Excellent 8.9
Based on 8436 reviews

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based on 8436 reviews
  • Cleanliness 9.2
  • Facilities 8.7
  • Location 9.3
  • Room comfort and quality 9.0
  • Service 8.9
  • Value for money 8.4
  • Food and dining 8.3
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LEE from Singapore
Family with teens
Deluxe Twin Towers View
Stayed 1 night in October 2014
Excellent location and service
The buggy service to KLCC is fun and convenient.
Excellent value for money. Will go again
Reviewed October 11, 2014

King from United Kingdom
Family with teens
Deluxe Room Twin
Stayed 1 night in October 2014
environment , good service, clean
Reviewed October 11, 2014

MARIAM from Singapore
Family with young children
Traders Twin Towers View
Stayed 2 nights in October 2014
Service Could have been better @ Traders Klcc
Location, comfort and variety of food
We took the club room but was not brought to the club lounge for a personalized check-in so I had to join the crowd at level 5.Service at the club lounge was not the best. I was served tea without teaspoon and sugar. Only 1 staff was truly dedicated to serve us well, asking us now and then about what we needed. The view in the club room was great as we booked the room with Twin Towers view. But, amenities was not that great. having paid so much for the room, there was only a box of tissue and it was not even of good quality.Apart from that, the shower gel was so watery. Would expect better quality toiletries like those offered by other hotels of the same 5 star rating like the Hilton. During breakfast, I had to ask 3 different staffs before I finally was served my tea.
Reviewed October 09, 2014

Siew from Malaysia
Deluxe Room Twin
Stayed 1 night in October 2014
Great night view of KLCC
skybar with swimming pool, good services, spacious bathroom
Process of check in is quite fast. Spacious bathroom with shower and bath tub. Standard room size. Convenient to stay for those who planned for clubbing at skybar.
Reviewed October 09, 2014

wai from Malaysia
Business traveler
Traders Club Room
Stayed 4 nights in September 2014
Strategic location
Strategic location, spacious and clean room
Overall staff is very helpful except the staff at Skybar
Reviewed October 09, 2014

Steven from United Kingdom
Traders Club Room
Stayed 4 nights in March 2014
Location, Staff, Dinning
Reviewed October 08, 2014

Christopher from United States
Family with young children
Deluxe Room
Stayed 1 night in September 2014
Staff performance needs improvement for 5-star
Food, Cleanliness
Overall, the food and cleanliness of the hotel were very good and consistent with a 5 star hotel. We experienced two unfortunate situations with staff performance: (1) hotel driver dropped us off at the wrong airport terminal...big inconvenience with a lot of luggage and a toddler in tow but Traders did refund the shuttle ride for the inconvenience; and (2) based on their location, Traders offers a shuttle that will take you from the hotel to the Petronas Towers. When we asked about this, we were told it was canceled because they had VIP's in the hotel. So, what does that make us when we pay top dollar to stay in a 5 star hotel? Isn't everyone a VIP? In any event, we took a taxi but it is the 'principle' of the issue and the fact that no one had informed their 'other' guests about the schedule change/lack of services. This is a nice hotel but not up to a 5-star level based on this performance.
Reviewed October 08, 2014

Rudy from Canada
Solo traveler
Deluxe Room Twin
Stayed 2 nights in October 2014
Comfortable Hotel
Convenience, friendly staff, inexpensive
it was good, very convenience, it price is inexpensive
Reviewed October 08, 2014

shereen from Singapore
Family with young children
Deluxe Twin Towers View
Stayed 2 nights in March 2014
Easy to get around, near the shopping mall, clean
Reviewed October 08, 2014

Clark from United States
Deluxe Twin Towers View
Stayed 2 nights in October 2014
Superb minus the food
Staff, room w view, location
Everything was wonderful except for buffet at traders lounge
Reviewed October 08, 2014


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