Near main train station”

Walking dist from main station and 25min walk to old city good location

Excellent”

Excellent Service by the Staff - Specially Mr Giovanni was always helpful whenever you needed any advice.

Could have been much better”

Needs refurbishment as a number of stuffs in the room were found to be not working. Some of the cabinet doors were falling apart

Nice looking hotel”

We stayed at this same hotel 2 years ago and rooms seemed to be much better as this time we found a number of stuffs either broken or not working. You do not expect this when you are paying so much to stay.

Excellent Service”

I stayed 3 days and Service was remarkable )) Very happy Ukrainian ))

very respectful towards clients”

When we came the hotel was overbooked, but we were immediately moved to an even higher class hotel (Excelsior) for the same price we payed through Agoda for Westin. And all the payment rearrangements were done without involving us. We are very pleased at the service. Thank you , Westin and thank you, Agoda

Convenient location”

I had the renovated room so it was comfortable. Location is good for business travel. Lobby is dated however.

Not so centrally located and unfriendly staff”

The stay was OK. The staff very unfriendly. Constantly ignoring you. The location is far from Duomo. Overall, wont be back in a hurry

comfortable stay”

Very bad and we felt like home.

centrally location, shopping and tourist”

central location, expensive and luxury hotel”

convenience, shopping and tourist

Renovated room was worth the money”

This is truly a 5-star hotel. I enjoyed my stay here. Overall is very nice and they have a very comfortable bed (just like all other Starwood hotels). Some rooms are newly renovated which have nice bathrooms. CONS: pay for internet and breakfast is awful!

Friendly staffs!”

Just excellent! When we have a chance to go back Milan, we definitely stay this hotel again. This is a five stars hotel, the lobby area and of course, our room was very nice. The location is also convenient. Just 10min to walk to Central station, 25min to walk to Duomo area. When we stayed there, we didn't take a taxi. The staffs were very friendly. They all speak very good English. Especially, concierge staff, they made our trip wonderful. One of the concierges,he is the best! He recommended us two great restaurant, one was a local food restaurant and the other one was a seafood restaurant. These two are our favorite restaurants in Milano now.

good fivestar hotel and worth every penny of it”

a 5 star hotel with a 5 star facilities but the staff is not that friendly. especially the one in the receiption.

very friendly and nice”

very convenient for sightseeing and good exeperience of the service.

Overall it was a great experience.”

Over all, it was a great experience. Our room is always done, cleaned and fresh towels made available. Few things that did not meet my expectations such as no free Internet in the room only available in the lobby, few selections on the breakfast buffet menu, supporting staff (not on the front desk) have difficulty understanding or communicating in English, no hot iron and ironing board available for guests and guests are forced to use the laundry services of the hotel in which I find very expensive.

Warm and nice in Milano”

bad service of staffs and poor room service”

very enjoyable”

A disaster.”

My stay was terrible. The building and room was very old and outdated. The bathroom smells very bad. The hotel is located near a Metro station, but there's nothing else and the surrounding areas are terrible. We moved to another hotel which is cheaper, in a better location and has much nicer building and room.