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TOLIP Golden Plaza Hotel
Omar Ibn Elkhatab St. Heliopolis, Cairo Egypt, Heliopolis, Cairo, Egypt, 99999 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Heliopolis part of Cairo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Museum of Egyptian Antiquities. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Highlights
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
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Workout and Leisure
Exercise area
Swimming pool [outdoor]
Facilities
Valet parking
Complimentary WIFi in all rooms
Check-in/out [express]
Exercise area
Sauna
BBQ facilities
Luggage storage
Great hotel great location ”
Great hotel great location there is group of restaurant and cafes located in front. It’s connected to the hotel many also city star it’s not far a way also I would like to thank MR Mostafa Ahmed who works at the front desk he was great helper for all the things we asked him for
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Tolip Hotel Golden Plaza is waiting for you for another amazing holiday Sincerely
Value for money”
+ close location of City Star mall + lot of restaurant options just outside of the hotel + modern
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Dear Mrs. Janne, Your satisfaction is always a number one priority for us. We are deeply sorry that wasn't clearly demonstrated to your kind self. We assure that all of your comments are well noted and will be immediately resolved and communicated with the concerned department heads, promising you that we will exceed your expectations during your next stay with us. Looking forward to welcoming you soon at our Hotel,
teribble checkin experience.”
Pros: the housekeeping was good and clean our room nicely. Cons: the receiptionist not responsible..we arrive at the hotel for conference at 8am.. We go straight to the cobfetence hall since we cannot check in early..the receiptionis said we can check in at 12 pm.but when we come at 12.30pm,the guy receiptionist do not let us to check in..he told us to wait..we wait for 2 hour for our room. Suddenly the lady come again and told us our room was ready since 12pm.(sehe claim she do not see us wauting there).??!!!.. That guy receiptionist was just smiling.. They should not treat us like that!
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Value for money”
+ clean + modern + great gym + good breakfast - partly careless staff (Many small issues but most annoying that I ordered breakfast bag due to early check out and it was promised and then it’s not ready when agreed. You kind of count on that and you have no plan B.
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Dear Mrs. Janne, Your satisfaction is always a number one priority for us. We are deeply sorry that wasn't clearly demonstrated to your kind self. We assure that all of your comments are well noted and will be immediately resolved and communicated with the concerned department heads, promising you that we will exceed your expectations during your next stay with us. Looking forward to welcoming you soon at our Hotel,
Exceptional”
Having nice time
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Thanks for staying with us. We appreciate your feedback!
Excellent ”
Excellent
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Dear Mr. Ibrahim, thanks for staying with us. We appreciate your feedback!
Power off for one night ”
The power was off for one night from midnight started the cards were reactivated but the problem continued I called the reception lady many times no staff showed up to fix it
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Dear Guest, thanks for taking the time to write this review and bring this matter to our attention, it's really sad to hear that our service doesn't meet your expectation whilst we strive to offer our guest the very best service on this occasion something went wrong. please accept Our apologies for the inconvenience we have caused during your stay, we looking forward to the possibility of welcoming you back to our hotel and We are certain we will be able to redeem ourselves on the next occasion, sincerely
good ”
good
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Dear Mr. Abdulhamiad, thanks for staying with us. We appreciate your feedback!
Acceptable”
The furniture and bathroom is very poor.
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Staff to much rude ”
The reception and customer relation are too much rude
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We sincerely apologize on behalf of the management team for any inconvenience you might have experienced during this day. we would like to inform you that this is not the usual at Tolip Hotel Golden Plaza. We hope that you consider us in your next trip to Cairo.
Very bad vibe - depressing ”
Facility is ok - but overall it has a very negative atmosphere . I didn’t extend my stay as I wanted to and I am happy I did
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Dear M. Sherine, We sincerely apologize on behalf of the management team for any inconvenience you might have experienced during this day. we would like to inform you that this is not the usual at Tolip Hotel Golden Plaza. We hope that you consider us in your next trip to Cairo.
Above average”
The staff not Help Full the property is excellent but it's Management is Bad Breakfast is Good but repeated Every Day with the same selection efferent places in the Bar. the need to be more hotel hospitality trained
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We sincerely apologize on behalf of the management team for any inconvenience you might have experienced during this day. we would like to inform you that this is not the usual at Tolip Hotel Golden Plaza. We hope that you consider us in your next trip to Cairo.
Not so good ”
The hotel was ok but it had a very negative vibe . Staff were not very friendly - although a few are . Check in was terrible and even though the reception was trying to help - they lied through their teeth . Overall it was not a great experience but the special offer we got at least made up for it . I didn’t extend the rest of the stay and preferred to pay double at another location.
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We sincerely apologize on behalf of the management team for any inconvenience you might have experienced during this day. we would like to inform you that this is not the usual at Tolip Hotel Golden Plaza. We hope that you consider us in your next trip to Cairo.
Good”
Perfect location Good breakfast
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Thank you for staying with us we appreciate your feedback
Location is perfect ”
I would like to thank Mr Mostafa and Ms Eman for their good behaviour and attitude
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Thank you for staying with us we appreciate your feedback
Awesome ”
It is pretty
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Thank you for staying with us we appreciate your feedback!
You get what you pay for”
Not a real 5 stars Breakfast is great Rooms are OK carpet is a bit old No irons in the room you have to beg for one Nice restaurants and cafes right outside the hotel 10 min walk from City center
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Dear Mr. Nabil, We sincerely apologize on behalf of the management team for any inconvenience you might have experienced during this day. we would like to inform you that this is not the usual at Tolip Hotel Golden Plaza. We hope that you consider us in your next trip to Cairo.
Excellent”
Perfect location and friendly staff
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Thank you for staying with us we appreciate your feedback!
Good”
Dark with bad lighting. Room carpets are old and stained. Breakfast was great with many options . Towels are old and harsh.
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Dear Mrs. Masinessa, Your satisfaction is always a number one priority for us. We are deeply sorry that wasn't clearly demonstrated to your kind self. We assure that all of your comments are well noted and will be immediately resolved and communicated with the concerned department heads, promising you that we will exceed your expectations during your next stay with us. Looking forward to welcoming you soon at our Hotel,
Absolutely terrible”
Beds are not comfortable. Sheets and comforter are worn out. Cleanness of room is definitely not of a 5 stars or even 4. Breakfast buffet was okay.
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Dear Mrs. Maryam, thank you for taking the time to tell us about your experience at Tolip Hotel Golden Plaza. we are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Tolip Hotel Golden Plaza, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,