The Westin Kuala Lumpur
The Westin Kuala Lumpur
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9.2
Exceptional

"Breakfast spread amazing and the taste wonderful."

norsyakirah

|

February 18, 2018

Executive The Westin Kuala Lumpur
Executive
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Lobby The Westin Kuala Lumpur
Lobby
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Interior view The Westin Kuala Lumpur
Interior view
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Interior view The Westin Kuala Lumpur
Interior view
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See map The Westin Kuala Lumpur
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Exceptional
Location
9.4
See all 6 photos The Westin Kuala Lumpur
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What guests are saying:
Overall we had a great stay day!
Alina from Brunei Darussalam
Couple
Best location, best facilities
angga from Indonesia
Family with young children
best location, best facilities .. not new but Westin facilities is AAA+ standard so you can feel their high standard .. feels so happy and satisfied here.. will come back again if stay in KL..thats for sure
angga from Indonesia
Family with young children
Enjoyed my stay very much.
Gaddafi from Singapore
Couple
This hotel will always be my first choice every time I am in Kuala Lumpur
Jumali from Singapore
Couple
Just near to pavilion
AHMAD from Malaysia
Family with young children
nothing to complaint! check in and check out was a breeze. room was nice and comfortable. shopping malls are just near by. definitely will return.
mohamed from Singapore
Family with young children
The staff is so friendly
Juliwati from Indonesia
Family with young children

The Westin Kuala Lumpur

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 2645 reviewsSee what guests said
8.6
/
10
Excellent cleanliness
8.7
Recommended by 93% of guests
Value for money8.1
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.7 km
  • 380 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
8.7
Excellent
Room comfort & quality
This property is in high demand!Booked 15 times since yesterday | 60 travelers are looking at this property right now
Executive Club Double Room
Executive Club Double Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 super king bed or 2 singl...
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Westin Suite
Westin Suite
...
  • Room size: 75 m²/807 ft²
  • Shower
  • 1 super king bed
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One-Bedroom Executive Apartment
One-Bedroom Executive Apartment
...
  • Room size: 80 m²/861 ft²
  • Shower and bathtub
  • 1 super king bed
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Executive
Executive
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds and 1 king be...
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Two-Bedroom Apartment
Two-Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • Shower
  • 2 single beds and 1 super k...
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Premier
Premier
...
  • Room size: 42 m²/452 ft²
  • City view
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Deluxe City View
Deluxe City View
...
  • Room size: 42 m²/452 ft²
  • City view
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Premier City View Room
Premier City View Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 super king bed or 2 singl...
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Premium
Premium
...
  • Room size: 42 m²/452 ft²
  • City view
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Premium Room, Guest room, 1 King
Premium Room, Guest room, 1 King
...
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    Have a question for The Westin Kuala Lumpur?

    What people love about the property

    • 10.0
      Exceptional

      "Highly recommended and breakfast buffet spread is just amazing"

      NORAZREENA

      |

      March 15, 2017

    • 9.2
      Exceptional

      "Staff very friendly and helpful."

      Fateematul

      |

      January 22, 2018

    • 9.6
      Exceptional

      "Overall an excellent stay."

      Tajul A.

      |

      March 22, 2018

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    More about The Westin Kuala Lumpur

    More about The Westin Kuala Lumpur

    9.2
    Exceptional

    "The room is spacious and clean."

    Grace

    |

    June 27, 2017

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Jake's Charbroil Steaks
    160 m American, Barbecue, European
    Tony Roma's
    200 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    240 m American, Halal, Seafood
    Asian cuisine
    Asian cuisine
    Five Sen5es
    20 m Asian, Chinese
    The Living Room
    60 m Asian, Chinese, Halal
    Shanghai
    100 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    Silk Road
    130 m Chinese
    Royal China Restautant
    160 m Chinese
    Vegetarian Corner
    240 m Chinese, Vegan

    What they offer

    10.0
    Exceptional

    "Room was awesome, staff was great, friendly and helpful."

    Sarifah

    |

    March 8, 2018

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (2645)Booking.com Reviews (2048)
    8.6
    /
    10
    Cleanliness8.7
    Facilities8.5
    Location9.4
    Room comfort and quality8.7
    Service8.5
    Value for money8.1
    Provided by verified guests of Agoda
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    All guests (2645)
    All room types

    Show reviews that mention 

    Showing 1674 verified guest comments
    12345
    9.6
    Exceptional
    sektino from Indonesia
    Family with teens
    Premium Twin Room
    Stayed 3 nights in December 2018
    Will stay again. Perfect.”
    My first choice if stay at bukit bintang area. And staff very attentive. That day my boy old cellular can not connect hotel wifi. And front desk staff find all the way to make it coneccted and success. My son very. Very happy. Thank you very much.
    Reviewed January 13, 2019
    7.6
    Very good
    Dorin from Malaysia
    Couple
    Deluxe Room
    Stayed 2 nights in January 2019
    Great location ”
    Overall stay was good, the location is good, but a bit heavy traffic at that area, I got a bit not satisfaction on the room, because I was expected my room with some decoration, due to me and my husband are celebrating our anniversary.. but thanks for the chocolate...
    Reviewed January 16, 2019
    8.8
    Excellent
    Colin from Malaysia
    Family with teens
    Stayed 8 nights in December 2018
    Not good value for money, but executive lounge excellent. Rooms old and dark.”
    We checked in late, the receptionist was the most grumpy and helpful person ever. The executive rooms we booked were big, but so dark and old - needs renovation. The shower changed from scalding hot to freezing cold in 1 minute. However, the executive lounge was really excellent, with a good buffet and free drinks. This made the stay more affordable. The staff in the executive lounge were magnificent and so very helpful. The staff in the lobby were also very helpful. My daughter had a busy time in all the malls nearby. The hotel is very expensive, and the rooms were very disappointing, but the executive lounge made the stay better value for money and it is a great place to relax.
    Reviewed December 23, 2018
    8.0
    Excellent
    Lim from Singapore
    Family with teens
    Stayed 5 nights in December 2018
    Staff is friendly, rooms are clean, good location ”
    The staff is friendly and you received immediate attention from the counter, cafe and room service. The rooms are clean but there is a need to do something to the vacuum. The whole room stinks when the Housekeeping vacuumed our rooms. One more item that needs to be done to the room is the lighting. It is very dim even all the lights are on in the night. The room is far too dim... something needs to be done to the lightings. Only the toilet is bright enough. We have quite a pleasant stay in the hotel
    Reviewed January 07, 2019
    8.8
    Excellent
    Abdul from Maldives
    Couple
    Deluxe Room
    Stayed 3 nights in November 2018
    Still maintains the standard.”
    A bit old style furnishings. Hotel needs modern refurbishings. Service standard is good. Staff friendly and always ready to assist. Perfect location for biz travellers and those who need a bit of everything in a short stay.
    Reviewed November 24, 2018
    8.0
    Excellent
    chee from Malaysia
    Couple
    Stayed 1 night in November 2018
    Staff and bed”
    Hello Management team, I having 2 issue with Westin hotel 1) Bed : I feel a bit disappointed because the bed a bit hard for me. Previously I stay at Shenzhen before and the bed is wonderful. 2) Concierge staff :We just wanted to know how to exits the hotel once ticket has been validated but they just told us wait at the parking gate and with unhappy look. I suggest please put a broad if your staff don’t like answer this question.
    Reviewed November 11, 2018
    9.2
    Exceptional
    SUK from Malaysia
    Couple
    Stayed 2 nights in November 2018
    Excellent service, strategic location. ”
    We were delighted that our room got upgraded to Premier room. Staffs from front desk to door bell men are very friendly and courteous. We had 2 little "surprises" during our 2 nights stay. 1. Upon check in, I was shocked to find someone answered my knock on the door (a superstitious thingy I always do upon 1st entry). The supervisor was apparently making room check at 3 pm? 2. On next morning 9 am, our door bell rang and the electrician asked if we want to change the color of the bathroom lights when we didn't ask for the service. Well, we were pleasantly surprised that the hotel did all things to meet guests' requests. Pool is smaller than seen on website photos. Gym facility is good and they offered rental of sport shoes at rm15.90 for guests who didn't pack their gym gears. A hotel which also focuses on the health and wellness of their guests.
    Reviewed November 07, 2018
    10.0
    Exceptional
    Hayati from Singapore
    Family with teens
    Stayed 2 nights in November 2018
    Exceptional”
    Location of hotel to Pavilion mall was great but what makes our stay there for 3 days 2 nights great was the excellent, friendly and smiling faces of staff whom we met. The breakfast spread was great. The room size was big and nice view (premier city view).Thank you for making our holiday enjoyable. By God grace we will come back again one day.
    Reviewed November 05, 2018
    8.8
    Excellent
    Bee from Malaysia
    Family with teens
    Deluxe Room
    Stayed 2 nights in November 2018
    Good location & service ”
    Located in the heart of Bukit Bintang right opposite to Pavilion. Lots of shops & restaurants by the doorstep. Good service. Staff are well trained & very attentive & polite. The hotel is a bit old but well maintained.
    Reviewed November 05, 2018
    3.2
    ASAD from United Kingdom
    Family with young children
    Executive Club Double Room
    Stayed 7 nights in December 2018
    Completely Disappointed with the service and attitude of the hotel management ”
    Scary experience for with the “In-room-dinning”, their kitchen has prepared our Fried Rice with small pcs of “Stones / Rocks”. This was one of a kind experience for us. Despite of complaining and returning back Fried Rice with mall pcs of “Stones / Rocks. No one even bother to explain or apologize or admitted their mistake. While checking out we did follow with the front desk and try to find out how come there was Stones / Rocks in our food, but it seems Duty Manager was not even interested to explain anything. We will not recommend this hotel if you are travelling with kids and if you need to order in-room dinning. You never know what you will get in your food.
    Reviewed December 28, 2018
    10.0
    Exceptional
    lela from Indonesia
    Family with teens
    Stayed 2 nights in December 2018
    good”
    good
    Reviewed January 08, 2019
    10.0
    Exceptional
    nor from Singapore
    Couple
    Stayed 1 night in October 2018
    Booked 3D2N for my parents 40th Wedding Anniversary.”
    Thank you Westin KL for the room upgrade to the executive floor for my parents. Really a lovely and thoughtful gesture especially for my parents who were there to celebrate their 40th Anniversary. We knew we didn’t make a mistake to gift them the stay at Westin. The right choice. My parents were happy, thankful and extremely satisfied.
    Reviewed October 12, 2018
    10.0
    Exceptional
    Awangku from Brunei Darussalam
    Group
    Stayed 5 nights in March 2018
    Great hotel with superb location and great service”
    This is by far one of the hotel I like. Everytime I go to Kuala Lumpur , I will opt to choose this hotel. The bed is really nice. The location is superb as it is just opposite to Pavillion. One thing I like the most is the friendliness of the staff. I will never opt to go anther hotel if I can as I love this hotel so much. Their friendly staff is just an added option.
    Reviewed September 10, 2018
    9.2
    Exceptional
    Quek from Singapore
    Family with young children
    Stayed 2 nights in August 2018
    good location”
    right at the heart of KL bukit bintang and KLCC...convenient right next to Pavilliion n nearby shopping centres. excellent service by staff from counter to housekeeping. fast check in and check out. carpark looks old but is safe with security guards manning the entrance. price wise could be lower to offer a best for value hotel. nice breakfast spread with a big seating area. no crowd at food area despite 80% full
    Reviewed September 04, 2018
    10.0
    Exceptional
    Yiu from Hong Kong
    Couple
    Stayed 6 nights in August 2018
    Very good location, right opposite Pavilion the biggest high end shopping centre in town. ”
    Clean and modern room, large toilet with shower and bath facilities, 4 minutes walk to underground mrt and overhead monorail. Right at the heart of Bukit Bitang where there are lots of good dining and shopping. Great value for money.
    Reviewed August 20, 2018
    8.8
    Excellent
    SIEW from Malaysia
    Family with young children
    Stayed 1 night in August 2018
    Very Good Location!”
    Just opposite Pavillion shopping centre, as i am travel with one year old baby and 4 years old kid, the location hotel is very convenient to me. Staff is nice too, very helpful. The hotel is clean too. Just the hotel is quite old.
    Reviewed August 20, 2018
    9.6
    Exceptional
    Sheng from Malaysia
    Business traveler
    Stayed 3 nights in August 2018
    Perfect stay”
    They have everything i need, Location is a good and bad feedback, good is they have everything surrounded by good food and shopping. but the bad thing is the traffic is terrible when u need to travel out from this area. But still, it's a very good hotel!
    Reviewed August 13, 2018
    10.0
    Exceptional
    Muhd from Singapore
    Couple
    Stayed 3 nights in August 2018
    Wonderful Staff and Amenities”
    Westin has always lived up to its reputation of being an excellent hotelier. We celebrated a birthday and are constantly surprised by the wonderful arrangements the hotel made for us. Special thanks to Mr Conde and his team for the wonderful floral arrangements and cake. Full marks to the team of doormen who readily have a smile for all the guests. They made us feel welcomed each and every single time without fail. Last but not least, worth mentioning is the excellent Prego restaurant and staff for the top service and rich Italian cuisines! We love your rendition of Happy Birthday!
    Reviewed August 08, 2018
    10.0
    Exceptional
    Siti from Singapore
    Couple
    Stayed 1 night in July 2018
    A tue great service all rounder”
    A good start for my stay was the staff Sia who made check in process easy and delightful. Her friendly smile is ever ready to assists any enquiries. She was very helpful. Gave us recommendations and options to make our stay an enjoyable one. She should be commended. Generally Westin KL staffs are very attentive and friendly.. Thank you and I cant wait to stay at Westin KL again. Keep up the good work...:)
    Reviewed July 25, 2018
    10.0
    Exceptional
    Jasmin from Australia
    Couple
    Stayed 2 nights in July 2018
    Returned to this hotel 9 years after first stay, and just as incredible”
    Not many hotels can say that they provide continuous exceptional service. Westin can definitely say that! Our first stay here was in 2009 and the hotel blew us away then, fast forward 9 years and we are back in 2018 - and the hotel has kept modernized with the times, have amazing staff, service and amenities still and the deal I got through Agoda was incredible that it was great value for money! we will only stay here in KL going forward.
    Reviewed July 25, 2018
    12345
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    The Westin Kuala Lumpur
    |Excellent 8.6
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.38 km