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8.7

Excellent
2.0% this month
/10
(4,649 reviews)See what guests said
Highly rated by guests – 89% would recommend
Housekeeping149
View138
Breakfast72
See map

9.3

Exceptional

Location rating score

Exceptional location - 10 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Textile Museum

40 m

Harmony Arch

60 m

Plaza Merdeka

60 m

Empress Studio

90 m

The Ranee Museum

100 m

Popular landmarks
Kuching Esplanade

260 m

Sarawak Museum

420 m

Chinese Museum

490 m

Cat Monument

1.2 km

Sarawak Orchid Garden

2.0 km

Closest landmarks
Main Post Office

70 m

Visitor's Information Centre, Kuching

80 m

Majid & Sons

190 m

Square Tower

210 m

Padang Merdeka Park

220 m

The Waterfront Hotel

"Very comfortable bed to rest"

JESS - May 14, 2022
Deluxe Twin - Bed The Waterfront Hotel
 The Waterfront Hotel
Lobby The Waterfront Hotel
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The Waterfront Hotel

68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kuching City Center part of Kuching, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Semenggoh Nature Reserve. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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This property is in high demand!

66 travelers have booked today.

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]
  • Airport transfer

  • Located in heart of Kuching

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money8.6
Location rating9.3
Nearest airportKuching International Airport (KCH)
Distance to airport8.0 km

Rooms available at The Waterfront Hotel

Excellent
Room comfort & quality

8.7

Premier Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior King Suite
...
  • Room size: 52 m²/560 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Premier King
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Premier Twin Room with View
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Premier Family
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Club Floor Twin (City/River View)
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Club Floor King (City/River View)
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Deluxe Family
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
Club Floor Family (City View)
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Waterfront Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Waterfront Hotel?

The Waterfront Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Waterfront Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kuching with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Waterfront Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at The Waterfront Hotel. There's an additional charge of 28 MYR for adults and 18 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Waterfront Hotel?

The Waterfront Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Western cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at The Waterfront Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Waterfront Hotel. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

Can business events be hosted at The Waterfront Hotel?

On-site venues and convenient event services make The Waterfront Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 700 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Waterfront Hotel?

The Waterfront Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to The Waterfront Hotel?

The closest airport is Kuching International Airport, 7.9 km away from The Waterfront Hotel.

What restaurants are nearby The Waterfront Hotel?

Restaurants including Roots Bistronomy, Little Lebanon and Aladdin Cafe are popular in The Waterfront Hotel’s neighborhood which is known as Kuching City Center.

What popular shopping places are close to The Waterfront Hotel?

Located in the Kuching City Center area, The Waterfront Hotel is close to great shopping choices like CityOne Megamall, The Spring Shopping Mall and Vivacity Megamall.

What are popular attractions near The Waterfront Hotel?

Guests at The Waterfront Hotel can easily visit Kuching Esplanade, Sarawak Museum and Chinese Museum located in the Kuching City Center area.

What popular natural sightseeing spots are close to The Waterfront Hotel?

The Waterfront Hotel is located in the Kuching City Center area, which is famous for natural sightseeing destinations such as Tanjung Sipat, Sama Jaya Nature Reserve and Ward Point.

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Explore the neighborhood

What people love about The Waterfront Hotel

  • 10

    Exceptional

    "Very comfortable bed to rest"

    JESS

    |

    May 14, 2022

  • 10

    Exceptional

    "This is my second time staying at this hotel and it continues to impress me in every single way."

    VICKNESWARAN

    |

    May 9, 2022

  • 10

    Exceptional

    "Highly recommended."

    VICKNESWARAN

    |

    May 9, 2022

Property ranking|Compared to 528 Kuching properties
See all rankings
Room comfort score
8.7/10
Location score
9.3/10
Cleanliness score
8.9/10
Room size
35 sqm.
Better than
99
%
of Kuching properties
Better than
95
%
of Kuching properties
Better than
91
%
of Kuching properties
Bigger than
91
%
of Kuching properties
Overall rating:

8.7

Excellent
4,649 reviews
Cleanliness
8.9
Facilities
8.5
Location
9.3
Read all reviews >
What travelers say they love:
Next to shopping mall & attractive spot.
SYARINI from Malaysia
Family with young children
More about The Waterfront Hotel

More about The Waterfront Hotel

The Waterfront Hotel

When you are looking for comfortable and convenient accommodations in Kuching, make The Waterfront Hotel your home away from home. A stay at The Waterfront Hotel ensures an easy access to the lively city and all of its wonders.
The Waterfront Hotel provides the best in services and amenities to help make guests feel comfortable. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kuching can be assisted with the taxi services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Waterfront Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the The Waterfront Hotel. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at The Waterfront Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. The Waterfront Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun. If you like to eat in the privacy of your room, The Waterfront Hotel can arrange to have groceries delivered to your doorstep.
Throughout the day, you can enjoy the activities offered at The Waterfront Hotel. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the salon. The many offerings at The Waterfront Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at The Waterfront Hotel gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Kuching, take some time to venture outside of The Waterfront Hotel. You're sure to want to visit Kuching Esplanade located 260 m away, among the most sought-after photographs for anyone visiting Kuching.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 96% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 95% of the city's other options.
This accommodation beats more than 99% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

128 mentions

Housekeeping

84 mentions

Swimming Pool

57 mentions

Food & Dining

33 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool with view
  • Sauna
  • Swimming pool [indoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alcohol
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Streaming service like Netflix
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Café Via Mare

  • Cuisine: Local
  • Menu: Buffet
Location
68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000
Exceptional
Location

9.3

Airports

  • Kuching International Airport (KCH)
    8.0 km
  • Tanjung Manis Airport (TGC)
    117.6 km

Hospital or clinic

  • Klinik Kesihatan Jalan Masjid
    270 m

Shopping

  • Satok Weekend Market
    2.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Kuching Esplanade
    260 m
  • Sarawak Museum
    420 m
  • Chinese Museum
    490 m
  • Cat Monument
    1.2 km
  • Sarawak Orchid Garden
    2.0 km
  • Cat Museum
    3.3 km
  • Semenggoh Nature Reserve
    17.8 km
  • Mount Santubong
    19.5 km
  • Sarawak Cultural Village
    21.5 km
  • Jong's Crocodile Farm & Zoo
    22.9 km

Nearby landmarks

  • Textile Museum
    40 m
  • Harmony Arch
    60 m
  • Plaza Merdeka
    60 m
  • Main Post Office
    70 m
  • Visitor's Information Centre, Kuching
    80 m
  • Empress Studio
    90 m
  • The Ranee Museum
    100 m
  • Brooke Memorial
    120 m
  • Sang Ti Miao
    130 m
  • Left And Right Artisan Handcraft
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee15 MYR
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)28 MYR

The property

  • Number of restaurants1
  • Number of rooms 208
  • Room voltage220
  • Year property opened2015

Reviews of The Waterfront Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities8.5
Location9.3
Room comfort and quality8.7
Service8.8
Value for money8.6
High score for Kuching
Rating
9+ Exceptional (695)
8-9 Excellent (248)
7-8 Very Good (284)
6-7 Good (83)
<6 Below Expectation (73)
Time of the year
Mar - May (374)
Jun - Aug (268)
Sep - Nov (341)
Dec - Feb (400)
All guests (3,678)
All room types
All languages

Show reviews that mention 

Showing 1,383 verified guest comments
12345
9.2
Exceptional
Nurnajwani from Malaysia
Family with teens
Stayed 2 nights in December 2018

Superb stay!”

Stayed here for New Year's Eve celebration at Kuching Waterfront. Room was excellent and clean. Spacious. Too bad we weren't able to get the river view, else we could've watch the fireworks just from the room. But, hotel staffs were very understanding and opened the Rooftop for viewing of the fireworks for guests. Although it rained that night, but thankfully not so heavy and the view was awesome! Would love to come back and stay again next time. Probably for wedding anniversary. Thank you Waterfront Hotel! ❤️

Reviewed January 03, 2019

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Dear Nurnajwani, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are pleased to know that you had a wonderful stay and loved the services extended by our team. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return for your wedding anniversary! Kind regards, Stefanie PR Manager

Responded January 03, 2019
The Waterfront Hotel
10.0
Exceptional
Hajah from Brunei Darussalam
Family with teens
Stayed 2 nights in June 2017

Exceptional”

The location of The Waterfront Hotel, Kuching, Malaysia is really at the strategic place for travelers or tourists. Located nearby the typical rows of old door shops, India Streets, the guests of The Waterfront Hotel easily managed to get the delicious and colourful Kek Lapis Sarawak and Kuching traditional biscuits of raya especially by the end of Ramadan with friendly vendors.

Reviewed July 01, 2017

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9.2
Exceptional
Kang from Singapore
Family with young children
Stayed 3 nights in June 2018

Cosy big bathroom and clean beds”

We love the location of the hotel as it is located between Indian Street and Chinatown Street. In front of the hotel is Kuching Waterfront, there is a bazaar too. Hotel is located above the mall. Beds are clean and cosy and comfortable to stay at. Aircon is cooling. Understand that hotel guest can request to extend pool facility till 8pm but no guard around and a father with 2 girls were playing 'catch' and making LOUD noises (shouting, screaming). Management should advise guests to be considerate as it is NOT A PUBLIC POOL. There was no staff around to monitor the place due to extension of pool facility. Parent will be there to supervise their own children but I cant tolerate when an adult was playing 'catch' with his 2 girls and allow them to keep shouting and screaming in the pool. Spoilt my mood and the ambience of the pool with a good night view. We left 30min later.

Reviewed June 22, 2018

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9.3
Exceptional
Nurul from Malaysia
Business traveler
Stayed 1 night in February 2016

Great Stay, Walking distance to Kuching town”

Location, Room Space & Service

The hotel offers comfort and convenient stay to business traveler like me. It is attached to the mall and most (if not all) Kuching tourist spots are located within walking distance from the hotel.More than that, the hotel is facing directly to DUN building across the river which is one of the biggest Kuching landmark.The room is very spacious and comfortable, service given by the staff is good except the only things to improve is that the hotel may need to put more variety of foodie selection with local Kuching/ Malaysian dishes. Basically I really enjoy staying there.

Reviewed March 02, 2016

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9.6
Exceptional
Yong from Malaysia
Group
Stayed 2 nights in September 2018

Good location and nice hotel”

The Waterfront Hotel is easily accessible and located in the centre of Kuching old town. Many shops, stores and kiosks selling local products e.g. food , souvenirs, fruits, clothing and the famous local delicacy Kuching "kek lapis". The hotel is value for money and the breakfast menu is has many varieties of food and drinks.

Reviewed September 14, 2018

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9.2
Exceptional
Nurul from Malaysia
Family with young children
Stayed 1 night in June 2018

excellent”

was staying here for husband's birthday celebration. the staff cooperate and support very well with me to give a surprise for husbands birthday. other than that, my room has a fantastic view, facing the sarawak river and waterfront. the bed is comfy and the bathroom is quite large suitable for those having kids and baby. wide spread of food for breakfast too. walking distance to all the best spot in kuching such as india street, waterfront, old court house, and china town. keep up the best service!! will definitely stay here again in future.

Reviewed June 22, 2018

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10.0
Exceptional
Aishah from Malaysia
Solo traveler
Stayed 1 night in March 2017

Kuching trip”

Its more fun to stay in this Hotel if ure visiting Kuching. Build right at the heart of the city; wonderful view, nice room, new & clean. Also easy access to shopping complexs for shopping & eating. They even has Mc Donald take away service to ur room. Located right at the Waterfront river park to enjoy boad ride & easy shopping Terubuk masin & kek lapis❤️

Reviewed March 07, 2017

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10.0
Exceptional
Amirul from Malaysia
Couple
Premier King
Stayed 1 night in August 2019

Good Place to stay”

Located at the centre of main attractions in Kuching, therefore the location is one of the specialities of this hotel. Food is nice & many variety. You can watch Waterfront Fountain from the window (if your room facing the waterfront). Plus, the hotel & the mall in the same building.

Reviewed August 17, 2019

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Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded August 19, 2019
The Waterfront Hotel
8.8
Excellent
Alif from Malaysia
Family with young children
Stayed 1 night in January 2017

Awesome weekend”

We stay with two baby girls for one night. The room super clean & wide..bathroom clean & bed was comfortable. . Our daughter enjoyed the swimming pool at 4th level, nice environment & view. On of a kind in kuching city. Breakfast was superb with various local choice. Overall a beautiful hotel inside a wonderful shopping mall Plaza Merdeka. Highly recomend to others. Im sure you will experice an awesome stay just like us. Thank you agoda for the special price. We will come again.

Reviewed February 02, 2017

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9.6
Exceptional
J from Singapore
Couple
Stayed 4 nights in December 2019

Optimally Located”

Practically the most centrally located 5-star hotel in Kuching. We couldn't be more pleased with our choice to stay at The Waterfront rather than at any of the other international chain hotels. Cleanliness and facilities are up to par with international standards. The Executive Lounge has a grand view of the river and attractions below and beyond.

Reviewed December 26, 2019

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Dear J, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you and your family had a wonderful stay with us and that you enjoyed the convenient location together with the amazing view it provides.. It is heartwarming to know that our hospitality exceeded your expectation. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded December 27, 2019
The Waterfront Hotel
9.2
Exceptional
Efadamaya from Indonesia
Family with teens
Premier Twin
Stayed 1 night in December 2019

Location in old town in kuching”

The Hotel is connecting to Plaza Merdeka, closed to the waterfront, just 5 mins walk, closed to little Indian and china town, old court house, 5 mins walk, but far to vivacity megamall, airport and kuching bus terminal, using grab is a bit expensive, the rooom is spacious and clean, nice view to the waterfront

Reviewed February 01, 2020

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9.6
Exceptional
Julia from Malaysia
Couple
Deluxe Twin
Stayed 1 night in June 2019

Well-recommended!”

This hotel is easily the best hotel in Kuching even when compared to the other five star hotels such as Hilton and Pullman. Central location, walking distance to the Kuching waterfront, Chinatown and Masjid India area. Fast wifi and lovely staff.

Reviewed June 16, 2019

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Dear Julia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to know that you had a wonderful stay and that our hospitality left you feeling satisfied. At the same time, we are grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded June 17, 2019
The Waterfront Hotel
9.2
Exceptional
Eleanor from Australia
Family with young children
Stayed 1 night in March 2018

Excellent location”

The location is excellent, central to everything Kuching has to offer, attractions, waterfront, cafes, restaurants, hawkers, bars, nightlife, shops, tourist shops, tourist info etc Good views over the downtown areas. Pool is great as it is undercover - shaded - a rarity in Kuching. Staff were very friendly, professional and helpful.

Reviewed April 01, 2018

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10.0
Exceptional
ESTHER from Malaysia
Couple
Stayed 1 night in February 2017

We love it!!!”

We had such wonderful stay with Waterfront Hotel. The room is modern and spacious. No frills and beautiful view of the Kuching Waterfront from our room window. It was truly a wonderful and memorable stay. We would love to come back again in near future!

Reviewed February 20, 2017

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9.2
Exceptional
David from Canada
Family with young children
Stayed 1 night in November 2017

Beautiful hotel but some safety issues”

Hotel is in great location near many sights in Kuching, with mall with food court & restaurants attached. It is very clean, looks great & staff were extremely friendly &helpful. Had 2 concerns with safety, though, both in the construction of the hotel. The sliding bathroom door in our room (don't know if the same in all rooms) I feel either has the door handle on backwards or is not a good choice as a handle. It is a recessed handle with a straight edge on one side and convex curve on the other - must pull on the convex curve to try to open the door so I'd get no leverage or power, just slipping fingers - I think it should be the straight edge. I'm 6 feet tall with a stronger than average build & found it difficult to open the door at times. It would not surprise me if a grown adult got stuck in there. Also I think it was the wrong choice for tiles in room & swimming pool bathrooms - high polish that is very slippery when just a little bit wet - nice for walls, not for floors.

Reviewed November 29, 2017

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9.2
Exceptional
Nur from Malaysia
Business traveler
Stayed 3 nights in March 2018

Optimal Location & View”

Facing the main landmark of Kuching and being the tallest building around the area makes your stay a plus point here. Everything feels brand new with its spacious room. The hotel is connected to the shopping mall. Breakfast has many varieties. But since Kuching has a lot of places to try food. We only ate at the hotel once. Thank you for letting us stay on the executive floor. We hope to experience the top floor once its fully renovated!

Reviewed March 07, 2018

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9.2
Exceptional
Sylvia from Malaysia
Solo traveler
Premier Twin
Stayed 2 nights in July 2019

Highly Recommended Hotel in Kuching”

Pro: 1. Spacious and well thought out room layout. 2. Great location in Kuching CBD - also equal to ease of hiring Grab Cars, taxi & etc.. 3. Convenient access to Plaza Merdeka (Parkson was having WOW SALE at that time. Lots of card swiping going on with me... haha) 4. Room and common areas (e.g. lobby, lift) generally clean and tidy. 5. Free cold lime water and cookies at the front lobby for all visitors. 6. Didn't get to use the service, but free shuttle available for guests who want to fulfill their religious obligations at the nearby churches or mosque. Cons: 1. Kind of agree with one reviewer about the bathroom's sliding door could "slice" ones finger if not careful. 2. Somewhat disappointed with the Breakfast Buffet variety (but perhaps that's why the cost was not as expensive @ RM28 per head) 3. Kinda late check in (@3pm). Perhaps due to meticulous housekeeping maybe? Overall: Had a great 2 nights stay.

Reviewed July 11, 2019

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Dear Sylvia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to learn of your pleasant experience during your stay with us and that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, we take note on your feedback on our breakfast spread and bathroom facility. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. On the other note, our current check-in time is revised to the standard check-in time practiced by a number of hotels in Kuching, including Pullman and Hilton. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

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The Waterfront Hotel
10.0
Exceptional
Chee from Malaysia
Couple
Stayed 2 nights in March 2017

Exceptional”

To rate the Waterfront Hotel anything less than excellent would be an injustice. Ok, maybe the breakfast spread can be a bit more comprehensive. I am certainly planning to visit Kuching again and staying in the hotel.

Reviewed March 20, 2017

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9.2
Exceptional
Jeffrey from Malaysia
Couple
Premier King
Stayed 2 nights in April 2019

The best hotel in location in Kuching!”

If you are in Kuching for the first time, this is the hotel to stay. The location is strategic, 5 minutes walking distance to the Waterfront, 10 minutes to Open Air Market, less than 5 minutes to Carpenter Street, and Plaza Merdeka mall is just right downstairs. So convenient.

Reviewed April 15, 2019

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Dear Jeffrey, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a wonderful stay with us. Also, we are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded April 16, 2019
The Waterfront Hotel
8.4
Excellent
Alastair from Malaysia
Couple
Stayed 2 nights in February 2018

Chinese New Year visit”

The Waterfront is ideally situated on the Padang Merdeka overlooking the Sarawak river and the Kuching riverside esplanade. It is relatively new and is in good condition, and the rooms are clean and spacious. The staff were helpful and dealt with a couple of minor issues quickly and efficiently. It really has a great location with the famous India and Carpenter streets on either side, where you can really appreciate the traditional Chinese-style shophouses. You can reach most of the places of interest in old Kuching on foot, including the well-known Police Station and the colonial courthouse and Post Office buildings.

Reviewed February 26, 2018

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