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Lobby, The Westin Osaka Hotel in Osaka
Corner Double Non-Smoking - Bed, The Westin Osaka Hotel in Osaka
View, The Westin Osaka Hotel in Osaka
Lobby, The Westin Osaka Hotel in Osaka
Interior view, The Westin Osaka Hotel in Osaka
Interior view, The Westin Osaka Hotel in Osaka
Swimming pool, The Westin Osaka Hotel in Osaka

Removed from saved list

8.6

Excellent

1,835 reviews

1,835 reviews

Housekeeping22
View12
Breakfast10
See map
See map

7.9

Very good

Location rating score

Very good location - 440 meters from city center
Exceptional for walking
Parking
Available
Walkable places
Shin Umeda City

80 m

Koji Kinutani Tenku Art Museum

80 m

Umeda Sky Building

90 m

Naka-Shizen no mori

100 m

Kuchu Teien Observatory

120 m

Popular landmarks
Minami (Namba)

2.9 km

Shinsaibashi-Suji Shopping Street

3.8 km

Osaka Castle Park

3.9 km

Dotonbori

4.2 km

Osaka Castle

4.3 km

Closest landmarks
Consulate General of the Federal Republic of Germany

120 m

Umekita Hiroba

460 m

Symphony Hall

470 m

The Symphony Hall

470 m

Knowledge Capital

480 m

The Westin Osaka Hotel

1-1-20 Oyodonaka, Kita-ku, Umeda, Osaka, Japan, 531-0076 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Umeda part of Osaka, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Dotonbori. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

680 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Excellent breakfast

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities

Car park

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Hot tub

Luggage storage

Cash withdrawal

Your dates are popular among travelersPopular destination! Properties in Osaka are being booked every minute!
Value for money8.3
Distance to city center1km
Location rating7.9
Nearest airportOsaka International Airport (ITM)
Distance to airport10.2 km

Rooms available at The Westin Osaka Hotel

Excellent
Room comfort & quality

9

Executive Double
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executuve Suite 2-Double, Executive lounge access, 2 Double
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Suite 1-King, Executive lounge access, 1 King
...
  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Corner Twin - Non-Smoking
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Deluxe Double Non-Smoking
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Twin Non-Smoking
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Deluxe Double Smoking
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Twin Non-Smoking
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Executive lounge access, Guest room, 2 Double, City view
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Luxury Twin Smoking
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Westin Osaka Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin Osaka Hotel?

A stay at The Westin Osaka Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Westin Osaka Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 2000 JPY per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Osaka with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Westin Osaka Hotel?

Wake up to a great buffet breakfast at The Westin Osaka Hotel. There's an additional charge of 4300 JPY for adults and 2150 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Westin Osaka Hotel?

The Westin Osaka Hotel features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at The Westin Osaka Hotel?

Large events and gatherings such as weddings can be hosted at The Westin Osaka Hotel.

Can business events be hosted at The Westin Osaka Hotel?

On-site venues and convenient event services make The Westin Osaka Hotel an ideal choice for hosting events such as conferences and meetings. Free Wi-Fi is available to help your business event or meeting a successful one.

What is the smoking policy at The Westin Osaka Hotel?

The Westin Osaka Hotel is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to The Westin Osaka Hotel?

The closest train, metro, or bus station is Osaka Train Station, 640 m away from The Westin Osaka Hotel.

What restaurants are nearby The Westin Osaka Hotel?

The Westin Osaka Hotel is located in Umeda, famous for good restaurants such as Buffet Style Olympia, Buff and Unatoto.

What popular shopping places are close to The Westin Osaka Hotel?

Shopping options in The Westin Osaka Hotel’s Umeda neighborhood include Grand Front Osaka, OSAKA STATION CITY and Hankyu Umeda Honten.

What are popular attractions near The Westin Osaka Hotel?

The Westin Osaka Hotel is located in Umeda area, which is famous for attractions such as Kuchu Teien Observatory, Umeda Sky Building and Mint Museum.

What popular natural sightseeing spots are close to The Westin Osaka Hotel?

The Westin Osaka Hotel is located within Umeda, which makes it conveniently close to natural sights including Nakanoshima Rose Garden, Ogimachi Park and Zoheikyoku Sakura no Torinuke.

See map

Explore the neighborhood

What people love about The Westin Osaka Hotel

  • 10

    Exceptional
    Spaciousness

    "Beautiful hotel - very clean and spacious room, with comfortable beds and great bathroom."

    Susana

    |

    December 6, 2022

  • 10

    Exceptional
    Cleanliness

    "Shuttle transfers from station very helpful, rooms spacious clean and bed heavenly."

    marwan

    |

    April 23, 2019

  • 10

    Exceptional
    Location

    "Conveniently located to nearby shopping district"

    ANIL

    |

    February 7, 2020

Property ranking|Compared to 3,673 Osaka properties
See all rankings
Room comfort score
9/10
Room size
52 sqm.
Service score
9.1/10
Cleanliness score
9.1/10
Better than
99
%
of Osaka properties
Bigger than
98
%
of Osaka properties
Better than
96
%
of Osaka properties
Better than
96
%
of Osaka properties
Overall rating:

8.6

Excellent
1,835 reviews
Cleanliness
9.1
Facilities
8.6
Location
7.9
Read all reviews >
What travelers say they love:
We loved our stay at Westin Osaka.
Kavita from Singapore
Family with older children
More about The Westin Osaka Hotel

More about The Westin Osaka Hotel

The Westin Osaka Hotel

Whatever your reason for visiting Osaka, The Westin Osaka Hotel is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Osaka are yours with a stay at The Westin Osaka Hotel, located just 4.1 km from the famous Dotonbori.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Westin Osaka Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of Osaka can be assisted with taxi and shuttle services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Westin Osaka Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
Rooms at The Westin Osaka Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, bottled water, a coffee or tea maker and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at The Westin Osaka Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Westin Osaka Hotel has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, salon and sauna. The many offerings at The Westin Osaka Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Osaka, take some time to venture outside of The Westin Osaka Hotel. Photograph yourself in front of Osaka Castle located 4.2 km away, which people travel great distances to see.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 96% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 96% of other options in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Breakfast

31 mentions

Housekeeping

24 mentions

Internet

19 mentions

Swimming Pool

11 mentions

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast service
  • Coffee shop
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Food and dining

Restaurants on site
レストラン「アマデウス」
  • Cuisine: European, Italian
日本料理「はなの」
  • Cuisine: Japanese, Sushi
中国料理「故宮」
  • Cuisine: Chinese, Cantonese

Location

1-1-20 Oyodonaka, Kita-ku, Umeda, Osaka, Japan, 531-0076
Very good
Location

7.9

Airports
  • Osaka International Airport (ITM)
    10.2 km 16 min drive
  • Kobe Airport (UKB)
    25.0 km 50 min drive
Public transportation
  • Osaka Train Station
    650 m 12 min walk
  • Fukushima Train Station
    870 m
Hospital or clinic
  • Sugi Yakkyoku
    740 m
Shopping
  • Shinsekai Ichiba
    6.0 km
Convenience store
  • 7 Eleven
    900 m 6 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Kuchu Teien Observatory
    120 m
  • Minami (Namba)
    2.9 km
  • Shinsaibashi-Suji Shopping Street
    3.8 km
  • Osaka Castle Park
    3.9 km
  • Dotonbori
    4.2 km
  • Osaka Castle
    4.3 km
  • Kuromon Market
    4.7 km
  • Tsutenkaku
    6.0 km
  • Universal Studios Japan
    6.8 km
  • Osaka Aquarium Kaiyukan
    7.9 km
Nearby landmarks
  • Shin Umeda City
    80 m
  • Koji Kinutani Tenku Art Museum
    80 m
  • Umeda Sky Building
    90 m
  • Naka-Shizen no mori
    100 m
  • Consulate General of the Federal Republic of Germany
    120 m
  • Kuchu Teien Observatory
    120 m
  • The Floating Garden Observatory
    120 m
  • Umekita Hiroba
    460 m
  • Symphony Hall
    470 m
  • The Symphony Hall
    470 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Children under 13 years old stay for free if using existing bedding.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • Children 4-12 years old will be charged JPY 2150 for breakfast per day.
  • [Notice of renovation work for some guest rooms]
    Pre-construction period: From January 10, 2023 to January 17, 2023
    Renovation work period: From April 3, 2023 to April 24, 2023
    Working hours: 09:00AM to 06:00PM
    Target: Guest rooms on the 21st floor
    *The construction period and construction hours are subject to change.
  • 6F Gym area for guests only
    Opening hours: 24 hours
    Usage fee: 1,650 yen (tax included)
    Reservations are required. Please contact us before using. The usage time is 60 minutes and the capacity is 4 people. Staff are not stationed. It is located in a separate area from the fitness club gym.
    6F fitness club
    Opening hours: 10:00~21:00 (Last entry 20:00)
    Usage fee: 2,200 yen (tax included)
    There is a gym, pool, bath and sauna. Please contact us before using. Reservations are required as the number of people in the sauna is limited. Outside of business hours, you can use the gym area exclusively for hotel guests on the 6th floor.
    Gym area and fitness club for hotel guests only
    For reservations, please contact the fitness club after check-in. Advance reservations before check-in are not accepted. If you exceed the upper limit, you may not be able to use it. We do not have rental items available. Please refrain from using this site if you are under the age of 18.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Distance from city center1km
  • Travel time to airport (minutes)75
Extras
  • Breakfast charge (unless included in room price)4300 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors30
  • Number of restaurants4
  • Number of rooms 300
  • Room voltage100
  • Year property opened1993
Parking
  • Daily parking fee2000 JPY

Property announcements

The shuttle bus that connects the accommodation facility to JR Osaka Station can only be used on Fridays, weekends and holidays. Please contact the property directly for more information.

Notice for guests who reserved rooms on the executive floor
・The executive lounge on 26th floor is available.
・Check-in and check-out will be held at the front desk.
・Breakfast will be served in the restaurant on the 1st floor.
・Depending on the situation, the breakfast service is subject to change without notice.
・There might be time limit (50 minutes) for usage of lounge area depends on the crowd.
・Children under 12 years of age are not permitted to use the executive club lounge after 6:00 PM.
Some guest rooms will be under renovation from April 3, 2023 to April 24, 2023.

Reviews of The Westin Osaka Hotel from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.1
Facilities8.6
Location7.9
Room comfort and quality9.0
Service9.1
Value for money8.3
High score for Osaka
Rating
9+ Exceptional (338)
8-9 Excellent (232)
7-8 Very Good (171)
6-7 Good (53)
<6 Below Expectation (57)
Time of the year
Mar - May (221)
Jun - Aug (196)
Sep - Nov (201)
Dec - Feb (233)

Show reviews that mention 

Showing 851 verified guest comments
12345
10.0
Exceptional
harvey from Australia
Couple
Deluxe Twin Non-Smoking
Stayed 2 nights in September 2019

This Hotel has it all- Luxury, Convenience and a great breakfast.”

This was our 2nd stay at this Hotel located right next to the Umeda Sky Building and within walking distance of Osaka Station- the Hotel also runs a complimentary shuttle bus to the station approx every 15 mins. The rooms are very spacious and the bed was one of the most comfortable I have ever slept in which for me is a must after a tiring day exploring. Staff very friendly, breakfast buffet excellent with many Western options available. A few more Western TV channels would be nice so you could unwind with a movie at the end of the day. The only thing (and it's just a small thing) which was a little disappointing is we arrived at 1pm to check in after a long train trip to be told check in wasn't until 2pm but we could pay extra to have the room straight away (so it was obviously available). We opted to just store our luggage and checked in at 9pm after an afternoon out. When you pay for a 5 star Hotel and if the room is ready I would expect to be able to check in.

Reviewed September 04, 2019

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10.0
Exceptional
WEN from Malaysia
Group
Deluxe Twin Smoking
Stayed 2 nights in February 2019

excellent ! definitely will be back !”

nothing to complaint about this hotel ! we had so much fun stay with Westin ! free shuttle bus ! comfortable , cozy , clean and big room friendly & helpful stuff who make me very surprised and impress ! its just very perfect with everything in Westin ! only that Westin might need do some renovation on their room design ! other than this , everything is just great !

Reviewed March 19, 2019

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10.0
Exceptional
Hui from Singapore
Couple
Deluxe Double Non-Smoking
Stayed 4 nights in October 2019

Second stay now!”

I can't thank the Concierge team enough for their help in making our stay so much better. They are worth their weight in gold 😘 Rooms are spacious with well-planned storage spaces / surfaces for toiletries, clothes, small items, suitcases. The shower is nice and strong (there's also a long bath, which we don't use). The hotel is an 8-min walk to Osaka Station City, or there's a shuttle (super punctual ⭐) every 10-15 mins depending on time of day. Also, the KIX airport shuttle makes it super easy for door to door when you arrive / leave the city. We've stayed twice now - will definitely be back!

Reviewed November 01, 2019

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10.0
Exceptional
marwan from United Kingdom
Family with teens
Deluxe Twin Non-Smoking
Stayed 1 night in April 2019

One night stay”

Shuttle transfers from station very helpful, rooms spacious clean and bed heavenly. Service is great, very helpful staff. Lots of variety at breakfast. Asked for connecting room and hotel managed to offer them as kids 12 and 9 Would stay there again.

Reviewed April 23, 2019

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9.6
Exceptional
WEN from Malaysia
Group
Deluxe Twin Non-Smoking
Stayed 1 night in February 2019

excellent ! definitely will go back”

Hotel provide shuttle bus to Osaka Station, ver convenience and easy to access. very impressed by their staff, very friendly helpful this is totally surprise me .. room very big and comfortable .. but maybe need some renovation other than this everything is Westin is definitely great !! we had very great stay with Westin ..

Reviewed March 19, 2019

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10.0
Exceptional
ANIL from Taiwan
Couple
Deluxe Double Non-Smoking
Stayed 2 nights in February 2020

Great staff and very good facility. Conveniently located and near to the subway station ”

Conveniently located to nearby shopping district

Reviewed February 07, 2020

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10.0
Exceptional
marwan from United Kingdom
Family with teens
Deluxe Double Non-Smoking
Stayed 1 night in April 2019

1 night in Osaka”

Regular shuttle bus from station. Heavenly bed. Large rooms. Separate shower and tub. Good selection at breakfast.

Reviewed April 18, 2019

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9.2
Exceptional
Timur from United Arab Emirates
Couple
Guest room, 1 King, City view, Low floor
Stayed 7 nights in November 2019

Convenient Location and Good Room”

The location is very convenient, a short 8-10 minute walk from Osaka / Umeda railway station and the nearby metro stations. In the courtyard of the Umeda Sky Tower, at basement level there are about 15 different restaurants (all local Japanese with good food) open for lunch and dinner. The room was very spacious - around 40 sq metres together with the toilet + shower. Staff super helpful and everybody spoke English. Very happy with our stay.

Reviewed December 08, 2019

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10.0
Exceptional
Michael from United States
Couple
Stayed 3 nights in February 2019

Exceptional”

Pretty place, good food and great staff

Reviewed March 07, 2019

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10.0
Exceptional
Zarul from Australia
Family with young children
Deluxe Twin Smoking
Stayed 4 nights in January 2019

Exceptional”

Best service👍🏻

Reviewed January 12, 2019

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9.2
Exceptional
Ekarat from Thailand
Family with young children
Deluxe Twin Non-Smoking
Stayed 8 nights in April 2019

Exceptional”

Very god location closed to the mall and subway. They also provide transportation for Osaka station which is very conveience to go anywhere in Osaka Staff is very active and friendly

Reviewed April 15, 2019

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9.2
Exceptional
Kai-Wen from Taiwan
Family with young children
Stayed 3 nights in April 2019

Comfortable Stay ”

Very comfortable stay and convenient shuttle bus.

Reviewed April 26, 2019

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8.8
Excellent
Mary from United Kingdom
Group
Deluxe Twin Non-Smoking
Stayed 2 nights in May 2019

Great location”

Friendly staff, comfortable rooms with all you would require. Great wee family Italian restaurant across the road!

Reviewed May 10, 2019

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9.2
Exceptional
Rina from Indonesia
Family with teens
Stayed 5 nights in May 2019

Exceptional”

Nice hotel with good services...👍

Reviewed May 25, 2019

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8.4
Excellent
Morris from Singapore
Couple
Deluxe Twin Non-Smoking
Stayed 7 nights in October 2019

Excellent”

Room size is big enough and big wardrobe with enough hangers.

Reviewed November 01, 2019

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7.6
Very good
Soon from Malaysia
Couple
Luxury Twin Non-Smoking
Stayed 1 night in September 2019

Overall good ”

Overall stay was good

Reviewed October 02, 2019

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4.8
carrie from Hong Kong SAR, China
Group
Deluxe Twin Smoking
Stayed 3 nights in April 2019

does not worth ”

Breakfast does not worth paid value . one more things that we was occupied to have table for breakfast , but when we turn back to sit with food bringing and discovered few male Japanese to sit our table . Of course few male japanese knew the table was occupied by us. I wondered restaurant staff permit them to do so.

Reviewed May 09, 2019

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2.8
Yen-Wen from Taiwan
Family with teens
Guest room, 2 Double, City view, High floor
Stayed 2 nights in July 2019

poor service”

They didn't give the high floor room which I reserved at Agoda, and the staff of this hotel try to lie about their mistake.

Reviewed December 26, 2019

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2.4
Nurshafiqah from Singapore
Group
Deluxe Twin Smoking
Stayed 2 nights in May 2019

Old, not worth it, so far ”

It's so old and honestly just not worth it for you to pay. Stay away from this hotel. Its so far from the train station. The room is so old and I had a bad experience. Not enough cable for us to charge and they gave little condiments for our group

Reviewed May 23, 2019

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9.2
Exceptional
Gina from Singapore
Couple
Deluxe Double Non-Smoking
Stayed 3 nights in May 2017

Great service, value for money!!!”

Our stay was awesome as we got a complimentary upgrade to an executive room on the 28th floor! Staff were very polite, friendly & helpful. Free shuttle bus from Osaka station to the hotel was definitely a plus & we love it that we can purchase the airport limousine bus tickets at the concierge & Westin hotel is the first pick-up location for the airport limousine bus! Our room was extremely huge & we had a lovely view facing the Umeda sky tower and downtown Osaka! Love the heavenly bed, the comfortable pyjamas & definitely the large carpeted dressing room which was separate from the bathroom! We were given a travel sized shiseido cleansing set which was great! Overall, we really enjoyed our stay at this 5 star hotel and we would definitely choose to stay here again!

Reviewed June 21, 2017

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