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The Westin Changbaishan Resort
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7.0 Very good location
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7.0Location

The Westin Changbaishan Resort

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Review score
Based on 2 reviewsSee what guests said
6.0
  • Free Wi-Fi in all rooms

  • Sauna

  • Hot spring bath

  • Air conditioning

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Executive Club
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  • Nature view
  • 44 m²/474 ft²
  • 2 single beds and 1 king be...
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Suite
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  • City view
  • 74 m²/797 ft²
  • 1 king bed
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Deluxe
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  • Nature view
  • 44 m²/474 ft²
  • 2 single beds and 1 king be...
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Executive Suite
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  • 93 m²/1001 ft²
  • Shower and bathtub
  • 1 super king bed
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Agoda Reviews (2)
6.0
Review score
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Cleanliness8.0
Location7.0
Room comfort and quality7.0
Service4.0
Value for money4.0
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Showing 2 verified guest comments
7.0
Adrian from Singapore
Couple
Deluxe
Stayed 1 night in June 2013
Not there yet
Cleanliness, Spacious Lobby, Well Appointed Room
The Westin, Sheraton, Holiday Inn, Holiday Inn Resort and two to be opened Hyatt hotels are all located within the same Wanda compound. Same location, same facade and suspectingly, same level of comfort and facilities. Hence, I could not understand the huge price differentiate among them. The Westin, of course is the most expensive of them all. The Westin has well-appointed rooms with all the usual amenties in the room, but lacking in F&B options. In fact, there are only 2 restaurants (a buffet restaurant and a Korean restaurant), which gave us not much of an option. Travelling to the Songjianghe town would require almost 20-30 mins travel. Service-wise, this Westin is way behind its sister hotels in other cities. Check-in line was long & slow, considering that it was already 7pm when I checked in. The receptionist made me write down my SPG card number on a piece of paper even though I had passed her my card. When I asked for an extra bottle of shower gel, it took them 30mins to get to my room. Within this 30mins, I made two calls to the operator to inquire about the slowness. It was during the second call that the operator revealed to me that both the Westin and Sheraton share the same operator and housekeeping staffs. The housekeeping staff was busy at Sheraton and would get over to the Westin to pass me my shower gel when she's done over there. For the rate that I am paying, I do not even get a housekeeping staff dedicated to Westin guests? This is absurb for an international top-tier hotel. Buffet spread was alrite but mostly Chinese. Waffles were terrible. The yogurt had turned bad but was proudly displayed. I will definately return to Changbaishan Wanda again to snowboard during this winter but would turn twice about staying at a Starwood hotel. Perhaps the Park Hyatt and Hyatt Regency would be ready by then to give me more options.
Reviewed June 16, 2013
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5.0
yimin from China
Family with teens
Executive Club
Stayed 4 nights in November 2015
订了行政楼层 lounge却不能使用
-
马桶堵塞 销售部与前厅接待沟通不通畅 行政楼层lounge关闭一年没有披露 非常不好
Reviewed December 02, 2015
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The Westin Changbaishan Resort
|Review score 6.0
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