The Waterfront Hotel

68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000 - See map
Free Wi-Fi
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The Waterfront Hotel

"Thanks for the staff help, our night there was very nice."

Adli - February 4, 2020

Deluxe Twin - Bed The Waterfront Hotel
Lobby The Waterfront Hotel
Lobby The Waterfront Hotel
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Kuching Esplanade
Within 260 m of property
See map
Popular landmarks
Textile Museum 40 m
Harmony Arch 60 m
Plaza Merdeka 60 m
Main Post Office 70 m
Visitor's Information Centre, Kuching 80 m
Empress Studio 90 m
The Ranee Museum 100 m
Brooke Memorial 120 m
Sang Ti Miao 130 m
Left And Right Artisan Handcraft 140 m
Nearby landmarks
Kuching Esplanade 260 m
Sarawak Museum 420 m
Chinese Museum 490 m
Cat Monument 1.16 km
Sarawak Orchid Garden 1.99 km
Cat Museum 3.31 km
Semenggoh Nature Reserve 17.76 km
Mount Santubong 19.46 km
Sarawak Cultural Village 21.52 km
Jong's Crocodile Farm & Zoo 22.91 km
9.2

Exceptional

Location rating score

10 meters from city center
Popular neighborhood
ParkingFREE

This property is in high demand!

6 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • Located in heart of Kuching

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Kuching every 5 minutes on Agoda.com
Value for money8.6
Location rating9.2
Nearest airportKuching International Airport (KCH)
Distance to airport8.0 km

Rooms available at The Waterfront Hotel

Excellent
Room comfort & quality
8.7
Club Floor Twin Room
Club Floor Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Club Floor King
Club Floor King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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2 Queen Beds Club Floor
2 Queen Beds Club Floor
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
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Junior King Suite
Junior King Suite
...
  • Room size: 52 m²/560 ft²
  • Non-smoking
  • 1 king bed
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Premier Twin
Premier Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Premier Family
Premier Family
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
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Club Floor Family (City View)
Club Floor Family (City View)
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 double beds
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Premier King
Premier King
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 king bed
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Premier Twin Room with View
Premier Twin Room with View
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at The Waterfront Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Waterfront Hotel?

The Waterfront Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Waterfront Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kuching with private transportation, the hotel can arrange taxi service.

What is the smoking policy at The Waterfront Hotel?

The Waterfront Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about The Waterfront Hotel

  • 8.4
    Excellent
    Staff 

    "Near to mall and staff were very helpful."

    Muhammed

    |

    October 20, 2019

  • 10.0
    Exceptional

    "The room is good as before."

    Nurul

    |

    January 21, 2020

  • 8.0
    Very good
    Location

    "Perfect and great location"

    SUMIAH

    |

    February 27, 2020

Property ranking|Compared to 437 Kuching properties
See all rankings
Room comfort score
8.7/10
Review score - United States
9.3/10
Location score
9.2/10
Couples review score
8.8/10
Better than
99
%
of Kuching properties
Better than
97
%
of Kuching properties
Better than
95
%
of Kuching properties
Better than
94
%
of Kuching properties
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Overall rating:
8.7
Excellent
3,914 reviews
Cleanliness
8.8
Facilities
8.4
Location
9.2
Read all reviews >
What travelers say they love:
Great Location, Room is spacious and comfort .
Rick from Singapore
Family with older children
More about The Waterfront Hotel

More about The Waterfront Hotel

Conveniently located in Kuching, The Waterfront Hotel is a great base from which to explore this vibrant city. Only 9.3 KM away, this 5-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The Waterfront Hotel offers impeccable service and all the essential amenities to invigorate travelers. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service.

The ambiance of The Waterfront Hotel is reflected in every guestroom. television LCD/plasma screen, carpeting, complimentary instant coffee, complimentary tea, mirror are just some of the facilities that can be found throughout the property. The hotel offers many unique recreational opportunities such as fitness center, indoor pool. Enjoy unparalleled services and a truly prestigious address at the The Waterfront Hotel.

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Most talked about facilities

Breakfast
128 mentions
Housekeeping
84 mentions
Swimming Pool
57 mentions
Food & Dining
33 mentions

What they offer

9.6
Exceptional

"A very nice n strategic place to stay."

Amalina

|

March 2, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Halal
Buffet

Restaurants on site

Café Via Mare
Cuisine:Local
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Waterfront Hotel from real guests

Overall rating
8.7
Excellent
From 3914 reviews
9.2Location
8.7Cleanliness
8.7Room comfort and quality
Agoda Reviews (2977)Booking.com Reviews (937)
Rating via Agoda8.7
/
10
Cleanliness8.8
Facilities8.4
Location9.2
Room comfort and quality8.7
Service8.7
Value for money8.6
High score for Kuching
Rating
9+ Exceptional (527)
8-9 Excellent (223)
7-8 Very Good (254)
6-7 Good (73)
<6 Below Expectation (61)
Time of the year
Mar - May (293)
Jun - Aug (267)
Sep - Nov (295)
Dec - Feb (283)
Don't miss out!Users are booking a place in Kuching every 5 minutes on Agoda.com
All guests (2977)
All room types
All languages

Show reviews that mention 

Showing 1138 verified guest comments
12345
9.2
Exceptional
Nurnajwani from Malaysia
Family with teens
Stayed 2 nights in December 2018

Superb stay!”

Stayed here for New Year's Eve celebration at Kuching Waterfront. Room was excellent and clean. Spacious. Too bad we weren't able to get the river view, else we could've watch the fireworks just from the room. But, hotel staffs were very understanding and opened the Rooftop for viewing of the fireworks for guests. Although it rained that night, but thankfully not so heavy and the view was awesome! Would love to come back and stay again next time. Probably for wedding anniversary. Thank you Waterfront Hotel! ❤️

Reviewed January 03, 2019

Dear Nurnajwani, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are pleased to know that you had a wonderful stay and loved the services extended by our team. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return for your wedding anniversary! Kind regards, Stefanie PR Manager

Responded January 03, 2019
The Waterfront Hotel
10.0
Exceptional
Hajah from Brunei Darussalam
Family with teens
Stayed 2 nights in June 2017

Exceptional”

The location of The Waterfront Hotel, Kuching, Malaysia is really at the strategic place for travelers or tourists. Located nearby the typical rows of old door shops, India Streets, the guests of The Waterfront Hotel easily managed to get the delicious and colourful Kek Lapis Sarawak and Kuching traditional biscuits of raya especially by the end of Ramadan with friendly vendors.

Reviewed July 01, 2017
9.2
Exceptional
Kang from Singapore
Family with young children
Stayed 3 nights in June 2018

Cosy big bathroom and clean beds”

We love the location of the hotel as it is located between Indian Street and Chinatown Street. In front of the hotel is Kuching Waterfront, there is a bazaar too. Hotel is located above the mall. Beds are clean and cosy and comfortable to stay at. Aircon is cooling. Understand that hotel guest can request to extend pool facility till 8pm but no guard around and a father with 2 girls were playing 'catch' and making LOUD noises (shouting, screaming). Management should advise guests to be considerate as it is NOT A PUBLIC POOL. There was no staff around to monitor the place due to extension of pool facility. Parent will be there to supervise their own children but I cant tolerate when an adult was playing 'catch' with his 2 girls and allow them to keep shouting and screaming in the pool. Spoilt my mood and the ambience of the pool with a good night view. We left 30min later.

Reviewed June 22, 2018
9.3
Exceptional
Nurul from Malaysia
Business traveler
Stayed 1 night in February 2016

Great Stay, Walking distance to Kuching town”

Location, Room Space & Service

The hotel offers comfort and convenient stay to business traveler like me. It is attached to the mall and most (if not all) Kuching tourist spots are located within walking distance from the hotel.More than that, the hotel is facing directly to DUN building across the river which is one of the biggest Kuching landmark.The room is very spacious and comfortable, service given by the staff is good except the only things to improve is that the hotel may need to put more variety of foodie selection with local Kuching/ Malaysian dishes. Basically I really enjoy staying there.

Reviewed March 02, 2016
9.6
Exceptional
Yong from Malaysia
Group
Stayed 2 nights in September 2018

Good location and nice hotel”

The Waterfront Hotel is easily accessible and located in the centre of Kuching old town. Many shops, stores and kiosks selling local products e.g. food , souvenirs, fruits, clothing and the famous local delicacy Kuching "kek lapis". The hotel is value for money and the breakfast menu is has many varieties of food and drinks.

Reviewed September 14, 2018
9.2
Exceptional
Nurul from Malaysia
Family with young children
Stayed 1 night in June 2018

excellent”

was staying here for husband's birthday celebration. the staff cooperate and support very well with me to give a surprise for husbands birthday. other than that, my room has a fantastic view, facing the sarawak river and waterfront. the bed is comfy and the bathroom is quite large suitable for those having kids and baby. wide spread of food for breakfast too. walking distance to all the best spot in kuching such as india street, waterfront, old court house, and china town. keep up the best service!! will definitely stay here again in future.

Reviewed June 22, 2018
10.0
Exceptional
Aishah from Malaysia
Solo traveler
Stayed 1 night in March 2017

Kuching trip”

Its more fun to stay in this Hotel if ure visiting Kuching. Build right at the heart of the city; wonderful view, nice room, new & clean. Also easy access to shopping complexs for shopping & eating. They even has Mc Donald take away service to ur room. Located right at the Waterfront river park to enjoy boad ride & easy shopping Terubuk masin & kek lapis❤️

Reviewed March 07, 2017
10.0
Exceptional
Amirul from Malaysia
Couple
Premier King
Stayed 1 night in August 2019

Good Place to stay”

Located at the centre of main attractions in Kuching, therefore the location is one of the specialities of this hotel. Food is nice & many variety. You can watch Waterfront Fountain from the window (if your room facing the waterfront). Plus, the hotel & the mall in the same building.

Reviewed August 17, 2019

Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded August 19, 2019
The Waterfront Hotel
8.8
Excellent
Alif from Malaysia
Family with young children
Stayed 1 night in January 2017

Awesome weekend”

We stay with two baby girls for one night. The room super clean & wide..bathroom clean & bed was comfortable. . Our daughter enjoyed the swimming pool at 4th level, nice environment & view. On of a kind in kuching city. Breakfast was superb with various local choice. Overall a beautiful hotel inside a wonderful shopping mall Plaza Merdeka. Highly recomend to others. Im sure you will experice an awesome stay just like us. Thank you agoda for the special price. We will come again.

Reviewed February 02, 2017
9.6
Exceptional
J from Singapore
Couple
Club Floor King
Stayed 4 nights in December 2019

Optimally Located”

Practically the most centrally located 5-star hotel in Kuching. We couldn't be more pleased with our choice to stay at The Waterfront rather than at any of the other international chain hotels. Cleanliness and facilities are up to par with international standards. The Executive Lounge has a grand view of the river and attractions below and beyond.

Reviewed December 26, 2019

Dear J, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you and your family had a wonderful stay with us and that you enjoyed the convenient location together with the amazing view it provides.. It is heartwarming to know that our hospitality exceeded your expectation. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded December 27, 2019
The Waterfront Hotel
9.2
Exceptional
Efadamaya from Indonesia
Family with teens
Premier Twin
Stayed 1 night in December 2019

Location in old town in kuching”

The Hotel is connecting to Plaza Merdeka, closed to the waterfront, just 5 mins walk, closed to little Indian and china town, old court house, 5 mins walk, but far to vivacity megamall, airport and kuching bus terminal, using grab is a bit expensive, the rooom is spacious and clean, nice view to the waterfront

Reviewed February 01, 2020
9.6
Exceptional
Julia from Malaysia
Couple
Deluxe Twin
Stayed 1 night in June 2019

Well-recommended!”

This hotel is easily the best hotel in Kuching even when compared to the other five star hotels such as Hilton and Pullman. Central location, walking distance to the Kuching waterfront, Chinatown and Masjid India area. Fast wifi and lovely staff.

Reviewed June 16, 2019

Dear Julia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to know that you had a wonderful stay and that our hospitality left you feeling satisfied. At the same time, we are grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded June 17, 2019
The Waterfront Hotel
9.2
Exceptional
Eleanor from Australia
Family with young children
Stayed 1 night in March 2018

Excellent location”

The location is excellent, central to everything Kuching has to offer, attractions, waterfront, cafes, restaurants, hawkers, bars, nightlife, shops, tourist shops, tourist info etc Good views over the downtown areas. Pool is great as it is undercover - shaded - a rarity in Kuching. Staff were very friendly, professional and helpful.

Reviewed April 01, 2018
10.0
Exceptional
ESTHER from Malaysia
Couple
Stayed 1 night in February 2017

We love it!!!”

We had such wonderful stay with Waterfront Hotel. The room is modern and spacious. No frills and beautiful view of the Kuching Waterfront from our room window. It was truly a wonderful and memorable stay. We would love to come back again in near future!

Reviewed February 20, 2017
9.2
Exceptional
David from Canada
Family with young children
Stayed 1 night in November 2017

Beautiful hotel but some safety issues”

Hotel is in great location near many sights in Kuching, with mall with food court & restaurants attached. It is very clean, looks great & staff were extremely friendly &helpful. Had 2 concerns with safety, though, both in the construction of the hotel. The sliding bathroom door in our room (don't know if the same in all rooms) I feel either has the door handle on backwards or is not a good choice as a handle. It is a recessed handle with a straight edge on one side and convex curve on the other - must pull on the convex curve to try to open the door so I'd get no leverage or power, just slipping fingers - I think it should be the straight edge. I'm 6 feet tall with a stronger than average build & found it difficult to open the door at times. It would not surprise me if a grown adult got stuck in there. Also I think it was the wrong choice for tiles in room & swimming pool bathrooms - high polish that is very slippery when just a little bit wet - nice for walls, not for floors.

Reviewed November 29, 2017
9.2
Exceptional
Nur from Malaysia
Business traveler
Stayed 3 nights in March 2018

Optimal Location & View”

Facing the main landmark of Kuching and being the tallest building around the area makes your stay a plus point here. Everything feels brand new with its spacious room. The hotel is connected to the shopping mall. Breakfast has many varieties. But since Kuching has a lot of places to try food. We only ate at the hotel once. Thank you for letting us stay on the executive floor. We hope to experience the top floor once its fully renovated!

Reviewed March 07, 2018
9.2
Exceptional
Sylvia from Malaysia
Solo traveler
Premier Twin
Stayed 2 nights in July 2019

Highly Recommended Hotel in Kuching”

Pro: 1. Spacious and well thought out room layout. 2. Great location in Kuching CBD - also equal to ease of hiring Grab Cars, taxi & etc.. 3. Convenient access to Plaza Merdeka (Parkson was having WOW SALE at that time. Lots of card swiping going on with me... haha) 4. Room and common areas (e.g. lobby, lift) generally clean and tidy. 5. Free cold lime water and cookies at the front lobby for all visitors. 6. Didn't get to use the service, but free shuttle available for guests who want to fulfill their religious obligations at the nearby churches or mosque. Cons: 1. Kind of agree with one reviewer about the bathroom's sliding door could "slice" ones finger if not careful. 2. Somewhat disappointed with the Breakfast Buffet variety (but perhaps that's why the cost was not as expensive @ RM28 per head) 3. Kinda late check in (@3pm). Perhaps due to meticulous housekeeping maybe? Overall: Had a great 2 nights stay.

Reviewed July 11, 2019

Dear Sylvia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to learn of your pleasant experience during your stay with us and that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, we take note on your feedback on our breakfast spread and bathroom facility. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. On the other note, our current check-in time is revised to the standard check-in time practiced by a number of hotels in Kuching, including Pullman and Hilton. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded July 12, 2019
The Waterfront Hotel
10.0
Exceptional
Chee from Malaysia
Couple
Stayed 2 nights in March 2017

Exceptional”

To rate the Waterfront Hotel anything less than excellent would be an injustice. Ok, maybe the breakfast spread can be a bit more comprehensive. I am certainly planning to visit Kuching again and staying in the hotel.

Reviewed March 20, 2017
9.2
Exceptional
Jeffrey from Malaysia
Couple
Premier King
Stayed 2 nights in April 2019

The best hotel in location in Kuching!”

If you are in Kuching for the first time, this is the hotel to stay. The location is strategic, 5 minutes walking distance to the Waterfront, 10 minutes to Open Air Market, less than 5 minutes to Carpenter Street, and Plaza Merdeka mall is just right downstairs. So convenient.

Reviewed April 15, 2019

Dear Jeffrey, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a wonderful stay with us. Also, we are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

Responded April 16, 2019
The Waterfront Hotel
8.4
Excellent
Alastair from Malaysia
Couple
Stayed 2 nights in February 2018

Chinese New Year visit”

The Waterfront is ideally situated on the Padang Merdeka overlooking the Sarawak river and the Kuching riverside esplanade. It is relatively new and is in good condition, and the rooms are clean and spacious. The staff were helpful and dealt with a couple of minor issues quickly and efficiently. It really has a great location with the famous India and Carpenter streets on either side, where you can really appreciate the traditional Chinese-style shophouses. You can reach most of the places of interest in old Kuching on foot, including the well-known Police Station and the colonial courthouse and Post Office buildings.

Reviewed February 26, 2018
12345
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