The Willows Hotel
Queen Compact Room - Bed The Willows Hotel
Lobby The Willows Hotel
Lobby The Willows Hotel
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8.6
Excellent
/10
(56 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location
Parking
Available
  • Toyscape160 m
  • Midwest Stereo180 m
  • Landmark’s Century Centre190 m
  • Gramaphone Records190 m
  • Screenz210 m
  • Aveda Institute210 m
  • Duke of Perth290 m
  • Threadless350 m
  • Elks Veterans Memorial370 m
  • Dave’s Records420 m
  • Free Wi-Fi

    The Willows Hotel

    555 W Surf St, Lake View, Chicago (IL), United States, 60657 - See map
    "I would STRONGLY recommend this place when you want to be in a GREAT neighborhood on Chicago's near North side!"
    gerald - August 7, 2018
    Exceptional comfort
    9.5 room quality and comfort
    Exceptional service
    9.3 rating for service
    • 800 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 13 times

    Property ranking|Compared to 1,766 Chicago (IL) properties
    See all rankings
    Service score
    9.3/10
    Room comfort score
    9.5/10
    Value for money score
    8.3/10
    Location score
    9.1/10
    Better than
    99
    %
    of Chicago (IL) properties
    Better than
    99
    %
    of Chicago (IL) properties
    Better than
    97
    %
    of Chicago (IL) properties
    Better than
    97
    %
    of Chicago (IL) properties
    Value for money8.3
    Distance to city center5 miles
    Location rating9.1
    Nearest airportMidway International Airport (MDW)
    Distance to airport18.1 km

    Rooms available at The Willows Hotel

    9.5
    Exceptional
    Room comfort & quality
    Executive King Room
    Executive King Room
    ...
    • Room size: 73 m²/786 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Queen Standard Room
    Queen Standard Room
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Queen Compact Room
    Queen Compact Room
    ...
    • Room size: 37 m²/398 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Deluxe Queen Room with Two Queen Beds
    Deluxe Queen Room with Two Queen Beds
    ...
    • Room size: 83 m²/893 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Double One Bed
    Double One Bed
    ...
      Enter dates to see prices
      Double Two Beds
      Double Two Beds
      ...
        Enter dates to see prices
        Run of House
        Run of House
        ...
        • Separate shower/bathtub
        Enter dates to see prices
        King Bed - Executive Room - Breakfast, Free Wifi, Fridge
        King Bed - Executive Room - Breakfast, Free Wifi, Fridge
        ...
          Enter dates to see prices
          Deluxe Double Twin Room
          Deluxe Double Twin Room
          ...
            Enter dates to see prices
            DOUBLE ROOM 2 QUEEN BEDS
            DOUBLE ROOM 2 QUEEN BEDS
            ...
              Enter dates to see prices

              What people love about The Willows Hotel

              • 7.6
                Very good
                Cleanliness

                "Linens were very clean, bed and pillows comfortable."

                Hilarie

                |

                November 28, 2018

              • 9.2
                Exceptional
                Location

                "Nice boutique hotel an great location."

                Jenny

                |

                July 8, 2017

              • 8.8
                Excellent
                Location

                "The hotel was in an excellent location."

                Cynthia

                |

                September 21, 2018

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              More about The Willows Hotel

              More about The Willows Hotel

              9.2
              Exceptional

              "Beds comfortable."

              Jenny

              |

              July 8, 2017

              An overview

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              What they offer

              8.0
              Very good
              Cleanliness

              "The room was very clean and the bed was comfortable."

              Ana

              |

              October 22, 2018

              Read more reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of The Willows Hotel from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (56)Booking.com Reviews (544)
              8.6
              /
              10
              Cleanliness8.5
              Facilities7.8
              Location9.1
              Room comfort and quality9.5
              Service9.3
              Value for money8.3
              Rating
              9+ Exceptional (10)
              8-9 Excellent (6)
              7-8 Very Good (7)
              6-7 Good (2)
              <6 Below Expectation (0)
              Time of the year
              Mar - May (3)
              Jun - Aug (8)
              Sep - Nov (11)
              Dec - Feb (3)
              All languages
              All guests (56)
              All room types
              Showing 25 verified guest comments
              12
              10.0
              Exceptional
              Dragana from United States
              Family with teens
              Executive King Room
              Stayed 3 nights in June 2019

              Exceptional”

              Very friendly staff. Rooms are spacious and nice. Hotel is at great location for beach access, close to ZOO, Cubs stadium, Blue Man Group theatre and all the hipster restaurants and shops!

              Reviewed June 06, 2019
              8.4
              Excellent
              Deborah from United States
              Group
              Deluxe Queen Room with Two Queen Beds
              Stayed 3 nights in May 2019

              Excellent”

              Nice staff, good location

              Reviewed May 27, 2019
              9.6
              Exceptional
              Kristina from United Arab Emirates
              Couple
              Queen Standard Room
              Stayed 4 nights in December 2018

              Exceptional”

              Lovely boutique hotel in a great part of Lakeview. Rooms were comfortable and the staff were friendly and helpful. Walking distance to everything you need.

              Reviewed March 23, 2019
              7.6
              Very good
              Hilarie from United States
              Couple
              Executive King Room
              Stayed 3 nights in November 2018

              Hotel needs renovation ”

              The location is great, the staff is great, and it is a good value for the money. But the building is in desperate need of renovation. Cracked tiles in bathroom, inability to control heat, and somewhat dingy. We stayed at the Willows about six years ago and I don’t think any updates have been done. Linens were very clean, bed and pillows comfortable. Also steps from the lobby to the street make it difficult to use a luggage cart (which need to be be replaced). Breakfast seemed ok (we didn’t use) but coffee was very good. A very good hotel but needs some refreshing!

              Reviewed November 28, 2018

              I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not completely meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

              Responded November 29, 2018
              The Willows Hotel
              10.0
              Exceptional
              MARK from United States
              Couple
              Double One Bed
              Stayed 4 nights in November 2018

              Exceptional”

              Shower needed to have a little more pressure, but other than that it was great!

              Reviewed November 27, 2018

              I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for water pressure issue you experienced during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. We look forward to your return visit. Have a great day.

              Responded November 29, 2018
              The Willows Hotel
              6.8
              Good
              Beth from United States
              Solo traveler
              Double One Bed
              Stayed 3 nights in November 2018

              It looks better in photos”

              Very old and dated bedroom interiors. Window shades for curtains. Shower not powerful because I couldn't get the diverter from bath to shower to pull up fully. Water never got really hot. Floors are very creaky so you hear every step as a thud from those above. Space heaters in the room and bathroom to ward off the cold. It is probably really a 2-Star hotel.

              Reviewed November 25, 2018

              I want to Thank you for your feedback about your visit, its greatly appreciated. I want to sincerely apologize for not meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and try to make the necessary improvements. Have a great day.

              Responded November 29, 2018
              The Willows Hotel
              8.0
              Excellent
              Ana from United States
              Business traveler
              Queen Standard Room
              Stayed 1 night in October 2018

              Would Stay again ”

              The Willows was an exceptional option for the type of travel I was doing. Only a 15 minute ride from downtown, and a fraction of the cost of other options nearby. I will admit, I was surprised at how small the rooms were, but keep in mind this is not your typical commercial hotel, it's much more of a boutique, historic style. The array of snacks and beverage options available in the room were such a treat and very reasonable. The room was very clean and the bed was comfortable. Would stay again!

              Reviewed October 22, 2018

              I want to Thank you for your feedback about your visit, its greatly appreciated. We look forward to Hosting you again in the near future. Have a great day.

              Responded November 29, 2018
              The Willows Hotel
              8.8
              Excellent
              James from United States
              Solo traveler
              Double One Bed
              Stayed 1 night in October 2018

              Pleasant”

              I sat by the window in the lobby while having my morning cup of coffee. I watched people walk by on the sidewalk. It was pleasant.

              Reviewed October 05, 2018

              Thank you for taking the time to give us your feedback. We look forward to hosting you again. Have a great day.

              Responded October 08, 2018
              The Willows Hotel
              8.8
              Excellent
              Cynthia from Hong Kong
              Couple
              Deluxe Queen Room with Two Queen Beds
              Stayed 2 nights in September 2018

              Cozy”

              The hotel was in an excellent location. The staff was nice and helpful. The only negatives are the bathroom in our room was dated and the outlet placement was not convenient. There was a free breakfast buffet which included croissants, bread, muffins, yogurt, and hot coffee & tea. They also offered boiled eggs but those were really cold which made them taste synthetic. I would stay again.

              Reviewed September 21, 2018

              Thank you for giving us your feed back, it is greatly appreciated. We look forward to your return visit. Have great day.

              Responded October 08, 2018
              The Willows Hotel
              8.0
              Excellent
              Carla from United States
              Family with teens
              Deluxe Queen Room with Two Queen Beds
              Stayed 4 nights in August 2018

              Parking and location is why you’d stay here”

              Great location and parking lot with in/out privileges for $25/day are the only reasons I’d stay at this hotel again. The breakfast is minimal. The mattresses are adequate, bathroom grooms have pedestal sink leaving no place to put toiletries. The aspect that was most irritating was that we had to keep blackout shades drawn the entire time since the room looked into the back balconies and yards of adjacent homes. So if you stay here ask for room on higher floor in the front of the building.

              Reviewed August 29, 2018

              Thank you for taking the time to give us your feedback. I apologize for not meeting your expectations during your stay. The Hotel was built in 1922, so it isn't modern by design and its located in a residential neighborhood. I will give your feedback to the necessary people. We hope that you visit again. Have a great day.

              Responded October 08, 2018
              The Willows Hotel
              10.0
              Exceptional
              gerald from United States
              Solo traveler
              Queen Compact Room
              Stayed 1 night in July 2018

              AWESOME!”

              Juan and Dan were incredible. They let me use freezer space for food I was bringing back, upgraded me to a bigger room and helped with finding gas and parking. I would STRONGLY recommend this place when you want to be in a GREAT neighborhood on Chicago's near North side!

              Reviewed August 07, 2018

              Thank you for taking the time to give us your feedback, it is greatly appreciated. We look forward to you coming back. Have a great day.

              Responded October 08, 2018
              The Willows Hotel
              6.8
              Good
              Suzanne from United States
              Couple
              Queen Compact Room
              Stayed 1 night in July 2018

              SMALL ROOM”

              this is a nice place to stay and a good value for the money. However, they have some rooms that are beyond small. We barely had room to turn around, and there was no room for 2 suitcases. I was able to peek into some other rooms that would be fine. Our van did not fit into the parking garage, and the staff on duty when we checked in did not bother to tell us there was another garage very close by. We ended up parking on the street. The air conditioner was terrible - loud and the room never got cool at all, even on high. The staff person in the morning was charming and helpful.

              Reviewed July 14, 2018

              Thank you for giving us your feedback. I apologize for not meeting your expectations during your visit with us. I will look into issue with the air conditioner to ensure that the problem is resolved. We hope to see you in the near future. Have a great day.

              Responded October 08, 2018
              The Willows Hotel
              9.2
              Exceptional
              Katherine from United States
              Family with teens
              Deluxe Queen Room with Two Queen Beds
              Stayed 4 nights in June 2018

              Exceptional”

              Don't expect a chain hotel & that's the best part! We loved it! Easy access to buses & trains, neighborhood feel & the front desk staff were great!

              Reviewed June 23, 2018

              Thank you for giving us your feedback. We are glad that you were pleased with your stay. We would love to host you again. Have a great day.

              Responded October 08, 2018
              The Willows Hotel
              8.4
              Excellent
              Paul from United States
              Group
              Queen Compact Room
              Stayed 1 night in June 2018

              Excellent”

              Nice Hotel, but the staff was wonderful very polite and accommodating. They went way above our expectation of quality service.

              Reviewed June 23, 2018

              Thank you for taking the time to give us your feedback. We are glad that you were pleased with your visit. We look forward to your return. Have a great day.

              Responded October 08, 2018
              The Willows Hotel
              8.0
              Excellent
              Kylie from United States
              Couple
              Queen Compact Room
              Stayed 2 nights in November 2017

              Very average hotel”

              Awesome because it is older, but we did not have a great experience. Super small room, bad water pressure, cheap body towels, not enough counter space at all in bathroom.

              Reviewed November 07, 2017
              9.6
              Exceptional
              Cheryl from United States
              Solo traveler
              Queen Standard Room
              Stayed 1 night in September 2017

              Very pretty. Great location. Staff very nice ”

              Was disappointed that room service didn't still serve when I arrived. But the staff member was able to suggest other places that

              Reviewed September 03, 2017
              9.2
              Exceptional
              Jenny from United States
              Family with teens
              Deluxe Queen Room with Two Queen Beds
              Stayed 3 nights in July 2017

              Exceptional”

              nice boutique hotel an great location. staff very friendly. beds comfortable. breakfast not good. ate out instead.

              Reviewed July 08, 2017
              10.0
              Exceptional
              SOOJIN from United States
              Business traveler
              Executive King Room
              Stayed 10 nights in October 2013

              The Kindest staff ever ”

              Staff location price

              The hotel is renovated so might look old to some extent, but the room is kept very clean an staff was very nice and kind. I recommend this hotel if your budget is tight

              Reviewed October 15, 2013
              8.0
              Excellent
              Joanna from Singapore
              Solo traveler
              Queen Standard Room
              Stayed 2 nights in June 2011

              Nice hotel with lovely polite staffs and big room ”

              nice room with dvd/cd player

              location: hotel is within 15 mins walking distance of the brown loop that takes you to downtown chicago. cost is per trip but you could get a day pass for about slightly more than 5usd from cvs or walgreens. staffs: really nice, friendly and polite. i wasn't allowed to check in early as i arrived around 12 noon but was able to store my luggage and wash up in the lobby's toilet, which was nice.

              Reviewed June 27, 2011
              8.3
              Excellent
              Phillip from United States
              Couple
              Queen Standard Room
              Stayed 2 nights in February 2010

              The Willows Hotel”

              Staff was very helpful. Went out of the way to correct problems.
              The hotel is older. They could invest in some new windows.

              We found the Willows Hotel in the Lincoln Park section of Chicago to be a very nice place to stay. When we arrived early they let us have an early check in. Our first room was too cold and they upgraded us to a better room. Staff is very helpful. We enjoyed the neighborhood and the many nice locally owned restaurants just a short walk from the hotel.

              Reviewed March 01, 2010
              12
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              • Exceptional location
              • Wrigley Field
              • Diversey Railway Station is within 0.8 km