BEST after-Christmas-getaway ever!!!”

You can’t go wrong staying at The Westin, most especially on one of their Club Floors(14 or 15). Our family’s 2nd time at this Hotel, we again enjoyed the views of Michigan Ave.,(from the Club Lounge), all decked out in Christmas lights is absolutely, MAGICAL! The buffet foods served, from 7am to 10pm, SENSATIONAL! Shopping is right outside their front door on Michigan Ave...street and stores were heavily crowded during weekend, but that didn’t stop our family! We enjoyed the hustle and bustle of the Holiday season and took advantage of all their amazing, after Christmas sales. Check-in and check-out was a breeze at The Westin, especially going through Agoda.com...thank you Agoda! :) Our 2-beds room was spotless clean and spacious, overlooking Michigan Ave... our beds were made on second day, a real nice touch, after coming back from a day of shopping and sightseeing. Their staff is top notch and so very warm and friendly, especially Katie, at Check-in...she deserves to be rewarded!

Great location with suprisingly good bar and resto”

This is a standard Westin - always reliable but with the added advantage of having a really quite decent bar and restaurant tagged onto the side. Eating in Chicago is pretty decent too and there are plenty of good bistros and lively evening hangouts for the slightly older crowd in this vibrant city. The Westin doesn't fail to live up to expectations

Very good”

We could not check in right away because our room was "not quite ready". The (first) front desk staff asked for my phone number and would let me know when our room was ready. (In an attempt to save money for outrageous overnight parking cost, we decided to save money by using spot hero and parking at the John Hancock building across the street. We had multiple bags and not one person asked if we needed help.) The (first) staff person asked us to take a seat and we would receive a call when the room was ready. We awkwardly made our way to a few couches that seem to be on the opposite end of the hotel. The second I put my bags down and sat down I received a text that our room was ready. I picked up the heavy bags and waddled my way to the line that I had already waited in once. The (second) front desk staff took my id and gave me two room keys, told me to go to the elevator on the left and assured me it would not be noisy even though we were near the elevator. We found our room, opened the door, and it was occupied. I don't get mad easy or often, but after travelling 6 hours and having to wait for a room I was exhausted. We travelled back down to the lobby. Waited in line for the 3rd time and spoke to the (third) staff person. I explained the situation. He apologized. The (second) staff person was listening and came right over, she apologized and said: "you're Emily right?" "WRONG!" I asked if at the very least we could have free wifi hoping the (third) staff person would make it right. He found us another room and said it was an upgrade (i sure hope so since I was not able to see the entire first room due to its occupancy). He also gave us 30 dollars in room service, which at the end of our stay I realized wasn't much considering 1 item on the menu could potentially cost 30 dollars. I realize people make mistakes, we are all human. My fear at the end of the day was leaving my room, knowing full well that someone at the front desk may give my room k

Poor check process. Crowded area. Staff not very personable. Rushed.”

We enjoy the Westin. The room was disappointing. Air conditioners and pipes outside Windows. My suggestions if we get this type of room location next time? Thanks.

Girls Weekend”

My daughter and I and her friend and mom stayed over the last weekend. It was the perfect location, close to the shopping we wanted to do (specifically the American Girl Place) and we were also right across the street from the trolley pickup for the Christmas light tour we were doing. We didn't need to access the car a single time until we left again because everything was so close! Very nice hotel, clean, updated, friendly staff. We would recommend to anyone and we would definitely stay again!

Great location and great service”

Stayed here one night and service and rooms were good. The beds are one of the better beds. Hotel location is great, near many shopping areas like water tower plaza. For those wanting to rent a car, hertz is right inside the hotel as well. Would stay here again.

Perfect hotel ! Perfect location ! Perfect staff !”

Excellent stay.... would go back there in a blast ! This is really a super nice hotel. Staff was very helpful, resourceful and smiling. Rooms were very well equipped, looking great. Very good experience !!

Great Stay!”

I enjoyed everything about the stay. Great location, great staff and great price. Thank you!

it is really fabulous”

it is really good. the staff were friendly and the room is available for the good night view. and it is really near to john hancock observatory.

Exceptional”

I was there to do the event across the street Hustle Up The HANCOCK.

Good location but deceiving hotel”

being aware that westin is a 4 stars hotel, i was very deceived to see the standard of their room. everything is old and the toilet had mouldings. i didn't feel relax at all staying at this hotel. also, no amenities at all in the room and i was told they dont stock their rooms with the amenities anymore, we gotta call and request. so during this entire 3 nights, they were out of slippers. beside the location, nothing i was happy with with this hotel.

A very nice hotel, superb location”

We really love the hotel!!!

Exceptional”

Great Value Great Location

excellent staffs”

Rooms are old. Other than that, no complains as staffs were frinedly and rooms are clean.

Excellent staffs performance, good restaurant”

Very good

Good location”

good

Nice hotel lack of breakfast facility ”

We went to have our breakfast in the hotel before we started our day at 8:30 am. Unfortunately the staff said “breakfast area is closed today”.

Value for money”

This hotel is valuable for money comparing to others nearby, with near access to many shopping center and public transportation

Great location”

Pleasant”