The White Hotel 1

Strategic location

-Dirty room -Book here if you wanna bite by mosquitos and some other insects. -Rusty doors, poor airconditioner. -Not functioning water heater. -Noisy, Dirt & Messy -Smelly -False advertisement. -Worst staff ever (we were checked in early @ 2am, Nov. 7, & we are willing to pay for any difference. We just stayed for a short period of time as we cannot take the noise & smell of this greasy poor maintenance hotel. They asked us to pay in cash for our short stay even we were booked & paid in full to Agoda for 3 nights. Instead of paying the difference for early checked in, we were forced to pay the whole amount for 1 night. The receptionist insisted that Agoda didn't send them any confirmation so we do not have any booking with them & we have to pay in full. We transffered to a very nice hotel but we were informed by Agoda that the dirty yucky old white hotel will not make any refund because we just stayed at their place & just left. Wow!!! Such a good story maker. Don't stay at this hotel if you do not want to ruin your day. Not only a story maker but a money maker. And this was the reason they doesn't want to give us a receipt. This hotel should be closed down! Fire the receptionist & manager! Worst hotel ever!!! We'll surely never comeback.

Location: Good, 5 mins to Ben Than Market Cleanliness: average Value of money: ok

Travel as business .Hotel did not take credit card( was told credit card machine down).As a business traveler will not come back again.And also was charge more then when booked with Agoda.Hotel need to accept

Hi

The front dest (morning shift) were friendly, quick, and professional. However, in terms of value for money- I would’ve booked another room and gotten a better experience. The WiFi is slow, and during my stay it went out during the night. When asked about this, the guy in charge told me it “wasn’t the hotel’s problem”. Cleanliness could be highly improved as my room had a weird scent and was moldy. Air conditioner remote was broken as well. There was a bellboy that was unprofessional by making inappropriate comments to me and told me to “tip” him after he had delivered my room service- for which he didn’t give me my change back. Free breakfast was delicious and had a lot of options. Location is perfect as it is located near pubs, restaurants, and better hotels in case you were thinking of moving- as I have.

Love this place.

The worst hotel

The only good point about this hotel is the location which is close to Ben Thanh market. The hotel is unfortunately not maintained and is run down. The photos are deceiving. We booked the VIP room which is the highest room level available in the hotel only to find that it has ants, broken window, malfunctioned aircond and shower. The reception is also inflexible when we request on time extension even though it is not peak period. Instead of extending an hour as a gesture of goodwill where most hotels will gladly do so, they said they will charge for even half hour more. If they don’t buck up their hotel and service soon, tourist like me will opt for other nearby hotels that are plentiful.

It feels like we stayed at "Hotel Hell" The condition opposite with advertisement. Alot of furniture broken inside the room. Smoking smell in the coridor. The first time arrived and check in, my opinion the hotel like a "temporary hotel". Thd hotel should get renovate. We was stayed at VIP room and isn't worth it. Not recomend, unless if the decide to renovate the hotel.

Great location with easy access to everywhere. Alot of food choices nearby.

room is very tight, and it has some odour upon entering the room. they should use Natural Essential oil diffuser to bring freshness to customer and also eliminate the odour.

I suppose the feedback form our guest were correct. Aircon needing maintenance, corridor carpets worn and dirty and everything about the structure and facilities needing repair and refurbishment. The structure simply overwhelms the nice staff

Shower tab / cabinet is spoiled and not repair. Room 505 the shower door is too small

The Aircom not strong effective.

Easily walkable distance to Ben Thanh Market. Circle K beside, Starbucks without walking distance. I had a bike with me and the staff will help to park it in the basement, very good stay for 2 nights.

Booked a room on short notice. They let me occupy the room early no problem..except the room smelled like someone was smoking in the room while I was in it. I had requested a non smoking room on booking, so I thought that would be no problem. Went to desk and they said they would clean the room again. All they did was take out the ash tray that was on the desk by the bed. No lysol, no room deodorizer, or anything. They didn't take the issue seriously. I had a mask that everyone wears in HCMC and wore that during the night to stop the smell. You get what you pay for or less and would recommend that you check the room first. BOOOOOOO!!

The staff is helpful when I asked about the roads, bellboy is helpful help to carry baggage . 1 bad point is the tv entertainment, if bring in HBO , movies channel will be excellent. overall this hotel is acceptable.

Value for money. But the room very poor. Should do some renovation

The room was not clean. I had ants everywhere, even in bed. Also the next morning when i woke up. I booked a room without window but got one with window. The window was too noicy as it couldnt be closed properly. The door was bad done so that you have like 1cm from the door to the doorwall, which let a lot light coming in the room. It was really too bright and noicy in the room. Not really comfortable to sleep at all. I stayed in the luxe hotel next door, same price but much better and cleaner.