The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera, Hotel Zone, Cancun, Mexico, 77500
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 The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
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     The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Reviews

    8.5
    Excellent
    /10
    (20 reviews)See what guests said
    9.2
    Exceptional

    "Staff was friendly and very helpful!"

    karla

    -

    June 25, 2016

    8.8
    Excellent facilities

    Things you’ll love about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    Things you'll love

    • Airport transfer

    • Private beach

    • Currency exchange

    • Hot tub

    Exceptional
    Location
    9.3
    See map
    Exceptional location
    Popular
    Nearby
  • La Isla Shopping Village290 m
  • Avenida Kukulkan820 m
  • Museo Maya De Cancun4.46 km
  • Torre Escenica4.68 km
  • Parroquia de Cristo Resucitado5.17 km
  • Playa Delfines5.57 km
  • El Rey Ruins (Zona Arqueologica El Rey)5.64 km
  • Tulum Avenue12.38 km
  • Playa Chac Mool16.68 km
  • El Parque de las Palapas16.86 km
  • Value for money8.0
    Location rating9.3
    Nearest airportCancún International Airport (CUN)
    Distance to airport13.9 km

    Rooms available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    Studio
    Studio
    ...
    • Room size: 37 m²/398 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    One Bedroom Villa
    One Bedroom Villa
    ...
    • Room size: 69 m²/743 ft²
    • Balcony/terrace
    • 2 double beds
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    Run of House
    Run of House
    ...
    • Balcony/terrace
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    Villa 1 bedroom - Single use
    Villa 1 bedroom - Single use
    ...
    • Balcony/terrace
    Enter dates to see prices
    Villa 1 bedroom - Family
    Villa 1 bedroom - Family
    ...
    • Balcony/terrace
    Enter dates to see prices
    Ocean Front Studio Villa, Studio, 1 Queen, Sofa bed, Balcony
    Ocean Front Studio Villa, Studio, 1 Queen, Sofa bed, Balcony
    ...
    • Bathtub
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    Room One Bedroom with Sea View
    Room One Bedroom with Sea View
    ...
    • Balcony/terrace
    Enter dates to see prices
    Premium With View Villa
    Premium With View Villa
    ...
    • Balcony/terrace
    Enter dates to see prices
    Single room - De Luxe
    Single room - De Luxe
    ...
    • Balcony/terrace
    Enter dates to see prices
    2 Bedroom Villa, Bedroom 1:, Bedroom 2:, Sofa bed, Whirlpool
    2 Bedroom Villa, Bedroom 1:, Bedroom 2:, Sofa bed, Whirlpool
    ...
    • Bathtub
    Enter dates to see prices
    Have a question for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

    What people love about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    • 9.2
      Exceptional

      "Hotel was beautiful and clean."

      karla

      |

      June 25, 2016

    • 9.6
      Exceptional

      "Still a wonderful place with fabulous pools, a serene spa facility, lovely restaurants, lots of fun programming, and the nicest staff in Cancun!"

      Rebecca

      |

      August 16, 2016

    • 10.0
      Exceptional

      "We received housekeeping services every day and we always had a generous supply of linens."

      Essie

      |

      September 13, 2017

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    More about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    More about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

    10.0
    Exceptional

    "Great place!"

    Stephen

    |

    November 13, 2017

    An overview

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    What they offer

    10.0
    Exceptional

    "The staff was wonderful."

    Essie

    |

    September 13, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (20)Booking.com Reviews (511)
    8.5
    /
    10
    Excellent
    Cleanliness8.6
    Facilities8.8
    Location9.3
    Room comfort and quality6.0
    Service8.2
    Value for money8.0
    All languages
    All guests (20)
    Showing 14 verified guest comments
    8.8
    Excellent
    MEI from Hong Kong
    Couple
    Studio, 1 Queen, Sofa bed, Ocean view, Balcony
    Stayed 3 nights in February 2019

    Location”

    Great location, staff friendly, nice view from my room.

    Reviewed February 07, 2019
    5.2
    Philip from United Kingdom
    Couple
    Stayed 1 night in May 2018

    Very poor for a Westin”

    Picked Westin because we wanted a nice place to go to straight off the plane before getting out of Cancun. Terrible staff, check in must've taken 20 minutes (not queuing, stood at the desk), and the service was pretty rude. They also kept trying to upsell us experiences & their restaurants. Not what you want when you're tired and just want to check in. Hotel insisted on bringing our bags to the room, then this took an hour to bring them. Just not what you expect.

    Reviewed June 23, 2018
    2.8
    Nils from United States
    Couple
    Stayed 3 nights in November 2017

    Looks nice, but terrible service ”

    Have never been treated worse in a hotel

    Reviewed November 30, 2017
    10.0
    Exceptional
    Stephen from United States
    Couple
    Stayed 4 nights in November 2017

    Exceptional”

    Great place! Felt like I was at a place that I could call home and not in a hotel room. The food was excellent and the staff was great. I would definitely stay there again.

    Reviewed November 13, 2017
    10.0
    Exceptional
    Essie from United States
    Group
    Stayed 2 nights in September 2017

    The property has all the features one could wish when selecting a location on the beach. Very clean”

    The staff was wonderful. Our villa faced the beach and we were able to enjoy the view. We received housekeeping services every day and we always had a generous supply of linens. There were sufficient restaurants on the property as well as a small store that sold items for food preparation. There was also a large shopping mall across the street. Transportation was very accessible, public transportation (bus), taxi, and a car rental counter on the property.

    Reviewed September 13, 2017
    10.0
    Exceptional
    Maria from United States
    Group
    Stayed 3 nights in August 2017

    great service and location!”

    Kudos to great staff and service! We got to the hotel before noon and requested for early check in. I was told that I will not be guaranteed to get to check in early but they were very nice to give us a room right away and upgraded our room from ocean view studio to a one bedroom villa! The location is also perfect! It is right across la isla mall and close to almost everything! I would highly recommend!

    Reviewed August 15, 2017
    9.6
    Exceptional
    Sean from United States
    Couple
    Stayed 5 nights in May 2017

    Beautiful beach, wonderful accommodations, great kitchen. Walking distance to many things. ”

    Great pool and beach. The beds were very comfortable. It was like having an apartment by the beach. The 1 BR has a full kitchen, washer/dryer, living room area and nice size balcony. In addition to bedroom with king sized bed and huge bathroom. Also, the staff was friendly and helpful. The food was resort quality, if you know what I mean. But there were lots of restaurants within walking distance and you could always cook your own food! They even have BBQ grills on the property.

    Reviewed May 16, 2017
    10.0
    Exceptional
    Nicholas from United States
    Group
    Stayed 4 nights in August 2016

    Excellent”

    There was a group of four of us that went down for a week vacation and stayed at this property. We all four had the best time of our lives at this place. The staff were very professional, friendly, and accommodating. The hotel was 5 star hands down. The location was perfect, in the middle of everything you needed within walking distance or riding the bus too. We have now found our new favorite place to go whenever we go back to Cancun, MX.

    Reviewed August 27, 2016
    9.6
    Exceptional
    Rebecca from United States
    Family with teens
    Stayed 6 nights in August 2016

    Another great trip!”

    This was our 4th time at the Westin Lagunamar (we are owners, but also got a room using $ instead of points) and as always, we enjoy our trip and the hotel. It's in the best location (albeit VERY busy across from La Isla Mall) and so easy to take the bus to downtown, restaurants, Isla Mujeres Ferry Dock and other places. Only 70 pesos which is like 50 cents US. I did notice that our room looked a little worn after this visit (the main hotel is 8 years old, newer facility is 4), but with a quick refresh of new rugs and some furniture, it would be fine. Still a wonderful place with fabulous pools, a serene spa facility, lovely restaurants, lots of fun programming, and the nicest staff in Cancun! You can't go wrong at the Lagunamar.

    Reviewed August 16, 2016
    9.2
    Exceptional
    karla from United States
    Family with young children
    Stayed 8 nights in June 2016

    Great stay”

    Staff was friendly and very helpful! Hotel was beautiful and clean.

    Reviewed June 25, 2016
    9.0
    Exceptional
    Paula from United States
    Couple
    Stayed 1 night in October 2015

    4 Star Hotel!”

    Location, bar staff, activities

    Check in is a joke! Arrived at noon, told our room would be ready around 2, then room changed and told 3, room changed again and told 4, then finally after complaint because we were told it would be ready around 6 we finally got keys and another room change about 5. Not best room location in the end but the resort is quite nice! Good food, great bar service and location is good! Would return but hope they get their check in procedures and staff responsible for having rooms ready on time in sync.

    Reviewed October 06, 2015
    2.7
    Mari from United States
    Couple
    Stayed 1 night in February 2013

    Not up to expectations of Westin brand”

    Leaving

    Room size and particularly bed size very small. Resort very disapointing.

    Reviewed February 22, 2013
    10.0
    Exceptional
    adrian from Mexico
    Family with young children
    Stayed 3 nights in July 2016

    EXELENTE HOTEL”

    EXELENTE HOTEL Y MUY BUENA ATENCION,FELICIDADES A TODOS LOS QUE TRABAJAN AHI¡¡¡¡¡¡

    Reviewed August 04, 2016
    9.6
    Exceptional
    tin from China
    Couple
    Stayed 5 nights in August 2016

    完美體驗”

    又有便利店, BUSINESS CENTER又唔駛錢, 服務態度好, 設施一流,禮賓部十分配合~

    Reviewed August 11, 2016
    This is a popular property. Don't miss out!

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    The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
    |Excellent 8.5
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    • Exceptional location
    • La Isla Shopping Village