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The Westin Resort & Spa

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Very good7.9
Based on 25 reviews
The Westin Resort & Spa
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7.8 Very good location
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7.8Location
  • Hot tub

  • Sauna

  • Steamroom

  • Room service [24-hour]

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Room choices
King Room Balcony with Lagoon View
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  • 1 super king bed or 2 king ...
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Royal Suite
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  • No view
  • 25 m²
  • 1 super king bed or 2 doubl...
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Royal Suite
...
  • No view
  • 25 m²
  • 1 super king bed or 2 doubl...
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Deluxe Lagoon View
...
  • No view
  • 25 m²
  • 1 super king bed or 2 doubl...
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Deluxe Ocean View
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  • No view
  • 25 m²
  • 1 super king bed or 2 doubl...
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Double Club Beach Front
...
  • 42 m²
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Lagoon
...
  • 25 m²
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Suite
...
  • 25 m²
  • 1 super king bed
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Double Deluxe Lagoon View
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  • 42 m²
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Double Club
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  • 42 m²
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Have a question for The Westin Resort & Spa?

Nearest essentials

Airports
  • 10 kilometers to
  • Cancún International Airport (CUN)
  • 23 kilometers to
  • Isla Mujeres Airport (ISJ)
Hospital or clinic
  • 6 kilometers to
  • International Medical Center
Pharmacy
  • 5 kilometers to
  • Ahorro Pharmacy
Convenience store
  • 3.9 kilometers to
  • OXXO
Cash withdrawal
  • 3 kilometers to
  • ATM

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Verified guest reviews

Agoda Reviews (25)
Booking.com Reviews (665)

4.8

Filter by guest type:
  • Cleanliness 8.5
  • Facilities 10.0
  • Location 7.8
  • Room comfort and quality 8.1
  • Service 8.2
  • Value for money 7.6
  • Food and dining 7.0
Excellent
  • Cleanliness 8.0
  • Facilities 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 8.0
  • Food and dining 6.0
  • Cleanliness 8.2
  • Location 7.8
  • Room comfort and quality 7.5
  • Service 7.8
  • Value for money 7.7
  • Food and dining 6.6
Very good
  • Cleanliness 8.4
  • Location 6.4
  • Room comfort and quality 8.4
  • Service 7.6
  • Value for money 6.8
  • Food and dining 8.0
Exceptional
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 10.0
  • Service 10.0
  • Value for money 10.0
Excellent
  • Cleanliness 9.5
  • Location 7.5
  • Room comfort and quality 9.0
  • Service 8.5
  • Value for money 7.5
  • Food and dining 7.5
Provided by verified guests of Agoda
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10.0
Peng from United States
Family with young children
Deluxe Ocean View
Stayed 5 nights in July 2016
A nice place”
The Westin Resort & Spa is a very nice place. Clean and nice sea view.
Reviewed July 11, 2016
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5.0
andrew from United States
Couple
Stayed 3 nights in November 2015
Westin Hotel & Resort Cancun”
Clean, safe area
For me, this was not a good location in Cancun. The hotel is built too close to the beach which makes the beach very narrow. The beach by the Westin Lagunamar is much nicer for me and what I look to for at a beach resort. There are no steps to enter or exit the main pool. You can only enter/exit by side ladders. There were several elderly people who could not climb the ladders to exit the pool which created some chaos and there were was no supervision at the pool to help these people. There were other dangerous area's around the pool/beach entrance. In my opinion, the Hotel needs to completely remodel this area. The hotel was very crowded for the weekend and it appeared that they were understaffed. I felt like the staff was only interested in getting us to take a timeshare presentation that make us feel like we were on vacation. The hotel does not have a hot tub open to it's guests. There is a whirlpool but it is the same temperature as the pool. There is a hot tub in the Spa but you have to pay extra to enter the spa to use it. So this was very disappointing to me.
Reviewed November 18, 2015
1 traveler found this review helpful. Did you? |
6.3
ERIC from United Kingdom
Solo traveler
Deluxe Ocean View
Stayed 1 night in November 2015
Surly staff and poor service”
I booked the hotel as an overnight transit stop en route from Havana to Dallas. I was held up at check in because staff could not locate my booking. I had the district feeling that the reception staffer thought that I was trying to dupe him. He eventually found the booking and gave me a key. I took myself to the room (no bell-hop to escort or help with luggage) Not a great start. The room was fine - more than I needed for my overnight stopover. My real beef arose when I enquired about my return to the airport with the hotel shuttle. I was told that I could not use this service as it has a minimum 24 hour pre-booking. When I explained that I would be resident in the hotel for one night only I was offered a shrug of the shoulders. The cost for the hotel taxi for the 8 minute ride to the airport was US$35. Not impressed.
Reviewed November 06, 2015
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7.7
Erin from Australia
Couple
Stayed 2 nights in February 2015
Nice hotel, not perfect”
Royal beach club, location, comfort
nice hotel and good value. Huge room on the ground floor of the royal beach club. Dirty cement floor in the room. Beach club had nice food and (watered down) cocktails. Better than I expected, I would stay there again.
Reviewed April 25, 2015
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9.3
ashleigh from Australia
Group
Stayed 10 nights in September 2014
girlie trip”
cleanliness, friendly staff and right on the beach
our stay was amazing, the staff were extremely friendly, giving advice on great places to shop and eat and full of knowledge on how to get around and fun things to do. Staying right on the beach was awesome, great value for money and would absolutely stay here again!!
Reviewed December 29, 2014
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9.3
ashleigh from Australia
Group
Stayed 10 nights in September 2014
Girls Trip”
cleanliness, friendly staff and right on the beach
our stay was amazing, the staff were extremely friendly, giving advice on great places to shop and eat and full of knowledge on how to get around and fun things to do. Staying right on the beach was awesome, great value for money and would absolutely stay here again!!
Reviewed December 29, 2014
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8.3
Elizabeth from Canada
Couple
Stayed 1 night in November 2014
Great beach and facilities, near to airport”
Great beach and pool area, nice room, nice location
Stayed for one night at the end of culturally focused holiday centred in Merida, so our focus is different to most of the guests who stay here who are here for the beaches. We added this as one final night close to the airport (10 mins away, aircrew stay here) to have some time on the beach. Staff were very friendly. Pool and beach area as well as room were very good and complimentary flight check in via business centre. Only gripe is that the hotel restaurants are not particularly mind blowing and pretty poor monetary value if not booking inclusively. The hotel's location means that you don't really have any choice in the matter.
Reviewed November 12, 2014
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10.0
Anthony from United Kingdom
Couple
Stayed 1 night in November 2014
CANCUN”
Room, Location and Food
Excellent value for money
Reviewed November 05, 2014
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8.0
Leriene from United Kingdom
Couple
Stayed 1 night in October 2014
Good base in cancan away from crowds”
Seperatly located from main area
Only stayed for one night, so location great to get to airport quickly. Staff was lovely, the food not so much, but rooms were good to
Reviewed October 27, 2014
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9.0
Kangdae from South Korea
Business traveler
Stayed 6 nights in October 2014
Great beach and facility!”
Beach view, nice staff members, and clean room
This hotel is good for beach time & relaxing. If you are a party person, however, the location is pretty far from the club area (Coco Bongo, Frog Senor, etc.)
Reviewed October 16, 2014
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