Hotel room service is excellent. Hotel is very clean and rooms are spacious”

The hotel is located in dubai downtown. Very close to metro station and has tons of restaurants around the area which is very convenient especially when you want to grab a bite after midnight. The hotel is very clean and quiet as well. I had a very nice view of the Shiek Zayed road. I had a balcony in my road which is an added extra living space. The room is spacious and decorations are very modern. The room service is excellent. They are quick to attend to your requests, the staff are very polite and nice. Checking out is very fast too.

Great!”

Everything was perfect

Excellent And Reasonable ”

ALHAMDULILLAH Best stay ever, got early check in, staff was very very caring, i have no words to describe about Location, what a 360 view from sheikh zayed Road Overall very much satisfied with TOWERS ROTANA

Its excellent”

Although its excellent But I didnt like the idea of locking the mini-bar unless I pay 1000 Derhams as an insurance. I didnt pay it and didnt use the fridege and this was the only annoying issue. also the pool is small

Very centrally located and good value for money.”

The hotel is very centrally located and close to Dubai Mall en next to the metro station. The hotel has all the amenities that you would expect. The rooms are big and spacious and the very good value for money. Check in and out was quick and painless. Staff very friendly and helpful. The only negative point is on the Monday (2nd Dec) breakfast the restaurant was full and we were told to go to the club floor for breakfast. The problem was that they were not expecting the influx of people and the seating and food ran out. Hopefully this was an exception and not the norm.

Great hospitality experience ”

Initially my booking was a three bedrooms unit, due to some reason the room was changed to connecting rooms. They do informed me and asked for my permission , I felt happy for their info because they communicate well with guests before guest arrived . We were offered 1 premium room with connecting another 2 rooms, they also offered us free breakfast and we were happy with this arrangement . During our arrival , we felt welcoming by the staffs and they do allowed us to extend our check til 4 pm before we heading to Abu Dhabi. All The receptionists were great and they do provide a excellent customer service to us. Beside that, the guest services, doorman and housekeeping were friendly and helpful. After a night out we were surprised by the fruits and dessert in our rooms. We enjoyed so much during our stay with Rotana. We hope to stay with them again if we travel back to Dubai in the near future .

Worst stay ever!!!”

this stay was one of the worst ever as the non smoking room was full of cigarettes smell. The valet services was awful as they have lost my car key and claimed that I didn't give it to them. I requested the valet attendant to take me to the car and I would prove to him that the key was in the car and no 1 joined. Once I reached to the car park my wife called me saying that they brought the car. Unfortunately, the story didn't end here because the valet attendant was rude after he gave me a key that didn't belong to my car & I have showed him that my key was in the car. He demanded that I prove to him that this was my car and I requested for the manager. The manager came and when he saw her he got afraid and said it was his mistake. The manager didn't do anything after that and I left the hotel. All Rotana's has issues with their valet parking as there were serious delays when I stayed in Rose Rayhaan in August 2018. I don't recommend anyone to stay there & I'll never step a foot

Great stay, friendly staff, clean room, great location”

We had a great stay at this hotel, the room was very clean. The staff were very friendly, especially Mahesh who is the chief concierge. He recommended some good restaurants and things to see/do. Location is great, nearby the Dubai mall, metro, restaurants.

Car Valley rude employee”

My stay was fantastic, every thing was perfect, but I couldn't believe it when the car valley employee (I think he was from India) was shouting on me! I said nothing to him and moved.

Perfect location in Sheikh Zayed”

I highly recommend this hotel because of so many reasons. First its just 2 mins away from the metro station, 2nd, so many restaurants around and theres is a 24 hrs supermarket nearby. its just near to Dubai mall. Thos the room may not be soundproof coz I can here baby crying very loud but its not really an issue for us. We are upgraded to room with a couch with perfect Jumeirah view.

First time at Towers Rotana”

Breakfast was good having everything I like However it is awkward that the gym and swimming pool is outside the hotel Proper. I have stayed at several other Rotana hotels and noted that room rates does not include Internet which is very essential for most guests. Can u consider including it?

Perfect Location and service BUT No Free Wifi”

Rotana has been my preferred chain for staying for business travel in UAE. This was my first stay at this particular property. While everything was perfect in terms of location, staff, breakfast, room comfort there were only 2 things which I did not like. There was no Muslim shower in the washroom which was quite uncomfortable for me as a Muslim business traveler. Secondly the room rate did not include free in room Wifi. Internet is like oxygen for business travelers and usually it is available got free in every hotel.

Great Location and Professional Staff”

Having lived in Dubai for 5 years, I find the Towers Rotana a perfect location on Sheikh Zayed Road by the metro station and plenty of restaurants. The staff are consistently professional and the hotel is consistently clean.

Good hotel, well located, with friendly staff”

we stayed at rotana towers for 2 nights. overall we were satisfied for the value we paid : hotel is very clean, size of the rooms are good and the staff friendly. location of the hotel is not far from the metro for those willing to use this mean of transportation though i would recommend using the taxi as stops are not everywhere and usually have to walk long distances to main sights or dining areas. taxi are not cheap but best way to get around. two negative aspect of this hotel are i) no free wifi or lan which is nowadays not understandable and ii) rooms can be slightly noisy at times

Great location, friendly and helpful staff.”

Enjoyed our stay here. We arrived very late and received an upgrade from the lovely staff. We ordered room service and it was delicious. The staff recommended a number of fun activities. The night we left, they let us use the shower at the gym to freshen up before going to the airport.

price has skyrocketed”

i only had a couple of hours in the room because of a delayed flight, but it seemed very nice. the rooms were clean and modern. the staff were very nice an accommodating. i didn't have time to eat there so i can't comment on the food. unfortunately, the price of a room has more than tripled since i stayed there though so i probably wont stay there again.

Ideal Location with great facilities and service”

our stay was made perfect by the friendly professional staff in all areas of the hotel. the resort styled pools were a haven in a busy city. there is a grat range of food outlet in and around the hotel facility. and only a few minutes walk away is the massive dubai mall which meets even the most difficult to please shopper. located also beside the tallest building in the world also allows some great photo opportunities to ensure the envy of your friends back home. this hotel gave a great value for money experience full of perfect memories.

Lovely hotel and service with a smile”

The hotel staff were friendly. The room was modern and clean - much better than i expected for the price. Hotel restaurants are excellent and i have eaten there many times even when not staying at the hotel. The pool area is quite outdated and poor for a hotel of this standard but other than that it is a great hotel.

Great location ”

The location of the hotel is very nice ,close from financial district and Burj Khalifa and other tourist attractions. The rooms were relatively clean and well-maintained. The doormen were extremely kind. Overall, I would give Three Stars and a half in the US hotel standard.

Value for money.Great location.”

This is an excellent hotel.We had a good time and our stay at the hotel was a memorable one.Checking in was a breeze and we were in our room within 15 minutes of arrival.We were upgraded to Classic Suite with complimentary breakfasts.The room was clean and large and nicely decorated.A large screen plasma TV and internet connection were provided.Tea and coffee making facilities was also available together with a well-stocked mini bar.