The Westin Kuala Lumpur

The Westin Kuala Lumpur

199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia,
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Executive The Westin Kuala Lumpur
Executive
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    Lobby The Westin Kuala Lumpur
    Interior view The Westin Kuala Lumpur
    Executive The Westin Kuala Lumpur
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    Exterior view The Westin Kuala Lumpur

    The Westin Kuala Lumpur Reviews

    8.6
    Excellent
    /10
    (2962 reviews)See what guests said
    9.2
    Exceptional

    "Staff was excellent, attentive and very helpful."

    idham K.

    -

    October 6, 2018

    8.7
    Excellent cleanliness
    Recommended by 94% of guests

    Things you’ll love about The Westin Kuala Lumpur

    Things you'll love

    • 420 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Pavilion Kuala Lumpur220 m
  • Aquaria KLCC660 m
  • Kuala Lumpur City Centre (KLCC)1 km
  • Suria KLCC1.1 km
  • Petronas Twin Towers1.21 km
  • Petaling Street1.88 km
  • Sri Maha Mariamman Temple2.08 km
  • Thean Hou Temple4.14 km
  • Mid Valley Mega Mall5.25 km
  • Batu Caves10.99 km
  • This property is in high demand!

    Last booked 7 hours ago

    Value for money8.2
    Location rating9.4
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.9 km

    Rooms available at The Westin Kuala Lumpur

    8.7
    Excellent
    Room comfort & quality
    Westin Suite
    Westin Suite
    ...
    • Room size: 75 m²/807 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Westin Suite, Executive lounge access, 1 Bedroom Suite
    Westin Suite, Executive lounge access, 1 Bedroom Suite
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 42 m²/452 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Executive Club Room with 2 Single Beds
    Executive Club Room with 2 Single Beds
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Executive Club Room King Bed
    Executive Club Room King Bed
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Premium Twin Room
    Premium Twin Room
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Premier
    Premier
    ...
    • Room size: 42 m²/452 ft²
    • City view
    Enter dates to see prices
    Have a question for The Westin Kuala Lumpur?

    What people love about The Westin Kuala Lumpur

    • 8.8
      Excellent

      "Will definitely come back again!"

      dorene

      |

      January 5, 2019

    • 9.6
      Exceptional
      Staff 

      "staff very attentive."

      sektino

      |

      January 13, 2019

    • 9.6
      Exceptional
      Staff 

      "The staff are very friendly and helpful Front office staff encouraged me to upgrade to executive room I greatly enjoyed my stay there."

      jun T.

      |

      June 25, 2018

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    More about The Westin Kuala Lumpur

    More about The Westin Kuala Lumpur

    9.6
    Exceptional

    "Hotel gym is good and also the kids club room."

    WAI Y.

    |

    December 20, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Amazing Location , in front of Pavillion Shopping mall , Cle..."

    Khang Y.

    |

    November 28, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Jake's Charbroil Steaks
    160 m American, Barbecue, European
    Tony Roma's
    200 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    240 m American, Halal, Seafood
    Asian cuisine
    Asian cuisine
    Five Sen5es
    20 m Asian, Chinese
    The Living Room
    60 m Asian, Chinese, Halal
    Shanghai
    100 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    Silk Road
    130 m Chinese
    Royal China Restautant
    160 m Chinese
    Vegetarian Corner
    240 m Chinese, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Westin Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2962)Booking.com Reviews (2058)
    8.6
    /
    10
    Cleanliness8.7
    Facilities8.5
    Location9.4
    Room comfort and quality8.7
    Service8.6
    Value for money8.2
    All languages
    All guests (2962)
    All room types

    Show reviews that mention 

    Showing 1773 verified guest comments
    12345
    9.6
    Exceptional
    Kian from Singapore
    Group
    Deluxe King Room
    Stayed 3 nights in May 2019

    Opposite Pavilion KL, walking distance to Jalan Alor food street”

    Westin has always been our choice whenever we visit KL, great location & service. We use Fave App to enjoy promotions at Five Senses Tim Sum restaurant, don't forget to check out Fave App for other similar promotions at other restaurants like "The Living Room" & "Prego" as well. Only suggestion is that perhaps Westin can look into upgrading the TV. It is still LCD that does not support Hi-Resolution, movies look grainy.

    Reviewed May 19, 2019
    9.2
    Exceptional
    Donn from Singapore
    Couple
    Deluxe King Room
    Stayed 1 night in March 2019

    Exceptional”

    Room was nice and service was excellent but only hiccup was that the bathrooms are a bit dated - could use some renovations. This is a personal opinion of course. Side note: the room was not cleaned perfectly when we got there. There were still strands of hair in the sink. Not a big deal, but not great by global Westin standards.

    Reviewed April 20, 2019
    10.0
    Exceptional
    mark from Singapore
    Couple
    Premium Room, Guest room, 1 King
    Stayed 1 night in January 2019

    Wonderful place”

    We had a very pleasant stay at Westin KL in January this year. It is conveniently located near shopping centres, all within walking distance. The room was clean and perfect with good view of the city. The staff were helpful and courteous. Will definitely come back again if we're in KL.

    Reviewed April 09, 2019
    9.6
    Exceptional
    CHOW from Malaysia
    Family with young children
    Westin Suite, Executive lounge access, 1 Bedroom Suite
    Stayed 1 night in March 2019

    Good facilities and good service, perfect breakfast”

    I would say our stay is almost perfect. Just a small suggestions for Westin to consider that will make it better on top of the great facilities and good service from staff everywhere. 1. Swimming Pool - water is extremely cold given the hot weather, maybe not exposed to the sun. Add in some heated water function? 2. Lounge - there is really nothing much besides juice, drinks and coffee. Should stock it up with snacks throughout the day.

    Reviewed March 18, 2019
    9.2
    Exceptional
    Azarith from Malaysia
    Solo traveler
    Deluxe King Room
    Stayed 1 night in March 2019

    Great stay except for the air-cond”

    It was a great hotel indeed. The breakfast was nice as well. However the aircond in our room seems not to be working well and I was low on oxygen at one point. I've informed the hotel staff on this during my checkout but perhaps it's good if you can relook on it - Room 1802. TQ

    Reviewed March 18, 2019
    10.0
    Exceptional
    Charles from United States
    Couple
    Premium Room, Guest room, 1 King
    Stayed 4 nights in March 2019

    I was very impressed with the Westin. The service was excellent.”

    The staff decorated the room with balloons and cake and two roses, making my wife’s surprise birthday a lovely experience. The staff also went out of their way to help me try to check in for my flight. Look forward to staying with you again.

    Reviewed March 13, 2019
    10.0
    Exceptional
    Andi from Indonesia
    Family with young children
    Premium Room, Guest room, 1 King
    Stayed 3 nights in February 2019

    Memorable stay”

    Westin is a very good hotel. Location wise it’s very good if you love shopping. Just across the street from pavilion mall. The room is spacious, with a very very comfortable bed & pillow. Their true assests however is their staffs. Everyone from the doormen, concierge, reception, waitress at the restaurant, the restaurant manager, housekeeping were so welcoming and helpful. I will have no doubt to return to this hotel in the future

    Reviewed February 26, 2019
    9.2
    Exceptional
    Khaliesa from Brunei Darussalam
    Couple
    Stayed 3 nights in January 2019

    aircond”

    i stayed there for 3 nights, the first night it was ridiculously warm, we couldn’t sleep. we set the temperature 18, yet it feels like 26? 27? so we had a technician to come and check the aircond out the next day, but again, similar to the previous night, we couldn’t sleep well till the end of our trip. there was also one time, we found a note at the door to inform us that we need to do early check out, so we went to the lobby but they end up sending us to a different floor. nonetheless when we were there, they don’t have cash and that we need to go back to lobby and do our check out there. (miscommunication among the staffs.) aside from that, my stay was great i enjoy the bathroom the most and also the bed.

    Reviewed February 26, 2019
    10.0
    Exceptional
    CHONG from Malaysia
    Business traveler
    Stayed 2 nights in September 2018

    Good Location ”

    Value for money

    Reviewed May 13, 2019
    10.0
    Exceptional
    CHONG from Malaysia
    Business traveler
    Stayed 2 nights in September 2018

    Good Location”

    Superb Hotel

    Reviewed May 13, 2019
    8.4
    Excellent
    Eugene from Singapore
    Couple
    Stayed 2 nights in January 2019

    Fantastic location for shopping and food”

    Love the central location as it is walking distance to everywhere within the shopping belt of KL. The hotel staff were very helpful and thoughtful. Definitely my go-to-accommodation if we intend to shop in Pavilion and hang out in Jalan Bukit Bintang.

    Reviewed February 11, 2019
    8.4
    Excellent
    Chye from Singapore
    Couple
    Stayed 2 nights in February 2019

    Good stay ”

    We were glad we could check in at 12 noon and staff was excellent. The Bell boys as well as the Concierge were indeed very cheerful and helpful. We did help have an excellent stay. But we were still puzzled why there was a RM20 tax upon checkout. Great service overall!

    Reviewed February 10, 2019
    10.0
    Exceptional
    Qiuheng from Singapore
    Couple
    Stayed 2 nights in September 2018

    Staff was very sweet and nice!”

    The staff were really nice, they noticed that it was my birthday and gave us an upgrade for the room. Location is perfect, The Pavilion was just across the road. One of the best experience, will definitely be back.

    Reviewed February 07, 2019
    9.2
    Exceptional
    Pei from Malaysia
    Family with young children
    Stayed 1 night in February 2019

    a real 5 stars”

    We actually is local citizen, come to celeb and relax a night in KL. Staff is very helpful,swimming pool is big, just that kid club a lot of toy is missing. Suggest the staff should placed back the toy everyday before off. Inside the room: room door is spacious, allow to open widely. Bed very comfy, we enjoy the view, couch is stylish, good quality hair blower, i love this much. All 5 stars standard, only the extra roll of toilet tissue is wrapped with paper manually, hahaha why not get those individual packed toilet paper? Better protection and look nicer. My family enjoy this trip much! Thank Westin

    Reviewed February 04, 2019
    8.0
    Excellent
    Jessica from United States
    Family with teens
    Stayed 2 nights in January 2019

    Great hotel”

    The location of the hotel was great if you were into the high end shopping. Location was central though it does get traffick-y since its just one road getting out of there. It is what you expect for an American hotel so prices are comparable even though its pretty high for Malaysia standards. One thing is the sink design could definitely be improved since it splashes out no matter how gentle you are.

    Reviewed January 21, 2019
    9.6
    Exceptional
    sektino from Indonesia
    Family with teens
    Premium Twin Room
    Stayed 3 nights in December 2018

    Will stay again. Perfect.”

    My first choice if stay at bukit bintang area. And staff very attentive. That day my boy old cellular can not connect hotel wifi. And front desk staff find all the way to make it coneccted and success. My son very. Very happy. Thank you very much.

    Reviewed January 13, 2019
    8.8
    Excellent
    Colin from Malaysia
    Family with teens
    Stayed 8 nights in December 2018

    Not good value for money, but executive lounge excellent. Rooms old and dark.”

    We checked in late, the receptionist was the most grumpy and helpful person ever. The executive rooms we booked were big, but so dark and old - needs renovation. The shower changed from scalding hot to freezing cold in 1 minute. However, the executive lounge was really excellent, with a good buffet and free drinks. This made the stay more affordable. The staff in the executive lounge were magnificent and so very helpful. The staff in the lobby were also very helpful. My daughter had a busy time in all the malls nearby. The hotel is very expensive, and the rooms were very disappointing, but the executive lounge made the stay better value for money and it is a great place to relax.

    Reviewed December 23, 2018
    6.0
    CHEE from Malaysia
    Business traveler
    Deluxe King Room
    Stayed 2 nights in May 2019

    Above average”

    The toilet is flooded with water due to the water drainage problem

    Reviewed May 12, 2019
    8.8
    Excellent
    hamdan from Malaysia
    Family with young children
    Premium Room, Guest room, 1 King
    Stayed 1 night in March 2019

    swimming pool”

    the swimming pool is not very clean because there is leaves in the pool

    Reviewed May 07, 2019
    8.4
    Excellent
    Paulus from Indonesia
    Couple
    Stayed 3 nights in May 2019

    OUR ROOM WAS GOOD BUT”

    WE HEARD THE NOISE OF WATER FLOW FROM THE NEXT ROOM

    Reviewed May 07, 2019
    12345
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    The Westin Kuala Lumpur
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.38 km