6.7

Good
/10
(177 reviews)See what guests said
See map

6.7

Good

Location rating score

Parking
Available
Popular landmarks
Suramadu National Bridge 710 m
Tugu Pahlawan 1.3 km
Tunjungan Plaza 1.6 km
Monkasel (Submarine Monument) 2.3 km
Sampoerna Museum 2.7 km
Bungkul Park 4.5 km
Surabaya's Zoo 5.2 km
Surabaya Town Square 5.2 km
Pakuwon Food Festival 6.5 km
Masjid Nasional Al Akbar Surabaya 10.2 km
Nearby landmarks
Rumah Suci Bodhimandala 130 m
Taman Hiburan Rakyat (THR) 180 m
Masjid Cheng Hoo Mosque 190 m
Gedung Utama RS Adi Husada 230 m
Dr. Silvester Hariwidodo D.Spa 230 m
Blok E RS Adi Husada 230 m
Rumah Sakit Adi Husada Undaan Wetan 270 m
Surabaya Youth Park 270 m
Muhammad Cheng Hoo Mosque 270 m
UGD RS Adi Husada 320 m
Twin Hotel
 Business Twin Bed Twin Hotel
Interior view Twin Hotel
Interior view Twin Hotel
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Free Wi-Fi

Twin Hotel

Kalisari 1 no 1, Surabaya Center, Surabaya, Indonesia, 60273 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • 840 meters to public transportation

  • Airport transfer

  • Hot tub

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money6.8
Location rating6.7
Nearest airportJuanda International Airport (SUB)
Distance to airport14.8 km

Rooms available at Twin Hotel

Royal Thematic
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe
...
  • Room size: 47 m²/506 ft²
  • City view
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Business Twin Bed
...
  • Room size: 53 m²/570 ft²
  • City view
  • 2 single beds
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Junior Twin Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 double bed
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Family Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 single bed and 1 queen be...
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Twin Room
...
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    Family room Standard
    ...
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      Room Assigned on Arrival
      ...
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        Room standard
        ...
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          Suite Standard
          ...
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            Frequently asked questions

            How do I get to Twin Hotel?

            Twin Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Twin Hotel has a car park available for guests.

            What is the smoking policy at Twin Hotel?

            Twin Hotel does permit smoking in some areas and is not 100% smoke-free.

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            Overall rating:

            6.7

            Good
            177 reviews
            Cleanliness
            7.0
            Facilities
            6.6
            Location
            6.7
            Read all reviews >
            More about Twin Hotel

            More about Twin Hotel

            Whether you're a tourist or traveling on business, Twin Hotel is a great choice for accommodation when visiting Surabaya. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Rumah Suci Bodhimandala, Masjid Cheng Hoo Mosque, Muhammad Cheng Hoo Mosque.

            Take advantage of a wealth of unrivaled services and amenities at this Surabaya hotel. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

            The hotel features 81 beautifully appointed guest rooms, many of which include television LCD/plasma screen, non smoking rooms, air conditioning, desk, mini bar. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as hot tub, fitness center, sauna, outdoor pool, spa. When you are looking for comfortable and convenient accommodations in Surabaya, make Twin Hotel your home away from home.

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            Most talked about facilities

            Breakfast

            17 mentions

            Housekeeping

            9 mentions

            Swimming Pool

            5 mentions

            Internet

            5 mentions

            What they offer

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Reviews of Twin Hotel from real guests

            Provided by verified guests of Agoda
            Cleanliness7.0
            Facilities6.6
            Location6.7
            Room comfort and quality6.8
            Service6.9
            Value for money6.8
            High score for Surabaya
            Rating
            9+ Exceptional (8)
            8-9 Excellent (21)
            7-8 Very Good (46)
            6-7 Good (35)
            <6 Below Expectation (65)
            Time of the year
            Mar - May (44)
            Jun - Aug (58)
            Sep - Nov (41)
            Dec - Feb (32)
            Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
            All guests (177)
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            Show reviews that mention 

            Showing 175 verified guest comments
            12345
            10.0
            Exceptional
            MOHD from Malaysia
            Group
            Family Suite
            Stayed 1 night in May 2011

            Worth your money, best service and great location”

            Peaceful environement, helpful staff

            I was travelling with 2 of my friends. This is our 1st trip to Surabaya. We spend one night in Surabaya then continue our journey to Bali by bus. The hotel is great, good location, nice food and the staff are really helpful.Taxis in Surabaya knows the hotel well, so no problem of going around searching for the place. The hotel collected Rp200,000 as deposit, and unluckily, i forget to collect back or the hotel also forget to remind me to collect that amount when i checked out..may be we are too excited to go to Bali..

            Reviewed June 07, 2011

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            9.0
            Exceptional
            MOHD from Malaysia
            Family with teens
            Deluxe
            Stayed 2 nights in February 2013

            Great service”

            located quite near to most attractions.

            Everyone in the hotel is very helpful and very approachable. Ask for help, they will attend to you! Hotel location is not really in the middle of the city, but the traffic jam can be a headache. So plan your time carefully. Go for higher floors. You will be able to get a breathtaking view of Surabaya. Spa was great. Food was basic. Room amenities were basic. The swimming pool was fine. The bar was fantastic. The staff are polite and some are really gorgeous :'). Public transports are available anytime. There is a travel and tours agency at the lobby as well as 24 hour mini grocery store. Overall: Satisfied.

            Reviewed February 04, 2013

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            8.0
            Excellent
            thelvia from Indonesia
            Couple
            Junior Twin Room
            Stayed 1 night in August 2013

            Business Hotel”

            Simple, Location, A bit old

            The bed is quite comfy for that price. If you choose high floor you can sea Surabaya City Light at night. Not really in the middle of Surabaya like Darmo Neighborhood. But over all for the price i paid, it's a good value.

            Reviewed August 17, 2013

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            7.3
            Very good
            qian from China
            Business traveler
            Family Suite
            Stayed 1 night in May 2011

            good location / very nice restaurant”

            good location / very nice restaurant /very good Vegetable soup

            Cost-effective/Good location/Good service/there is charge business center/The restaurant serve very tasty vegetable soup /my bathroom has a water heater problem,Only hot and cold water,No mild temperature,so i have a shower problem in this hotel/Unfortunately,Because of lack of room, we moved on The third day of stay/We ordered a suite of two rooms,High Floor,Good vision/Surabaya few tall buildings, this hotel is good choice.

            Reviewed May 22, 2011

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            9.0
            Exceptional
            Rafizah from Singapore
            Group
            Deluxe
            Stayed 2 nights in April 2012

            Good service... Nice n polite staff, smiley faces.”

            Nice polite staff

            Breakfast should b better, juz a simple breakfast or can just have a nice meal outside...so many good n cheap food in Surabaya shopping malls.

            Reviewed April 25, 2012

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            8.3
            Excellent
            Zakaria from Malaysia
            Family with young children
            Family Suite
            Stayed 7 nights in October 2012

            Cozy place in a great location.”

            Smiles

            I would definitely come here again for my next trip to Surabaya. Its near to all the places that we need to go. Just nice - the staff made me feel welcome, nothing fancy but comfortable. Taxis are readily available round the clock and they charge by the meter and that cannot be said the same for many other cities around the world.

            Reviewed November 06, 2012

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            8.3
            Excellent
            Joo from Malaysia
            Group
            Family Suite
            Stayed 2 nights in April 2011

            Nice, Clean, Friendly”

            Clean and Friendly

            The hotel is nice, staff is friendly, the room is neat and comfortable. The security is very strict. easy to access around the centre of surabaya

            Reviewed May 07, 2011

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            7.3
            Very good
            LeNubian from South Africa
            Business traveler
            Deluxe
            Stayed 1 night in July 2010

            Surabaya”

            Newly built, Morden,clean, tiled
            breakfast not good, there is a bakery in foyer with good stuff. No Wifi in rooms

            no internet in the rooms. Location not easy to find too, new hotel not very well know by most taxi drivers. air-con only in bedroom, lounge area becomes unusable. Nice kitchenette, a microwave would be a brilliant idea. I would day the best amongst the four other hotels I utilized in Surabaya Staff Members outstanding service and helpful, they really do go the extra mile for guests

            Reviewed July 15, 2010

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            8.0
            Excellent
            Jose from Philippines
            Group
            Deluxe
            Stayed 2 nights in May 2011

            Spacious rooms, so-so location”

            24-hour gym, nice breakfast, spacious rooms

            The hotel is located in an area where there are a few commercial establishments although it is just a kilometer away from the city center. Hence, this is not a walkable hotel (one will always need a taxi to get in and out of the hotel area). Some of the personnel are really helpful and accommodating while a few are just not reliable and competent. For example, I was asking for this front desk personnel (male) to print my flight itinerary, but he just let me wait for around 10 minutes without being able to provide any substantial assistance. As regards the rooms, I love how spacious they are. The bathroom, too, is spacious but there was no bathtub (although our room was a deluxe).

            Reviewed June 02, 2011

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            8.0
            Excellent
            Kwandy from Netherlands
            Group
            Deluxe
            Stayed 3 nights in May 2011

            Nice 1 year old hotel, clean rooms”

            Good price quality ratio and centrally located

            Hotel was clean, and rooms were comfortable and fairly new and western designed. but the hotel clearly lacked management guidance or experience. Downside was that there was no free internet in the room while nowadays you can even get free wifi in a 'warung' along the street. personnel breakfast area was friendly, but was clueless. They forgot to clean our rooms despite the 'please clean room' sign and the other day we didn't get full amenities. Despite all I would stay again in this hotel under the same price of Rp 400000 all included, as the rooms are clean and feel comfortable with western looks. the bell boy and security however were perfect.

            Reviewed May 24, 2011

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            7.7
            Very good
            Albert from Indonesia
            Group
            Deluxe
            Stayed 2 nights in June 2011

            In term of Room: good Hotel to Choose”

            Nice Room Setting, Clean

            If a nice room-setting and the cleanness of the room are the most important aspects you are looking for from a hotel, Twin Hotel can be one of your options although breakfast menu may not thrill your tongue. The service from the hotel staff is good and friendly.

            Reviewed June 15, 2011

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            8.7
            Excellent
            antonio from Canada
            Solo traveler
            Family Suite
            Stayed 3 nights in November 2010

            The twins”

            Great new room
            Wii fi

            The hotel was very new.The family suite had 2 room a double bed and a single bed.Brand new linen and very clean room. The location was ok kind of close to a new hotel.Very close to a cemetery and a Muslim Mosque prayers at odd times bellowing through the streets and can be heard at the hotel room. The wii fi in room was very choppy mostly never worked.Only certain floors had it bit lobby and restaurant worked fine.Nice pool. Restaurant had limited food but breakfast was great.

            Reviewed December 06, 2010

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            6.7
            Good
            Djoko from Indonesia
            Couple
            Deluxe
            Stayed 3 nights in November 2010

            Lovely hotel in strategic location down town ”

            Good lay out of the room I stayed
            Air con was wrongly placed, just above the bed.

            I enjoyed stay here, since the hotel located in strategic area in down town Surabaya. Close to shopping area. Service to be improved. The room boy entered to clean the room without pre-information. Breakfast is simple but the taste is OK. I enjoyed swimming in the clean and good water quality in the pool. This should be maintained.

            Reviewed December 09, 2010

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            6.0
            Wahyu from Indonesia
            Couple
            Deluxe
            Stayed 1 night in May 2011

            Great Hotel Apartment”

            Cool

            near with pasar atum shopping center, hi tech mall, and also itc carrefour. good for shopping merchandize, souvenir, apparel, gadget, and many things. also quite near with city center such as tunjungan plaza surabaya or plaza surabaya. easiest public transport is with the taxi provided from the hotel.

            Reviewed June 28, 2011

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            6.7
            Good
            kusman from Indonesia
            Couple
            Deluxe
            Stayed 1 night in January 2012

            Great hotel but its hard to find the location”

            Room is big enough

            When i came to surabaya it's already night and than when we driving to search the location of this hotel is difficult, but when we arrive the hotel staff is very helpful and also when we see the room is big and very clean too. Overall I think this hotel is great place to stay

            Reviewed January 16, 2012

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            9.0
            Exceptional
            Ju from Indonesia
            Couple
            Deluxe
            Stayed 1 night in May 2012

            Great Hotel”

            Friendly hotel staff, good location

            Overall we had great experience. The hotel staff are very friendly, the room is clean and the location is strategic to shopping area and food market. The only drawback is the breakfast.

            Reviewed June 09, 2012

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            6.0
            Lianto from Indonesia
            Business traveler
            Deluxe
            Stayed 2 nights in December 2011

            Good apartement service”

            Location in cent of surabaya city

            Location near center of surabaya city but air con in room is not cool enough, need more maintenance for room, breakfast very poor food, transportation taxi is good, standby in front lobby. And staff is very friendly, wifi service need pay in room.

            Reviewed December 25, 2011

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            5.7
            NICO from Indonesia
            Family with teens
            Business Twin Bed
            Stayed 1 night in August 2013

            Small area hotel, good parking area, spacious room”

            It has large volume rooms, located in the central of the Surabaya City, competitive prices according to the stars

            I knew this hotel by Agoda.com, I was interested because it's have large volume rooms, suitable for families, a competitive price, and located in the central of Surabaya City.

            Reviewed August 22, 2013

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            7.0
            Very good
            Hansen from Indonesia
            Business traveler
            Deluxe
            Stayed 1 night in July 2012

            Comfortable and Affordable”

            near IT center

            the room looks like a room of a apartment, but it is quite comfortable, quite big for it's price. It is not situated on a main road, you have to do a little walk to get to the main road, also got a fitness center, doesn't provide free wi-fi, doesn't provide tea/coffee maker, the menu on the breakfast is not very many.

            Reviewed July 31, 2012

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            7.0
            Very good
            fenny from Indonesia
            Family with young children
            Deluxe
            Stayed 1 night in August 2013

            comfort”

            quiet, easy access, central city

            it's nice vacation with the big family, surrounding with historical view of Surabaya

            Reviewed September 30, 2013

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            12345
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