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The Westin Kuala Lumpur

"The room is very comfortable and have a nice view if choose facing the city."

Kam - December 25, 2019
Executive The Westin Kuala Lumpur
Lobby The Westin Kuala Lumpur
Lobby The Westin Kuala Lumpur
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The Westin Kuala Lumpur

199 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Pavilion Kuala Lumpur
Within 170 m of property
See map
Popular landmarks
Cooking Classes at Kings Kitchen Klub
Starhill Spa 80 m
Starhill Gallery 100 m
Tiffin Bay/Tiff's Jazz Lounge 110 m
Ayurvedium 110 m
Art Seni 110 m
House of Suzie Wong 110 m
Jim Thompson Silk 120 m
Bukit Bintang (Star Hill) 120 m
Spa Indrani 120 m
Nearby landmarks
Pavilion Kuala Lumpur 170 m
Jalan Alor 590 m
KLCC - Bukit Bintang Pedestrian Walkway 650 m
Aquaria KLCC 680 m
KLCC Park 860 m
Petronas Twin Towers 1.15 km
Menara Kuala Lumpur 1.32 km
Chinatown - Kuala Lumpur 2.05 km
Central Market 2.14 km
KL Bird Park 3.01 km
9.4

Exceptional

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 180 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Cheaper than 86% of all properties in Kuala Lumpur in the last 24 hoursCompared to 7,825 Kuala Lumpur properties at Agoda for various dates
Value for money8.2
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km

Rooms available at The Westin Kuala Lumpur

Excellent
Room comfort & quality
8.7
Two Bedroom Residence, 2 Bedroom Residence
...
  • Room size: 120 m²/1292 ft²
  • Street view
  • 2 single beds & 1 king bed
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Premium Room, High Floor, Guest room, 1 King, City view
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed & 1 king bed & 1...
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Chairman Suite, Club lounge access, 1 Bedroom Bi-level Suite
...
  • Room size: 300 m²/3229 ft²
  • Street view
  • 1 king bed & 1 king bed & 1...
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Westin Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 75 m²/807 ft²
  • Street view
  • 1 queen bed & 1 double bed ...
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Executive Club Room, Club lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
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Premium Room, High Floor, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
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Executive Club Room, Club lounge access, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 1 king bed
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Presidential Suite, Club lounge access, 1 Bedroom Suite
...
  • Room size: 114 m²/1227 ft²
  • Street view
  • 1 queen bed & 1 queen bed &...
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Deluxe Room, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Street view
  • 2 single beds
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One Bedroom Residence, 1 Bedroom Residence, 1 King
...
  • Room size: 80 m²/861 ft²
  • Street view
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at The Westin Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin Kuala Lumpur?

The Westin Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 265 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Westin Kuala Lumpur has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 5 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at The Westin Kuala Lumpur?

The Westin Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about The Westin Kuala Lumpur

  • 10.0
    Exceptional
    Staff 

    "Everything was great, the staff provided a very good service!"

    hareeana

    |

    April 21, 2019

  • 10.0
    Exceptional
    Location

    "Strategic location near pavilion mall and room is big"

    Jimmy

    |

    December 26, 2019

  • 8.8
    Excellent

    "Our 1 night staycation for my babymoon was awesome!"

    Rus

    |

    February 20, 2020

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Location score
9.4/10
Room comfort score
8.7/10
Service score
8.6/10
Cleanliness score
8.7/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
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Overall rating:
8.7
Excellent
3,400 reviews
Cleanliness
8.7
Facilities
8.5
Location
9.4
Read all reviews >
What travelers say they love:
Everything is awesome from front desk to bell to room servic...
Nageib from Singapore
Family with young children
More about The Westin Kuala Lumpur

More about The Westin Kuala Lumpur

Offering quality accommodations in the shopping, nightlife, and restaurants district of Kuala Lumpur, The Westin Kuala Lumpur is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Starhill Spa, Spa Village, and Pavillion Mall. The Westin Kuala Lumpur also offers many facilities to enrich your stay. A selection of top-class facilities such as valet parking, a restaurant, a business center, and a concierge can be enjoyed at the hotel. All guestrooms feature a variety of comforts such as a hair dryer, television, kitchenette, air conditioning, and wireless internet access to please even the most discerning guest. The hotel offers fantastic facilities including an outdoor pool, kid's club, and kid's pool to help you unwind after an action-packed day in the city. The Westin Kuala Lumpur is an ideal place of stay for travelers seeking charm, comfort, and convenience in Kuala Lumpur.

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Most talked about facilities

Housekeeping
119 mentions
Breakfast
93 mentions
Internet
52 mentions
Food & Dining
45 mentions

What they offer

8.0
Very good

"Everything was lovely with the spacious bathroom and bedroom..."

Qi

|

September 25, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Halal
Vegetarian
Gluten-free

Restaurants on site

The Living Room
Cuisine:International
Menu:A-la-carte
443 Bar Lounge
Cuisine:International
Menu:A-la-carte
Splash
Menu:A-la-carte

Nearby restaurants

Asian cuisine
Asian cuisine
Five Sen5es
20 m Asian, Chinese
The Living Room
60 m Asian, Chinese, Halal
Shanghai
100 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Silk Road
130 m Chinese
Royal China Restautant
160 m Chinese
Vegetarian Corner
240 m Chinese, Vegan
Halal food
Halal food
Spice Garden
70 m Halal, Indian, Vegetarian
Bosphorus
120 m Halal, Middle Eastern, Turkish
Hadramawt Palace
170 m Halal, Lebanese, Middle Eastern

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Westin Kuala Lumpur from real guests

Provided by verified guests of Agoda
Agoda Reviews (3400)Booking.com Reviews (1681)
8.7
/
10
Cleanliness8.7
Facilities8.5
Location9.4
Room comfort and quality8.7
Service8.6
Value for money8.2
High score for Kuala Lumpur
Rating
9+ Exceptional (764)
8-9 Excellent (476)
7-8 Very Good (426)
6-7 Good (117)
<6 Below Expectation (119)
Time of the year
Mar - May (425)
Jun - Aug (408)
Sep - Nov (422)
Dec - Feb (647)
All guests (3400)
All room types
All languages

Show reviews that mention 

Showing 1902 verified guest comments
12345
9.0
Exceptional
LAY from Malaysia
Couple
Stayed 1 night in January 2013

Great location and comfortable room”

Location, Comfortable room and friendly staff

Great location. The Westin Kuala Lumpur location is very convenient for shopping and eating. the hotel is close to many shopping malls, like Bukit Bintang and Lot 10. It's only 5 mins walking distance to reach The Pavilion shopping mall. If you would like to try some local foods,the side streets behind the hotel you can find very good hawker fare. The room is big and clean,but I was a little bit disappointed on the bath tub which not cleaned.

Reviewed January 24, 2013
9.6
Exceptional
TAI from Malaysia
Couple
One Bedroom Residence, 1 Bedroom Residence, 1 King
Stayed 1 night in January 2021

Good Hotel and Good Location for Westin Kuala Lumpur”

We have book a Residence Suite in Westin Hotel Kuala Lumpur, The suite room is big with extra Living room, Balcony and Kitchen. The room is nice, bed and pillow is comfortable and room is clean. The location is excellence in the heart of Bukit Bintang. We will stay there again if the price is cheap.

Reviewed January 04, 2021

Greetings TAI, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 22, 2021
The Westin Kuala Lumpur
10.0
Exceptional
MOHD from Malaysia
Family with teens
Deluxe Room, Guest room, 1 King
Stayed 2 nights in December 2020

Best Location !!!”

Pavillion Mall is just across the road. Westin is in Bukit Bintang area which is the "Happening Part" of Kuala Lumpur (KL). All the 5* Hotels like JW Marriott & Banyan + Pavi are just side by side of Westin. This part of KL "Never Sleep" !!!

Reviewed December 24, 2020

Greetings MOHD, Thank you for taking the time to share your feedback with us. Through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, The Westin Kuala Lumpur

Responded April 25, 2021
The Westin Kuala Lumpur
10.0
Exceptional
Derek from Singapore
Business traveler
Stayed 1 night in October 2013

An awesome stay at The Westin Kuala Lumpur ”

Comfort, cuisine and ambience

If I can put it in a word, it is "Superb". For my wife and I, it was our second stay at The Westin Kuala Lumpur. We loved the hotel for its attractive ambience, comfortable and well-appointed rooms and excellent restaurants. We have agreed to stay at The Westin Kuala Lumpur on our future visits to the Malaysian Capital.

Reviewed October 30, 2013
10.0
Exceptional
Karen from Australia
Group
Stayed 2 nights in December 2012

Comfortable stay, would come again”

Location, well maintained rooms with nice modern bathroom, a good selection of channels on TV, doormen are extremely helpful, great hotel facilities

the rooms are spacious, the bathroom is large with separate shower and bath. the toilet itself is a cubicle within the bathroom. we had breakfast and lunch within the hotel and the quality of the cooking is better than what i've come across during my stay in kuala lumpur. conveniently located close to many shopping malls, the westin is 5min from entrance of pedestrian footbridge which leads to petronas towers. the walk from the hotel to the towers is approx 20-30min. catching a cab there is about rm6 using standard red taxi.

Reviewed January 01, 2013
8.7
Excellent
Nicholas from Malaysia
Couple
Stayed 1 night in January 2013

Great Hotel Stay”

Very good service

it was my wife's birthday, so i surprised her with a nights stay at the westin kuala lumpur. to make the day even more special, i requested flowers and a cake to be setup in the room before we came in. not only did they send the flowers, but they went a step ahead and arranged rose petals in a shape of a heart on the bed and also had personalized birthday cards signed from the staff. although you have to pay for the flowers, but the cake was complimentary. very accommodating and friendly staff and good service overall.

Reviewed February 13, 2013
9.3
Exceptional
Kian from Singapore
Couple
Stayed 1 night in May 2013

relaxing and luxurious”

very comfortable bed, clean hotel room, hotel staff provide excellent service

It is a pleasant stay over at Westin Kuala Lumpur. We are most impressed by the comfortable bed. The hotel staffs are friendly and environment is good. Cost is slightly on the high side, but will still regard as worth it. Our room is clean and we get to enjoy beautiful scenery from our room.

Reviewed May 15, 2013
10.0
Exceptional
Hidayati from Singapore
Couple
Stayed 3 nights in September 2017

Worth of money spend and good facilities”

This is my 5th stayed at Westin and never let me down from last time.There is an upgrading n renovation that i can see,congrats.I never even expected that this time my husband n myself was given an executive level room!WOW....Thank You again n sure that each time i come again to Kuala Lumpur,Westin will be my hotel to stay!

Reviewed September 26, 2017
10.0
Exceptional
TAK from Hong Kong
Family with teens
Stayed 12 nights in February 2013

nice hotel”

tidy and clean

I travel and stay at this hotel several times a year, mainly for Business. I have taken my family on occasions and the Residential apartments are ideal for families. This hotel has really good facilities, is in an excellent location in the heart of Bukit Bintang area. The Hotel staff are professional, well trained and make you feel welcome.The Hotel has excellent, Chinese, Italian and Steak restaurants that offer great food at reasonable prices. My last visit to the hotel was with my family and one of my children has allergies. I emailed in advance of our stay the Executive Chef who made a point of personally attending to our child's dietary needs, which was outstanding service! We even had a chef walk around the entire international buffet with us and explain what was suitable for my son to eat and what wasn't. I'm a Starwood Preferred Guest which is a good value hotel Loyalty programme which i would also recommend. I would also recommend upgrading to Club Benefits when booking or checking in, you don't need to be a Starwood member to be eligible. It's great value and the lounge has just be renovated too. The Hotel rooms are spacious, clean with excellent beds and bed linen. I would highly recommend this hotel to any business traveler or anyone traveling with families.

Reviewed March 09, 2013
8.7
Excellent
Srisakul from Thailand
Business traveler
Stayed 3 nights in February 2014

Superb Location”

Location, food, shopping

this is my second time staying at Westin Kuala Lumpur. The location is definitely superb, just opposite to Pavillion surrounded by other shopping malls and restuarants. and in walking distance to Monorail station and KLCC. The Italian restaurant is something you should not missed, highly recommended. I will definitely stay at Westin again for my next visit to KL

Reviewed February 26, 2014
10.0
Exceptional
SHU from Malaysia
Business traveler
Stayed 1 night in August 2015

Apart from.stylish rooms”

centrally located, comfort room with elegant decor

The hotel located in heart of Kuala Lumpur ( Burkit BIntang) .rooms are spacious, comfortable and stylish elegant decor. guests if the continental club can enjoy floor access and exclusive benefits of the club lounge. the hotel offers a landscaped pool and fitness centre .pavilion mall the most famous shopping mall just opposite the hotel. .

Reviewed April 06, 2016
9.0
Exceptional
Roshani from Sri Lanka
Family with young children
Stayed 3 nights in May 2015

Excellent location and pleasant stay”

Excellent location. The kids club was great and my daughter refused to leave! Rooms and service was good.

Had a very pleasant stay at the Westin. Was pleasantly surprised to be upgraded upon arrival and enjoyed a nice clean room despite visibly aging a little. The location is very central - direct opposite the Pavilion mall in Bukit Bintang. Kids Club was well equipped to suit children of varying ages and was a welcome change for my daughter. The Bellboy at the Concierge was also very helpful to arrange a taxi to the airport at 6.30am. Would recommend.

Reviewed June 08, 2015
8.7
Excellent
Ronald from Malaysia
Couple
Stayed 1 night in November 2013

Old Building but very well-kept”

Location, Comfortable Room, Great Breakfast

The Westin has been around for ages but it has been well-kept. Rooms are very comfortable and bathroom is quite spacious. It is located at the start of Bukit Bintang, right opposite Pavilion Shopping Mall and next to Starhill Gallery, so this hotel is a great base for a shopping weekend. The breakfast spread at The Westin is fantastic - one of the best I've ever experienced. It is well-worth it to treat yourself and your loved one to their breakfast just once!

Reviewed November 22, 2013
8.7
Excellent
Chai from Malaysia
Family with teens
Stayed 2 nights in April 2015

Wonderful Stay!!”

Location, Comfort, 5 Star!

My second time staying at the Westin Kuala Lumpur! Truely a five star hotel from the friendly staff to the presentation and the comfort of the room! Will definitely stay with Westin again if I drop by Kuala Lumper again! Kudos for the excellent service!

Reviewed April 21, 2015
10.0
Exceptional
WEN from Singapore
Couple
Stayed 1 night in March 2018

Birthday staycation in Westin hotel KL”

Enjoyed the birthday celebration with my Wife at Westin hotel. Received warm welcome reception by the staff. Enjoyed the facilities and breakfast at Westin. The location is very ideal, just beside Bukit Bintang with lots of shopping malls nearby. Definitely visit and stay at the hotel again.

Reviewed April 04, 2018
9.3
Exceptional
TAY from Malaysia
Family with teens
Stayed 1 night in May 2013

As and above expection as always”

Superb standard of cleanliness, hotel is still in tip top condition and like new

I've been staying in Westin Hotel since they opened their doors years back. Surprisingly, my stay last weekend after many years, I see that Westin does maintain it's standard. Its cleanliness, tip top condition of the rooms and buildings. This is what I call a luxury hotel - it never fails to disappoint. I did not dine in but I know the coffee house has a good spread of buffet breakfast. Nothing in relation to the hotel, but when the hotel hailed a cab for us, the cab driver asked for a flat rate of RM15 to Changkat Bkt Bintang which is a short walk away, instead of using the meter. We took it coz it was drizzling.

Reviewed May 29, 2013
8.4
Excellent
Junie from Indonesia
Family with young children
Stayed 1 night in July 2017

Great location and staff, BUT...”

We've stayed in Westin Bukit Bintang many times, each time the staff are always friendly and helpful. Love the convenient location and the variety of breakfast spread. The only complaint we have is that even though we request for early check-in, we never get early check-in. Under normal situation we don't mind just leave the luggages there and go to the mall across the street to wait till the room is ready. But this time, we just got off a long haul flight. Total of 18 hours or so flight not including transit time. We specifically asked for early check-in even though we know by the time we arrive in the hotel it would be afternoon already. We got to the hotel at 4:30 in the afternoon and guess what? Our room is not ready. The front desk staff said the room was clean already, but they need half an hour for the supervisor to check the room. Half an hour just to check the room? In the end they rushed it to 15 minutes. We really hope the management would pay more attention to this.

Reviewed July 15, 2017
8.0
Excellent
Fame from Singapore
Solo traveler
Stayed 1 night in December 2013

Failed to Impress”

Location and Location and Location

Jln Bukit Bintang is by far the business street in KL that i can think off and there are alot of hotels within the stretch of road. I decided to stay in the Westin for the first time, think that Westin is a premium brand and i would be "wowed". Sadly i wasnt. i cant differentiate between Westin and any other 5 star hotel within that area. It's a normal 5 star hotel to me. I wasn't impressed. Worst, i had a room with a faulty aircon and a loose door fridge. They did change the room for me but i expected perfection from Westin. Overall it is still a good stay.. but i just hope that Westin dont become like another normal 5 star hotel.

Reviewed December 17, 2013
9.3
Exceptional
Deby from Indonesia
Family with young children
Stayed 3 nights in April 2015

nice hotel”

the location, the room, the food

It was nice experience to stay at westin KL, location exactly in front of pavillion KL, easy access to bukit bintang area. Room quite spacious with clean n comfy bathroom. Breakfast was also nice. Only we have to pay 30rm per hour if the kids wants to play in the kids club. Overall it was a nice hotel and surely would like to stay there again next time.

Reviewed April 11, 2015
9.6
Exceptional
CHAU from Vietnam
Group
Stayed 1 night in September 2016

Nice hotel”

Nice staff, clean & quiet room, best location for shopping. I always stay in The Westin Kuala Lumpur for my trip to Kuala Lumpur.

Reviewed October 24, 2016
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