8.3
Excellent
/10
(1,149 reviews)See what guests said
Housekeeping7
Shops2
24-hour front desk2
See map
9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Clock Bar 10 m
Tix Bay Area 40 m
Pearl & Jade Empire 40 m
Saks Fifth Avenue 50 m
Theater District San Francisco 50 m
Glamour Girl Shopping Tours 60 m
San Francisco Playhouse 80 m
Gallery 444 80 m
Shop and the City Tour 80 m
Union Square 100 m
Nearby landmarks
Chinatown 770 m
Ferry Building Marketplace 1.6 km
Lombard Street 1.84 km
Oracle Park 1.9 km
Pier 39 2.32 km
Fisherman's Wharf 2.38 km
Alcatraz Island 4.53 km
Twin Peaks 5.05 km
Golden Gate Park 5.11 km
Golden Gate Bridge 7.08 km
The Westin St. Francis San Francisco on Union Square

"I highly recommend this hotel to families visiting the city."

Christy - June 14, 2017
Standard The Westin St. Francis San Francisco on Union Square
Lobby The Westin St. Francis San Francisco on Union Square
Interior view The Westin St. Francis San Francisco on Union Square
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Free Wi-Fi

The Westin St. Francis San Francisco on Union Square

335 Powell Street , San Francisco Downtown, San Francisco (CA), United States, 94102 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Chinatown
Within 770 m of property
Attention

This property is in high demand!

8 travelers have booked today.

  • 400 meters to public transportation

  • Located in heart of San Francisco (CA)

  • Currency exchange

  • Air conditioning

  • Daily housekeeping

Cheaper than 76% of all properties in San Francisco (CA) in the last 24 hoursCompared to 747 San Francisco (CA) properties at Agoda for various dates
Value for money7.6
Distance to city center0 Miles
Location rating9.4
Nearest airportSan Francisco International Airport (SFO)
Distance to airport18.7 km

Rooms available at The Westin St. Francis San Francisco on Union Square

Very good
Room comfort & quality
8.0
Classic Suite, 1 Bedroom Executive Suite, 1 King, Landmark
...
  • Non-smoking
  • Shower
  • 1 king bed
Enter dates to see prices
Parkview Suite, 1 Bedroom Larger Suite, Landmark
...
  • Non-smoking
  • Shower
  • 1 king bed and 1 double bed
Enter dates to see prices
Grand Deluxe, Guest room, 1 King, Union Square view
...
  • Non-smoking
  • Shower
  • 1 king bed
Enter dates to see prices
Traditional, Guest room, 1 Queen, No view, Landmark
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
Deluxe, Guest room, 1 King, Limited view, Tower
...
  • Non-smoking
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 2 Double, Limited view
...
  • Shower
  • Kitchenette
  • 2 double beds
Enter dates to see prices
Windsor Suite, 1 Bedroom Presidential Suite, 1 King, Tower
...
  • Shower
  • 1 king bed
Enter dates to see prices
Grand Deluxe, Guest room, 2 Double, City view, Tower
...
  • Non-smoking
  • Shower
  • 2 double beds
Enter dates to see prices
Grand Deluxe, Guest room, 2 Double, Union Square view
...
  • Shower
  • Kitchenette
  • 2 double beds
Enter dates to see prices
Grand Deluxe, Guest room, 1 King, City view, Tower
...
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Westin St. Francis San Francisco on Union Square?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin St. Francis San Francisco on Union Square?

For those who wish to drive their own cars, The Westin St. Francis San Francisco on Union Square has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 65 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Francisco (CA) with private transportation, the hotel can arrange taxi service.

What is the smoking policy at The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about The Westin St. Francis San Francisco on Union Square

  • 9.2
    Exceptional
    Staff 

    "Staff were very friendly and the location was great."

    Christy

    |

    June 14, 2017

  • 7.2
    Very good
    Staff 

    "Beautiful hotel with nice rooms and good service."

    Joshua

    |

    March 20, 2018

  • 10.0
    Exceptional

    "You have the best choice of restaurants around."

    Natasha

    |

    November 6, 2019

Property ranking|Compared to 747 San Francisco (CA) properties
See all rankings
Location score
9.4/10
Room comfort score
8.0/10
Cleanliness score
8.3/10
Service score
8.2/10
Better than
97
%
of San Francisco (CA) properties
Better than
94
%
of San Francisco (CA) properties
Better than
87
%
of San Francisco (CA) properties
Better than
86
%
of San Francisco (CA) properties
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Overall rating:
8.3
Excellent
1,149 reviews
Cleanliness
8.4
Facilities
7.8
Location
9.4
Read all reviews >
What travelers say they love:
Everything is smooth and fine, occasionally even elegant.
Boldizsar from Hungary
Couple
More about The Westin St. Francis San Francisco on Union Square

More about The Westin St. Francis San Francisco on Union Square

The Westin St. Francis San Francisco on Union Square is only seven kilometers away from San Francisco's airport. The location, right on Union Square, makes this hotel ideal for business travelers or those hoping to see a bit of the city. A luxury property with a traditional and historic feel about it, the building is charming, warm, and inviting. All 1,195 guestrooms at the hotel are meticulously appointed to ensure a comfortable stay. Individual guestrooms are fully appointed with a, cable television, trouser press, air conditioning, IDD telephone, and in-room movies. All of the rooms are non-smoking. Laundry service, babysitting, and city transfers are all on offer to guests. To proceed with your booking at The Westin St. Francis San Francisco on Union Square, please select your chosen dates of stay and submit our secure online booking form.

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Most talked about facilities

Housekeeping
8 mentions
Internet
3 mentions
View
3 mentions
Breakfast
2 mentions

What they offer

9.2
Exceptional

"The hotel was really nice and price was reasonable."

Christy

|

June 14, 2017

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental
Buffet

Restaurants on site

The Oak Room Restaurant & Lounge
Cuisine:American
Menu:Buffet
Caruso's
Cuisine:American
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
Bourbon Steak
40 m American, Steakhouse
The Oak Room - The Westin St. Francis
40 m American
Morton's - The Steakhouse
70 m American, Barbecue, Steakhouse
Asian cuisine
Asian cuisine
Dojima-Ann
160 m Asian, Japanese, Sushi
Chabaa Thai Cuisine
170 m Asian, Thai
King of Thai
170 m Asian, Thai
Cafe
Cafe
Cafe La Taza
100 m Cafe
Gallery Cafe Live
250 m Cafe, Contemporary
Boba Guys
260 m Cafe

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Westin St. Francis San Francisco on Union Square from real guests

Overall rating
8.3
Excellent
From 1149 reviews
9.3Location
8.4Cleanliness
8.4Service
Agoda Reviews (236)Booking.com Reviews (797)
Rating via Agoda8.2
/
10
Cleanliness8.4
Facilities7.8
Location9.4
Room comfort and quality8.0
Service8.2
Value for money7.6
High score for San Francisco (CA)
Rating
9+ Exceptional (35)
8-9 Excellent (38)
7-8 Very Good (32)
6-7 Good (9)
<6 Below Expectation (16)
Time of the year
Mar - May (42)
Jun - Aug (33)
Sep - Nov (20)
Dec - Feb (35)
All guests (236)
All room types
All languages

Show reviews that mention 

Showing 130 verified guest comments
12345
10.0
Exceptional
Natasha from Philippines
Business traveler
Deluxe, Guest room, 1 King, Limited view, Tower
Stayed 2 nights in October 2019

Best hotel”

This is the best hotel in San Francisco. For sight seeing, it is in front of Union Square where pick up happens for all tours. The cable cars passes right by the front door. You can run to the wharf for 3k and back. It is just 10-12minutes walk to Moscone Convention Center. It is in the shopping district of San Francisco. You have the best choice of restaurants around. Most of all, it has best staff. At breakfast in the Oak Room, Uyen will keep your cup full and your toast to the T. The fruits were always fresh. The pastries and bread were delicious. The housekeeping staff was awesome. And John, at the bell service was so helpful with my huge bags. I had no trouble all the way. Andrea at the front desk was of great help in my booking. And I find the staff at the Fed-ex mail service really patient and of great assistance.Thank you. I had a great time in St Francis and at San Francisco. Is that the only elevator in the world that is like that?

Reviewed November 06, 2019
9.3
Exceptional
Natalie from United States
Group
Stayed 1 night in April 2014

Great hotel and service”

cleanliness, location, staff

I stayed here with a couple of girlfriends the night before my wedding. The staff was very accommodating and were quick to bring us anything we needed. The room was clean and well-appointed and the hotel is in a great location - right on Union Square. Parking's expensive, but it is San Francisco... Would stay here again!

Reviewed May 13, 2014
8.3
Excellent
Daniel from United States
Solo traveler
Stayed 1 night in July 2014

In the heart of San Francisco, across Union Square”

Location, neighborhood restaurant, cablecar access

Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.

Reviewed July 27, 2014
10.0
Exceptional
chunghyun from South Korea
Business traveler
Stayed 1 night in July 2017

Exceptional”

all employees are very kind and i had great stay at the hotel. i would love to stay at the westin st. francis when i visit San Francisco. :)

Reviewed August 02, 2017
6.7
Good
Edward from Australia
Business traveler
Stayed 1 night in March 2014

Not too bad but there are better hotels in SF.”

Centrally located, cafe/bar on the ground floor was nice and the Wifi worked fine.

As mentioned in the title, The Westin St Francis was not that bad overall, but I wouldn't bother again with the older "landmark" building, as there are much better hotels in San Francisco including the Westin on Market St. If I'd stayed in the tower I may have had a completely different experience. The room was a broom closet, although in good order, it's probably the smallest hotel room I've had in the US and there was no view at all out the window, it was not worth the price. I was also not thrilled to have to queue for 10 minutes to check in when I arrived after a 12 hour flight, there were about 15 people waiting and 2 staff at the front desk.

Reviewed April 07, 2014
7.7
Very good
jennifer from United States
Couple
Stayed 2 nights in October 2010

Old Hotel in a Great Location”

Location
The rooms are a little awkward

Overall, we had a good experience at the hotel. The location was amazing. However, the first room they put us in was on a low floor with windows that looked onto a building shaft of sorts and had a toilet that clucked and clamored everytime you flushed it. And did I mention the nearby service elevator??? They did change out our room when we complained. The new room was far better although the layout was a bit odd. Given its location, I was not disappointed and I would stay there again although there are other hotels I far prefer in San Francisco.

Reviewed December 05, 2010
9.0
Exceptional
Kenneth from United States
Family with teens
1 Bedroom
Stayed 2 nights in July 2009

A weekend in the City.”

location!!!!!!
Lobby bar-snack area too small.

The St. Francis has served visitors to the City for over 100 years and is a great hotel. We stayed in a room with two double beds on the fourth floor of one of the two original wings. The room was good size and well maintained. There was a seperate alcove with desk for a computer and the web. More closet space than you need. There was a little noise from the street, but it was Powell Street and expected. Staff was very friendly. I remember the old lobby bar of 30 years ago and would like to see it back.

Reviewed August 05, 2009
9.2
Exceptional
Ken from Australia
Family with teens
Traditional, Guest room, 2 Double, Limited view, Landmark
Stayed 5 nights in January 2020

Great Central location in the Union Square ”

Westin St Francis is a great hotel centrally located and easily to get around with lot of shopping. Double bad room is big and clean with new carpet just less than 12 months.

Reviewed January 27, 2020
10.0
Exceptional
Lyndy from United States
Business traveler
Stayed 3 nights in November 2016

Fantastic Stay”

Perfect location, friendly staff, & the best views! Best stay in san francisco

Reviewed November 29, 2016
8.8
Excellent
Susana from Indonesia
Business traveler
Stayed 1 night in July 2016

Stategic location”

Right in the center of Union Square, it is the busiest hotel in this area. Just across the hotel you can find a big park and a hop on hop off bus tour. Left and right full on shops, Macy's and Walgreens just around the block. Clean room, large bed, and the staff is super nice. Too bad they charges wifi in the room, unless you are a member of the chain hotel.

Reviewed July 14, 2016
7.3
Very good
Jamoa from United States
Couple
Stayed 2 nights in October 2009

Lost in transition”

The location is terrific. The bathroom remodel was elegant and functional. The rooms are quiet for SF and beds very comfortable.
Some touches such as robes were missing. The lobby is now bland whereas it used to be very elegant and historical which made it special. Victoria Secret opening into the central hallway is a little tacky. The hotel dining room is overpriced, service marginal and the food below par especially for SF. My husband was to receive a next day air package delivery which showed it arrived on Saturday but was not found until Tuesday.

We booked our room to be on Union Square for the USC-Cal band rally. The location is great. However now it feels like another Westin and not the historical and romantic St Francis of old. On the plus side the rooms are much more modern and comfortable than before.

Reviewed October 07, 2009
8.7
Excellent
sanne from Netherlands
Couple
Stayed 2 nights in May 2013

Superb location, great room”

Location, comfortable and clean quite large rooms, superb staff at door and reception desk

We couldn't have a better hotel for a weekend in the city with friends. The hotel is located on Union square, so incredibly central and within walking distance from shopping area's, parks, famous buildings, china town, financial district, market street, etc. Perfect.

Reviewed May 22, 2013
9.3
Exceptional
catherine from Malaysia
Family with young children
Stayed 1 night in July 2012

the most intricately crafted hotel lobby”

love the bar

I had a great time staying at the westin. Check in staff was very helpful and friendly. The porter service was prompt and the highlight of the hotel is its lobby bar. Drinks were served at the right temperature and the selection was reasonably impressive. Other than its perfect location, the personal touch makes a traveller like me feels at home. I am looking forward to staying at the westin on my next visit.

Reviewed July 31, 2012
9.2
Exceptional
Susana from Indonesia
Couple
Stayed 2 nights in July 2016

Great Stay”

Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.

Reviewed August 11, 2016
8.8
Excellent
Gillian from United States
Couple
Stayed 1 night in May 2017

Excellent”

We put 2 bottles of water in the fridge. When we checked out there was a $26 charge for the fridge. We told them we did not take anything out, we just put 2 bottles of water IN the fridge. Apparently there is a sensor in the fridge that even if you touch anything in there, you are charged for it. Felt like "Big Brother" was watching us. The hotel did retract the charge after we told them we had put the bottles into the fridge. We really liked the Warwick Hotel we stayed in on Geary Street after we left the Westin..

Reviewed May 20, 2017
8.3
Excellent
Victor from Indonesia
Couple
Stayed 1 night in January 2015

ONE NIGHT EXTENDED STAY”

LOCATION, LOCATION, LOCATION and THE ROOM also the VIEW

At first we're pleased with the service at the front desk, we choose this hotel because again it's location location and location just in the center of union square, the room was clean and nice, since we just stay less than 4hours to catch our next flight, i can't say much but love it. eventhough the WiFi is bad

Reviewed January 24, 2015
7.3
Very good
MARY from Canada
Family with teens
Stayed 2 nights in April 2014

Centrally located hotel in upscale neighborhood”

good location, big rooms and attentive housekeeping staff

Our stay would have been perfect in this hotel except for one very annoying and insulting staff at the concierge desk named Ms. Christy. The hotel is centrally located and the rooms are big and spacious. Concierge men like Jeff and Anthony were polite, well-mannered and very informative. Ms. Christy on the other hand was rude and obnoxious. She rudely asked me to return to line when I mistaken stood too close to hotel guest before me. When I was up next, she entertained a query on side from a Caucasian guest who was not on line. So discriminating and unprofessional. The Westin is a respected and well known hotel chain all over the world. This was the only time, I questioned myself if it was worth paying this price for a hotel room to be insulted by a concierge staff simply based on my skin tone. This happened before lunch on April 17/18, 2014. To avoid this unpleasant experience, your manager should remind the staff to be "hospitable" to all guests regardless of color or race. This behavior is very UN-WESTIN. If the staff is unable to comply, then she has no business to be in this industry.

Reviewed May 02, 2014
8.4
Excellent
James from Malaysia
Couple
Stayed 5 nights in July 2018

Poor Staff ”

Waited 30 min to check out because the receptionist to ignore the line of people waiting for them. There is a time for you to have a good chat with your customers but not when there are around 10 people waiting in line and I just have 1 person in front of me. Imagine those waiting behind me. When its my turn, the lady doesn't seem to want to serve me (maybe because I am asian), no smile nothing. Just straight away, what do you want. Everything is good except for some of the front desk staff. Not the best Westin among all the Westin I been to. Other than that, its a great and amazing building as expected from the Westin.

Reviewed July 28, 2018
6.8
Good
Katherine from United States
Couple
Stayed 1 night in December 2016

A tired landmark in a central city location.”

Stayed overnight during the holidays. The location in Union Square is key and the lobby and historic building alone are impressive. Slow service upon check in and limited knowledge from the concierge on providing in-room amenities for infants. Personnel seemed spread thin. Rooms are old with charm, but decor and amenities are exceptionally spartan for a Westin brand and iconic landmark. Carpeted floors are worn and soiled.

Reviewed December 28, 2016
10.0
Exceptional
Lee from Taiwan
Family with teens
King Room
Stayed 3 nights in February 2013

Amazing”

Wonderful Fabulous Excellent

Nearby union square and 5 mins walk to the shopping area. Ease to access any attractions in bay area.

Reviewed June 04, 2013
12345
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