The Willows Hotel

555 W Surf St, Lake View, Chicago (IL), United States, 60657 - See map
Free Wi-Fi
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The Willows Hotel

"Rooms are spacious and nice."

Dragana - June 6, 2019
Queen Compact Room - Bed The Willows Hotel
Lobby The Willows Hotel
Lobby The Willows Hotel
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Front desk [24-hour]
Hassle-free check in
See map
Popular landmarks
Toyscape 160 m
Midwest Stereo 180 m
Landmark’s Century Centre 190 m
Gramaphone Records 190 m
Screenz 210 m
Aveda Institute 210 m
TimeLine Theatre 280 m
Duke of Perth 290 m
Howard Brown Health Diversey 320 m
Threadless 350 m
Nearby landmarks
Wrigley Field 1.88 km
360 Chicago Observation Deck 4.25 km
The Magnificent Mile 4.63 km
Navy Pier 5.66 km
Cloud Gate 5.93 km
Millennium Park 5.97 km
Skydeck Chicago - Willis Tower 6.17 km
The Art Institute of Chicago 6.26 km
Shedd Aquarium 7.75 km
Museum of Science and Industry 16.71 km
9.2

Exceptional

Location rating score

Exceptional location

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 800 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

Your dates are popular among travelersUsers are booking a place in Chicago (IL) every 1 minutes on Agoda.com
Value for money8.3
Distance to city center5 miles
Location rating9.2
Nearest airportMidway International Airport (MDW)
Distance to airport18.1 km

Rooms available at The Willows Hotel

Exceptional
Room comfort & quality
9.5
Executive King Room
Executive King Room
...
  • Room size: 73 m²/786 ft²
  • Non-smoking
  • 1 king bed
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Queen Standard Room
Queen Standard Room
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 queen bed
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Queen Compact Room
Queen Compact Room
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe Queen Room with Two Queen Beds
Deluxe Queen Room with Two Queen Beds
...
  • Room size: 83 m²/893 ft²
  • Non-smoking
  • 2 queen beds
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Small Queen Bed Room
Small Queen Bed Room
...
  • Shower
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Standard
Standard
...
  • Shower
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
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Single
Single
...
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    Executive Double Bed
    Executive Double Bed
    ...
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      unNamed
      unNamed
      ...
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        Frequently asked questions

        What time is check-in and check-out at The Willows Hotel?

        Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to The Willows Hotel?

        For those who wish to drive their own cars, The Willows Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 25 USD per day. Self-parking is conveniently available at the hotel.

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        Explore the neighborhood

        What people love about The Willows Hotel

        • 10.0
          Exceptional
          Staff 

          "Wonderful staff, spotless accommodations, perfect breakfast and location, location, location."

          Joseph

          |

          October 10, 2019

        • 8.8
          Excellent

          "It was pleasant."

          James

          |

          October 5, 2018

        • 10.0
          Exceptional

          "Another wonderful stay at The Willows!"

          Joseph

          |

          October 10, 2019

        Property ranking|Compared to 899 Chicago (IL) properties
        See all rankings
        Room comfort score
        9.5/10
        Service score
        9.2/10
        Room size
        61 sqm.
        Value for money score
        8.2/10
        Better than
        99
        %
        of Chicago (IL) properties
        Better than
        98
        %
        of Chicago (IL) properties
        Bigger than
        98
        %
        of Chicago (IL) properties
        Better than
        93
        %
        of Chicago (IL) properties
        Up to 30% off with Agoda Insider Deals!

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        Overall rating:
        8.6
        Excellent
        630 reviews
        Cleanliness
        8.6
        Facilities
        7.7
        Location
        9.2
        Read all reviews >
        What travelers say they love:
        There are some markets around the hotel.It was so convenient...
        Kanae from Japan
        Family with young children
        More about The Willows Hotel

        More about The Willows Hotel

        With a recently renovated lobby space, the whimsy atmosphere and timeless ambiance of The Willows Hotel fits perfectly in this Lakeview and Lincoln Park neighborhood. Free daily breakfast, 24-hour coffee & tea service, free WiFi, and cozy guest rooms featuring modern amenities make every stay at The Willows Hotel comfortable and enjoyable. With nearby access to public transport systems, guests at the Willows can easily explore popular Chicago attractions, including the Steppenwolf Theatre and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.

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        Most talked about facilities

        Breakfast
        3 mentions
        Housekeeping
        2 mentions

        What they offer

        8.8
        Excellent

        "Had a very nice stay."

        Ronald

        |

        October 20, 2019

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Continental

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Property's guest policies

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        Some helpful facts

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        Reviews of The Willows Hotel from real guests

        Overall rating
        8.6
        Excellent
        From 630 reviews
        9.2Service
        9.1Location
        8.7Cleanliness
        Agoda Reviews (89)Booking.com Reviews (525)
        Rating via Agoda8.6
        /
        10
        Cleanliness8.6
        Facilities7.7
        Location9.2
        Room comfort and quality9.5
        Service9.1
        Value for money8.3
        High score for Chicago (IL)
        Rating
        9+ Exceptional (16)
        8-9 Excellent (12)
        7-8 Very Good (8)
        6-7 Good (3)
        <6 Below Expectation (1)
        Time of the year
        Mar - May (5)
        Jun - Aug (12)
        Sep - Nov (18)
        Dec - Feb (5)
        Don't miss out!Users are booking a place in Chicago (IL) every 1 minutes on Agoda.com
        All guests (89)
        All room types
        All languages

        Show reviews that mention 

        Showing 40 verified guest comments
        12
        8.3
        Excellent
        Phillip from United States
        Couple
        Queen Standard Room
        Stayed 2 nights in February 2010

        The Willows Hotel”

        Staff was very helpful. Went out of the way to correct problems.
        The hotel is older. They could invest in some new windows.

        We found the Willows Hotel in the Lincoln Park section of Chicago to be a very nice place to stay. When we arrived early they let us have an early check in. Our first room was too cold and they upgraded us to a better room. Staff is very helpful. We enjoyed the neighborhood and the many nice locally owned restaurants just a short walk from the hotel.

        Reviewed March 01, 2010
        8.0
        Excellent
        Ana from United States
        Business traveler
        Queen Standard Room
        Stayed 1 night in October 2018

        Would Stay again ”

        The Willows was an exceptional option for the type of travel I was doing. Only a 15 minute ride from downtown, and a fraction of the cost of other options nearby. I will admit, I was surprised at how small the rooms were, but keep in mind this is not your typical commercial hotel, it's much more of a boutique, historic style. The array of snacks and beverage options available in the room were such a treat and very reasonable. The room was very clean and the bed was comfortable. Would stay again!

        Reviewed October 22, 2018

        I want to Thank you for your feedback about your visit, its greatly appreciated. We look forward to Hosting you again in the near future. Have a great day.

        Responded November 29, 2018
        The Willows Hotel
        10.0
        Exceptional
        Joseph from Canada
        Couple
        Queen Compact Room
        Stayed 1 night in October 2019

        Exceptional”

        Wonderful staff, spotless accommodations, perfect breakfast and location, location, location. Another wonderful stay at The Willows!

        Reviewed October 10, 2019

        Thank you for taking the time to write such a thoughtful review. I am so happy that you found our team to be warm and welcoming!

        Responded February 07, 2021
        The Willows Hotel
        7.6
        Very good
        Hilarie from United States
        Couple
        Executive King Room
        Stayed 3 nights in November 2018

        Hotel needs renovation ”

        The location is great, the staff is great, and it is a good value for the money. But the building is in desperate need of renovation. Cracked tiles in bathroom, inability to control heat, and somewhat dingy. We stayed at the Willows about six years ago and I don’t think any updates have been done. Linens were very clean, bed and pillows comfortable. Also steps from the lobby to the street make it difficult to use a luggage cart (which need to be be replaced). Breakfast seemed ok (we didn’t use) but coffee was very good. A very good hotel but needs some refreshing!

        Reviewed November 28, 2018

        I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not completely meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

        Responded November 29, 2018
        The Willows Hotel
        8.0
        Excellent
        Joanna from Singapore
        Solo traveler
        Queen Standard Room
        Stayed 2 nights in June 2011

        Nice hotel with lovely polite staffs and big room ”

        nice room with dvd/cd player

        location: hotel is within 15 mins walking distance of the brown loop that takes you to downtown chicago. cost is per trip but you could get a day pass for about slightly more than 5usd from cvs or walgreens. staffs: really nice, friendly and polite. i wasn't allowed to check in early as i arrived around 12 noon but was able to store my luggage and wash up in the lobby's toilet, which was nice.

        Reviewed June 27, 2011
        10.0
        Exceptional
        Philip from India
        Solo traveler
        Queen Compact Room
        Stayed 3 nights in October 2020

        Fantastic place! ”

        Great place to stay in Chicago! Full value for the money. Great energy from the staff, especially the manager Juan who obviously sets the tone from the top down. Highly recommended!

        Reviewed October 12, 2020

        Phillip, We appreciate your positive comments about your stay @ the Willows Hotel and our Super Staff! Please feel free to visit again in the near future.

        Responded October 22, 2020
        The Willows Hotel
        8.8
        Excellent
        Neil from United Kingdom
        Solo traveler
        Queen Standard Room
        Stayed 2 nights in January 2021

        Old but nice”

        Although the finishes in my room were very dated, everything was incredibly clean and the staff were very friendly. The bed was super comfortable and WiFi speeds were good. Despite the ageing building, when considering the cleanliness, relative low price, and convenient location, I would stay here again. I know that COVID has thrown off standard procedure, but I feel the "included breakfast" could have been served individually wrapped as opposed to not at all. Also, the outside of the windows need to be washed so one can actually see through them.

        Reviewed February 05, 2021

        @Neil, We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location. Thank you for your review and for staying with us at the Willows Hotel. We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid-19 days we offer many amenities but have had to adjust our business model to keep our guests safe. The hotel anticipates to offer an option of a grab and go as occupancy and travelers start to increase and visit the Willows Hotel.

        Responded February 07, 2021
        The Willows Hotel
        8.8
        Excellent
        Neil from United Kingdom
        Solo traveler
        Queen Standard Room
        Stayed 10 nights in January 2021

        Creaky old building, overall positive stay”

        Although the finishes in my room were very dated, everything was incredibly clean and the staff were very friendly. The bed was super comfortable and WiFi speeds were good. Despite the ageing building, when considering the cleanliness, relative low price, and convenient location, I would stay here again. I know that COVID has thrown off standard procedure, but I feel the "included breakfast" could have been served individually wrapped as opposed to not at all.

        Reviewed February 05, 2021

        @Neil, We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location. Thank you for your review and for staying with us at the Willows Hotel. We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid-19 days we offer many amenities but have had to adjust our business model to keep our guests safe. The hotel anticipates to offer an option of a grab and go as occupancy and travelers start to increase and visit the Willows Hotel.

        Responded February 07, 2021
        The Willows Hotel
        8.8
        Excellent
        Cynthia from Hong Kong
        Couple
        Deluxe Queen Room with Two Queen Beds
        Stayed 2 nights in September 2018

        Cozy”

        The hotel was in an excellent location. The staff was nice and helpful. The only negatives are the bathroom in our room was dated and the outlet placement was not convenient. There was a free breakfast buffet which included croissants, bread, muffins, yogurt, and hot coffee & tea. They also offered boiled eggs but those were really cold which made them taste synthetic. I would stay again.

        Reviewed September 21, 2018

        Thank you for giving us your feed back, it is greatly appreciated. We look forward to your return visit. Have great day.

        Responded October 08, 2018
        The Willows Hotel
        10.0
        Exceptional
        SOOJIN from United States
        Business traveler
        Executive King Room
        Stayed 10 nights in October 2013

        The Kindest staff ever ”

        Staff location price

        The hotel is renovated so might look old to some extent, but the room is kept very clean an staff was very nice and kind. I recommend this hotel if your budget is tight

        Reviewed October 15, 2013
        10.0
        Exceptional
        Dragana from United States
        Family with teens
        Executive King Room
        Stayed 3 nights in June 2019

        Exceptional”

        Very friendly staff. Rooms are spacious and nice. Hotel is at great location for beach access, close to ZOO, Cubs stadium, Blue Man Group theatre and all the hipster restaurants and shops!

        Reviewed June 06, 2019

        Thank you for taking the time to rate and review our hotel. We are so happy you enjoyed your stay with us. I have shared your kind words with our team. I hope that you have the chance to come back to visit us again soon while you stay in the neighborhood during your Holiday visit. It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods.

        Responded February 07, 2021
        The Willows Hotel
        8.0
        Excellent
        Carla from United States
        Family with teens
        Deluxe Queen Room with Two Queen Beds
        Stayed 4 nights in August 2018

        Parking and location is why you’d stay here”

        Great location and parking lot with in/out privileges for $25/day are the only reasons I’d stay at this hotel again. The breakfast is minimal. The mattresses are adequate, bathroom grooms have pedestal sink leaving no place to put toiletries. The aspect that was most irritating was that we had to keep blackout shades drawn the entire time since the room looked into the back balconies and yards of adjacent homes. So if you stay here ask for room on higher floor in the front of the building.

        Reviewed August 29, 2018

        Thank you for taking the time to give us your feedback. I apologize for not meeting your expectations during your stay. The Hotel was built in 1922, so it isn't modern by design and its located in a residential neighborhood. I will give your feedback to the necessary people. We hope that you visit again. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        9.6
        Exceptional
        Kristina from United Arab Emirates
        Couple
        Queen Standard Room
        Stayed 4 nights in December 2018

        Exceptional”

        Lovely boutique hotel in a great part of Lakeview. Rooms were comfortable and the staff were friendly and helpful. Walking distance to everything you need.

        Reviewed March 23, 2019

        Thank you for taking the time to rate and review our hotel. We are so happy you enjoyed your stay with us. I have shared your kind words with our team. I hope that you have the chance to come back to visit us again soon! We look forward to the chance to serve you again.

        Responded February 07, 2021
        The Willows Hotel
        9.2
        Exceptional
        Katherine from United States
        Family with teens
        Deluxe Queen Room with Two Queen Beds
        Stayed 4 nights in June 2018

        Exceptional”

        Don't expect a chain hotel & that's the best part! We loved it! Easy access to buses & trains, neighborhood feel & the front desk staff were great!

        Reviewed June 23, 2018

        Thank you for giving us your feedback. We are glad that you were pleased with your stay. We would love to host you again. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        8.8
        Excellent
        Sean from United States
        Couple
        Executive King Room
        Stayed 3 nights in October 2020

        Hanging out at the Willows ”

        Hip boutique hotel in Lincoln Park. Close to a variety of restaurants, stores and one of my favorite movie theaters. (Landmark). Juan was a fantastic host. I look forward to returning soon!

        Reviewed October 08, 2020

        Sean, Thank you for visiting the Willows Hotel and reviewing the Hotel. We look forward to you staying in the future.

        Responded October 22, 2020
        The Willows Hotel
        8.4
        Excellent
        Rod from United States
        Business traveler
        Queen Compact Room
        Stayed 1 night in May 2020

        Excellent”

        No breakfast. Room's view out the window is a solid brick wall. Small room but comfortable and quiet.

        Reviewed May 30, 2020

        Thank you for your review and for staying with us recently. We appreciate your feedback

        Responded July 10, 2020
        The Willows Hotel
        6.8
        Good
        Beth from United States
        Solo traveler
        Stayed 3 nights in November 2018

        It looks better in photos”

        Very old and dated bedroom interiors. Window shades for curtains. Shower not powerful because I couldn't get the diverter from bath to shower to pull up fully. Water never got really hot. Floors are very creaky so you hear every step as a thud from those above. Space heaters in the room and bathroom to ward off the cold. It is probably really a 2-Star hotel.

        Reviewed November 25, 2018

        I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

        Responded November 29, 2018
        The Willows Hotel
        6.8
        Good
        Suzanne from United States
        Couple
        Queen Compact Room
        Stayed 1 night in July 2018

        SMALL ROOM”

        this is a nice place to stay and a good value for the money. However, they have some rooms that are beyond small. We barely had room to turn around, and there was no room for 2 suitcases. I was able to peek into some other rooms that would be fine. Our van did not fit into the parking garage, and the staff on duty when we checked in did not bother to tell us there was another garage very close by. We ended up parking on the street. The air conditioner was terrible - loud and the room never got cool at all, even on high. The staff person in the morning was charming and helpful.

        Reviewed July 14, 2018

        Thank you for giving us your feedback. I apologize for not meeting your expectations during your visit with us. I will look into issue with the air conditioner to ensure that the problem is resolved. We hope to see you in the near future. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        9.2
        Exceptional
        Jenny from United States
        Family with teens
        Deluxe Queen Room with Two Queen Beds
        Stayed 3 nights in July 2017

        Exceptional”

        nice boutique hotel an great location. staff very friendly. beds comfortable. breakfast not good. ate out instead.

        Reviewed July 08, 2017
        8.8
        Excellent
        James from United States
        Solo traveler
        Stayed 1 night in October 2018

        Pleasant”

        I sat by the window in the lobby while having my morning cup of coffee. I watched people walk by on the sidewalk. It was pleasant.

        Reviewed October 05, 2018

        Thank you for taking the time to give us your feedback. We look forward to hosting you again. Have a great day.

        Responded October 08, 2018
        The Willows Hotel
        12
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