8.0
Excellent
/10
(552 reviews)See what guests said
Housekeeping3
View2
Shops1
See map
8.7
Excellent
Location rating score
Excellent location
Parking
FREE
Tidal Waters Resort

"Spacious and clean."

KATE - January 1, 2019

 Tidal Waters Resort
Interior view Tidal Waters Resort
Interior view Tidal Waters Resort
See all 26 photos
Removed from saved list
4-star Resort
Free Wi-Fi

Tidal Waters Resort

1 Quail Street, St Helens, St Helens, Australia, 7216 - See map
Property highlightsRead all 552 reviews
Exceptional reputation
Recommended by 87% of guests
Excellent cleanliness
8.5 rating for cleanliness
Very good service
7.8 rating for service
Very good comfort
7.2 room quality and comfort

It's walking distance to shops and cafes and it has a really nice restaurant.

carola | June 10, 2017

Thoroughly recommend and if ever this far south again will visit definitely

Michael | March 12, 2020

Smashing little town and this probably the best place to stay.

Michael | March 12, 2020

It is a really nice resort with a great potential.

carola | June 10, 2017

Very clean, quiet and central location

Sue | January 3, 2019

overall great place to stay.

KATE | January 1, 2019

  • Free Wi-Fi in all rooms!

  • Bar

  • Garden

  • Coffee shop

  • Restaurants

Value for money7.5
Location rating8.7

Rooms available at Tidal Waters Resort

King Room with Water View
King Room with Water View
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Standard King Room
Standard King Room
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Twin Room with Water View
Twin Room with Water View
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Standard Twin
Standard Twin
...
  • Room size: 25 m²/269 ft²
  • Garden view
Enter dates to see prices
Standard Twin Room
Standard Twin Room
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Room Assigned on Arrival
Room Assigned on Arrival
...
  • Balcony/terrace
Enter dates to see prices
Room Shared Bed
Room Shared Bed
...
  • Balcony/terrace
Enter dates to see prices
Run of House
Run of House
...
    Enter dates to see prices
    Garden View
    Garden View
    ...
      Enter dates to see prices
      WATER VIEW SPA ROOM
      WATER VIEW SPA ROOM
      ...
        Enter dates to see prices
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        Overall rating:
        8.0
        Excellent
        552 reviews
        Cleanliness
        8.5
        Facilities
        7.1
        Location
        8.7
        Read all reviews >
        More about Tidal Waters Resort

        More about Tidal Waters Resort

        If what you're looking for is a conveniently located hotel in St Helens, look no further than Tidal Waters Resort. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: Suncoast Gallery, Spiral Creations Jewellery, St. Helens Airport.

        Tidal Waters Resort also offers many facilities to enrich your stay in St Helens. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

        Step into one of 60 inviting rooms and escape the stresses of the day with a wide range of amenities such as non smoking rooms, internet access – wireless (charges apply), television, DVD/CD player, refrigerator which can be found in some rooms. The hotel offers fantastic facilities, including outdoor pool, garden, to help you unwind after an action-packed day in the city. When you are looking for comfortable and convenient accommodations in St Helens, make Tidal Waters Resort your home away from home.

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        Most talked about facilities

        Housekeeping
        3 mentions
        Internet
        2 mentions
        Breakfast
        1 mention
        Swimming Pool
        1 mention

        What they offer

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        Food and dining

        Breakfast options

        Full English/Irish

        Property's guest policies

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        Some helpful facts

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        Reviews of Tidal Waters Resort from real guests

        Overall rating
        8.0
        Excellent
        From 552 reviews
        8.8Location
        8.5Cleanliness
        8.1Service
        Agoda Reviews (69)Booking.com Reviews (483)
        Rating via Agoda7.9
        /
        10
        Cleanliness8.5
        Facilities7.1
        Location8.7
        Room comfort and quality7.2
        Service7.8
        Value for money7.5
        High score for St Helens
        Rating
        9+ Exceptional (10)
        8-9 Excellent (8)
        7-8 Very Good (4)
        6-7 Good (5)
        <6 Below Expectation (9)
        Time of the year
        Mar - May (6)
        Jun - Aug (1)
        Sep - Nov (7)
        Dec - Feb (22)
        All guests (69)
        All languages

        Show reviews that mention 

        Showing 36 verified guest comments
        12
        8.8
        Excellent
        carola from Australia
        Group
        Standard Twin
        Stayed 1 night in January 2017

        Great potential”

        It is a really nice resort with a great potential. It's walking distance to shops and cafes and it has a really nice restaurant. The only negative is the pool. It was small and run down. It really needs a big renovation

        Reviewed June 10, 2017
        8.3
        Excellent
        jeffrey from Australia
        Couple
        Standard Twin
        Stayed 1 night in June 2012

        good location close to town”

        lovely bar & open fire in lounge

        no problems eprhaps rooms starting to date but clean and well put together building so as not to go back outside using connecting corridors enjoyed the pre dinner drinks with other visitors in the lounge by the open fire - very comfy in winter the prices in the restaurant were quite high over the whole menu - probably a bit too much for the average family

        Reviewed July 03, 2012
        3.0
        Bruce from Australia
        Couple
        Standard Twin
        Stayed 1 night in January 2013

        Appalling hotel - calls itself a resort is not ”

        Location

        The hotel looks OK and is reasonably well apointed but the appearance is only a veneer. The room we stayed in was not airconditioned and had a reasonably sized bathroom but a tiny corner shower. To small to have a proper shower. The restaurant has had bad reviews but there was little else on offer in St Helens on New Year's Day. It looked good and had a nice view out onto the bay, but the meals were attrocious. My partner ordered a prawn salad which came with no finger bowl and no bowl bowl to put the shells when she had shelled and de-veined the prawns. The salad was light on and featured the end (stalk) of the iceberg lettuce. When we mentioned the deficiencies to the wait staff they did not respond and when my partner asked to see the head waiter or waitress, neither were forthcoming. My linguini seafood was tasteless and the sauce appeared to have been made from a jar of pasata sauce from the supermarket with no herbs. They charged us full price of course. The checkout clerk was not very interested when I told him of my disappointment with the meal and the overall stay. I filled out an evaluation feedback form but was not confident that it would have got past the front desk rubbish bin. So all in all, don't stay here. We couldn't believe it was as bad as the reviews indicated - but it was!

        Reviewed January 12, 2013
        9.7
        Exceptional
        Garry from Australia
        Couple
        Standard Twin
        Stayed 1 night in December 2011

        Great position,service and rooms ”

        Good holiday feel about the hotel and meals were excellent

        Once we arrived the drive way provided and excellent welcome vista, followed by very helpfull book in service. The room was well appointed and very comfortable. The view was also good, looking across the bay. The restaurant was well patronised and the service above standard.A very enjoyable stay.

        Reviewed January 09, 2012
        9.2
        Exceptional
        Jessica from Australia
        Couple
        Standard Twin
        Stayed 1 night in March 2018

        Nice and simple.”

        Was here for a wedding. Would stay again, book ahead, prices can get expensive.

        Reviewed February 17, 2019
        7.7
        Very good
        Chris from Australia
        Couple
        Standard Twin
        Stayed 2 nights in October 2015

        Beautiful hotel ... but”

        location, rooms, spaciousness of public areas

        It was very pleasant: our room had a verandah with table and chairs in the sun and lots of room inside. But the internet wouldn't work. We asked for the three days we were there and were assured someone was coming to fix it but nothing happened. Not quite good enough for a 4 star hotel.

        Reviewed October 19, 2015
        6.8
        Good
        Yanai from Australia
        Couple
        Standard Twin
        Stayed 3 nights in January 2017

        Price not a reflection of facility”

        While location is great, with views across the lagoon and bay and proximity to town and dining options just a walk away, we were underwhelmed with the facilities and service standard of the "resort". We would not book again.

        Reviewed January 25, 2017
        9.6
        Exceptional
        KATE from Australia
        Group
        Standard Twin
        Stayed 1 night in December 2018

        Exceptional”

        Definitely needs a fan or aircon as room quite stuffy. But overall great place to stay. Spacious and clean. Close to town.

        Reviewed January 01, 2019
        9.3
        Exceptional
        Frank from Australia
        Couple
        Standard Twin
        Stayed 2 nights in November 2015

        tranquility”

        view over the water and harbour, close proximity to town and service and pleasantness of staff

        A very relaxing stay, Would have liked to stay longer. Rooms were well serviced, comfortable and clean.

        Reviewed December 01, 2015
        6.8
        Good
        Lenka from Australia
        Business traveler
        Standard Twin
        Stayed 1 night in December 2016

        Alright”

        The hotel is in a great location. Otherwise 3.5 out of 5 for us. We asked for a quite room and allegedly that's what we got yet it was right by the entrance on the ground floor so banging of the door and foot stamping till late at night and from early morning. The walls are made of paper as we could hear people talking next door and someone snooring at night. We stayed one night and I would not want to stay longer.

        Reviewed December 30, 2016
        6.3
        Good
        Jennie from Australia
        Couple
        Standard Twin
        Stayed 1 night in October 2012

        Reception staff were great!”

        Close to town

        We were somewhat disappointed with this hotel. It felt a bit like a cavernous old peoples home and the room was freezing when we arrived. We went to the bar(hours 10am to late according to the in-room info) to get a drink late in the afternoon and there were no staff to be found! We stood around for a while then gave up. We were planning on having dinner there but went elsewhere instead.The bathroom was huge with a tiny corner shower that was hard to move around in.

        Reviewed November 08, 2012
        6.7
        Good
        Reg from Australia
        Couple
        Standard Twin
        Stayed 2 nights in March 2013

        Pleasant & relaxing”

        Good food, nice area,

        We were not happy when we had to walk from the entrance nearest to our room round to the main entrance - over 100 metres - in rain because the side door was locked at 8.30pm. Why aren't guests given keys to that door? Also the bathroom is large but very poorly fitted out - no cupboards, drawers or shelves for storing toiletries so they had to sit on the floor as there is not enough room for them on the sink area.

        Reviewed March 16, 2013
        4.8
        Susan from Australia
        Couple
        Standard Twin
        Stayed 1 night in December 2017

        Over powered by the smell of bleach on opening the door. No ceiling fan or air-con. ”

        Basically a garden view room is a motel room advertised as a resort. Reception staff not exceptionally helpful or friendly. I realised I hadn't been given a receipt so emailed and requested same. Beds very springy and hard. The bathroom light also activated the bathroom fan which sounded like a garden leaf blower. It wpuld be exceptionally hot in summer without a fan or air-conditioning.

        Reviewed December 09, 2017
        7.6
        Very good
        Marion from Australia
        Couple
        Standard Twin
        Stayed 2 nights in February 2017

        Very good”

        Large bathroom lacked support grab-handles around toilet. Small TV by modern standards. Steps from main balcony down towards beach blocked off; for lack of maintenance of beach frontage?

        Reviewed March 04, 2017
        8.7
        Excellent
        David from Australia
        Couple
        Standard Twin
        Stayed 1 night in March 2015

        A Comfortable Hotel in a Great Location”

        location, friendly staff, comfortable room

        We had a very enjoyable stay in a picturesque location.

        Reviewed March 23, 2015
        8.0
        Excellent
        Kerry from Australia
        Couple
        Standard Twin
        Stayed 2 nights in April 2015

        Pity about the wifi”

        Location Comfort Meals

        WiFi didn't work in the room.

        Reviewed April 08, 2015
        8.4
        Excellent
        Sue from New Zealand
        Family with young children
        Standard Twin
        Stayed 1 night in December 2018

        Perfectly adequate hotel for a stopover - the best on offer in St Helen's. Decor a bit old school.”

        Very clean, quiet and central location

        Reviewed January 03, 2019
        9.6
        Exceptional
        Susan from Australia
        Couple
        Standard Twin
        Stayed 1 night in February 2018

        Exceptional”

        A bit overpriced

        Reviewed February 22, 2018
        9.2
        Exceptional
        Tammy from Australia
        Couple
        Standard Twin
        Stayed 2 nights in March 2016

        Happy”

        I enjoyed it x

        Reviewed March 28, 2016
        5.2
        Sue from Australia
        Couple
        Standard Twin
        Stayed 1 night in October 2017

        Could be great.”

        The garden is neglected, we had to drag our suitcases upstairs, the decor is very tired, the staff in the restaurant bordered on rude, the food was ok,but not really good, and there was not even any tonic for a gin and tonic in the bar. Breakfast was limited. Some paint and some new furniture would lift it from the seventies.

        Reviewed November 04, 2017
        12
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