The Westin Kuala Lumpur
The Westin Kuala Lumpur
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"Overall we had a great stay day!"

Alina

|

May 1, 2018

Deluxe City Dns - Bedroom The Westin Kuala Lumpur
Deluxe City Dns - Bedroom
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Lobby The Westin Kuala Lumpur
Lobby
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Swimming pool [outdoor] The Westin Kuala Lumpur
Swimming pool [outdoor]
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Fitness center The Westin Kuala Lumpur
Fitness center
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See map The Westin Kuala Lumpur
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Exceptional
Location
9.4
See all 38 photos The Westin Kuala Lumpur
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The Westin Kuala Lumpur

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 2434 reviewsSee what guests said
8.6
/
10
Excellent room comfort and quality
8.7
Recommended by 92% of guests
Value for money8.1
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.7 km
  • 380 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

Room choices
8.7
Excellent
Room comfort & quality
This property is in high demand!Booked 15 times in the last 24 hours | 5 travelers are looking at this property right now
Westin Suite
Westin Suite
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
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2 Bedroom Residence
2 Bedroom Residence
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 2 single beds and 1 king be...
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Executive Club City View
Executive Club City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds or 1 king bed
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Premium Suites
Premium Suites
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Standard Accessible
Standard Accessible
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed or 2 single beds
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One Bedroom Residence
One Bedroom Residence
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds or 1 king bed
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Deluxe City Dns
Deluxe City Dns
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 king bed
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Premium City View
Premium City View
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds or 1 king bed
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Executive
Executive
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds and 1 king be...
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Have a question for The Westin Kuala Lumpur?

What people love about the property

  • "Best location, best facilities"

    angga

    |

    February 20, 2018

  • "Breakfast spread amazing and the taste wonderful."

    norsyakirah

    |

    February 18, 2018

  • "Best view and staff"

    FAIZAL A.

    |

    February 9, 2018

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More about The Westin Kuala Lumpur

More about The Westin Kuala Lumpur

"Room was awesome, staff was great, friendly and helpful."

Sarifah

|

March 8, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Five Sen5es
20 m Asian, Chinese
The Living Room
60 m Asian, Chinese, Halal
Shanghai
100 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Silk Road
130 m Chinese
Royal China Restautant
160 m Chinese
Vegetarian Corner
240 m Chinese, Vegan
Halal food
Halal food
Spice Garden
70 m Halal, Indian, Vegetarian
Bosphorus
120 m Halal, Middle Eastern, Turkish
Hadramawt Palace
170 m Halal, Lebanese, Middle Eastern

What they offer

"Overall an excellent stay."

Tajul A.

|

March 22, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (2434)Booking.com Reviews (1937)
8.6
/
10
Cleanliness8.7
Facilities8.4
Location9.4
Room comfort and quality8.7
Service8.5
Value for money8.1
Provided by verified guests of Agoda
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12345
9.2
Exceptional
Rais from Singapore
Couple
Premium City View
Stayed 2 nights in October 2018
Great Stay”
Good location, wide breakfast spread, friendly staffs, lovely & comfortable bed made us wanna sleep in all day. Pool can be better & to cater to children too.
Reviewed October 21, 2018
10.0
Exceptional
nor from Singapore
Couple
Deluxe Room
Stayed 1 night in October 2018
Booked 3D2N for my parents 40th Wedding Anniversary.”
Thank you Westin KL for the room upgrade to the executive floor for my parents. Really a lovely and thoughtful gesture especially for my parents who were there to celebrate their 40th Anniversary. We knew we didn’t make a mistake to gift them the stay at Westin. The right choice. My parents were happy, thankful and extremely satisfied.
Reviewed October 12, 2018
7.6
Very good
Nur from Singapore
Family with teens
2 Bedroom Residence
Stayed 2 nights in October 2018
Superb Location”
Location is fantastic. Buffet breakfast options were plenty and delicious. They even had frozen yoghurt machine ! This is my second time staying at the two bedroom apartment. It is very spacious for my big family. However, I think they need to improve more on the cleanliness. The room smelled musty (maybe previous occupants smoked in the room even though it is not a smoking room). The table/counter tops was dusty too. I saw few ants on the table. And the big sofa in our living room area and the curtains are old. Other than that, we still had a good stay. Hopefully they will improve on the problems mentioned above because it is not cheap to stay there.
Reviewed October 11, 2018
10.0
Exceptional
Pei from Brunei Darussalam
Group
One Bedroom Residence
Stayed 2 nights in October 2018
Great stay as usual”
Convenient location, very friendly staff, good experience
Reviewed October 11, 2018
9.2
Exceptional
idham from Singapore
Solo traveler
Premium City View
Stayed 1 night in October 2018
Excellent Hotel, Love the bed, makes for a very restful night.”
Staff was excellent, attentive and very helpful.
Reviewed October 06, 2018
9.2
Exceptional
CAI from Malaysia
Business traveler
Deluxe Room
Stayed 1 night in October 2018
It is right in front of Pavillion.”
Room is spacious Buffet breakfast spread is wide Central location
Reviewed October 05, 2018
8.8
Excellent
Fui from Singapore
Business traveler
Premium City View
Stayed 3 nights in September 2018
Superb location ”
Very good location and near to MRT and shopping Malls. Good customer service.
Reviewed September 29, 2018
8.4
Excellent
Ng from Malaysia
Business traveler
Deluxe Room
Stayed 3 nights in September 2018
Excellent”
Location is excellent good. Hotel is clean.
Reviewed September 25, 2018
9.6
Exceptional
IMELDA from Philippines
Couple
Deluxe Room
Stayed 3 nights in September 2018
Awesome!”
I requested for a room with a view of the petronas if possible because we were celebrating our 17th anniversary. They allowed us early check in after our tiring travel. Upon arrival at our room, we were surprised by beautiful rose petals and heart balloons on the bed, and a chocolate arrangement with a greeting card! Very thoughtful and most courteous hotel staff i have ever met. Thank you so much Westin KL! Highly recommended!
Reviewed September 24, 2018
10.0
Exceptional
Vicky from Malaysia
Couple
Deluxe Room
Stayed 1 night in September 2018
Superb breakfast”
Room is warm even adjusted to lowest temperature Breakfast is superb with variety of choices. Recommended!
Reviewed September 21, 2018
10.0
Exceptional
Hak from Singapore
Business traveler
Deluxe Room
Stayed 2 nights in September 2018
Enjoy and Relax”
However this trip is business trip but I feel like home comfortable
Reviewed September 18, 2018
6.0
Lydia from Singapore
Couple
Deluxe Room
Stayed 2 nights in August 2018
Service wasn’t up to standard ”
While the rooms were big and spacious, the staff service was much to be desired. The staff had even forgotten to bring toiletries we had requested. The hotel lobby was also not private and had a constant flurry of guests.
Reviewed September 16, 2018
9.6
Exceptional
Norhalizah from Brunei Darussalam
Family with teens
Deluxe Room
Stayed 4 nights in September 2018
Exceptional”
The hotel services were excellent especially the cleaner for the room, they make up the room neatly and clean (room 3508. Very helpful staff. I recomended to others for this hotel. Worth the value of money.
Reviewed September 12, 2018
8.8
Excellent
Wai from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in September 2018
Excellent service.”
The hotel and staff provided excellent service during my stay.
Reviewed September 12, 2018
10.0
Exceptional
Awangku from Brunei Darussalam
Group
Stayed 5 nights in March 2018
Great hotel with superb location and great service”
This is by far one of the hotel I like. Everytime I go to Kuala Lumpur , I will opt to choose this hotel. The bed is really nice. The location is superb as it is just opposite to Pavillion. One thing I like the most is the friendliness of the staff. I will never opt to go anther hotel if I can as I love this hotel so much. Their friendly staff is just an added option.
Reviewed September 10, 2018
6.4
Good
Jun from China
Business traveler
Premium City View
Stayed 4 nights in September 2018
My stay feedback”
This is my 4 or 5th times my stay in The Westin Bukit Bintang. It is disappointing that room facility was not in good order. Door latch hook was loosen, two screws were missing and the hook is not holding in the right position. Bath floor is always clotted with water due to floor leveling was not done well. House keeping staff didn't clean the coffee maker after I have used it, this is happening two times. She didn't do a proper cleaning of bar table top and coffee stained remained on table top after my return back to room. Refill of milk was not done on daily basis. I don't think this is The Westin Hotel's standard., May be retraining for the staff is needed on immediate basis to overcome all these service issue. Thank you for your attention.
Reviewed September 06, 2018
8.8
Excellent
Izati from Brunei Darussalam
Couple
Deluxe Room
Stayed 3 nights in October 2017
Convenient ”
Very convenient especially for people / travelers who prefer to have a break in between shopping adventures around Bukit Bintang, especially in Pavilion. Once you are done or your shopping bags are too heavy, you can just cross the street to Westin and have a break in your room.
Reviewed September 06, 2018
9.6
Exceptional
Hazry from Singapore
Family with young children
2 Bedroom Residence
Stayed 3 nights in September 2018
Westin Delivers...Again!”
This was our second stay at Westin and we opted for the 2 Bedroom Suite again. Overall, we thoroughly enjoyed our stay there just like the first time round. The rooms were very spacious, comfortable and well equipped with plush beds & the usual amenities. Service was also excellent from start to finish. Checking in was a breeze and the staff were very accommodating to our requests. We arrived pretty late at night on the first day and decided to order in-room dining. The quality of the food was more than decent. A better surprise awaited us at breakfast. The spread was extensive and delicious. The F&B staff also took the trouble to engage the guests & offer tips on the dishes available. All in all, the family really enjoyed our stay at Westin and it's already on our list of the place to stay at every time we're in KL. A little pricey in terms of price, but I guess the quality & service make up for that. Cheers.
Reviewed September 06, 2018
10.0
Exceptional
Andrew from Singapore
Couple
Deluxe Room
Stayed 1 night in September 2018
excellent location, legendary heavenly bed is true”
the location is excellent. the staff are friendly and efficient. check-in was very smooth. room is clean and pleasant. the legendary heavenly bed is true!
Reviewed September 05, 2018
9.2
Exceptional
Quek from Singapore
Family with young children
Deluxe Room
Stayed 2 nights in August 2018
good location”
right at the heart of KL bukit bintang and KLCC...convenient right next to Pavilliion n nearby shopping centres. excellent service by staff from counter to housekeeping. fast check in and check out. carpark looks old but is safe with security guards manning the entrance. price wise could be lower to offer a best for value hotel. nice breakfast spread with a big seating area. no crowd at food area despite 80% full
Reviewed September 04, 2018
12345
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