The Westin Resort & Spa
The Westin Resort & Spa
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Villa The Westin Resort & Spa
Villa
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Lobby The Westin Resort & Spa
Lobby
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Lobby The Westin Resort & Spa
Lobby
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Interior view The Westin Resort & Spa
Interior view
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Location
Very good
7.8
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The Westin Resort & Spa

Very good location
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Very good
From 27 reviewsSee what guests said
7.9
  • Airport transfer

  • Hot tub

  • Sauna

  • Steamroom

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Room choices
8.1
Excellent
Room comfort & quality
Royal Beach Ocean View
Royal Beach Ocean View
...
  • No view
  • 25 m²/269 ft²
  • 1 super king bed or 2 doubl...
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Royal Beach Lagoon
Royal Beach Lagoon
...
  • No view
  • 25 m²/269 ft²
  • 1 super king bed or 2 doubl...
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Villa
Villa
...
  • Sea view
  • 26 m²/280 ft²
  • 2 king beds and 1 sofa bed
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Deluxe Lagoon View
Deluxe Lagoon View
...
  • No view
  • 25 m²/269 ft²
  • 1 super king bed or 2 doubl...
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Double Luxury Ocean View
Double Luxury Ocean View
...
  • 42 m²/452 ft²
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Double Club
Double Club
...
  • 54 m²/581 ft²
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Deluxe Ocean View
Deluxe Ocean View
...
  • No view
  • 25 m²/269 ft²
  • 1 super king bed or 2 doubl...
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Lagoon
Lagoon
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 super king bed or 2 king ...
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Suite
Suite
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 super king bed
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Ocean Balcony
Ocean Balcony
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 super king bed
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More about The Westin Resort & Spa

More about The Westin Resort & Spa

An overview

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Nearest essentials

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Real reviews from real guests

Agoda Reviews (27)Booking.com Reviews (743)
7.9
Very good
Read reviews from:
Cleanliness8.5
Facilities8.0
Location7.8
Room comfort and quality8.1
Service8.1
Value for money7.5
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Showing 25 verified guest comments
12
8.4
Jade from United Kingdom
Couple
Deluxe Lagoon View
Stayed 1 night in May 2018
The staff were incredible. The sea is very tough here though so you can’t swim at this end.”
Close to airport and 35 minutes from down town. You will have to get taxis to restaurants or pier if you want to go to Isla (which I would recommend) still a fair amount of seaweed but less than playa del Carmen. Hotel itself is great, but a bit far away from everything and the sea is always rough due to location. The higher up you go the calmer and the more there is going in. Staff were first class.
Reviewed May 09, 2018
10.0
Peng from United States
Family with young children
Deluxe Ocean View
Stayed 5 nights in July 2016
A nice place”
The Westin Resort & Spa is a very nice place. Clean and nice sea view.
Reviewed July 11, 2016
5.0
andrew from United States
Couple
Stayed 3 nights in November 2015
Westin Hotel & Resort Cancun”
Clean, safe area
For me, this was not a good location in Cancun. The hotel is built too close to the beach which makes the beach very narrow. The beach by the Westin Lagunamar is much nicer for me and what I look to for at a beach resort. There are no steps to enter or exit the main pool. You can only enter/exit by side ladders. There were several elderly people who could not climb the ladders to exit the pool which created some chaos and there were was no supervision at the pool to help these people. There were other dangerous area's around the pool/beach entrance. In my opinion, the Hotel needs to completely remodel this area. The hotel was very crowded for the weekend and it appeared that they were understaffed. I felt like the staff was only interested in getting us to take a timeshare presentation that make us feel like we were on vacation. The hotel does not have a hot tub open to it's guests. There is a whirlpool but it is the same temperature as the pool. There is a hot tub in the Spa but you have to pay extra to enter the spa to use it. So this was very disappointing to me.
Reviewed November 18, 2015
6.3
ERIC from United Kingdom
Solo traveler
Deluxe Ocean View
Stayed 1 night in November 2015
Surly staff and poor service”
I booked the hotel as an overnight transit stop en route from Havana to Dallas. I was held up at check in because staff could not locate my booking. I had the district feeling that the reception staffer thought that I was trying to dupe him. He eventually found the booking and gave me a key. I took myself to the room (no bell-hop to escort or help with luggage) Not a great start. The room was fine - more than I needed for my overnight stopover. My real beef arose when I enquired about my return to the airport with the hotel shuttle. I was told that I could not use this service as it has a minimum 24 hour pre-booking. When I explained that I would be resident in the hotel for one night only I was offered a shrug of the shoulders. The cost for the hotel taxi for the 8 minute ride to the airport was US$35. Not impressed.
Reviewed November 06, 2015
7.7
Erin from Australia
Couple
Stayed 2 nights in February 2015
Nice hotel, not perfect”
Royal beach club, location, comfort
nice hotel and good value. Huge room on the ground floor of the royal beach club. Dirty cement floor in the room. Beach club had nice food and (watered down) cocktails. Better than I expected, I would stay there again.
Reviewed April 25, 2015
9.3
ashleigh from Australia
Group
Stayed 10 nights in September 2014
girlie trip”
cleanliness, friendly staff and right on the beach
our stay was amazing, the staff were extremely friendly, giving advice on great places to shop and eat and full of knowledge on how to get around and fun things to do. Staying right on the beach was awesome, great value for money and would absolutely stay here again!!
Reviewed December 29, 2014
9.3
ashleigh from Australia
Group
Stayed 10 nights in September 2014
Girls Trip”
cleanliness, friendly staff and right on the beach
our stay was amazing, the staff were extremely friendly, giving advice on great places to shop and eat and full of knowledge on how to get around and fun things to do. Staying right on the beach was awesome, great value for money and would absolutely stay here again!!
Reviewed December 29, 2014
8.3
Elizabeth from Canada
Couple
Stayed 1 night in November 2014
Great beach and facilities, near to airport”
Great beach and pool area, nice room, nice location
Stayed for one night at the end of culturally focused holiday centred in Merida, so our focus is different to most of the guests who stay here who are here for the beaches. We added this as one final night close to the airport (10 mins away, aircrew stay here) to have some time on the beach. Staff were very friendly. Pool and beach area as well as room were very good and complimentary flight check in via business centre. Only gripe is that the hotel restaurants are not particularly mind blowing and pretty poor monetary value if not booking inclusively. The hotel's location means that you don't really have any choice in the matter.
Reviewed November 12, 2014
10.0
Anthony from United Kingdom
Couple
Stayed 1 night in November 2014
CANCUN”
Room, Location and Food
Excellent value for money
Reviewed November 05, 2014
8.0
Leriene from United Kingdom
Couple
Stayed 1 night in October 2014
Good base in cancan away from crowds”
Seperatly located from main area
Only stayed for one night, so location great to get to airport quickly. Staff was lovely, the food not so much, but rooms were good to
Reviewed October 27, 2014
9.0
Kangdae from South Korea
Business traveler
Stayed 6 nights in October 2014
Great beach and facility!”
Beach view, nice staff members, and clean room
This hotel is good for beach time & relaxing. If you are a party person, however, the location is pretty far from the club area (Coco Bongo, Frog Senor, etc.)
Reviewed October 16, 2014
9.3
cesar from United States
Solo traveler
Stayed 1 night in September 2014
Westin Regina good beautiful ”
The food the staff and the room
Outstanding
Reviewed September 23, 2014
6.0
Tyler from United States
Couple
Stayed 1 night in September 2014
Noisy”
Location
We paid quite a bit extra for the 'Deluxe Ocean View' room. Basically it means you're on the top floor (only floor with a balcony) and facing the ocean. The view was beautiful. All day long everything was great. Around 8pm when the beach was empty and ALMOST the entire pool was empty, the noise kicked in. There were about 6-10 people at the pool (I'm assuming drunk) and they were constantly screaming at the top of their lungs. This went on for at least an hour. I'm not usually the one to give a noise complaint but by the loudness and consistency of their screams it was quite ridiculous. I had a flight in the morning so unfortunately I had to be up early. Once they finally left the pool, I thought I could finally get to sleep... but I was wrong. A short time after, the people in the room next door started to have a party (assuming it was the same people from the pool). The screaming and yelling started, along with loud music being played until well into the morning. I was finally able to drown them out with the TV and fall asleep around 1am. If you're looking to throw a party, then I would definitely recommend this place because you can be as loud as you want for as long as you want. If you're looking to have a relaxing vacation, then look elsewhere.
Reviewed September 16, 2014
10.0
brooke from Australia
Couple
Stayed 1 night in July 2014
Best stay ever !!! ”
Our room in the royal beach club , free drinks & food from 5-7 everyday & the staff
We have stayed at a lot of places around the world & this resort was our favorite buy far , the room in the club royal was amazing & so was the staff they made our stay so relaxing ! Plus free drinks & food each day really toped off our stay . Thank you
Reviewed August 11, 2014
10.0
Abraham from Australia
Couple
Stayed 1 night in January 2013
Great beach and relaxing well organised hotel”
Beach
i enjoyed the westin. great service from the start. parking space. the room was nice and furnished well. great shower with two shower heads? the bed was very comfortable. loved the view but wished there was glass railimng rather than metal so you can view the beach on those lovely deck chairs but guess it's a safety issue. great pool and jacuzzis that face the ocean.
Reviewed February 06, 2013
6.3
scott from United States
Group
Stayed 2 nights in January 2013
Nice lobby. Okay rooms.”
Easy access to airport.
The lobby is done up in grand style and the staff courteous. The distance to the rooms was a moderate trek through less than grand corridors. The room amenities were Weston but the fit and finish of the construction was less than. All in all less than was expected for the name and price point. Pros - easy access to the airport (less than 15 minutes) and within walking distance of Extra (convenience store).
Reviewed February 02, 2013
8.0
JOON from South Korea
Group
Stayed 1 night in June 2012
Nice private beach”
Well-equipped big hotel
the hotel is quite big, and well-equipped. it has a private beach, so we can enjoy the sea without bothered by lots of people. many features are not complimentary, however. even the wifi connection is not included in the price, unlike much lower-level of hotels in other mexican cities. bed is relatively small.
Reviewed June 29, 2012
8.0
Erwin from Philippines
Couple
Stayed 3 nights in July 2011
Heavenly hotel in Cancun!”
Solitude, privacy, heavenly bed and shower
Westin Resort and Spa is located at the southern end of the beach stretch of Cancun. If you want privacy then go for this hotel. It is quite a 15-20min bus ride to the nightlife center in the Hard Rock Cafe/ Coco Bongo area and a little bit farther 45-min ride to the city center. However if you are coming from Chichen Itza using a tour bus then you will be the first one to be dropped. We did not have any issue staying in the hotel except that their pool towel kiosk closes at 7PM and the beach lifeguard disappears at 6PM, lame! I love the heavenly bed and shower. We stayed at the Royal Beach Club and it was amazing.
Reviewed July 18, 2011
6.7
Amber from Canada
Couple
Stayed 5 nights in February 2011
Great quiet time”
Club level service, great beach access
we were at the hotel over spring break and were a bit concerned it may be really loud with drunck college kids, but happily it was really quiet and restful with a mix of families and middle aged couples.
Reviewed March 09, 2011
8.8
Satoki from Japan
Business traveler
Deluxe Ocean View
Stayed 4 nights in November 2016
ちょっと高いか”
ちょっと高いか
Reviewed November 22, 2016
12
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