A stylish hotel in Khao Lak, must recommanded!”

I picked up this hotel because it looked stylish and it did stands true to its reputation. Finding the true entrance at the back of the hotel is a little tricky for taxi coming from outside Khao Lak but it's only a matter of asking. The location is great, close to restaurants and a 5 mins walk to the beach. The rooms are spacious and with a large balcony. There is a glass partition between bathroom and bedroom. However should you choose not to share everything with your partner, there is a pull down curtain we discovered the second day for your privacy..... I found the rooms downstairs looking a little dark despite the private pool at the front. For some reasons some rooms on the right side of two of the buildings look directly into the wall of the next building. Not great planning. The gym on the roof top with view of the coast line could be great if it was better equipped but the hotel is only new I suppose. I must also mention the nice breakfast in the front restaurant and the wellness centre where I had a very good massage with Mai. The staff was very helpful and lying by the pool next to the wet bar is a very good location to be in Khao Lak.

Fabulous Hotel.”

Everything about this hotel is outstanding. The staff are so polite and helpful. The rooms are modern and spacious with every facility. Like safe, tea/coffee making facilities, bath robe, slippers and even umbrellas. Everywhere is spotlessly clean and well maintained and the pools are wonderful. The Buffet Breakfast is great (each as much as you want) with a choice that will please everyone. Full cooked breakfast, Thai style, continental style, fruits & salads of every type. The restaurant for lunch & dinners (Italian style) with a lovely menu from pizzas and pastas to steak and not overpriced and the same for drinks & wine. Plenty of small Restaurants, shops and a market close by. The beach is about 5 minutes walk. I would certainly recommend The Waters for a relaxing time in Khao Lak.

Excellent place to stay”

Nice relatively new modern resort in huge spacious grounds with nearly all units located on a huge swimming pool. Well worth booking a unit with walk in pool access as you get a large dry patio area out front and then a wet patio area (part of the pool) that you can put your sunbeds in to relax and enjoy the water. Rooms are large and well presented and the breakfast is one of the better I've had in Thailand. Great value for money and location and if I ever come back to Khao Lak this is definitely where I'd stay. The only negative would be the car parking area which at best could accommodate 15 cars when the accommodation has around 70 units or more. On the plus side most are tourists who are transported here by taxi but during the high season it may be an issue.

Island Hopping ”

Nice location not close to the beach, good recreation facility in downtown Khao Lak. Primary target-group are adults without kids. Outstanding breakfast, well organized staff. If you want a room with direct access to „your“ Pool you have to book a „water access room“ and not a „deluxe access room“ the 2nd choice is in the 2nd floor and you might have the feeling to disturb the other costumer by using the stairs down and destroying their private atmosphere while using the pool area in front of the rooms.

Fantastic”

Spent 3 nights at The Waters in a pool access villa and was suitably impressed. Stepping out from the unit you have a dry patio followed by a wet patio where you can put your sun lounge into the water of the wet patio and feel like you are in the shallows of the ocean. Totally immersing. The rooms are large and well furnished and the overall layout of the units provides the feeling of having your own villa unit. The breakfast is substantial and has something for everyone. No real negatives although the internet sometimes dropped out but not for long periods of time. i would definitely stay here again if visiting Khao Lak.

Perfect!”

Our 2nd stay at this resort and once again, a wonderful experience in every respect. We booked a waters pool room with direct access to the main pool. The staff are lovely, the resort is very clean and it lives up to all expectations. Easy walk to beach, restaurants and bars. If staying in Khao Lak, this is the place to book and I highly recommend!

Great Location”

We got a good deal on a room in the older section. Rooms were very clean and comfortable. The grounds are really nice with a great pool. The breakfast buffet has a nice selection. Nice and friendly staff. My only complaint is the smooth marble used on the floor in the bathroom of the older section. It is incredibly slick/slippery and obviously gets wet from the shower. We both slipped a couple times both in the sink and shower area but didn't fall. Older folks really need to be careful. We had a nice stay and if we go to Khao Lak again will stay at The Waters.

Modern hotel design, close to action and beach”

this is a newly opened hotel december 2012 - room and facilities in great condition. with the apparent good quality materials used, and with some maintenance, this should still be a good hotel for years to come. location is right in the middle of the bars/restaurant action of the town of ban niang beach - and is a 200m stroll to the beach itself (which was fine as i didnt need a hotel on the beach). within 10 minutes walk to the beach you have access to 20 local style beachside restaurants/bars serving great local food and some with beach chairs and umbrellas. hotel pool was great with jacuzzi jets and swim up bar. complimentary breakfast was perfect - not an over the top buffet , but it had everything one could want for a typical european or american breakfast. beds super comfortable with down blankets and high quality linen and towels. on site swiss manager running the show.

Perfect for a relaxing holiday”

If you are looking to get away from it all and completely chillout by the pool in the sun all day this is the place to be. Clean room, plenty of choice for breakfast and good cocktails at the pool bar, especially at happy hour! There are so many pools it never seemed crowded. Short stroll to the beach, restaurants, shops, cocktail bars and bang niang market. Would love to return, and would recommend the ground floor swim up room with all day sun.

We really enjoyed it! Similans are a must on seaso”

Me and my girlfriend really liked the place. Khao lak in general is more quite than other places we been to in Thailand, but Similans were our favorite place after visiting both the western islands and the eastern islands. Hotel: both the rooms and the public area are well designed and kept clean. The pool is nice and it has a poolside bar. staff was really attentive and nice. It has a great buffet breakfast. It offers a great italian restaurant which is a little bit expensive. Also the bar services were expensive, and the spa was EXTREMELY OVERPRICED. i don't think anyone who comes to thailand should spend +2000thb on a 1 hour massage. that's ridiculous!

Beautiful Resort!!!!”

The Waters Khao Lak is a real Gem, Value for money, perfect location and outstanding staff. We had booked a standard room but on our arrival we were upgraded to a pool room, what a treat that was!!!!! Perfect little Resort offers so much !!!!!!!!!

Great”

We were upgraded to stay at The Sand Khaolak by Katathani, Family pool access type due to The Water Khaolak is temporary close. The hotel is at a great location which next to the beach. The aqua zone is amazing. Very suitable for family with children. Staff are friendly. We would definitely recommend this hotel.

February 2015”

Never been to Khao Lak so didn´t know what to expect. It was a bit far from almost everything. But the staff was friendly, helpful, and the pool was nice. Almost Everything was broken at the gym so I had to go up really early every morning to run outside Before the sun came up. Breakfast was ok, same same as everywhere. Great omelett! They always cleaned our room late every day, not when we were at the beach, that was a bit disturbing. Nightmarket just around the corner mo-wed and sat. Only one was down to cocounut beach - rent a moped!!

Outstanding Hotel 5* +”

I have stayed at The Waters four times in the past, I will always stay here when in Thailand. This hotel is better than the Leaf, The Leaf on the Sands and The Sands, all part of the same group, but, The Waters is by far the best, right from meeting the Reception Staff, you feel like you are in a very different place, and you are ! Well Done to all the Staff at the Waters and The Katathani Group

Very good. But beware of moscuitos!”

The hotel is very nice. Located a bit far from the sea. But otherwise quiet and well kept area. The pool system is very cool. Breakfasts are very nice, with some delicious local dishes. We enjoyed our stay there. Will consider this hotel again, if visiting Khao Lak area.

Exceptional”

The resort needs to start doing a little maintenance now in the rooms and in general. The grass was kept immaculate around the resort but was let down by the fact that the staff did not remove the grass growing in the areas which are nice hedges. The pool was fantastic, breakfast also very good. All staff were friendly and always spoke. Stayed in pool access room which was very nice, but as mentioned before a little in room maintenance now would be good. Just paining and make look fresh again. Bathroom and shower was very good with plenty of hot water. Overall a great place to stay.

we were trated like a king and Queen”

we stayed at the waters after a recommendation by a friend, and we were not disappointed. What a fantastic hotel . The staff couldn't do enough for us and the whole complex was immaculately cleaned ! The staff were so friendly and always smiled and said hello. We stayed in a pool access room and it was pure luxury from our bed we could see the pool. . the bed was huge and the bedding was of high quality. We had tea coffee and 4 bottles of water replenished every day. The choice in the breakfast room was superb, the only down fall was it took so long to decide which of the lovely food to choose to eat ! we didn't use the gym or internet room but they looked great. The pool with the bar and water features were great fun. I would recommend and I would return . well done to all the staff and thank you for making us feel very special.

Reasonable resort, unreasonable staff”

The resort itself is quite nice. The rooms are spacious and clean and there are many pools all over the resort. The breakfast is not five-star quality but it does have a good selection of foods. The beach is only a 500m walk away, and the heart of Khao Lak is just 10 minutes away in the other direction. The let down at the resort was the ineptitude of most of the staff (with a few excellent exceptions). We rented two rooms during our four day stay and had a number of issues: 1. Broken AC in one room after checking in. Took a few visits of the staff to fix. 2. Broken mini-fridge in one room. Took two replacements before they could provide a working one. 3. The internet itself is frustrating due to the need to constantly sign-in. 4. Requests for house-keeping always needed at least two calls. There were two adults and one baby in our room, thus we requested for three towels. Every day the house-keeping would leave us with two towels and every day we would have to phone a couple times until they would bring us another towel. 5. A room-service dinner was paid for in cash. However, this bill was still added to the check-out amount. The receptionist did not believe that it had been paid and insinuated that we were mistaken about it being paid. 6. We requested a late check-out with a one hour later check-out (1 pm instead of noon.) The reason being that our son is normally having his nap around noon. When I requested the late check-out the receptionist instantly said no, that they are fully booked. That was before even knowing what type of room we were in. After a protracted discussion on the phone, they graciously extended the late check-out by 30 minutes. It is interesting that they said it was fully booked, however, I could still reserve rooms on their website for that day. Contrary to my generally overwhelmingly positive experiences in Thailand with the local employees, the majority of the staff at this resort were not willing to make the effort to address any issue.

A small paradise in bang niang beach”

Ohhhhh!it was a very right decision when i have booked this hotel!the romance bay was amazing with your own small pool!the pools around the property were amazing,clean,huge! The location was superb,like few min walk to the beach,and to the town!and near by you have many restaurants,supermarkets... The breakfast was very good! The staff was outstanding,helpful and smiling,we arrived early they directly gave us an available room! The only downside was that the pool was cold,definitly you cannot use it evening time because the sun doesn't reach the room. I loved that property,highly recommend it and definetly will come back! Thanks the waters for this amazing trip

We will be back”

Beautiful grounds, very relaxing feel to the property. The restaurant on site has the best pizza we have ever had. The pool access room is worth it and we will definitely be back. Khao Lak is a very quite and relaxing area.