The Westin Resort Guam

105 Gun Beach Road, Tumon Bay, Guam, Guam, 208, 96913
The Westin Resort Guam
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Partial Ocean View Room, Guest room, 2 Double, Balcony The Westin Resort Guam
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7.9
Very good
/10
(1243 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Tumon Beach300 m
  • Gun Beach770 m
  • Ypao Beach Park1.18 km
  • Micronesia Mall1.21 km
  • Two Lovers Point2.02 km
  • Dededo Flea Market3.23 km
  • Chamoru Village Night Market7.39 km
  • Pacific War Museum9.49 km
  • Ritidian Beach15.74 km
  • Cetti Bay Overlook26.22 km
  • Highlights and ratings

    4.5-star Hotel
    Free Wi-Fi

    Don't miss out!

    4 travelers have booked today.

    "Really great hotel and great staff location is amazing and you never really have to leave the hotel pool, beach, dinners!!!!"
    edward - September 5, 2018
    Excellent comfort
    8.7 room quality and comfort
    Exceptional reputation
    Recommended by 85% of guests
    Excellent cleanliness
    8.3 rating for cleanliness
    Excellent service
    8.2 rating for service
    • Airport transfer

    • 90 meters to the beach

    • Currency exchange

    • Located in heart of Guam

    • Free Wi-Fi in all rooms!

    Cheaper than 90% of all properties in Guam in the last 24 hoursCompared to 140 Guam properties at Agoda for various dates
    Value for money7.6
    Distance to city center0.1km
    Location rating8.9
    Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
    Distance to airport2.8 km

    Rooms available at The Westin Resort Guam

    8.7
    Excellent
    Room comfort & quality
    Club level, Guest room, 2 Double, Ocean view, High floor
    Club level, Guest room, 2 Double, Ocean view, High floor
    ...
      Enter dates to see prices
      Oceanfront Suite with 2 Queen Beds and Westin Club Access
      Oceanfront Suite with 2 Queen Beds and Westin Club Access
      ...
      • Room size: 80 m²/861 ft²
      • Balcony/terrace
      • 2 double beds
      Enter dates to see prices
      Ocean View Room with Westin Club Access
      Ocean View Room with Westin Club Access
      ...
      • Room size: 39 m²/420 ft²
      • Balcony/terrace
      • 1 king bed
      Enter dates to see prices
      Club Deluxe, Club level, Guest room, 2 Double, High floor
      Club Deluxe, Club level, Guest room, 2 Double, High floor
      ...
      • Balcony/terrace
      Enter dates to see prices
      Partial Ocean View Room, Guest room, 2 Double, Balcony
      Partial Ocean View Room, Guest room, 2 Double, Balcony
      ...
      • Room size: 39 m²/420 ft²
      • Partial ocean view
      • 2 queen beds
      Enter dates to see prices
      Deluxe, Guest room, 2 Double, Ocean view, Balcony
      Deluxe, Guest room, 2 Double, Ocean view, Balcony
      ...
      • Room size: 39 m²/420 ft²
      • Ocean view
      • 2 queen beds
      Enter dates to see prices
      Ocean Front, Larger Guest room, 1 King, Corner room, Balcony
      Ocean Front, Larger Guest room, 1 King, Corner room, Balcony
      ...
      • Balcony/terrace
      • Shower and bathtub
      Enter dates to see prices
      Executive Suite with 2 Queen Beds and Westin Club Access
      Executive Suite with 2 Queen Beds and Westin Club Access
      ...
      • Room size: 80 m²/861 ft²
      • Balcony/terrace
      • 2 double beds
      Enter dates to see prices
      Ocean View King Room with Westin Club Access
      Ocean View King Room with Westin Club Access
      ...
      • Room size: 39 m²/420 ft²
      • Balcony/terrace
      • 1 king bed
      Enter dates to see prices
      Partial Ocean View Room with Westin Club Access
      Partial Ocean View Room with Westin Club Access
      ...
      • Room size: 39 m²/420 ft²
      • Balcony/terrace
      • 2 queen beds
      Enter dates to see prices

      What people love about The Westin Resort Guam

      • 8.4
        Excellent
        Location

        "It's got a good location,the restaurant and GPO is just walking 5-10 minutes."

        Tat C.

        |

        June 20, 2017

      • 9.6
        Exceptional
        Cleanliness

        "Clean rooms, generous supply of toiletries, comfy beds"

        Miriam

        |

        March 6, 2017

      • 9.2
        Exceptional

        "Such a hospitality gives me a big impression."

        Yeum

        |

        February 1, 2018

      Property ranking|Compared to 140 Guam properties
      See all rankings
      Room comfort score
      8.7/10
      Location score
      8.9/10
      Cleanliness score
      8.3/10
      Review score - United States
      8.0/10
      Better than
      97
      %
      of Guam properties
      Better than
      94
      %
      of Guam properties
      Better than
      94
      %
      of Guam properties
      Better than
      94
      %
      of Guam properties
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

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      More about The Westin Resort Guam

      More about The Westin Resort Guam

      8.4
      Excellent

      "Part of the swimming pool remains in shade gives good shelte..."

      Molly

      |

      February 3, 2017

      Description

      Show less

      Most talked about facilities

      Beach
      20 mentions
      Breakfast
      8 mentions
      Food & Dining
      2 mentions
      Internet
      2 mentions

      What they offer

      8.4
      Excellent

      "Very calm waters vs nearby Nikko, which I think is important..."

      Molly

      |

      February 3, 2017

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American
      Continental

      Restaurants on site

      Prego
      Cuisine:Italian, Mediteranean
      Menu:Buffet, A-la-carte
      Starlight Barbecue
      Cuisine:International, Grill/BBQ
      Menu:Buffet, A-la-carte
      Misty's Beach Bar
      Cuisine:American
      Menu:Buffet
      Mix@ChaChaCha
      Menu:Buffet
      Issin
      Cuisine:Japanese
      Menu:Buffet
      On The Rocks bar
      Cuisine:Japanese
      Taste
      Cuisine:International
      Menu:A-la-carte
      Show more

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Announcements

      Show less

      Reviews of The Westin Resort Guam from real guests

      Overall rating
      7.9
      Very good
      From 1243 reviews
      Provided by verified guests of
      Agoda Reviews (520)Booking.com Reviews (723)
      Rating via Agoda8.2
      /
      10
      Cleanliness8.3
      Facilities8.0
      Location8.9
      Room comfort and quality8.7
      Service8.2
      Value for money7.6
      High score for Guam
      Rating
      9+ Exceptional (130)
      8-9 Excellent (91)
      7-8 Very Good (71)
      6-7 Good (38)
      <6 Below Expectation (42)
      Time of the year
      Mar - May (82)
      Jun - Aug (125)
      Sep - Nov (91)
      Dec - Feb (74)
      All guests (520)
      All room types
      All languages

      Show reviews that mention 

      Showing 372 verified guest comments
      12345
      8.4
      Excellent
      I-Ning from Taiwan
      Family with teens
      Deluxe, Guest room, 2 Double, Ocean view, Balcony
      Stayed 3 nights in June 2019

      Excellent”

      We were waiting for the room key for about a hour. When we got into the room, the room is lower level than I reserved. Then we had to wait another half hour for the key. It might be a one time accident. Otherwise, the beach is perfect, pool is good, and bed is excellent.

      Reviewed July 04, 2019
      10.0
      Exceptional
      Natradee from Thailand
      Solo traveler
      Deluxe King Room with Ocean View
      Stayed 1 night in June 2019

      Best hotel in Guam worth every penny”

      I got an ocean view room and it was the best stay in my life. The view from the balcony was amazing maybe the best spot in island. The staff were very helpful and good was delicious. Beach was clean and not too crowded so I could relax. Recommend to everyone!

      Reviewed June 20, 2019
      8.8
      Excellent
      Jennifer from Philippines
      Group
      Deluxe King Room with Ocean View
      Stayed 5 nights in April 2019

      Excellent”

      Lovely view from our balcony; large clean gorgeous room; excellent service from staff although they did run out of beach towels at one point! Great location, just a short walk away from shops and restaurants. Amazing private beach!

      Reviewed May 16, 2019
      6.8
      Good
      SHU-JUI from Taiwan
      Couple
      Partial Ocean View Room, Guest room, 2 Double, Balcony
      Stayed 4 nights in June 2019

      Disappointing house keeping service”

      The house keeping staff didn’t clean the room on the second day. We were told to wait another 40-60 mins after reflecting this situation to the receptionist. So we waited in the lobby for an hour only to find the room still not cleaned later when we got back to the room again. Being too tired of waiting, we had to be in the room awkwardly while they were cleaning in the end. What’s even more disappointing, the same thing happened again on the fourth day. We did hang the do not disturb sign that day but the cleaning staff left a card saying they would be back later. However, when we got back late at night, the room was left untouched. We complained about this to the manager but didn’t get any apology from anyone. We end up only having our towels exchanged and our garbage collected that night. It was really a time-wasting and dissatisfying experience at a so-called five star hotel.

      Reviewed July 03, 2019
      9.2
      Exceptional
      Noel from China
      Couple
      Stayed 4 nights in February 2018

      Great location”

      Hotel is a bit old and sorry, but staff are great. The bathroom wasn't flushing properly but they got it fixed quickly. A bit overpriced but it's the same all over Guam especially Tumon area. Great beach though and had a good afternoon nap on white sands right in front of the hotel.

      Reviewed December 01, 2018
      9.6
      Exceptional
      edward from United States
      Solo traveler
      Stayed 1 night in August 2018

      Great for solo or couple or family”

      Really great hotel and great staff location is amazing and you never really have to leave the hotel pool, beach, dinners!!!! Ask for the newest and best Manager Mr. Arnell Galendez...... he is a great guy!

      Reviewed September 05, 2018
      8.0
      Excellent
      Elizabeth from Philippines
      Group
      Stayed 4 nights in April 2017

      Great location”

      Although hotel is tired, location is great since the hotel is not in the center of everything so the beach is quiet and not crowded like the other hotels. Its walking distance to DFS and all the other shops and restaurants.

      Reviewed August 21, 2017
      9.0
      Exceptional
      Rui from Australia
      Group
      Stayed 4 nights in September 2014

      good location, old hotel facility”

      location, beach, shops

      the beach in front of the hotel is great, almost private. water is so clean and shallow. hotel is old, should be more than 10 years. room size is ok. we lived in the royal club rooms and have the free bar, which is nice.

      Reviewed September 19, 2014
      9.6
      Exceptional
      Aileen from United States
      Business traveler
      Club Deluxe, Club level, Guest room, 2 Double, High floor
      Stayed 5 nights in December 2018

      Overall experience was great. ”

      Had a hard time figuring out how to walk out to the main road - a little awkward And no taxis readily available for use. Would be nice to have a simple and inexpensive option for food. Like Japanese ramen or a quick bento or sandwich place that people could have grabbed a quick bite to eat. But experience was great and I would definitely return.

      Reviewed December 22, 2018
      10.0
      Exceptional
      Veronica from Macau
      Solo traveler
      Stayed 4 nights in October 2018

      Everything was awesome!”

      Nice view, nice staffs, very convenient

      Reviewed October 18, 2018
      8.4
      Excellent
      Molly from Australia
      Family with young children
      Stayed 7 nights in January 2017

      Good location good location good location ”

      We are traveling in a big group of 3 generations and aimed to spend lots of time at sea, Weston's direct access to beach allows us to have intermittent rests during the day. Part of the swimming pool remains in shade gives good shelter during hours of strong sun. Very calm waters vs nearby Nikko, which I think is important for snorkelling. Beach operator at Westin knows the site well and their friendly staff know exactly where to take us to find sea animals in a non disruptive manner which is important too! Convenience store, fast food & good quality eateries outside Westin within 15 mins walk a big plus, which means we don't have to rent a car for our entire trip, but only on days we need to venture farther south.

      Reviewed February 03, 2017
      4.4
      HYEONJU from South Korea
      Couple
      Stayed 2 nights in August 2016

      The Manager had the worst attitude.”

      I was really dissapointed when the front desk manager made mistakes two times. After I check in, i received a hotel room key. When i entered a room, there were 2 people in the room!! One of them was only wearing his underwear. I was shocked. After that i went to the front desk. And i received another room key. The manager just gave me a card. At that time she didn't say sorry to me. I kept my temper and i moved to a new room. Then, i tried to enter the room. But i couldn't. Because they didn't enrolled the card key. So i went to the front desk again. It was the worst experience of my life.

      Reviewed August 10, 2016
      7.6
      Very good
      Marion from Philippines
      Couple
      Stayed 2 nights in March 2016

      Additional Regular booking still no bfast ”

      Is it because ive booked with agoda that when i decide to have an early check in and agreed on a full day rate still the unfriendly staff didnt give a free bfast. To think i paid almost the same with early check in and a two nights rate😳

      Reviewed May 30, 2016
      10.0
      Exceptional
      Ma. from Philippines
      Family with teens
      Stayed 3 nights in March 2016

      Great location, courteous and friendly staff.”

      Very convenient location for the Tumon shuttle tram service whhich will get you around Guam, as the bus stop is right in front of the hotel. There is also a free Shuttle bus service that will take u to the hotel from the Galleria duty free shop that runs every 10 minutes. only disappointment: wifi is not free in the room.

      Reviewed April 08, 2016
      7.2
      Very good
      Elizabeth from Philippines
      Couple
      Stayed 5 nights in March 2016

      Great location ”

      The hotel was conveniently located within walking distance to restaurants and shops. DFS was a 5 min walk from the hotel which was awesome. The beach also felt more private and was not as crowded as the other side. We booked at the Royal Beach club floor so the rooms were spacious and the beds were amazingly comfy. Although its convenient to have breakfast and cocktails in the lounge, I think the service can be improved. During meal time, they always run out of utensils or at times there is a need to replenish the drinks or food but its quite difficult to ask for assistance since there would normally be only 1 person by the reception who is always busy assisting other guests. But when its time to take the food out, all of a sudden you see 2-3 staff in full force wasting no time to take away the buffet set up! Although the staff are generally friendly, I just don't understand why there is a lack of personnel during peak hours.

      Reviewed April 01, 2016
      9.2
      Exceptional
      DAGYU from United States
      Solo traveler
      Stayed 4 nights in February 2016

      Great location...”

      Good location, quiet surroundings, good beach... I enjoyed the snorkeling on the beach right in the back of the hotel, and enjoyed eating meals near the hotel... The location is good that it's not too far from restaurants and stores, and that it's not too close to the busiest area of people and cars... The beds at the hotel were comfortable... The view from the room was okay, could see the ocean partially and sunset from the room.

      Reviewed February 09, 2016
      7.3
      Very good
      ROBERTO from Philippines
      Couple
      Stayed 2 nights in August 2014

      Good location, great beach front”

      Location, Beach, Ambiance

      Overall we had a good stay at the hotel. It is a perfect hotel for a quiet weekend get away, especially if you wish to spend the time swimming, walking, or just relaxing at the beach.. The room was clean.. However there is no free wi-fi in the room, (there's charge per hour basis) and for the rate the hotel is charging, which is not cheap, one would expect at least to have this amenity for free. I wouldn't mind going back to this hotel in the future or recommend to friends.

      Reviewed September 05, 2014
      8.0
      Excellent
      LAU from United Kingdom
      Solo traveler
      Stayed 2 nights in July 2014

      Upscale hotel in the region”

      Beachfront, Relaxing atmosphere, Immaculate

      Good experience with guaranteed room upgrade to Royal Beach Club with lounge access for free drinks and simple breakfast. Beds were extrememly comforatable. Lounge facilities were basic without enough comfortable seats, food plates were always empty. High speed free internet in public area. Staff were friendly and helpful.

      Reviewed July 22, 2014
      6.7
      Good
      Masaki from Japan
      Family with young children
      Stayed 5 nights in April 2014

      Good locaton.”

      Adjaent to the beach, lots of marine activity and hevenly bed

      They tried to make double charge the hotel fee and also a cople of unreasonable additional fees are charged. After I claimed, they withdraw all those unfair charge, but it is quite bad behavior and I do not want to recommend others. I had the same experience at Wnstin of other location.

      Reviewed April 10, 2014
      7.2
      Very good
      Banocnoc from Philippines
      Couple
      Stayed 3 nights in November 2018

      Pleasant but with bump. ”

      I booked a Superior King Corner room because of its wide sq footage, however on our 1st night, the aircon wasnt functioning well. The following day we called their attention and it was already almost 11pm when they decided we had to transfer to a smaller room instead. There is no other room as big as that corner room except the executive suite. Manager's disposition took time, we were tired and sleepy after a long day then had to transfer room before midnight.

      Reviewed November 05, 2018
      12345

      Reviews of The Westin Resort Guam from real guests

      Overall rating
      7.9
      Very good
      From 1243 reviews
      Provided by verified guests of
      Agoda Reviews (520)Booking.com Reviews (723)
      Rating via Agoda8.2
      /
      10
      Cleanliness8.3
      Facilities8.0
      Location8.9
      Room comfort and quality8.7
      Service8.2
      Value for money7.6
      High score for Guam
      Rating
      9+ Exceptional (130)
      8-9 Excellent (91)
      7-8 Very Good (71)
      6-7 Good (38)
      <6 Below Expectation (42)
      Time of the year
      Mar - May (82)
      Jun - Aug (125)
      Sep - Nov (91)
      Dec - Feb (74)
      All guests (520)
      All room types
      All languages

      Show reviews that mention 

      Showing 372 verified guest comments
      12345
      8.4
      Excellent
      I-Ning from Taiwan
      Family with teens
      Deluxe, Guest room, 2 Double, Ocean view, Balcony
      Stayed 3 nights in June 2019

      Excellent”

      We were waiting for the room key for about a hour. When we got into the room, the room is lower level than I reserved. Then we had to wait another half hour for the key. It might be a one time accident. Otherwise, the beach is perfect, pool is good, and bed is excellent.

      Reviewed July 04, 2019
      10.0
      Exceptional
      Natradee from Thailand
      Solo traveler
      Deluxe King Room with Ocean View
      Stayed 1 night in June 2019

      Best hotel in Guam worth every penny”

      I got an ocean view room and it was the best stay in my life. The view from the balcony was amazing maybe the best spot in island. The staff were very helpful and good was delicious. Beach was clean and not too crowded so I could relax. Recommend to everyone!

      Reviewed June 20, 2019
      8.8
      Excellent
      Jennifer from Philippines
      Group
      Deluxe King Room with Ocean View
      Stayed 5 nights in April 2019

      Excellent”

      Lovely view from our balcony; large clean gorgeous room; excellent service from staff although they did run out of beach towels at one point! Great location, just a short walk away from shops and restaurants. Amazing private beach!

      Reviewed May 16, 2019
      6.8
      Good
      SHU-JUI from Taiwan
      Couple
      Partial Ocean View Room, Guest room, 2 Double, Balcony
      Stayed 4 nights in June 2019

      Disappointing house keeping service”

      The house keeping staff didn’t clean the room on the second day. We were told to wait another 40-60 mins after reflecting this situation to the receptionist. So we waited in the lobby for an hour only to find the room still not cleaned later when we got back to the room again. Being too tired of waiting, we had to be in the room awkwardly while they were cleaning in the end. What’s even more disappointing, the same thing happened again on the fourth day. We did hang the do not disturb sign that day but the cleaning staff left a card saying they would be back later. However, when we got back late at night, the room was left untouched. We complained about this to the manager but didn’t get any apology from anyone. We end up only having our towels exchanged and our garbage collected that night. It was really a time-wasting and dissatisfying experience at a so-called five star hotel.

      Reviewed July 03, 2019
      9.2
      Exceptional
      Noel from China
      Couple
      Stayed 4 nights in February 2018

      Great location”

      Hotel is a bit old and sorry, but staff are great. The bathroom wasn't flushing properly but they got it fixed quickly. A bit overpriced but it's the same all over Guam especially Tumon area. Great beach though and had a good afternoon nap on white sands right in front of the hotel.

      Reviewed December 01, 2018
      9.6
      Exceptional
      edward from United States
      Solo traveler
      Stayed 1 night in August 2018

      Great for solo or couple or family”

      Really great hotel and great staff location is amazing and you never really have to leave the hotel pool, beach, dinners!!!! Ask for the newest and best Manager Mr. Arnell Galendez...... he is a great guy!

      Reviewed September 05, 2018
      8.0
      Excellent
      Elizabeth from Philippines
      Group
      Stayed 4 nights in April 2017

      Great location”

      Although hotel is tired, location is great since the hotel is not in the center of everything so the beach is quiet and not crowded like the other hotels. Its walking distance to DFS and all the other shops and restaurants.

      Reviewed August 21, 2017
      9.0
      Exceptional
      Rui from Australia
      Group
      Stayed 4 nights in September 2014

      good location, old hotel facility”

      location, beach, shops

      the beach in front of the hotel is great, almost private. water is so clean and shallow. hotel is old, should be more than 10 years. room size is ok. we lived in the royal club rooms and have the free bar, which is nice.

      Reviewed September 19, 2014
      9.6
      Exceptional
      Aileen from United States
      Business traveler
      Club Deluxe, Club level, Guest room, 2 Double, High floor
      Stayed 5 nights in December 2018

      Overall experience was great. ”

      Had a hard time figuring out how to walk out to the main road - a little awkward And no taxis readily available for use. Would be nice to have a simple and inexpensive option for food. Like Japanese ramen or a quick bento or sandwich place that people could have grabbed a quick bite to eat. But experience was great and I would definitely return.

      Reviewed December 22, 2018
      10.0
      Exceptional
      Veronica from Macau
      Solo traveler
      Stayed 4 nights in October 2018

      Everything was awesome!”

      Nice view, nice staffs, very convenient

      Reviewed October 18, 2018
      8.4
      Excellent
      Molly from Australia
      Family with young children
      Stayed 7 nights in January 2017

      Good location good location good location ”

      We are traveling in a big group of 3 generations and aimed to spend lots of time at sea, Weston's direct access to beach allows us to have intermittent rests during the day. Part of the swimming pool remains in shade gives good shelter during hours of strong sun. Very calm waters vs nearby Nikko, which I think is important for snorkelling. Beach operator at Westin knows the site well and their friendly staff know exactly where to take us to find sea animals in a non disruptive manner which is important too! Convenience store, fast food & good quality eateries outside Westin within 15 mins walk a big plus, which means we don't have to rent a car for our entire trip, but only on days we need to venture farther south.

      Reviewed February 03, 2017
      4.4
      HYEONJU from South Korea
      Couple
      Stayed 2 nights in August 2016

      The Manager had the worst attitude.”

      I was really dissapointed when the front desk manager made mistakes two times. After I check in, i received a hotel room key. When i entered a room, there were 2 people in the room!! One of them was only wearing his underwear. I was shocked. After that i went to the front desk. And i received another room key. The manager just gave me a card. At that time she didn't say sorry to me. I kept my temper and i moved to a new room. Then, i tried to enter the room. But i couldn't. Because they didn't enrolled the card key. So i went to the front desk again. It was the worst experience of my life.

      Reviewed August 10, 2016
      7.6
      Very good
      Marion from Philippines
      Couple
      Stayed 2 nights in March 2016

      Additional Regular booking still no bfast ”

      Is it because ive booked with agoda that when i decide to have an early check in and agreed on a full day rate still the unfriendly staff didnt give a free bfast. To think i paid almost the same with early check in and a two nights rate😳

      Reviewed May 30, 2016
      10.0
      Exceptional
      Ma. from Philippines
      Family with teens
      Stayed 3 nights in March 2016

      Great location, courteous and friendly staff.”

      Very convenient location for the Tumon shuttle tram service whhich will get you around Guam, as the bus stop is right in front of the hotel. There is also a free Shuttle bus service that will take u to the hotel from the Galleria duty free shop that runs every 10 minutes. only disappointment: wifi is not free in the room.

      Reviewed April 08, 2016
      7.2
      Very good
      Elizabeth from Philippines
      Couple
      Stayed 5 nights in March 2016

      Great location ”

      The hotel was conveniently located within walking distance to restaurants and shops. DFS was a 5 min walk from the hotel which was awesome. The beach also felt more private and was not as crowded as the other side. We booked at the Royal Beach club floor so the rooms were spacious and the beds were amazingly comfy. Although its convenient to have breakfast and cocktails in the lounge, I think the service can be improved. During meal time, they always run out of utensils or at times there is a need to replenish the drinks or food but its quite difficult to ask for assistance since there would normally be only 1 person by the reception who is always busy assisting other guests. But when its time to take the food out, all of a sudden you see 2-3 staff in full force wasting no time to take away the buffet set up! Although the staff are generally friendly, I just don't understand why there is a lack of personnel during peak hours.

      Reviewed April 01, 2016
      9.2
      Exceptional
      DAGYU from United States
      Solo traveler
      Stayed 4 nights in February 2016

      Great location...”

      Good location, quiet surroundings, good beach... I enjoyed the snorkeling on the beach right in the back of the hotel, and enjoyed eating meals near the hotel... The location is good that it's not too far from restaurants and stores, and that it's not too close to the busiest area of people and cars... The beds at the hotel were comfortable... The view from the room was okay, could see the ocean partially and sunset from the room.

      Reviewed February 09, 2016
      7.3
      Very good
      ROBERTO from Philippines
      Couple
      Stayed 2 nights in August 2014

      Good location, great beach front”

      Location, Beach, Ambiance

      Overall we had a good stay at the hotel. It is a perfect hotel for a quiet weekend get away, especially if you wish to spend the time swimming, walking, or just relaxing at the beach.. The room was clean.. However there is no free wi-fi in the room, (there's charge per hour basis) and for the rate the hotel is charging, which is not cheap, one would expect at least to have this amenity for free. I wouldn't mind going back to this hotel in the future or recommend to friends.

      Reviewed September 05, 2014
      8.0
      Excellent
      LAU from United Kingdom
      Solo traveler
      Stayed 2 nights in July 2014

      Upscale hotel in the region”

      Beachfront, Relaxing atmosphere, Immaculate

      Good experience with guaranteed room upgrade to Royal Beach Club with lounge access for free drinks and simple breakfast. Beds were extrememly comforatable. Lounge facilities were basic without enough comfortable seats, food plates were always empty. High speed free internet in public area. Staff were friendly and helpful.

      Reviewed July 22, 2014
      6.7
      Good
      Masaki from Japan
      Family with young children
      Stayed 5 nights in April 2014

      Good locaton.”

      Adjaent to the beach, lots of marine activity and hevenly bed

      They tried to make double charge the hotel fee and also a cople of unreasonable additional fees are charged. After I claimed, they withdraw all those unfair charge, but it is quite bad behavior and I do not want to recommend others. I had the same experience at Wnstin of other location.

      Reviewed April 10, 2014
      7.2
      Very good
      Banocnoc from Philippines
      Couple
      Stayed 3 nights in November 2018

      Pleasant but with bump. ”

      I booked a Superior King Corner room because of its wide sq footage, however on our 1st night, the aircon wasnt functioning well. The following day we called their attention and it was already almost 11pm when they decided we had to transfer to a smaller room instead. There is no other room as big as that corner room except the executive suite. Manager's disposition took time, we were tired and sleepy after a long day then had to transfer room before midnight.

      Reviewed November 05, 2018
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      The Westin Resort Guam
      |Excellent 8.2
      ×
      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Tumon Beach