The Willows Hotel
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The Willows Hotel

555 W Surf St, Lake View, Chicago (IL), United States, 60657
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Bed The Willows Hotel
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    Lobby The Willows Hotel
    Lobby The Willows Hotel
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    Entrance The Willows Hotel

    The Willows Hotel Reviews

    8.6
    Excellent
    /10
    (51 reviews)See what guests said
    10.0
    Exceptional

    "I would STRONGLY recommend this place when you want to be in..."

    gerald

    -

    August 7, 2018

    9.5
    Exceptional room comfort and quality
    Recommended by 89% of guests

    Things you’ll love about The Willows Hotel

    Things you'll love

    • 800 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    • Air conditioning

    Exceptional
    Location
    9.1
    See map
    Exceptional location
    Popular
    Nearby
  • Wrigley Field1.88 km
  • 360 Chicago Observation Deck4.26 km
  • Magnificent Mile5.18 km
  • Navy Pier5.68 km
  • Cloud Gate5.92 km
  • Millennium Park5.98 km
  • Skydeck Chicago - Willis Tower6.14 km
  • Art Institute of Chicago6.26 km
  • Field Museum7.84 km
  • Museum of Science & Industry16.59 km
  • Value for money8.3
    Distance to city center5 miles
    Location rating9.1
    Nearest airportMidway International Airport (MDW)
    Distance to airport18.1 km

    Rooms available at The Willows Hotel

    9.5
    Exceptional
    Room comfort & quality
    Executive King Room
    Executive King Room
    ...
    • Room size: 73 m²/786 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Queen Standard Room
    Queen Standard Room
    ...
    • Room size: 50 m²/538 ft²
    • Separate shower/bathtub
    • 1 queen bed
    Enter dates to see prices
    Queen Compact Room
    Queen Compact Room
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Deluxe Queen Room with Two Queen Beds
    Deluxe Queen Room with Two Queen Beds
    ...
    • Room size: 83 m²/893 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Deluxe Double Room, 2 Queen Beds
    Deluxe Double Room, 2 Queen Beds
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Double Room, 2 Queen Beds
    Deluxe Double Room, 2 Queen Beds
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    King Bed - Executive Room - Breakfast, Free Wifi, Fridge
    King Bed - Executive Room - Breakfast, Free Wifi, Fridge
    ...
      Enter dates to see prices
      Basic Double/Twin
      Basic Double/Twin
      ...
        Enter dates to see prices
        Deluxe Double
        Deluxe Double
        ...
          Enter dates to see prices
          Executive Room
          Executive Room
          ...
            Enter dates to see prices
            Have a question for The Willows Hotel?

            What people love about The Willows Hotel

            • 8.4
              Excellent

              "Nice Hotel, but the staff was wonderful very polite and accommodating."

              Paul

              |

              June 23, 2018

            • 8.0
              Very good

              "The room was very clean and the bed was comfortable."

              Ana

              |

              October 22, 2018

            • 9.2
              Exceptional

              "Beds comfortable."

              Jenny

              |

              July 8, 2017

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            More about The Willows Hotel

            More about The Willows Hotel

            8.0
            Very good

            "The Willows was an exceptional option for the type of travel..."

            Ana

            |

            October 22, 2018

            An overview

            Show less

            What they offer

            9.2
            Exceptional

            "Easy access to buses & trains, neighborhood feel & the front..."

            Katherine

            |

            June 23, 2018

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Reviews of The Willows Hotel from real guests

            Provided by verified guests of Agoda
            Agoda Reviews (51)Booking.com Reviews (494)
            8.6
            /
            10
            Cleanliness8.5
            Facilities7.8
            Location9.1
            Room comfort and quality9.5
            Service9.3
            Value for money8.3
            All languages
            All guests (51)
            Showing 25 verified guest comments
            12
            10.0
            Exceptional
            Dragana from United States
            Family with teens
            Executive King Room
            Stayed 3 nights in June 2019

            Exceptional”

            Very friendly staff. Rooms are spacious and nice. Hotel is at great location for beach access, close to ZOO, Cubs stadium, Blue Man Group theatre and all the hipster restaurants and shops!

            Reviewed June 06, 2019
            8.4
            Excellent
            Deborah from United States
            Group
            Stayed 3 nights in May 2019

            Excellent”

            Nice staff, good location

            Reviewed May 27, 2019
            9.6
            Exceptional
            Kristina from United Arab Emirates
            Couple
            Stayed 4 nights in December 2018

            Exceptional”

            Lovely boutique hotel in a great part of Lakeview. Rooms were comfortable and the staff were friendly and helpful. Walking distance to everything you need.

            Reviewed March 23, 2019
            7.6
            Very good
            Hilarie from United States
            Couple
            Executive King Room
            Stayed 3 nights in November 2018

            Hotel needs renovation ”

            The location is great, the staff is great, and it is a good value for the money. But the building is in desperate need of renovation. Cracked tiles in bathroom, inability to control heat, and somewhat dingy. We stayed at the Willows about six years ago and I don’t think any updates have been done. Linens were very clean, bed and pillows comfortable. Also steps from the lobby to the street make it difficult to use a luggage cart (which need to be be replaced). Breakfast seemed ok (we didn’t use) but coffee was very good. A very good hotel but needs some refreshing!

            Reviewed November 28, 2018

            I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not completely meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

            Responded November 29, 2018
            The Willows Hotel
            10.0
            Exceptional
            MARK from United States
            Couple
            Double One Bed
            Stayed 4 nights in November 2018

            Exceptional”

            Shower needed to have a little more pressure, but other than that it was great!

            Reviewed November 27, 2018

            I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for water pressure issue you experienced during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. We look forward to your return visit. Have a great day.

            Responded November 29, 2018
            The Willows Hotel
            6.8
            Good
            Beth from United States
            Solo traveler
            Double One Bed
            Stayed 3 nights in November 2018

            It looks better in photos”

            Very old and dated bedroom interiors. Window shades for curtains. Shower not powerful because I couldn't get the diverter from bath to shower to pull up fully. Water never got really hot. Floors are very creaky so you hear every step as a thud from those above. Space heaters in the room and bathroom to ward off the cold. It is probably really a 2-Star hotel.

            Reviewed November 25, 2018

            I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

            Responded November 29, 2018
            The Willows Hotel
            8.0
            Excellent
            Ana from United States
            Business traveler
            Stayed 1 night in October 2018

            Would Stay again ”

            The Willows was an exceptional option for the type of travel I was doing. Only a 15 minute ride from downtown, and a fraction of the cost of other options nearby. I will admit, I was surprised at how small the rooms were, but keep in mind this is not your typical commercial hotel, it's much more of a boutique, historic style. The array of snacks and beverage options available in the room were such a treat and very reasonable. The room was very clean and the bed was comfortable. Would stay again!

            Reviewed October 22, 2018

            I want to Thank you for your feedback about your visit, its greatly appreciated. We look forward to Hosting you again in the near future. Have a great day.

            Responded November 29, 2018
            The Willows Hotel
            8.8
            Excellent
            James from United States
            Solo traveler
            Double One Bed
            Stayed 1 night in October 2018

            Pleasant”

            I sat by the window in the lobby while having my morning cup of coffee. I watched people walk by on the sidewalk. It was pleasant.

            Reviewed October 05, 2018

            Thank you for taking the time to give us your feedback. We look forward to hosting you again. Have a great day.

            Responded October 08, 2018
            The Willows Hotel
            8.8
            Excellent
            Cynthia from Hong Kong
            Couple
            Stayed 2 nights in September 2018

            Cozy”

            The hotel was in an excellent location. The staff was nice and helpful. The only negatives are the bathroom in our room was dated and the outlet placement was not convenient. There was a free breakfast buffet which included croissants, bread, muffins, yogurt, and hot coffee & tea. They also offered boiled eggs but those were really cold which made them taste synthetic. I would stay again.

            Reviewed September 21, 2018

            Thank you for giving us your feed back, it is greatly appreciated. We look forward to your return visit. Have great day.

            Responded October 08, 2018
            The Willows Hotel
            8.0
            Excellent
            Carla from United States
            Family with teens
            Stayed 4 nights in August 2018

            Parking and location is why you’d stay here”

            Great location and parking lot with in/out privileges for $25/day are the only reasons I’d stay at this hotel again. The breakfast is minimal. The mattresses are adequate, bathroom grooms have pedestal sink leaving no place to put toiletries. The aspect that was most irritating was that we had to keep blackout shades drawn the entire time since the room looked into the back balconies and yards of adjacent homes. So if you stay here ask for room on higher floor in the front of the building.

            Reviewed August 29, 2018

            Thank you for taking the time to give us your feedback. I apologize for not meeting your expectations during your stay. The Hotel was built in 1922, so it isn't modern by design and its located in a residential neighborhood. I will give your feedback to the necessary people. We hope that you visit again. Have a great day.

            Responded October 08, 2018
            The Willows Hotel
            10.0
            Exceptional
            gerald from United States
            Solo traveler
            Stayed 1 night in July 2018

            AWESOME!”

            Juan and Dan were incredible. They let me use freezer space for food I was bringing back, upgraded me to a bigger room and helped with finding gas and parking. I would STRONGLY recommend this place when you want to be in a GREAT neighborhood on Chicago's near North side!

            Reviewed August 07, 2018

            Thank you for taking the time to give us your feedback, it is greatly appreciated. We look forward to you coming back. Have a great day.

            Responded October 08, 2018
            The Willows Hotel
            6.8
            Good
            Suzanne from United States
            Couple
            Stayed 1 night in July 2018

            SMALL ROOM”

            this is a nice place to stay and a good value for the money. However, they have some rooms that are beyond small. We barely had room to turn around, and there was no room for 2 suitcases. I was able to peek into some other rooms that would be fine. Our van did not fit into the parking garage, and the staff on duty when we checked in did not bother to tell us there was another garage very close by. We ended up parking on the street. The air conditioner was terrible - loud and the room never got cool at all, even on high. The staff person in the morning was charming and helpful.

            Reviewed July 14, 2018

            Thank you for giving us your feedback. I apologize for not meeting your expectations during your visit with us. I will look into issue with the air conditioner to ensure that the problem is resolved. We hope to see you in the near future. Have a great day.

            Responded October 08, 2018
            The Willows Hotel
            9.2
            Exceptional
            Katherine from United States
            Family with teens
            Stayed 4 nights in June 2018

            Exceptional”

            Don't expect a chain hotel & that's the best part! We loved it! Easy access to buses & trains, neighborhood feel & the front desk staff were great!

            Reviewed June 23, 2018

            Thank you for giving us your feedback. We are glad that you were pleased with your stay. We would love to host you again. Have a great day.

            Responded October 08, 2018
            The Willows Hotel
            8.4
            Excellent
            Paul from United States
            Group
            Stayed 1 night in June 2018

            Excellent”

            Nice Hotel, but the staff was wonderful very polite and accommodating. They went way above our expectation of quality service.

            Reviewed June 23, 2018

            Thank you for taking the time to give us your feedback. We are glad that you were pleased with your visit. We look forward to your return. Have a great day.

            Responded October 08, 2018
            The Willows Hotel
            8.0
            Excellent
            Kylie from United States
            Couple
            Stayed 2 nights in November 2017

            Very average hotel”

            Awesome because it is older, but we did not have a great experience. Super small room, bad water pressure, cheap body towels, not enough counter space at all in bathroom.

            Reviewed November 07, 2017
            9.6
            Exceptional
            Cheryl from United States
            Solo traveler
            Stayed 1 night in September 2017

            Very pretty. Great location. Staff very nice ”

            Was disappointed that room service didn't still serve when I arrived. But the staff member was able to suggest other places that

            Reviewed September 03, 2017
            9.2
            Exceptional
            Jenny from United States
            Family with teens
            Stayed 3 nights in July 2017

            Exceptional”

            nice boutique hotel an great location. staff very friendly. beds comfortable. breakfast not good. ate out instead.

            Reviewed July 08, 2017
            10.0
            Exceptional
            SOOJIN from United States
            Business traveler
            Executive King Room
            Stayed 10 nights in October 2013

            The Kindest staff ever ”

            Staff location price

            The hotel is renovated so might look old to some extent, but the room is kept very clean an staff was very nice and kind. I recommend this hotel if your budget is tight

            Reviewed October 15, 2013
            8.0
            Excellent
            Joanna from Singapore
            Solo traveler
            Stayed 2 nights in June 2011

            Nice hotel with lovely polite staffs and big room ”

            nice room with dvd/cd player

            location: hotel is within 15 mins walking distance of the brown loop that takes you to downtown chicago. cost is per trip but you could get a day pass for about slightly more than 5usd from cvs or walgreens. staffs: really nice, friendly and polite. i wasn't allowed to check in early as i arrived around 12 noon but was able to store my luggage and wash up in the lobby's toilet, which was nice.

            Reviewed June 27, 2011
            8.3
            Excellent
            Phillip from United States
            Couple
            Stayed 2 nights in February 2010

            The Willows Hotel”

            Staff was very helpful. Went out of the way to correct problems.
            The hotel is older. They could invest in some new windows.

            We found the Willows Hotel in the Lincoln Park section of Chicago to be a very nice place to stay. When we arrived early they let us have an early check in. Our first room was too cold and they upgraded us to a better room. Staff is very helpful. We enjoyed the neighborhood and the many nice locally owned restaurants just a short walk from the hotel.

            Reviewed March 01, 2010
            12
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            • Exceptional location
            • Wrigley Field
            • Diversey Railway Station is within 0.8 km