The Wembley - A St Giles Hotel Penang

Me and my parent (2 rooms) checked into this hotel for 4d3n stayed and we have been assigned to room at level 39th, which the highest is 40th floor. The room is facing a bar/pub at Summit Hotel next door. Im a very light sleeper, and the music is on so loud until midnight! That's not the worst part, as the guest/staff/anyone that stay above our level is having party till 2.30am! Thanks to your poor sound proof i have a very very poor rest on my arrival day! Because Agoda does not have the option to make changes to extend our stay and we have to combine two booking for our stay (2 night + 1 night) which it has been communicate and settle & arranged confirmed by a Duty Manager & a staff during check in. But we received a call from the Front Office on our 3 days, asking us to check out and wasnt sure about my extension. Im quite surprise, disappointed which i thought you guys are one of the leading in the Hotel industry! Thank you Selvi, Housekeeping staff for level 39th.

Everything is good in general. Breakfast is only acceptable.

overall: 4/5

I was quite disappointed that this hotel has been opened about a year plus? The room’s furniture was not very well maintained. The wardrobe door was malfunctioning so the lights were on whole night. It wasn’t very clean as well, especially the carpet. Worst was the air conditioning - it’s hot and I think somehow it stopped in the middle of the night. Same happened to my parent’s room next door. Why was I disappointed? Stayed few times at st giles boulevard at midvalley. It was clean, well maintained, a very big difference from this Penang hotel. When our car reaches the hotel main entrance, no staff attended us with our luggage! I went into the property and ask for assistance. This is my first experience in my life checking into hotels. If u ask me will I recommend to other people? Yes for their location (price ain’t cheap anyway). But if u ask will i return to this hotel. Probably not.

Clean, comfortable & good location if you don'g have to be by the seaside. Staff very attentive to guests. Creates warm and friendly atmosphere throughout the hotel. Checking in and out was a breeze. Only negative issue was the valet attendant who monopolizes the entire lots in front, probably for their guests at the ktv. Not so friendly for pickups by your Penang hosts as space is very limited.

the best in penang..

Clean and pretentious hotel Cooperative staff Nice breakfast but need variation for arabic people Located in chinees area with lot of traffic

PROS: 1) The location of the hotel is strategically near to lots of good food. 2) The room is cozy as well. 3) Overall rated as a good 4-star hotel CONS: 1) Would prefer more choices of buffet breakfast 2) Fitness center is too small. Not a full gym. 3) It is located at a busy road so the fitness area is quite noisy.

Clean modern room, good facilities, great location, free welcome drinks and snacks, free parking throughout the stay. Easy access to local street food too, when you’re bored can head to the mall nearby or the refurbished komtar within walking distance.

I booked for the king executive room that comes with club lounge access. The room was decent but the bathroom was quite small. The club lounge was quite disappointing as it was not very cosy and they dont serve meals throughout the day. However, the staff was really nice and polite which really made a difference. The pool and gym was nice as well. So overall it was a good experience.

Excellent location with great service. Close to restaurants and shopping mall.

We have a group of 21 of us. Requested for an area for our short briefing (evening) for the next day itinary. Unfortunately, the Hotel staff is not able to arrange or accomodate. We ended up booking the whole coffee 1911 (next to the hotel) for our meeting which ultimately cost us more with each of us ordering a drink & snacks.

Love the view from our room. Nice and comfortable bed, Strategic location, near mall and foods are everywhere

Very convenient w/ nice rooms and big bathrooms. Staff is nice and friendly.

Good

The Swimming pool opening hours can be extended to 10pm instead

comfortable bed

Front office staff very good. You feel like you are very warm welcome. I stay for 2 nights. Every time you walk out of the lift the staffs will greet you. I will be back to this hotel again when I am in Penang.😘

I stayed in rm 2601 which faces the sea. Excellent view. The staff whether in F&B, Front Office and Housekeeping not forgetting Maintenance were very good. Kudos to the hotel . The two thing I want to comment is the buffet table for the coffee-shop which was wrongly put. It should be circling the pillars so as customers have space when taking food which is near to the front part of the restaurant. The varieties are good but because the buffet table is not placed properly thus cause the food to be scattered. Also at the entrance no proper control of car park outside the main entrance. There is valet service provided by outside service but this type of hotel you need to organised better with cars stopping t the main entrance of the lobby. Today there was a security company van waited for more than 30 minutes but no one ask them to move. Please take a cue from Jen hotel in this aspect. Overall I definitely coming back to this hotel. Rgds .

‘A clean room with all the convenience’ Clean and new and safe and near all the shopping area and food stalls. The breakfast is awesome and we really like it. The only thing I want to highlight is the WiFi connnection. The room limited for 2 connections each time. We have 2 mobile phones for each person. We can’t connect it at same time. Each time I need to log out and connect the other mobile phone. This is the 1st hotel that I encountered limited WiFi issues. It’s too inconvenient for us who hav more than 1 mobile phone and laptops. Pls take this feedback as serious as I may change to other hotel when I visit Penang in future due this WiFi issues.