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The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square

Removed from saved list

8.4

Excellent

2,378 reviews

2,378 reviews

Great location near shops transportation and restaurants

Nyree
- May 6, 2022
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Tix Bay Area

40 m

Pearl & Jade Empire

40 m

Saks Fifth Avenue

50 m

Theater District San Francisco

50 m

Glamour Girl Shopping Tours

60 m

Popular landmarks
Chinatown

770 m

Ferry Building Marketplace

1.6 km

Lombard Street

1.8 km

Oracle Park

1.9 km

Pier 39

2.3 km

Closest landmarks
Clock Bar

10 m

Christopher Clark Fine Art

110 m

August Hall

110 m

parking

120 m

Starlight Room

130 m

The Westin St. Francis San Francisco on Union Square

335 Powell Street , San Francisco Downtown, San Francisco (CA), United States, 94102 - See map

Strategically situated in San Francisco Downtown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Alcatraz Island. This 4-star property features fitness center to make your stay more indulgent and memorable.

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Highlights

Located in heart of San Francisco (CA)

Check-in [24-hour]

400 meters to public transportation

Inside city center

770 meters to Chinatown

Facilities

Front desk [24-hour]

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Fitness center

Check-in/out [express]

Luggage storage

Luggage storage

This property is in high demand!

16 travelers have booked today.

Value for money7.7
Distance to city center0 Miles
Location rating9.4
Nearest airportSan Francisco International Airport (SFO)
Distance to airport18.7 km

Rooms available at The Westin St. Francis San Francisco on Union Square

Very good
Room comfort & quality

8

Parkview Suite, 1 Bedroom Larger Suite, Landmark
...
  • Outdoor view
  • Non-smoking
  • 1 double bed and 1 king bed
Enter dates to see prices
Grand Deluxe, Guest room, 1 King, Union Square view
...
  • Outdoor view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 1 King, Limited view, Tower
...
  • Non-smoking
  • Shower
  • 1 king bed
Enter dates to see prices
State Suite, 1 Bedroom Larger Suite, 1 King, City view
...
  • Outdoor view
  • Shower
  • 1 king bed
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Classic Suite, 1 Bedroom Executive Suite, 1 King, Landmark
...
  • Non-smoking
  • Shower
  • 1 king bed
Enter dates to see prices
Grand Deluxe, Guest room, 1 King, City view, Tower
...
  • Outdoor view
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 2 Double, Limited view
...
  • Shower
  • Kitchenette
  • 2 double beds
Enter dates to see prices
Grand Deluxe, Guest room, 2 Double, City view, Tower
...
  • Outdoor view
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Windsor Suite, 1 Bedroom Presidential Suite, 1 King, Tower
...
  • Outdoor view
  • Shower
  • 1 king bed
Enter dates to see prices
Junior Suite, 1 King, Sofa bed, Union Square view, Landmark
...
  • Outdoor view
  • Non-smoking
  • 1 king bed and 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Westin St. Francis San Francisco on Union Square?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin St. Francis San Francisco on Union Square?

For those who wish to drive their own cars, The Westin St. Francis San Francisco on Union Square has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 70 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Francisco (CA) with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Westin St. Francis San Francisco on Union Square?

Start your mornings right, with the continental and buffet breakfast options offered at The Westin St. Francis San Francisco on Union Square. Adults can enjoy breakfast offered with an additional charge of 44 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square features an on-site restaurant for your dining convenience.

What is the smoking policy at The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The Westin St. Francis San Francisco on Union Square?

The closest train, metro, or bus station is Powell Street Subway Station, 390 m away from The Westin St. Francis San Francisco on Union Square.

What restaurants are nearby The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square is located in San Francisco Downtown, famous for good restaurants such as Restaurant Michael Mina, The Oak Room - The Westin St. Francis and Bourbon Steak.

What popular shopping places are close to The Westin St. Francis San Francisco on Union Square?

Shopping options in The Westin St. Francis San Francisco on Union Square’s San Francisco Downtown neighborhood include Union Square, Pearl & Jade Empire and Saks Fifth Avenue.

What are popular attractions near The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square is located in San Francisco Downtown area, which is famous for attractions such as Lombard Street, Chinatown and Cable Car Museum.

What popular natural sightseeing spots are close to The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square is located within San Francisco Downtown, which makes it conveniently close to natural sights including Scenic 49 Mile Drive, Gold Country and Russian Hill.

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Explore the neighborhood

What people love about The Westin St. Francis San Francisco on Union Square

  • 9.6

    Exceptional
    Location

    "Great location near shops transportation and restaurants"

    Nyree

    |

    May 6, 2022

  • 9.2

    Exceptional
    Location

    "The best location in Town"

    nuttanart

    |

    April 10, 2022

  • 8.4

    Excellent
    Location

    "Excellent location and room"

    Kok

    |

    February 4, 2022

Overall rating:

8.4

Excellent
2,378 reviews
Cleanliness
8.4
Facilities
7.9
Location
9.4
Read all reviews >
What travelers say they love:
The staff was so friendly and accommodating during our 4-day...
Sarah from United States
Family with older children
More about The Westin St. Francis San Francisco on Union Square

More about The Westin St. Francis San Francisco on Union Square

The Westin St. Francis San Francisco on Union Square

Get the most from an urban escape in San Francisco (CA) when you book a room at The Westin St. Francis San Francisco on Union Square. Located right in the city center, The Westin St. Francis San Francisco on Union Square saves you time and travel by letting you wake up right in the heart of the best neighborhood.
Have a hassle-free trip while enjoying the services and amenities offered by The Westin St. Francis San Francisco on Union Square. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by The Westin St. Francis San Francisco on Union Square makes it easy to plan your day trips, sightseeing, and more around San Francisco (CA). Guests can enjoy convenient available parking right at the hotel.
Front desk services including express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at The Westin St. Francis San Francisco on Union Square thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Enjoy the services offered at The Westin St. Francis San Francisco on Union Square from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television, in-room video streaming and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker and mini bar at your disposal.
It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

Every day at The Westin St. Francis San Francisco on Union Square begins with a delicious in-house breakfast.
Recreational facilities at The Westin St. Francis San Francisco on Union Square are designed for escape and relaxation. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests.


Around the property

The Westin St. Francis San Francisco on Union Square is the perfect spot to explore San Francisco (CA)'s fascinating cultural sights and attractions. Don't forget to stop by Pier 39 located 2.3 km away, where everyone who visits San Francisco (CA) wants to have their photo taken.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Housekeeping

8 mentions

Internet

3 mentions

View

3 mentions

Breakfast

2 mentions

Languages spoken

  • English
  • Bulgarian
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • German
  • Japanese
  • Polish
  • Spanish

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Hearing accessible rooms some rooms
  • Lever handles on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in some guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Kitchen
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Closet
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Private bathroom
  • Satellite/cable channels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

The Oak Room Restaurant & Lounge

  • Cuisine: American
  • Menu: Buffet

Caruso's

  • Cuisine: American
  • Menu: Buffet
Location
335 Powell Street , San Francisco Downtown, San Francisco (CA), United States, 94102
Exceptional
Location

9.4

Airports

  • San Francisco International Airport (SFO)
    18.7 km
  • Oakland International Airport (OAK)
    19.1 km

Public transportation

  • Powell Street Subway Station
    400 m
  • Historic Streetcars
    490 m

Hospital or clinic

  • Downtown Medical
    200 m

Shopping

  • Ghirardelli Square
    2.4 km

Convenience store

  • 7 Eleven
    120 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Chinatown
    770 m
  • Ferry Building Marketplace
    1.6 km
  • Lombard Street
    1.8 km
  • Oracle Park
    1.9 km
  • Pier 39
    2.3 km
  • Fisherman's Wharf
    2.4 km
  • Alcatraz Island
    4.5 km
  • Twin Peaks
    5.0 km
  • Golden Gate Park
    5.1 km
  • Golden Gate Bridge
    7.1 km

Nearby landmarks

  • Clock Bar
    10 m
  • Tix Bay Area
    40 m
  • Pearl & Jade Empire
    40 m
  • Saks Fifth Avenue
    50 m
  • Theater District San Francisco
    50 m
  • Glamour Girl Shopping Tours
    60 m
  • San Francisco Playhouse
    80 m
  • Gallery 444
    80 m
  • Shop and the City Tour
    80 m
  • Union Square
    100 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • All rooms can accommodate a crib, cribs are available on request
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Distance from city center0 Miles
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)44 USD
  • Daily Internet/Wi-Fi fee14.95 USD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors32
  • Number of restaurants1
  • Number of rooms 1195
  • Year property opened1904
  • Most recent renovation2014

Parking

  • Daily parking fee70 USD
Property announcements

Upon early departure, an Early Departure Charge of one night(s) room and tax applies.

Upon early departure, an Early Departure Charge equal to one night's room rate plus tax applies.

Reviews of The Westin St. Francis San Francisco on Union Square from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities7.9
Location9.4
Room comfort and quality8.0
Service8.3
Value for money7.7
High score for San Francisco (CA)
Rating
9+ Exceptional (42)
8-9 Excellent (41)
7-8 Very Good (32)
6-7 Good (9)
<6 Below Expectation (17)
Time of the year
Mar - May (44)
Jun - Aug (34)
Sep - Nov (23)
Dec - Feb (40)
All guests (280)
All room types
All languages

Show reviews that mention 

Showing 141 verified guest comments
12345
10.0
Exceptional
Natasha from Philippines
Business traveler
Deluxe, Guest room, 1 King, Limited view, Tower
Stayed 2 nights in October 2019

Best hotel”

This is the best hotel in San Francisco. For sight seeing, it is in front of Union Square where pick up happens for all tours. The cable cars passes right by the front door. You can run to the wharf for 3k and back. It is just 10-12minutes walk to Moscone Convention Center. It is in the shopping district of San Francisco. You have the best choice of restaurants around. Most of all, it has best staff. At breakfast in the Oak Room, Uyen will keep your cup full and your toast to the T. The fruits were always fresh. The pastries and bread were delicious. The housekeeping staff was awesome. And John, at the bell service was so helpful with my huge bags. I had no trouble all the way. Andrea at the front desk was of great help in my booking. And I find the staff at the Fed-ex mail service really patient and of great assistance.Thank you. I had a great time in St Francis and at San Francisco. Is that the only elevator in the world that is like that?

Reviewed November 06, 2019

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9.3
Exceptional
Natalie from United States
Group
Stayed 1 night in April 2014

Great hotel and service”

cleanliness, location, staff

I stayed here with a couple of girlfriends the night before my wedding. The staff was very accommodating and were quick to bring us anything we needed. The room was clean and well-appointed and the hotel is in a great location - right on Union Square. Parking's expensive, but it is San Francisco... Would stay here again!

Reviewed May 13, 2014

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8.3
Excellent
Daniel from United States
Solo traveler
Stayed 1 night in July 2014

In the heart of San Francisco, across Union Square”

Location, neighborhood restaurant, cablecar access

Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.

Reviewed July 27, 2014

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10.0
Exceptional
chunghyun from South Korea
Business traveler
Stayed 1 night in July 2017

Exceptional”

all employees are very kind and i had great stay at the hotel. i would love to stay at the westin st. francis when i visit San Francisco. :)

Reviewed August 02, 2017

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6.7
Good
Edward from Australia
Business traveler
Stayed 1 night in March 2014

Not too bad but there are better hotels in SF.”

Centrally located, cafe/bar on the ground floor was nice and the Wifi worked fine.

As mentioned in the title, The Westin St Francis was not that bad overall, but I wouldn't bother again with the older "landmark" building, as there are much better hotels in San Francisco including the Westin on Market St. If I'd stayed in the tower I may have had a completely different experience. The room was a broom closet, although in good order, it's probably the smallest hotel room I've had in the US and there was no view at all out the window, it was not worth the price. I was also not thrilled to have to queue for 10 minutes to check in when I arrived after a 12 hour flight, there were about 15 people waiting and 2 staff at the front desk.

Reviewed April 07, 2014

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7.7
Very good
jennifer from United States
Couple
Stayed 2 nights in October 2010

Old Hotel in a Great Location”

Location
The rooms are a little awkward

Overall, we had a good experience at the hotel. The location was amazing. However, the first room they put us in was on a low floor with windows that looked onto a building shaft of sorts and had a toilet that clucked and clamored everytime you flushed it. And did I mention the nearby service elevator??? They did change out our room when we complained. The new room was far better although the layout was a bit odd. Given its location, I was not disappointed and I would stay there again although there are other hotels I far prefer in San Francisco.

Reviewed December 05, 2010

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9.0
Exceptional
Kenneth from United States
Family with teens
1 Bedroom
Stayed 2 nights in July 2009

A weekend in the City.”

location!!!!!!
Lobby bar-snack area too small.

The St. Francis has served visitors to the City for over 100 years and is a great hotel. We stayed in a room with two double beds on the fourth floor of one of the two original wings. The room was good size and well maintained. There was a seperate alcove with desk for a computer and the web. More closet space than you need. There was a little noise from the street, but it was Powell Street and expected. Staff was very friendly. I remember the old lobby bar of 30 years ago and would like to see it back.

Reviewed August 05, 2009

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9.2
Exceptional
Ken from Australia
Family with teens
Traditional, Guest room, 2 Double, Limited view, Landmark
Stayed 5 nights in January 2020

Great Central location in the Union Square ”

Westin St Francis is a great hotel centrally located and easily to get around with lot of shopping. Double bad room is big and clean with new carpet just less than 12 months.

Reviewed January 27, 2020

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10.0
Exceptional
Lyndy from United States
Business traveler
Stayed 3 nights in November 2016

Fantastic Stay”

Perfect location, friendly staff, & the best views! Best stay in san francisco

Reviewed November 29, 2016

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8.8
Excellent
Susana from Indonesia
Business traveler
Stayed 1 night in July 2016

Stategic location”

Right in the center of Union Square, it is the busiest hotel in this area. Just across the hotel you can find a big park and a hop on hop off bus tour. Left and right full on shops, Macy's and Walgreens just around the block. Clean room, large bed, and the staff is super nice. Too bad they charges wifi in the room, unless you are a member of the chain hotel.

Reviewed July 14, 2016

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7.3
Very good
Jamoa from United States
Couple
Stayed 2 nights in October 2009

Lost in transition”

The location is terrific. The bathroom remodel was elegant and functional. The rooms are quiet for SF and beds very comfortable.
Some touches such as robes were missing. The lobby is now bland whereas it used to be very elegant and historical which made it special. Victoria Secret opening into the central hallway is a little tacky. The hotel dining room is overpriced, service marginal and the food below par especially for SF. My husband was to receive a next day air package delivery which showed it arrived on Saturday but was not found until Tuesday.

We booked our room to be on Union Square for the USC-Cal band rally. The location is great. However now it feels like another Westin and not the historical and romantic St Francis of old. On the plus side the rooms are much more modern and comfortable than before.

Reviewed October 07, 2009

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8.7
Excellent
sanne from Netherlands
Couple
Stayed 2 nights in May 2013

Superb location, great room”

Location, comfortable and clean quite large rooms, superb staff at door and reception desk

We couldn't have a better hotel for a weekend in the city with friends. The hotel is located on Union square, so incredibly central and within walking distance from shopping area's, parks, famous buildings, china town, financial district, market street, etc. Perfect.

Reviewed May 22, 2013

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9.3
Exceptional
catherine from Malaysia
Family with young children
Stayed 1 night in July 2012

the most intricately crafted hotel lobby”

love the bar

I had a great time staying at the westin. Check in staff was very helpful and friendly. The porter service was prompt and the highlight of the hotel is its lobby bar. Drinks were served at the right temperature and the selection was reasonably impressive. Other than its perfect location, the personal touch makes a traveller like me feels at home. I am looking forward to staying at the westin on my next visit.

Reviewed July 31, 2012

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9.2
Exceptional
Susana from Indonesia
Couple
Stayed 2 nights in July 2016

Great Stay”

Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.

Reviewed August 11, 2016

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8.8
Excellent
Gillian from United States
Couple
Stayed 1 night in May 2017

Excellent”

We put 2 bottles of water in the fridge. When we checked out there was a $26 charge for the fridge. We told them we did not take anything out, we just put 2 bottles of water IN the fridge. Apparently there is a sensor in the fridge that even if you touch anything in there, you are charged for it. Felt like "Big Brother" was watching us. The hotel did retract the charge after we told them we had put the bottles into the fridge. We really liked the Warwick Hotel we stayed in on Geary Street after we left the Westin..

Reviewed May 20, 2017

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8.3
Excellent
Victor from Indonesia
Couple
Stayed 1 night in January 2015

ONE NIGHT EXTENDED STAY”

LOCATION, LOCATION, LOCATION and THE ROOM also the VIEW

At first we're pleased with the service at the front desk, we choose this hotel because again it's location location and location just in the center of union square, the room was clean and nice, since we just stay less than 4hours to catch our next flight, i can't say much but love it. eventhough the WiFi is bad

Reviewed January 24, 2015

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7.3
Very good
MARY from Canada
Family with teens
Stayed 2 nights in April 2014

Centrally located hotel in upscale neighborhood”

good location, big rooms and attentive housekeeping staff

Our stay would have been perfect in this hotel except for one very annoying and insulting staff at the concierge desk named Ms. Christy. The hotel is centrally located and the rooms are big and spacious. Concierge men like Jeff and Anthony were polite, well-mannered and very informative. Ms. Christy on the other hand was rude and obnoxious. She rudely asked me to return to line when I mistaken stood too close to hotel guest before me. When I was up next, she entertained a query on side from a Caucasian guest who was not on line. So discriminating and unprofessional. The Westin is a respected and well known hotel chain all over the world. This was the only time, I questioned myself if it was worth paying this price for a hotel room to be insulted by a concierge staff simply based on my skin tone. This happened before lunch on April 17/18, 2014. To avoid this unpleasant experience, your manager should remind the staff to be "hospitable" to all guests regardless of color or race. This behavior is very UN-WESTIN. If the staff is unable to comply, then she has no business to be in this industry.

Reviewed May 02, 2014

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8.4
Excellent
James from Malaysia
Couple
Stayed 5 nights in July 2018

Poor Staff ”

Waited 30 min to check out because the receptionist to ignore the line of people waiting for them. There is a time for you to have a good chat with your customers but not when there are around 10 people waiting in line and I just have 1 person in front of me. Imagine those waiting behind me. When its my turn, the lady doesn't seem to want to serve me (maybe because I am asian), no smile nothing. Just straight away, what do you want. Everything is good except for some of the front desk staff. Not the best Westin among all the Westin I been to. Other than that, its a great and amazing building as expected from the Westin.

Reviewed July 28, 2018

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6.8
Good
Katherine from United States
Couple
Stayed 1 night in December 2016

A tired landmark in a central city location.”

Stayed overnight during the holidays. The location in Union Square is key and the lobby and historic building alone are impressive. Slow service upon check in and limited knowledge from the concierge on providing in-room amenities for infants. Personnel seemed spread thin. Rooms are old with charm, but decor and amenities are exceptionally spartan for a Westin brand and iconic landmark. Carpeted floors are worn and soiled.

Reviewed December 28, 2016

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10.0
Exceptional
Lee from Taiwan
Family with teens
King Room
Stayed 3 nights in February 2013

Amazing”

Wonderful Fabulous Excellent

Nearby union square and 5 mins walk to the shopping area. Ease to access any attractions in bay area.

Reviewed June 04, 2013

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