This property is in high demand!
Last booked 7 hours ago
"Staff was excellent, attentive and very helpful."
October 6, 2018
420 meters to public transportation
Located in heart of Kuala Lumpur
Last booked 7 hours ago
|Value for money||8.2|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||17.9 km|
"Will definitely come back again!"
January 5, 2019
"staff very attentive."
January 13, 2019
"The staff are very friendly and helpful Front office staff encouraged me to upgrade to executive room I greatly enjoyed my stay there."
June 25, 2018
"Hotel gym is good and also the kids club room."
December 20, 2018
Offering quality accommodations in the shopping, nightlife, and restaurants district of Kuala Lumpur, The Westin Kuala Lumpur is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Starhill Spa, Spa Village, and Pavillion Mall. The Westin Kuala Lumpur also offers many facilities to enrich your stay. A selection of top-class facilities such as valet parking, a restaurant, a business center, and a concierge can be enjoyed at the hotel. All guestrooms feature a variety of comforts such as a hair dryer, television, kitchenette, air conditioning, and wireless internet access to please even the most discerning guest. The hotel offers fantastic facilities including an outdoor pool, kid's club, and kid's pool to help you unwind after an action-packed day in the city. The Westin Kuala Lumpur is an ideal place of stay for travelers seeking charm, comfort, and convenience in Kuala Lumpur.
"Amazing Location , in front of Pavillion Shopping mall , Cle..."
November 28, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
The Westin Kuala Lumpur
Show reviews that mention
Opposite Pavilion KL, walking distance to Jalan Alor food street”
Westin has always been our choice whenever we visit KL, great location & service. We use Fave App to enjoy promotions at Five Senses Tim Sum restaurant, don't forget to check out Fave App for other similar promotions at other restaurants like "The Living Room" & "Prego" as well. Only suggestion is that perhaps Westin can look into upgrading the TV. It is still LCD that does not support Hi-Resolution, movies look grainy.
Room was nice and service was excellent but only hiccup was that the bathrooms are a bit dated - could use some renovations. This is a personal opinion of course. Side note: the room was not cleaned perfectly when we got there. There were still strands of hair in the sink. Not a big deal, but not great by global Westin standards.
We had a very pleasant stay at Westin KL in January this year. It is conveniently located near shopping centres, all within walking distance. The room was clean and perfect with good view of the city. The staff were helpful and courteous. Will definitely come back again if we're in KL.
Good facilities and good service, perfect breakfast”
I would say our stay is almost perfect. Just a small suggestions for Westin to consider that will make it better on top of the great facilities and good service from staff everywhere. 1. Swimming Pool - water is extremely cold given the hot weather, maybe not exposed to the sun. Add in some heated water function? 2. Lounge - there is really nothing much besides juice, drinks and coffee. Should stock it up with snacks throughout the day.
Great stay except for the air-cond”
It was a great hotel indeed. The breakfast was nice as well. However the aircond in our room seems not to be working well and I was low on oxygen at one point. I've informed the hotel staff on this during my checkout but perhaps it's good if you can relook on it - Room 1802. TQ
I was very impressed with the Westin. The service was excellent.”
The staff decorated the room with balloons and cake and two roses, making my wife’s surprise birthday a lovely experience. The staff also went out of their way to help me try to check in for my flight. Look forward to staying with you again.
Westin is a very good hotel. Location wise it’s very good if you love shopping. Just across the street from pavilion mall. The room is spacious, with a very very comfortable bed & pillow. Their true assests however is their staffs. Everyone from the doormen, concierge, reception, waitress at the restaurant, the restaurant manager, housekeeping were so welcoming and helpful. I will have no doubt to return to this hotel in the future
i stayed there for 3 nights, the first night it was ridiculously warm, we couldn’t sleep. we set the temperature 18, yet it feels like 26? 27? so we had a technician to come and check the aircond out the next day, but again, similar to the previous night, we couldn’t sleep well till the end of our trip. there was also one time, we found a note at the door to inform us that we need to do early check out, so we went to the lobby but they end up sending us to a different floor. nonetheless when we were there, they don’t have cash and that we need to go back to lobby and do our check out there. (miscommunication among the staffs.) aside from that, my stay was great i enjoy the bathroom the most and also the bed.
Good Location ”
Value for money
Fantastic location for shopping and food”
Love the central location as it is walking distance to everywhere within the shopping belt of KL. The hotel staff were very helpful and thoughtful. Definitely my go-to-accommodation if we intend to shop in Pavilion and hang out in Jalan Bukit Bintang.
Good stay ”
We were glad we could check in at 12 noon and staff was excellent. The Bell boys as well as the Concierge were indeed very cheerful and helpful. We did help have an excellent stay. But we were still puzzled why there was a RM20 tax upon checkout. Great service overall!
Staff was very sweet and nice!”
The staff were really nice, they noticed that it was my birthday and gave us an upgrade for the room. Location is perfect, The Pavilion was just across the road. One of the best experience, will definitely be back.
a real 5 stars”
We actually is local citizen, come to celeb and relax a night in KL. Staff is very helpful,swimming pool is big, just that kid club a lot of toy is missing. Suggest the staff should placed back the toy everyday before off. Inside the room: room door is spacious, allow to open widely. Bed very comfy, we enjoy the view, couch is stylish, good quality hair blower, i love this much. All 5 stars standard, only the extra roll of toilet tissue is wrapped with paper manually, hahaha why not get those individual packed toilet paper? Better protection and look nicer. My family enjoy this trip much! Thank Westin
The location of the hotel was great if you were into the high end shopping. Location was central though it does get traffick-y since its just one road getting out of there. It is what you expect for an American hotel so prices are comparable even though its pretty high for Malaysia standards. One thing is the sink design could definitely be improved since it splashes out no matter how gentle you are.
Will stay again. Perfect.”
My first choice if stay at bukit bintang area. And staff very attentive. That day my boy old cellular can not connect hotel wifi. And front desk staff find all the way to make it coneccted and success. My son very. Very happy. Thank you very much.
Not good value for money, but executive lounge excellent. Rooms old and dark.”
We checked in late, the receptionist was the most grumpy and helpful person ever. The executive rooms we booked were big, but so dark and old - needs renovation. The shower changed from scalding hot to freezing cold in 1 minute. However, the executive lounge was really excellent, with a good buffet and free drinks. This made the stay more affordable. The staff in the executive lounge were magnificent and so very helpful. The staff in the lobby were also very helpful. My daughter had a busy time in all the malls nearby. The hotel is very expensive, and the rooms were very disappointing, but the executive lounge made the stay better value for money and it is a great place to relax.
The toilet is flooded with water due to the water drainage problem
the swimming pool is not very clean because there is leaves in the pool
OUR ROOM WAS GOOD BUT”
WE HEARD THE NOISE OF WATER FLOW FROM THE NEXT ROOM