The Wen Wan Resort
No.139, Zhongxing Rd, Sun Moon Lake, Nantou, Taiwan, 55548 - See map
Conveniently situated in the Sun Moon Lake part of Nantou, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations."
Facilities
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
Luggage storage
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Wonderful journey ”
Good services ! Nice room facilities ! We definitely come back next vacation
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YINGLUNG, we are thrilled you enjoyed your time with us and appreciated the comfort, and warm welcoming service we love to provide. Thank you and we look forward to greeting you again at Sun moon lake The Wen Wan Resort. The Wen Wan Resort Sun moon lake
Please taking good care of the hotel”
The hotel basically the top 3 in SunMoonLake area, however, I do suggest and hope the management should really focus on how to maintain and taking good care of the hotel. The room feel a bit old not just because of the design, material, also need enough people to keep it clean, new, fresh. It's my first time stay in the Wen Wan Resort, but I did stay in other resort in the same area few times. I have nothing to complain about the service, location, view, room size etc.. ALL Perfect! If the quality of the room itself can be improved, definitely recommend give Wen Wan a try.
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Exceptional”
Excellent location and excellent staff.
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謝謝您對日月行館的支持，期待您再次蒞臨！
ok. good hotel but soso service ”
need to improve service. breakfast is really average, was expecting something more.
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Fascinating and luxurious ”
I would say if you are looking forward to have a very cozy and decent vacay mode in sun moon lake doing nothing, this place is an A++++ for you . The individual spa with killer view is once of a life time experience you could ever have .
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Holiday Trip to Sun Moon Lake”
The rooms were fantastic and the staff was extremely cordial and helpful. I would visit this resort again. The views from the rooms were stunning.
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Dear Latoya, thank you very much for choosing The Wen Wan Resort as your home-away -home in Sun Moon Lake. We are glad to know that you were pleased with our service and that you had enjoyed so many aspects of our hotel. Our staff is relatively young, but they are all very enthusiastic and never stop to learn how they can better serve our guests. Once again, thank you for your review. We sincerely hope to have an opportunity to welcome you back to our resort very soon. Yours truly, Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake
Very good”
hotel location is good as it is away from noisy main street. Lobby is fantastic but the room itself is normal.
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Good”
When I first checked in, there was no one by the door, then I walked to front desk, the person was busy on the phone and kept taking on the phone and kind of ignored me. When I asked to check out a little late around 12:00pm and was told there is no way for me to extend one hour because they were fully book without even try to help. I have been to so many 5 stars hotels around the world most of them are able to let me check out around 1:00 or 2:00pm some at 4:00pm. So overall I am disappointed about the hotel so would not come back or recommend to other people.
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Susan,We regret that your experience with one of our staff was not positive. Your feedback will be reviewed with our team so that we can provide only the best service to our guests. Thank you for sharing your valuable feedback and hope that you will reach out to us directly during your visit should you need any assistance. The Wen Wan Resort Sun moon lake
Absolutely waste of money”
Walked into the hotel at 5pm, without any staffs assisting me with my bags or showing me where to park my car. The entire lobby was absent of any staff to greet the guests. At the counter, was informed that I needed to “wait a while” before they finish cleaning up my room - which ended up took 50 minutes (check in time supposed to be 3pm) The entire hotel was so understaffed that they couldn’t finish cleaning the rooms on time, had to cut down hours of many facilities (ie swimming pool), and you needed to wait in line at the lobby to register hour complaint to the single staff working at the counter) Needless to say the room was a disappointment after I finally received my keys. Two tea cups only in a four-person room. Insufficient shower gels, and I found a bug on my bed. The entire experience was simply appalling. For those of you seeking a vaca near sun moon lake I’d suggest go straight next door to Lalu. DO NOT waste your time & money on this abomination.
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Not worth the money”
Overpriced for what you get. Needs updating & cleaning. You are paying for the view of the lake. Hotel staff was very inflexible & not helpful.
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Dear Wendy, thank you very much for taking the time to share your experience with us. We regret that the room cleanliness and staff training did not meet your approval. As guest satisfaction is extremely important to us, we are glad that you brought this to our attention so that we can take the necessary steps to improve. And we hope that you will notice our continuous improvement when you return. The beauty of Sun Moon Lake is worth taking more time to experience, and we very much look forward to welcoming you back to the resort someday soon. Yours truly, Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake
Top 1 grade for Resort Hotel”
Excellence for family resort vocation. Great facilities with excellence staff's service ! No. 1 choice for finding the resort at Sun Moon Lake !
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Nice comfortable Hotel”
Family trip with little baby, nice experience. Great view from Roof level priceless. Sun Moon Lake all including.
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Perfect experience on my life.. I will come back again.”
You can see sun-moon lake at the best position from this resort.
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親愛的日月行館貴賓CHOU CHENG KANG您好：感謝您選擇日月行館以及給予我們寶貴的評價，謝謝您將日月行館的舒適度分享給網友。期待您的再次光臨，讓我們繼續為您提供高品質的服務。敬祝 事事順心。日月行館 執行長 丁稼蓁
Excellent”
Building and room are wonderful, yet training of staff could be improved. We were given some mistaken information. Some lobby personnel was not able to offer us needed guide for sightseeing around. The hotel has excellent hardware, yet it's a pity their employees and protocols sometime do not show the professional quality equals to their facility.
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Excellent”
the hotel is located at the best location in Riyue tan with breath taking view. The hotel is decorated with good taste and staff is friendly. One area that needs improvement is the swimming pool area in 12F, we visited the pool on Apr 16, we found the dead frog and leafs floating in the hot pool, we mentioned to the staff, he ignored us and continued to play his cell phone. In my view, the swimming pool is one of selling point of the hotel, this area should be well maintained, at least the staff should clean it before opening to the public.
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Resort with great views”
The view from the room is just amazing. The room has a private small pool. The breakfast, however, is not so great. The location is within a walking distance from the town, but can be difficult walk for family with young children. There is a shuttle bus to the town that run every hour. In house dining is expensive.
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Room is comfortable and cozy. ”
Limited restaurant service to indivual guests just due to reception of some tenants groups is unacceptable and big mumus for such high rank resort hotel. Individual guests deserve same restaurants services as group guests do. The restaurnats service qualaity and level(more food option and local characteristic)could be improved to get equal to it's room level and reputation.
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Awesome staff”
This time, We took the shuttle offered by the hotel and it is convenient and sweet. Especially, we were impressed by the great services of the front desk and the staff there are all friendly. Mr. 林靖傑, even gave us the photograph of my mom and me as the farewell gift. Thanks a lot.
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親愛的日月行館YE FENG YAN貴賓您好，感謝您此次旅遊選擇入住日月行館，更感謝您撥冗填寫您的住宿經驗，能過獲得您的認同及讚美是我們最大的榮幸。提供友善及貼心的服務正是我們希望給每位旅人在日月行館的回憶。希望未來能有機會再次為您與您的家人創造更多溫馨美好的出遊回憶，在此誠摯地邀請您下次的蒞臨。敬祝 闔家安康 順心如意。 日月行館 執行長 丁稼蓁
nice pool with view”
great pool with view during the day light. getting a room on the 3F with Garden but the front building blocked part of view. the buffet lunch for new year eve is disappointing in terms of food choices. the breakfast is better with more character. the hotel is sitting on top of a small hill, the shutle services to the bus stop is not frequent.
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Exceptional”
We appreciated the upgrade to the Presidential Suite after the electronic shades in our room then another replacement room would not close.
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