The Westin St. Francis San Francisco on Union Square

The hotel is in (one of the) heart(s) of SF. It is a luxurious turn of the century building with a large modern addition. Everything is smooth and fine, occasionally even elegant. But, one can not help, it is a large industrial machine swallowing and releasing hundreds of guests per day, so not ime and energy is left for a personal touch. That nothwistanding it is a pleasant place - just do not try to rent a car from the local office, as they charge exorbitantly compared to street, and especially to online price

Waited 30 min to check out because the receptionist to ignore the line of people waiting for them. There is a time for you to have a good chat with your customers but not when there are around 10 people waiting in line and I just have 1 person in front of me. Imagine those waiting behind me. When its my turn, the lady doesn't seem to want to serve me (maybe because I am asian), no smile nothing. Just straight away, what do you want. Everything is good except for some of the front desk staff. Not the best Westin among all the Westin I been to. Other than that, its a great and amazing building as expected from the Westin.

We stayed in the Windsor suite for three nights. It is very spacious and the view is fantastic. The downside is that the furnishing, bathroom and decoration feels somewhat dated. At the right price I would definitely stay there again. Overall the hotel needs significant refurbishment.

Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.

Right in the center of Union Square, it is the busiest hotel in this area. Just across the hotel you can find a big park and a hop on hop off bus tour. Left and right full on shops, Macy's and Walgreens just around the block. Clean room, large bed, and the staff is super nice. Too bad they charges wifi in the room, unless you are a member of the chain hotel.

Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.

good location but rooms are very old and small... kinda overpriced but with locations, it's very convenient!! we have to request for in-room slipper ... they don't provide room amenities, but we can request for.

it took about half an hour to check-in... we booked through agoda, and the hotel stuff offered us to pay more to upgrade to newer rooms.. the room is ok, not worth the price we paid, but the location is very good. free wifi in the lobby

My first impression when come to the hotel is that there is a man in uniform and cap welcoming me in the front entrance. The second impression is the lobby lights are turned down and give the hotel a very pleasant inviting evening and its very beautiful. The concierges very cheerful and very helpful to give a direction and advise us to go around the city. the service is great, bed was comfortable and room is spacious. I will stay in this hotel again.

Beautiful hotel with nice rooms and good service. However, they should have closed off the section that was being renovated. There were at least 4 rooms next to me that were being refurbished - it was extremely noisy and dust irritated my eyes and nose. On one day, they started work at 5.30am, which is a pretty unreasonable hour and it lasted all day till the evening. For a 4-star hotel, definitely expected better planning. Also, I paid for an "upgrade" for this room - definitely a downgrade in my books.

Never Dissapoint. Best Service. Very Clean. Rooms are spacious

Great service staff from front desk to the lobby bar, to housekeeping, to the conceige and bell boy! Downside - very old interior, old bed frame, very old bathroom, no proper glassware in the room, offering paper cups and plastic cup which never expect such standard came from Westin. 100% disappointment.

The great location, excellent staffs, tasty in room dining breakfast, and spacious room. Facility is old and no bath tub in the corner jr suite, which was bit disappointing but overall I liked this hotel.

The staff inform that the check in time is 4pm instead of 3pm( which is consider late check in). The reason is " room still occupied by others"???? Will the hotel compansate for 1 hour late meanwhile they earn additional 1 hour fees from other...... what a good excuse.

We put 2 bottles of water in the fridge. When we checked out there was a $26 charge for the fridge. We told them we did not take anything out, we just put 2 bottles of water IN the fridge. Apparently there is a sensor in the fridge that even if you touch anything in there, you are charged for it. Felt like "Big Brother" was watching us. The hotel did retract the charge after we told them we had put the bottles into the fridge. We really liked the Warwick Hotel we stayed in on Geary Street after we left the Westin..

Stayed overnight during the holidays. The location in Union Square is key and the lobby and historic building alone are impressive. Slow service upon check in and limited knowledge from the concierge on providing in-room amenities for infants. Personnel seemed spread thin. Rooms are old with charm, but decor and amenities are exceptionally spartan for a Westin brand and iconic landmark. Carpeted floors are worn and soiled.

At first we're pleased with the service at the front desk, we choose this hotel because again it's location location and location just in the center of union square, the room was clean and nice, since we just stay less than 4hours to catch our next flight, i can't say much but love it. eventhough the WiFi is bad

We had paid for two days to use wifi in the room. This was terrible. Sometimes it worked, but sometime it didn't. Even if it worked, the speed was very slow. We reported but no action was taken to address it. It was a waste of money.

I stayed here with a couple of girlfriends the night before my wedding. The staff was very accommodating and were quick to bring us anything we needed. The room was clean and well-appointed and the hotel is in a great location - right on Union Square. Parking's expensive, but it is San Francisco... Would stay here again!

Our stay would have been perfect in this hotel except for one very annoying and insulting staff at the concierge desk named Ms. Christy. The hotel is centrally located and the rooms are big and spacious. Concierge men like Jeff and Anthony were polite, well-mannered and very informative. Ms. Christy on the other hand was rude and obnoxious. She rudely asked me to return to line when I mistaken stood too close to hotel guest before me. When I was up next, she entertained a query on side from a Caucasian guest who was not on line. So discriminating and unprofessional. The Westin is a respected and well known hotel chain all over the world. This was the only time, I questioned myself if it was worth paying this price for a hotel room to be insulted by a concierge staff simply based on my skin tone. This happened before lunch on April 17/18, 2014. To avoid this unpleasant experience, your manager should remind the staff to be "hospitable" to all guests regardless of color or race. This behavior is very UN-WESTIN. If the staff is unable to comply, then she has no business to be in this industry.