theres room to swing a cat”

Awesome room size for New York, great location for theatre goers, and whilst close to Times Square if that's what you want, far enough away to avoid. Very disappointed with the supposedly "heavenly" bath. I'm 5'7 and had more of me out of the water than in, which was the whole reason I booked this hotel (room 4430).

Solidly good and could be better”

Although Times Square is super busy, there's no more central location in New York. This is a very convenient place to stay. The hotel has strong assets - new building, reasonably sized rooms, great Westin beds. Staff was reasonably friendly, too. A little extra attention would move this hotel from satisfactory/good to very good: - curtains that are really opaque - less boring room decor - real milk for the in-room coffee, not tiny packets of powered non-dairy "creamer" - and of course more reasonable prices.

Not a bad experience but wouldnt stay again..”

The location is great as it's walkadistance to many attractions but that being said, staying in a hotel in the middle of Times Square is so so loud. All day, everyday you hear constant traffic and sirens, it was difficult to sleep, and that was with us bring on the 33rd floor. Staff was also a bit inattentive, not answering front desk calls or transfering calls for requests. Plus the rooms are outdated and not like the Westins we are used to.

Heart of the City”

My mother and I had a good time staying at Westin Times Sq. primarily because of the location. It is located between 43rd St and 8th Avenue, so it is not quite smack dab in the middle of the loud noise along Broadway. There is a nice deli across from the hotel, and a few steps up the street there is a quaint little pizzeria that serves really good food at reasonable prices. It is called Bella Vita. Highly recommended. The hotel is also very nice and the room is very comfortable. But the wifi rate is quite expensive, $19.95 per night for high speed. And there isn't much of a view from the regular rooms. Once, the housekeeping skipped our room even after we called to make sure they know we are leaving the room after noon time. So after a long day we came back to unmade beds and full waste baskets. We had to call the front desk twice to get the housekeeping staff service our room at 9 p.m. which is kind of annoying because we were already very tired. I also ordered a package from Amazon, which arrived a bit later than expected, but the FedEx staff seemed annoyed when they had to help me, and the front desk staff didn't seem to care. In short, if the package isn't there they aren't going to help you track it, either. Which is fair, and fine, but still rather disappointing. Other than that, we had a pleasant stay and everything else was good and proper.

Excellent Service”

This was the first time staying at The Westin and the experience was incredible. The staff were very helpful. I even got an upgrade.

Great location”

Great location very close to Times Square and convenient for the hop on busses start tour points. Ensure you check breakfast is included in your specific room as Agoda headline says breakfast included and then when you book room, most exclude breakfast

If it wasn’t for business, I will stay somewhere else. Very noisy as it’s lolaction. ”

The room wasn’t set up properly for two people as we booked. It was set up for 1 person and we booked to stay for 7 nights. I feedback to the room services team that there wasn’t any room service menu. After 3 days we finally see the menu. Don’t expect cleaner will clean the floor. I had some leaquid dropped on the floor and through out our stay, it never got cleaned. I stayed in different Westin hotels, this one the bed was old and you can tell it’s got shapes from the bed surfac. The breakfast is very good. We had our breakfast there every morning. Really recommended. The waiting area near check in desk was well designed and nice to sit there before/after checking in. The area is extremely noisey, due to the bad NYC traffic. At any time any point you will hear the honking and ambulance got stuck due to the bad traffic. Just imagin the noises 24/7.... If it wasn’t for business, I won’t stay there.

Great Location!”

Very great location, just besides the times square, you can walk to the 5th AVE in five minutes, many famous resturant around and subway station at the undergroud floor

Excellent considering NYE pressure”

The hotel was at capacity and getting rooms ready for people was a challenge. But NYE in Times Square is nuts. Everything else was good.

Good location, adequate service, out-of-dated facilities”

Very good location in Times Square. We basically walked to those nearby restaurants, theaters, the department stores on 5th Ave and even Central Park. - This will be the only reason that I stay there again. The facilities are kind of old. You need to ask for almost everything - not sure if this is a US thing. The staff is generally fine but sometimes we feel they're looking for tips too obviously rather than making you happy there.

Good”

The location of the hotel is good, most attraction areas in time square near you, stuff in the reception are friendly and helpful full, the room service is very slow, the house keeping wasn't very clean, also they took along time to answer calls and pickup the luggages. The hotel lobby has nice internal design, near restaurants and there is a movie theater next door.

Convenient location, noisy room, unfriendly staffs”

The location was great and the room was nice and convenient. But the noise from other rooms (especially water noise from bathroom) were loud until late at night, and staffs were surprisingly unfriendly and uneffective. I requested lare checkout as a SPG gold member, and they still made my room keys unvalid past noon of the checkout day, and then made me wait in line with other check-in guests at the front desk in ordet to fix the room key issue. Luggage staffs were also slow and hard to find.

The service not as good as other Westin Hotel”

The service in this Westin hotel not as good as other Westin Hotel, in the bathroom there is a disturbing voice. I have complains since yesterday but have not been repaired till now.

Great location in Time Square ”

Convenient location for walking to Time Square.

Nice”

Located in the middle of NYC, convenient to look around the whole city. Nice & cozy room makes my trip comfortable

destination fee”

I don't understand why they impose the destination fee. After all, destination fee could be an additional payment for the stay. What is worse, the morning buffet was not good enough given that the hotel is reputative hotel.

Exceptional”

It would have been helpful if the Daily Destination Fee was explained st Check In instead of Check Out.

Poor service attitude”

Poor service- from check in (unfriendly) to housekeeper where they never refill all your toiletries (certain items) every day !!! Had to keep calling them for a refill and the night staff may not understand English all the time!

Great”

This hotel is awesome

Great Stay !!!”

Great stay!! The only drawback was that there was no free wifi in the room