The Waterfront Hotel
 The Waterfront Hotel
Lobby The Waterfront Hotel
Lobby The Waterfront Hotel
See all 53 photos
Removed from saved list
8.7
Excellent
/10
(2255 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location - 10 meters from city center
Popular neighborhood
Parking
FREE
  • Plaza Merdeka40 m
  • Harmony Arch60 m
  • Main Post Office70 m
  • Empress Studio90 m
  • Brooke Memorial120 m
  • Visitors Information Centre130 m
  • Sang Ti Miao130 m
  • Left And Right Artisan Handcraft140 m
  • The Old Courthouse160 m
  • Carpenter Street160 m
  • Free Wi-Fi

    The Waterfront Hotel

    68, Jalan Tun Abang Haji Openg, Kuching City Center, Kuching, Malaysia, 93000 - See map
    "A very nice stay with wonderful view of the Sarawak River,nice food, great ambiance and very strategic location."
    NURUL - January 4, 2019
    Exceptional reputation
    Recommended by 96% of guests
    Fantastic breakfast
    89% positive mentions
    • Airport transfer

    • Located in heart of Kuching

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 79 times | 13 travelers are looking at this property right now

    Property ranking|Compared to 612 Kuching properties
    See all rankings
    Room comfort score
    8.7/10
    Review score - United States
    9.5/10
    Location score
    9.2/10
    Couples review score
    8.8/10
    Better than
    99
    %
    of Kuching properties
    Better than
    99
    %
    of Kuching properties
    Better than
    97
    %
    of Kuching properties
    Better than
    97
    %
    of Kuching properties
    Value for money8.5
    Location rating9.2
    Nearest airportKuching International Airport (KCH)
    Distance to airport7.9 km

    Rooms available at The Waterfront Hotel

    8.3
    Excellent
    Room comfort & quality
    Club Floor Twin Room
    Club Floor Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Club Floor King
    Club Floor King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Queen Beds Club Floor
    2 Queen Beds Club Floor
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Junior King Suite
    Junior King Suite
    ...
    • Room size: 52 m²/560 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Family
    Premier Family
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 32 m²/344 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Junior King Suite (Compound View)
    Junior King Suite (Compound View)
    ...
    • Room size: 52 m²/560 ft²
    • Shower
    • 1 queen bed or 2 sofa beds
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Premier Twin Room with View
    Premier Twin Room with View
    ...
    • Room size: 32 m²/344 ft²
    • River view
    • 2 single beds
    Enter dates to see prices

    What people love about The Waterfront Hotel

    • 10.0
      Exceptional
      Staff 

      "Hotel was perfect, great location,staff of the hotel very nice n frenly,Just one thing need to improve."

      zahkaria

      |

      January 5, 2019

    • 10.0
      Exceptional
      Staff 

      "The hotel receptionists are friendly."

      King H.

      |

      July 14, 2018

    • 9.2
      Exceptional

      "Enjoy view from the pool side also great."

      Junghee

      |

      October 25, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about The Waterfront Hotel

    More about The Waterfront Hotel

    9.2
    Exceptional

    "hotel staffs were very understanding and opened the Rooftop..."

    Nurnajwani

    |

    January 3, 2019

    An overview

    Show less

    What they offer

    10.0
    Exceptional
    Staff 

    "Very friendly and helpful staff."

    Yvonne

    |

    January 9, 2019

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of The Waterfront Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2255)Booking.com Reviews (1005)
    8.7
    /
    10
    Cleanliness8.8
    Facilities8.3
    Location9.2
    Room comfort and quality8.3
    Service8.7
    Value for money8.5
    Rating
    9+ Exceptional (430)
    8-9 Excellent (187)
    7-8 Very Good (226)
    6-7 Good (59)
    <6 Below Expectation (48)
    Time of the year
    Mar - May (280)
    Jun - Aug (254)
    Sep - Nov (216)
    Dec - Feb (200)
    All guests (2255)
    All room types
    All languages

    Show reviews that mention 

    Showing 950 verified guest comments
    12345
    8.8
    Excellent
    Alastair from Malaysia
    Couple
    Premier Twin
    Stayed 1 night in July 2019

    Kuching break”

    Hotel is ideally placed for historic Kuching (Padang, Carpenter Street etc) and is located above a shopping mall. Staff are friendly and helpful and the hotel is clean. Rooms are a good size. We now always stay there when in Cat City.

    Reviewed July 22, 2019

    Dear Alastair, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and loved the service provided by our professional team. It is heartwarming to know that you will always return if your travel brings you back to beautiful Kuching. We are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    10.0
    Exceptional
    Noor from Malaysia
    Family with teens
    Deluxe Twin
    Stayed 3 nights in July 2019

    Exceptional”

    Would love to come back and stay again next time.

    Reviewed July 24, 2019

    Dear Noor, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded July 25, 2019
    The Waterfront Hotel
    9.6
    Exceptional
    Siti from Malaysia
    Couple
    Premier Twin Room with View
    Stayed 2 nights in June 2019

    Overall is ok except....”

    I like this hotel. Room was spacious and clean with superb view of the river. Bed was really comfortable. Breakfast was just ok. Nothing special. However the only thing me and my sister dislike about this hotel is the smell at the reception counter. It smells like toilet perfume gone wrong. Other than that we were satisfied with our stay.

    Reviewed July 05, 2019

    Dear Siti, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you found yourself staying comfortably in our room. At the same time, we take note on your feedback on our breakfast spread and lobby smell. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Stefanie PR Manager

    Responded July 06, 2019
    The Waterfront Hotel
    8.0
    Excellent
    Sanjay from Canada
    Couple
    Premier King
    Stayed 4 nights in April 2019

    Large hotel with nice rooms ”

    The hotel is centrally located near the Waterfront area. Room was nice and spacious. Reception were helpful arranging sightseeing in Kuching. The breakfast was ok. Shopping and eating options are nearby.,

    Reviewed June 27, 2019

    Dear Sanjay, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and loved the service provided by our professional team. It is heartwarming to know that our hospitality left you feeling satisfied. We are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded June 28, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    Farah from Malaysia
    Family with young children
    Premier Family
    Stayed 1 night in June 2019

    2nd stay and it was still wonderful”

    The rooms are spacious and suitable for family with kids. We went there during Ramadhan and the hotel even sent our sahoor meals to our room. Great service and wonderful staff! will definitely stay here again in future.

    Reviewed June 17, 2019

    Dear Farah, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is always delightful to welcome you back! We are more than pleased to know that you and your family had a wonderful stay with us and that you loved the service extended by our professional team. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded June 17, 2019
    The Waterfront Hotel
    9.6
    Exceptional
    Julia from Malaysia
    Couple
    Deluxe Twin
    Stayed 1 night in June 2019

    Well-recommended!”

    This hotel is easily the best hotel in Kuching even when compared to the other five star hotels such as Hilton and Pullman. Central location, walking distance to the Kuching waterfront, Chinatown and Masjid India area. Fast wifi and lovely staff.

    Reviewed June 16, 2019

    Dear Julia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to know that you had a wonderful stay and that our hospitality left you feeling satisfied. At the same time, we are grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded June 17, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    Kanakambigai from Malaysia
    Solo traveler
    Premier Twin
    Stayed 2 nights in May 2019

    A stay to remember! ”

    I went there 1 day before my birthday. N they made this birthday a memorable one. In my birthday, I received a surprise cake from the hotel! It was so lovely 😍. They don’t have to do anything special to get good reputation because their service is incredible enough to get them good reviews. I’m a vegetarian. Their buffet breakfast is one of the best I’ve ever had before! It fed me until dinner time! 😂 Cleanliness, location, staffs, etc.. amazing! Friendly and helpful crew of staffs! Overall, it’s the best choice I’ve made so far. Thank you The Waterfront Hotel team for making this trip memorable one.

    Reviewed May 13, 2019

    Dear Kanakambigai, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are indeed very grateful to learn of your pleasant experience during your stay with us and loved the attention to details and personal gesture extended by our professional team that exceeded your expectations. It is always heartwarming to hear that our hospitality left you feeling satisfied and that our cooking was appreciated. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Looking forward to have you back with us again, see you soon! Kind regards, Stefanie PR Manager

    Responded May 13, 2019
    The Waterfront Hotel
    8.4
    Excellent
    Livia from Malaysia
    Family with teens
    Stayed 3 nights in November 2018

    Excellent”

    Great hotel. It's really clean and spacious. Location is superb as it is on top of a mall, and theres eateries opposite the hotel. Staffs are super friendly too. Would definitely recommend this hotel.

    Reviewed May 06, 2019

    Dear Livia, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and found yourself staying comfortably in our room. It is always heartwarming that our hospitality left you feeling satisfied and that you will recommend us. At the same time, we are grateful that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Responded May 06, 2019
    The Waterfront Hotel
    9.2
    Exceptional
    Sylvia from Malaysia
    Solo traveler
    Premier Twin
    Stayed 2 nights in July 2019

    Highly Recommended Hotel in Kuching”

    Pro: 1. Spacious and well thought out room layout. 2. Great location in Kuching CBD - also equal to ease of hiring Grab Cars, taxi & etc.. 3. Convenient access to Plaza Merdeka (Parkson was having WOW SALE at that time. Lots of card swiping going on with me... haha) 4. Room and common areas (e.g. lobby, lift) generally clean and tidy. 5. Free cold lime water and cookies at the front lobby for all visitors. 6. Didn't get to use the service, but free shuttle available for guests who want to fulfill their religious obligations at the nearby churches or mosque. Cons: 1. Kind of agree with one reviewer about the bathroom's sliding door could "slice" ones finger if not careful. 2. Somewhat disappointed with the Breakfast Buffet variety (but perhaps that's why the cost was not as expensive @ RM28 per head) 3. Kinda late check in (@3pm). Perhaps due to meticulous housekeeping maybe? Overall: Had a great 2 nights stay.

    Reviewed July 11, 2019

    Dear Sylvia, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to learn of your pleasant experience during your stay with us and that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, we take note on your feedback on our breakfast spread and bathroom facility. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. On the other note, our current check-in time is revised to the standard check-in time practiced by a number of hotels in Kuching, including Pullman and Hilton. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    8.0
    Excellent
    Lynne from Malaysia
    Group
    Premier King
    Stayed 2 nights in July 2019

    Great location and nice rooms. ”

    Good stay with great location. At the heart of the waterfront area and right next to Chinatown street and next to a mall. Rooms are well maintained enough. Clean with all the right amenities. Except no hair conditioner. Would stay there next time in Kuching. Better location than Pullman! Staff some are really helpful and some you really have to cajole to help you out.

    Reviewed July 07, 2019

    Dear Lynne, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us and loved the service provided by our professional team. We are glad that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. At the same time, we take note of your feedback on the lack of room amenities; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    7.2
    Very good
    Lor from Malaysia
    Business traveler
    Premier King
    Stayed 2 nights in July 2019

    Shout out to IVY the front desk officer!!!!”

    Of all my travelling experience, Ms. Ivy was the first one (if my memory serves well) to give me direction which side to turn after comig out from the lift. I mean most of the front desk officer will just leave you a smile after handover the key but Ivy just took it one step further. I was really delighted. The rest of the front desk staffs also extremely helpful. Aside from that, the cleaniness in the room was disappointing. Yes its old but the real problem is poor maintenance: stains on the lamp shade, ants out of no where, body odour on the bed (left over by previous guest). Im sorry Ivy but i cant go back again because of the cleaniness.

    Reviewed July 06, 2019

    Dear Lor, Thank you very much for your recent visit and for having taken the time to share about your experience with us. We are more than pleased to know that you loved the service extended by Ms. Ivy and her team. At the same time, we are sorry to hear about the issues you faced while staying with us; what you have experienced is truly not of our standard and our management team and I would like to extend our most sincere apologies for the encounters. It is of utmost importance for us to ensure every guest receive the warmth we strive to deliver and we regret that we fell short this time. We will work on the maintenance of our room and ensure every rooms are fresh when presented to our guests. Thank you for highlighting these issues and we truly appreciate it as they are immensely valuable. We do remain optimistic to your return and hearing from you in the future. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    9.2
    Exceptional
    shafira from Malaysia
    Business traveler
    Club Floor King
    Stayed 3 nights in June 2019

    I like the location where i can watch waterfront performance every night. ”

    The best part is the location, where u can walk at waterfront at night and enjoy the view of the riverside. The cocktail from 5-7pm was awesome and the breakfast provides wide variety of food choices. However, the housekeeping was quite dissapointing as there were 1 night they missed to refill beverages. Also the spoon was not clean properly. The towel is also re-used from previous night. Hopefully the cleanliness can be improved further. Overall, i can say it was worth it staying here with all the facilities provided for a reasonably cheap price.

    Reviewed July 01, 2019

    Dear shafira, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. It is always heartwarming to know that you enjoyed our cooking. At the same time, we are sorry to hear about the issues you faced while staying with us; what you have experienced is not in our normal practice and we apologize for the less than satisfactory experience you had. Please rest assured that your comments will be treated seriously, and that we are now working on improvements in our service. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    4.0
    adeline from Singapore
    Family with teens
    Deluxe Family
    Stayed 4 nights in June 2019

    Good location but Poor property maintenance ”

    The location of the hotel is ideal walking distance to the waterfront and carpenter street. Grab is easy and fast. The room was equipped with basic. There were ants whenever we had food packets rubbish or even food stored in the mini bar fridge. The room’s furnitures were poorly maintained. 5 year old but it was more like 10 with no maintenance. Will not stay it again.

    Reviewed June 30, 2019

    Dear adeline, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are sorry to hear about the issues you faced while staying with us. Our management team and I would like to extend our most sincere apologies for a series of encounters which resulted in your disappointment regarding the level of service, and has clearly tarnished your overall experience and impression of the hotel. Our housekeeping colleagues meanwhile have acted on your feedback and are committed to be more meticulous moving forth. We appreciate your feedback as they are immensely valuable. We do remain optimistic to your return and hearing from you in the future. Our team will do our best to showcase the improvement we have made in the meantime and looking forward for another opportunity to better serve you. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    10.0
    Exceptional
    Dora from Singapore
    Solo traveler
    Premier Twin Room with View
    Stayed 1 night in July 2019

    Exceptional”

    Great location near the waterfront. Close to major attractions. Convenient as it's linked to Merdeka Mall. Rooms are big. Highly recommended,

    Reviewed July 16, 2019

    Dear Dora, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and found yourself staying comfortably in our room. It is heartwarming to know that our hospitality left you feeling satisfied and that you will recommend us. We are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    9.6
    Exceptional
    Stephane from Switzerland
    Couple
    Premier Twin Room with View
    Stayed 1 night in June 2019

    Excellent hotel downtown old city.”

    Excellent location, good standing. Very good stay.

    Reviewed July 13, 2019

    Dear Stephane, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location that it offers to our guests. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us. Looking forward to have you back with us again, see you soon! Kind regards, Stefanie PR Manager

    Responded July 16, 2019
    The Waterfront Hotel
    9.2
    Exceptional
    Haziati from Malaysia
    Family with young children
    Stayed 1 night in March 2019

    Great Stay”

    We booked 2 rooms and both rooms were very comfortable and had great view of the riverfront. The hotel was in walking distance to most tourist spots and connected to a shopping mall. Very convenient for our family of 3 kids. The staff was friendly and helpful. The only problem we had was trying to get parking space during the check-in since the hotel shares parking with the connecting mall. Other than that, great stay.

    Reviewed April 06, 2019

    Dear Haziati, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and loved the attention to details extended by our professional team, and found yourself staying comfortably with us. We are glad that you enjoyed the convenient location and that the services met your expectations. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Stefanie PR Manager

    Responded April 08, 2019
    The Waterfront Hotel
    9.2
    Exceptional
    Macarthur from Brunei Darussalam
    Business traveler
    Premier Twin
    Stayed 2 nights in February 2019

    Orange and caramel”

    The place was very homy, staff was great wherever you are. I check in at 10 pm and two lovely ladies at reception greeted us, rooms were big, breakfast was good. 1st morning my friend had sarawak laksa, 2nd day i had the kolo mee. The specials are specials cos it keep changing. Ps if anyone from the hotel is reading you got it right, people are your assets. The two cats around the hotel are the icing on the cake - what a ice breaker. Just imagine coming from a late flight and lo and behold feline companions. You forget everything else - if you are a cat person and i am not really a cat person. Lmao

    Reviewed February 19, 2019

    Dear Macarthur, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased that you had a wonderful stay with us and loved the service extended by our professional team. At the same time, our Sarawak Laksa is one of our signature dishes here and it is always heartwarming to hear that our cooking was appreciated. Also, we are glad that Orange and Caramel brings you joy during your arrival at our hotel. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager

    Show more
    The Waterfront Hotel
    10.0
    Exceptional
    Samsuria from Malaysia
    Family with young children
    Deluxe Family
    Stayed 1 night in February 2019

    Prime location. River view was superb and we can enjoy the waterfront view”

    Family room with double bed at level 5 with no view at all with same level roof top. Suggest more family room facing river view. Nice food and main tain of room cleanliness. Front staff very helpful and kind.

    Reviewed February 12, 2019

    Dear Samsuria, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more that pleased to read that you enjoyed our hotel and that you found yourself staying comfortably in our room. At the same time, we are grateful that you enjoyed the convenient location of this hotel. We do take pride in our location and the convenience it offers to our guests. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Stefanie PR Manager

    Responded February 14, 2019
    The Waterfront Hotel
    8.0
    Excellent
    Hendry from Malaysia
    Family with teens
    Premier Twin Room with View
    Stayed 1 night in February 2019

    Good location, nice rooms, bad toilet door”

    Really hated the sliding toilet door which nearly sliced off my fingers. It glides without any resistance and if you instinctively had your hand or fingers on the side to stop it from banging to a stop, you may have them sliced right off. The door also leaves a big gap on the side still so one can peek clearly right into the bath area so it is not suited for non-family sharing a room. There is plenty of room for a regular door that can be locked but they chose to go with this. Breakfast was very good, staff were nice, free parking. There are cheaper hotels of similar class elsewhere down the waterfront.

    Reviewed February 07, 2019

    Dear Hendry, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that our hospitality left your feeling satisfied. At the same time, we are sorry to hear about the experience you had with our bathroom door and we apologize for the less than satisfactory experience you had. Please rest assured that your comments will be treated seriously, and that we are now working on improvements. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Stefanie PR Manager

    Responded February 14, 2019
    The Waterfront Hotel
    10.0
    Exceptional
    HERMAN from Malaysia
    Business traveler
    Premier Twin
    Stayed 1 night in July 2019

    Very good and strategic locatio ”

    Recommended for family buss traveller etc

    Reviewed July 03, 2019

    Dear HERMAN, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the scenic view that it offers to our guests. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us. Most reassuring indeed to know you will recommend us to the travelers! Looking forward to have you back with us again, see you soon! Kind regards, Stefanie PR Manager

    Responded July 04, 2019
    The Waterfront Hotel
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    The Waterfront Hotel
    |Excellent 8.7
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Kuching Esplanade