The Westin New York at Times Square

Very great location, just besides the times square, you can walk to the 5th AVE in five minutes, many famous resturant around and subway station at the undergroud floor

Spend most of my business trip at reception, I booked two traditional standard corner rooms, both rooms were filthy after paying over $3,350 for 4 nights. I complained and I was asked to go back into the room and show and watch the cleaner clean it. Having just arrived from a 12 hour flight at 11: pm. The cleaner did apologies and told me the room had not be cleaned and was missing towels etc. She could have spend a year cleaning the room and that would not have made a difference. it was full a grime, with masking tape which was half ripped off on the edges of the horrid carpet. This hotel should not have a sign of the name Westin on its door. This was more like a low end motel. I would not even give it a two star rating. The door men were the only welcoming part of the trip.

It would have been helpful if the Daily Destination Fee was explained st Check In instead of Check Out.

The location is great as it's walkadistance to many attractions but that being said, staying in a hotel in the middle of Times Square is so so loud. All day, everyday you hear constant traffic and sirens, it was difficult to sleep, and that was with us bring on the 33rd floor. Staff was also a bit inattentive, not answering front desk calls or transfering calls for requests. Plus the rooms are outdated and not like the Westins we are used to.

The location of the hotel is good, most attraction areas in time square near you, stuff in the reception are friendly and helpful full, the room service is very slow, the house keeping wasn't very clean, also they took along time to answer calls and pickup the luggages. The hotel lobby has nice internal design, near restaurants and there is a movie theater next door.

The worst service among all SPG properties, ranging from front desk to manager especially on how to handle a complain. Highly disappointed.

The room wasn’t set up properly for two people as we booked. It was set up for 1 person and we booked to stay for 7 nights. I feedback to the room services team that there wasn’t any room service menu. After 3 days we finally see the menu. Don’t expect cleaner will clean the floor. I had some leaquid dropped on the floor and through out our stay, it never got cleaned. I stayed in different Westin hotels, this one the bed was old and you can tell it’s got shapes from the bed surfac. The breakfast is very good. We had our breakfast there every morning. Really recommended. The waiting area near check in desk was well designed and nice to sit there before/after checking in. The area is extremely noisey, due to the bad NYC traffic. At any time any point you will hear the honking and ambulance got stuck due to the bad traffic. Just imagin the noises 24/7.... If it wasn’t for business, I won’t stay there.

Nice view, great location but staffs weren't that nice. They unlocked the door so easily without listening carefully. Charging $9 to hot meal isnt fair since there's not much for hot meals.

A very nice hotel, closes to shopping & food

Upgraded king had a bathroom door didn't fully close and a couple of flying insects as roommates

Front Desk Staff could have been better

Good staff. Courtesy in abundance.

Poor service- from check in (unfriendly) to housekeeper where they never refill all your toiletries (certain items) every day !!! Had to keep calling them for a refill and the night staff may not understand English all the time!

Although Times Square is super busy, there's no more central location in New York. This is a very convenient place to stay. The hotel has strong assets - new building, reasonably sized rooms, great Westin beds. Staff was reasonably friendly, too. A little extra attention would move this hotel from satisfactory/good to very good: - curtains that are really opaque - less boring room decor - real milk for the in-room coffee, not tiny packets of powered non-dairy "creamer" - and of course more reasonable prices.

This hotel is awesome

Very good location in Times Square. We basically walked to those nearby restaurants, theaters, the department stores on 5th Ave and even Central Park. - This will be the only reason that I stay there again. The facilities are kind of old. You need to ask for almost everything - not sure if this is a US thing. The staff is generally fine but sometimes we feel they're looking for tips too obviously rather than making you happy there.

My mother and I had a good time staying at Westin Times Sq. primarily because of the location. It is located between 43rd St and 8th Avenue, so it is not quite smack dab in the middle of the loud noise along Broadway. There is a nice deli across from the hotel, and a few steps up the street there is a quaint little pizzeria that serves really good food at reasonable prices. It is called Bella Vita. Highly recommended. The hotel is also very nice and the room is very comfortable. But the wifi rate is quite expensive, $19.95 per night for high speed. And there isn't much of a view from the regular rooms. Once, the housekeeping skipped our room even after we called to make sure they know we are leaving the room after noon time. So after a long day we came back to unmade beds and full waste baskets. We had to call the front desk twice to get the housekeeping staff service our room at 9 p.m. which is kind of annoying because we were already very tired. I also ordered a package from Amazon, which arrived a bit later than expected, but the FedEx staff seemed annoyed when they had to help me, and the front desk staff didn't seem to care. In short, if the package isn't there they aren't going to help you track it, either. Which is fair, and fine, but still rather disappointing. Other than that, we had a pleasant stay and everything else was good and proper.

Near to everything to see

Great stay

Convenient location for walking to Time Square.