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The WIN Hotel Surabaya
Basic Room - Bed, The WIN Hotel Surabaya in Surabaya
Entrance, The WIN Hotel Surabaya in Surabaya
Lobby, The WIN Hotel Surabaya in Surabaya
Lobby, The WIN Hotel Surabaya in Surabaya
Interior view, The WIN Hotel Surabaya in Surabaya
Entrance, The WIN Hotel Surabaya in Surabaya

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7.8

Very good

673 reviews

673 reviews

See map
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Indonesian Cancer Museum
130 m
Goethe Institut
280 m
Delta Theatre
280 m
Lapangan Basra
330 m
Surabaya Plaza
330 m
Popular landmarks
Monkasel (Submarine Monument)
480 m
Tunjungan Plaza
930 m
Suramadu National Bridge
2.3 km
Tugu Pahlawan
2.6 km
Bungkul Park
2.8 km
Closest landmarks
Embassy of Germany
260 m
Taman AIS Nasution
400 m
Sharp Bamboo Monument
420 m
Taman Lansia
430 m
Monkasel (Submarine Monument)
480 m

The WIN Hotel Surabaya

Jalan Embong Tanjung No. 46-48, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

510 meters to public transportation

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Announcements by hotel (1)
A negative COVID-19 test no more than 2 days old must be presented upon check-in; otherwise check-in may be refused.
Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Spa

Front desk [24-hour]

Check-in/out [express]

Luggage storage

This property is in high demand!

11 travelers have booked today.

Value for money8.1
Distance to city center3 Km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.1 km

Rooms available at The WIN Hotel Surabaya

Excellent
Room comfort & quality

8.1

Superior Queen Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Basic Room
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Superior King Bed
...
    Enter dates to see prices
    Twin Room
    ...
    • 2 single beds
    Enter dates to see prices
    Basic Room
    ...
    • Room size: 19 m²/205 ft²
    Enter dates to see prices
    King Bed Or Twin Room with Inner View
    ...
    • Room size: 18 m²/194 ft²
    Enter dates to see prices
    Double Room
    ...
    • Room size: 19 m²/205 ft²
    • 1 king bed and 2 single bed...
    Enter dates to see prices
    Winner King or Twin Room
    ...
    • Room size: 19 m²/205 ft²
    • 2 single beds or 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does The WIN Hotel Surabaya offer spa services?

    You can benefit from your stay at The WIN Hotel Surabaya all the more by making the most of the property's accessible spa services that are offered for all its valuable guests to make your evening even better.

    What is the average travel time to the closest airport from The WIN Hotel Surabaya?

    The average travel time to get from The WIN Hotel Surabaya to the airport is 30 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.

    What bars are in close proximty of The WIN Hotel Surabaya?

    While lounging at The WIN Hotel Surabaya, indulge in your evening or night out at Top Ten & Coyote Bar or The TV Bar to make the most out of your nightlife.

    What do guests like most about The WIN Hotel Surabaya?

    Past visitors that stayed at The WIN Hotel Surabaya have given this property a rating of 8.311 for its outstanding location as the major highlight for their stay.

    What is the typical rating that verified Solo travelers' have given to The WIN Hotel Surabaya?

    Past solo travelers that have stayed at this property have given The WIN Hotel Surabaya an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that past Couples' have given to The WIN Hotel Surabaya?

    Verified couple travelers that have stayed at this property have given The WIN Hotel Surabaya an average rating of 7.9. You can look up on more in depth customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.

    What is the typical rating that verified Families with older children have given to The WIN Hotel Surabaya?

    Past families with older children that have stayed at this property have given The WIN Hotel Surabaya an average rating of 7.8. You can search for more in depth customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

    What do local travelers think about The WIN Hotel Surabaya?

    Verified local visitors that have stayed at this property have given The WIN Hotel Surabaya an average rating of 8.1. You can look up on more specific customer reviews, and feedback for this property down in the review section.

    What is the nearest train, metro, or bus station to The WIN Hotel Surabaya?

    The nearest train, metro, or bus station is Kandangan, 10056.25 m away from The WIN Hotel Surabaya.

    What people love about The WIN Hotel Surabaya

    • 8

      Very good
      Cleanliness

      "The hotel is clean and value for money."

      Lee

      |

      October 15, 2019

    • 10

      Exceptional
      Location

      "Good price Good location"

      Sugeng

      |

      December 23, 2022

    • 8.8

      Excellent
      Location

      "There's also a convenience stall about 5 min walk away, which is very convenient."

      Luqman

      |

      October 23, 2019

    Property ranking|Compared to 1,005 Surabaya properties
    See all rankings
    Room comfort score
    8.1/10
    Room size
    19 sqm.
    Cheapest price score
    Value for money score
    8.1/10
    Better than
    98
    %
    of Surabaya properties
    Bigger than
    85
    %
    of Surabaya properties
    Better than
    82
    %
    of Surabaya properties
    Better than
    75
    %
    of Surabaya properties
    Overall rating:

    7.8

    Very good
    673 reviews
    Cleanliness
    7.8
    Facilities
    7.3
    Location
    8.3
    Read all reviews >
    More about The WIN Hotel Surabaya

    More about The WIN Hotel Surabaya

    Experience Comfort and Convenience at The WIN Hotel Surabaya

    Located in Surabaya, Indonesia, The WIN Hotel Surabaya offers a range of facilities that cater to the needs of its guests. The hotel boasts a coffee shop, bar, and restaurant, providing guests with a variety of dining options. Room service is also available for those who prefer to dine in the comfort of their own rooms. Safety deposit boxes are available at the front desk, and the hotel offers airport transfers, tours, and concierge services. Guests can relax and unwind with a massage or spa treatment, or stay connected with Wi-Fi in public areas. The hotel also offers a car park, designated smoking area, shuttle service, and free Wi-Fi in all rooms. Other amenities include dry cleaning, express check-in/check-out, car hire, luggage storage, daily housekeeping, taxi service, ticket service, breakfast buffet, and continental breakfast. With its convenient location and excellent facilities, The WIN Hotel Surabaya is the perfect choice for your next stay in Surabaya.

    Comfortable and Versatile Room Options at The WIN Hotel Surabaya

    The WIN Hotel Surabaya offers a variety of room options to suit the needs of any traveler. Choose from the Superior King or Twin Bed rooms, each spanning 19 square meters and featuring either one king bed or two single beds. These rooms provide a comfortable and versatile space for guests to relax and recharge during their stay in Surabaya, Indonesia.

    Explore the Best of Surabaya's Landmarks and Attractions

    The WIN Hotel Surabaya offers easy access to some of the city's top landmarks and attractions. Sampoerna Museum, just a 10-minute drive away, is a must-visit for history buffs and art lovers alike. Tunjungan Plaza, the largest shopping mall in Surabaya, is also within close proximity. For those looking for a bit of adventure, the Suramadu National Bridge offers stunning views of the city and the Madura Strait. Bungkul Park and Monkasel (Submarine Monument) are popular spots for a relaxing stroll, while Surabaya Town Square and Tugu Pahlawan are great places to soak up the local culture. Animal lovers will enjoy a visit to Surabaya's Zoo, while the Suroboyo Monument and Ampel Mosque are must-see landmarks for anyone visiting Surabaya.

    Friendly Staff and Comfortable Rooms

    The WIN Hotel Surabaya has received numerous positive reviews from satisfied guests. One common theme among the reviews is the helpfulness and friendliness of the hotel staff. Guests have consistently praised the staff for their willingness to assist with anything that is asked of them. Another standout feature of the hotel is the comfort of the rooms. Guests have raved about the comfortable beds, excellent air conditioning, and international TV channels. Additionally, the rooms are kept clean and complete with amenities such as an electric kettle, tea, coffee, and mineral water. The hotel's location is also a plus, with guests noting its proximity to good food options. Overall, The WIN Hotel Surabaya is a great choice for travelers looking for a clean, comfortable, and affordable stay in Surabaya with helpful and kind staff.

    Discover the Winning Experience at The WIN Hotel Surabaya

    Experience a winning stay at The WIN Hotel Surabaya, where guests rave about the value, comfort, and exceptional staff performance. With an overall rating of 7.9, this hotel is a top choice for travelers seeking a comfortable and affordable stay in Surabaya. Guests appreciate the hotel's prime location, with an impressive rating of 8.3, making it easy to explore the city's top attractions. The hotel's rooms are well-appointed and comfortable, earning an impressive rating of 8.1 for comfort. Whether you're traveling for business or leisure, The WIN Hotel Surabaya offers everything you need for a successful stay. With a dedicated staff and exceptional facilities, this hotel is sure to exceed your expectations. Book your stay today and discover the winning experience at The WIN Hotel Surabaya.

    Show less

    Amenities and facilities

    Very good
    Facilities

    7.3

    Most talked about facilities

    Breakfast

    17 mentions

    Housekeeping

    17 mentions

    Internet

    5 mentions

    Food & Dining

    2 mentions

    Languages spoken
    • English
    • Indonesian
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Garden
    • Massage
    • Spa
    • Spa/sauna
    • Ticket services
    • Tours
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Breakfast [free]
    • Coffee shop
    • Restaurants
    • Room service
    • Snack bar
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace
    • Xerox/fax in business center
    Access
    • CCTV in common areas
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]
    Getting around
    • Airport transfer
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Available in all rooms
    • Coffee/tea maker
    • Free bottled water
    • In-room safe box
    • Mirror
    • Non-smoking
    • Shower
    • Telephone
    • Toiletries
    • Towels
    • TV
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • Asian
    • Continental
    • Halal
    Restaurants on site
    iCafe
    • Menu: Buffet, A-la-carte

    Location

    Jalan Embong Tanjung No. 46-48, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271
    Excellent
    Location

    8.3

    Airports
    • Juanda International Airport (SUB)
      13.1 km
    • Abdul Rachman Saleh Airport (MLG)
      74.5 km
    Public transportation
    • Gubeng Train Station
      530 m
    • Ngagel
      2.3 km
    Hospital or clinic
    • Siloam Hospitals Surabaya
      700 m
    Shopping
    • Tunjungan Plaza
      930 m
    Convenience store
    • Indomaret
      980 m
    Cash withdrawal
    • ATM
      240 m

    What's nearby

    Popular landmarks
    • Monkasel (Submarine Monument)
      480 m
    • Tunjungan Plaza
      930 m
    • Suramadu National Bridge
      2.3 km
    • Tugu Pahlawan
      2.6 km
    • Bungkul Park
      2.8 km
    • Surabaya's Zoo
      3.4 km
    • Surabaya Town Square
      3.6 km
    • Sampoerna Museum
      4.4 km
    • Pakuwon Food Festival
      6.0 km
    • Masjid Nasional Al Akbar Surabaya
      8.4 km
    Nearby landmarks
    • Indonesian Cancer Museum
      130 m
    • Embassy of Germany
      260 m
    • Goethe Institut
      280 m
    • Delta Theatre
      280 m
    • Lapangan Basra
      330 m
    • Surabaya Plaza
      330 m
    • Plaza Surabaya
      340 m
    • Monumen Kapal Selam
      380 m
    • Monumen Bambu Runcing
      380 m
    • Taman Ade Irma Suryani Nasution
      380 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    • Reception open until23:30
    Getting around
    • Airport transfer fee170000 IDR
    • Distance from city center3 Km
    • Travel time to airport (minutes)30
    Extras
    • Breakfast charge (unless included in room price)50000 IDR
    The property
    • Non-smoking rooms/floorsYes
    • Number of floors8
    • Number of restaurants1
    • Number of rooms 90
    • Year property opened2015
    • Most recent renovation2015

    Property announcements

    A negative COVID-19 test no more than 2 days old must be presented upon check-in; otherwise check-in may be refused.

    Reviews of The WIN Hotel Surabaya from real guests

    Provided by verified guests of Agoda
    7.8
    Cleanliness7.8
    Facilities7.3
    Location8.3
    Room comfort and quality8.1
    Service7.9
    Value for money8.1
    High score for Surabaya
    Rating
    9+ Exceptional (89)
    8-9 Excellent (59)
    7-8 Very Good (89)
    6-7 Good (36)
    <6 Below Expectation (66)
    Time of the year
    Mar - May (90)
    Jun - Aug (73)
    Sep - Nov (86)
    Dec - Feb (90)

    Show reviews that mention 

    Showing 339 verified guest comments
    12345
    10.0
    Exceptional
    Sugeng from Indonesia
    Couple
    Basic Room
    Stayed 1 night in November 2022

    Good hotel”

    Good price Good location

    Reviewed December 23, 2022

    See room deals

    7.6
    Very good
    Danny from Indonesia
    Family with young children
    Basic Room
    Stayed 3 nights in February 2020

    Good location in center Surabaya”

    Location near Delta Surabaya and Tunjungan Plaza Mall. When we want to borrow plate and bowl, they want to charged to us.

    Reviewed February 17, 2020

    See room deals

    6.8
    Good
    Jason from Indonesia
    Solo traveler
    Basic Room
    Stayed 1 night in October 2022

    Very good value”

    It's a very affordable hotel even with breakfast included. Too bad I stayed when the hotel is still being renovated (early October 2022), so the facilities aren't working properly. But overall it's still nice

    Reviewed October 05, 2022

    See room deals

    6.4
    Good
    Judy from Indonesia
    Solo traveler
    Basic Room
    Stayed 1 night in December 2022

    Looked sad”

    The hotel was under renovation when I booked a room so the ambiance was not good.

    Reviewed January 08, 2023

    See room deals

    6.4
    Good
    ian from United Kingdom
    Couple
    Basic Room
    Stayed 2 nights in January 2020

    WIN Hotel Surabaya”

    Stayed 1 night for Bromo tour. Young staff, friendly but limited English. Room ok, clean with hot water. Good breakfast buffet (local food).

    Reviewed January 22, 2020

    See room deals

    5.6
    TAN from Singapore
    Solo traveler
    Basic Room
    Stayed 5 nights in January 2020

    Only had 1 day of buffett breakfast the rest of the day alarte breakfast”

    No fridge in the room and the air-con is not cold at all.

    Reviewed January 31, 2020

    See room deals

    2.4
    Singaporewala from Singapore
    Solo traveler
    Basic Room
    Stayed 2 nights in November 2022

    Terrible stay”

    The hotel was undergoing renovation but not inform to me. No 24 lobby. No buffet breakfast despite paying for it. Dusty and noisy throughout my stay. Not worth it.

    Reviewed November 25, 2022

    See room deals

    2.0
    DANIELE from Indonesia
    Solo traveler
    Basic Room
    Stayed 2 nights in May 2022

    It's a SCAM! Avoid it!”

    I don't know how they can keep open the hotel in the while renovating, no entrance (you need to go to underground floor, in the garage, for entrance), no lobby, no reception, all the ground floor is work in progress. All the day long you will ear high noisy and sometimes your walls room will tremor. Except this 'little' inconvenience the room is minimal and look dirty, no space for your baggage, no glass or cups (I had to ask for a kettle), no fridge, hairs and ants everywhere, dirty walls, dirty sheets. In my 6 months travelling is my first time feeling to escape of my hotel. Avoid it!

    Reviewed May 21, 2022

    See room deals

    8.8
    Excellent
    Muhammad
    Group
    Basic Room
    Stayed 1 night in December 2018

    Excellent”

    Stayed only for one night so didn't really have time to check anything, but the hotel provided plenty of facilities for your needs on your stay. The staff are helpful, bed is comfortable, amenities are good, and electric kettle is provided for your hot coffee/tea in the morning. Located quite close to Surabaya Gubeng Station (around 10 min. walk). Definitely a recommended place to stay in Surabaya.

    Reviewed December 30, 2018

    See room deals

    8.8
    Excellent
    Luqman from Singapore
    Solo traveler
    Basic Room
    Stayed 3 nights in October 2019

    Good Transit Hotel”

    Location - Hotel is walking distance from Gubeng Train Station, which is ideal if Surabaya is a layover city or if you have a late train ride. Used Google Maps and managed to find at least 2 good restaurants that sell nice food nearby. There's also a convenience stall about 5 min walk away, which is very convenient. However, this convenience stall doesn't sell alcohol, so take that in mind if you do drink. Overall, can't really complain much about the hotel. Television channels were complete and rooms had an in-room safe. Sadly, would be perfect to me if they had a mini-fridge.

    Reviewed October 23, 2019

    See room deals

    8.0
    Excellent
    CHING from Malaysia
    Couple
    Basic Room
    Stayed 1 night in July 2016

    New, Clean, Friendly staffs & Comfortable Hotel”

    The hotel is new & clean. My husband & I were actually doing a transit in Surabaya before our flight to our home country. We were impressed with the bedding that this hotel provided. The mattress and pillow was comfortable and clean and we really had a good rest in this hotel. Water dispenser is available. There are a lot of positive quotes on the wall in the room and walk way. The hotel location is great too. It is only 3 - 5 mins walk to the Surabaya Plaza Mall. We were also impressed by the simple buffet breakfast that the hotel provided. Although the variety of buffet breakfast was not a lot but the food tasted really good and authentic. It was the one year anniversary of this hotel on the day we checked out. The MD - Ms Dewi personally thanked the customers at the front desk and we were given a nice pudding to enjoy while we were on the way to the airport.

    Reviewed August 07, 2016

    See room deals

    9.2
    Exceptional
    Himawan from Indonesia
    Family with young children
    Basic Room
    Stayed 1 night in December 2018

    Good hotel, Family Friendly”

    Strategiclly located in the heart of surabaya city center. Rooms is quite basic but it fulfills all your needs. Staff were very friendly and willing to assist everything you asked for Ac is cold, tv has international channels, and the bed is quite comfortable. Good enough to stay for one or two nights

    Reviewed January 01, 2019

    See room deals

    9.6
    Exceptional
    ika from Indonesia
    Solo traveler
    Basic Room
    Stayed 1 night in November 2019

    so comfortable”

    location near plaza Surabaya mall as known as delta. hotel staff really friendly, I was there when hero's day. so staff wear army uniform. so nationaly :)

    Reviewed November 25, 2019

    See room deals

    8.0
    Excellent
    Ari from Indonesia
    Group
    Stayed 1 night in October 2015

    new hotel”

    new hotel, good location, clean

    good location hotel near from surabaya center, near jalan kayoon and jalan panglima sudirman surabaya. overall good place to stay with the price

    Reviewed October 05, 2015

    See room deals

    7.6
    Very good
    Sophie from New Zealand
    Couple
    Basic Room
    Stayed 1 night in September 2018

    Very good”

    Good hotel in the centre of Surabaya, walking distance from the train station. The bed was really big and comfortable. The bathroom had an actual shower cabin, great so the floor isn’t drenched all the time. However the sheets were not clean and the towels were gray instead of white. The breakfast is a buffet, it would be great to have eggs and better toast spreads (I tried them all and didn’t like any).

    Reviewed September 08, 2018

    See room deals

    9.2
    Exceptional
    Keane from Singapore
    Solo traveler
    Stayed 1 night in December 2015

    Great hotel at extremely reasonable prices”

    The hotel is well furnished and clean. The room is well maintained and spacious, comfortable for a couple of nights stay. The location of the hotel, however, is slightly off the city center. There is a public bus that I took to go to the airport (with one transfer) nearby.

    Reviewed December 25, 2016

    See room deals

    9.0
    Exceptional
    Budi from Indonesia
    Business traveler
    Stayed 1 night in November 2015

    good Budget hotel, still need improvement.”

    Cleaness, price, location

    It is a good hotel, Very good budget hotel actualy. The room cleaness is good, staff also helpfull. But there were a few downside of this hotel: -Hot water are not warm enough -Liquid Soap are empty for 2 nights in a row ( room service dept allready being told at the 1 day ) -A lot of noises cause from the hotel renovation -breakfast are not enough , they are lacking of breakfast control. We need to wait to get their breakfast ready, all plate empty at their serving table. Good budget hotel but need improvement. Cheers.

    Reviewed December 02, 2015

    See room deals

    8.0
    Excellent
    Wong from Indonesia
    Couple
    Basic Room
    Stayed 1 night in July 2018

    Very good”

    Good location with a fairly good price. Lack of parking space but fortunately can park by the side of the road. Plaza Surabaya and Submarine Monument is within walking distance.

    Reviewed July 19, 2018

    See room deals

    8.8
    Excellent
    DAMAR from Indonesia
    Family with teens
    Basic Room
    Stayed 2 nights in December 2018

    Nice hotel but staff a bit slow response”

    I stayed here for 2 nights with my mom.It was nice and pleasant hotel. The room was clean, complete with electric kettle, tea, coffee, and mineral water, food also nice. But do not left any of your stuff inside hotel, cause staff a bit slow response. I left my laptop charger, and immidiately called them on 23rd dec, and several times called them on the other days, finally staff sent the charger on 29th dec.

    Reviewed January 01, 2019

    See room deals

    10.0
    Exceptional
    Christina from Indonesia
    Family with young children
    Stayed 1 night in June 2017

    Excellent”

    Great hotel and great staff. More success Win Hotel 😇

    Reviewed July 02, 2017

    See room deals

    12345
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