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Exterior view, The Waterfront Hotel in Kuching
Deluxe Twin - Bed, The Waterfront Hotel in Kuching
Lobby, The Waterfront Hotel in Kuching
Lobby, The Waterfront Hotel in Kuching
Interior view, The Waterfront Hotel in Kuching
Interior view, The Waterfront Hotel in Kuching
Swimming pool, The Waterfront Hotel in Kuching

Removed from saved list

8.8

Excellent

6,174 reviews

6,174 reviews

Housekeeping213
View192
Breakfast98
See map
See map

9.4

Exceptional

Location rating score

Exceptional location - 10 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Textile Museum
40 m
Harmony Arch
60 m
Plaza Merdeka
60 m
Empress Studio
90 m
The Ranee Museum
100 m
Popular landmarks
Kuching Esplanade
260 m
Sarawak Museum
420 m
Chinese Museum
490 m
Cat Monument
1.2 km
Sarawak Orchid Garden
2.0 km
Closest landmarks
Main Post Office
70 m
Visitor's Information Centre, Kuching
80 m
Majid & Sons
190 m
Square Tower
210 m
Padang Merdeka Park
220 m

The Waterfront Hotel

68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kuching City Center part of Kuching, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Semenggoh Nature Reserve. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

Sparkling clean

Located in heart of Kuching

Check-in [24-hour]

Airport transfer

Excellent breakfast

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Check-in/out [express]

BBQ facilities

This property is in high demand!

3 travelers have booked today.

Value for money8.7
Location rating9.4
Nearest airportKuching International Airport (KCH)
Distance to airport8.0 km

Rooms available at The Waterfront Hotel

Excellent
Room comfort & quality

8.7

Club Floor King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior King Suite
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Premier King
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club Floor Twin Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Premier Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Twin Room with View
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Premier Family
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Deluxe Family
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Club Floor Family Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What dining options are provided at The Waterfront Hotel?

Start your day with The Waterfront Hotel's accessible cuisine and food options which includes a selection of options such as Vegetarian restaurant, Buffet in restaurant,and Western cuisine for you to choose from.

Does The Waterfront Hotel provide laundry services?

Yes! The Waterfront Hotel offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

What procedures does The Waterfront Hotel take in terms of hygiene, safety, and cleanliness?

The Waterfront Hotel satisfy our mandatory standard for cleanliness and safety by providing hand sanitizer and daily disinfection in common areas. This property also comes equipped with temperature check for guests and staff, body thermometer, first aid kit, sterilizing equipment, and staff trained in safety protocol for heightened safety measures and hygiene protocols.

Are there ATM on-site at The Waterfront Hotel?

Yes! The benefits of staying at The Waterfront Hotel include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.

What public parks are close by The Waterfront Hotel?

While residing at The Waterfront Hotel, indulge in your morning or evening stroll at nearby park which include Panggung Udara Kuching, Taman Rekreasi Wisma Bapa Malaysia, and Le'Park.

What was the average room rate for The Waterfront Hotel been in the past month?

The typical room rate for The Waterfront Hotel in the past month is 373.75 MYR, compared to city's average of 122.25 MYR.

What payment cards are accepted at The Waterfront Hotel?

The Waterfront Hotel supports up to 4, with payment card options such as Visa, MasterCard, and American Express.

What do travelers like most about The Waterfront Hotel?

Verified guests that stayed at The Waterfront Hotel have given this property a rating of 9.369 for its remarkable location as the primary highlight for their stay.

What is the verified guest review consensus about The Waterfront Hotel's food?

62.0% of our verified customer reviews have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for The Waterfront Hotel down in the review.

What is the typical rating that past Solo travelers' have given to The Waterfront Hotel?

Past solo travelers that have stayed at this property have given The Waterfront Hotel an average rating of 8.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about The Waterfront Hotel?

Past local visitors that have stayed at this property have given The Waterfront Hotel an average rating of 9.2. You can look up on more descriptive customer ratings, and feedback for this property down in the review section.

What time is check-in and check-out at The Waterfront Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated hours may be charged an additional fee.

See map

Explore the neighborhood

What people love about The Waterfront Hotel

  • 10

    Exceptional
    Cleanliness

    "Super modern and clean"

    Nur

    |

    June 3, 2023

  • 10

    Exceptional
    Location

    "Good location."

    ANNY

    |

    July 2, 2023

  • 9.6

    Exceptional
    Spaciousness

    "Hotel room is spacious and very comfortable"

    Basripuzi

    |

    June 4, 2023

Property ranking|Compared to 842 Kuching properties
See all rankings
Room comfort score
8.7/10
Couples review score
9/10
Location score
9.4/10
Room size
34 sqm.
Better than
99
%
of Kuching properties
Better than
97
%
of Kuching properties
Better than
95
%
of Kuching properties
Bigger than
93
%
of Kuching properties
Overall rating:

8.8

Excellent
6,174 reviews
Cleanliness
9.0
Facilities
8.7
Location
9.4
Read all reviews >
What travelers say they love:
I like the most is the morning breakfast which has lots of c...
Eng from Malaysia
Couple
More about The Waterfront Hotel

More about The Waterfront Hotel

The Waterfront Hotel

When you are looking for comfortable and convenient accommodations in Kuching, make The Waterfront Hotel your home away from home. A stay at The Waterfront Hotel ensures an easy access to the lively city and all of its wonders.
The Waterfront Hotel provides the best in services and amenities to help make guests feel comfortable. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kuching can be assisted with taxi and car hire services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Waterfront Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the The Waterfront Hotel. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at The Waterfront Hotel offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at The Waterfront Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. The Waterfront Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun. If you like to eat in the privacy of your room, The Waterfront Hotel can arrange to have groceries delivered to your doorstep. The hotel even has in-house cooking amenities such as BBQ facilities and shared kitchen for its most selective guests.
Throughout the day, you can enjoy the activities offered at The Waterfront Hotel. Warm up at the end of the day with a visit to the salon. The many offerings at The Waterfront Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Waterfront Hotel gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Kuching, take some time to venture outside of The Waterfront Hotel. You're sure to want to visit Kuching Esplanade located 260 m away, among the most sought-after photographs for anyone visiting Kuching.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 97% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 95% of the city's other options.
This accommodation beats more than 99% of competition in the city on room comfort.

Show less

Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Breakfast

128 mentions

Housekeeping

84 mentions

Swimming Pool

57 mentions

Food & Dining

33 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Filipino
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Pool with view
  • Sauna
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alcohol
  • Baby cot (upon request)
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Streaming service like Netflix
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site
Café Via Mare
  • Cuisine: Local
  • Menu: Buffet

Location

68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000
Exceptional
Location

9.4

Airports
  • Kuching International Airport (KCH)
    8.0 km
  • Tanjung Manis Airport (TGC)
    117.6 km
Hospital or clinic
  • Klinik Kesihatan Jalan Masjid
    270 m
Shopping
  • Satok Weekend Market
    2.6 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Kuching Esplanade
    260 m
  • Sarawak Museum
    420 m
  • Chinese Museum
    490 m
  • Cat Monument
    1.2 km
  • Sarawak Orchid Garden
    2.0 km
  • Cat Museum
    3.3 km
  • Semenggoh Nature Reserve
    17.8 km
  • Mount Santubong
    19.5 km
  • Sarawak Cultural Village
    21.5 km
  • Jong's Crocodile Farm & Zoo
    22.9 km
Nearby landmarks
  • Textile Museum
    40 m
  • Harmony Arch
    60 m
  • Plaza Merdeka
    60 m
  • Main Post Office
    70 m
  • Visitor's Information Centre, Kuching
    80 m
  • Empress Studio
    90 m
  • The Ranee Museum
    100 m
  • Brooke Memorial
    120 m
  • Sang Ti Miao
    130 m
  • Left And Right Artisan Handcraft
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00
Getting around
  • Airport transfer fee15 MYR
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)45 MYR
The property
  • Number of restaurants1
  • Number of rooms 208
  • Room voltage220
  • Year property opened2015

Reviews of The Waterfront Hotel from real guests

Provided by verified guests of Agoda
8.8
Cleanliness9.0
Facilities8.7
Location9.4
Room comfort and quality8.7
Service8.9
Value for money8.7
High score for Kuching
Rating
9+ Exceptional (1,156)
8-9 Excellent (325)
7-8 Very Good (366)
6-7 Good (95)
<6 Below Expectation (90)
Time of the year
Mar - May (562)
Jun - Aug (461)
Sep - Nov (438)
Dec - Feb (571)

Show reviews that mention 

Showing 2,032 verified guest comments
12345
10.0
Exceptional
Jacqueline from Malaysia
Couple
Premier Family
Stayed 2 nights in January 2023

Nothing NOT to like about this hotel.”

We spent 2 nights in a family room which has two double beds. Clean room and bathroom, strong water pressure for shower, firm beds and aircon is cold - 4 aspects I consider crucial for a good hotel stay. Things that I don't like - pillows are too big hence, neck ache the next day, would be great if there were more tv channels. The ONLY thing that I really dislike is the wait for the elevator. I think 3 units of elevator are insufficient to serve the needs of the guests in a popular hotel. We had to wait each time we used the lift and, on a few occasions, up to 5 minutes or more.

Reviewed January 25, 2023

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Dear Jacqueline, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is our pleasure to have you as our guest and we are pleased to know that you had a wonderful stay with us. Our team will be delighted to read your compliments on their hospitality. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
Noor from Malaysia
Group
Premier Twin
Stayed 4 nights in July 2022

Exceptional”

Location wise : superb! Very short walk to Waterfront and all the many touristy spots (you just have to brave the heat and rain sometimes)! And its connected to Plaza Merdeka & the fine dining around so easy to access if you're lazy. And free, easy parking for the drivers! Hotel is very accommodating especially for early check ins. And our other requests. Tho the pillow is very thin though it is long and the housekeeping always forget to top up some things in their supposed list. It is a somewhat new hotel so facilities is clean and good! The room has a big bathroom with big counter to put your stuffs on : i just think the hotel needs to provide more than just one small bathroom mat to cover the area as it is quite large of an area & it gets slippery and the mat is small. AND the shower head needs to be checked out cos it seems to spray on everywhere except to yourself.

Reviewed July 22, 2022

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Dear Noor, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. At the same time, we are sorry to hear about the issues you faced while staying with us especially with regards to the housekeeping and shower head issue and we sincerely apologize for the less than satisfactory experience you had. The relevant departments meanwhile have acted on your feedback and are committed to be more meticulous moving forth. We appreciate your feedback as they are immensely valuable and have helped to highlight aspects from a guest’s perspective which we can improve upon. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to serve you better. Kind regards, Sam Group MarCom Manager

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The Waterfront Hotel
10.0
Exceptional
Nur from Malaysia
Family with young children
Deluxe Family
Stayed 2 nights in May 2022

Highly recommended”

I had a nice stay at this hotel. Stayed here for 2 nights with young kids. The room was clean and the food was superb. The hotel was within walking distance to the shops. Will definitely stay here again. Thank you The Waterfront Hotel.

Reviewed January 30, 2023

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Dear Nur, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a comfortable stay with us and that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Thank you for your recommendation and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
Jeremy from Malaysia
Solo traveler
Premier King
Stayed 2 nights in January 2023

Centrally located, great rooms”

Loved staying at Waterfront Hotel. Their rooms are spacious and clean, staff are helpful, buffet breakfast has many options. The hotel is centrally located and parking is provided in the adjacent mall, FOC for hotel guests. Will definitely stay again.

Reviewed January 31, 2023

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Dear Jeremy, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
ADAM from Brunei Darussalam
Couple
Premier Twin
Stayed 2 nights in January 2023

A nice place to stay, like to come back again in the future, inshallah.”

Everything is good, location, cleanliness, spacious room, friendly staffs, breakfast etc. Only downside was the wifi at where i stayed at eight floor, the internet reception was poor. Overall me and spouse enjoyed our 3days here in the Waterfront hotel. Highly recommended

Reviewed January 15, 2023

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Dear ADAM, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to know that you had a wonderful stay with us. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
Dick from Malaysia
Couple
Premier King
Stayed 1 night in January 2023

Beautiful view and interior”

Very clean, beautiful, Artrageous hotel ♥️ Love the rainfall shower and open close blinds where you can see the shower from the bed. Good for romantic couples🥰

Reviewed February 05, 2023

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Dear Dick, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the amazing view. We truly appreciate your kind post and compliments and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
VOON from Malaysia
Family with teens
Premier King
Stayed 1 night in December 2022

Greatest River View”

Great view and accessible, easy parking, big room and clean, comfortable bed, awesome breakfast. Nothing to be picked except these which can be improved, towels got the damp smell and limited movie channels for TV. I had a great stay overall and will come back again for sure

Reviewed January 01, 2023

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Dear VOON, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and it is our pleasure to have you as our guest. It is heartwarming to know that you enjoyed our convenient location together with the amazing view. At the same time, please accept our sincere apology for the towel and TV issues. Our team has been tasked to follow up on the condition right after we received your feedback. Thank you again for bringing this issue to our attention and we hope to welcoming you back again in the future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
NUR from Malaysia
Group
Premier Twin
Stayed 4 nights in December 2022

Exceptional”

The hotel is located next to Plaza Merdeka shopping mall, easy access to local attraction such as Kuching Waterfront, Borneo Cultures Museum & India Street. Plenty of restaurants, and eateries to get your meals around the area. Breakfast at the hotel is also delicious. Staffs are friendly and helpful, I would like to thank the Reception staff who informed us of the mall directory & hotel facilities when we just arrived. We really enjoyed our stay and will be back again next time. Shoutout to Oyen the hotel mascot! It's always a delight to see Oyen at the lobby area.

Reviewed December 28, 2022

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10.0
Exceptional
Nadia from Malaysia
Business traveler
Premier King - City View
Stayed 1 night in February 2023

The best.”

Best breakfast buffet,value for money.Our room and toilet is super clean and tidy.Tqvm waterfront hotel for the best hospitality.Will come again once visit Kuching.

Reviewed February 02, 2023

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Dear Nadia, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to know that you had a wonderful stay with us. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
9.6
Exceptional
Brennan from Malaysia
Couple
Premier King
Stayed 1 night in January 2023

My great experience!”

Firstly, we were informed that our room was fully occupied, quite a weird one as we have booked, however the management upgraded us to an executive lounge room which was much more better and larger than the one I booked. It was well decorated, in room amenities is very complete, and cleanliness is at its finest. Plus, the hotel is also very convenient as u are only of walking distance from the mall, and also to some famous destinations in Kuching such as the chinatown, waterfront and also the new museum. Improvements can be made towards the bar/lounge, whereby the drinks did not met our expectation despite of the price. Overall it was a very pleasant stay and really recommended!

Reviewed January 02, 2023

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Dear Brennan, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and loved the attention to details extended by our professional team, and found yourself staying comfortably with us. We are glad that you enjoyed the convenient location and that the services met your expectations. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
Zairee from Malaysia
Business traveler
Premier King
Stayed 3 nights in February 2023

Nearby tourist attractions ”

Very clean room, nice staffs and foods. Nearby tourist attractions as well.

Reviewed February 08, 2023

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Dear Zairee, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the scenic view that it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
Winson from Malaysia
Group
Deluxe Family
Stayed 2 nights in August 2022

Good stay but service could improve”

Great stay at the hotel and would highly recommend to people to stay. However, the service could be improved as the check in time at the end of the day exceed 4 pm. When we arrived, the hotel rooms are still not available and are still under cleaning. Other than that, the stay at the hotel is comfortable.

Reviewed September 18, 2022

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Dear Winson, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us. At the same time, we take note on your feedback with regards to our check-in service. It is of utmost importance to us to ensure that each member of our team serves all our guests with the warmth we strive to deliver and we regret that we fell short this time. Please rest assured that your comments will be treated seriously, and that we are now working on improvements. Thank you for your recommendation and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager

Responded September 21, 2022
The Waterfront Hotel
10.0
Exceptional
Donaldo from Malaysia
Couple
Premier King
Stayed 2 nights in January 2023

this 5 star hotel worth the money”

friendly & helpful staff, clean environment, facilities fully equipped . its an amazing stay for 3 D2N .

Reviewed January 15, 2023

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Dear Donaldo, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay and that our service left you satisfied. We constantly strive to give our guests the best experience while staying with us! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
hui from Malaysia
Family with young children
Premier Family
Stayed 1 night in May 2022

The Best Hotel”

The hotel is very clean, tidy, no smell, big space, nice facilities and friendly staffs. In some morei do request of simple decoration for bday then they did it with great!We all feel very happy with that especialy the kids. Nice view from the room also, can clearly see the Musuem and town. Very recomended hotel. Good job!

Reviewed June 10, 2022

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Dear Hui, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you and the kids enjoyed the stay. Our Waterfrontiers will be delighted to read on your compliment of their service. Do book our river view rooms on your next visit as our River View rooms are as stunning as our City View rooms or more as they are facing the Sarawak River with majestic and historical buildings along it. We look forward to welcoming you back to The Waterfront Hotel in the near future! Kind regards, Sam Group MarCom Manager

Responded July 02, 2022
The Waterfront Hotel
10.0
Exceptional
nuraini from Malaysia
Family with teens
Premier Twin
Stayed 1 night in May 2022

The Best Hotel Ever”

I have the best experience staying in this hotel . Friendly staff, spacious room, clean and most convenient of all is the location which is close to the mall and shops.

Reviewed November 09, 2022

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10.0
Exceptional
HASIFAH from Malaysia
Business traveler
Premier Twin
Stayed 1 night in March 2022

Best hotel in Kuching”

We have stayed here multiple times. This place is so centrally located that it is easier to walk around to the riverbank to get food, or get a boat ride, buy souvenirs and shops. The breakfast is good with variety of food. The room is always clean and beautiful. No complaints from me. Perfect.

Reviewed May 28, 2022

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Dear Hasifah, We would like to thank you for continuing to support staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future! Kind regards, Sam Group MarCom Manager

Responded July 02, 2022
The Waterfront Hotel
10.0
Exceptional
Anatasia from Malaysia
Couple
Premier Twin
Stayed 1 night in January 2023

Exceptional”

I really love staying here. The location is strategic. The room is clean & smell nice. The staffs were friendly.

Reviewed January 21, 2023

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Dear Anatasia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to read that our hospitality met your expectations and that you had a wonderful stay with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
eshraf_shah from Malaysia
Family with young children
Premier King
Stayed 3 nights in January 2023

Best stay ever”

Stay for 3 nights..check in process easy checkout also easy..the staff is so friendly the food not bad..will be staying here again

Reviewed January 26, 2023

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Dear eshraf_shah, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to know of your wonderful stay with us and that our service left you satisfied. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Serene MarCom Manager

Responded April 26, 2023
The Waterfront Hotel
10.0
Exceptional
Huey from Malaysia
Family with young children
Deluxe Family
Stayed 4 nights in July 2022

A comfortable stay”

We had a very pleasant stay, my two kids love this hotel so much. Two queen sized beds which is ideal for us - 2 adults and 2 kids. Spacious bathroom. It is a pity we didn’t get a high floor room with river view. Near to Waterfront, Ya Da Street and Indian Street, which is very convenient.

Reviewed July 22, 2022

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Dear Huey, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you and your family had a comfortable stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager

Responded July 29, 2022
The Waterfront Hotel
10.0
Exceptional
Patricia from South Korea
Couple
Premier Twin Room with View
Stayed 5 nights in January 2023

Amazing Location”

There are historical buildings on the property and a stone’s throw away. The riverfront is a great place to take a walk and enjoy some colourful culture! The breakfast at the hotel is a must!

Reviewed January 08, 2023

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Dear Patricia, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are glad that you enjoyed the convenient location and that you had a wonderful stay with us. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager

Responded April 26, 2023
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