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The Wen Wan Resort
The Wen Wan Resort
The Wen Wan Resort
The Wen Wan Resort
The Wen Wan Resort
The Wen Wan Resort
The Wen Wan Resort

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7.8

Very good

1,016 reviews

1,016 reviews

View7
Food & Dining1
24-hour front desk1
See map

8.8

Excellent

Location rating score

Excellent location
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Christian Church

100 m

Shing-Tan

170 m

Hanbi Trail

200 m

Meihe Garden

200 m

Meihe Park

220 m

Popular landmarks
Yuchi Wenwu Temple

670 m

Xiangshan Visitor Center

1.5 km

Formosan Aboriginal Culture Village

3.7 km

Chung Tai World Museum

17.1 km

Xitou Nature Education Area

23.9 km

Closest landmarks
Shuishe Pier

290 m

Shuishe Pier Plaza

310 m

Sheshui Pier

320 m

Shuishe Visitor Center

400 m

Sun Moon Village Shueiwatou Trail

540 m

The Wen Wan Resort

No.139, Zhongxing Rd, Sun Moon Lake, Nantou, Taiwan, 55548 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sun Moon Lake part of Nantou, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cingjing Veterans Farm. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Nantou

Front desk [24-hour]

Airport transfer

410 meters to public transportation

550 meters to Siang Shan Bikeway

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations."

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Nantou every 1 minutes on Agoda.com
Value for money6.8
Location rating8.8
Nearest airportTaichung Airport (RMQ)
Distance to airport53.6 km

Rooms available at The Wen Wan Resort

Excellent
Room comfort & quality

8.5

Low Floor Deluxe Twin Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 2 single beds
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Low Floor Deluxe Double Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 1 king bed
Enter dates to see prices
Luxury Double Room with Lake View - Higher Floors
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 1 king bed
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Executive Suite
...
  • Room size: 99 m²/1066 ft²
  • Lake view
  • 1 king bed
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Low Floor Family Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 2 queen beds
Enter dates to see prices
Luxury Twin Room with Lake View - Higher Floors
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Luxury Family Room with Side Lake View - Higher Floors
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 king beds
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Executive Double Room with lake view (middle floor)
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
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Junior Suite
...
  • Room size: 85 m²/915 ft²
  • Balcony/terrace
Enter dates to see prices
Luxury Twin Room with lake view(high floor))
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

Does The Wen Wan Resort have a hot tub?

A hot tub is one of the facilities available at The Wen Wan Resort.

What time is check-in and check-out at The Wen Wan Resort?

Check-in is from 04:30 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Wen Wan Resort?

A stay at The Wen Wan Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Wen Wan Resort has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Nantou with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Wen Wan Resort?

Wake up to a great buffet breakfast at The Wen Wan Resort. Adults can enjoy breakfast offered with an additional charge of 775 TWD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Wen Wan Resort?

The Wen Wan Resort features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at The Wen Wan Resort?

The Wen Wan Resort does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The Wen Wan Resort?

The closest train, metro, or bus station to The Wen Wan Resort is Shueishe Visitor Center Bus Station, 410 m away.

What restaurants are nearby The Wen Wan Resort?

The Wen Wan Resort’s neighborhood is Sun Moon Lake which includes popular restaurants such as The Lobby Bar, The Japanese Restaurant and The Lalu Hotel-The Oriental Brasseries.

What popular shopping places are close to The Wen Wan Resort?

The Wen Wan Resort is located in Sun Moon Lake area which features shopping places such as Ita Thao.

What are popular attractions near The Wen Wan Resort?

The Wen Wan Resort’s location in the Sun Moon Lake neighborhood makes it close to famous attractions including Yuchi Wenwu Temple, Xiangshan Visitor Center and Xuanzhuang Temple.

What popular natural sightseeing spots are close to The Wen Wan Resort?

The Wen Wan Resort’s nearby natural sights include Siang Shan Bikeway, Sun Moon Lake Bikeway and Hanbi Trail located in the same Sun Moon Lake area.

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Explore the neighborhood

What people love about The Wen Wan Resort

  • 10

    Exceptional

    "Good services ! Nice room facilities ! We definitely come back next vacation"

    YINGLUNG

    |

    February 12, 2021

  • 9.2

    Exceptional
    Staff 

    "Excellent location and excellent staff."

    Mei-Yin

    |

    February 2, 2020

  • 8

    Very good

    "I would visit this resort again."

    Latoya

    |

    January 11, 2019

Property ranking|Compared to 776 Nantou properties
See all rankings
Room comfort score
8.5/10
Location score
8.8/10
Room size
38 sqm.
Cleanliness score
8.2/10
Better than
93
%
of Nantou properties
Better than
88
%
of Nantou properties
Bigger than
88
%
of Nantou properties
Better than
72
%
of Nantou properties
Overall rating:

7.8

Very good
1,016 reviews
Cleanliness
8.2
Facilities
7.5
Location
8.8
Read all reviews >
More about The Wen Wan Resort

More about The Wen Wan Resort

The Wen Wan Resort

It's time for an adventure-filled holiday! Explore Nantou with a stay at The Wen Wan Resort.
The range of services provided by The Wen Wan Resort ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Nantou. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms at The Wen Wan Resort are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at The Wen Wan Resort include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. The Wen Wan Resort also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. The Wen Wan Resort caters to its guests varied dietary restrictions with cuisine types such as halal available.
Have fun at night with your travel companions right at the hotel's karaoke rooms and bar. Guests of The Wen Wan Resort can even have groceries delivered to their room for cooking, using the hotel's special service.
The Wen Wan Resort lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the hiking trails in the hotel. Have some relaxing fun with family and friends at the library. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

This hotel's food and dining score higher than 87% of accommodations in the city.
This hotel scores higher than 88% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 92% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.5

Most talked about facilities

Food & Dining

4 mentions

View

3 mentions

Breakfast

2 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • LAN Internet in room [free]
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Vegetarian
  • Vegan
Restaurants on site

Oriental Cuisine

  • Cuisine: Chinese, British

Kitchen 139

  • No additional information available
Location
No.139, Zhongxing Rd, Sun Moon Lake, Nantou, Taiwan, 55548
Excellent
Location

8.8

Airports

  • Taichung Airport (RMQ)
    53.6 km 1.2 hour drive
  • Chiayi Airport (CYI)
    68.7 km

Public transportation

  • Shueishe Visitor Center Bus Station
    410 m
  • Shuiwatou Trail bus station
    3.2 km

Hospital or clinic

  • Puli Christian Hospital
    12.5 km

Convenience store

  • 7 Eleven
    360 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Yuchi Wenwu Temple
    670 m
  • Xiangshan Visitor Center
    1.5 km
  • Formosan Aboriginal Culture Village
    3.7 km
  • Chung Tai World Museum
    17.1 km
  • Xitou Nature Education Area
    23.9 km
  • Xitou Monster Village
    24.0 km
  • Hehuan Mountain (Hehuanshan)
    28.5 km
  • Small Swiss Garden
    32.2 km
  • Cingjing Veterans Farm
    33.7 km
  • Ali Mountain (Alishan)
    40.1 km

Nearby landmarks

  • Christian Church
    100 m
  • Shing-Tan
    170 m
  • Hanbi Trail
    200 m
  • Meihe Garden
    200 m
  • Meihe Park
    220 m
  • Shuishe Pier
    290 m
  • Shuishe Pier Plaza
    310 m
  • Sheshui Pier
    320 m
  • Sun Moon Lake Butterfly Garden
    370 m
  • Sun Moon Lake
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Children staying for free will be charged a children's rate for breakfast.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:30
  • Check-out until11:00

Getting around

  • Airport transfer fee5500 TWD

Extras

  • Breakfast charge (unless included in room price)775 TWD

The property

  • Number of restaurants2
  • Number of rooms 92
  • Room voltage110
  • Year property opened2011
Property announcements

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Reviews of The Wen Wan Resort from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness8.2
Facilities7.5
Location8.8
Room comfort and quality8.5
Service7.8
Value for money6.8
High score for Nantou
Rating
9+ Exceptional (120)
8-9 Excellent (59)
7-8 Very Good (89)
6-7 Good (46)
<6 Below Expectation (105)
Time of the year
Mar - May (54)
Jun - Aug (116)
Sep - Nov (94)
Dec - Feb (155)
All guests (1,016)
All room types
All languages

Show reviews that mention 

Showing 419 verified guest comments
12345
10.0
Exceptional
YINGLUNG from Taiwan
Family with young children
Low Floor Deluxe Twin Room
Stayed 3 nights in February 2021

Wonderful journey ”

Good services ! Nice room facilities ! We definitely come back next vacation

Reviewed February 12, 2021

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YINGLUNG, we are thrilled you enjoyed your time with us and appreciated the comfort, and warm welcoming service we love to provide. Thank you and we look forward to greeting you again at Sun moon lake The Wen Wan Resort. The Wen Wan Resort Sun moon lake

Responded March 17, 2021
The Wen Wan Resort
8.8
Excellent
Yang from Taiwan
Family with young children
Low Floor Deluxe Double Room
Stayed 1 night in February 2020

Please taking good care of the hotel”

The hotel basically the top 3 in SunMoonLake area, however, I do suggest and hope the management should really focus on how to maintain and taking good care of the hotel. The room feel a bit old not just because of the design, material, also need enough people to keep it clean, new, fresh. It's my first time stay in the Wen Wan Resort, but I did stay in other resort in the same area few times. I have nothing to complain about the service, location, view, room size etc.. ALL Perfect! If the quality of the room itself can be improved, definitely recommend give Wen Wan a try.

Reviewed February 11, 2020

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9.2
Exceptional
Mei-Yin from Taiwan
Couple
Low Floor Deluxe Double Room
Stayed 1 night in January 2020

Exceptional”

Excellent location and excellent staff.

Reviewed February 02, 2020

See room deals

謝謝您對日月行館的支持,期待您再次蒞臨!

Responded March 05, 2020
The Wen Wan Resort
8.4
Excellent
Ting from Australia
Group
Low Floor Family Room
Stayed 1 night in December 2018

ok. good hotel but soso service ”

need to improve service. breakfast is really average, was expecting something more.

Reviewed February 12, 2019

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8.0
Excellent
Chia from Taiwan
Group
Low Floor Deluxe Double Room
Stayed 2 nights in August 2020

Fascinating and luxurious ”

I would say if you are looking forward to have a very cozy and decent vacay mode in sun moon lake doing nothing, this place is an A++++ for you . The individual spa with killer view is once of a life time experience you could ever have .

Reviewed August 09, 2020

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8.0
Excellent
Latoya from Taiwan
Family with young children
Low Floor Family Room
Stayed 2 nights in December 2018

Holiday Trip to Sun Moon Lake”

The rooms were fantastic and the staff was extremely cordial and helpful. I would visit this resort again. The views from the rooms were stunning.

Reviewed January 11, 2019

See room deals

Dear Latoya, thank you very much for choosing The Wen Wan Resort as your home-away -home in Sun Moon Lake. We are glad to know that you were pleased with our service and that you had enjoyed so many aspects of our hotel. Our staff is relatively young, but they are all very enthusiastic and never stop to learn how they can better serve our guests. Once again, thank you for your review. We sincerely hope to have an opportunity to welcome you back to our resort very soon. Yours truly, Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake

Responded January 12, 2019
The Wen Wan Resort
7.6
Very good
chuan-pi
Family with teens
Low Floor Deluxe Twin Room
Stayed 1 night in April 2019

Very good”

hotel location is good as it is away from noisy main street. Lobby is fantastic but the room itself is normal.

Reviewed April 08, 2019

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6.4
Good
Susan from Taiwan
Group
Low Floor Family Room
Stayed 1 night in December 2020

Good”

When I first checked in, there was no one by the door, then I walked to front desk, the person was busy on the phone and kept taking on the phone and kind of ignored me. When I asked to check out a little late around 12:00pm and was told there is no way for me to extend one hour because they were fully book without even try to help. I have been to so many 5 stars hotels around the world most of them are able to let me check out around 1:00 or 2:00pm some at 4:00pm. So overall I am disappointed about the hotel so would not come back or recommend to other people.

Reviewed December 06, 2020

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Susan,We regret that your experience with one of our staff was not positive. Your feedback will be reviewed with our team so that we can provide only the best service to our guests. Thank you for sharing your valuable feedback and hope that you will reach out to us directly during your visit should you need any assistance. The Wen Wan Resort Sun moon lake

Responded March 17, 2021
The Wen Wan Resort
2.8
Ruey-Ting from Taiwan
Family with teens
Low Floor Deluxe Double Room
Stayed 1 night in July 2020

Absolutely waste of money”

Walked into the hotel at 5pm, without any staffs assisting me with my bags or showing me where to park my car. The entire lobby was absent of any staff to greet the guests. At the counter, was informed that I needed to “wait a while” before they finish cleaning up my room - which ended up took 50 minutes (check in time supposed to be 3pm) The entire hotel was so understaffed that they couldn’t finish cleaning the rooms on time, had to cut down hours of many facilities (ie swimming pool), and you needed to wait in line at the lobby to register hour complaint to the single staff working at the counter) Needless to say the room was a disappointment after I finally received my keys. Two tea cups only in a four-person room. Insufficient shower gels, and I found a bug on my bed. The entire experience was simply appalling. For those of you seeking a vaca near sun moon lake I’d suggest go straight next door to Lalu. DO NOT waste your time & money on this abomination.

Reviewed July 22, 2020

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3.2
Wendy from Taiwan
Couple
Low Floor Deluxe Double Room
Stayed 1 night in January 2019

Not worth the money”

Overpriced for what you get. Needs updating & cleaning. You are paying for the view of the lake. Hotel staff was very inflexible & not helpful.

Reviewed January 15, 2019

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Dear Wendy, thank you very much for taking the time to share your experience with us. We regret that the room cleanliness and staff training did not meet your approval. As guest satisfaction is extremely important to us, we are glad that you brought this to our attention so that we can take the necessary steps to improve. And we hope that you will notice our continuous improvement when you return. The beauty of Sun Moon Lake is worth taking more time to experience, and we very much look forward to welcoming you back to the resort someday soon. Yours truly, Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake

Responded January 15, 2019
The Wen Wan Resort
9.2
Exceptional
SEOW from Singapore
Family with teens
Low Floor Deluxe Double Room
Stayed 2 nights in June 2016

Top 1 grade for Resort Hotel”

Excellence for family resort vocation. Great facilities with excellence staff's service ! No. 1 choice for finding the resort at Sun Moon Lake !

Reviewed June 22, 2016

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10.0
Exceptional
MinTseng from Taiwan
Family with young children
Low Floor Deluxe Double Room
Stayed 1 night in November 2014

Nice comfortable Hotel”

Nice hostability , nice view, Hot spring in every room

Family trip with little baby, nice experience. Great view from Roof level priceless. Sun Moon Lake all including.

Reviewed November 22, 2014

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9.6
Exceptional
Cheng from Taiwan
Family with teens
Stayed 1 night in December 2018

Perfect experience on my life.. I will come back again.”

You can see sun-moon lake at the best position from this resort.

Reviewed December 04, 2018

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親愛的日月行館貴賓CHOU CHENG KANG您好:感謝您選擇日月行館以及給予我們寶貴的評價,謝謝您將日月行館的舒適度分享給網友。期待您的再次光臨,讓我們繼續為您提供高品質的服務。敬祝 事事順心。日月行館 執行長 丁稼蓁

Responded December 06, 2018
The Wen Wan Resort
8.8
Excellent
Pauline from United States
Family with teens
Low Floor Family Room
Stayed 2 nights in June 2018

Excellent”

Building and room are wonderful, yet training of staff could be improved. We were given some mistaken information. Some lobby personnel was not able to offer us needed guide for sightseeing around. The hotel has excellent hardware, yet it's a pity their employees and protocols sometime do not show the professional quality equals to their facility.

Reviewed June 15, 2018

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8.4
Excellent
shuxia from Canada
Couple
Low Floor Deluxe Twin Room
Stayed 1 night in April 2018

Excellent”

the hotel is located at the best location in Riyue tan with breath taking view. The hotel is decorated with good taste and staff is friendly. One area that needs improvement is the swimming pool area in 12F, we visited the pool on Apr 16, we found the dead frog and leafs floating in the hot pool, we mentioned to the staff, he ignored us and continued to play his cell phone. In my view, the swimming pool is one of selling point of the hotel, this area should be well maintained, at least the staff should clean it before opening to the public.

Reviewed April 23, 2018

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9.2
Exceptional
Andrew from Indonesia
Family with young children
Low Floor Family Room
Stayed 2 nights in December 2016

Resort with great views”

The view from the room is just amazing. The room has a private small pool. The breakfast, however, is not so great. The location is within a walking distance from the town, but can be difficult walk for family with young children. There is a shuttle bus to the town that run every hour. In house dining is expensive.

Reviewed January 05, 2017

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7.3
Very good
YuFen from Taiwan
Solo traveler
Low Floor Deluxe Twin Room
Stayed 1 night in October 2014

Room is comfortable and cozy. ”

Best view of the room and comfortable room facility

Limited restaurant service to indivual guests just due to reception of some tenants groups is unacceptable and big mumus for such high rank resort hotel. Individual guests deserve same restaurants services as group guests do. The restaurnats service qualaity and level(more food option and local characteristic)could be improved to get equal to it's room level and reputation.

Reviewed October 07, 2014

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8.4
Excellent
JIAN from Taiwan
Group
Low Floor Deluxe Double Room
Stayed 2 nights in October 2018

Awesome staff”

This time, We took the shuttle offered by the hotel and it is convenient and sweet. Especially, we were impressed by the great services of the front desk and the staff there are all friendly. Mr. 林靖傑, even gave us the photograph of my mom and me as the farewell gift. Thanks a lot.

Reviewed October 25, 2018

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親愛的日月行館YE FENG YAN貴賓您好,感謝您此次旅遊選擇入住日月行館,更感謝您撥冗填寫您的住宿經驗,能過獲得您的認同及讚美是我們最大的榮幸。提供友善及貼心的服務正是我們希望給每位旅人在日月行館的回憶。希望未來能有機會再次為您與您的家人創造更多溫馨美好的出遊回憶,在此誠摯地邀請您下次的蒞臨。敬祝 闔家安康 順心如意。 日月行館 執行長 丁稼蓁

Responded November 25, 2018
The Wen Wan Resort
7.7
Very good
Jie from United States
Group
Low Floor Deluxe Double Room
Stayed 1 night in December 2012

nice pool with view”

View and Pool

great pool with view during the day light. getting a room on the 3F with Garden but the front building blocked part of view. the buffet lunch for new year eve is disappointing in terms of food choices. the breakfast is better with more character. the hotel is sitting on top of a small hill, the shutle services to the bus stop is not frequent.

Reviewed January 11, 2013

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10.0
Exceptional
Michael from United States
Family with young children
Low Floor Deluxe Double Room
Stayed 1 night in September 2017

Exceptional”

We appreciated the upgrade to the Presidential Suite after the electronic shades in our room then another replacement room would not close.

Reviewed September 14, 2017

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