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The West Ham United Hotel
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7.6 Very good location
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7.6Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

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Room choices
Double Room
...
  • 17.5 m²
  • Non-smoking
  • 1 queen bed
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Twin Room
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  • 17.5 m²
  • Non-smoking
  • 2 single beds
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Family Room
...
  • 34 m²
  • Non-smoking
  • 2 double beds
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Nearest essentials

Airports
  • 3.1 kilometers to
  • London City Airport (LCY)
  • 42 kilometers to
  • London Stansted Airport (STN)
Public transportation
  • 450 meters to
  • Upton Park Tube Station
  • 1.2 kilometers to
  • East Ham Tube Station
Hospital or clinic
  • 2.2 kilometers to
  • Tollgate Medical Centre
Pharmacy
  • 950 meters to
  • Britannia Pharmacy
Convenience store
  • 1.1 kilometers to
  • WHSmith
Cash withdrawal
  • 150 meters to
  • ATM

More about The West Ham United Hotel

An overview

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Some helpful facts

The property

Number of rooms 58

Verified guest reviews

Agoda Reviews (76)
Booking.com Reviews (606)

5.3

Filter by guest type:
  • Cleanliness 7.9
  • Facilities 9.0
  • Location 7.6
  • Room comfort and quality 7.5
  • Service 8.0
  • Value for money 8.4
  • Cleanliness 8.2
  • Location 8.1
  • Room comfort and quality 7.5
  • Service 8.0
  • Value for money 8.7
  • Cleanliness 8.1
  • Facilities 9.0
  • Location 7.8
  • Room comfort and quality 7.7
  • Service 8.1
  • Value for money 8.5
  • Cleanliness 6.9
  • Location 6.7
  • Room comfort and quality 7.3
  • Service 7.5
  • Value for money 7.8
Very good
  • Cleanliness 8.7
  • Location 8.7
  • Room comfort and quality 7.3
  • Service 8.0
  • Value for money 9.3
Very good
  • Cleanliness 7.3
  • Location 6.7
  • Room comfort and quality 8.0
  • Service 7.7
  • Value for money 8.0
Very good
  • Cleanliness 7.6
  • Location 6.8
  • Room comfort and quality 6.8
  • Service 9.2
  • Value for money 7.2
Provided by verified guests of Agoda
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Room type
  • Double Room
  • Family Room
  • Twin Room

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9.6
Mick from United Kingdom
Couple
Double Room
Stayed 1 night in May 2016
3 star hotel I saw loads of stars ”
What a truly great stay woke up in the morning to a great view of the pitch at night in the bar with ex players you don't just have to be a big football fan to be in ore of this great place
Reviewed May 28, 2016
1 traveler found this review helpful. Did you? |
8.0
Robyn from United Kingdom
Couple
Double Room
Stayed 1 night in May 2016
My stay at The West Ham Hotel”
I decided for my boyfriend's birthday, I would like to treat him to a stay and a game at West Ham. The views were amazing from our room and the room was beautiful and absolutely massive!!! I found some members of staff a little rude throughout the stay, however, there was a lovely lady on the front desk (on Friday 6th May 2016 around 8pm) who was extremely friendly, helpful and concerning (when I asked to borrow an iron, she offered to bring it to my room as I looked as though I was struggling, this to me was excellent customer service and I am gutted I did not manage to catch her name as I would love to let West Ham know she is a credit to the club/hotel. I was extremely disappointed to be told on arrival we had to check out of our room at 8am the next morning - I was never made aware of this before hand. I also queried whether we could sit inside the hotel until a little bit before the game and was told we had to remove ourselves from the building, so we wandered the streets from 8am until 3pm and THEN we were told we were unable to collect our bags until 8pm that night, which was hugely disappointing as this meant we had to hang around for even longer. Thankfully, at around 6:45pm I decided to try my luck and ask a man on the door if we could grab our bags, the kind man let us in and we had lots of help inside in order to get our bags and begin our journey home. I would have been grateful to know this was going to be the case before I booked, I understand there was a match the next day but I was hoping we could have a little bit more of a lay in than a 6:45am one!!! But overall, thrilled and the birthday surprise went down a treat!!!
Reviewed May 13, 2016
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7.7
Donna from United Kingdom
Couple
Double Room
Stayed 2 nights in November 2015
very good”
clean staff are very helpful and excellent view of the ground
Excellent
Reviewed November 10, 2015
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9.3
Paul from United Kingdom
Business traveler
Twin Room
Stayed 2 nights in October 2015
Great Location and Friendly Staff”
Location, good value meals, comfortable rooms
I have been staying at this hotel for the past 6 years, same dates every year, and have never been disappointed. Good value, great buffet breakfast and perfect location for Excel.
Reviewed October 09, 2015
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7.0
Joe from Ireland
Couple
Double Room
Stayed 2 nights in August 2015
Weekend in The West Ham Hotel ”
The view from the room , The Breakfast & The Location
We enjoyed our stayed & were in London for a family wedding . The views from the room were excellent overlooking upton park . The air conditioning didn't work properly and the room was very hot . The Staff were nice & friendly , but not enough staff on duty . People waiting to be served in the bar for long periods . The breakfast was lovely & the location for the hotel was good for where the wedding was . We also got to meet a few west ham players & coaching staff , who were meeting there for a game on Sunday . Great place for a football fan !!
Reviewed August 10, 2015
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6.7
Chen from Singapore
Group
Family Room
Stayed 2 nights in July 2015
Friendly staff, near to station, food nearby”
Friendly staff, near to station, food nearby
Reviewed July 27, 2015
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6.7
Syed from Singapore
Business traveler
Double Room
Stayed 1 night in May 2015
For solo travelers”
Affordable, cheap food around the hotel, near the metro
It was great. Not much hassle.
Reviewed June 20, 2015
Did you find this review helpful? |
9.7
Laura from United Kingdom
Couple
Double Room
Stayed 1 night in April 2015
birthday stay ”
the view of the ground, the restaurant, the history
It was great did not expect such an amazing view from our hotel room , the restaurant staff were very friendly and food was lovely. Only bad thing was the receptionist when we arrived was quite rude and didn't seem like she wanted to be there. Seemed more interested in her appearance and flirting with the men than helping.
Reviewed April 04, 2015
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6.0
Mark from United Kingdom
Solo traveler
Twin Room
Stayed 1 night in August 2014
Quite Dissapointed :(”
the stadium, the stadium. the stadium.
Because there was team training we were not allowed to actually see the stadium. Snuck in there for a few photos but wasn't easy and the lady on reception was quite unsympathetic when telling us we couldnt go see it. Why would I book a room here and NOT want to see the ground!? Breakfast was average at best and location was not the safest feeling at night.
Reviewed April 04, 2015
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8.7
Arif from United Kingdom
Solo traveler
Double Room
Stayed 1 night in March 2015
Value for money ”
Location is ideal for Excel Centre. London undergr station is few minutes away.
It was good,reception staff were very friendly and helpful. Hotel was clean and parking is free with cctv,that is big plus especially in London. You can park your car and use the London underground or bus.
Reviewed March 26, 2015
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