The Waterfront Hotel
Free Wi-Fi

The Waterfront Hotel

68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000
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    Exterior view The Waterfront Hotel

    The Waterfront Hotel Reviews

    8.7
    Excellent
    /10
    (2138 reviews)See what guests said
    8.8
    Excellent

    "Great cental position and view of bridge and government buil..."

    JEFFREY

    -

    August 24, 2018

    8.8
    Excellent cleanliness
    Recommended by 96% of guests

    Things you’ll love about The Waterfront Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Kuching

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.2
    See map
    Exceptional location - 10 meters from city center
    Popular neighborhood
    Popular
    Nearby
  • Kuching Esplanade230 m
  • Kuching Waterfront240 m
  • Sarawak Museum450 m
  • Tua Pek Kong520 m
  • The Astana560 m
  • Fort Margherita650 m
  • Semenggoh Nature Reserve17.76 km
  • Sarawak Cultural Village21.58 km
  • Bako National Park22.04 km
  • Fairy Caves32.93 km
  • This property is in high demand!

    Booked 69 times this week | 6 travelers are looking at this property right now

    Value for money8.5
    Location rating9.2
    Nearest airportKuching International Airport (KCH)
    Distance to airport7.9 km

    Rooms available at The Waterfront Hotel

    8.3
    Excellent
    Room comfort & quality
    Club Floor Twin Room
    Club Floor Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    2 Queen Beds Club Floor
    2 Queen Beds Club Floor
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Club Floor King
    Club Floor King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Family
    Premier Family
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Junior King Suite
    Junior King Suite
    ...
    • Room size: 52 m²/560 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 32 m²/344 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Premier Twin Room with View
    Premier Twin Room with View
    ...
    • Room size: 32 m²/344 ft²
    • River view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Deluxe Family
    Deluxe Family
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Have a question for The Waterfront Hotel?

    What people love about The Waterfront Hotel

    • 10.0
      Exceptional
      Staff 

      "Hotel was perfect, great location,staff of the hotel very nice n frenly,Just one thing need to improve."

      zahkaria

      |

      January 5, 2019

    • 10.0
      Exceptional
      Staff 

      "Very friendly and helpful staff."

      Yvonne

      |

      January 9, 2019

    • 10.0
      Exceptional
      Staff 

      "The hotel receptionists are friendly."

      King H.

      |

      July 14, 2018

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    More about The Waterfront Hotel

    More about The Waterfront Hotel

    9.2
    Exceptional

    "hotel staffs were very understanding and opened the Rooftop..."

    Nurnajwani

    |

    January 3, 2019

    Read more reviews

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Very nice view, great location and friendly staff."

    Hellen

    |

    December 22, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
    The Fitness Center is undergoing upgrading works and will be temporarily closed until further notice .

    Reviews of The Waterfront Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2138)Booking.com Reviews (1021)
    8.7
    /
    10
    Cleanliness8.8
    Facilities8.3
    Location9.2
    Room comfort and quality8.3
    Service8.7
    Value for money8.5
    All languages
    All guests (2138)
    All room types

    Show reviews that mention 

    Showing 912 verified guest comments
    12345
    7.6
    Very good
    paula from Malaysia
    Couple
    Deluxe Twin
    Stayed 1 night in May 2019

    Good location”

    The location was great, the room was okay, the staff friendly. However, the waiting process to get a room despite asking for early check in was long. Was not informed when the room was ready since I was informed the hotel will call. For the price, I expected more. However if you're looking for good location and a decent place it's not bad.

    Reviewed May 21, 2019

    Dear Paula, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a pleasant stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. At the same time, we are sorry to hear about your guest service experience while staying with us; we apologize for the less than satisfactory experience you had. The relevant departments meanwhile have acted on your feedback and are committed to be more meticulous moving forth. Rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Stefanie PR Manager

    Responded May 22, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    Kanakambigai from Malaysia
    Solo traveler
    Premier Twin
    Stayed 2 nights in May 2019

    A stay to remember! ”

    I went there 1 day before my birthday. N they made this birthday a memorable one. In my birthday, I received a surprise cake from the hotel! It was so lovely 😍. They don’t have to do anything special to get good reputation because their service is incredible enough to get them good reviews. I’m a vegetarian. Their buffet breakfast is one of the best I’ve ever had before! It fed me until dinner time! 😂 Cleanliness, location, staffs, etc.. amazing! Friendly and helpful crew of staffs! Overall, it’s the best choice I’ve made so far. Thank you The Waterfront Hotel team for making this trip memorable one.

    Reviewed May 13, 2019

    Dear Kanakambigai, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are indeed very grateful to learn of your pleasant experience during your stay with us and loved the attention to details and personal gesture extended by our professional team that exceeded your expectations. It is always heartwarming to hear that our hospitality left you feeling satisfied and that our cooking was appreciated. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Looking forward to have you back with us again, see you soon! Kind regards, Stefanie PR Manager

    Responded May 13, 2019
    The Waterfront Hotel
    8.4
    Excellent
    Livia from Malaysia
    Family with teens
    Stayed 3 nights in November 2018

    Excellent”

    Great hotel. It's really clean and spacious. Location is superb as it is on top of a mall, and theres eateries opposite the hotel. Staffs are super friendly too. Would definitely recommend this hotel.

    Reviewed May 06, 2019

    Dear Livia, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and found yourself staying comfortably in our room. It is always heartwarming that our hospitality left you feeling satisfied and that you will recommend us. At the same time, we are grateful that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded May 06, 2019
    The Waterfront Hotel
    9.2
    Exceptional
    Haziati from Malaysia
    Family with young children
    Stayed 1 night in March 2019

    Great Stay”

    We booked 2 rooms and both rooms were very comfortable and had great view of the riverfront. The hotel was in walking distance to most tourist spots and connected to a shopping mall. Very convenient for our family of 3 kids. The staff was friendly and helpful. The only problem we had was trying to get parking space during the check-in since the hotel shares parking with the connecting mall. Other than that, great stay.

    Reviewed April 06, 2019

    Dear Haziati, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and loved the attention to details extended by our professional team, and found yourself staying comfortably with us. We are glad that you enjoyed the convenient location and that the services met your expectations. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Stefanie PR Manager

    Responded April 08, 2019
    The Waterfront Hotel
    8.4
    Excellent
    Christina from Malaysia
    Family with young children
    Club Floor King
    Stayed 1 night in April 2019

    Excellent”

    My baby fall down from car, the front desk and bellman shown and quickly ready the ice and eggs for my children. This makes me can't imagine with the big and warm care. And we buy the raw salmon but need them to have a cut. They prepare for us by return it to us clean and nice look. Nice hotel

    Reviewed May 02, 2019

    Dear Christina, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are indeed very grateful to learn of your pleasant experience during your stay with us and loved the attention to details and personal gesture extended by our professional team that exceeded your expectations. It is always heartwarming to hear that our hospitality left you feeling satisfied. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded May 03, 2019
    The Waterfront Hotel
    6.8
    Good
    Yan from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in May 2019

    In the heart of the city”

    Location is superb, as out from the hotel you will see China Town, and by walking towards the river, there is Water Front.

    Reviewed May 17, 2019

    Dear Yan, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded May 18, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    Wuei from Brunei Darussalam
    Business traveler
    Club Floor Twin Room
    Stayed 3 nights in April 2019

    REALLY GOOD ”

    Location was perfect 5 stars. Definition of a being at the heart of the city. You have everything you need as a business and tourist hotel here.

    Reviewed May 15, 2019

    Dear Wuei, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded May 17, 2019
    The Waterfront Hotel
    9.2
    Exceptional
    Macarthur from Brunei Darussalam
    Business traveler
    Premier Twin
    Stayed 2 nights in February 2019

    Orange and caramel”

    The place was very homy, staff was great wherever you are. I check in at 10 pm and two lovely ladies at reception greeted us, rooms were big, breakfast was good. 1st morning my friend had sarawak laksa, 2nd day i had the kolo mee. The specials are specials cos it keep changing. Ps if anyone from the hotel is reading you got it right, people are your assets. The two cats around the hotel are the icing on the cake - what a ice breaker. Just imagine coming from a late flight and lo and behold feline companions. You forget everything else - if you are a cat person and i am not really a cat person. Lmao

    Reviewed February 19, 2019

    Dear Macarthur, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased that you had a wonderful stay with us and loved the service extended by our professional team. At the same time, our Sarawak Laksa is one of our signature dishes here and it is always heartwarming to hear that our cooking was appreciated. Also, we are glad that Orange and Caramel brings you joy during your arrival at our hotel. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded February 20, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    Samsuria from Malaysia
    Family with young children
    Deluxe Family
    Stayed 1 night in February 2019

    Prime location. River view was superb and we can enjoy the waterfront view”

    Family room with double bed at level 5 with no view at all with same level roof top. Suggest more family room facing river view. Nice food and main tain of room cleanliness. Front staff very helpful and kind.

    Reviewed February 12, 2019

    Dear Samsuria, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more that pleased to read that you enjoyed our hotel and that you found yourself staying comfortably in our room. At the same time, we are grateful that you enjoyed the convenient location of this hotel. We do take pride in our location and the convenience it offers to our guests. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Stefanie PR Manager

    Responded February 14, 2019
    The Waterfront Hotel
    8.0
    Excellent
    Hendry from Malaysia
    Family with teens
    Premier Twin Room with View
    Stayed 1 night in February 2019

    Good location, nice rooms, bad toilet door”

    Really hated the sliding toilet door which nearly sliced off my fingers. It glides without any resistance and if you instinctively had your hand or fingers on the side to stop it from banging to a stop, you may have them sliced right off. The door also leaves a big gap on the side still so one can peek clearly right into the bath area so it is not suited for non-family sharing a room. There is plenty of room for a regular door that can be locked but they chose to go with this. Breakfast was very good, staff were nice, free parking. There are cheaper hotels of similar class elsewhere down the waterfront.

    Reviewed February 07, 2019

    Dear Hendry, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that our hospitality left your feeling satisfied. At the same time, we are sorry to hear about the experience you had with our bathroom door and we apologize for the less than satisfactory experience you had. Please rest assured that your comments will be treated seriously, and that we are now working on improvements. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Stefanie PR Manager

    Responded February 14, 2019
    The Waterfront Hotel
    8.0
    Excellent
    Boon from Malaysia
    Couple
    Stayed 3 nights in January 2019

    Bad start but good finish”

    We started our stay very badly because the room given to us was infested with ants on the table, bed and all over the floor. Plumbing was not working and whole room stink. However, after our complaint, we were given another room on the Executive Floor without any excuse. Good and fast action by the staff. Kudos ! Very good location. Walking distance to most attractions and restaurants. Convenient of having a shopping mall attached to the hotel.

    Reviewed January 23, 2019

    Dear Boon, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that our location offers you with great convenience for foods and attractions. At the same time, we take note on your feedback on our room cleanliness. Our management team and I would like to extend our most sincere apologies for the encounters. However, we are glad to know that the room issue was resolve quickly and that you had a good experience with our staff’s services. All your feedback will be taken into consideration for improvement. Please rest assured that your comments will be treated seriously, and that we are now working on improvements. We hope we will have the pleasure of having you with us once again. Kind regards, Stefanie PR Manager

    Responded January 24, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    zahkaria from Brunei Darussalam
    Family with young children
    Stayed 2 nights in December 2018

    nice and great hotel”

    hotel was perfect, great location,staff of the hotel very nice n frenly,Just one thing need to improve...i was staying in executive room, the rooms are nice but the problem is smelly when the first time i come in, The carpet need to be change, the smell from the room came from the carpet bcos it was an old carpet that havent been change or clean.

    Reviewed January 05, 2019

    Dear Zahkaria, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to know that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, we take note of your feedback on our room’s smell. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded January 08, 2019
    The Waterfront Hotel
    9.2
    Exceptional
    Nurnajwani from Malaysia
    Family with teens
    Stayed 2 nights in December 2018

    Superb stay!”

    Stayed here for New Year's Eve celebration at Kuching Waterfront. Room was excellent and clean. Spacious. Too bad we weren't able to get the river view, else we could've watch the fireworks just from the room. But, hotel staffs were very understanding and opened the Rooftop for viewing of the fireworks for guests. Although it rained that night, but thankfully not so heavy and the view was awesome! Would love to come back and stay again next time. Probably for wedding anniversary. Thank you Waterfront Hotel! ❤️

    Reviewed January 03, 2019

    Dear Nurnajwani, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are pleased to know that you had a wonderful stay and loved the services extended by our team. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return for your wedding anniversary! Kind regards, Stefanie PR Manager

    Responded January 03, 2019
    The Waterfront Hotel
    8.0
    Excellent
    Dayang from Malaysia
    Family with young children
    Deluxe Twin
    Stayed 1 night in December 2018

    Great stay”

    Love the ambience, the view from our room.clean, comfy bed, love the super long pillow, clean shower & lots of amenities. Breakfast rated average, nasi lemak was delicious, while other food need more improvement.

    Reviewed December 25, 2018

    Dear Dayang, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to know that you had a wonderful stay and found yourself staying comfortably with us. At the same time, we take note of your feedback on the breakfast spread. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded December 26, 2018
    The Waterfront Hotel
    8.0
    Excellent
    Chee from Malaysia
    Business traveler
    Stayed 1 night in December 2018

    Frameless Shower Door”

    The door is not cut to fit perfectly, the water leak through the gaps between the door, which water splash onto the bathroom floor. Shower design is important when considering a frameless shower door !! Aircon system was very noisy and the rest is fine. Will stay here again in next visit.

    Reviewed December 20, 2018

    Dear Chee, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are sorry to hear about the issues you faced while staying with us especially with regards to the room facilities. Please rest assured that your comments will be treated seriously, and that we are now working on improvements in this area. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching. Looking forward to have you back with us again, see you soon! Kind regards, Stefanie PR Manager

    Responded December 20, 2018
    The Waterfront Hotel
    8.8
    Excellent
    Alexander from Canada
    Couple
    Stayed 2 nights in December 2018

    Really lovely Hotel”

    Great location, surrounded by heritage buildings, walkable everywhere. Really nice staff, including the two staff members - two cat's, that are there to greet you at the entrance. Only drawback is although this is a no smoking hotel, guests are smoking in some of the rooms. Sign in room say's 200 RM fine. It is a shame and I hope they can sort it out.

    Reviewed December 13, 2018

    Dear Alexander, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to know that you had a wonderful stay with us and loved the services extended by our professional team. We are also pleased that you enjoyed the convenient. At the same time, we take note on the feedback on the smoke smell issue and we sincerely apologize for the encounter you had while staying with us. Please rest assured that we will imposed a greater control on this issue so that our guest can enjoy a smoke free stay. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded December 17, 2018
    The Waterfront Hotel
    10.0
    Exceptional
    YASMIN from Malaysia
    Family with young children
    Stayed 5 nights in December 2018

    Pleasant, Clean, Delicious Breakfast”

    The team they have at the hotel right now are all pleasant and professional with their generous smiles, work ethics and enthusiasm. Housekeeping was commendable. Location was great. I went to the mall and nearby India Street everyday. I had McD icecream everyday too. And please keep the recipe for the sambal nasi lemak, laksa sarawak and bread pudding as an in house special. It is very very very nyaman!! 👍🤞

    Reviewed December 12, 2018

    Dear Yasmin, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are glad that you enjoyed the convenient location and that you had a wonderful stay with us. We do take pride in our location and the convenience it offers to our guests. At the same time, our Sarawak Laksa is one of our signature dishes here and it is always heartwarming to hear that our cooking was appreciated. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded December 13, 2018
    The Waterfront Hotel
    8.0
    Excellent
    Lee from Malaysia
    Couple
    Deluxe Queen Room with Two Queen Beds
    Stayed 1 night in December 2018

    Good service and clean”

    Good service, clean, close to shopping complex. City center, many shopping place and food. Location good, river view, can see the beautiful view among the river side, face to music fountain. Indoor swimming pool enough for swimming. Nice breakfast

    Reviewed December 05, 2018

    Dear Lee, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are glad that you enjoyed the convenient location and that you had a wonderful stay with us. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded December 06, 2018
    The Waterfront Hotel
    8.0
    Excellent
    Faidzawati from Malaysia
    Family with teens
    Deluxe Queen Room with Two Queen Beds
    Stayed 2 nights in November 2018

    Nice!”

    Bilik luas & bersih. Cuma ada kebocoran dr siling dlm tandas. Breakfast very nice cuma xbyk pilihan. Lokasi berdepan Waterfront. Dekat India Street. Attached dgn Merdeka Mall. Fast check in & check out. Free parking. Cuma agak sukar mendapat parking sbb share parking dgn Mall. Will stay here again.

    Reviewed November 28, 2018

    Dear Faidzawati, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are glad to know that you enjoyed our rooms and the convenient location. At the same time, we are sorry to hear about the issues you faced while staying with us; what you have experienced is not in our normal practice and we apologize for the less than satisfactory experience you had. All your feedback will be taken into consideration for improvement. Please rest assured that your comments will be treated seriously, and that we are now working on improvements. Most reassuring indeed to know you will return and give us the opportunity to serve you better if your travel brings you back to beautiful Kuching. Our team will do our best to showcase the improvement we have made in the meantime. Kind regards, Stefanie PR Manager

    Responded December 04, 2018
    The Waterfront Hotel
    9.6
    Exceptional
    Siang from Singapore
    Business traveler
    Premier King
    Stayed 1 night in May 2019

    Clean Hotel at excellent location ”

    Clean Hotel at excellent location. Rates are alot higher. Fuss free stay

    Reviewed May 04, 2019

    Dear Siang, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Stefanie PR Manager

    Responded May 06, 2019
    The Waterfront Hotel
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    • Exceptional location
    • Kuching Esplanade