The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square
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7.2
Very good

"Beautiful hotel with nice rooms and good service."

Joshua

|

March 20, 2018

Bathroom The Westin St. Francis San Francisco on Union Square

Bathroom

  • Room size: 27 m²/291 ft²
  • Shower and bathtub
  • 2 double beds
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Lobby The Westin St. Francis San Francisco on Union Square
Lobby
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Lobby The Westin St. Francis San Francisco on Union Square
Lobby
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Interior view The Westin St. Francis San Francisco on Union Square
Interior view
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See map The Westin St. Francis San Francisco on Union Square
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Exceptional
Location
9.3
See all 65 photos The Westin St. Francis San Francisco on Union Square
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What guests are saying:
Great stay highly recommended.
Jonathan from New Zealand
Solo traveler
Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.
Susana from Indonesia
Couple
Staffs were polited. The room was very big. Too many shop around the hotel.
Ratchanokporn from Thailand
Group
great. great and very helpful staff. my room was a little dark, that was the only downside, but everything was very comfortable and good.
John from United States
Solo traveler
Centrally located
AL from Malaysia
Group
Good: Location, friendly service, flexible arrangements. Bad: WIFI signal not very strong.
Eric from Malaysia
Couple
Good stay
LE from Vietnam
Business traveler
Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.
Daniel from United States
Solo traveler
Nice and awesome
Rusdi from Indonesia
Couple
A great hotel if you want to stay in downtown bay area. It is surrounded by many shopping and food option. Very safe since this is right in the middle.
Tiffany from Singapore
Business traveler

The Westin St. Francis San Francisco on Union Square

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 181 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.2
Recommended by 81% of guests
Value for money7.5
Distance to city center0 Miles
Location rating9.3
Nearest airportOakland International Airport (OAK)
Distance to airport17.8 km
  • 390 meters to public transportation

  • Located in heart of San Francisco (CA)

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 11 hours ago
Grand Deluxe Room with Two Double Beds – City or Bay View
Grand Deluxe Room with Two Double Beds – City or Bay View
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Grand Deluxe Room with Two Double Beds – Union Square View
Grand Deluxe Room with Two Double Beds – Union Square View
...
  • Room size: 27 m²/291 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Bridgeview Suite
Bridgeview Suite
...
  • Room size: 72 m²/775 ft²
  • Shower and bathtub
  • 1 super king bed
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Grand Deluxe King Room – Union Square View
Grand Deluxe King Room – Union Square View
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Grand Deluxe King Room – City or Bay View
Grand Deluxe King Room – City or Bay View
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Classic Suite – Landmark Building
Classic Suite – Landmark Building
...
  • Room size: 41 m²/441 ft²
  • Shower
  • 1 super king bed
Enter dates to see prices
Coit Tower View Junior Suite
Coit Tower View Junior Suite
...
  • Room size: 37 m²/398 ft²
  • Shower
  • 1 super king bed
Enter dates to see prices
Junior Suite - Union Square View
Junior Suite - Union Square View
...
  • Room size: 41 m²/441 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Deluxe Room with Two Double Beds – Tower Building
Deluxe Room with Two Double Beds – Tower Building
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Deluxe King Room – Tower Building
Deluxe King Room – Tower Building
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Have a question for The Westin St. Francis San Francisco on Union Square?

What people love about the property

  • 10.0
    Exceptional

    "Good location in the heart of union square."

    ira M.

    |

    February 28, 2017

  • 10.0
    Exceptional

    "Perfect location, friendly staff, & the best views!"

    Lyndy

    |

    November 29, 2016

  • 9.2
    Exceptional

    "Great location and service"

    Pornteera

    |

    November 11, 2016

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More about The Westin St. Francis San Francisco on Union Square

More about The Westin St. Francis San Francisco on Union Square

8.8
Excellent

"It is very spacious and the view is fantastic."

Fredrik

|

April 17, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Bourbon Steak
40 m American, Steakhouse
St. Francis Cafe
40 m American, Cafe
The Oak Room - The Westin St. Francis
40 m American
Asian cuisine
Asian cuisine
Sushi Boat Restaurant
120 m Asian, Japanese, Sushi
Dojima-Ann
160 m Asian, Japanese, Sushi
Akiko's Sushi Bar and Restaurant
170 m Asian, Japanese, Sushi
Cafe
Cafe
Cafe La Taza
100 m Cafe
Gallery Cafe Live
250 m Cafe, Contemporary
Boba Guys
260 m Cafe

What they offer

8.4
Excellent

"Staff very obliging and courteous."

Kian S.

|

May 29, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (181)Booking.com Reviews (2209)
8.1
/
10
Cleanliness8.2
Facilities7.6
Location9.3
Room comfort and quality8.0
Service8.1
Value for money7.5
Provided by verified guests of Agoda
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All guests (181)
All room types
Showing 119 verified guest comments
12345
8.4
Excellent
James from Malaysia
Couple
Stayed 5 nights in July 2018
Poor Staff ”
Waited 30 min to check out because the receptionist to ignore the line of people waiting for them. There is a time for you to have a good chat with your customers but not when there are around 10 people waiting in line and I just have 1 person in front of me. Imagine those waiting behind me. When its my turn, the lady doesn't seem to want to serve me (maybe because I am asian), no smile nothing. Just straight away, what do you want. Everything is good except for some of the front desk staff. Not the best Westin among all the Westin I been to. Other than that, its a great and amazing building as expected from the Westin.
Reviewed July 28, 2018
7.2
Very good
Shirley from United States
Family with teens
Traditional King Room – Landmark Building
Stayed 1 night in November 2018
Great hotel & lication but the strike noise and inconvenience was very disturbing.”
Strike wrecked experience.
Reviewed December 04, 2018
8.8
Excellent
Fredrik from Sweden
Family with young children
Stayed 3 nights in April 2017
Windsor suite”
We stayed in the Windsor suite for three nights. It is very spacious and the view is fantastic. The downside is that the furnishing, bathroom and decoration feels somewhat dated. At the right price I would definitely stay there again. Overall the hotel needs significant refurbishment.
Reviewed April 17, 2017
8.3
Excellent
Daniel from United States
Solo traveler
Classic Queen Room – Landmark Building
Stayed 1 night in July 2014
In the heart of San Francisco, across Union Square”
Location, neighborhood restaurant, cablecar access
Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.
Reviewed July 27, 2014
9.3
Exceptional
Korakot from Thailand
Group
Stayed 1 night in October 2012
slow check-in”
good location
it took about half an hour to check-in... we booked through agoda, and the hotel stuff offered us to pay more to upgrade to newer rooms.. the room is ok, not worth the price we paid, but the location is very good. free wifi in the lobby
Reviewed October 24, 2012
9.7
Exceptional
Korakot from Thailand
Group
Stayed 1 night in October 2012
good location but old”
good locations
good location but rooms are very old and small... kinda overpriced but with locations, it's very convenient!! we have to request for in-room slipper ... they don't provide room amenities, but we can request for.
Reviewed October 24, 2012
8.0
Excellent
Periskila from Indonesia
Group
Classic Queen Room – Landmark Building
Stayed 5 nights in June 2011
An elegent classic hotel to stay in down town SF”
The grande classic lobby area with pleasent and cheerful concierge
My first impression when come to the hotel is that there is a man in uniform and cap welcoming me in the front entrance. The second impression is the lobby lights are turned down and give the hotel a very pleasant inviting evening and its very beautiful. The concierges very cheerful and very helpful to give a direction and advise us to go around the city. the service is great, bed was comfortable and room is spacious. I will stay in this hotel again.
Reviewed June 27, 2011
7.2
Very good
Joshua from Singapore
Business traveler
Stayed 3 nights in February 2018
Hotel service has no faults but ongoing renovation was very noisy”
Beautiful hotel with nice rooms and good service. However, they should have closed off the section that was being renovated. There were at least 4 rooms next to me that were being refurbished - it was extremely noisy and dust irritated my eyes and nose. On one day, they started work at 5.30am, which is a pretty unreasonable hour and it lasted all day till the evening. For a 4-star hotel, definitely expected better planning. Also, I paid for an "upgrade" for this room - definitely a downgrade in my books.
Reviewed March 20, 2018
5.2
ETHAN from Singapore
Couple
Stayed 2 nights in December 2017
Great Staff!”
Great service staff from front desk to the lobby bar, to housekeeping, to the conceige and bell boy! Downside - very old interior, old bed frame, very old bathroom, no proper glassware in the room, offering paper cups and plastic cup which never expect such standard came from Westin. 100% disappointment.
Reviewed December 14, 2017
10.0
Exceptional
HARTADI from Indonesia
Family with young children
Stayed 1 night in July 2018
Exceptional”
Never Dissapoint. Best Service. Very Clean. Rooms are spacious
Reviewed July 10, 2018
8.4
Excellent
Yuri from Japan
Solo traveler
Junior Suite - Union Square View
Stayed 2 nights in July 2017
Perfect location, many Business travellers”
The great location, excellent staffs, tasty in room dining breakfast, and spacious room. Facility is old and no bath tub in the corner jr suite, which was bit disappointing but overall I liked this hotel.
Reviewed July 24, 2017
7.6
Very good
Rudyanto from Indonesia
Family with teens
Traditional Room with Two Double Beds – Landmark Building
Stayed 2 nights in June 2017
Good location and room, waiting time too long for a room”
The staff inform that the check in time is 4pm instead of 3pm( which is consider late check in). The reason is " room still occupied by others"???? Will the hotel compansate for 1 hour late meanwhile they earn additional 1 hour fees from other...... what a good excuse.
Reviewed July 04, 2017
8.8
Excellent
Gillian from United States
Couple
Stayed 1 night in May 2017
Excellent”
We put 2 bottles of water in the fridge. When we checked out there was a $26 charge for the fridge. We told them we did not take anything out, we just put 2 bottles of water IN the fridge. Apparently there is a sensor in the fridge that even if you touch anything in there, you are charged for it. Felt like "Big Brother" was watching us. The hotel did retract the charge after we told them we had put the bottles into the fridge. We really liked the Warwick Hotel we stayed in on Geary Street after we left the Westin..
Reviewed May 20, 2017
6.8
Good
Katherine from United States
Couple
Stayed 1 night in December 2016
A tired landmark in a central city location.”
Stayed overnight during the holidays. The location in Union Square is key and the lobby and historic building alone are impressive. Slow service upon check in and limited knowledge from the concierge on providing in-room amenities for infants. Personnel seemed spread thin. Rooms are old with charm, but decor and amenities are exceptionally spartan for a Westin brand and iconic landmark. Carpeted floors are worn and soiled.
Reviewed December 28, 2016
9.2
Exceptional
Susana from Indonesia
Couple
Stayed 2 nights in July 2016
Great Stay”
Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.
Reviewed August 11, 2016
8.8
Excellent
Susana from Indonesia
Business traveler
Stayed 1 night in July 2016
Stategic location”
Right in the center of Union Square, it is the busiest hotel in this area. Just across the hotel you can find a big park and a hop on hop off bus tour. Left and right full on shops, Macy's and Walgreens just around the block. Clean room, large bed, and the staff is super nice. Too bad they charges wifi in the room, unless you are a member of the chain hotel.
Reviewed July 14, 2016
8.3
Excellent
Victor from Indonesia
Couple
Classic Queen Room – Landmark Building
Stayed 1 night in January 2015
ONE NIGHT EXTENDED STAY”
LOCATION, LOCATION, LOCATION and THE ROOM also the VIEW
At first we're pleased with the service at the front desk, we choose this hotel because again it's location location and location just in the center of union square, the room was clean and nice, since we just stay less than 4hours to catch our next flight, i can't say much but love it. eventhough the WiFi is bad
Reviewed January 24, 2015
6.3
Good
Joseph from United Kingdom
Business traveler
Grand Deluxe King Room – Union Square View
Stayed 2 nights in May 2014
Terrible wifi facility in the room”
Good location, near shopping centres.
We had paid for two days to use wifi in the room. This was terrible. Sometimes it worked, but sometime it didn't. Even if it worked, the speed was very slow. We reported but no action was taken to address it. It was a waste of money.
Reviewed May 22, 2014
9.3
Exceptional
Natalie from United States
Group
Traditional Room with Two Double Beds – Landmark Building
Stayed 1 night in April 2014
Great hotel and service”
cleanliness, location, staff
I stayed here with a couple of girlfriends the night before my wedding. The staff was very accommodating and were quick to bring us anything we needed. The room was clean and well-appointed and the hotel is in a great location - right on Union Square. Parking's expensive, but it is San Francisco... Would stay here again!
Reviewed May 13, 2014
7.3
Very good
MARY from Canada
Family with teens
Deluxe Room with Two Double Beds – Tower Building
Stayed 2 nights in April 2014
Centrally located hotel in upscale neighborhood”
good location, big rooms and attentive housekeeping staff
Our stay would have been perfect in this hotel except for one very annoying and insulting staff at the concierge desk named Ms. Christy. The hotel is centrally located and the rooms are big and spacious. Concierge men like Jeff and Anthony were polite, well-mannered and very informative. Ms. Christy on the other hand was rude and obnoxious. She rudely asked me to return to line when I mistaken stood too close to hotel guest before me. When I was up next, she entertained a query on side from a Caucasian guest who was not on line. So discriminating and unprofessional. The Westin is a respected and well known hotel chain all over the world. This was the only time, I questioned myself if it was worth paying this price for a hotel room to be insulted by a concierge staff simply based on my skin tone. This happened before lunch on April 17/18, 2014. To avoid this unpleasant experience, your manager should remind the staff to be "hospitable" to all guests regardless of color or race. This behavior is very UN-WESTIN. If the staff is unable to comply, then she has no business to be in this industry.
Reviewed May 02, 2014
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  • Exceptional location
  • Union Square
  • Powell Street Subway Station is within 0.39 km