarawak River, this charming city center is a melting pot of cultures, offering a delightful blend of old-world charm and modern attractions.
Immerse yourself in the rich history and cultural heritage of Kuching as you stroll through its lively streets. Admire the colonial architecture that lines the riverfront, with its charming shop houses and historic buildings. Discover the city's diverse culinary scene, where you can indulge in mouthwatering local delicacies and international cuisine.
Kuching City Center is also a shopper's paradise, with a variety of markets, malls, and boutiques offering everything from traditional handicrafts to trendy fashion. Don't miss the opportunity to explore the bustling markets, such as the famous Main Bazaar, where you can find unique souvenirs and traditional Sarawakian crafts.
Whether you're a history buff, a food lover, or a shopaholic, Kuching City Center has something to offer everyone. Experience the vibrant energy of this captivating city as you explore its charming streets, soak in its rich culture, and create lasting memories.
Traveling from the Airport to The Waterfront Hotel in Kuching, Malaysia
Located in the heart of Kuching City Center, The Waterfront Hotel is a convenient and stylish choice for travelers visiting Kuching, Malaysia. Getting to the hotel from the nearest airport is a breeze, ensuring a hassle-free start to your stay.
Kuching International Airport (KIA) is the main airport serving Kuching and is located approximately 11 kilometers away from The Waterfront Hotel. Upon arrival at the airport, there are several transportation options available. One popular choice is to take a taxi directly to the hotel, which takes around 20 minutes depending on traffic. Taxis are readily available outside the airport and offer a comfortable and convenient way to reach your destination.
Another option is to use a ride-hailing service such as Grab, which is widely used in Malaysia. Simply download the Grab app on your smartphone, book a ride, and wait for your driver to pick you up at the designated area. This is a convenient and cost-effective option for solo travelers or those with lighter luggage.
For those who prefer public transportation, buses are available at the airport. The Airport Shuttle Bus is a reliable and affordable option, with regular departures to various destinations in Kuching. Look for the bus stop outside the arrival hall and check the schedule for the bus that goes to Kuching City Center. From there, it's just a short walk to The Waterfront Hotel.
No matter which mode of transportation you choose, the journey from Kuching International Airport to The Waterfront Hotel is a seamless one, allowing you to start your Kuching adventure with ease and comfort.
Discover the Vibrant Surroundings of The Waterfront Hotel
Located in the heart of Kuching, Malaysia, The Waterfront Hotel offers a prime location with a plethora of nearby landmarks and attractions. Step outside the hotel and find yourself immersed in the beauty and charm of Kuching Esplanade. Take a leisurely stroll along the picturesque waterfront promenade, lined with palm trees and offering stunning views of the Sarawak River.
For those interested in history and culture, the Sarawak Museum and Chinese Museum are just a short distance away. Explore the rich heritage of Sarawak through fascinating exhibits and artifacts, showcasing the diverse cultures and traditions of the region. Don't miss the iconic Cat Monument, a symbol of Kuching's affectionate nickname as the 'City of Cats'.
The Waterfront Hotel is also conveniently located near The Old Courthouse, a historic building that has been transformed into a vibrant hub for arts and culture. Discover local handicrafts, art galleries, and enjoy live performances in this beautifully restored colonial-era landmark. Carpenter Street, known for its traditional shophouses and bustling markets, is another must-visit destination for those seeking an authentic taste of Kuching.
Immerse yourself in the local culture by visiting Tua Pek Kong, a Chinese temple that dates back to the 19th century. Marvel at the intricate architecture and pay your respects to the deity worshipped by the local Chinese community. Art enthusiasts will appreciate the Textile Museum, which showcases a wide collection of traditional textiles and handicrafts from the region.
For a touch of whimsy, keep an eye out for the charming Orang Utan Murals scattered throughout the city. These vibrant and larger-than-life artworks pay homage to the endangered orangutans that inhabit the rainforests of Borneo. Finally, don't forget to visit the Kuching Mosque, an architectural gem that blends modern and traditional elements, offering a peaceful sanctuary for prayer and reflection.
With its central location and proximity to these captivating landmarks and attractions, The Waterfront Hotel is the perfect base for exploring the vibrant surroundings of Kuching, Malaysia.
A Culinary Adventure Awaits
When it comes to dining options, The Waterfront Hotel's location is a food lover's paradise. Just a stone's throw away, you'll find Topspot Food Court, a vibrant and bustling hawker center known for its fresh seafood and local delicacies. For those craving authentic Indian cuisine, Ceylonese Restaurant Sdn Bhd is a must-visit, serving up flavorful dishes that will tantalize your taste buds. If you're in the mood for traditional Dayak cuisine, Rumah Asap Tabuan Dayak offers a unique dining experience with its rustic ambiance and mouthwatering specialties. Lepau Restaurant is another local favorite, renowned for its fusion of Sarawakian and Western flavors. For a sizzling hotpot experience, head over to Annuar BBQ Steamboat, where you can indulge in an array of fresh ingredients cooked to perfection at your table. Sharing Downtown is the perfect spot for those seeking a cozy and intimate atmosphere, serving up delectable Western and Asian fusion dishes. Chong Choon Cafe is a beloved local institution famous for its aromatic kolo mee, a traditional Sarawak noodle dish. RJ Cafe @ Padungan is a trendy cafe that offers a variety of Western and Asian dishes, perfect for a casual meal or a quick coffee fix. The Junk, a quirky restaurant housed in a converted warehouse, serves up delicious Asian fusion cuisine with a modern twist. And last but not least, KING LAKSA SARAWAK (ICOM SQUARE) is a must-visit for lovers of the iconic Sarawak laksa, a spicy and aromatic noodle soup that is a culinary delight. With such a diverse range of dining options right at your doorstep, your taste buds are in for a treat during your stay at The Waterfront Hotel.
Shop Till You Drop at The Waterfront Hotel's Surrounding Shopping Landmarks
The Waterfront Hotel is located in the heart of Kuching, Malaysia, surrounded by a vibrant shopping scene. Just a stone's throw away, you'll find Plaza Merdeka, a modern shopping complex offering a wide range of retail outlets, restaurants, and entertainment options. If you're looking for unique local handicrafts and artifacts, Unika Borneo Art & Artifacts is the place to go. This charming boutique showcases an impressive collection of traditional and contemporary Bornean artwork. For all your everyday needs, Mr Clean and City Laundry are conveniently located nearby. If you're a bookworm, make sure to visit Popular Book Co, a popular bookstore that offers a wide selection of books, magazines, and stationery. And for those looking to capture beautiful memories, Empress Studio specializes in professional photography services. With these shopping landmarks just steps away from The Waterfront Hotel, you'll have plenty of options to indulge in retail therapy and immerse yourself in the local shopping culture.
Affordable Luxury at The Waterfront Hotel
Indulge in the perfect blend of luxury and affordability at The Waterfront Hotel in Kuching, Malaysia. With an average room price of just $102, this stunning hotel offers an exceptional value for travelers seeking a memorable stay.
Compared to the average price of a hotel room in Kuching, which stands at $45, The Waterfront Hotel provides an unparalleled experience without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or comfort. Each room is tastefully decorated, featuring modern amenities and breathtaking views of the city or the Sarawak River.
Whether you are traveling for business or leisure, The Waterfront Hotel offers an unbeatable combination of affordability and luxury. From the moment you step into the elegant lobby, you will be greeted by friendly and attentive staff who are dedicated to ensuring your stay is nothing short of exceptional. So why settle for less when you can experience the best? Book your stay at The Waterfront Hotel today and embark on an unforgettable journey in Kuching.
Wonderful Service and Friendly Staff at The Waterfront Hotel
The Waterfront Hotel in Kuching, Malaysia has received rave reviews from its customers for its exceptional service and friendly staff. Guests have consistently mentioned how helpful and accommodating the hotel staff are, making their stay truly enjoyable. From the moment you step into the hotel, you are greeted with warm smiles and a willingness to assist. The staff go above and beyond to ensure that all your needs are met, making you feel like a valued guest. Additionally, the hotel rooms have been praised for their comfort and cleanliness, providing a relaxing and pleasant atmosphere throughout your stay. With its great location and excellent facilities, The Waterfront Hotel is definitely a top choice for your stay in Kuching.
A Perfect Blend of Comfort, Convenience, and Exceptional Service
The Waterfront Hotel in Kuching, Malaysia, has garnered an impressive overall rating of 8.9 from satisfied guests. This remarkable score is a testament to the hotel's commitment to providing a memorable and enjoyable stay for its guests. With exceptional ratings in various aspects, including value for money, facilities, cleanliness, location, and staff performance, The Waterfront Hotel is a top choice for discerning travelers seeking a perfect blend of comfort, convenience, and exceptional service.
One of the standout features of The Waterfront Hotel is its excellent value for money. With an impressive rating of 8.7, guests can enjoy a luxurious stay without breaking the bank. The hotel offers a range of modern facilities that cater to the needs of both leisure and business travelers. From a well-equipped fitness center to a refreshing swimming pool, guests have access to everything they need for a comfortable and enjoyable stay.
When it comes to cleanliness, The Waterfront Hotel truly excels with a rating of 9.0. Guests can rest assured that their rooms will be impeccably clean and well-maintained, providing a relaxing and hygienic environment. Additionally, the hotel's prime location, with a remarkable rating of 9.4, ensures that guests are conveniently situated near popular attractions, shopping malls, and dining options, allowing them to make the most of their time in Kuching. The attentive and friendly staff, who have received a commendable rating of 9.0 for their performance, go above and beyond to ensure that every guest feels welcomed and well taken care of during their stay at The Waterfront Hotel.
Excellent8.8
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Show reviews that mention
I had a fantastic stay at this hotel! The staff were incredibly friendly and welcoming, always ready to assist with a smile. The room was neat and clean, well-maintained, and very comfortable, making my stay pleasant and relaxing. The location is also convenient and easily accessible to nearby attractions. For the price, it offers great value with excellent service and amenities. I highly recommend this hotel and would definitely stay here again!
Stayed here last year in the Family Room but can't recall whether it is Deluxe or Premier category. Great stay at that time and considering there's a mall literally next door and the free parking, I decided to book here again for 3 nights but due to rooms limitation, I got Premier Twin for first 2 nights and Club twin for 3rd night. Premier was somewhat just ok-ish. I was given room 906 but there were few issues. ~ quite hard to open the door (had to really put an effort to get it opened) and when it closes, you have to ensure it was fully closed else you'll end up with a room that's half closed. ~ signs of mould are visible in the bathroom ~ bathroom door looks like it was fixed wrongly. Handle bar for towel was inside the shower area whereas the handle for holding was outside which you can't use it to hang the towel ~ water from the sink takes a while to go down the drain so can't do long washing there unless you'll want the sink to be dripping out with water ~ there was also very strong musky smell everytime I entered the room On a separate note, most of the staff I met was smiling and courteous and it wouldn't hurt to have the person that did my check-in to be more friendly. Moving on to Club room for my 3rd day. Managed to get a room ready in the morning for a change and was told by the operator that I could just proceed directly to level 11 for Club check-in. Surprise surprise, I couldn't get there from 9th floor and she didn't send someone to help me get there. So I had to go down to lobby and one of the concierge staff helped with the access and luggage to the room. Nice chap but didn't manage to get his name. Check-in was fast, staff was friendly as expected from Club Lounge. Room 1119 looks sad. Door was easy to open but then the touch panel for DnD & Cleaning didn't work. Bathroom shower also mouldy. Shower door fixtures were placed correctly but then the door opens inward as opposed to outward which then means I'll get wet when all I wanted to do was switch on the tap to get the right temperature for shower. There was a set of Loccitane bath amenities but was just OK, wasn't that nice. Didn't try the afternoon tea as this was not really a leisure trip for me, so can't comment on that. Sunset Evening happy hour choices were such a dissapointment. Not much to offer in terms of drinks and food was just OK with little variety. Wasn't that enticing to try. Breakfast offered at the lounge was equally dissapointing but I could choose to have my breakfast at the main cafe on level 4, which I did. They have one of the better food options as compared to others. Lots of variety and good options for kids as well. To conclude, this place is good if you're staying with kids as there are shops and food options for kids in the mall next door and the family room here are great! Club room in my opinion is not really worth it. Benefits you get is not in par with the price you pay and if you want breakfast, just get any other room from different category with breakfast included and enjoy the spread on level 4 Cafe Mare.
Dear Jocelyn, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are deeply sorry to read of your stay experience with us, what you have experienced is not in our normal practice and we sincerely apologize for the poor experience you had. We will definitely share this with our team especially our Housekeeping Manager and Maintenance Manager for review and further improvement. We appreciate your feedback as they are immensely valuable and have accentuated a need for reviewing our existing operation procedure. Our team will do our best to showcase the improvement we have made in the meantime and looking forward for another opportunity to better serve you. Kind regards, Serene MarCom Manager
I had a fantastic stay at this hotel! The staff were incredibly friendly and welcoming, always ready to assist with a smile. The room was clean, well-maintained, and very comfortable, making my stay pleasant and relaxing. The location is also very convenient and easily accessible to nearby attractions. For the price, it offers great value with excellent service and amenities. I highly recommend this hotel and would definitely stay here again!
We only stayed for 2 nights here, overall location this will be the best. Stayed at Club Level Family Room with 2 Queen Beds. Checked in at a separate lounge called Iridium on Level 11. Check in was fast, no queue! Room is spacious it has minibar witj free softdrinks, coffee & tea, free mineral water, morning newspaper & not to forget the Nespresso machine. We loved the shower..huge space and very clean too. Love love the toilet amenities how they spoil you with every little thing you need (premium shower cream, shampoo, conditioner, toothbrush, lotion, shaving kit, sewing kit, etc) . Bath, face, hand towel you name it. Breakfast & brunch spread - excellent. Service - excellent. Thanks to the team that attended to my family & I there on 17-19 Dec 2023. Hotel is connected to the mall so you can shop and get some of what you need there. 2 mins walk to waterfront, jambatan darul hana, market, etc. Few cons to highlight though : Wifi was unstable most of the time, TV needs setting up so that we can use to watch Netflix/Prime, parking was nightmare when you come in at the wrong time as it is sharing with Plaza Merdeka. Pool was a bit too small and that time we had many families & kids spending time there so it was quite packed. Overall, I would come back again for the hotel location & the staff service there.
Dear Daphne, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are glad to know that you had a wonderful stay and that our services met your expectation. At the same time, we take note on your feedback on the internet service. Our Engineering team has been tasked to follow up on these incidents right after receiving your feedback and will definitely look into ways in improving the WiFi connection. Your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. Looking forward to have you back with us again, see you soon! Kind regards, Serene MarCom Manager
Airport transfer
Located in heart of Kuching
Free Wi-Fi in all rooms!
Daily housekeeping
Fantastic Stay at The Waterfront Hotel Kuching”
I had a wonderful 2-night stay at The Waterfront Hotel Kuching. The location is perfect, with stunning river views and easy access to the waterfront promenade. The room was spacious, clean, and comfortable, with modern amenities. The staff were friendly and attentive, and the breakfast buffet offered a great variety of local and international dishes. The pool and facilities were well-maintained, adding to the overall experience. Highly recommend this hotel for a relaxing and convenient stay in Kuching!