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The Willows Hotel
The Willows Hotel
The Willows Hotel
The Willows Hotel
The Willows Hotel
The Willows Hotel
The Willows Hotel

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8.4

Excellent

885 reviews

885 reviews

Housekeeping3
Breakfast2
24-hour front desk2
See map

9.1

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
Available
Walkable places
Toyscape

160 m

Midwest Stereo

180 m

Landmark’s Century Centre

190 m

Gramaphone Records

190 m

Apple Bite Mart

200 m

Popular landmarks
Wrigley Field

1.9 km

360 Chicago Observation Deck

4.3 km

The Magnificent Mile

4.6 km

Navy Pier

5.7 km

Cloud Gate

5.9 km

Closest landmarks
Aveda Institute

210 m

TimeLine Theatre

280 m

Duke of Perth

290 m

Howard Brown Health Diversey

320 m

Threadless

350 m

The Willows Hotel

555 W Surf St, Lake View, Chicago (IL), United States, 60657 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Lake View part of Chicago (IL), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Millennium Park. Rated with 3 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

800 meters to public transportation

Front desk [24-hour]

Complimentary WIFi in all rooms

A/C

Daily cleaning

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Luggage storage

Contactless check-in/out

Golf course [on-site]

Exercise area

Restaurants

Your dates are popular among travelersUsers are booking a place in Chicago (IL) every 1 minutes on Agoda.com
Value for money8.1
Distance to city center5 miles
Location rating9.1
Nearest airportMidway International Airport (MDW)
Distance to airport18.1 km

Rooms available at The Willows Hotel

Exceptional
Room comfort & quality

9.5

Executive King Room
...
  • Room size: 73 m²/786 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Queen Room with Two Queen Beds
...
  • Room size: 83 m²/893 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
Queen Standard Room
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Queen Compact Room
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Room #5670624
...
    Enter dates to see prices
    Small Queen Bed Room
    ...
    • Room size: 11 m²/118 ft²
    • Shower
    Enter dates to see prices
    Deluxe Queen Room with Two Queen Beds
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices
    Room #5670617
    ...
      Enter dates to see prices
      Standard Double Bed Room
      ...
      • Shower
      Enter dates to see prices
      Room #5670615
      ...
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at The Willows Hotel?

        Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to The Willows Hotel?

        For those who wish to drive their own cars, The Willows Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 25 USD per day. Self-parking is conveniently available at the hotel.

        Is breakfast offered at The Willows Hotel?

        Start your mornings right, with the continental and buffet breakfast options offered at The Willows Hotel. Adults can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What is the closest train, metro, or bus station to The Willows Hotel?

        The closest train, metro, or bus station is Diversey Railway Station, 800 m away from The Willows Hotel.

        What restaurants are nearby The Willows Hotel?

        The Willows Hotel is located in Lake View, famous for good restaurants such as The Throne Room, Efes Cafe and Yango's Grill.

        What popular shopping places are close to The Willows Hotel?

        Shopping options in The Willows Hotel’s Lake View neighborhood include Toyscape, Hollywood Mirror and Ragstock.

        What are popular attractions near The Willows Hotel?

        The Willows Hotel is located in Lake View area, which is famous for attractions such as Arthur Telscer Playground, Our Lady of Mount Carmel Church and Diversey Playground.

        What popular natural sightseeing spots are close to The Willows Hotel?

        The Willows Hotel is located within Lake View, which makes it conveniently close to natural sights including Chicago Sailboat Charters, Bill Jarvis Migratory Bird Sanctuary and Lincoln Park Chicago.

        Show more questions
        See map

        Explore the neighborhood

        What people love about The Willows Hotel

        • 7.6

          Very good

          "Quaint hotel, beds were super comfy!"

          Amy

          |

          July 17, 2021

        • 9.2

          Exceptional

          "I highly recommend it."

          Thomas

          |

          July 16, 2021

        • 8.8

          Excellent

          "I would happily stay here again!"

          Nanette

          |

          July 4, 2021

        Property ranking|Compared to 273 Chicago (IL) properties
        See all rankings
        Room comfort score
        9.5/10
        Service score
        8.9/10
        Cheapest price score
        Cleanliness score
        8.5/10
        Better than
        99
        %
        of Chicago (IL) properties
        Better than
        95
        %
        of Chicago (IL) properties
        Better than
        95
        %
        of Chicago (IL) properties
        Better than
        93
        %
        of Chicago (IL) properties
        Overall rating:

        8.4

        Excellent
        885 reviews
        Cleanliness
        8.5
        Facilities
        7.5
        Location
        9.1
        Read all reviews >
        What travelers say they love:
        There are some markets around the hotel.It was so convenient...
        Kanae from Japan
        Family with young children
        More about The Willows Hotel

        More about The Willows Hotel

        The Willows Hotel

        When you are looking for comfortable and convenient accommodations in Chicago (IL), make The Willows Hotel your home away from home. A stay at The Willows Hotel ensures an easy access to the lively city and all of its wonders.
        Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Willows Hotel. Stay connected throughout your stay with free internet access provided. Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes.
        While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at The Willows Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
        Rooms at The Willows Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator and mini bar are available in some select rooms.
        You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


        Dining and things to do

        Wake up with no worries at The Willows Hotel, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun. If you like to eat in the privacy of your room, The Willows Hotel can arrange to have groceries delivered to your doorstep.
        Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Willows Hotel has a range of activities that will meet your needs. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's golf course on site. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


        Around the property

        While in Chicago (IL), take some time to venture outside of The Willows Hotel. Spend a day and acquire some cultural knowledge at The Art Institute of Chicago located 6.2 km away, where you can explore works of arts and cultural pieces. You're sure to want to visit Cloud Gate located 5.9 km away, among the most sought-after photographs for anyone visiting Chicago (IL). Skydeck Chicago - Willis Tower is located 6.1 km away, and is one of the most famous tourist spots to visit and photograph.


        Reasons to stay here

        Spend less here on rooms than you would at 97% of other accommodations in the city.
        Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
        This accommodation beats more than 99% of competition in the city on room comfort.

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        Amenities and facilities
        Very good
        Facilities

        7.5

        Most talked about facilities

        Breakfast

        3 mentions

        Housekeeping

        2 mentions

        Languages spoken

        • English
        • Bulgarian
        • Italian
        • Spanish

        Internet access

        • Complimentary WIFi in all rooms
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Exercise area
        • Golf course [on-site]
        • On-site entertainment
        • Pub crawl

        Cleanliness and safety

        • Anti-viral cleaning products
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Sterilizing equipment

        Dining, drinking, and snacking

        • Bar
        • Grocery delivery
        • Restaurants
        • Room service
        • Vending machine

        Services and conveniences

        • Air conditioning in public area
        • Concierge
        • Contactless check-in/out
        • Daily cleaning
        • Disabled facilities
        • Dry cleaning
        • Elevator
        • Fireplace
        • Food delivery
        • Heating in public area
        • Ironing service
        • Laundromat
        • Laundry service
        • Luggage storage
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area

        Land sports

        • Golf course (within 3 km)

        Access

        • Exterior corridor
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed

        Getting around

        • Car park [nearby]
        • Car park [on-site]
        • Parking [paid]

        Available in all rooms

        • A/C
        • Alarm clock
        • Bathrobes
        • Bathtub
        • Blackout curtains
        • Carpeting
        • Complimentary drinking water
        • Daily cleaning
        • Desk
        • Hair dryer
        • Heating
        • Individual air conditioning
        • Iron and ironing board
        • Linens
        • Lock box in room
        • Mini bar
        • Non-smoking
        • Phone
        • Private bathroom
        • Refrigerator
        • Satellite/cable channels
        • Shower
        • Toiletries
        • Towels
        • Trash cans
        • Wi-Fi
        • Wi-Fi [complimentary]
        Food and dining
        Breakfast options
        • Continental
        Location
        555 W Surf St, Lake View, Chicago (IL), United States, 60657
        Exceptional
        Location

        9.1

        Airports

        • Midway International Airport (MDW)
          18.1 km
        • O'Hare International Airport (ORD)
          22.3 km

        Public transportation

        • Diversey Railway Station
          800 m
        • Wellington Railway Station
          840 m

        Hospital or clinic

        • Howard Brown Health Diversey
          320 m

        Shopping

        • Water Tower Place
          4.3 km

        Convenience store

        • 7 Eleven
          1.2 km

        Cash withdrawal

        • ATM
          70 m
        What's nearby

        Popular landmarks

        • Wrigley Field
          1.9 km
        • 360 Chicago Observation Deck
          4.3 km
        • The Magnificent Mile
          4.6 km
        • Navy Pier
          5.7 km
        • Cloud Gate
          5.9 km
        • Millennium Park
          6.0 km
        • Skydeck Chicago - Willis Tower
          6.2 km
        • The Art Institute of Chicago
          6.3 km
        • Shedd Aquarium
          7.8 km
        • Museum of Science and Industry
          16.7 km

        Nearby landmarks

        • Toyscape
          160 m
        • Midwest Stereo
          180 m
        • Landmark’s Century Centre
          190 m
        • Gramaphone Records
          190 m
        • Apple Bite Mart
          200 m
        • Screenz
          210 m
        • Aveda Institute
          210 m
        • TimeLine Theatre
          280 m
        • Duke of Perth
          290 m
        • Howard Brown Health Diversey
          320 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds vary by room. Please check each room's capacity for details.

        All children are welcome.

        Infant 0-2 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib available upon request
        Children 3-12 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 13 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking 6 or more rooms, special policies may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from15:00
        • Check-out until11:00

        Getting around

        • Distance from city center5 miles
        • Travel time to airport (minutes)45

        Extras

        • Breakfast charge (unless included in room price)0 USD

        The property

        • Number of floors4
        • Number of rooms 55
        • Year property opened1906

        Parking

        • Daily parking fee25 USD

        Reviews of The Willows Hotel from real guests

        Provided by verified guests of Agoda
        8.4
        /
        10
        Cleanliness8.5
        Facilities7.5
        Location9.1
        Room comfort and quality9.5
        Service8.9
        Value for money8.1
        High score for Chicago (IL)
        Rating
        9+ Exceptional (18)
        8-9 Excellent (14)
        7-8 Very Good (9)
        6-7 Good (3)
        <6 Below Expectation (4)
        Time of the year
        Mar - May (7)
        Jun - Aug (17)
        Sep - Nov (18)
        Dec - Feb (6)
        All guests (104)
        All room types
        All languages

        Show reviews that mention 

        Showing 48 verified guest comments
        123
        8.3
        Excellent
        Phillip from United States
        Couple
        Queen Standard Room
        Stayed 2 nights in February 2010

        The Willows Hotel”

        Staff was very helpful. Went out of the way to correct problems.
        The hotel is older. They could invest in some new windows.

        We found the Willows Hotel in the Lincoln Park section of Chicago to be a very nice place to stay. When we arrived early they let us have an early check in. Our first room was too cold and they upgraded us to a better room. Staff is very helpful. We enjoyed the neighborhood and the many nice locally owned restaurants just a short walk from the hotel.

        Reviewed March 01, 2010

        See room deals

        8.0
        Excellent
        Ana from United States
        Business traveler
        Queen Standard Room
        Stayed 1 night in October 2018

        Would Stay again ”

        The Willows was an exceptional option for the type of travel I was doing. Only a 15 minute ride from downtown, and a fraction of the cost of other options nearby. I will admit, I was surprised at how small the rooms were, but keep in mind this is not your typical commercial hotel, it's much more of a boutique, historic style. The array of snacks and beverage options available in the room were such a treat and very reasonable. The room was very clean and the bed was comfortable. Would stay again!

        Reviewed October 22, 2018

        See room deals

        I want to Thank you for your feedback about your visit, its greatly appreciated. We look forward to Hosting you again in the near future. Have a great day.

        Responded November 29, 2018
        The Willows Hotel
        10.0
        Exceptional
        Joseph from Canada
        Couple
        Queen Compact Room
        Stayed 1 night in October 2019

        Exceptional”

        Wonderful staff, spotless accommodations, perfect breakfast and location, location, location. Another wonderful stay at The Willows!

        Reviewed October 10, 2019

        See room deals

        Thank you for taking the time to write such a thoughtful review. I am so happy that you found our team to be warm and welcoming!

        Responded February 07, 2021
        The Willows Hotel
        7.6
        Very good
        Hilarie from United States
        Couple
        Executive King Room
        Stayed 3 nights in November 2018

        Hotel needs renovation ”

        The location is great, the staff is great, and it is a good value for the money. But the building is in desperate need of renovation. Cracked tiles in bathroom, inability to control heat, and somewhat dingy. We stayed at the Willows about six years ago and I don’t think any updates have been done. Linens were very clean, bed and pillows comfortable. Also steps from the lobby to the street make it difficult to use a luggage cart (which need to be be replaced). Breakfast seemed ok (we didn’t use) but coffee was very good. A very good hotel but needs some refreshing!

        Reviewed November 28, 2018

        See room deals

        I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not completely meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

        Responded November 29, 2018
        The Willows Hotel
        8.0
        Excellent
        Joanna from Singapore
        Solo traveler
        Queen Standard Room
        Stayed 2 nights in June 2011

        Nice hotel with lovely polite staffs and big room ”

        nice room with dvd/cd player

        location: hotel is within 15 mins walking distance of the brown loop that takes you to downtown chicago. cost is per trip but you could get a day pass for about slightly more than 5usd from cvs or walgreens. staffs: really nice, friendly and polite. i wasn't allowed to check in early as i arrived around 12 noon but was able to store my luggage and wash up in the lobby's toilet, which was nice.

        Reviewed June 27, 2011

        See room deals

        10.0
        Exceptional
        Philip from India
        Solo traveler
        Queen Compact Room
        Stayed 3 nights in October 2020

        Fantastic place! ”

        Great place to stay in Chicago! Full value for the money. Great energy from the staff, especially the manager Juan who obviously sets the tone from the top down. Highly recommended!

        Reviewed October 12, 2020

        See room deals

        Phillip, We appreciate your positive comments about your stay @ the Willows Hotel and our Super Staff! Please feel free to visit again in the near future.

        Responded October 22, 2020
        The Willows Hotel
        8.8
        Excellent
        Neil from United Kingdom
        Solo traveler
        Queen Standard Room
        Stayed 2 nights in January 2021

        Old but nice”

        Although the finishes in my room were very dated, everything was incredibly clean and the staff were very friendly. The bed was super comfortable and WiFi speeds were good. Despite the ageing building, when considering the cleanliness, relative low price, and convenient location, I would stay here again. I know that COVID has thrown off standard procedure, but I feel the "included breakfast" could have been served individually wrapped as opposed to not at all. Also, the outside of the windows need to be washed so one can actually see through them.

        Reviewed February 05, 2021

        See room deals

        @Neil, We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location. Thank you for your review and for staying with us at the Willows Hotel. We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid-19 days we offer many amenities but have had to adjust our business model to keep our guests safe. The hotel anticipates to offer an option of a grab and go as occupancy and travelers start to increase and visit the Willows Hotel.

        Responded February 07, 2021
        The Willows Hotel
        8.8
        Excellent
        Neil from United Kingdom
        Solo traveler
        Queen Standard Room
        Stayed 10 nights in January 2021

        Creaky old building, overall positive stay”

        Although the finishes in my room were very dated, everything was incredibly clean and the staff were very friendly. The bed was super comfortable and WiFi speeds were good. Despite the ageing building, when considering the cleanliness, relative low price, and convenient location, I would stay here again. I know that COVID has thrown off standard procedure, but I feel the "included breakfast" could have been served individually wrapped as opposed to not at all.

        Reviewed February 05, 2021

        See room deals

        @Neil, We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location. Thank you for your review and for staying with us at the Willows Hotel. We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid-19 days we offer many amenities but have had to adjust our business model to keep our guests safe. The hotel anticipates to offer an option of a grab and go as occupancy and travelers start to increase and visit the Willows Hotel.

        Responded February 07, 2021
        The Willows Hotel
        8.8
        Excellent
        Cynthia from Hong Kong SAR, China
        Couple
        Deluxe Queen Room with Two Queen Beds
        Stayed 2 nights in September 2018

        Cozy”

        The hotel was in an excellent location. The staff was nice and helpful. The only negatives are the bathroom in our room was dated and the outlet placement was not convenient. There was a free breakfast buffet which included croissants, bread, muffins, yogurt, and hot coffee & tea. They also offered boiled eggs but those were really cold which made them taste synthetic. I would stay again.

        Reviewed September 21, 2018

        See room deals

        Thank you for giving us your feed back, it is greatly appreciated. We look forward to your return visit. Have great day.

        Responded October 08, 2018
        The Willows Hotel
        10.0
        Exceptional
        SOOJIN from United States
        Business traveler
        Executive King Room
        Stayed 10 nights in October 2013

        The Kindest staff ever ”

        Staff location price

        The hotel is renovated so might look old to some extent, but the room is kept very clean an staff was very nice and kind. I recommend this hotel if your budget is tight

        Reviewed October 15, 2013

        See room deals

        10.0
        Exceptional
        Dragana from United States
        Family with teens
        Executive King Room
        Stayed 3 nights in June 2019

        Exceptional”

        Very friendly staff. Rooms are spacious and nice. Hotel is at great location for beach access, close to ZOO, Cubs stadium, Blue Man Group theatre and all the hipster restaurants and shops!

        Reviewed June 06, 2019

        See room deals

        Thank you for taking the time to rate and review our hotel. We are so happy you enjoyed your stay with us. I have shared your kind words with our team. I hope that you have the chance to come back to visit us again soon while you stay in the neighborhood during your Holiday visit. It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods.

        Responded February 07, 2021
        The Willows Hotel
        8.0
        Excellent
        Carla from United States
        Family with teens
        Deluxe Queen Room with Two Queen Beds
        Stayed 4 nights in August 2018

        Parking and location is why you’d stay here”

        Great location and parking lot with in/out privileges for $25/day are the only reasons I’d stay at this hotel again. The breakfast is minimal. The mattresses are adequate, bathroom grooms have pedestal sink leaving no place to put toiletries. The aspect that was most irritating was that we had to keep blackout shades drawn the entire time since the room looked into the back balconies and yards of adjacent homes. So if you stay here ask for room on higher floor in the front of the building.

        Reviewed August 29, 2018

        See room deals

        Thank you for taking the time to give us your feedback. I apologize for not meeting your expectations during your stay. The Hotel was built in 1922, so it isn't modern by design and its located in a residential neighborhood. I will give your feedback to the necessary people. We hope that you visit again. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        9.6
        Exceptional
        Kristina from United Arab Emirates
        Couple
        Queen Standard Room
        Stayed 4 nights in December 2018

        Exceptional”

        Lovely boutique hotel in a great part of Lakeview. Rooms were comfortable and the staff were friendly and helpful. Walking distance to everything you need.

        Reviewed March 23, 2019

        See room deals

        Thank you for taking the time to rate and review our hotel. We are so happy you enjoyed your stay with us. I have shared your kind words with our team. I hope that you have the chance to come back to visit us again soon! We look forward to the chance to serve you again.

        Responded February 07, 2021
        The Willows Hotel
        9.2
        Exceptional
        Katherine from United States
        Family with teens
        Deluxe Queen Room with Two Queen Beds
        Stayed 4 nights in June 2018

        Exceptional”

        Don't expect a chain hotel & that's the best part! We loved it! Easy access to buses & trains, neighborhood feel & the front desk staff were great!

        Reviewed June 23, 2018

        See room deals

        Thank you for giving us your feedback. We are glad that you were pleased with your stay. We would love to host you again. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        8.8
        Excellent
        Sean from United States
        Couple
        Executive King Room
        Stayed 3 nights in October 2020

        Hanging out at the Willows ”

        Hip boutique hotel in Lincoln Park. Close to a variety of restaurants, stores and one of my favorite movie theaters. (Landmark). Juan was a fantastic host. I look forward to returning soon!

        Reviewed October 08, 2020

        See room deals

        Sean, Thank you for visiting the Willows Hotel and reviewing the Hotel. We look forward to you staying in the future.

        Responded October 22, 2020
        The Willows Hotel
        8.4
        Excellent
        Rod from United States
        Business traveler
        Queen Compact Room
        Stayed 1 night in May 2020

        Excellent”

        No breakfast. Room's view out the window is a solid brick wall. Small room but comfortable and quiet.

        Reviewed May 30, 2020

        See room deals

        Thank you for your review and for staying with us recently. We appreciate your feedback

        Responded July 10, 2020
        The Willows Hotel
        6.8
        Good
        Beth from United States
        Solo traveler
        Stayed 3 nights in November 2018

        It looks better in photos”

        Very old and dated bedroom interiors. Window shades for curtains. Shower not powerful because I couldn't get the diverter from bath to shower to pull up fully. Water never got really hot. Floors are very creaky so you hear every step as a thud from those above. Space heaters in the room and bathroom to ward off the cold. It is probably really a 2-Star hotel.

        Reviewed November 25, 2018

        See room deals

        I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

        Responded November 29, 2018
        The Willows Hotel
        6.8
        Good
        Suzanne from United States
        Couple
        Queen Compact Room
        Stayed 1 night in July 2018

        SMALL ROOM”

        this is a nice place to stay and a good value for the money. However, they have some rooms that are beyond small. We barely had room to turn around, and there was no room for 2 suitcases. I was able to peek into some other rooms that would be fine. Our van did not fit into the parking garage, and the staff on duty when we checked in did not bother to tell us there was another garage very close by. We ended up parking on the street. The air conditioner was terrible - loud and the room never got cool at all, even on high. The staff person in the morning was charming and helpful.

        Reviewed July 14, 2018

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        Thank you for giving us your feedback. I apologize for not meeting your expectations during your visit with us. I will look into issue with the air conditioner to ensure that the problem is resolved. We hope to see you in the near future. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        9.2
        Exceptional
        Jenny from United States
        Family with teens
        Deluxe Queen Room with Two Queen Beds
        Stayed 3 nights in July 2017

        Exceptional”

        nice boutique hotel an great location. staff very friendly. beds comfortable. breakfast not good. ate out instead.

        Reviewed July 08, 2017

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        8.8
        Excellent
        James from United States
        Solo traveler
        Stayed 1 night in October 2018

        Pleasant”

        I sat by the window in the lobby while having my morning cup of coffee. I watched people walk by on the sidewalk. It was pleasant.

        Reviewed October 05, 2018

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        Thank you for taking the time to give us your feedback. We look forward to hosting you again. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        123
        This is a popular property. Don't miss out!

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