The place was too dirty .. i actually check out early because they dint even clean my room ..the mattress cover is dirty, the cup not clean and the toilet dirty .. overall im sorry to say .. the room too dirty
Clean, Quiet and Value for money”
If you are looking for economic, clean, quiet, convenience, traveling with family, this hotel will suit you the most. However, it does not have lift, bath towel, hot water facilities and room telephone. For me, I am happy with concept pay for what you get!
Dear Chieng, Thank you for your feedback and choosing our hotel as your stayed.
Never come back again !”
1) the TV had no signal at all. 2) the toilet door is stuck at the middle of it’s entrance. 3) the washing basing was very dirty. 4) the room is smelly 5) the ceiling was poor condition. 6) the floor was full of sands. 7) the wall paint was poor and growing fungus. 8) the hotel WiFi is unable to connect even with the given password. It was a wrong password on level 1, level 2, and level 3. As the staff keep saying it is the same password. Not helpful at all. 9) very poor service. 10) I will never come back to this hotel again even the Treez Inn offer a free stay. 11) I hope Agoda APP can provide user to attached photo for evidence. Thanks 🙏
Clean and comfortable.
Dear Ms Nurul, Thank you for choosing our Inn as your stay. Have a nice day.
Clean and comfortable!
Value for money”
Decent, comfortable and clean
Dirty bedsheet , No Wi-Fi”
Ask for non smoking room but provided with heavy smelly smoke room , request to change but being told most of the rooms are smoker rooms . Somemore is non-windowroom not the same as in booking picture shown with windows . Bedsheet is terrible with stain & hair .Wi-Fi totally not working . Will never come back to this lousy hotel.
Treez Inn not recommended”
There was no housekeeping (room clean-up) throughout my stay there. The key card needed validation on a new day to access the room despite confirmed booking. There were rats (mice) heard running on the ceiling of the second floor, causing noise and disturbance.
Hi David, thank you for your responded and sorry about the problem that you have to face on your day staying in our Inn. About the housekeeping, you may let our front desk know if you want to clean your room because sometimes our housekeeping will not enter your room without permission or since you are in the room. Sorry about our lack of service and thank you for choosing our Inn as your stay. Have a good day.
Good Value With Price”
Hotel good, wide space and comfort. Area a bit far from Miri town and no parking space in front of the hotel. Reception is corner side of the building in stead of front, but i was not a problem. For food there was no problem since it surround by convenient store and some few restaurant in the area.
Dear Bede, Thank you for your feedback towards us. Sorry for all inconvenience that make you upset staying at our hotel and hopefully you are not hesitate to stay with us again. Sorry and Thank you!
Good mountain view with big balcony
No room cleaning was done during my 4 days stay. It will be beneficial if regular cleaning, providing clean towel and bedsheet will be great.
Everything is good but poor signal for tv.
Dear Jacky, Thank you for your feedback. Will looking forwards for all facilities. Sorry and Thank You!
This is my second time at this place. Staff very friendly. Room is very clean. Suggestion: phone reception is bad at first floor unable to use data. And wifi connection is veryslow cant connect to email. Suggest to improvise on this, otherwise its a good value for money. I would come again for stay.
No water boiler / water dispenser ”
when i asked for hot water, the staff said "usually people who stay here get hot water from 7 Eleven??" Oh my..... 😅 Suggestion: Please provide at least water boiler/dispenser at least at the reception area. (or 1 unit of boiler in each room)
Conducive room in middle of Lutong.”
The room has plenty of space and located nearby restaurant and supermarket. very convenient place to stay (brunei border is just 20-25 min away).Each room is equipped with iron and iron board, and the staff are very friendly and helpful
Clean and big”
It is very spacious and clean. However, the location is quite far from city center. Since I have training in Lutong so, I purposely choose this hotel. The location is strategic since there is many food outlet. Supermarket also few steps away from the hotel. Overall, it's worth the money especially if you have your own transport.
It took us a while to look for it's location since we're not local from Miri but it's a very nice place to stay with it's friendly staff service. Convenient, comfort & tidy. The only let down is the frequent power outage during our 1 night stay. Overall, all our needs are met for a short stay.
awesome,comfortable n value money”
Awesome.like this hotel.the room n toilet was clean,strong wifi,comfortable bed,cool air conditioner but frustrated no electric jug for made hot drink n difficult to made milk when guest had baby n no icebox.otherwise ok.Next our trip we will stay here
Everything was subpar. Nothing special about the place. A little overpriced for a place that’s out of the way. Room was fine except for the fact that the lighting in the bathroom was flickering the whole time whenever it’s switched ON and the tv only has one working channel that also flickers. Not a room for those with epilepsy. Trust me.
Located in a business center with malls,cafes,clinic and sundry shops. Room floors are dusty with heavy cigarette smell and room walls are moldy. Bed and bedsheets are clean and comfortable.Has a hot shower. Poor TV reception. Only 2 channels available out of which only 1 was working. Overall a satisfactory stay
Hi Navin, Thank you for your responded towards our Inn. Sorry about our lack of facilities and we will upgrade as soon as possible. Hope will see you again next time. Have a good day.
Service & facilities feedback.”
I met 3 frontliners : a lady, an old woman & a guy. 2 of them were good & helpful but the old woman was not friendly at all. please wear your smile whenever u greeted your customer as you are in service line. i was given a big room but the aircond seems not functioning well. the room was hot. i thought it was due to the hot weather outside but it was still the same at night. No bath towel ready, no phone/intercom inside the room. Which means i have to go down from 2nd floor just to inform the room is hot. It would be much better if there's a phone for easier communication. At 11pm at night, the male frontliner gave me another room . Anyways, this is my honest review. From scale 1-5. i would give 4stars.
Dear Michelle, Thank you for your honesty feedback we appreciate it. We are truly sorry for all inconvenience from our staff and also the facilities. We try to improve it. Hopefully you will not hesitate to stay with us again. Thank You and Sorry!
Upgrade tv channel..wifi slow..
The cleanliness has to improve. The mattress and tower not so clean. But the staff was friendly and ready to help for changing room.
staff were unfriendly..not even look at your face and talk to u during check in n check out
Hi Joyce, May I know who is the staff? Is it a man or woman? And what time and date is your check in & check out? I am behalf of the management want to apologize about their manners. Sorry and have a nice day.
value for money”
Highly recommend to others.. near to find food, near to supermarker/hypermarket
New and cheap”
Good for proffessional working in Lutong
Good hotel but further from Miri City center”
Clean place with friendly staffs. The place is further away from City center. There isn't much to do here.
everything is good”
but they have no refrigerator
Highly recommend to others..
Easy to find food, near supermarket
VERY CLEAN & COMFORTABLE ROOM & HAVE FRIENDLY STAFF
Clean and a very nice place”
I love to stay in Treez Inn because very peace and easy for shopping and dining
Served my purpose well”
Comfortable, very clean, no smoking room, less street noise
the stay is great.its a new hotel and good maintenance.if you have car..a good choice to stay
Good location, new and comfortable”
Good location, new and comfortable
Price is valueble”
Need to supply water heater for improvement.
Hi Mr.Abraham, thank you for taking your time to view our property. We appreciate your comment. We will improve our facilities from time to time.
It's OK. ”
It's okay. But not have water heater and "sejadah" for prayer in my room. Already info to receptionist, but their answer it's not enough. That all.
The WIFI so poor. No connection inside my room. Television also cannot be access. Please do some improvement on this situation. TQ.
The room smelly
Not that value for money ”
Pros 1. Tv, iron board, iron, hair dryer, high pressure shower Cons 1. Dirty bed. I think got bed bugs/lice 2. Tv only got 1 channel. Yet the channel signal very bad 3. Soap dispenser empty 4. Clogs shower drainage. Flood the bathroom every time taking shower 5. No mini fridge or mini bar
We needed to attend convocation at Curtin university. This inn is 5 minutes drive away from the university and it is surrounded by shops, eateries and a supermarket. It is very convenient where food is concerned. It will be good if there is additional security to the bedroom. There was no latch and therefore anyone with the key card can enter. Internet service was bad. No connection at night. Room and toilet were clean. AC took a long time to cool.
One day trip ”
It was alright. There were these stains beside the TV on the wall where it wasn't covered by the wallpaper that was kind of disgusting. There was also this weird small flower pot with some black stuff inside that I ignored. I also found a few strands of hair in the shower area and on the towel. There was also a cockroach on the sink. Other than that, everything was good.
Charming little Inn”
Nice charming little inn away from hustle town. Great value with excellent cleanliness and comfort for good night sleep after tired day. Love the wall paper decorated in the bedroom and stairway. Air Con & Wifi worked so well. Bathroom very clean with good water pressure and hot/cold water. Iron, Ironing board, hair dryer & water bottles provided. No fridge in a room and no shower caps provided but I don't care. Definitely will come back.
Good, Clean Stay”
The hotel is situated in Lutong, nearby there is New World Mart, F&B shops, and just right behind the hotel there is a mall. Do not worry about cleanliness as the room service is doing a great job. If you don't have a transport, this place is unlikely easy for you to get a public transport. But i think the hotel would gladly call you a cab.
hotel not fully provided”
My stay was disaster. the air conditioning was not working and not look into properly. Check in around 4pm and only got room replacement around 9pm. room do not provide lift and telephone so its very inconvenient.
New Hotel in Lutong Miri”
New Hotel in Lutong Area in Miri very close to the Sarawak Shell Office.Recently opened, rooms are very clean and comfortable, bathroom a nice size not too small. Superior room had a king sized bed. Free Wifi was not yet installed so no internet access.A lot of restaurants nearby the area with a good variety.A little bit noisy as it is near a shopping complex after 12am it quietens down.The area is a bit out of the way and you will need a car to travel to Miri Town. Ample parking bays available around the hotel.Its about 20mins to the Brunei Border at Sungai Tujuh immigration checkpoint. Had a good nights rest bed was comfortable and a good size as the hotel is fairly new no big issues with it.The rate is quite reasonable for this budget hotel.
Hi Hwang, thank you for staying with us. You are staying in Superior room and this room is just max for 2 person. I suggest you to take a Deluxe room with two queen size bed if you want a big size room. Thank you and sorry about any problem during your stay in our Inn. Have a nice day.
Overall stay experience is poor”
- Only one TV channel, no reception for local TV stations. - Air conditioner not functioning properly - Noisy surrounding. - Wifi not working
Need to upgrade the facility”
Broken sink, lightning bulbs faulty, and dirty walls. Time for upgrading or repairs to be done
not fully responsibility when asking for their assistance.
No comment ”
Affordable stay with clean environment”
Air conditioner not powerful enough to cool down the room in a short period of time. There is not enough tv channels to choose from.
Value for money definitely! ”
Hotel is located nearby two dark alleys. Can be dangerous. Good thing is Seven Eleven is just next to hotel.
value of money”
a budget hotel around Lutong area in Miri.
everthing is okey.. clean and comfort.. but the problem is they no hot Jug so this very diffuclt to us for those who have kid and baby..
Value for money for business traveller”
TIDY AND COMFORT”
REALLY GOOD AND CLEAN
new,great keep it up”
the stay is great.there is a lot of parking space so that convenient.food stall only downstair.overall is great and pleasant.will probably book here again in the future
Nice budget inn”
is a good location near to hyper market then easy to get food to eat
Quite, convenient place to stay”
Will stay there again next time... But will booked walkin is more cheaper
i love it!..6.5star frm me... :)
It's alright for a short stay.”
Pro: Affordable Clean room Quiet place Cons: No water heater No hairdryer Weak TV signal
Hi Evelyn, thank you for choosing our Inn as your stay. For water heater and hairdryer next time you may ask our front desk. We are provided the item just we do not put in every room. Thank you and sorry for our facilities. Have a good day.
good location, clean room & friendly staff