The Westin Michigan Avenue Chicago

My daughter and I and her friend and mom stayed over the last weekend. It was the perfect location, close to the shopping we wanted to do (specifically the American Girl Place) and we were also right across the street from the trolley pickup for the Christmas light tour we were doing. We didn't need to access the car a single time until we left again because everything was so close! Very nice hotel, clean, updated, friendly staff. We would recommend to anyone and we would definitely stay again!

Great Value Great Location

I enjoyed everything about the stay. Great location, great staff and great price. Thank you!

I was there to do the event across the street Hustle Up The HANCOCK.

We could not check in right away because our room was "not quite ready". The (first) front desk staff asked for my phone number and would let me know when our room was ready. (In an attempt to save money for outrageous overnight parking cost, we decided to save money by using spot hero and parking at the John Hancock building across the street. We had multiple bags and not one person asked if we needed help.) The (first) staff person asked us to take a seat and we would receive a call when the room was ready. We awkwardly made our way to a few couches that seem to be on the opposite end of the hotel. The second I put my bags down and sat down I received a text that our room was ready. I picked up the heavy bags and waddled my way to the line that I had already waited in once. The (second) front desk staff took my id and gave me two room keys, told me to go to the elevator on the left and assured me it would not be noisy even though we were near the elevator. We found our room, opened the door, and it was occupied. I don't get mad easy or often, but after travelling 6 hours and having to wait for a room I was exhausted. We travelled back down to the lobby. Waited in line for the 3rd time and spoke to the (third) staff person. I explained the situation. He apologized. The (second) staff person was listening and came right over, she apologized and said: "you're Emily right?" "WRONG!" I asked if at the very least we could have free wifi hoping the (third) staff person would make it right. He found us another room and said it was an upgrade (i sure hope so since I was not able to see the entire first room due to its occupancy). He also gave us 30 dollars in room service, which at the end of our stay I realized wasn't much considering 1 item on the menu could potentially cost 30 dollars. I realize people make mistakes, we are all human. My fear at the end of the day was leaving my room, knowing full well that someone at the front desk may give my room k

We really love the hotel!!!

We enjoy the Westin. The room was disappointing. Air conditioners and pipes outside Windows. My suggestions if we get this type of room location next time? Thanks.

Rooms are old. Other than that, no complains as staffs were frinedly and rooms are clean.

This is a standard Westin - always reliable but with the added advantage of having a really quite decent bar and restaurant tagged onto the side. Eating in Chicago is pretty decent too and there are plenty of good bistros and lively evening hangouts for the slightly older crowd in this vibrant city. The Westin doesn't fail to live up to expectations

Very good

good

it is really good. the staff were friendly and the room is available for the good night view. and it is really near to john hancock observatory.

being aware that westin is a 4 stars hotel, i was very deceived to see the standard of their room. everything is old and the toilet had mouldings. i didn't feel relax at all staying at this hotel. also, no amenities at all in the room and i was told they dont stock their rooms with the amenities anymore, we gotta call and request. so during this entire 3 nights, they were out of slippers. beside the location, nothing i was happy with with this hotel.

Stayed here one night and service and rooms were good. The beds are one of the better beds. Hotel location is great, near many shopping areas like water tower plaza. For those wanting to rent a car, hertz is right inside the hotel as well. Would stay here again.

Excellent stay.... would go back there in a blast ! This is really a super nice hotel. Staff was very helpful, resourceful and smiling. Rooms were very well equipped, looking great. Very good experience !!