The Westin Kuala Lumpur
Executive The Westin Kuala Lumpur
Lobby The Westin Kuala Lumpur
Lobby The Westin Kuala Lumpur
See all 65 photos
Removed from saved list
8.6
Excellent
9.5% this month
/10
(3048 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Cooking Classes at Kings Kitchen Klub30 m
  • Starhill Spa70 m
  • Starhill Gallery80 m
  • Village Bar90 m
  • Ayurvedium90 m
  • Tiffin Bay/Tiff's Jazz Lounge90 m
  • Bukit Bintang (Star Hill)100 m
  • House of Suzie Wong100 m
  • Jim Thompson Silk100 m
  • Spa Indrani100 m
  • Free Wi-Fi

    The Westin Kuala Lumpur

    199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, - See map
    "The staff are very friendly and helpful Front office staff encouraged me to upgrade to executive room I greatly enjoyed my stay there."
    jun T. - June 25, 2018
    Exceptional reputation
    Recommended by 93% of guests
    Fantastic breakfast
    89% positive mentions
    • 420 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 58 times | 11 travelers are looking at this property right now

    Property ranking|Compared to 13,125 Kuala Lumpur properties
    See all rankings
    Location score
    9.4/10
    Service score
    8.6/10
    Cleanliness score
    8.7/10
    Room comfort score
    8.7/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Value for money8.2
    Location rating9.4
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.9 km

    Rooms available at The Westin Kuala Lumpur

    8.7
    Excellent
    Room comfort & quality
    Westin Suite
    Westin Suite
    ...
    • Room size: 75 m²/807 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Westin Suite, Executive lounge access, 1 Bedroom Suite
    Westin Suite, Executive lounge access, 1 Bedroom Suite
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Executive Club Room with 2 Single Beds
    Executive Club Room with 2 Single Beds
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Executive Club Room King Bed
    Executive Club Room King Bed
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Premium Twin Room
    Premium Twin Room
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Presidential Suite, Executive lounge access, 1 Bedroom Suite
    Presidential Suite, Executive lounge access, 1 Bedroom Suite
    ...
    • Separate shower/bathtub
    Enter dates to see prices

    What people love about The Westin Kuala Lumpur

    • 9.6
      Exceptional
      Staff 

      "staff very attentive."

      sektino

      |

      January 13, 2019

    • 8.4
      Excellent
      Cleanliness

      "Room is big and clean."

      Kathleen

      |

      October 27, 2018

    • 7.6
      Very good
      Location

      "Spacious 2 bedroom suite with excellent location just across from Pavilion Mall."

      Lulu

      |

      November 20, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about The Westin Kuala Lumpur

    More about The Westin Kuala Lumpur

    9.6
    Exceptional

    "Hotel gym is good and also the kids club room."

    WAI Y.

    |

    December 20, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "Will definitely come back again!"

    dorene

    |

    January 5, 2019

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Jake's Charbroil Steaks
    160 m American, Barbecue, European
    Tony Roma's
    200 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    240 m American, Halal, Seafood
    Asian cuisine
    Asian cuisine
    Five Sen5es
    20 m Asian, Chinese
    The Living Room
    60 m Asian, Chinese, Halal
    Shanghai
    100 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    Silk Road
    130 m Chinese
    Royal China Restautant
    160 m Chinese
    Vegetarian Corner
    240 m Chinese, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Westin Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3048)Booking.com Reviews (2045)
    8.6
    /
    10
    Excellent
    9.5% this month
    Cleanliness8.7
    Facilities8.5
    Location9.4
    Room comfort and quality8.7
    Service8.6
    Value for money8.2
    Rating
    9+ Exceptional (703)
    8-9 Excellent (460)
    7-8 Very Good (409)
    6-7 Good (109)
    <6 Below Expectation (115)
    Time of the year
    Mar - May (406)
    Jun - Aug (407)
    Sep - Nov (401)
    Dec - Feb (582)
    All guests (3048)
    All room types
    All languages

    Show reviews that mention 

    Showing 1797 verified guest comments
    12345
    7.6
    Very good
    Mary from Malaysia
    Business traveler
    Deluxe King Room
    Stayed 1 night in July 2019

    Spacious rooms, excellent location but a bit dated”

    The rooms were ok but the function I attended in the ballroom were staffed mainly by casual workers who had very little training. The food in the ballroom was also mediocre. The rooms were spacious but the tv channels are severely limited and the screens are blurry. Air cond not cold, no proper reading light by the bedside

    Reviewed July 24, 2019
    8.8
    Excellent
    POK from Malaysia
    Business traveler
    Deluxe King Room
    Stayed 1 night in July 2019

    Good location & convenient as we are going meeting & together with my little girl”

    While we attend meeting, care taker able to bring daughter walk around. Things need to improve is, we book 2 room. . If possible next round pls arrange both room side by side (or connecting room). This is the request tat I always mention when I stay in the hotel.

    Reviewed July 06, 2019
    9.2
    Exceptional
    SU from Singapore
    Family with teens
    Two Bedroom Residence
    Stayed 3 nights in June 2019

    Excellent location and well appointed room”

    Spacious two bedroom residence which is value for money and great for family stay. Room is slightly old and run-down though. Lounge sofa may not be cleaned throughly as I got bumps after resting on it. Could hear hissing sounds of water ( from the bathroom) whenever someone is showering while watching tv in living room. For a moment we thought that the tv was spoilt. In Room dining food was . Hotel staff was hospitable and attentive. Location was fantastic as well.

    Reviewed July 01, 2019
    9.6
    Exceptional
    Kian from Singapore
    Group
    Deluxe King Room
    Stayed 3 nights in May 2019

    Opposite Pavilion KL, walking distance to Jalan Alor food street”

    Westin has always been our choice whenever we visit KL, great location & service. We use Fave App to enjoy promotions at Five Senses Tim Sum restaurant, don't forget to check out Fave App for other similar promotions at other restaurants like "The Living Room" & "Prego" as well. Only suggestion is that perhaps Westin can look into upgrading the TV. It is still LCD that does not support Hi-Resolution, movies look grainy.

    Reviewed May 19, 2019
    9.2
    Exceptional
    Donn from Singapore
    Couple
    Deluxe King Room
    Stayed 1 night in March 2019

    Exceptional”

    Room was nice and service was excellent but only hiccup was that the bathrooms are a bit dated - could use some renovations. This is a personal opinion of course. Side note: the room was not cleaned perfectly when we got there. There were still strands of hair in the sink. Not a big deal, but not great by global Westin standards.

    Reviewed April 20, 2019
    10.0
    Exceptional
    mark from Singapore
    Couple
    Premium Room, Guest room, 1 King
    Stayed 1 night in January 2019

    Wonderful place”

    We had a very pleasant stay at Westin KL in January this year. It is conveniently located near shopping centres, all within walking distance. The room was clean and perfect with good view of the city. The staff were helpful and courteous. Will definitely come back again if we're in KL.

    Reviewed April 09, 2019
    9.6
    Exceptional
    CHOW from Malaysia
    Family with young children
    Westin Suite, Executive lounge access, 1 Bedroom Suite
    Stayed 1 night in March 2019

    Good facilities and good service, perfect breakfast”

    I would say our stay is almost perfect. Just a small suggestions for Westin to consider that will make it better on top of the great facilities and good service from staff everywhere. 1. Swimming Pool - water is extremely cold given the hot weather, maybe not exposed to the sun. Add in some heated water function? 2. Lounge - there is really nothing much besides juice, drinks and coffee. Should stock it up with snacks throughout the day.

    Reviewed March 18, 2019
    10.0
    Exceptional
    Charles from United States
    Couple
    Premium Room, Guest room, 1 King
    Stayed 4 nights in March 2019

    I was very impressed with the Westin. The service was excellent.”

    The staff decorated the room with balloons and cake and two roses, making my wife’s surprise birthday a lovely experience. The staff also went out of their way to help me try to check in for my flight. Look forward to staying with you again.

    Reviewed March 13, 2019
    10.0
    Exceptional
    Andi from Indonesia
    Family with young children
    Premium Room, Guest room, 1 King
    Stayed 3 nights in February 2019

    Memorable stay”

    Westin is a very good hotel. Location wise it’s very good if you love shopping. Just across the street from pavilion mall. The room is spacious, with a very very comfortable bed & pillow. Their true assests however is their staffs. Everyone from the doormen, concierge, reception, waitress at the restaurant, the restaurant manager, housekeeping were so welcoming and helpful. I will have no doubt to return to this hotel in the future

    Reviewed February 26, 2019
    9.2
    Exceptional
    Khaliesa from Brunei Darussalam
    Couple
    Stayed 3 nights in January 2019

    aircond”

    i stayed there for 3 nights, the first night it was ridiculously warm, we couldn’t sleep. we set the temperature 18, yet it feels like 26? 27? so we had a technician to come and check the aircond out the next day, but again, similar to the previous night, we couldn’t sleep well till the end of our trip. there was also one time, we found a note at the door to inform us that we need to do early check out, so we went to the lobby but they end up sending us to a different floor. nonetheless when we were there, they don’t have cash and that we need to go back to lobby and do our check out there. (miscommunication among the staffs.) aside from that, my stay was great i enjoy the bathroom the most and also the bed.

    Reviewed February 26, 2019
    8.4
    Excellent
    Eugene from Singapore
    Couple
    Deluxe Room, Smoking, Guest room, 1 King
    Stayed 2 nights in January 2019

    Fantastic location for shopping and food”

    Love the central location as it is walking distance to everywhere within the shopping belt of KL. The hotel staff were very helpful and thoughtful. Definitely my go-to-accommodation if we intend to shop in Pavilion and hang out in Jalan Bukit Bintang.

    Reviewed February 11, 2019
    8.4
    Excellent
    Chye from Singapore
    Couple
    Stayed 2 nights in February 2019

    Good stay ”

    We were glad we could check in at 12 noon and staff was excellent. The Bell boys as well as the Concierge were indeed very cheerful and helpful. We did help have an excellent stay. But we were still puzzled why there was a RM20 tax upon checkout. Great service overall!

    Reviewed February 10, 2019
    9.6
    Exceptional
    AZRUL from Malaysia
    Business traveler
    Premium Twin Room
    Stayed 2 nights in December 2018

    Old room, great service, awsome breakfast”

    1. Got complementary breakfast upgrade. Thanks to duty Manager and the frontdesk staff (forgotten her name) 2. The room was a bit rundown, but still ok with good view & privacy 3. Breakfast selection was superb! I am a frequent guest at established hotel chain in KL e.g. MO, Shangri-La, Sheraton & Le-Meridien/Accor. I found Westin offer the best selection so far

    Reviewed February 05, 2019
    8.0
    Excellent
    Kit from Malaysia
    Family with young children
    Deluxe Twin Room
    Stayed 2 nights in July 2019

    Short staycation in the city ”

    Excellent location, room was comfortable, spacious and clean.

    Reviewed July 22, 2019
    10.0
    Exceptional
    Sapinah from Singapore
    Business traveler
    Deluxe Twin Room
    Stayed 2 nights in July 2019

    Concierge team are so professional and efficient! ”

    Shout to team Mizam, Ghazz & Remy who was always attentive to my needs. Guest services from check-in to check out are also great. This is an ideal business hotel. Will definitely come back to stay!

    Reviewed July 08, 2019
    8.8
    Excellent
    DZUNNAILY from Malaysia
    Family with young children
    Deluxe King Room
    Stayed 2 nights in May 2019

    June ”

    Excellent location, spacious and clean room, attentive and friendly staff-great service! will come again...However, the entrance and narrow ramps to the basement parking are quite challenging for family sized cars...

    Reviewed June 20, 2019
    8.0
    Excellent
    Jessica from United States
    Family with teens
    Stayed 2 nights in January 2019

    Great hotel”

    The location of the hotel was great if you were into the high end shopping. Location was central though it does get traffick-y since its just one road getting out of there. It is what you expect for an American hotel so prices are comparable even though its pretty high for Malaysia standards. One thing is the sink design could definitely be improved since it splashes out no matter how gentle you are.

    Reviewed January 21, 2019
    9.6
    Exceptional
    sektino from Indonesia
    Family with teens
    Premium Twin Room
    Stayed 3 nights in December 2018

    Will stay again. Perfect.”

    My first choice if stay at bukit bintang area. And staff very attentive. That day my boy old cellular can not connect hotel wifi. And front desk staff find all the way to make it coneccted and success. My son very. Very happy. Thank you very much.

    Reviewed January 13, 2019
    8.8
    Excellent
    Colin from Malaysia
    Family with teens
    Stayed 8 nights in December 2018

    Not good value for money, but executive lounge excellent. Rooms old and dark.”

    We checked in late, the receptionist was the most grumpy and helpful person ever. The executive rooms we booked were big, but so dark and old - needs renovation. The shower changed from scalding hot to freezing cold in 1 minute. However, the executive lounge was really excellent, with a good buffet and free drinks. This made the stay more affordable. The staff in the executive lounge were magnificent and so very helpful. The staff in the lobby were also very helpful. My daughter had a busy time in all the malls nearby. The hotel is very expensive, and the rooms were very disappointing, but the executive lounge made the stay better value for money and it is a great place to relax.

    Reviewed December 23, 2018
    8.8
    Excellent
    Abdul from Maldives
    Couple
    Stayed 3 nights in November 2018

    Still maintains the standard.”

    A bit old style furnishings. Hotel needs modern refurbishings. Service standard is good. Staff friendly and always ready to assist. Perfect location for biz travellers and those who need a bit of everything in a short stay.

    Reviewed November 24, 2018
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    The Westin Kuala Lumpur
    |Excellent 8.6
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.38 km