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About this property

Description

The West Ham United Hotel, located in Greater London East, London, is a popular choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: Geffrye Museum, Museum of Fulham Palace, Old Operating Theatre.

The West Ham United Hotel offers impeccable service and all the essential amenities to invigorate travelers. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park can be enjoyed at the hotel.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at The West Ham United Hotel.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)

Services and conveniences

  • Luggage storage
  • Shop(s)
  • Smoking area

For the kids

  • Family room

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Portuguese
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Policies

When booking for 7 or more rooms, different policies and additional supplements may apply.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-16 year(s) Must use an extra bed
  • Guests over 16 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 58
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Verified traveler reviews

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Very good



based on 76 reviews
  • Cleanliness 7.9
  • Facilities 9.0
  • Location 7.6
  • Room Comfort/Standard 7.5
  • Service 8.0
  • Value for money 8.4
  • Food/Dining 7.0
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Mick from United Kingdom
Couples
Double Room
Stayed one night in May 2016
3 star hotel I saw loads of stars
What a truly great stay woke up in the morning to a great view of the pitch at night in the bar with ex players you don't just have to be a big football fan to be in ore of this great place
Reviewed May 28, 2016
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Robyn from United Kingdom
Couples
Double Room
Stayed one night in May 2016
My stay at The West Ham Hotel
I decided for my boyfriend's birthday, I would like to treat him to a stay and a game at West Ham. The views were amazing from our room and the room was beautiful and absolutely massive!!! I found some members of staff a little rude throughout the stay, however, there was a lovely lady on the front desk (on Friday 6th May 2016 around 8pm) who was extremely friendly, helpful and concerning (when I asked to borrow an iron, she offered to bring it to my room as I looked as though I was struggling, this to me was excellent customer service and I am gutted I did not manage to catch her name as I would love to let West Ham know she is a credit to the club/hotel. I was extremely disappointed to be told on arrival we had to check out of our room at 8am the next morning - I was never made aware of this before hand. I also queried whether we could sit inside the hotel until a little bit before the game and was told we had to remove ourselves from the building, so we wandered the streets from 8am until 3pm and THEN we were told we were unable to collect our bags until 8pm that night, which was hugely disappointing as this meant we had to hang around for even longer. Thankfully, at around 6:45pm I decided to try my luck and ask a man on the door if we could grab our bags, the kind man let us in and we had lots of help inside in order to get our bags and begin our journey home. I would have been grateful to know this was going to be the case before I booked, I understand there was a match the next day but I was hoping we could have a little bit more of a lay in than a 6:45am one!!! But overall, thrilled and the birthday surprise went down a treat!!!
Reviewed May 13, 2016
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Donna from United Kingdom
Couples
Double Room
Stayed 2 nights in November 2015
very good
clean staff are very helpful and excellent view of the ground
Excellent
Reviewed November 10, 2015
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Paul from United Kingdom
Business travelers
Twin Room
Stayed 2 nights in October 2015
Great Location and Friendly Staff
Location, good value meals, comfortable rooms
I have been staying at this hotel for the past 6 years, same dates every year, and have never been disappointed. Good value, great buffet breakfast and perfect location for Excel.
Reviewed October 09, 2015
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Joe from Ireland
Couples
Double Room
Stayed 2 nights in August 2015
Weekend in The West Ham Hotel
The view from the room , The Breakfast & The Location
We enjoyed our stayed & were in London for a family wedding . The views from the room were excellent overlooking upton park . The air conditioning didn't work properly and the room was very hot . The Staff were nice & friendly , but not enough staff on duty . People waiting to be served in the bar for long periods . The breakfast was lovely & the location for the hotel was good for where the wedding was . We also got to meet a few west ham players & coaching staff , who were meeting there for a game on Sunday . Great place for a football fan !!
Reviewed August 10, 2015
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Chen from Singapore
Groups
Family Room
Stayed 2 nights in July 2015
Friendly staff, near to station, food nearby
Friendly staff, near to station, food nearby
Reviewed July 27, 2015
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Syed from Singapore
Business travelers
Double Room
Stayed one night in May 2015
For solo travelers
Affordable, cheap food around the hotel, near the metro
It was great. Not much hassle.
Reviewed June 20, 2015
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Laura from United Kingdom
Couples
Double Room
Stayed one night in April 2015
birthday stay
the view of the ground, the restaurant, the history
It was great did not expect such an amazing view from our hotel room , the restaurant staff were very friendly and food was lovely. Only bad thing was the receptionist when we arrived was quite rude and didn't seem like she wanted to be there. Seemed more interested in her appearance and flirting with the men than helping.
Reviewed April 04, 2015
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Mark from United Kingdom
Solo travelers
Twin Room
Stayed one night in August 2014
Quite Dissapointed :(
the stadium, the stadium. the stadium.
Because there was team training we were not allowed to actually see the stadium. Snuck in there for a few photos but wasn't easy and the lady on reception was quite unsympathetic when telling us we couldnt go see it. Why would I book a room here and NOT want to see the ground!? Breakfast was average at best and location was not the safest feeling at night.
Reviewed April 04, 2015
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Arif from United Kingdom
Solo travelers
Double Room
Stayed one night in March 2015
Value for money
Location is ideal for Excel Centre. London undergr station is few minutes away.
It was good,reception staff were very friendly and helpful. Hotel was clean and parking is free with cctv,that is big plus especially in London. You can park your car and use the London underground or bus.
Reviewed March 26, 2015
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