This property is in high demand!
8 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Waterfront location next to Plaza Merdeka mall and within easy walking...
I will return to this hotel whenever I come back to Kuching.

- Breakfast receives strong praise for variety and local dishes like Sar...
Breakfast was nice, everything was exceptional to be honest.

- Beds, pillows and suites are often described as comfortable or very co...
Love the room, the space, the coffee machine.

- Premium toiletries (L'Occitane) and well-stocked in-room amenities dra...
Love the room, the space, the coffee machine.
- Staff and service are consistently described as friendly, attentive an...
Staff were welcoming and everything was smooth.
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Airport transfer
8 travelers have booked today.
Based on 11,915 verified reviews
9.5
9.1
9.1
8.9
8.8
8.7
Location rating score
There are 103 places in walking distance!
| Value for money | 8.9 |
| Location rating | 9.5 |
| Nearest airport | Kuching International Airport (KCH) |
| Distance to airport | 8.0 km |
9.1
Exceptional
River view
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
9.2
Exceptional
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
Shower
9.2
Exceptional
City view
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
9.4
Exceptional
City view
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
9.2
Exceptional
River view
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
Shower
Toiletries
8.9
Excellent
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
9.3
Exceptional
City view
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
9.2
Exceptional
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
Shower
River view
Electric kettle
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
Shower
9.1
Exceptional
Mobility accessibility
Transfer shower
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Scale
Separate shower/bathtub
Shower
The Waterfront Hotel has a wide selection of dining options for you to delight in while staying at this property, which include Asian cuisine, Western cuisine, Buffet in restaurant, Chinese cuisine, and International cuisine.
Yes! The Waterfront Hotel offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
The Waterfront Hotel satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well equipped with sterilizing equipment, staff trained in safety protocol, first aid kit, and temperature check for guests and staff for additional safety measures and hygiene protocols.
Yes! The benefits of staying at The Waterfront Hotel include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
While residing at The Waterfront Hotel, indulge in your morning or evening stroll at nearby park which include Padang Merdeka Park, Taman Muzium, and Taman Budaya.
The typical room rate for The Waterfront Hotel in the past month is 458.08 MYR, compared to city's average of 176.9 MYR.
The Waterfront Hotel supports up to 4, with payment card options such as MasterCard, American Express, and Visa.
Verified guests that stayed at The Waterfront Hotel have given this property a rating of 9.483 for its remarkable location as the primary highlight for their stay.
62.0% of our verified customer reviews have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for The Waterfront Hotel down in the review.
Past solo travelers that have stayed at this property have given The Waterfront Hotel an average rating of 8.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Past local visitors that have stayed at this property have given The Waterfront Hotel an average rating of 9.6. You can look up on more descriptive customer ratings, and feedback for this property down in the review section.
Check-in is from 03:00 PM. You may ask for early check-in during booking, subject to availability. Customers checking in prior to the specified time period may be charged an additional fee.
Prices drop the moment you sign in!

Experience Luxury and Convenience at The Waterfront Hotel in Kuching
Discover a world of luxury and convenience at The Waterfront Hotel, a 5-star oasis nestled in the heart of Kuching, Malaysia. With its prime location and impeccable service, this hotel offers the perfect blend of comfort and style for both business and leisure travelers.
Boasting 208 elegantly designed rooms, The Waterfront Hotel provides a tranquil retreat for guests. Each room is thoughtfully furnished with modern amenities and tasteful decor, ensuring a comfortable stay. Whether you choose a cozy Deluxe Room or indulge in the spaciousness of a Suite, you'll find yourself surrounded by understated elegance and a soothing ambiance.
Convenience is key at The Waterfront Hotel, with its close proximity to Kuching International Airport, just a short 30-minute drive away. This makes it an ideal choice for travelers seeking a hassle-free journey. Upon arrival, guests are greeted by a warm and friendly staff, ready to assist with any requests or inquiries. Check-in begins at 3:00 PM, allowing ample time to settle in and explore the hotel's myriad of amenities.
Unwind and Indulge in The Waterfront Hotel's Entertainment Facilities
At The Waterfront Hotel, your entertainment needs are well taken care of. Whether you are looking to unwind, socialize, or indulge in some retail therapy, this hotel has got you covered. With a range of entertainment facilities including shops, a bar, a salon, and a gift/souvenir shop, you will never have a dull moment during your stay.
Step into the hotel's shops and discover a world of retail delights. From designer clothing to unique handicrafts, there is something to suit every taste and style. After a day of exploring the city, head to the bar and enjoy a refreshing drink while mingling with fellow guests. The cozy ambiance and friendly staff will make you feel right at home.
For those looking to pamper themselves, the salon offers a variety of beauty and wellness treatments. Indulge in a rejuvenating massage, get a stylish haircut, or opt for a luxurious facial. You will leave feeling refreshed and revitalized. Don't forget to visit the gift/souvenir shop to pick up a memento of your stay or a special gift for loved ones back home. With its wide range of options, you are sure to find something that captures the essence of your time in Kuching.
Stay Active and Refreshed at The Waterfront Hotel's Sports Facilities
At The Waterfront Hotel in Kuching, Malaysia, guests can enjoy a range of sports facilities that are perfect for staying active and refreshed during their stay. Dive into the indoor pool for a refreshing swim, no matter the weather outside. The pool is spacious and well-maintained, providing a serene environment for guests to relax and unwind.
For those who prefer a more intense workout, the 24-hour fitness center is fully equipped with state-of-the-art exercise machines and equipment. Whether you're into cardio or strength training, you'll find everything you need to maintain your fitness routine. The fitness center is spacious and well-lit, creating a motivating atmosphere to help you achieve your fitness goals.
After a workout or swim, head over to the poolside bar to quench your thirst and replenish your energy. The poolside bar offers a wide selection of refreshing beverages and light snacks, making it the perfect spot to unwind and socialize with fellow guests. Whether you're enjoying a post-workout protein shake or sipping on a tropical cocktail, the poolside bar provides a relaxing and vibrant ambiance.
With its indoor pool, 24-hour fitness center, and poolside bar, The Waterfront Hotel offers a range of sports facilities that cater to all guests' needs. Whether you're looking to stay active, relax, or socialize, these facilities provide the perfect setting for a memorable stay in Kuching, Malaysia.
Convenience Facilities at The Waterfront Hotel
At The Waterfront Hotel in Kuching, Malaysia, guests can enjoy a range of convenient facilities that enhance their stay. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring their cravings are satisfied whenever they arise. The hotel also offers laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, The Waterfront Hotel provides safety deposit boxes, allowing guests to securely store their valuables during their visit. The friendly and attentive concierge team is always ready to assist with any requests or recommendations, ensuring that guests have a hassle-free and enjoyable experience.
With Wi-Fi available in both public areas and all rooms, guests can stay connected and browse the internet at their convenience. The hotel also offers a designated smoking area for those who enjoy a smoke. Additionally, there is a convenience store on-site, providing guests with easy access to essential items.
Other convenient facilities at The Waterfront Hotel include dry cleaning services, express check-in/check-out, and luggage storage. Daily housekeeping ensures that guests can always return to a clean and tidy room. With these exceptional convenience facilities, The Waterfront Hotel aims to provide a comfortable and hassle-free stay for all its guests.
Convenient Transport Facilities at The Waterfront Hotel
At The Waterfront Hotel, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to ensure your travel needs are met.
For guests arriving by air, our airport transfer service provides a seamless and comfortable journey from the airport to the hotel. Our friendly and professional drivers will be waiting to greet you upon arrival, making your transition to the hotel effortless.
If you prefer to drive yourself, we offer valet parking services for your convenience. Our dedicated staff will take care of parking your vehicle securely, allowing you to relax and enjoy your stay without worrying about finding a parking spot.
For those who prefer to explore the city on their own, we have a car park onsite where you can safely park your vehicle. The car park is free of charge for our guests, providing added convenience and peace of mind.
Additionally, if you don't have your own vehicle, we also offer car hire services. Whether you need a car for a few hours or a few days, our reliable car hire service allows you to explore Kuching at your own pace.
For quick and easy transportation within the city, our taxi service is readily available. Our staff can assist you in arranging a taxi, ensuring you reach your destination efficiently.
At The Waterfront Hotel, we strive to provide the utmost convenience for our guests, and our comprehensive range of transport facilities reflects this commitment. Whether you prefer to drive yourself or rely on our reliable services, we have you covered. Book your stay with us and enjoy a stress-free travel experience.
Delightful Dining Experiences at The Waterfront Hotel
At The Waterfront Hotel, guests can indulge in a variety of dining options that cater to every palate. Start your day with a scrumptious breakfast at the breakfast buffet, where you can choose from a range of continental delights to kickstart your morning. For those who prefer a more relaxed dining experience, the hotel's coffee shop is the perfect spot to enjoy a cup of freshly brewed coffee or tea, accompanied by delectable pastries and snacks.
When hunger strikes, guests can savor a delightful meal at the hotel's restaurant, which offers a diverse menu featuring both local and international cuisines. Whether you're in the mood for traditional Malaysian dishes or international favorites, the restaurant's talented chefs will surely satisfy your cravings. Additionally, The Waterfront Hotel also boasts a halal restaurant, ensuring that all guests can enjoy delicious meals that adhere to their dietary preferences.
For those who prefer to dine in the comfort of their own room, the hotel provides 24-hour room service, allowing guests to enjoy a delectable meal at any time of the day or night. If you're in the mood for a barbecue, the hotel offers BBQ facilities where you can grill your favorite meats and vegetables to perfection. Alternatively, guests can also make use of the shared kitchen facilities to prepare their own meals.
To ensure a hassle-free stay, The Waterfront Hotel provides daily housekeeping services and offers grocery deliveries, allowing guests to conveniently stock up on their favorite snacks and beverages. With its wide array of dining facilities, The Waterfront Hotel ensures that every guest's culinary desires are met, making your stay in Kuching a truly unforgettable experience.
Comfort and Variety at The Waterfront Hotel
The Waterfront Hotel in Kuching, Malaysia offers a wide range of room options to suit every traveler's needs. From spacious Club Floor Family rooms with 2 Queen Beds to cozy Deluxe Twin rooms with 2 Single Beds, there is something for everyone at this stylish hotel. The Junior King Suite is perfect for those seeking a touch of luxury, with its expansive 52 square meters of space and a comfortable King Bed. With a total of 10 room types to choose from, guests can find the perfect accommodation to fit their preferences and budget.
Booking your stay at The Waterfront Hotel through Agoda ensures that you will get the best prices available. Agoda's competitive rates guarantee that you won't find a better deal elsewhere. Plus, Agoda's user-friendly platform makes the booking process quick and hassle-free. With just a few clicks, you can secure your room at The Waterfront Hotel and look forward to a seamless and enjoyable stay in Kuching.
Explore the Vibrant Kuching City Center
Welcome to the heart of Kuching, Malaysia - the bustling and vibrant Kuching City Center. Nestled along the serene Sarawak River, this charming city center is a melting pot of cultures, offering a delightful blend of old-world charm and modern attractions.
Immerse yourself in the rich history and cultural heritage of Kuching as you stroll through its lively streets. Admire the colonial architecture that lines the riverfront, with its charming shop houses and historic buildings. Discover the city's diverse culinary scene, where you can indulge in mouthwatering local delicacies and international cuisine.
Kuching City Center is also a shopper's paradise, with a variety of markets, malls, and boutiques offering everything from traditional handicrafts to trendy fashion. Don't miss the opportunity to explore the bustling markets, such as the famous Main Bazaar, where you can find unique souvenirs and traditional Sarawakian crafts.
Whether you're a history buff, a food lover, or a shopaholic, Kuching City Center has something to offer everyone. Experience the vibrant energy of this captivating city as you explore its charming streets, soak in its rich culture, and create lasting memories.
Traveling from the Airport to The Waterfront Hotel in Kuching, Malaysia
Located in the heart of Kuching City Center, The Waterfront Hotel is a convenient and stylish choice for travelers visiting Kuching, Malaysia. Getting to the hotel from the nearest airport is a breeze, ensuring a hassle-free start to your stay.
Kuching International Airport (KIA) is the main airport serving Kuching and is located approximately 11 kilometers away from The Waterfront Hotel. Upon arrival at the airport, there are several transportation options available. One popular choice is to take a taxi directly to the hotel, which takes around 20 minutes depending on traffic. Taxis are readily available outside the airport and offer a comfortable and convenient way to reach your destination.
Another option is to use a ride-hailing service such as Grab, which is widely used in Malaysia. Simply download the Grab app on your smartphone, book a ride, and wait for your driver to pick you up at the designated area. This is a convenient and cost-effective option for solo travelers or those with lighter luggage.
For those who prefer public transportation, buses are available at the airport. The Airport Shuttle Bus is a reliable and affordable option, with regular departures to various destinations in Kuching. Look for the bus stop outside the arrival hall and check the schedule for the bus that goes to Kuching City Center. From there, it's just a short walk to The Waterfront Hotel.
No matter which mode of transportation you choose, the journey from Kuching International Airport to The Waterfront Hotel is a seamless one, allowing you to start your Kuching adventure with ease and comfort.
Discover the Vibrant Surroundings of The Waterfront Hotel
Located in the heart of Kuching, Malaysia, The Waterfront Hotel offers a prime location with a plethora of nearby landmarks and attractions. Step outside the hotel and find yourself immersed in the beauty and charm of Kuching Esplanade. Take a leisurely stroll along the picturesque waterfront promenade, lined with palm trees and offering stunning views of the Sarawak River.
For those interested in history and culture, the Sarawak Museum and Chinese Museum are just a short distance away. Explore the rich heritage of Sarawak through fascinating exhibits and artifacts, showcasing the diverse cultures and traditions of the region. Don't miss the iconic Cat Monument, a symbol of Kuching's affectionate nickname as the 'City of Cats'.
The Waterfront Hotel is also conveniently located near The Old Courthouse, a historic building that has been transformed into a vibrant hub for arts and culture. Discover local handicrafts, art galleries, and enjoy live performances in this beautifully restored colonial-era landmark. Carpenter Street, known for its traditional shophouses and bustling markets, is another must-visit destination for those seeking an authentic taste of Kuching.
Immerse yourself in the local culture by visiting Tua Pek Kong, a Chinese temple that dates back to the 19th century. Marvel at the intricate architecture and pay your respects to the deity worshipped by the local Chinese community. Art enthusiasts will appreciate the Textile Museum, which showcases a wide collection of traditional textiles and handicrafts from the region.
For a touch of whimsy, keep an eye out for the charming Orang Utan Murals scattered throughout the city. These vibrant and larger-than-life artworks pay homage to the endangered orangutans that inhabit the rainforests of Borneo. Finally, don't forget to visit the Kuching Mosque, an architectural gem that blends modern and traditional elements, offering a peaceful sanctuary for prayer and reflection.
With its central location and proximity to these captivating landmarks and attractions, The Waterfront Hotel is the perfect base for exploring the vibrant surroundings of Kuching, Malaysia.
A Culinary Adventure Awaits
When it comes to dining options, The Waterfront Hotel's location is a food lover's paradise. Just a stone's throw away, you'll find Topspot Food Court, a vibrant and bustling hawker center known for its fresh seafood and local delicacies. For those craving authentic Indian cuisine, Ceylonese Restaurant Sdn Bhd is a must-visit, serving up flavorful dishes that will tantalize your taste buds. If you're in the mood for traditional Dayak cuisine, Rumah Asap Tabuan Dayak offers a unique dining experience with its rustic ambiance and mouthwatering specialties. Lepau Restaurant is another local favorite, renowned for its fusion of Sarawakian and Western flavors. For a sizzling hotpot experience, head over to Annuar BBQ Steamboat, where you can indulge in an array of fresh ingredients cooked to perfection at your table. Sharing Downtown is the perfect spot for those seeking a cozy and intimate atmosphere, serving up delectable Western and Asian fusion dishes. Chong Choon Cafe is a beloved local institution famous for its aromatic kolo mee, a traditional Sarawak noodle dish. RJ Cafe @ Padungan is a trendy cafe that offers a variety of Western and Asian dishes, perfect for a casual meal or a quick coffee fix. The Junk, a quirky restaurant housed in a converted warehouse, serves up delicious Asian fusion cuisine with a modern twist. And last but not least, KING LAKSA SARAWAK (ICOM SQUARE) is a must-visit for lovers of the iconic Sarawak laksa, a spicy and aromatic noodle soup that is a culinary delight. With such a diverse range of dining options right at your doorstep, your taste buds are in for a treat during your stay at The Waterfront Hotel.
Shop Till You Drop at The Waterfront Hotel's Surrounding Shopping Landmarks
The Waterfront Hotel is located in the heart of Kuching, Malaysia, surrounded by a vibrant shopping scene. Just a stone's throw away, you'll find Plaza Merdeka, a modern shopping complex offering a wide range of retail outlets, restaurants, and entertainment options. If you're looking for unique local handicrafts and artifacts, Unika Borneo Art & Artifacts is the place to go. This charming boutique showcases an impressive collection of traditional and contemporary Bornean artwork. For all your everyday needs, Mr Clean and City Laundry are conveniently located nearby. If you're a bookworm, make sure to visit Popular Book Co, a popular bookstore that offers a wide selection of books, magazines, and stationery. And for those looking to capture beautiful memories, Empress Studio specializes in professional photography services. With these shopping landmarks just steps away from The Waterfront Hotel, you'll have plenty of options to indulge in retail therapy and immerse yourself in the local shopping culture.
Affordable Luxury at The Waterfront Hotel
Indulge in the perfect blend of luxury and affordability at The Waterfront Hotel in Kuching, Malaysia. With an average room price of just $102, this stunning hotel offers an exceptional value for travelers seeking a memorable stay.
Compared to the average price of a hotel room in Kuching, which stands at $45, The Waterfront Hotel provides an unparalleled experience without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or comfort. Each room is tastefully decorated, featuring modern amenities and breathtaking views of the city or the Sarawak River.
Whether you are traveling for business or leisure, The Waterfront Hotel offers an unbeatable combination of affordability and luxury. From the moment you step into the elegant lobby, you will be greeted by friendly and attentive staff who are dedicated to ensuring your stay is nothing short of exceptional. So why settle for less when you can experience the best? Book your stay at The Waterfront Hotel today and embark on an unforgettable journey in Kuching.
Wonderful Service and Friendly Staff at The Waterfront Hotel
The Waterfront Hotel in Kuching, Malaysia has received rave reviews from its customers for its exceptional service and friendly staff. Guests have consistently mentioned how helpful and accommodating the hotel staff are, making their stay truly enjoyable. From the moment you step into the hotel, you are greeted with warm smiles and a willingness to assist. The staff go above and beyond to ensure that all your needs are met, making you feel like a valued guest. Additionally, the hotel rooms have been praised for their comfort and cleanliness, providing a relaxing and pleasant atmosphere throughout your stay. With its great location and excellent facilities, The Waterfront Hotel is definitely a top choice for your stay in Kuching.
A Perfect Blend of Comfort, Convenience, and Exceptional Service
The Waterfront Hotel in Kuching, Malaysia, has garnered an impressive overall rating of 8.9 from satisfied guests. This remarkable score is a testament to the hotel's commitment to providing a memorable and enjoyable stay for its guests. With exceptional ratings in various aspects, including value for money, facilities, cleanliness, location, and staff performance, The Waterfront Hotel is a top choice for discerning travelers seeking a perfect blend of comfort, convenience, and exceptional service.
One of the standout features of The Waterfront Hotel is its excellent value for money. With an impressive rating of 8.7, guests can enjoy a luxurious stay without breaking the bank. The hotel offers a range of modern facilities that cater to the needs of both leisure and business travelers. From a well-equipped fitness center to a refreshing swimming pool, guests have access to everything they need for a comfortable and enjoyable stay.
When it comes to cleanliness, The Waterfront Hotel truly excels with a rating of 9.0. Guests can rest assured that their rooms will be impeccably clean and well-maintained, providing a relaxing and hygienic environment. Additionally, the hotel's prime location, with a remarkable rating of 9.4, ensures that guests are conveniently situated near popular attractions, shopping malls, and dining options, allowing them to make the most of their time in Kuching. The attentive and friendly staff, who have received a commendable rating of 9.0 for their performance, go above and beyond to ensure that every guest feels welcomed and well taken care of during their stay at The Waterfront Hotel.
Excellent8.8
Facilities
Exceptional9.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The Waterfront Hotel Kuching is currently carrying out phased enhancement works on guest rooms, with closures scheduled by floor to minimize disturbance. All hotel facilities, including the gym, business center, and swimming pool, remain open as usual.
Our dedicated team will continue to welcome guests on unaffected floors and ensure your stay remains pleasant and comfortable.
Estimated project period: until December 2026.
We apologize for any inconvenience and appreciate your understanding and continued support while we improve your future stays with us.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
From 10,141 reviews
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Guests have praised this hotel for its excellent and friendly staff who ensure a comfortable stay. The location is convenient for visitors as it is close to tourist destinations, food streets, and shopping malls. Rooms are clean and comfortable with great river views and some are linked to Plaza Merdeka. The hotel's breakfast options are also good and convenient, receiving positive feedback.
Few guests reported WiFi issues mentioned in some reviews.
Location
Service
Cleanliness
Breakfast
Room comfort
Room view
Room size
Pool
Value for money
The cost-performance ratio is very high, the location is excellent, the walking experience is great, and transportation is convenient. The cleanliness of the room is satisfactory, the hot water supply is ample, and the view is beautiful, making it comfortable. The staff's service attitude is friendly and helpful. However, the only downside is that the swimming pool happens to be under maintenance. Overall, it was a pleasant stay experience, and I would recommend it to future travelers. I would give it a score of 95 out of 100.
Dear Kin, Thank you very much for your stay at The Waterfront Hotel Kuching and for taking the time to share your kind review with us. We are truly pleased to learn that you had an almost perfect check-in experience and that you found our hotel to be cost-effective and convenient for getting around. It is also wonderful to know that you enjoyed the cleanliness of the room, the satisfactory hot water supply, and the overall comfort of your stay. At the same time, we sincerely apologies for the inconvenience caused by the temporary closure of our swimming pool due to maintenance. We understand how this may have affected your experience, and we appreciate your understanding as we work to ensure the safety and quality of our facilities. We would appreciate the opportunity to welcome you again in the near future and provide you with an even more seamless and enjoyable stay. Kind regards, Serene Ng MarCom Manager
“The room offered a beautiful view, was spotless, and had everything I needed for a relaxing stay.”
The location is fantastic with easy airport access and walkability, complemented by spacious rooms offering beautiful views. The facilities are well maintained and the staff is friendly and helpful, making the stay comfortable. Cleanliness is top notch, and the bathrooms are modern and spotless, contributing to excellent overall value.
The location is unbeatable, offering stunning views and easy access to shopping at Plaza Merdeka. The facilities are top-notch, complemented by reliable Wi-Fi and a satisfying breakfast experience. Cleanliness and attentive staff made the stay comfortable, ensuring restful sleep throughout. Overall, great value for money with everything running smoothly.
Airport transfer
Located in Kuching tourist area
Free Wi-Fi in all rooms!
Air conditioning
“Overall satisfaction, looking forward to the hotel doing better in the future.”
Overall, our family is satisfied with this stay and would consider staying again. First, I must commend the hotel's location, which is really very good, located in the city center with excellent connectivity, and many places are within walking distance, almost no need to call Grab. The hotel is clean and comfortable overall, the staff is friendly and polite, and there is a rich variety of breakfast options, including some Sarawak specialty dishes. The executive lounge has a comfortable environment; although the food choices are not particularly extensive, the overall experience is pleasant. During our stay, we originally booked a two-bedroom suite in the Club Room, but due to an air conditioning malfunction in the room, the hotel arranged for us to switch to another two-bedroom suite. The hotel did indeed provide active assistance in handling the situation and offered a temporary solution. However, the newly arranged room is located on a regular floor, and there are still some differences from the originally booked Club Floor room type, such as the quality of in-room amenities, and the room key cannot directly access the executive lounge. I understand that equipment failures are unavoidable, but if a similar situation occurs in the future, I hope the hotel can prioritize arranging a room of the same quality on the Club Floor or provide corresponding upgrade arrangements, as I believe that would give guests a more satisfactory service experience. Overall, this was still a pleasant and comfortable stay, thanks to the hotel team's efforts and care.