The Westin Excelsior, Rome
You'll love the exceptional convenience during your stay at The Westin Excelsior, Rome, located right in the heart of the city center, with an easy access to everything in Rome. The true local flavors and culture of Rome are yours with a stay at The Westin Excelsior, Rome, located just 1.9 km from the famous Colosseum.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Westin Excelsior, Rome. Stay connected throughout your stay with free internet access provided. Your explorations of Rome can be assisted with the car hire services available here. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Westin Excelsior, Rome. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking.
Rooms at The Westin Excelsior, Rome are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. Some rooms have cable TV to keep guests entertained. You may be assured to know that mini bar is available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.
Dining and things to do
Wake up with no worries at The Westin Excelsior, Rome, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Westin Excelsior, Rome has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at The Westin Excelsior, Rome ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Westin Excelsior, Rome gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.
Around the property
Venture outside The Westin Excelsior, Rome and explore Rome during your stay. Photograph yourself in front of Pantheon located 1.4 km away, which people travel great distances to see. Learn about the city's art history with a day at Galleria Borghese located 740 m away, where you can see collections by famous artists.
Old building without soul”
Overrated and oberpriced hotel without soul, pay 400 per night ans get cheap soap, old bathroom with fingertips everywhere, old carpets ect. No value for price! Check out wanted to debit my card twice (an experienced old hotel employee don‘t know how to process a normal credit card, I cant believe that) all in all very disappointing
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Excellent Hotel”
Beautiful hotel on the street with the poshest hotels in the city. The area around the bar is stunning! Probably one of the best properties in Rome. 5 minutes walk from the Spanish steps. Large rooms with equally large washrooms. (not European standard to my relief!) Our room had a balcony as well. Reception staff is curt, concierge team is very sweet (not amazing with their suggestions), restaurant staff is helpful and so is the bell desk. Certain parts of the hotel certainly need upgradation and modernisation. Such as the TVs (not like we are watching much while travelling), the corridor to the rooms and some other smaller and insignificant things. I guess for this reason the Westing Excelsior is cheaper than some other 5 stars in the city. Overall it was completely worth it, had a great stay and totally glad I picked it. Highly recommended and will stay again. *Do go for a drink to the legendary Harry's Bar around the corner.
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Its a big shame.”
The Staff is incredible. And you can guess that the installations of the hotel ONCE were incredible. But the price for what it offers is very disspointing. The Restaurant has very good food but are completely overpriced compared to the local trattorias. It´s just sad that you feel that the money that has been paid is obviosly not invested back in the facilities.
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The Worst Hotel I've Experienced So Far in Europe”
Enough said with the title, Yeap ! I thought The Westin Excelsior Rome will mark the best of my honeymoon trip to Europe. It did; the worst one ! For a big hotel and such a well chain hotel, they should provide nice service. Instead what we experienced is the least thing. There are no provided tooth brush in the room, which we have to asked and waited for hours to have it delivered to our room for the first night. The first morning we want to ask for where to go places or where to eat, again, we have to be in lined to ask to the concierge, and they didn't bother to respond on our questions yet serving another people who just cut in line. So not to bother anymore, we decided to just took the map and went off on ourselves. Also, the other day we asked the hotel to reheat our breakfast from last night's leftovers, guess what, they don't want ! They said: I'm sorry sir, this is not from our hotel - I mean, come on ! Are you really stingy for using the microwave only ?!
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Hotel needs a complete renovation including the physical plant and most of the staff. ”
Not enthusiastic workers. Doing the minimum Would not return or recommend.
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Staff indifferent, strange policies eg. can't get more than 2 bottles of water without paying for more, bell hop takes ages to come to collect luggages, breakfast limited choices and quality, most co”
I like to tip but I don't like staff that expects tips for services they render.
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Very comfortable stay! ”
The Excelsior is a lovely hotel... And we enjoyed our stay of 2 nights. Service is great and the concierge Marco was fantastic with his suggestions for eateries as well as shopping, as was Ekaterina! The Doney Cafe has superb fare and the desserts amazing! Location is fabulous as well..with lots of cafes, trattorias and shops all around the hotel. The hop on hop off bus tours have a stop just across the road on Via Ludovisi which was a great help! The only thing we missed was the electric kettle in the room ( due to it's heritage hotel status) as we are used to consuming large quantities of tea and coffee throughout the day...however, the hotel offers one serving of complimentary tea /coffee per guest per day, so atleast the morning tea was taken care of. The other thing which was a little disappointing was that although we opted for a Garden View Grand Deluxe Room on the Agoda site, we were told that the hotel does not have any Garedn View Rooms at all! The grand deluxe rooms are just larger rooms ( very large in fact!!) apparently all the rooms look out over other buildings...and probably the road on two sides as it's a corner property. Other than these two small hiccups, we did enjoy our stay here.
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Amazing hotel!”
My husband and I stayed here for our honeymoon, and were blown away by the hotel. The lobby is grandiose, there's usually someone on the piano in the evenings, the service is amazing, they have incredible additional services. Ie. We wanted to use the gym, but didn't have the gear. For a very small one-off fee, they lent us runners, socks, shirts and a top. All in our size! The lunch was delicious at their restaurant, however, breakfast was very underwhelming. For the price, we expected better quality and quantity. However, that would be the only drawback.
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Not a 5 star service, sloppy services”
We stayed at Westin Excelsior for 2 nights & couldn't be disappointed more on my stay. Service-wise it's not even a 3-star. Firstly, when I booked through Agoda, I put in my special request for a 2-bed and higher level room; but when I checked-in, the receptionist asked me again what kind of room I preferred. I think if they simply read my request they would have known. Check-in was also incredibly slow. After the 1st night, the bathroom was NOT throughoutly cleaned. The open shampoo bottle left in the bathroom was left open and was NEVER replaced with the new toiletries. The hair on the floor in the shower was never picked up. They also didn't pack the hair dryer and left it at wherever I left it at before I went out that morning. We also asked for a kettle to boil hot water on our 1st night; when we were back on the 2nd day, the kettle was GONE. We ended up having to call and ask for another one without an apoloy from them. On our 3rd day, we asked for a late check-out (1pm instead of 12pm) and they said it was ok. We went out in the morning, got back to the hotel and tried to pack at 12:06pm. HOWEVER, when we tried to access our room at 12:06pm, the access card did NOT work already & we had to go back to the reception area and asked for an extension of the access card to 1pm. I cannot believe this happened only after 6 mins after 12pm they actually made the access card not work already when they said it was okay for a later check-out. I think it was to set the card unable to access the room at 12pm SHARP. I might sound a bit picky here for some of the things I've said but I think this is what one should expect on a 5-star hotel with great history like the Westin Excelsior. This kind of service might be OK (MARGINALLY) for a 3-star hotel but definitely not acceptable for a 5-star hotel that should be used to serve high standard customers.
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Todo perfecto,el restaurante regular para comer o cenar”
todo lo demás muy bien
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El hotel Excelsior sigue teniendo la excelencia.”
La estadia en la ciudad eterna de Roma se vuelve magica cuando se hospeda uno en un Hotel emblematico y asi se le puede considerar al hotel Excelsior donde se han hospedado las mas grandes personalides del mundo. Es maravilloso poder ir caminando a los jardines de la Villa Borghese todos los dias o recorrer unas cuantas calles para llegar a la Piazza d Espana o ver lo mas novedoso de la moda italiana en las calles aledana.
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行き届いたサービス”
Check inをすると、日本語でWelcomeメッセージが書かれたカードを頂きました。このような心遣いは流石のWestinだと思います。 レストランでのスタッフの対応も行き届いていて快適に過ごせました。
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Dear M. Takashi Thank you for you nice review Unfortunately, I don’t have a Japanese keyboard to answer Happy to read that the staff at the restaurant was attentive and that you had a comfortable time Looking forward to welcome you again Marc Lannoy General Manager
좋아요”
가격이 다소 비싸지만 그만큼 만족스러웠습니다.
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