The Westin St. Francis San Francisco on Union Square

The Westin St. Francis San Francisco on Union Square

335 Powell Street , San Francisco Downtown, San Francisco (CA), United States, 94102
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Bathroom The Westin St. Francis San Francisco on Union Square
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    Guestroom The Westin St. Francis San Francisco on Union Square

    Guest reviews

    8.1
    Excellent
    /10
    (185 reviews)See what guests said
    7.2
    Very good

    "Beautiful hotel with nice rooms and good service."

    Joshua

    -

    March 20, 2018

    8.2
    Excellent cleanliness
    Recommended by 83% of guests

    Property highlights

    • 390 meters to public transportation

    • Located in heart of San Francisco (CA)

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Tix Bay Area40 m
  • Pearl & Jade Empire40 m
  • Saks Fifth Avenue50 m
  • Theater District San Francisco50 m
  • Glamour Girl Shopping Tours60 m
  • Gallery 44480 m
  • Shop and the City Tour90 m
  • Martin Lawrence Galleries100 m
  • Christopher Clark Fine Art110 m
  • Sam's Cable Car Lounge130 m
  • Value for money7.5
    Distance to city center0 Miles
    Location rating9.3
    Nearest airportOakland International Airport (OAK)
    Distance to airport19.1 km
    Select your room
    8.0
    Very good
    Room comfort & quality
    Grand Deluxe Room with Two Double Beds – City or Bay View
    Grand Deluxe Room with Two Double Beds – City or Bay View
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Grand Deluxe Room with Two Double Beds – Union Square View
    Grand Deluxe Room with Two Double Beds – Union Square View
    ...
    • Room size: 27 m²/291 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Bridgeview Suite
    Bridgeview Suite
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Grand Deluxe King Room – Union Square View
    Grand Deluxe King Room – Union Square View
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Grand Deluxe King Room – City or Bay View
    Grand Deluxe King Room – City or Bay View
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Classic Suite – Landmark Building
    Classic Suite – Landmark Building
    ...
    • Room size: 41 m²/441 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Coit Tower View Junior Suite
    Coit Tower View Junior Suite
    ...
    • Room size: 37 m²/398 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Junior Suite - Union Square View
    Junior Suite - Union Square View
    ...
    • Room size: 41 m²/441 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Deluxe Room with Two Double Beds – Tower Building
    Deluxe Room with Two Double Beds – Tower Building
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Deluxe King Room – Tower Building
    Deluxe King Room – Tower Building
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Have a question for The Westin St. Francis San Francisco on Union Square?

    What people love about the property

    • 9.2
      Exceptional

      "The hotel was really nice and price was reasonable."

      Christy

      |

      June 14, 2017

    • 10.0
      Exceptional

      "Good location in the heart of union square."

      ira M.

      |

      February 28, 2017

    • 8.4
      Excellent

      "its a great and amazing building as expected from the Westin."

      James

      |

      July 28, 2018

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    More about The Westin St. Francis San Francisco on Union Square

    More about The Westin St. Francis San Francisco on Union Square

    10.0
    Exceptional

    "Rooms are spacious"

    HARTADI

    |

    July 10, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "Best Service."

    HARTADI

    |

    July 10, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Bourbon Steak
    40 m American, Steakhouse
    The Oak Room - The Westin St. Francis
    40 m American
    St. Francis Cafe
    40 m American, Cafe
    Asian cuisine
    Asian cuisine
    Sushi Boat Restaurant
    120 m Asian, Japanese, Sushi
    Dojima-Ann
    160 m Asian, Japanese, Sushi
    Akiko's Sushi Bar and Restaurant
    170 m Asian, Japanese, Sushi
    Cafe
    Cafe
    Cafe La Taza
    100 m Cafe
    Gallery Cafe Live
    250 m Cafe, Contemporary
    Boba Guys
    260 m Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (185)Booking.com Reviews (2014)
    8.1
    /
    10
    Cleanliness8.2
    Facilities7.6
    Location9.3
    Room comfort and quality8.0
    Service8.2
    Value for money7.5
    Provided by verified guests of Agoda
    All languages
    All guests (185)
    All room types

    Show reviews that mention 

    Showing 120 verified guest comments
    12345
    8.8
    Excellent
    Boldizsar from Hungary
    Couple
    Stayed 4 nights in August 2018
    In the heart”
    The hotel is in (one of the) heart(s) of SF. It is a luxurious turn of the century building with a large modern addition. Everything is smooth and fine, occasionally even elegant. But, one can not help, it is a large industrial machine swallowing and releasing hundreds of guests per day, so not ime and energy is left for a personal touch. That nothwistanding it is a pleasant place - just do not try to rent a car from the local office, as they charge exorbitantly compared to street, and especially to online price
    Reviewed January 11, 2019
    8.4
    Excellent
    James from Malaysia
    Couple
    Stayed 5 nights in July 2018
    Poor Staff ”
    Waited 30 min to check out because the receptionist to ignore the line of people waiting for them. There is a time for you to have a good chat with your customers but not when there are around 10 people waiting in line and I just have 1 person in front of me. Imagine those waiting behind me. When its my turn, the lady doesn't seem to want to serve me (maybe because I am asian), no smile nothing. Just straight away, what do you want. Everything is good except for some of the front desk staff. Not the best Westin among all the Westin I been to. Other than that, its a great and amazing building as expected from the Westin.
    Reviewed July 28, 2018
    8.8
    Excellent
    Fredrik from Sweden
    Family with young children
    Stayed 3 nights in April 2017
    Windsor suite”
    We stayed in the Windsor suite for three nights. It is very spacious and the view is fantastic. The downside is that the furnishing, bathroom and decoration feels somewhat dated. At the right price I would definitely stay there again. Overall the hotel needs significant refurbishment.
    Reviewed April 17, 2017
    9.2
    Exceptional
    Susana from Indonesia
    Couple
    Stayed 2 nights in July 2016
    Great Stay”
    Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.
    Reviewed August 11, 2016
    8.8
    Excellent
    Susana from Indonesia
    Business traveler
    Stayed 1 night in July 2016
    Stategic location”
    Right in the center of Union Square, it is the busiest hotel in this area. Just across the hotel you can find a big park and a hop on hop off bus tour. Left and right full on shops, Macy's and Walgreens just around the block. Clean room, large bed, and the staff is super nice. Too bad they charges wifi in the room, unless you are a member of the chain hotel.
    Reviewed July 14, 2016
    8.3
    Excellent
    Daniel from United States
    Solo traveler
    Classic Queen Room – Landmark Building
    Stayed 1 night in July 2014
    In the heart of San Francisco, across Union Square”
    Location, neighborhood restaurant, cablecar access
    Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.
    Reviewed July 27, 2014
    9.7
    Exceptional
    Korakot from Thailand
    Group
    Stayed 1 night in October 2012
    good location but old”
    good locations
    good location but rooms are very old and small... kinda overpriced but with locations, it's very convenient!! we have to request for in-room slipper ... they don't provide room amenities, but we can request for.
    Reviewed October 24, 2012
    9.3
    Exceptional
    Korakot from Thailand
    Group
    Stayed 1 night in October 2012
    slow check-in”
    good location
    it took about half an hour to check-in... we booked through agoda, and the hotel stuff offered us to pay more to upgrade to newer rooms.. the room is ok, not worth the price we paid, but the location is very good. free wifi in the lobby
    Reviewed October 24, 2012
    8.0
    Excellent
    Periskila from Indonesia
    Group
    Classic Queen Room – Landmark Building
    Stayed 5 nights in June 2011
    An elegent classic hotel to stay in down town SF”
    The grande classic lobby area with pleasent and cheerful concierge
    My first impression when come to the hotel is that there is a man in uniform and cap welcoming me in the front entrance. The second impression is the lobby lights are turned down and give the hotel a very pleasant inviting evening and its very beautiful. The concierges very cheerful and very helpful to give a direction and advise us to go around the city. the service is great, bed was comfortable and room is spacious. I will stay in this hotel again.
    Reviewed June 27, 2011
    7.2
    Very good
    Joshua from Singapore
    Business traveler
    Stayed 3 nights in February 2018
    Hotel service has no faults but ongoing renovation was very noisy”
    Beautiful hotel with nice rooms and good service. However, they should have closed off the section that was being renovated. There were at least 4 rooms next to me that were being refurbished - it was extremely noisy and dust irritated my eyes and nose. On one day, they started work at 5.30am, which is a pretty unreasonable hour and it lasted all day till the evening. For a 4-star hotel, definitely expected better planning. Also, I paid for an "upgrade" for this room - definitely a downgrade in my books.
    Reviewed March 20, 2018
    10.0
    Exceptional
    HARTADI from Indonesia
    Family with young children
    Stayed 1 night in July 2018
    Exceptional”
    Never Dissapoint. Best Service. Very Clean. Rooms are spacious
    Reviewed July 10, 2018
    5.2
    ETHAN from Singapore
    Couple
    Stayed 2 nights in December 2017
    Great Staff!”
    Great service staff from front desk to the lobby bar, to housekeeping, to the conceige and bell boy! Downside - very old interior, old bed frame, very old bathroom, no proper glassware in the room, offering paper cups and plastic cup which never expect such standard came from Westin. 100% disappointment.
    Reviewed December 14, 2017
    8.4
    Excellent
    Yuri from Japan
    Solo traveler
    Junior Suite - Union Square View
    Stayed 2 nights in July 2017
    Perfect location, many Business travellers”
    The great location, excellent staffs, tasty in room dining breakfast, and spacious room. Facility is old and no bath tub in the corner jr suite, which was bit disappointing but overall I liked this hotel.
    Reviewed July 24, 2017
    7.6
    Very good
    Rudyanto from Indonesia
    Family with teens
    Traditional Room with Two Double Beds – Landmark Building
    Stayed 2 nights in June 2017
    Good location and room, waiting time too long for a room”
    The staff inform that the check in time is 4pm instead of 3pm( which is consider late check in). The reason is " room still occupied by others"???? Will the hotel compansate for 1 hour late meanwhile they earn additional 1 hour fees from other...... what a good excuse.
    Reviewed July 04, 2017
    8.8
    Excellent
    Gillian from United States
    Couple
    Stayed 1 night in May 2017
    Excellent”
    We put 2 bottles of water in the fridge. When we checked out there was a $26 charge for the fridge. We told them we did not take anything out, we just put 2 bottles of water IN the fridge. Apparently there is a sensor in the fridge that even if you touch anything in there, you are charged for it. Felt like "Big Brother" was watching us. The hotel did retract the charge after we told them we had put the bottles into the fridge. We really liked the Warwick Hotel we stayed in on Geary Street after we left the Westin..
    Reviewed May 20, 2017
    6.8
    Good
    Katherine from United States
    Couple
    Stayed 1 night in December 2016
    A tired landmark in a central city location.”
    Stayed overnight during the holidays. The location in Union Square is key and the lobby and historic building alone are impressive. Slow service upon check in and limited knowledge from the concierge on providing in-room amenities for infants. Personnel seemed spread thin. Rooms are old with charm, but decor and amenities are exceptionally spartan for a Westin brand and iconic landmark. Carpeted floors are worn and soiled.
    Reviewed December 28, 2016
    8.3
    Excellent
    Victor from Indonesia
    Couple
    Classic Queen Room – Landmark Building
    Stayed 1 night in January 2015
    ONE NIGHT EXTENDED STAY”
    LOCATION, LOCATION, LOCATION and THE ROOM also the VIEW
    At first we're pleased with the service at the front desk, we choose this hotel because again it's location location and location just in the center of union square, the room was clean and nice, since we just stay less than 4hours to catch our next flight, i can't say much but love it. eventhough the WiFi is bad
    Reviewed January 24, 2015
    6.3
    Good
    Joseph from United Kingdom
    Business traveler
    Grand Deluxe King Room – Union Square View
    Stayed 2 nights in May 2014
    Terrible wifi facility in the room”
    Good location, near shopping centres.
    We had paid for two days to use wifi in the room. This was terrible. Sometimes it worked, but sometime it didn't. Even if it worked, the speed was very slow. We reported but no action was taken to address it. It was a waste of money.
    Reviewed May 22, 2014
    9.3
    Exceptional
    Natalie from United States
    Group
    Traditional Room with Two Double Beds – Landmark Building
    Stayed 1 night in April 2014
    Great hotel and service”
    cleanliness, location, staff
    I stayed here with a couple of girlfriends the night before my wedding. The staff was very accommodating and were quick to bring us anything we needed. The room was clean and well-appointed and the hotel is in a great location - right on Union Square. Parking's expensive, but it is San Francisco... Would stay here again!
    Reviewed May 13, 2014
    7.3
    Very good
    MARY from Canada
    Family with teens
    Deluxe Room with Two Double Beds – Tower Building
    Stayed 2 nights in April 2014
    Centrally located hotel in upscale neighborhood”
    good location, big rooms and attentive housekeeping staff
    Our stay would have been perfect in this hotel except for one very annoying and insulting staff at the concierge desk named Ms. Christy. The hotel is centrally located and the rooms are big and spacious. Concierge men like Jeff and Anthony were polite, well-mannered and very informative. Ms. Christy on the other hand was rude and obnoxious. She rudely asked me to return to line when I mistaken stood too close to hotel guest before me. When I was up next, she entertained a query on side from a Caucasian guest who was not on line. So discriminating and unprofessional. The Westin is a respected and well known hotel chain all over the world. This was the only time, I questioned myself if it was worth paying this price for a hotel room to be insulted by a concierge staff simply based on my skin tone. This happened before lunch on April 17/18, 2014. To avoid this unpleasant experience, your manager should remind the staff to be "hospitable" to all guests regardless of color or race. This behavior is very UN-WESTIN. If the staff is unable to comply, then she has no business to be in this industry.
    Reviewed May 02, 2014
    12345
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    The Westin St. Francis San Francisco on Union Square
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    • Exceptional location
    • Union Square
    • Powell Street Subway Station is within 0.39 km