The Wen Wan Resort
The Wen Wan Resort
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8.0
Very good

"Relax, nice service, great place to stay"

YU Y.

|

February 5, 2017

Low Floor Deluxe Double Room The Wen Wan Resort
Low Floor Deluxe Double Room
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Lobby The Wen Wan Resort
Lobby
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Lobby The Wen Wan Resort
Lobby
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Interior view The Wen Wan Resort
Interior view
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See map The Wen Wan Resort
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Excellent
Location
8.7
See all 6 photos The Wen Wan Resort
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Very good
From 691 reviewsSee what guests said
7.8
/
10
Excellent room comfort and quality
8.5
Value for money6.9
Location rating8.7
Nearest airportTaichung Airport (RMQ)
Distance to airport53.6 km

Agoda Preferred Property

2017

Gold Circle Award Winner

  • 410 meters to public transportation

  • Airport transfer

  • Located in heart of Nantou

  • Free Wi-Fi in all rooms!

Select your room
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 10 hours ago
Low Floor Family Room
Low Floor Family Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 2 double beds
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Low Floor Deluxe Double Room
Low Floor Deluxe Double Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 1 king bed
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Executive Suites
Executive Suites
...
  • Room size: 99 m²/1066 ft²
  • Lagoon view
  • 2 single beds and 1 queen b...
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Middle Floor Executive Double Room
Middle Floor Executive Double Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 1 double bed
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High Floor Luxury Double Room
High Floor Luxury Double Room
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 1 double bed
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High Floor Luxury Family Room
High Floor Luxury Family Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 2 double beds
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Low Floor Deluxe Twin Room
Low Floor Deluxe Twin Room
...
  • Room size: 50 m²/538 ft²
  • Partial lake view
  • 2 single beds
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Middle Floor Executive Twin Room
Middle Floor Executive Twin Room
...
  • Room size: 50 m²/538 ft²
  • Lake view
  • 2 single beds
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High Floor Luxury Twin Room
High Floor Luxury Twin Room
...
  • Room size: 50 m²/538 ft²
  • Lagoon view
  • 2 single beds
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Junior Suite
Junior Suite
...
  • Room size: 78 m²/840 ft²
  • Lake view
  • 1 super king bed
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More about The Wen Wan Resort

More about The Wen Wan Resort

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.2
Exceptional

"The view from the room is just amazing."

Andrew

|

January 5, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (691)Booking.com Reviews (250)
7.8
/
10
Cleanliness8.2
Facilities7.5
Location8.7
Room comfort and quality8.5
Service7.8
Value for money6.9
Provided by verified guests of Agoda
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All guests (691)
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Showing 351 verified guest comments
12345
8.4
Excellent
JIAN from Taiwan
Group
Low Floor Deluxe Double Room
Stayed 2 nights in October 2018
Awesome staff”
This time, We took the shuttle offered by the hotel and it is convenient and sweet. Especially, we were impressed by the great services of the front desk and the staff there are all friendly. Mr. 林靖傑, even gave us the photograph of my mom and me as the farewell gift. Thanks a lot.
Reviewed October 25, 2018
親愛的日月行館YE FENG YAN貴賓您好,感謝您此次旅遊選擇入住日月行館,更感謝您撥冗填寫您的住宿經驗,能過獲得您的認同及讚美是我們最大的榮幸。提供友善及貼心的服務正是我們希望給每位旅人在日月行館的回憶。希望未來能有機會再次為您與您的家人創造更多溫馨美好的出遊回憶,在此誠摯地邀請您下次的蒞臨。敬祝 闔家安康 順心如意。 日月行館 執行長 丁稼蓁
Responded November 25, 2018
The Wen Wan Resort
3.2
Wendy from Taiwan
Couple
Low Floor Deluxe Double Room
Stayed 1 night in January 2019
Not worth the money”
Overpriced for what you get. Needs updating & cleaning. You are paying for the view of the lake. Hotel staff was very inflexible & not helpful.
Reviewed January 15, 2019
Dear Wendy, thank you very much for taking the time to share your experience with us. We regret that the room cleanliness and staff training did not meet your approval. As guest satisfaction is extremely important to us, we are glad that you brought this to our attention so that we can take the necessary steps to improve. And we hope that you will notice our continuous improvement when you return. The beauty of Sun Moon Lake is worth taking more time to experience, and we very much look forward to welcoming you back to the resort someday soon. Yours truly, Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake
Responded January 15, 2019
The Wen Wan Resort
8.0
Excellent
Latoya from Taiwan
Family with young children
Low Floor Family Room
Stayed 2 nights in December 2018
Holiday Trip to Sun Moon Lake”
The rooms were fantastic and the staff was extremely cordial and helpful. I would visit this resort again. The views from the rooms were stunning.
Reviewed January 11, 2019
Dear Latoya, thank you very much for choosing The Wen Wan Resort as your home-away -home in Sun Moon Lake. We are glad to know that you were pleased with our service and that you had enjoyed so many aspects of our hotel. Our staff is relatively young, but they are all very enthusiastic and never stop to learn how they can better serve our guests. Once again, thank you for your review. We sincerely hope to have an opportunity to welcome you back to our resort very soon. Yours truly, Erin Ding CEO, The Wen Wan Resort, Sun Moon Lake
Responded January 12, 2019
The Wen Wan Resort
8.8
Excellent
Pauline from United States
Family with teens
Low Floor Family Room
Stayed 2 nights in June 2018
Excellent”
Building and room are wonderful, yet training of staff could be improved. We were given some mistaken information. Some lobby personnel was not able to offer us needed guide for sightseeing around. The hotel has excellent hardware, yet it's a pity their employees and protocols sometime do not show the professional quality equals to their facility.
Reviewed June 15, 2018
8.4
Excellent
shuxia from Canada
Couple
Low Floor Deluxe Twin Room
Stayed 1 night in April 2018
Excellent”
the hotel is located at the best location in Riyue tan with breath taking view. The hotel is decorated with good taste and staff is friendly. One area that needs improvement is the swimming pool area in 12F, we visited the pool on Apr 16, we found the dead frog and leafs floating in the hot pool, we mentioned to the staff, he ignored us and continued to play his cell phone. In my view, the swimming pool is one of selling point of the hotel, this area should be well maintained, at least the staff should clean it before opening to the public.
Reviewed April 23, 2018
5.2
CHE-PING from Taiwan
Family with young children
Low Floor Deluxe Double Room
Stayed 1 night in December 2018
Expensive ”
The service is not worth to pay this price
Reviewed December 26, 2018
敬愛的日月行館貴賓CHE PING您好:感謝您選擇日月行館以及給予我們寶貴的評價,很遺憾此次住宿未達到您的標準,如住宿期間有任何需要服務之處,都可以馬上將問題反映給客房服務人員,希望您可以再給我們一次為您服務的機會,日月行館隨時準備好服務每位貴賓的需求,希望所有喜歡日月行館的貴賓都可以舒適的享受在此渡過的美好假期,誠心期待您的再次造訪,敬祝 順心 日月行館 執行長 丁稼蓁
Responded December 27, 2018
The Wen Wan Resort
4.4
chingwen from Taiwan
Couple
Middle Floor Executive Double Room
Stayed 2 nights in October 2018
the worst investment in a so-called luxurious hotel ”
the price that the hotel is asking and the quality it provided is ridiculously not on the same level. The hotel is situated by the lake, incredible view; however, the hotel is betting on the guests to invest all in the hotel's geography advantage and offer the guests poor breakfast menu, worst cocktail you can ever have and over pompous interior however lack of looking into caring for details: stained sofa, on-and-off warm shower, loose tiles, annoying led light that basically keep you awake at night.
Reviewed October 17, 2018
敬愛的日月行館陳貴賓您好,非常感謝您撥空將您的住宿經驗分享給我們,關於您提到客房、設施及早餐餐點等問題沒有很完善,在此向您致上我們的歉意。我們日後會注意房間安排房及增加設施介紹的完整度,以便讓顧客有舒適的享受。餐飲部份會規畫更為優質的早餐菜單來增加早餐的種類多樣化。讓顧客可以享受到物超所值的住宿及餐飲體驗。也誠摯地邀請您再次入住日月行館,我們會將完美的貼心服務與改變成果呈現給您。敬祝 順心。日月行館 執行長 丁稼蓁
Responded November 25, 2018
The Wen Wan Resort
9.6
Exceptional
Cheng from Taiwan
Family with teens
High Floor Luxury Double Room
Stayed 1 night in December 2018
Perfect experience on my life.. I will come back again.”
You can see sun-moon lake at the best position from this resort.
Reviewed December 04, 2018
親愛的日月行館貴賓CHOU CHENG KANG您好:感謝您選擇日月行館以及給予我們寶貴的評價,謝謝您將日月行館的舒適度分享給網友。期待您的再次光臨,讓我們繼續為您提供高品質的服務。敬祝 事事順心。日月行館 執行長 丁稼蓁
Responded December 06, 2018
The Wen Wan Resort
9.2
Exceptional
Andrew from Indonesia
Family with young children
Low Floor Family Room
Stayed 2 nights in December 2016
Resort with great views”
The view from the room is just amazing. The room has a private small pool. The breakfast, however, is not so great. The location is within a walking distance from the town, but can be difficult walk for family with young children. There is a shuttle bus to the town that run every hour. In house dining is expensive.
Reviewed January 05, 2017
5.0
NOBUO from Japan
Couple
Low Floor Deluxe Twin Room
Stayed 2 nights in May 2014
average service with very poor for restaurant ”
close to nature, quietness, view
The restaurant on 11F requests guests to eat fast and leave simply because cooks and waiters want to go home early. Almost same menu everyday ,no fresh taste. We were kicked out by 20:00. Staffs said their room provides hot spring, but doesn't smell that way. Generally speaking this hotel is one of the worst. I wouldn't recommend to anyone.
Reviewed May 23, 2014
9.6
Exceptional
Li from Taiwan
Family with young children
Low Floor Deluxe Twin Room
Stayed 1 night in February 2017
Exceptional”
Expensive but location location location , suggest higher floor view, Not suggest 2F ~ 5 F
Reviewed April 21, 2017
10.0
Exceptional
Tianyuan from China
Solo traveler
Low Floor Deluxe Twin Room
Stayed 1 night in November 2016
perfect”
perfect stay
Reviewed November 16, 2016
8.0
Excellent
selfy from Indonesia
Family with young children
Low Floor Deluxe Twin Room
Stayed 2 nights in December 2015
good”
dinner is good, buy halfboard its worth it.
Reviewed April 27, 2016
8.0
Excellent
selfy from Indonesia
Family with young children
Low Floor Family Room
Stayed 2 nights in December 2015
good”
dinner is good, buy halfboard its worth it.
Reviewed April 27, 2016
9.2
Exceptional
Yu from Taiwan
Couple
Low Floor Deluxe Double Room
Stayed 1 night in March 2016
Good”
Good
Reviewed April 01, 2016
10.0
Exceptional
MinTseng from Taiwan
Family with young children
Low Floor Deluxe Double Room
Stayed 1 night in November 2014
Nice comfortable Hotel”
Nice hostability , nice view, Hot spring in every room
Family trip with little baby, nice experience. Great view from Roof level priceless. Sun Moon Lake all including.
Reviewed November 22, 2014
6.0
YENTAI from United States
Family with young children
Low Floor Deluxe Twin Room
Stayed 1 night in July 2018
Poor Service and Communication”
Employee there much like to tell customer what to do than help customer with what they want to do. Closure of the pool without advanced notice is not acceptable.
Reviewed July 28, 2018
9.2
Exceptional
Ke from China
Family with teens
Low Floor Deluxe Double Room
Stayed 1 night in January 2018
Exceptional”
More recreational facilities like sports is helpful.
Reviewed January 26, 2018
4.4
Ing from Taiwan
Couple
Low Floor Deluxe Double Room
Stayed 1 night in December 2017
Acceptable”
Room and curtesy fruits, Hot Spring were wonderful, the view from room is awesome, but the rest of pubic area fail terribly, such as crack can be seen from the wall of Jacuzzi i, no drinking water in Gym, garbage was easily seen in Skywalk area, also the receptionist is poorly trained or absent minded, cuz, was asked to present ID while check in, but receptionist fail to recognize it's guest's BD
Reviewed December 30, 2017
6.4
Good
HUAN from Taiwan
Couple
Low Floor Deluxe Double Room
Stayed 1 night in May 2017
Lots to be improved for that cost”
Staff are friendly and the view is wonderful, but that is about it. The bed is comfy but many hardware malfunction (curtain/blinds, fridge, inner door, radio, none of them function properly) The quality of the meals are far away from the 5 stars hotel standard. TBH, I was disappointed.
Reviewed June 01, 2017
12345
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The Wen Wan Resort
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  • Excellent location
  • Sun Moon Lake
  • Shueishe Visitor Center Bus Station is within 0.41 km