Excellent 8.3
Based on 532 reviews

Verified traveler reviews

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based on 532 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 8.9
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 8.1
  • Food and dining 7.3
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David from Australia
Family with young children
Deluxe Twin
Stayed 4 nights in August 2016
Good location
Good location, no pool, some water damage to bathroom door which has been left unrepaired for some time
Reviewed August 19, 2016

Cheuk from Hong Kong
Deluxe Queen
Stayed 7 nights in August 2016
Quite disappointing
The location was very good but the facilities were quite disappointing, esp. the bathroom. It's very difficult for us to adjust the right water temperature for a shower. The water was either too hot or too cold. Even if we tried very hard to adjust the temperature, after taking a shower for 5 min, the water would suddenly become extremely hot again. That's really annoying.
Reviewed August 15, 2016

Dean from Singapore
Business traveler
Deluxe Queen
Stayed 3 nights in August 2016
August stay Hotel Jen Brisbane
Great location, very comfortable and clean Qiu attentive staff
Reviewed August 09, 2016

Yuhan from China
Family with teens
Deluxe Twin
Stayed 1 night in July 2016
We had a terrific experience there, this hotel is next to the Roma street station and really close to the city center. Im sure it's a good choice for those people who just came here and wanna know what Brisbane city looks like. Highly recommended.
Reviewed July 29, 2016

Ching from Hong Kong
Family with young children
Deluxe King
Stayed 1 night in July 2016
Good hotel with reasonable price
Nice and convenient location
Reviewed July 27, 2016

Mitsuo from Australia
Family with young children
Deluxe Twin Room
Stayed 1 night in July 2016
Very good
Very good location and service
Reviewed July 25, 2016

Yuhan from China
Family with teens
Deluxe Twin
Stayed 2 nights in July 2016
Really good
Good location, friendly staff, lots of taxis outside the hotel. Really convenient.
Reviewed July 24, 2016

shun from China
Solo traveler
Deluxe Twin
Stayed 6 nights in June 2016
Location is good, adjacent to train or bus station.
Room is clean and spacious. Good to have free Wifi service at room.
Reviewed July 23, 2016

Jocelyn from Hong Kong
Family with teens
Deluxe Twin
Stayed 4 nights in July 2016
Nice stay
Good location, near city walking distance, no extra charge for one kid. pretty good. But limitation of WIFI access.
Reviewed July 21, 2016

Edwin from Malaysia
Family with young children
Deluxe Twin
Stayed 2 nights in July 2016
Not what i expected
Pretty clean, spacious rooms, location is ok, being near Roma Train Station. However, there are lacking in a few areas, especially there is no in room slippers, no refills of mineral water daily (apparently only given 2 bottles free for first night, told by the front desk), no replenishment of toothbrush. Didnt expect this from Hotel Jen (a chain by shangrila). Buffet breakfast was good, with many choices of fresh juice. Had dinner once at Nest, pretty okay, nothing much to choose from? If u don take spicy food, probably u are left with minimal choices. Could have been a better experience.
Reviewed July 16, 2016


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