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Twin Hotel
Twin Hotel
Twin Hotel
Twin Hotel
Twin Hotel
Twin Hotel
Twin Hotel

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6.7

Good

177 reviews

177 reviews

See map

6.7

Good

Location rating score

Parking
Available
Popular landmarks
Suramadu National Bridge 710 m
Tugu Pahlawan 1.3 km
Tunjungan Plaza 1.6 km
Monkasel (Submarine Monument) 2.3 km
Sampoerna Museum 2.7 km
Bungkul Park 4.5 km
Surabaya's Zoo 5.2 km
Surabaya Town Square 5.2 km
Pakuwon Food Festival 6.5 km
Masjid Nasional Al Akbar Surabaya 10.2 km
Nearby landmarks
Rumah Suci Bodhimandala 130 m
Taman Hiburan Rakyat (THR) 180 m
Masjid Cheng Hoo Mosque 190 m
Gedung Utama RS Adi Husada 230 m
Dr. Silvester Hariwidodo D.Spa 230 m
Blok E RS Adi Husada 230 m
Rumah Sakit Adi Husada Undaan Wetan 270 m
Surabaya Youth Park 270 m
Muhammad Cheng Hoo Mosque 270 m
UGD RS Adi Husada 320 m

Twin Hotel

Kalisari 1 no 1, Surabaya Center, Surabaya, Indonesia, 60273 - See map

Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

840 meters to public transportation

Airport transport

Inside city center

740 meters to Suramadu National Bridge

Hot tub

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Exercise area
Swimming pool [outdoor]

Facilities

Transport to airport

Car park

Exercise area

Swimming pool [outdoor]

Hot tub

Sauna

Spa

Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money6.8
Location rating6.7
Nearest airportJuanda International Airport (SUB)
Distance to airport14.8 km

Rooms available at Twin Hotel

Royal Thematic
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe
...
  • Room size: 47 m²/506 ft²
  • City view
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Business Twin Bed
...
  • Room size: 53 m²/570 ft²
  • City view
  • 2 single beds
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Junior Twin Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 double bed
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Family Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 single bed and 1 queen be...
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Twin Room
...
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    Double Standard
    ...
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      Suite
      ...
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        Room Assigned on Arrival
        ...
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          Family Room
          ...
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            Frequently asked questions

            How do I get to Twin Hotel?

            Twin Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Twin Hotel has a car park available for guests.

            What is the smoking policy at Twin Hotel?

            Twin Hotel does permit smoking in some areas and is not 100% smoke-free.

            What is the closest train, metro, or bus station to Twin Hotel?

            Semut Train Station is the closest train, metro, or bus station, about 850 m away from Twin Hotel.

            What restaurants are nearby Twin Hotel?

            Restaurants including The Spaghetti's Grand City, Adam Food House and Pagoda Depot Vegetarian are popular in Twin Hotel’s neighborhood which is known as Surabaya Center.

            What popular shopping places are close to Twin Hotel?

            Located in the Surabaya Center area, Twin Hotel is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

            What are popular attractions near Twin Hotel?

            Guests at Twin Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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            See map

            Explore the neighborhood

            Overall rating:

            6.7

            Good
            177 reviews
            Cleanliness
            7.0
            Facilities
            6.6
            Location
            6.7
            Read all reviews >
            More about Twin Hotel

            More about Twin Hotel

            Twin Hotel

            Get the most from an urban escape in Surabaya when you book a room at Twin Hotel. Located right in the city center, Twin Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
            Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Guests can enjoy convenient available parking right at the hotel.
            Front desk services including concierge service and safety deposit boxes can assist with your needs. Packing light is possible at Twin Hotel thanks to the hotel's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service and room service let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
            Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Twin Hotel even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper and cable TV.
            In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal. It's good to know that bathroom amenities including a hair dryer are provided in some of the guest bathrooms.


            Dining and things to do

            A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
            Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.


            Around the property

            Experience all the sights and local attractions of Surabaya with Twin Hotel as your base. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 1.6 km away.


            Reasons to stay here

            Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 91% of the city's other accommodations.
            Guests who stayed here really appreciated the room comfort, scoring it higher than 90% of accommodations in the city.

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            Amenities and facilities
            Good
            Facilities

            6.6

            Most talked about facilities

            Breakfast

            17 mentions

            Housekeeping

            9 mentions

            Swimming Pool

            5 mentions

            Internet

            5 mentions

            Languages spoken

            • Indonesian

            Internet access

            • Complimentary WIFi in all rooms
            • Wi-Fi in public areas

            Things to do, ways to relax

            • Exercise area
            • Hot tub
            • Massage
            • Sauna
            • Spa
            • Steam room
            • Swimming pool [outdoor]

            Dining, drinking, and snacking

            • Restaurants
            • Room service [24-hour]

            Services and conveniences

            • Concierge
            • Elevator
            • Laundry service
            • Safety deposit boxes
            • Smoking area

            For the kids

            • Family room
            • Swimming pool [kids]

            Access

            • Pets allowed

            Getting around

            • Car park [on-site]
            • Transport to airport
            Location
            Kalisari 1 no 1, Surabaya Center, Surabaya, Indonesia, 60273
            Good
            Location

            6.7

            Airports

            • Juanda International Airport (SUB)
              14.8 km
            • Abdul Rachman Saleh Airport (MLG)
              76.4 km

            Public transportation

            • Semut Train Station
              860 m
            • Surabaya Kota
              1.1 km

            Hospital or clinic

            • Gedung Utama RS Adi Husada
              230 m

            Shopping

            • Tunjungan Plaza
              1.6 km

            Convenience store

            • Indomaret
              1.0 km

            Cash withdrawal

            • ATM
              20 m 1 min walk
            What's nearby

            Popular landmarks

            • Suramadu National Bridge
              710 m
            • Tugu Pahlawan
              1.3 km
            • Tunjungan Plaza
              1.6 km
            • Monkasel (Submarine Monument)
              2.3 km
            • Sampoerna Museum
              2.7 km
            • Bungkul Park
              4.5 km
            • Surabaya's Zoo
              5.2 km
            • Surabaya Town Square
              5.2 km
            • Pakuwon Food Festival
              6.5 km
            • Masjid Nasional Al Akbar Surabaya
              10.2 km

            Nearby landmarks

            • Rumah Suci Bodhimandala
              130 m
            • Taman Hiburan Rakyat (THR)
              180 m
            • Masjid Cheng Hoo Mosque
              190 m
            • Gedung Utama RS Adi Husada
              230 m
            • Dr. Silvester Hariwidodo D.Spa
              230 m
            • Blok E RS Adi Husada
              230 m
            • Rumah Sakit Adi Husada Undaan Wetan
              270 m
            • Surabaya Youth Park
              270 m
            • Muhammad Cheng Hoo Mosque
              270 m
            • UGD RS Adi Husada
              320 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds vary by room. Please check each room's capacity for details.

            All children are welcome.

            Infant 0-1 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 2-12 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 13 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking 6 or more rooms, special policies may apply.
            Some helpful facts

            The property

            • Number of rooms 81

            Reviews of Twin Hotel from real guests

            Provided by verified guests of Agoda
            Cleanliness7.0
            Facilities6.6
            Location6.7
            Room comfort and quality6.8
            Service6.9
            Value for money6.8
            High score for Surabaya
            Rating
            9+ Exceptional (8)
            8-9 Excellent (21)
            7-8 Very Good (46)
            6-7 Good (35)
            <6 Below Expectation (65)
            Time of the year
            Mar - May (44)
            Jun - Aug (58)
            Sep - Nov (41)
            Dec - Feb (32)
            All guests (177)
            All languages

            Show reviews that mention 

            Showing 175 verified guest comments
            12345
            10.0
            Exceptional
            MOHD from Malaysia
            Group
            Family Suite
            Stayed 1 night in May 2011

            Worth your money, best service and great location”

            Peaceful environement, helpful staff

            I was travelling with 2 of my friends. This is our 1st trip to Surabaya. We spend one night in Surabaya then continue our journey to Bali by bus. The hotel is great, good location, nice food and the staff are really helpful.Taxis in Surabaya knows the hotel well, so no problem of going around searching for the place. The hotel collected Rp200,000 as deposit, and unluckily, i forget to collect back or the hotel also forget to remind me to collect that amount when i checked out..may be we are too excited to go to Bali..

            Reviewed June 07, 2011

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            9.0
            Exceptional
            MOHD from Malaysia
            Family with teens
            Deluxe
            Stayed 2 nights in February 2013

            Great service”

            located quite near to most attractions.

            Everyone in the hotel is very helpful and very approachable. Ask for help, they will attend to you! Hotel location is not really in the middle of the city, but the traffic jam can be a headache. So plan your time carefully. Go for higher floors. You will be able to get a breathtaking view of Surabaya. Spa was great. Food was basic. Room amenities were basic. The swimming pool was fine. The bar was fantastic. The staff are polite and some are really gorgeous :'). Public transports are available anytime. There is a travel and tours agency at the lobby as well as 24 hour mini grocery store. Overall: Satisfied.

            Reviewed February 04, 2013

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            8.0
            Excellent
            thelvia from Indonesia
            Couple
            Junior Twin Room
            Stayed 1 night in August 2013

            Business Hotel”

            Simple, Location, A bit old

            The bed is quite comfy for that price. If you choose high floor you can sea Surabaya City Light at night. Not really in the middle of Surabaya like Darmo Neighborhood. But over all for the price i paid, it's a good value.

            Reviewed August 17, 2013

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            7.3
            Very good
            qian from China
            Business traveler
            Family Suite
            Stayed 1 night in May 2011

            good location / very nice restaurant”

            good location / very nice restaurant /very good Vegetable soup

            Cost-effective/Good location/Good service/there is charge business center/The restaurant serve very tasty vegetable soup /my bathroom has a water heater problem,Only hot and cold water,No mild temperature,so i have a shower problem in this hotel/Unfortunately,Because of lack of room, we moved on The third day of stay/We ordered a suite of two rooms,High Floor,Good vision/Surabaya few tall buildings, this hotel is good choice.

            Reviewed May 22, 2011

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            9.0
            Exceptional
            Rafizah from Singapore
            Group
            Deluxe
            Stayed 2 nights in April 2012

            Good service... Nice n polite staff, smiley faces.”

            Nice polite staff

            Breakfast should b better, juz a simple breakfast or can just have a nice meal outside...so many good n cheap food in Surabaya shopping malls.

            Reviewed April 25, 2012

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            8.3
            Excellent
            Zakaria from Malaysia
            Family with young children
            Family Suite
            Stayed 7 nights in October 2012

            Cozy place in a great location.”

            Smiles

            I would definitely come here again for my next trip to Surabaya. Its near to all the places that we need to go. Just nice - the staff made me feel welcome, nothing fancy but comfortable. Taxis are readily available round the clock and they charge by the meter and that cannot be said the same for many other cities around the world.

            Reviewed November 06, 2012

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            8.3
            Excellent
            Joo from Malaysia
            Group
            Family Suite
            Stayed 2 nights in April 2011

            Nice, Clean, Friendly”

            Clean and Friendly

            The hotel is nice, staff is friendly, the room is neat and comfortable. The security is very strict. easy to access around the centre of surabaya

            Reviewed May 07, 2011

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            7.3
            Very good
            LeNubian from South Africa
            Business traveler
            Deluxe
            Stayed 1 night in July 2010

            Surabaya”

            Newly built, Morden,clean, tiled
            breakfast not good, there is a bakery in foyer with good stuff. No Wifi in rooms

            no internet in the rooms. Location not easy to find too, new hotel not very well know by most taxi drivers. air-con only in bedroom, lounge area becomes unusable. Nice kitchenette, a microwave would be a brilliant idea. I would day the best amongst the four other hotels I utilized in Surabaya Staff Members outstanding service and helpful, they really do go the extra mile for guests

            Reviewed July 15, 2010

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            8.0
            Excellent
            Jose from Philippines
            Group
            Deluxe
            Stayed 2 nights in May 2011

            Spacious rooms, so-so location”

            24-hour gym, nice breakfast, spacious rooms

            The hotel is located in an area where there are a few commercial establishments although it is just a kilometer away from the city center. Hence, this is not a walkable hotel (one will always need a taxi to get in and out of the hotel area). Some of the personnel are really helpful and accommodating while a few are just not reliable and competent. For example, I was asking for this front desk personnel (male) to print my flight itinerary, but he just let me wait for around 10 minutes without being able to provide any substantial assistance. As regards the rooms, I love how spacious they are. The bathroom, too, is spacious but there was no bathtub (although our room was a deluxe).

            Reviewed June 02, 2011

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            8.0
            Excellent
            Kwandy from Netherlands
            Group
            Deluxe
            Stayed 3 nights in May 2011

            Nice 1 year old hotel, clean rooms”

            Good price quality ratio and centrally located

            Hotel was clean, and rooms were comfortable and fairly new and western designed. but the hotel clearly lacked management guidance or experience. Downside was that there was no free internet in the room while nowadays you can even get free wifi in a 'warung' along the street. personnel breakfast area was friendly, but was clueless. They forgot to clean our rooms despite the 'please clean room' sign and the other day we didn't get full amenities. Despite all I would stay again in this hotel under the same price of Rp 400000 all included, as the rooms are clean and feel comfortable with western looks. the bell boy and security however were perfect.

            Reviewed May 24, 2011

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            7.7
            Very good
            Albert from Indonesia
            Group
            Deluxe
            Stayed 2 nights in June 2011

            In term of Room: good Hotel to Choose”

            Nice Room Setting, Clean

            If a nice room-setting and the cleanness of the room are the most important aspects you are looking for from a hotel, Twin Hotel can be one of your options although breakfast menu may not thrill your tongue. The service from the hotel staff is good and friendly.

            Reviewed June 15, 2011

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            8.7
            Excellent
            antonio from Canada
            Solo traveler
            Family Suite
            Stayed 3 nights in November 2010

            The twins”

            Great new room
            Wii fi

            The hotel was very new.The family suite had 2 room a double bed and a single bed.Brand new linen and very clean room. The location was ok kind of close to a new hotel.Very close to a cemetery and a Muslim Mosque prayers at odd times bellowing through the streets and can be heard at the hotel room. The wii fi in room was very choppy mostly never worked.Only certain floors had it bit lobby and restaurant worked fine.Nice pool. Restaurant had limited food but breakfast was great.

            Reviewed December 06, 2010

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            6.7
            Good
            Djoko from Indonesia
            Couple
            Deluxe
            Stayed 3 nights in November 2010

            Lovely hotel in strategic location down town ”

            Good lay out of the room I stayed
            Air con was wrongly placed, just above the bed.

            I enjoyed stay here, since the hotel located in strategic area in down town Surabaya. Close to shopping area. Service to be improved. The room boy entered to clean the room without pre-information. Breakfast is simple but the taste is OK. I enjoyed swimming in the clean and good water quality in the pool. This should be maintained.

            Reviewed December 09, 2010

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            6.0
            Wahyu from Indonesia
            Couple
            Deluxe
            Stayed 1 night in May 2011

            Great Hotel Apartment”

            Cool

            near with pasar atum shopping center, hi tech mall, and also itc carrefour. good for shopping merchandize, souvenir, apparel, gadget, and many things. also quite near with city center such as tunjungan plaza surabaya or plaza surabaya. easiest public transport is with the taxi provided from the hotel.

            Reviewed June 28, 2011

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            6.7
            Good
            kusman from Indonesia
            Couple
            Deluxe
            Stayed 1 night in January 2012

            Great hotel but its hard to find the location”

            Room is big enough

            When i came to surabaya it's already night and than when we driving to search the location of this hotel is difficult, but when we arrive the hotel staff is very helpful and also when we see the room is big and very clean too. Overall I think this hotel is great place to stay

            Reviewed January 16, 2012

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            9.0
            Exceptional
            Ju from Indonesia
            Couple
            Deluxe
            Stayed 1 night in May 2012

            Great Hotel”

            Friendly hotel staff, good location

            Overall we had great experience. The hotel staff are very friendly, the room is clean and the location is strategic to shopping area and food market. The only drawback is the breakfast.

            Reviewed June 09, 2012

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            6.0
            Lianto from Indonesia
            Business traveler
            Deluxe
            Stayed 2 nights in December 2011

            Good apartement service”

            Location in cent of surabaya city

            Location near center of surabaya city but air con in room is not cool enough, need more maintenance for room, breakfast very poor food, transportation taxi is good, standby in front lobby. And staff is very friendly, wifi service need pay in room.

            Reviewed December 25, 2011

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            5.7
            NICO from Indonesia
            Family with teens
            Business Twin Bed
            Stayed 1 night in August 2013

            Small area hotel, good parking area, spacious room”

            It has large volume rooms, located in the central of the Surabaya City, competitive prices according to the stars

            I knew this hotel by Agoda.com, I was interested because it's have large volume rooms, suitable for families, a competitive price, and located in the central of Surabaya City.

            Reviewed August 22, 2013

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            7.0
            Very good
            Hansen from Indonesia
            Business traveler
            Deluxe
            Stayed 1 night in July 2012

            Comfortable and Affordable”

            near IT center

            the room looks like a room of a apartment, but it is quite comfortable, quite big for it's price. It is not situated on a main road, you have to do a little walk to get to the main road, also got a fitness center, doesn't provide free wi-fi, doesn't provide tea/coffee maker, the menu on the breakfast is not very many.

            Reviewed July 31, 2012

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            7.0
            Very good
            fenny from Indonesia
            Family with young children
            Deluxe
            Stayed 1 night in August 2013

            comfort”

            quiet, easy access, central city

            it's nice vacation with the big family, surrounding with historical view of Surabaya

            Reviewed September 30, 2013

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            12345
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