Book Now: Tunjungan Hotel Surabaya

Very good
From 1025 reviewsSee what guests said
7.0

Real reviews from real guests

Agoda Reviews (1025)Booking.com Reviews (201)
7.0
Very good
From 1025 reviews
Read reviews from:
Cleanliness6.7
Facilities6.3
Location8.7
Room comfort and quality6.9
Service6.9
Value for money6.7
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Showing 862 verified guest comments
6.4
Good
SUTJIPTO from Indonesia
Business traveler
Superior Double Room Only
Stayed 1 night in January 2018
Strategic location with moderate price (because of special discount)”
Need more electric plugs, very old rooms.
Reviewed January 12, 2018
7.6
Very good
bambang from Indonesia
Family with young children
Superior Double
Stayed 3 nights in January 2018
Good hotel and best location ”
Tunjungan hotel is the good hotel at the center of the Surabaya city, closed to Tunjungan plaza and mall/trade center, but minor old sport and fitness facility .
Reviewed January 09, 2018
4.4
Cahya from Indonesia
Family with teens
Superior Twin
Stayed 1 night in December 2017
Acceptable”
Hopefully, one day is better than now.
Reviewed January 03, 2018
3.6
AFFANDI from Singapore
Family with young children
Superior Double
Stayed 2 nights in December 2017
Acceptable”
Gym are so poor maintenance all equipment not serviceable.. sauna and jacuzzi are not serviceable too. Breakfast buffets are so unappealing to eat ... the lift are so poorly maintenance slow and only one lift available for 4 lift there.. it’s because of location near to mall I wouldn’t recommend to stay there..
Reviewed January 01, 2018
7.2
Very good
Christian from Indonesia
Couple
Superior Double
Stayed 2 nights in December 2017
4 Star hotel in the centre of Surabaya”
Although the decoration and room is slightly old fashioned, this hotel is a recommended place to stay. The location was good, beside Tunjungan Plaza mall and near from any interesting place such as Pasar Atum, Surabaya Zoo, etc within aprox 3-5 km distance.
Reviewed December 29, 2017
10.0
Exceptional
IRWAN from Indonesia
Business traveler
Junior Suite
Stayed 2 nights in December 2017
Hotel biasa Hotel biasa Hotel biasa ”
Hotel biasa Hotel biasa Hotel biasa Hotel biasa
Reviewed December 23, 2017
6.8
Good
reginald from Australia
Solo traveler
Superior Double Room Only
Stayed 1 night in December 2017
Great position”
Excellent position next to big shopping centre. Big clean rooms. Big bathroom. Many rv Chanel’s.friendly staff
Reviewed December 15, 2017
5.6
Edwin from Indonesia
Business traveler
Superior Double Room Only
Stayed 2 nights in November 2017
Best Location OLD hotel”
Location are great next to Tunjungan Plaza , but when we were there Elevators are broken and only 1 unit working among 4 elevator take forever to go down so old but bed are comfy
Reviewed December 07, 2017
8.4
Excellent
marycar from Philippines
Family with young children
Superior Twin
Stayed 1 night in December 2017
Excellent”
The hall on the third floor smells a bit not good and maybe it's from the carpet.
Reviewed December 06, 2017
4.4
Robert from United States
Couple
Junior Suite
Stayed 2 nights in November 2017
Unable to get any refund”
Due to Bali airport closure we booked this hotel after airline agreed to fly us to Surabaya, from where we intended to tak overland route to Bali. Upon arrival at SIngapore airport for flight to Surabaya, Bali airport reopened and airline switched us to a Bali flight. Hotel would not refund any of the prepaid amount.
Reviewed December 02, 2017
8.0
Excellent
marycar from Philippines
Family with young children
Superior Double
Stayed 1 night in November 2017
Surabaya vacation”
The hotel is in a very good location for our needs. Just additional advice fir the staff hospitality needs to maximize and with a charming performance. Thank you.
Reviewed December 02, 2017
7.2
Very good
Henk from Netherlands
Solo traveler
Superior Double Room Only
Stayed 1 night in November 2017
Not get what expected for a ****hotel”
Should be modernised nd renovated on interior, bathroom, shower etc. Not modern enough.
Reviewed November 28, 2017
6.0
NURHISHAM from Singapore
Business traveler
Superior Double
Stayed 1 night in November 2017
OVERNIGHT STAY IN SURABAYA CITY”
Hotel needs a new make over or better upkeep.
Reviewed November 28, 2017
5.6
EGA
Business traveler
Superior Double
Stayed 3 nights in November 2017
bad house keeping”
the building is seem old i think the lift almost broken.. its always make sound when i use it
Reviewed November 25, 2017
4.4
Adrian from Singapore
Solo traveler
Superior Twin Room Only
Stayed 1 night in November 2017
Acceptable”
Cricket on the bed
Reviewed November 23, 2017
5.2
Ria from Indonesia
Family with teens
Superior Double
Stayed 2 nights in November 2017
So so”
For 4 stars hotel, it's so below expectations. Dusty room, dirty bathub, disappoint breakfast
Reviewed November 20, 2017
5.6
Smithy from Malaysia
Business traveler
Superior Twin
Stayed 2 nights in November 2017
Mr.Tan”
Old hotel at good location, just beside Tunjungan Plaza / Mall. Wifi is terrible, either cannot connect or connected but cannot load anything. Breakfast normal.
Reviewed November 20, 2017
8.8
Excellent
Yuli from Indonesia
Family with young children
Superior Twin
Stayed 1 night in July 2017
Closed Tunjungan Plaza”
Kamar Luas, Dekat Mall
Reviewed November 06, 2017
4.4
Balasubramanian from India
Business traveler
Superior Double Room Only
Stayed 1 night in November 2017
4 star hotel just in name and even qualified for 1 star. ”
+ Location , location , location - Everything else. Very old rooms with no ventilation , annoying staffs, free wifi only in name and it never works apart from lobby.. even in lobby speed is not so fast.. when i asked a taxi to airport they offered in house taxi, when I insisted on bluebird the guy left me without even guiding me, bed spreads.. don’t think that they wash atleast once in a week. Terrible experience... won’t be back again.
Reviewed November 03, 2017
10.0
Exceptional
zahkaria from Brunei Darussalam
Solo traveler
Superior Double Room Only
Stayed 2 nights in October 2017
Great location and place to stay”
Very close to the mall...just beside d hotel...easy to find food...money changer good rate in the mall...too...
Reviewed October 20, 2017
10.0
Exceptional
Aneta from Poland
Solo traveler
Superior Double Room Only
Stayed 2 nights in October 2017
excellent stay”
cery clean, comfy bed and in general well equipted room
Reviewed October 18, 2017
5.2
Yin from Malaysia
Business traveler
Superior Double
Stayed 2 nights in September 2017
Old and outdated hotel”
It is a good hotel if you don't mind dusty and old smelly carpet, bad air quality central aircond, old furnitures, sinking mattress, yellowish blanket and rusty shower head. Booked 2 nights but check out after first night due to can't sleep well, add a little bit more you can get much better new hotel nearby even though lower star rated hotel, only plus point is location and friendly staff.
Reviewed September 25, 2017
6.0
Muhammad from Malaysia
Group
Superior Twin Room Only
Stayed 2 nights in September 2017
Short stay”
Room 838 no soap n room is Unclean. Room 839 blackout
Reviewed September 24, 2017
5.2
Edwin from Indonesia
Family with teens
Superior Twin Room Only
Stayed 3 nights in September 2017
Badly need Renovation”
This hotel badly need renovation... shower leaking...lights is broken..room smells funny. The only good thing about this hotel is the location and the staff..Really need a renovation or they are going to lose customer. For the price they're offering they need to renovate.
Reviewed September 19, 2017
6.4
Good
Kem from Indonesia
Business traveler
Superior Double Bed
Stayed 1 night in September 2017
Old Hotel But Good Location”
Need a lot improvement on bathroom (especially) location is prime, you can walk 1min to shopping mall
Reviewed September 05, 2017
10.0
Exceptional
Jigo from Indonesia
Business traveler
Superior Double Room Only
Stayed 2 nights in August 2017
Great Location with affordable price”
Hotel located just beside the Tunjungan Shopping Mall, clean & tidy room with a really nice service from the staff.
Reviewed August 29, 2017
8.0
Excellent
Erwin from Indonesia
Business traveler
Superior Twin
Stayed 1 night in August 2017
Good Location”
This hotel is located beside the big Shopping Mal. This hotel also in the business district of Surabaya. The hotel is old building, but have a clean and very big rooms. The price also reasonable for me.
Reviewed August 15, 2017
9.2
Exceptional
Hendrik from Australia
Couple
Superior Twin
Stayed 1 night in August 2017
Location ”
Location near the mall you can spend days shopping
Reviewed August 12, 2017
7.6
Very good
LIU from China
Business traveler
Superior Double Room Only
Stayed 3 nights in July 2017
Old furniture and Best Location”
The hotel is little old and also the room style is oldish. The room is clean, but when I live , there is no any towels inside, I call the housekeeper and it takes almost 6 hrs then they send the bath towels to me. Location is best, very nearly to the Tunjungan Plaza, you can shop, have coffee and have dinner in Tunjungan Plaza. The internet is fast. One sad thing is there is a mosquito in the room, so I cannot sleep tii I hit this poor one, very bad feeling. Whatever, if you donot mind the furniture and like shopping, the Tunjungan hotel is good for you.
Reviewed July 27, 2017
6.0
Sobhana from Singapore
Solo traveler
Superior Double
Stayed 3 nights in July 2017
Above average”
My stay was from 20 - 24 July 2017. Not sure how this hotel made the grading. No ironing board and iron provided, clothes had to be sent to laundry. Rooms smelly, toilets kept clean but lots of stains everywhere. Aircon not so fantastic. Breakfast sucks! Only plus point was hotel located to all Tunjungan malls.
Reviewed July 26, 2017
7.6
Very good
SOFYAN from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in June 2017
Strategic Hotel in term of position / location”
1. Good location 2. How to get the Hotel is a matter if you are driving 3. Go to Lobby from parking is other matter
Reviewed July 04, 2017
10.0
Exceptional
ILHAM from Indonesia
Solo traveler
Superior Double
Stayed 1 night in June 2017
Nice place to syay”
Nice place to stay
Reviewed June 10, 2017
6.8
Good
yuliana from Indonesia
Business traveler
Superior Double
Stayed 3 nights in May 2017
old hotel near mall”
old hotel but worth to book because near to mall.. staff good but sometimes they prefer to help "well known" people first. i wait almost 1 hour and the receptionist just go to help a guy that maybe more rich than me.. but overall nice stay...
Reviewed May 31, 2017
6.0
Antonius from Indonesia
Family with young children
Superior Double Room Only
Stayed 1 night in May 2017
old hotel”
old hotel, need a lot renovation
Reviewed May 24, 2017
7.6
Very good
Paul from Australia
Couple
Deluxe Double
Stayed 4 nights in May 2017
Reception area very good,room ok”
Entrance,dark in the room,window did not shut,hall way smile,to much artificial flower
Reviewed May 23, 2017
4.0
agus from Indonesia
Solo traveler
Superior Double
Stayed 1 night in April 2017
oldtimer”
the hotel is to old without renovation
Reviewed April 25, 2017
8.0
Excellent
Namira from Singapore
Couple
Superior Double
Stayed 3 nights in April 2017
Good location”
Good location.
Reviewed April 23, 2017
10.0
Exceptional
hussien from Malaysia
Business traveler
Deluxe Twin
Stayed 1 night in April 2017
Exceptional”
nice hotel and just 1 minute walk to shopping mall.
Reviewed April 23, 2017
6.0
Md from Brunei Darussalam
Couple
Junior Suite
Stayed 5 nights in April 2017
Above average”
Breakfast buffet lack of varieties & tasteless. Room is warm, despite putting the airconditioner controls to lowest temperature. 2nd night, managed to change the room but temperature is still warm. Low water flow from the sink. Only plus point is that it's located in the same building with the mall.
Reviewed April 19, 2017
5.6
Jay from Australia
Business traveler
Superior Double
Stayed 2 nights in April 2017
Very old hotel.”
In bad need of upgrade. Noisy plumbing, echos from hallway from passing guests...slow elevators.
Reviewed April 13, 2017
6.8
Good
Hendri from Indonesia
Business traveler
Superior Double
Stayed 1 night in April 2017
Good location ”
Cheap...but old hotel
Reviewed April 10, 2017
6.8
Good
Hendri from Indonesia
Business traveler
Superior Double
Stayed 1 night in April 2017
Good location but old hotel”
Old hotel...cheap,
Reviewed April 10, 2017
8.0
Excellent
WC from Malaysia
Family with young children
Superior Double
Stayed 1 night in April 2017
Excellent location”
Nice hotel to stay, excellent location, very convenient. Hopefully, next visit to this hotel the food that serve will be upgraded
Reviewed April 03, 2017
8.8
Excellent
DIMAS from Indonesia
Solo traveler
Deluxe Double
Stayed 1 night in August 2014
good hotel”
good
Reviewed March 25, 2017
9.2
Exceptional
NUZELA from Indonesia
Couple
Superior Double
Stayed 1 night in March 2017
Not too bad”
Near biggest mall in asia. Easy find differnt food in the mall 5th floor. Pool gym and jacuzi available. Breaky was average. Overal its not too bad. Staff friendly especially porter.
Reviewed March 20, 2017
8.0
Excellent
jayanta from Australia
Couple
Superior Double
Stayed 3 nights in March 2017
Very good”
Convenient location near Tunjungan plaza, quick check in, good reception and polite staff.All night Room Service food.Buffet was not so great.TV did not have a lot of foreign channels, but was OK.
Reviewed March 12, 2017
6.8
Good
edi from Indonesia
Business traveler
Stayed 1 night in July 2016
so so”
so so
Reviewed February 17, 2017
6.0
David from Australia
Business traveler
Superior Double
Stayed 3 nights in February 2017
DJP Surabaya”
Clearly a hotel that has seen better days. Staff performed admirably with facilities they had abvailable
Reviewed February 17, 2017
4.8
Noor from Brunei Darussalam
Group
Business Suite
Stayed 5 nights in January 2017
vy convenient because its near shopping centre and eating places but the hotel is so run down ”
The hotel is vy old and the facilities is so run down. Limited facilities and not friendly user. No iron, cleanliness is satisfactory n toilet, sauna n the area is poor maintained.
Reviewed January 28, 2017
8.8
Excellent
Ronald from United States
Family with teens
Junior Suite
Stayed 2 nights in December 2016
Whatever the negatives, the good location makes up for.”
I have stayed at this hotel more than once and will stay again. There are minor annoyances but the good location and the staff friendliness makes up for it. When the staff was informed of a problem they worked to solve it rather than worked to avoid responsibility. This is a very good thing; there is too much avoidance in other hotels. The only annoyance that was not minor was the absence of hot water in the shower. My definition of hot water is much different than evidenced by the supply in this hotel. Their showers had cool water, not cold, but not even up to the standard of lukewarm. I believe this is outside the capability of the hotel.
Reviewed December 31, 2016