The Westin New York Grand Central
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8.0
Excellent
/10
(99 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Grand Central Terminal450 m
  • Empire State Building940 m
  • Museum of Modern Art (MoMA)1.13 km
  • Times Square1.31 km
  • Top of the Rock Observation Deck1.33 km
  • Broadway1.64 km
  • Metropolitan Museum of Art3.25 km
  • Central Park3.61 km
  • The National 9/11 Memorial & Museum5.46 km
  • Statue of Liberty9.04 km
  • The Westin New York Grand Central

    212 East 42nd Street, Midtown East, New York (NY), United States, 10017 - See map

    This property is in high demand!

    Booked 32 times

    "Overall, a very nice stay - about 2 blocks east of Grand Central and about a block to the Airporter Bus station and the Metro, which takes you everywh..."
    Tim - January 11, 2016
    Excellent cleanliness
    8.4 rating for cleanliness
    Excellent comfort
    8.2 room quality and comfort
    Very good facilities on premise
    7.6 facilities on premise
    Very good service
    7.4 rating for service
    • 360 meters to public transportation

    • Airport transfer

    • Located in heart of New York (NY)

    • Air conditioning

    • Daily housekeeping

    Cheaper than 95% of all properties in New York (NY) in the last 24 hours

    Compared to 5,176 New York (NY) properties at Agoda for various dates

    Property ranking|Compared to 5,176 New York (NY) properties
    See all rankings
    Room comfort score
    8.2/10
    Review score - United States
    8.8/10
    Location score
    9.0/10
    Value for money score
    7.7/10
    Better than
    98
    %
    of New York (NY) properties
    Better than
    98
    %
    of New York (NY) properties
    Better than
    97
    %
    of New York (NY) properties
    Better than
    96
    %
    of New York (NY) properties
    Value for money7.7
    Location rating9.0
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport8.9 km

    Rooms available at The Westin New York Grand Central

    8.2
    Excellent
    Room comfort & quality
    Deluxe Double, Guest room, 2 Double
    Deluxe Double, Guest room, 2 Double
    ...
    • Non-smoking
    • Shower
    • 2 double beds
    Enter dates to see prices
    Traditional King, Guest room, 1 King
    Traditional King, Guest room, 1 King
    ...
    • Shower
    • 1 king bed
    Enter dates to see prices
    1 bedroom Suite
    1 bedroom Suite
    ...
    • Room size: 31 m²/334 ft²
    • Shower
    Enter dates to see prices
    Premium King View, Guest room, 1 King, Sofa bed
    Premium King View, Guest room, 1 King, Sofa bed
    ...
      Enter dates to see prices
      One-Bedroom King Suite with Sofa Bed
      One-Bedroom King Suite with Sofa Bed
      ...
      • Room size: 67 m²/721 ft²
      • Shower
      • 1 king bed
      Enter dates to see prices
      Empire King Suite with Sofa Bed
      Empire King Suite with Sofa Bed
      ...
      • Room size: 67 m²/721 ft²
      • Shower
      • 1 king bed
      Enter dates to see prices
      Deluxe King, Guest room, 1 King, Sofa bed
      Deluxe King, Guest room, 1 King, Sofa bed
      ...
      • Non-smoking
      • Shower
      • 1 king bed
      Enter dates to see prices
      One-Bedroom Suite with Two Double Beds
      One-Bedroom Suite with Two Double Beds
      ...
      • Room size: 67 m²/721 ft²
      • Shower
      • 2 double beds
      Enter dates to see prices
      Traditional Double, Guest room, 2 Double
      Traditional Double, Guest room, 2 Double
      ...
      • Shower
      • 1 king bed
      Enter dates to see prices
      Premium King, Larger Guest room, 1 King, Sofa bed
      Premium King, Larger Guest room, 1 King, Sofa bed
      ...
      • Shower
      • 1 king bed or 2 double beds
      Enter dates to see prices

      What people love about The Westin New York Grand Central

      • 8.4
        Excellent
        Location

        "Location is nice, just a few blocks away from the grand central station;"

        Sum H.

        |

        September 22, 2017

      • 9.6
        Exceptional
        Location

        "Location is great, close to Grand Central and Times Square."

        Thomas

        |

        March 29, 2017

      • 9.6
        Exceptional
        Spaciousness

        "Well-appointed rooms with lots of great little extras, like fresh-brewed coffee in the room, free bottled water and late check out."

        Thomas

        |

        March 29, 2017

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      More about The Westin New York Grand Central

      More about The Westin New York Grand Central

      9.6
      Exceptional

      "Hotel is modern and clean, very comfortable and more than ad..."

      Thomas

      |

      March 29, 2017

      An overview

      Show less

      Most talked about facilities

      Housekeeping
      5 mentions
      Food & Dining
      2 mentions
      Breakfast
      2 mentions
      View
      2 mentions

      What they offer

      8.4
      Excellent
      Spaciousness

      "Easy access, hotel room is big."

      Kelly

      |

      January 28, 2017

      View all reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American

      Restaurants on site

      The LCL: Bar & Kitchen
      Cuisine:American

      Nearby restaurants

      American cuisine
      American cuisine
      THE LCL: Bar & Kitchen
      American, Bar
      Sandwicherie
      10 m American, Cafe, Fast food
      Aroma Espresso Bar 42nd St
      10 m American, Cafe, Fast food
      Italian cuisine
      Italian cuisine
      Pietro's
      80 m Italian, Steakhouse
      Piccolo Fiore Ristorante Italiano
      170 m Italian
      Patsy's Pizzeria
      180 m Italian, Pizza
      Bar
      Bar
      Peter Dillon's
      240 m Bar
      Bierhaus NYC
      250 m Bar, European, German
      Pod 39
      250 m Bar, Mexican

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Announcements

      Show less

      What guests think of this property

      Overall rating
      8.0
      Excellent
      From 947 reviews
      Provided by verified guests of
      Agoda Reviews (99)Booking.com Reviews (795)
      Rating via Agoda8.0
      /
      10
      Cleanliness8.4
      Facilities7.6
      Location9.0
      Room comfort and quality8.2
      Service7.4
      Value for money7.7
      High score for New York (NY)

      Most recent reviews for The Westin New York Grand Central

      Family with teens
      Stayed 2 nights in August 2019
      Deluxe Double, Guest room, 2 Double
      Exceptional9.2
      Great location and good hotel valueDid not spend much time in the hotel but loved the fruit infused water in the lobby as we came and went. Excellent A/C. We had a nice view. Downside was long check in line and there was some mold in the shower grout, which is my pet peeve.
      Maryannefrom AustriaReviewed August 13, 2019
      Family with young children
      Stayed 3 nights in June 2019
      Deluxe Double, Guest room, 2 Double
      Review score5.6
      Dispute over Resort / Destination Fee Prior to my arrival, my credit card had already been charged with the total amount that included the Resort Fee - the term used by Agoda. Upon check in, they insisted I had to pay the additional Destination Fee - a term used by Westin. In return I get benefits like F&B and Laundry. I disputed & showed my credit card statement with USD697. 71 charged. They did not accept my explanation and said they would check, but never got back to me. As a result I did not use any F&B or laundry benefits. Upon checkout I received the detailed breakdown of the bill which clearly showed I already paid the destination/resort fee. I expect a refund of SGD 118.47 from Agoda for fees charged but benefits unused. This unfortunate event could easily have been avoided if Westin had checked and realised that Destination & Resort fees were the same thing! I've since moved to Westin Times Square and my stay has been excellent. Clearly the Westin brand name does not have the same consistency of services.
      Shermanfrom SingaporeReviewed June 15, 2019
      Family with teens
      Stayed 2 nights in May 2019
      Deluxe King, Guest room, 1 King, Sofa bed
      Good6.8
      GoodSatisfactory trip. Staff should be more polite and friendly.
      AyeshaReviewed May 29, 2019
      Solo traveler
      Stayed 3 nights in January 2019
      Review score5.2
      Hidden chargeI got full payment to Agoda but this hotel with hidden charged after check-out... Disappointed
      Hoifrom Hong KongReviewed February 01, 2019
      Group
      Stayed 5 nights in December 2018
      Excellent8.4
      ExcellentOn arrival our prepaid rooms had been given away so ended up sleeping 2 adults in rooms on uncomfortable sofa beds which we had to make up ourselves! Not happy after traveling for almost 30 hours! Also the wait for lifts was each morning was always around 30 minutes so ended up taking service elevators to get out of the hotel each day. The hotel location was great and Mina the concierge was lovely and really helpful but I probably would suggest other hotels in the area before booking this one.
      Deefrom AustraliaReviewed January 07, 2019

      Reviews of The Westin New York Grand Central from real guests

      Overall rating
      8.0
      Excellent
      From 947 reviews
      Provided by verified guests of
      Agoda Reviews (99)Booking.com Reviews (795)
      Rating via Agoda8.0
      /
      10
      Cleanliness8.4
      Facilities7.6
      Location9.0
      Room comfort and quality8.2
      Service7.4
      Value for money7.7
      High score for New York (NY)
      Rating
      9+ Exceptional (18)
      8-9 Excellent (13)
      7-8 Very Good (16)
      6-7 Good (6)
      <6 Below Expectation (10)
      Time of the year
      Mar - May (16)
      Jun - Aug (19)
      Sep - Nov (11)
      Dec - Feb (17)
      All guests (99)
      All room types
      All languages
      Showing 63 verified guest comments
      1234
      9.2
      Exceptional
      Maryanne from Austria
      Family with teens
      Deluxe Double, Guest room, 2 Double
      Stayed 2 nights in August 2019

      Great location and good hotel value”

      Did not spend much time in the hotel but loved the fruit infused water in the lobby as we came and went. Excellent A/C. We had a nice view. Downside was long check in line and there was some mold in the shower grout, which is my pet peeve.

      Reviewed August 13, 2019
      5.6
      Sherman from Singapore
      Family with young children
      Deluxe Double, Guest room, 2 Double
      Stayed 3 nights in June 2019

      Dispute over Resort / Destination Fee ”

      Prior to my arrival, my credit card had already been charged with the total amount that included the Resort Fee - the term used by Agoda. Upon check in, they insisted I had to pay the additional Destination Fee - a term used by Westin. In return I get benefits like F&B and Laundry. I disputed & showed my credit card statement with USD697. 71 charged. They did not accept my explanation and said they would check, but never got back to me. As a result I did not use any F&B or laundry benefits. Upon checkout I received the detailed breakdown of the bill which clearly showed I already paid the destination/resort fee. I expect a refund of SGD 118.47 from Agoda for fees charged but benefits unused. This unfortunate event could easily have been avoided if Westin had checked and realised that Destination & Resort fees were the same thing! I've since moved to Westin Times Square and my stay has been excellent. Clearly the Westin brand name does not have the same consistency of services.

      Reviewed June 15, 2019
      6.8
      Good
      Ayesha
      Family with teens
      Deluxe King, Guest room, 1 King, Sofa bed
      Stayed 2 nights in May 2019

      Good”

      Satisfactory trip. Staff should be more polite and friendly.

      Reviewed May 29, 2019
      5.2
      Hoi from Hong Kong
      Solo traveler
      Stayed 3 nights in January 2019

      Hidden charge”

      I got full payment to Agoda but this hotel with hidden charged after check-out... Disappointed

      Reviewed February 01, 2019
      8.4
      Excellent
      Dee from Australia
      Group
      Stayed 5 nights in December 2018

      Excellent”

      On arrival our prepaid rooms had been given away so ended up sleeping 2 adults in rooms on uncomfortable sofa beds which we had to make up ourselves! Not happy after traveling for almost 30 hours! Also the wait for lifts was each morning was always around 30 minutes so ended up taking service elevators to get out of the hotel each day. The hotel location was great and Mina the concierge was lovely and really helpful but I probably would suggest other hotels in the area before booking this one.

      Reviewed January 07, 2019
      9.6
      Exceptional
      Michael from United States
      Family with teens
      Stayed 4 nights in December 2018

      Great location.”

      Nice hotel close to Grand Central Station. Attentive and friendly staff.

      Reviewed December 27, 2018
      5.2
      Jonathan from Canada
      Family with young children
      Stayed 3 nights in November 2018

      We will not return ”

      We told Agoda we were 5 (3 children) the hotel accept only 4 in the room. Agoda and Westin need to fix this false advertising. Staff was not friendly. No invoice received at the end of the stay. There is a 25USD extra charge per night for food credit. We took snacks from the minibar. Apparently these snacks are not included in this food credit. No warning about this.

      Reviewed November 16, 2018
      9.6
      Exceptional
      DIANA from Indonesia
      Family with teens
      Stayed 2 nights in July 2018

      Clean and fantastic location”

      Very satisfying

      Reviewed July 12, 2018
      8.0
      Excellent
      Jacqui from United Kingdom
      Family with teens
      Stayed 1 night in May 2018

      Good location”

      Rooms very spacious and clean great location only negative was that breakfast you were limited to three items which had to include your drink

      Reviewed May 30, 2018
      8.4
      Excellent
      Sum from Hong Kong
      Group
      Stayed 2 nights in August 2017

      the staff attitude is awful”

      location is nice, just a few blocks away from the grand central station; spacious room, can even see the empire state building through our window; the only bad thing is the awful service by the staff at front desk, it gives me a feeling that she doesn't want to service us at all

      Reviewed September 22, 2017
      10.0
      Exceptional
      JOAN from United States
      Family with teens
      Stayed 1 night in August 2017

      Very friendly, upgraded us also let us checkin early ,”

      Very clean, very friendly

      Reviewed August 07, 2017
      8.8
      Excellent
      LARINE from Indonesia
      Family with young children
      Stayed 1 night in July 2017

      Small Westin”

      This is the smallest westin that I ever stayed but due to the warm welcome of the staff you win my heart. We came so late at the middle of the night cause our flight was disrupted by weather and it was an 8hours tiring delay but the reception here gave our room so quick that we cant even remember how the check in was. Hotel is small, room is small but again welcome to NYC

      Reviewed July 15, 2017
      7.6
      Very good
      Anthony from Philippines
      Business traveler
      Stayed 3 nights in January 2017

      convenient location but very pricey”

      The hotel is very close to Grand Central, approx. 3 to 5 minutes walk. It is convenient to go to major business establishments in Manhattan. Has a lot of restaurants, stores, offices nearby. However, price per night is very expensive. The breakfast was simple (bagel/bread, coffee/juice, fruits). Room was just right in size, not big, not small. You have to ask for additional toiletries such as comb, cotton buds. Staff (especially those at the front desk) were not as hospitable/friendly as those from the same hotel brand in other countries especially in South East Asia. I'll stay here again if my someone pays for it but should it be out of my own pocket, I'll think twice or more.

      Reviewed April 01, 2017
      9.6
      Exceptional
      Thomas from Australia
      Couple
      Stayed 3 nights in March 2017

      Conveniently located, value for money”

      Hotel is modern and clean, very comfortable and more than adequate space for a short trip. Location is great, close to Grand Central and Times Square. Well-appointed rooms with lots of great little extras, like fresh-brewed coffee in the room, free bottled water and late check out. Staff were incredibly helpful, especially when we requested a 2am room change to escape noisy neighbours. Just a note for light sleepers: the rooms (we were on 21 and then 29) have less than adequate sound insulation - you will hear street noise, hallway chatter and probably your neighbours. That said, it's a big city, we were usually exhausted enough to sleep through it, and we would absolutely stay here again (but request a higher floor).

      Reviewed March 29, 2017
      10.0
      Exceptional
      Lorraine from United States
      Group
      Stayed 2 nights in March 2017

      Bachlorette”

      Excellent all around. The most wonderful staff from the minute we pulled up to the minute we left

      Reviewed March 27, 2017
      8.4
      Excellent
      Kelly from Singapore
      Solo traveler
      Stayed 3 nights in April 2016

      Easy access, overall good experience ”

      Easy access, hotel room is big. Walking distance to gran central station.

      Reviewed January 28, 2017
      9.6
      Exceptional
      Ellen from United States
      Group
      Stayed 2 nights in December 2016

      Second stay at this hotel. All good.”

      Only small issue was hair dryer in room was practically useless.

      Reviewed December 27, 2016
      8.0
      Excellent
      shuji from Japan
      Group
      Stayed 1 night in April 2016

      my experience”

      clean bigger room, compared to hyatt nearby, it is much better, next time wish staying at this hotel.

      Reviewed October 19, 2016
      5.6
      Arielle from United States
      Solo traveler
      Stayed 3 nights in July 2016

      Beds suck”

      I couldn't sleep, beds sucked. I want a full refund

      Reviewed July 26, 2016
      9.0
      Exceptional
      Tim from United States
      Family with teens
      Stayed 3 nights in January 2016

      Excellent stay”

      location, staff,

      Overall, a very nice stay - about 2 blocks east of Grand Central and about a block to the Airporter Bus station and the Metro, which takes you everywhere. We were two families and the hotel was very accommodating in getting us on the same floor at the last minute (36th), and one of the rooms had a nice view of mid-town. Staff in the hotel and the adjacent bar/restaurant/cafe (the "LCL:") were very helpful as we seemed to always be in need of something. Several of us are also regular runnings and appreciated the availablity to rent shoes and gear for the day - just wish I had known beforehand. The restaurant was apparently undergoing renovations so the menus were very limited and food was not 5 star. We were told that the restaurant maintains a rooftop garden for herbs, spices and a few vegetables. If this is correct, sure seems like the hotel could advertised it - what a great idea!

      Reviewed January 11, 2016
      1234
      This is a popular property. Don't miss out!

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      The Westin New York Grand Central
      |Excellent 8.0
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      • Exceptional location
      • Grand Central Terminal
      • Grand Central-42nd Street Subway Station is within 0.36 km