Excellent 8.1
Based on 46 reviews

Recent customer comments

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based on 46 reviews
  • Cleanliness 8.7
  • Facilities 9.5
  • Location 7.8
  • Room comfort and quality 8.5
  • Service 8.2
  • Value for money 7.7
  • Food and dining 7.7
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Mandi from United States
Delano King Suite
Stayed one night in December 2014
Sweet suites
Cleanliness comfort early checkin
Reviewed January 01, 2015

Adam from United States
Stayed one night in February 2013
pretty good
Reviewed November 02, 2014

Kristine from United States
Delano Queen Suite
Stayed 2 nights in October 2014
Great value
Late night dining, beautiful rooms, excellent view
Our stay was great, however, there is a significant amount of scented air freshener in the lobby of the hotel that actually made several of us nauseous. The rooms, however, are phenomenal.
Reviewed October 30, 2014

Robert from Australia
Solo travelers
Delano King Suite
Stayed one night in September 2014
Great room fit out
Great room , fabulous restaurants and Mix
Too short but wonderful
Reviewed September 29, 2014

Angela from United States
Solo travelers
Delano Queen Suite
Stayed 2 nights in September 2014
$20/night valet fee
Staff was great and responsive. All rooms are suites. Two bathrooms.
After driving 5 hours from LA, we were kindly greeted by the hotel valet and told there was a $20/night valet fee for our car...ummmmmm aren't we in Vegas?! It wasn't a great way to start out trip but the valet guy was super nice and apologetic and helped us to unload our bags, get a bellman, and directed us to self park. Pretty cheap of you Delano. We checked in and went to the 3rd floor where our room was. Stepped out of the elevator and into a construction zone. No joke. Got to our room and walked into a glue smelling, plastic room that smelled like it had been assembled that morning. Yuck. Called the front desk and the kindly switched our room. Between a nightly valet fee and trying to stuff guests on a floor that is under construction I'd say Delano should get some class. I expected more.
Reviewed September 15, 2014

Yosuf from United States
Families with young children
Stayed 2 nights in August 2014
family fun
room comfort,clean,and the wave pool
Reviewed September 12, 2014

Sylvia from Indonesia
Families with older children
Stayed 2 nights in June 2014
Bad Staff attitude
location, The one show by Michael Jackson, pool
The hotel was still under renovation when we checked in. The staff gave us a different room than what we have booked. Although i showed them the voucher, they say "It's only upon availability." They want to move me to the old Mandala Bay hotel, not The Hotel that i booked. I told them that I do not have to pay this price for staying at the mandala bay hotel. After arguing for 45 minutes, then they gave me a room at The Hotel. The room decoration was disappointing too. It looks more like an apartment rather than a 5 star hotel.Bad experience. i would never go back there again.
Reviewed August 21, 2014

H from United States
Business travelers
Stayed 2 nights in July 2014
TheHotel says it all.
Location, great service, choices
Reviewed July 15, 2014

Yun from New Zealand
Stayed one night in January 2014
Lovely stay in Vegas
Location Bar Clubs
We enjoyed our stay at this hotel. Large, modern, very clean room. The reception and restaurant areas are beautiful.
Reviewed July 13, 2014

Lim from Indonesia
Families with older children
Stayed 2 nights in May 2014
very pleasant stay
luxurious, near entertainment district, parking area
We enjoyed staying here for 2 evenings
Reviewed June 06, 2014


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