Top Star Hotel
Brgy.H Cocnepcion, Maharlika Highway, Hermogenes C, Cabanatuan, Philippines, 3100 - See map
Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Hermogenes C part of Cabanatuan, this property puts you close to attractions and interesting dining options. This 3-star property features restaurant to make your stay more indulgent and memorable.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Facilities
Airport transfer
Valet parking
Shuttle service
Check-in/out [express]
Luggage storage
Cash withdrawal
Check-in [24-hour]
Exceptional”
Top Star Hotel is a good place to stay for travelers as it is somehow in the heart of Cabanatuan city. It is very near to many establishments like Robinsons and SM. Staff are very accommodating. I will surely come back!
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Pankaj from Australia”
Very nice, clean hotel. Good staff very helpful.
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Warm greetings! We are please to hear about your good experience with us. Looking forward to accommodating you again on your next visit here in the Philippines. Thank you very much! Sincerely, Ms. Bernadette G. Farol Sales and Banquet Manager Top Star Hotel Corporation
Exceptional”
Good wifi. No fridge. No breakfast if you book using agoda. Try to book directly at hotel to have free breakfast buffet.
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Dear Ms. Zyra, Warm greetings! Thank you for sharing with us your good comments during your recent stay. Looking forward on your next visit. Have a great day ahead! Berns Farol Sales & Banquet Manager
Exceptional”
Employees make you feel at home.
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The customer service is quit disappointing”
I highly recommend this Hotel for the location and facilities. However, I got disappointed because the front desk is quite discriminating and not friendly. I felt discriminated twice when we arrived at the hotel and when we purchased the buffet breakfast the following day. Hoping that this should be addressed.
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Dear Ma'am Jenifer, Thank you very much for your feedback regarding your stay with us. We apologize for the behavior our staff has given you. We will take note and make action regarding this incident. We hope to accommodate you again in the near future and we will provide you with a better service. If you wish to discuss more about what happened during your stay, you can call us at your most convenient time at 0977-827-3572. Thank you very much! Sincerely, Ms. Bernadette G. Farol Sales and Banquet Manager Top Star Hotel Corporation
Value for money”
We were glad to be able to avail of their promo. Room was big & spacious. Our room has balcony facing the highway. Though it was a bit irritating cause you get to hear the cars/vehicles passing by so we opted to turn the TV on to counter the noise pollution. Suite room was equipped not with your regular king size bed, both with a California king size bed. Bathroom was spacious too. Food was great & very affordable. Was so tired & we opted to have our lunch & dinner in the room. Was given a 10% discount on F&B.
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Dear Ms. Ann, Warm greetings from Top Star Hotel! Thank you so much for sharing with us your experience during your recent stay! We are very happy and we appreciate your positive comments with us, on your next booking we will try to give you the room facing to the other side of the hotel to avoid the noise coming from the highway. Looking forward on your next visit when you are in Cabanatuan City. Have a lovely day ahead! sincerely yours, Berns Farol Sales & Banquet Manager .
Very good”
The lobby staff are kind and extends their help sincerely but the security personnel located near the parking area just keep playing his mobile phone and does not even notice and extend help on us even our vehicle ingress into the hotel parking area with difficulty due to road works at the time.
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Warm greetings from Top Star Hotel! Thank you for taking the time sharing your experience during your stay. We will continue giving genuine service and on behalf of Top Star Hotel Management we sincerely apologize for the behavior of our security personnel on duty during your stay, you are important to us, your comment will be taken seriously and we will take actions on it. We hope in welcoming you back on your future booking when in Cabanatuan Nueva Ecija. Thank you and have a great day ahead! Sincerely yours, Berns Farol Sales & Banquet Manager
Expected more from the breakfast buffet”
They lack on dishes. Only serving hotdogs, ham, and scrambled eggs for the main food of the buffet. I checked in to a suite so my expectations for breakfast are superb, but I was kind of disappointed.
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Warm greetings from Top Star Hotel! We thank you for sharing with us your experience during your stay, on behalf of Top Star Hotel, we would like to apologize, you are very important to us, we will closely check and monitor your comment about our buffet breakfast food selection and procedure. We hope you give as a chance and looking forward in welcoming you back. Thank you and have a great day ahead! Sincerely yours, Berns Farol Sales & Banquet Manager
Room was very outdated”
Breakfast was included but wasn't replenished. Actually almost no food at all on 1 morning. Carpet in room from the 80's and was stained.
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Poor services”
Upon check in, we were not able to connect to the wifi and reported such immediately. We did countless of follow ups but unfortunately we were not able to use the wifi during our entire stay. Also, the shower does not have hot water. The food choices for the bfast buffet were also limited. During our stay we only had longganisa, fried eggplant and salted egg.
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Warm Greetings from Top Star Hotel Ms. Myca! We apologize for the inconvenience, about our wifi connection, upon investigation our third party contractor is having their maintenance and we are affected for they can't supply strong wifi connection in our hotel . For the hotel hot water we will bring it up to our head maintenance and we will take action to improve our service. Hotel breakfast selection is now being reviewed by the management. We thank you for letting us know your comments for us to improve our service to make your stay a comfortable one. We hope you give as the chance and looking forward in welcoming you back when you are travelling Cabanatuan City. Thank you and have a great day ahead! Sincerely yours, Berns Farol Sales & Banquet Manager
Acceptable”
Not clean(towels), flies@restaurant,mosquitos(room), smelly comfort room and low pressure of water(shower)..booked two rooms for family gave us separated rooms from 4th to 5th...🥴
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Very good”
It is with sadness that I have to report some negative issues especially since this was my third stay within a year, because I really liked the hotel staff and management. They are really nice people and treated us very well. An important safety issue occurred which all need to be aware of, as follows: There apparently was a small fire that was quickly put out by the security guard and a helper with fire extinguishers. This happened around 10:30 pm one night; a fire alarm heard from outside the room was our first notification. My room was on the 3rd floor. The 2nd floor filled up with smoke, and the 3rd floor was starting to fill up when the event was attended to. We went out into the parking lot and waited until we thought it was safe to go back inside. Strange thing is is that only we in our room and a couple in another room (4 people total) were the only ones out in the parking lot due to the fire. I saw no attempt by the hotel staff to purposely notify any guests in the rooms of the fire. I later asked a hotel employee if the fire department had been notified and he said "no" as if there was no longer any need to since the fire was out. Kudos (good job) to the two men to responded with the fire extinguisher and put the fire out, but certainly not happy with the lack of response by any other hotel employee. One more thing which cannot be ignored: the carpet in the room was filthy, dirty, spotty, and very old. On the positive side, and hotel staff is very friendly and nice, the hotel breakfasts are very good, and, other than the carpet, the room was nice and clean.
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Nice Place”
I enjoyed my stay here. The staff was very accommodating and friendly. The room was clean. The bed, pillows, and duvet was very comfortable. The bath towels were thicker than most. The A.C. worked great and was quiet. The WiFi worked well and the room smelled good. International ATMs everywhere. Only complaint was that there was no fridge in the room and that there was No laundry mat nearby. I might stay here again.
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Dear Sir Carlos, Warm greetings! We are glad to hear that we have accommodated you and has met your needs during your stay with us. We are looking forward to serve you again on your next visit here in Cabanatuan. Thank you very much! Warmly, Berns Farol Sales & Banquet Manager
Exceptional”
No free breakfast if you booked through Agoda. And they charge for an extra pillow.
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Dear Ms. Irene, Warm Greetings! Apology for our late response. Thank you for leaving your reviews. We want to reach you if you allow us, our hotel no. is 044-940-8080, sales mobile no. is 0977-827-3572 you may call us at your most convenient time. Looking forward in welcoming you back with your family and friends. Thank you so much! Sincerely yours, Berns Farol Sales & Banquet Manager
Convenient location but unfortunately thats all”
Pros location Cons elevator out of service entire stay and by the look of it had been for some time. Room cleaning never done unless requested at reception. No fridge. Quite expensive and in comparison to somewhere the same price you are getting far less in return.
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Dear Mr. Ryan, Warm Greetings! We apologize for our very late response, thank you so much for taking the time leaving your reviews, you are very important to us. With regards to your concern our elevator is now available, our housekeeping new cleaning procedure is now being implemented for guest comfort and satisfaction, our mini-fridge is now available to our suite rooms only. We hope in welcoming you back with your family and friends. For your future booking you may call us at 0977-827-3572 and we will make sure for value of your money this time. Thank you once again! Sincerely yours, Berns Farol Sales & banquet Manager
A place in a city to relax”
It's a place in a city to relax and unwind no matter how hectic your schedule is.
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Dear Ma'am Fredeliza, Warm greetings! We are glad to hear that you had a great experience during your stay with us. We are looking forward in accommodating you again in the future. Thank you very much for your feedback. Sincerely yours, Bernadette G. Farol Sales and Banquet Manager
Rude employees”
Messy bathroom, room service is worst at worst, never check in again in this hotel!! Disgusting and disappointing.
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Dear Ms. Janile, We apologize for your bad experience during your recent stay, we would like to reach you if you may allow us at your most convenient time, our hotel mobile number is 0977-827-3572, you are very important to us. Thank you once again. Sincerely yours, Berns Farol Sales & Banquet Manager
Acceptable”
Not a good experience at all. Carpet in the room was smelling, no internet connection when we arrived as advertised. I was pitty to the front desk staffs because they were cold to their guests as dead both night and day shift, breakfast was good except for the bacon that's like soaked in water, supposed to be crunchy but was not. So surprised that we could only have either coffee or juice and not allowed to have more. Me and my husband shared 1 glass of orange juice and 1 cup of coffee, we couldn't have both. I was glad we only spent 1 night there. :-( :-(
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Dear Ma'am Laura, Warm greetings! We apologize for the bad experience you had during your stay with us. Our yearly maintenance is on going which includes the upgrading of our internet connection and we are making sure that your concerns will be heard by the management. If you would like to further discuss your concerns, you may call me at your most convenient time at 09778273572. Thank you very much! Warmly, Berns Farol Sales & Banquet Manager
it does not deserve to be classed as 3 star hotel”
you wll not get value for money paid. i’d rather travel 24 hrs than stay again in this hotel
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Dear Ma'am Lorie, Warm greetings! We apologize for the bad experience you had during your stay with us. We are willing to hear your concerns at your most convenient time, you can call me at 09778273572. Thank you very much! Warmly, Berns Farol Sales & Banquet Manager
Acceptable”
They don’t served the free breakfast as stated that you send from my email..
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Dear Ms. Julie, We would like to apologize for our late response and for the issue of breakfast during your recent stay. Rest assure that it will not happen again. We want to reach you if you may allow us at your most convenient time, our hotel mobile no. is 0977-827-3572. You are very important to us. Thank you so much! Sincerely yours, Berns Farol Sales & Banquet Manager