Great hotel with view in Downtown LA”

I have stayed here before, and choose to stay here again. It is one of the hotels you always see on movies from the scyskrapers in downtown LA. Spectacular view from the hotel room, clean and many stores and restaurants inside the hotel. Tastefull beer from the brewery in the same building, and friendly staff all over.

Hotel is dishonest does not care about its guests”

We had a serious of events lead us to having a poor experience at this hotel: later checkout offered complimentary incorrectly processed. We lost our keys and had to get them to cut the locks off our bags. In which we were happy to verify the bags were ours, which was disregarded by lock cutter, then an hour later security came in with a sniffer dog claiming to audit rooms twice a year. My husband asked if this was due to them having to cut the locks off, we were told this was random and everyone in the floor was being checked. I emailed and got a response from a Stephanie who said the hotel does this 3 times a week as they have a lot of people staying from all over. Even if hotel as part of security purposes needed to ensure there was nothing in our bags that was suspicious, they could have asked to see proof of bags and advised they would need to have a dog smell them instead of doing the later afterwards. This made us feel like we weren’t welcome in the hotel. Hotel could have been more humanistic and understood that sometimes people misplace things, like they misplaced our complimentary checkout...

Not bad - nothing special ”

Overall the hotel is ok. Vicky @ reception however very helpful. But for the rate though it;'s not a bargain. Staff ok, but room key failed to work many times, and then i'd find myself in a waiting game . Had 5 nights in the hotel and when i went to extend 1 night, no discount was offered and i paid the full rate which was a bit mean i thought. In the room, the bathroom accessories were never refreshed, nor was the water several times. The aircon was noisy, and the entire front entrance to the hotel on one side was completely closed and v. noisy due to heavy construction work. Overall OK but for the rate, you could do better in my view.

Nice Hotel in the center of Downtown LA”

The location for this hotel is great and convenient. There is a shopping mall close to it. And the area is relatively secure. Considering the large scope of LA city, it is relatively convenient to access the site seeing spots by taxi or Uber.

Nice hotel, but expensive”

Very nice hotel, but very busy with a convention when we were there. Beautiful lobby but drinks at the bar were again very overpriced. Customer service was very nice and helpgul snd our room was modern and clean. Not a far walk to restaurants Nd the staple center was about a 15 minute walk.

Good enough”

Nice location at the end of downtown, but is a little bit beat-up. Could use an update, especially for the price. Staff are very helpful, though.

super tidy room and very near to k-town”

i like the location, i like the atmosphere and i got free wi-fi in the lobby area and it was pretty fast. i like the room because it was very clean though it was a bit small for 2d bed room

DoublePayment ! ”

There is. Problem as you have already debited my credit card and so has the hotel - So that means I have now paid twice - Will you pls reimburse me ASAP

Exceptional”

parking fee is too expensive its cost usd49 for overnight, btw the location is good and hotel is clean and tidy

Could use an update”

Staff were great, and location is good enough if you want to start in downtown as your base. Some facilities and the facade could use an update.

Exceptional”

The rooms are comfortable and clean but it's better to take uber here rather than by foot

nice hotel and good staff and wonderful breakfast”

nice hotel and good staff and wonderful breakfast

Excellent”

It would be much convenient if the hotel can provide microwave

Stunning architecture and central location”

Great base for visiting The Broad, MOCA and Grand Central Market. Iconic building that's lots of fun to explore.

Very good”

The only thing I could recommend is to make sure that rooms that are nonsmoking actually are nonsmoking.

best hotel and spacious room”

best hotel and spacious room

Good”

Do not book downtown LA if you are not having biz there.

best hotel and spacious room”

best hotel and spacious room

Very good”

We were conned by the hotel concierge on the taxi service. Very disappointed.

best hotel and spacious room”

best hotel and spacious room