the staff were very friendly and helpful

the room was very small.

good location close to coral island so everything was not a far walk away

only one pillow in room, just personal preference I like two

Great no issues

The hotel is in a great location, the multi-storey car park being 5 minutes away is so helpful. In the middle of pretty much everything nothing was more than a 10 minute walk besides the stadium. The landlady was so friendly, we mentioned this to each other several times how lovely she was and even left a tip as we liked her that much! No restrictions bar the obvious (eating on the bed, smoking in room etc) and very cute and cosy room.

Not much we didn’t like besides it is very cold on the night but we had seen this beforehand and brought extra layers which worked a treat!

Not a lot

The hotel is too cold. No shower in attic family room. Some youths had been let in by someone staying and were leaving as we got back which made you feel quite vunerable/not safe. Probably wouldn't visit Blackpool again 'cause its like being in an episode of fragile rock.

location brilliant.

stayed here many times and it’s been great but last time my room wasn’t clean at all. nobody was there to tell as I was informed it was a day off. needed a spoon for a cuppa and couldn’t get one from anywhere

great location

wasn’t very clean and bed not very comfy

lovely lovely staff. clean room, fabulous location, shower lovely n hot. anything we asked for was given to us straight away (extra pillows, more tea n milk) really great place .

Location of the property for what we needed, first visit to Blackpool and loved it, Owner/host was very friendly and accommodating.

Nothing that we didn't like apart from the space around the bed but it wasn't a massive issue

close to all the amenities

the room was on an angle and the shower was actually in the room with you and not in the en suite ..basically you were on show having a shower

was ok little cold at night

n/a

was close to the Blackpool tower

it was cold

very close to Blackpool tower

it was so cold.

Rose was lovely, very helpful.

I didn't appreciate the bags of dirty towels I had to avoid on the stairs, that were still there when we left in the morning. Our room had a shower next to the bed, no ventilation, so after we had had a shower the windows were wet along with the windowsill.

The manager Rose was super welcoming!

rose the manager was so kind and nothing was to much trouble x

room was very small, en-suite tiny

Location was great for The Winter Gardens.

The room was dirty! Broken glass under the bed, along with rubbish. The room needs a good clean and a makeover.

The lady Rose was very lovely. Brilliant location. Brilliant power shower.

Unfortunately the room was very dirty and window sill and skirting boards were caked with dust. We were told that the painters/decorators had been in that day and the reception area was full of new matresses and headboards so I assume that all rooms are getting a re-vamp which is good but still - the cleanliness of the room could have been better. Room was tiny. Also, the bathroom floor was extremely slippy when getting out of the shower as there isnt a bath mat or anything to catch the water as the shower door is opened. Added expense of paying for parking (I know that isnt the hotel's fault but perhaps they could liaise with the Local Council and get a few permits to allocate to rooms). Price was too high for what we got and if you add the parking on top then it was around £80 p.n. which I could have got in a 4* hotel with parking.

location was great

unfortunately coming into the building the communal area was full with beds that where obviously needed to be changed over. the building smelt strongly of paint soon as you walked in, she did apologise about the carpet for having paint all over it but this was not stated on time of booking that they are having refurb. going into our rooms, we was welcomed with a freezing room, not the rooms that was shown we would have with a nice view. our blind for our window would not shut properly so had to sleep with the blind open. the rooms where generally dirty ie doors, floors and walls. the toilet in room 12 had poo stains left in the toilet where they just put toilet cleaner around it rather then scrubbing it, there was no toilet brush to remove it ourselves which we shouldn’t have to. room 13 had a bathroom with a peep hole which was very odd, we had to try cover this so we felt comfortable. we spoke to the lady about our cold room and the radiators not working, don’t get me wrong the lady rose generally was so lovely but unfortunately didn’t sort the heating. we tested the room as we have a temperature gauge on our phone and it came up 6° which is seriously bad. my mom is having cancer treatment so this isn’t great for her as we have all woke up with bad colds and coughs.

We found alternative accommodation because the room we were allocated was at the top of the house and very small with nowhere to put toiletries in bathroom or shower. The bed was against the wall meaning one would have to climb over the other to get in and out . Therefore we would like a refund. Since 21st November I have been trying to get in touch with you, if I had been able to I could have sent you photos