8.7

Excellent
16.6% this month
/10
(2,357 reviews)See what guests said
Housekeeping20
View12
Breakfast10
See map

7.9

Very good

Location rating score

Very good location - 2.38 kilometers from city center
Exceptional for walking
Parking
Available
Walkable places
Shin Umeda City

80 m

Koji Kinutani Tenku Art Museum

80 m

Umeda Sky Building

90 m

Naka-Shizen no mori

100 m

Kuchu Teien Observatory

120 m

Popular landmarks
Minami (Namba)

2.9 km

Shinsaibashi-Suji Shopping Street

3.8 km

Osaka Castle Park

3.9 km

Dotonbori

4.2 km

Osaka Castle

4.3 km

Closest landmarks
Consulate General of the Federal Republic of Germany

120 m

Umekita Hiroba

460 m

Symphony Hall

470 m

The Symphony Hall

470 m

Knowledge Capital

480 m

The Westin Osaka Hotel

"Conveniently located to nearby shopping district"

ANIL - February 7, 2020
 The Westin Osaka Hotel
Lobby The Westin Osaka Hotel
Lobby The Westin Osaka Hotel
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The Westin Osaka Hotel

1-1-20 Oyodonaka, Kita-ku, Umeda, Osaka, Japan, 531-0076 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Umeda part of Osaka, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Dotonbori. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information."
  • 680 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Value for money8.3
Distance to city center1km
Location rating7.9
Nearest airportOsaka International Airport (ITM)
Distance to airport10.2 km

Rooms available at The Westin Osaka Hotel

Excellent
Room comfort & quality

9

Executive Twin, Executive level, Guest room, 2 Double
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 2 double beds
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Executuve Suite Twin, Executive level, 2 Double, Corner room
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
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European Suite, Executive level, 2 Double, City view
...
  • Room size: 140 m²/1507 ft²
  • City view
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Executive King, Executive level, Guest room, 1 King
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 1 king bed
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Executive Suite King, Executive level, 1 King, Corner room
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
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Oriental Suite, Executive lounge access, Presidential Suite
...
  • Room size: 140 m²/1507 ft²
  • River view
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Corner Suite King, Larger Guest room, 1 King, Corner room
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 king bed
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Deluxe Twin, Guest room, 2 Double, Low floor
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 2 double beds
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Luxury King, Guest room, 1 King, High floor
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Corner Suite Twin, Larger Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does The Westin Osaka Hotel have a hot tub?

The Westin Osaka Hotel does not have a hot tub.

What time is check-in and check-out at The Westin Osaka Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin Osaka Hotel?

A stay at The Westin Osaka Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Westin Osaka Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 2000 JPY per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Osaka with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Westin Osaka Hotel?

Wake up to a great buffet breakfast at The Westin Osaka Hotel. There's an additional charge of 4300 JPY for adults and 2150 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Westin Osaka Hotel?

The Westin Osaka Hotel features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and western. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at The Westin Osaka Hotel?

Large events and gatherings such as weddings can be hosted at The Westin Osaka Hotel.

What is the smoking policy at The Westin Osaka Hotel?

The Westin Osaka Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to The Westin Osaka Hotel?

The closest train, metro, or bus station is Osaka Train Station, 640 m away from The Westin Osaka Hotel.

What restaurants are nearby The Westin Osaka Hotel?

The Westin Osaka Hotel is located in Umeda, famous for good restaurants such as Chinese Restaurant Kokyu, Hanano and Kokyu, The Westin Osaka.

What popular shopping places are close to The Westin Osaka Hotel?

Shopping options in The Westin Osaka Hotel’s Umeda neighborhood include Hep Five Ferris Wheel, Grand Front Osaka and OSAKA STATION CITY.

What are popular attractions near The Westin Osaka Hotel?

The Westin Osaka Hotel is located in Umeda area, which is famous for attractions such as Kuchu Teien Observatory, Umeda Sky Building and Mint Museum.

What popular beaches are close to The Westin Osaka Hotel?

The Westin Osaka Hotel is located in the Umeda area, which includes Nakanoshima Rose Garden.

What popular natural sightseeing spots are close to The Westin Osaka Hotel?

The Westin Osaka Hotel is located within Umeda, which makes it conveniently close to natural sights including Ogimachi Park and Zoheikyoku Sakura no Torinuke.

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Explore the neighborhood

What people love about The Westin Osaka Hotel

  • 10

    Exceptional
    Location

    "Conveniently located to nearby shopping district"

    ANIL

    |

    February 7, 2020

  • 9.2

    Exceptional
    Staff 

    "Staff super helpful and everybody spoke English."

    Timur

    |

    December 8, 2019

  • 9.2

    Exceptional
    Spaciousness

    "The room was very spacious - around 40 sq metres together with the toilet + shower."

    Timur

    |

    December 8, 2019

Property ranking|Compared to 3,089 Osaka properties
See all rankings
Room comfort score
9/10
Room size
66 sqm.
Service score
9.1/10
Cleanliness score
9.1/10
Better than
99
%
of Osaka properties
Bigger than
99
%
of Osaka properties
Better than
95
%
of Osaka properties
Better than
95
%
of Osaka properties
Overall rating:

8.7

Excellent
2,357 reviews
Cleanliness
9.1
Facilities
8.5
Location
7.9
Read all reviews >
What travelers say they love:
Friendly staff, comfortable rooms with all you would require...
Mary from United Kingdom
Group
More about The Westin Osaka Hotel

More about The Westin Osaka Hotel

The Westin Osaka Hotel

Whatever your reason for visiting Osaka, The Westin Osaka Hotel is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Osaka are yours with a stay at The Westin Osaka Hotel, located just 4.1 km from the famous Dotonbori.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Westin Osaka Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of Osaka can be assisted with taxi and shuttle services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Westin Osaka Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Rooms at The Westin Osaka Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at The Westin Osaka Hotel offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with daily newspaper and television provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at The Westin Osaka Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Westin Osaka Hotel has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, salon and sauna. The many offerings at The Westin Osaka Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

While in Osaka, take some time to venture outside of The Westin Osaka Hotel. Photograph yourself in front of Osaka Castle located 4.2 km away, which people travel great distances to see.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 95% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 95% of other options in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

31 mentions

Housekeeping

24 mentions

Internet

19 mentions

Swimming Pool

11 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [indoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Bar
  • Bottle of water
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Food and dining
Restaurants on site

レストラン「アマデウス」

  • Cuisine: European, Italian

日本料理「はなの」

  • Cuisine: Japanese, Sushi

中国料理「故宮」

  • Cuisine: Chinese, Cantonese
Location
1-1-20 Oyodonaka, Kita-ku, Umeda, Osaka, Japan, 531-0076
Very good
Location

7.9

Airports

  • Osaka International Airport (ITM)
    10.2 km 16 min drive
  • Kobe Airport (UKB)
    25.0 km 50 min drive

Public transportation

  • Osaka Train Station
    650 m 12 min walk
  • Fukushima Train Station
    870 m

Hospital or clinic

  • Sugi Yakkyoku
    740 m

Shopping

  • Shinsekai Ichiba
    6.0 km

Convenience store

  • 7 Eleven
    900 m 6 min drive

Cash withdrawal

  • ATM
    160 m 2 min walk
What's nearby

Popular landmarks

  • Kuchu Teien Observatory
    120 m
  • Minami (Namba)
    2.9 km
  • Shinsaibashi-Suji Shopping Street
    3.8 km
  • Osaka Castle Park
    3.9 km
  • Dotonbori
    4.2 km
  • Osaka Castle
    4.3 km
  • Kuromon Market
    4.7 km
  • Tsutenkaku
    6.0 km
  • Universal Studios Japan
    6.8 km
  • Osaka Aquarium Kaiyukan
    7.9 km

Nearby landmarks

  • Shin Umeda City
    80 m
  • Koji Kinutani Tenku Art Museum
    80 m
  • Umeda Sky Building
    90 m
  • Naka-Shizen no mori
    100 m
  • Consulate General of the Federal Republic of Germany
    120 m
  • Kuchu Teien Observatory
    120 m
  • The Floating Garden Observatory
    120 m
  • Umekita Hiroba
    460 m
  • Symphony Hall
    470 m
  • The Symphony Hall
    470 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Hotel's fitness center is currently closed. Usage of the hotel's fitness center (including the swimming pool, fitness room, sauna) requires extra cost.
    Fitness center opening hours: 7:00-22:00 (no entry after 21:00).
    Guests must be 16 or older to enter the fitness centre.
    Guests with a tattoo may not be permitted to use the hotels pools or other facilities where the tattoo might be visible to other guests.
  • Children under 13 years old stay for free if using existing bedding.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • Children 4-12 years old will be charged JPY 2150 for breakfast per day.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee1550 JPY
  • Distance from city center1km
  • Travel time to airport (minutes)75

Extras

  • Breakfast charge (unless included in room price)4300 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors30
  • Number of restaurants4
  • Number of rooms 300
  • Room voltage100
  • Year property opened1993

Parking

  • Daily parking fee2000 JPY
Property announcements

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

The shuttle bus that connects the accommodation facility to JR Osaka Station can only be used on weekends and holidays. Please contact the property directly for more information.

Alcohol will be served in the club lounge and restaurant until 8:30 pm. (We will provide it only for up to 4 people in the same group except for family members living together.)

Notice for guests who reserved rooms on the executive floor
・The executive lounge on 26th floor is available.
・Check-in and check-out will be held at the front desk.
・Breakfast will be served in the restaurant on the 1st floor.
Property serve the breakfast in set menu till April 20, 2022, and will change to buffet style from April 21, 2022.
Depending on the situation, the breakfast service is subject to change without notice.
・There might be time limit (50 minutes) for usage of lounge area depends on the crowd.
・Children under 12 years of age are not permitted to use the executive club lounge after 06:00 PM.

Reviews of The Westin Osaka Hotel from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.1
Facilities8.5
Location7.9
Room comfort and quality9.0
Service9.1
Value for money8.3
High score for Osaka
Rating
9+ Exceptional (331)
8-9 Excellent (232)
7-8 Very Good (169)
6-7 Good (52)
<6 Below Expectation (57)
Time of the year
Mar - May (219)
Jun - Aug (195)
Sep - Nov (196)
Dec - Feb (231)
All guests (1,294)
All languages

Show reviews that mention 

Showing 841 verified guest comments
12345
9.2
Exceptional
Gina from Singapore
Couple
Stayed 3 nights in May 2017

Great service, value for money!!!”

Our stay was awesome as we got a complimentary upgrade to an executive room on the 28th floor! Staff were very polite, friendly & helpful. Free shuttle bus from Osaka station to the hotel was definitely a plus & we love it that we can purchase the airport limousine bus tickets at the concierge & Westin hotel is the first pick-up location for the airport limousine bus! Our room was extremely huge & we had a lovely view facing the Umeda sky tower and downtown Osaka! Love the heavenly bed, the comfortable pyjamas & definitely the large carpeted dressing room which was separate from the bathroom! We were given a travel sized shiseido cleansing set which was great! Overall, we really enjoyed our stay at this 5 star hotel and we would definitely choose to stay here again!

Reviewed June 21, 2017

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8.7
Excellent
Dean from United States
Solo traveler
Stayed 1 night in May 2013

Beautiful hotel slightly off the main drag”

Customer service, attentive staff, large size for hotel room (especially in Japan!)

We stayed at the Westin Osaka for a quick one night trip. Our biggest problem with the hotel was location, as it was a little off the beaten path. We couldn't find the underground walkway from the JR Osaka station and we had no clue there was a shuttle service, so we ended up walking well over a mile to the hotel, as it was visible from the JR Osaka station. Although it is slightly far away from entertainment, nightlife, and public transportation, it is right next to the Umeda Sky Tower, which is a huge tourist attraction in itself. The staff were incredibly attentive to our requests and since the corner room we booked was sold out for the evening, we were automatically upgraded to a junior suite, which was an amazing room. The rooms are HUGE for Japanese standards. Definitely enjoyed my time here!

Reviewed May 29, 2013

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9.6
Exceptional
Lina from Singapore
Family with teens
Stayed 2 nights in January 2017

Good service , location & good rate ”

Stayed for 2 night. They have frequent shuttle bus from hotel to osaka train station & airport limousine stop at this hotel direct. Very good & convenient. Staff very friendly & hotel is spacious though it's old but very well maintained and kept. I will definitely come back and stay in this hotel. If you are bringing kids or elderly , good to stay here. Next to hotel there's office building umeda sky building with old street restaurant. The shabu2 & okonomiyaki resto are good !! Overall very happy with Westin Osaka!!

Reviewed January 15, 2017

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10.0
Exceptional
Jenny from United States
Family with young children
Stayed 3 nights in October 2014

Pleasant stay in Osaka”

Helpful and courteous staff, convenient shuttle to Osaka Station, clean

Overall a very pleasant stay. Central location for exploring Osaka and easy train access to Universal Studios. Concierge staff was extremely helpful with info on Universal Studios and Harry Potter World. Courteous and professional hotel staff. Very clean and quiet room. Family of 4 (2 adults and 2 kids ages 8 and 10), booked Deluxe Twin Non-smoking room. Room came with 2 double beds (US standard) and hotel provided an extra twin roll-away bed. Space was tight in the room with the roll-away, but not uncomfortable. Would stay at The Westin Osaka Hotel again.

Reviewed October 25, 2014

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9.0
Exceptional
Wen from Singapore
Family with teens
Stayed 2 nights in April 2015

Luxurious stay at a good price”

Decor, service, comfort

The Westin Osaka is located about 10 mins walk from the JR Osaka station, but the hotel provides a free shuttle service to and from the station and so there isn't a need to make the walk. Hotel is in what seems to be a quiet residential neighbourhood - not much shops and restaurants but not a problem with its proximity to the station. Family mart just closeby. Hotel is luxuriously decorated, very classy. Rooms are large and spacious, with nice bathrooms and plush comfortable beds, and very inviting. Free wifi is provided. Also has an indoor swimming pool facility. Overall great value for money, had a great stay here and would return again.

Reviewed April 20, 2015

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9.0
Exceptional
SHUK from Hong Kong SAR, China
Family with teens
Stayed 5 nights in April 2012

Awesome Hotel”

Good service and room is comfort

the hotel room is nice and comfort with big window and sunlight in the morning. it takes 15 mins walk from osaka station, however, the hotel provide shutter bus to connect the hotel and station which is very convenience for the guest. all the staff including the shuttle bus driver are very helpful and friendly with excellent service. we will surely stay with westin osaka hotel if we visit osaka again!

Reviewed April 14, 2012

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9.2
Exceptional
ye from Singapore
Group
Stayed 3 nights in November 2016

Great hotel and service”

The hotel is what you can expect from a typical Westin hotel. The room is spacious as compared to most of the rooms I stayed in Japan. The location is not that close to Osaka JR station but they offer pretty frequent shuttle bus between the hotel and the station. The journey takes about 10 minutes. The plus side of the hotel is definitely their friendly and professional staff. All staff we met for our 3 days stay there are extremely friendly and helpful. All of them can speak pretty good English too. Would definitely stay again when I visit Osaka next time.

Reviewed November 09, 2016

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10.0
Exceptional
harvey from Australia
Couple
Stayed 2 nights in September 2019

This Hotel has it all- Luxury, Convenience and a great breakfast.”

This was our 2nd stay at this Hotel located right next to the Umeda Sky Building and within walking distance of Osaka Station- the Hotel also runs a complimentary shuttle bus to the station approx every 15 mins. The rooms are very spacious and the bed was one of the most comfortable I have ever slept in which for me is a must after a tiring day exploring. Staff very friendly, breakfast buffet excellent with many Western options available. A few more Western TV channels would be nice so you could unwind with a movie at the end of the day. The only thing (and it's just a small thing) which was a little disappointing is we arrived at 1pm to check in after a long train trip to be told check in wasn't until 2pm but we could pay extra to have the room straight away (so it was obviously available). We opted to just store our luggage and checked in at 9pm after an afternoon out. When you pay for a 5 star Hotel and if the room is ready I would expect to be able to check in.

Reviewed September 04, 2019

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9.2
Exceptional
Hon from Hong Kong SAR, China
Solo traveler
Stayed 3 nights in October 2018

Spacious room, 10 mins walk away from JR Osaka / Umeda station ”

Pros: Room is very spacious for Japanese standard. Comfortable beds with a huge bathroom. We were lucky to have got the perfect view for sunset, overlooking the ferries wheel and the river. JR Osaka / Umeda station is 10 mins away by walking, or there’s a free shuttle bus that runs between the hotel and JR Osaka every 15-20 mins until 10pm. There’s a underground food street right next to the hotel and 2 convenient stores nearby. Con: Only down side was hotel guests had to pay additional charges to use the gym and swimming pool. It’s around JPY 1,700 per guest for gym usage.

Reviewed October 18, 2018

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10.0
Exceptional
Joshua from Australia
Couple
Stayed 3 nights in December 2017

lovely hotel in Osaka.”

Osaka is my favourite city after this trip to Japan and Westin hotel gave me the best experience there. The location is perfect, it's not far away from Train station and it's very close to the famous food street in Osaka. Staff were all kind and nice. Highly recommend Westin lounge with a very romantic environment and nice drinks. We'll definetly go stay there next time when we visit Osaka.

Reviewed December 19, 2018

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9.6
Exceptional
Oscar from Singapore
Family with teens
Stayed 3 nights in May 2018

Exceptional”

I’m glad that I made the choice to come back to this hotel for my 25th wedding anniversary as the expression on my wife’s face was priceless. The moment she stepped into the room, she was blown away by the luxurious presentation of the room. The view that our room had was spectacular and the bed was exceptionally comfortable. Westin Osaka truly was one of the major highlight of our 12-days Japan trip. Thank you for giving my wife and me an unforgettable stay.

Reviewed May 05, 2018

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9.7
Exceptional
kwun from Hong Kong SAR, China
Business traveler
Stayed 5 nights in March 2014

good stay ”

very good service and friendly staff

The Hotel manager MR Nishikawa , he is very friendly, and answer all my question, I left my phone charger in the room after i check out, I call back to the house keeping next day, Miss Tsutsumi answer my call, they find it and send it back to me,Thank you Westin Osaka. Sure will going Osaka and stay in Westin again.

Reviewed March 15, 2014

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9.7
Exceptional
kwun from Hong Kong SAR, China
Business traveler
Stayed 5 nights in March 2014

very good service”

very friendly staff

The Hotel manager MR Nishikawa , he is very friendly, and answer all my question, I left my phone charger in the room after i check out, I call back to the house keeping next day, Miss Tsutsumi answer my call, they find it and send it back to me,Thank you Westin Osaka. Sure will going Osaka and stay in Westin again.

Reviewed March 15, 2014

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8.4
Excellent
Scott from Australia
Couple
Stayed 3 nights in October 2016

Convenient, clean, great breakfast :)”

We stayed at the Westin Osaka for a long weekend and found the hotel to be reasonably priced with an excellent breakfast, and pleasant staff. The location is close to Osaka station with a shuttle bus which will take you there regularly throughout the day. Alternatively you can walk approximately 15 minutes to the station if preferred. We would recommend this hotel to anyone travelling to Osaka for business of pleasure.

Reviewed October 13, 2016

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8.0
Excellent
JOY from Singapore
Group
Stayed 2 nights in March 2015

Nice, clean but not really accessible”

Cleanliness, spacious rooms, comfy beds

Value for money considering the size of the rooms, comfortable bedding, etc. Nearby convenience stores and small restaurants. Nice, quiet neighbourhoods. Complimentary shuttle bus to JR Osaka. The only downside was that contrary to the hotel website ( we looked at directions to the hotel from Itami Airport), the airport shuttle bus does NOT bring you to the hotel directly. Rather, the airport shuttle drops you off at Hotel New Hankyu and you can either 1. walk another 15-20min to the hotel (if you know how to) or 2. hunt for hotel shuttle bus-stop near JR Osaka. Imagine our surprise when we reached Osaka in the evening and was told the airport shuttle does not drop us at the hotel directly. There was no way we could walk to the hotel from our drop off point and only after much difficulty and help from the JR staff, managed to locate the bus stop for the hotel shuttle bus. We felt that a 5 star hotel like Westin ought to have made such instructions clearer on their website. A minor inconvenience, but a big hassle for first time travellers especially.

Reviewed April 24, 2015

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9.6
Exceptional
WEN from Malaysia
Group
Stayed 1 night in February 2019

excellent ! definitely will go back”

Hotel provide shuttle bus to Osaka Station, ver convenience and easy to access. very impressed by their staff, very friendly helpful this is totally surprise me .. room very big and comfortable .. but maybe need some renovation other than this everything is Westin is definitely great !! we had very great stay with Westin ..

Reviewed March 19, 2019

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9.0
Exceptional
ZHOU from China
Family with teens
Stayed 3 nights in July 2014

Very nice room and services”

Nice room, Friendly Staff, Very nice service

The Westin Osaka Hotel is an ideal choice for family travellers, because the room is big enough for 3 person. Shuttle bus service is very good. Overall speaking, it is a very nice hotel in Osaka.

Reviewed July 26, 2014

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8.3
Excellent
Leorna from Malaysia
Couple
Stayed 2 nights in April 2015

Convenience ”

airport transfer, free shuttle, Floating garden

rooms are big with splendid view, right next to UMEDA Sky Building, hotel guests get discounted tickets to the floating garden. Airport bus shuttle is right at the doorstep, Westin is the first stop for pickup, so no worries about not getting a seat. Free shuttle bus to Osaka station. Arrivals n departures are punctual. Great okonomiyaki restaurant at basement of the sky building, must try!

Reviewed September 11, 2015

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9.2
Exceptional
Timur from United Arab Emirates
Couple
Deluxe King, Guest room, 1 King, Low floor
Stayed 7 nights in November 2019

Convenient Location and Good Room”

The location is very convenient, a short 8-10 minute walk from Osaka / Umeda railway station and the nearby metro stations. In the courtyard of the Umeda Sky Tower, at basement level there are about 15 different restaurants (all local Japanese with good food) open for lunch and dinner. The room was very spacious - around 40 sq metres together with the toilet + shower. Staff super helpful and everybody spoke English. Very happy with our stay.

Reviewed December 08, 2019

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10.0
Exceptional
Douglas from United States
Family with young children
Stayed 2 nights in February 2015

Outstanding hotel for business or family in Osaka”

LOcation, Room size, Service

Absolutely fantastic. The staff was very capable and immediately responsive to even the smallest issue. The hotel itself is ideally located on a few minutes walk to the station and from there you can get anywhere in Osaka to see the sights. My family will definitely stay at the Westin in Osaka again.

Reviewed February 07, 2015

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