The Westin New York at Times Square

The Westin New York at Times Square

270 West 43rd Street, Times Square, New York (NY), United States, 10036
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 The Westin New York at Times Square
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    Lobby The Westin New York at Times Square
    Lobby The Westin New York at Times Square
    Interior view The Westin New York at Times Square
     The Westin New York at Times Square
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    Exterior view The Westin New York at Times Square

    Guest reviews

    8.2
    Excellent
    /10
    (85 reviews)See what guests said
    6.8
    Good

    "The breakfast is very good."

    TSUI-LING

    -

    December 3, 2017

    8.6
    Excellent cleanliness
    Recommended by 90% of guests

    Property highlights

    • 90 meters to public transportation

    • Located in heart of New York (NY)

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!Booked 14 times since yesterday
    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • AMC Empire 2560 m
  • Seventh Avenue90 m
  • Ripley's Believe It or Not - Times Square120 m
  • Sanrio Luxe140 m
  • Urbo Supply140 m
  • The Art of the Brick by Nathan Sawaya170 m
  • Madame Tussaud's New York Inc170 m
  • Holy Cross Church170 m
  • Lyric190 m
  • New York Sports Club190 m
  • Value for money7.6
    Location rating9.4
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport10.0 km
    Select your room
    8.5
    Excellent
    Room comfort & quality
    One-Bedroom Suite
    One-Bedroom Suite
    ...
    • Room size: 37 m²/398 ft²
    • 1 super king bed and 1 sofa...
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    Deluxe Double Room with Two Double Beds
    Deluxe Double Room with Two Double Beds
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 1 king bed and 1 sofa bed
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    Family Grand Deluxe Room with Two Queen Beds
    Family Grand Deluxe Room with Two Queen Beds
    ...
    • Room size: 37 m²/398 ft²
    • 2 king beds
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    Premium Deluxe Suite
    Premium Deluxe Suite
    ...
    • Room size: 37 m²/398 ft²
    • Non-smoking
    • 1 super king bed and 1 sofa...
    Enter dates to see prices
    Premium Double Room with Two Double Beds
    Premium Double Room with Two Double Beds
    ...
    • Room size: 32 m²/344 ft²
    • 2 double beds
    Enter dates to see prices
    Premium King Room
    Premium King Room
    ...
    • Room size: 32 m²/344 ft²
    • 1 super king bed
    Enter dates to see prices
    1 Bedroom
    1 Bedroom
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    Enter dates to see prices
    Deluxe Corner King Room
    Deluxe Corner King Room
    ...
    • Room size: 32 m²/344 ft²
    • 1 super king bed
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 32 m²/344 ft²
    • 1 super king bed
    Enter dates to see prices
    Have a question for The Westin New York at Times Square?

    What people love about the property

    • 7.6
      Very good

      "A very nice hotel, closes to shopping & food"

      Wahyu D.

      |

      January 13, 2017

    • 6.8
      Good

      "The waiting area near check in desk was well designed and nice to sit there before/after checking in."

      TSUI-LING

      |

      December 3, 2017

    • 7.6
      Very good

      "This is a very convenient place to stay."

      Peter

      |

      July 24, 2016

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    More about The Westin New York at Times Square

    More about The Westin New York at Times Square

    8.0
    Very good

    "The hotel is also very nice and the room is very comfortable..."

    Yopita

    |

    May 23, 2016

    An overview

    Show less

    What they offer

    6.8
    Good

    "The hotel lobby has nice internal design, near restaurants a..."

    Adla

    |

    March 5, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Don Shula's Resturant
    30 m American, Gluten Free, Steakhouse
    Gourmet New York
    50 m American
    Shake Shack Theater District
    80 m American, Fast food
    Italian cuisine
    Italian cuisine
    Mama's Pizza
    130 m Italian, Pizza
    Il Forno
    140 m Italian, Pizza
    Don Giovanni
    230 m Italian, Pizza
    Bar
    Bar
    Blue Ruin Bar
    270 m Bar, Pub
    St. Cloud
    330 m Bar
    The Mean Fiddler
    330 m Bar, Irish, Pub

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (85)Booking.com Reviews (1297)
    8.2
    /
    10
    Cleanliness8.6
    Facilities7.7
    Location9.4
    Room comfort and quality8.5
    Service7.6
    Value for money7.6
    Provided by verified guests of Agoda
    All languages
    All guests (85)
    All room types

    Show reviews that mention 

    Showing 42 verified guest comments
    123
    8.4
    Excellent
    DANNI from China
    Solo traveler
    Traditional King, Guest room, 1 King
    Stayed 5 nights in September 2018
    Great Location!”
    Very great location, just besides the times square, you can walk to the 5th AVE in five minutes, many famous resturant around and subway station at the undergroud floor
    Reviewed November 29, 2018
    2.8
    Jules
    Business traveler
    Stayed 4 nights in October 2018
    Acceptable”
    Spend most of my business trip at reception, I booked two traditional standard corner rooms, both rooms were filthy after paying over $3,350 for 4 nights. I complained and I was asked to go back into the room and show and watch the cleaner clean it. Having just arrived from a 12 hour flight at 11: pm. The cleaner did apologies and told me the room had not be cleaned and was missing towels etc. She could have spend a year cleaning the room and that would not have made a difference. it was full a grime, with masking tape which was half ripped off on the edges of the horrid carpet. This hotel should not have a sign of the name Westin on its door. This was more like a low end motel. I would not even give it a two star rating. The door men were the only welcoming part of the trip.
    Reviewed November 06, 2018
    9.6
    Exceptional
    Betsy from United States
    Group
    Stayed 1 night in October 2018
    Exceptional”
    It would have been helpful if the Daily Destination Fee was explained st Check In instead of Check Out.
    Reviewed October 13, 2018
    8.8
    Excellent
    tazim from Canada
    Couple
    Stayed 3 nights in September 2018
    Not a bad experience but wouldnt stay again..”
    The location is great as it's walkadistance to many attractions but that being said, staying in a hotel in the middle of Times Square is so so loud. All day, everyday you hear constant traffic and sirens, it was difficult to sleep, and that was with us bring on the 33rd floor. Staff was also a bit inattentive, not answering front desk calls or transfering calls for requests. Plus the rooms are outdated and not like the Westins we are used to.
    Reviewed September 19, 2018
    6.8
    Good
    Adla from United Arab Emirates
    Group
    Traditional King, Guest room, 1 King
    Stayed 6 nights in February 2018
    Good”
    The location of the hotel is good, most attraction areas in time square near you, stuff in the reception are friendly and helpful full, the room service is very slow, the house keeping wasn't very clean, also they took along time to answer calls and pickup the luggages. The hotel lobby has nice internal design, near restaurants and there is a movie theater next door.
    Reviewed March 05, 2018
    5.6
    Hilda from Indonesia
    Family with young children
    Stayed 7 nights in December 2017
    Good Location but with VERY BAD service ”
    The worst service among all SPG properties, ranging from front desk to manager especially on how to handle a complain. Highly disappointed.
    Reviewed December 28, 2017
    6.8
    Good
    TSUI-LING from United Kingdom
    Business traveler
    Stayed 7 nights in November 2017
    If it wasn’t for business, I will stay somewhere else. Very noisy as it’s lolaction. ”
    The room wasn’t set up properly for two people as we booked. It was set up for 1 person and we booked to stay for 7 nights. I feedback to the room services team that there wasn’t any room service menu. After 3 days we finally see the menu. Don’t expect cleaner will clean the floor. I had some leaquid dropped on the floor and through out our stay, it never got cleaned. I stayed in different Westin hotels, this one the bed was old and you can tell it’s got shapes from the bed surfac. The breakfast is very good. We had our breakfast there every morning. Really recommended. The waiting area near check in desk was well designed and nice to sit there before/after checking in. The area is extremely noisey, due to the bad NYC traffic. At any time any point you will hear the honking and ambulance got stuck due to the bad traffic. Just imagin the noises 24/7.... If it wasn’t for business, I won’t stay there.
    Reviewed December 03, 2017
    6.8
    Good
    EUNJEE from South Korea
    Business traveler
    Stayed 4 nights in February 2017
    Staff soso”
    Nice view, great location but staffs weren't that nice. They unlocked the door so easily without listening carefully. Charging $9 to hot meal isnt fair since there's not much for hot meals.
    Reviewed February 13, 2017
    7.6
    Very good
    Wahyu from Indonesia
    Couple
    Stayed 2 nights in June 2016
    Good Location”
    A very nice hotel, closes to shopping & food
    Reviewed January 13, 2017
    3.2
    Michael from United States
    Couple
    Stayed 3 nights in January 2017
    Run down”
    Upgraded king had a bathroom door didn't fully close and a couple of flying insects as roommates
    Reviewed January 06, 2017
    6.8
    Good
    Ramani from Singapore
    Family with teens
    Stayed 3 nights in December 2016
    Mixed Blessings ”
    Front Desk Staff could have been better
    Reviewed December 26, 2016
    8.8
    Excellent
    VISWANATHAN from India
    Couple
    Stayed 2 nights in December 2016
    Good place if you want to go around the NY areas.”
    Good staff. Courtesy in abundance.
    Reviewed December 25, 2016
    6.4
    Good
    GERMAINE from Singapore
    Business traveler
    Stayed 8 nights in October 2016
    Poor service attitude”
    Poor service- from check in (unfriendly) to housekeeper where they never refill all your toiletries (certain items) every day !!! Had to keep calling them for a refill and the night staff may not understand English all the time!
    Reviewed October 23, 2016
    7.6
    Very good
    Peter from United States
    Business traveler
    Stayed 3 nights in July 2016
    Solidly good and could be better”
    Although Times Square is super busy, there's no more central location in New York. This is a very convenient place to stay. The hotel has strong assets - new building, reasonably sized rooms, great Westin beds. Staff was reasonably friendly, too. A little extra attention would move this hotel from satisfactory/good to very good: - curtains that are really opaque - less boring room decor - real milk for the in-room coffee, not tiny packets of powered non-dairy "creamer" - and of course more reasonable prices.
    Reviewed July 24, 2016
    10.0
    Exceptional
    Mohammed from Saudi Arabia
    Family with young children
    Stayed 2 nights in July 2016
    Great”
    This hotel is awesome
    Reviewed July 23, 2016
    7.6
    Very good
    Lei from China
    Couple
    Stayed 4 nights in July 2016
    Good location, adequate service, out-of-dated facilities”
    Very good location in Times Square. We basically walked to those nearby restaurants, theaters, the department stores on 5th Ave and even Central Park. - This will be the only reason that I stay there again. The facilities are kind of old. You need to ask for almost everything - not sure if this is a US thing. The staff is generally fine but sometimes we feel they're looking for tips too obviously rather than making you happy there.
    Reviewed July 12, 2016
    8.0
    Excellent
    Yopita from Indonesia
    Solo traveler
    Stayed 5 nights in May 2016
    Heart of the City”
    My mother and I had a good time staying at Westin Times Sq. primarily because of the location. It is located between 43rd St and 8th Avenue, so it is not quite smack dab in the middle of the loud noise along Broadway. There is a nice deli across from the hotel, and a few steps up the street there is a quaint little pizzeria that serves really good food at reasonable prices. It is called Bella Vita. Highly recommended. The hotel is also very nice and the room is very comfortable. But the wifi rate is quite expensive, $19.95 per night for high speed. And there isn't much of a view from the regular rooms. Once, the housekeeping skipped our room even after we called to make sure they know we are leaving the room after noon time. So after a long day we came back to unmade beds and full waste baskets. We had to call the front desk twice to get the housekeeping staff service our room at 9 p.m. which is kind of annoying because we were already very tired. I also ordered a package from Amazon, which arrived a bit later than expected, but the FedEx staff seemed annoyed when they had to help me, and the front desk staff didn't seem to care. In short, if the package isn't there they aren't going to help you track it, either. Which is fair, and fine, but still rather disappointing. Other than that, we had a pleasant stay and everything else was good and proper.
    Reviewed May 23, 2016
    9.2
    Exceptional
    Elaine from Malaysia
    Family with teens
    Stayed 3 nights in May 2016
    Great place to stay”
    Near to everything to see
    Reviewed May 09, 2016
    8.7
    Excellent
    Lorraine from United States
    Business traveler
    Stayed 1 night in March 2016
    Great stay”
    Service, location, room cleanlinesd
    Great stay
    Reviewed March 16, 2016
    8.3
    Excellent
    JESDA from Thailand
    Business traveler
    Stayed 1 night in February 2016
    Great location in Time Square ”
    Location, Comfort, Clean
    Convenient location for walking to Time Square.
    Reviewed February 23, 2016
    123
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    • Exceptional location
    • Broadway
    • 42nd St Port Authority Bus Terminal Subway Station is within 0.09 km