8.9

Excellent
13.1% this month
/10
(846 reviews)See what guests said
Beach13
Breakfast9
Swimming Pool9
See map

8.4

Excellent

Location rating score

Excellent location - 230 meters to the beach
Parking
FREE
Popular landmarks
Phuket FantaSea 2.4 km
Patong Beach 9.3 km
Bangla Road 9.5 km
Jungceylon Shopping Center 9.7 km
Freedom Beach 11.4 km
Karon Beach 14.9 km
Chaithararam Temple (Wat Chalong) 15.8 km
Big Buddha Phuket 17.1 km
Kata Beach 17.5 km
Nai Harn Beach 22.5 km
Nearby landmarks
Park Garden 140 m
Catch Beach Club 280 m
Surin Beach 310 m
The Plaza Surin 460 m
Sutai Muay Thai 620 m
Pansea Beach 730 m
Laem Sing Cape 770 m
The Wedding Bliss 830 m
Pineapple Beach 960 m
Laem Singh Beach 970 m
Twinpalms Phuket Hotel (SHA Plus+)

"The kids loved the pool."

Julie - April 4, 2022
Duplex Pool Suite Twinpalms Phuket Hotel (SHA Plus+)
 Twinpalms Phuket Hotel (SHA Plus+)
 Twinpalms Phuket Hotel (SHA Plus+)
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Twinpalms Phuket Hotel (SHA Plus+)

No Valid, Surin, Phuket, Thailand, 83110 - See map

In addition to the standard of SHA Plus, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surin part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • Airport transfer

  • 230 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money8.6
Distance to city center16 km.Km
Location rating8.4
Nearest airportPhuket International Airport (HKT)
Distance to airport15.1 km

Rooms available at Twinpalms Phuket Hotel (SHA Plus+)

Exceptional
Room comfort & quality

9.2

Penthouse
...
  • Room size: 230 m²/2476 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
Duplex Loft
...
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Palm Prestige
...
  • Room size: 110 m²/1184 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Palm Deluxe
...
  • Room size: 52 m²/560 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Grand Deluxe
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Duplex Pool Suite
...
  • Room size: 190 m²/2045 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
Palm Suite
...
  • Room size: 110 m²/1184 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Double one bedroom
...
    Enter dates to see prices
    Lagoon Deluxe Room
    ...
    • Room size: 51 m²/549 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    One Bedroom Lagoon Prestige
    ...
    • Room size: 102 m²/1098 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    How much does it cost to stay at Twinpalms Phuket Hotel (SHA Plus+)?

    Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

    What time is check-in and check-out at Twinpalms Phuket Hotel (SHA Plus+)?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1500 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Twinpalms Phuket Hotel (SHA Plus+) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Twinpalms Phuket Hotel (SHA Plus+) has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phuket with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Twinpalms Phuket Hotel (SHA Plus+)?

    Wake up to a great buffet breakfast at Twinpalms Phuket Hotel (SHA Plus+). Adults can enjoy breakfast offered with an additional charge of 765 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+) features 4 on-site restaurants for your dining convenience.

    What is the smoking policy at Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+) does permit smoking in some areas and is not 100% smoke-free.

    What restaurants are nearby Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+)’s neighborhood is Surin which includes popular restaurants such as Oriental Spoon, Pad Thai and Dee Thai restaurant.

    What are popular attractions near Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+)’s location in the Surin neighborhood makes it close to famous attractions including Park Garden, Laem Sing Cape and Wat Anamai Kasem.

    What popular beaches are close to Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+)’s Surin neighborhood also includes Surin Beach, Laem Singh Beach and Pansea Beach.

    What popular natural sightseeing spots are close to Twinpalms Phuket Hotel (SHA Plus+)?

    Twinpalms Phuket Hotel (SHA Plus+)’s nearby natural sights include Green Elephant Sanctuary Park located in the same Surin area.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Twinpalms Phuket Hotel (SHA Plus+)

    • 10

      Exceptional

      "The kids loved the pool."

      Julie

      |

      April 4, 2022

    • 8.8

      Excellent
      Staff 

      "Very clean, staff is on point (very helpful)."

      Matt

      |

      March 28, 2022

    • 8.8

      Excellent

      "Duplex units have their own private pool which is great if you have kids."

      Matt

      |

      March 28, 2022

    Property ranking|Compared to 3,517 Phuket properties
    See all rankings
    Room comfort score
    9.2/10
    Cleanliness score
    9.3/10
    Room size
    148 sqm.
    Service score
    9.1/10
    Better than
    98
    %
    of Phuket properties
    Better than
    97
    %
    of Phuket properties
    Bigger than
    96
    %
    of Phuket properties
    Better than
    95
    %
    of Phuket properties
    Overall rating:

    8.9

    Excellent
    846 reviews
    Cleanliness
    9.3
    Facilities
    8.9
    Location
    8.4
    Read all reviews >
    What travelers say they love:
    having got to Thailand we enjoyed our stay at Twinpalms.
    stephen from United Kingdom
    Couple
    More about Twinpalms Phuket Hotel (SHA Plus+)

    More about Twinpalms Phuket Hotel (SHA Plus+)

    Twinpalms Phuket Hotel (SHA Plus+)

    Take everything available in Phuket with a comfort stay at Twinpalms Phuket Hotel (SHA Plus+). Go beyond the touristy and get deeper into the offerings of Phuket with a stay at Twinpalms Phuket Hotel (SHA Plus+), located merely 9.4 km from Bangla Road.
    The range of services provided by Twinpalms Phuket Hotel (SHA Plus+) ensures all travelers get the most out of their stay. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Phuket.
    If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
    For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Feel right at home during your stay at Twinpalms Phuket Hotel (SHA Plus+). Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Twinpalms Phuket Hotel (SHA Plus+) include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
    The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Twinpalms Phuket Hotel (SHA Plus+). Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions.
    Never let a day go wasted when you're at Twinpalms Phuket Hotel (SHA Plus+) with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon and spa. Start your vacation off right with a dip in the pool.
    Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Water sports are incredibly convenient with boats provided by Twinpalms Phuket Hotel (SHA Plus+). Have fun with your friends or family, or even meet new people at the library.
    Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


    Around the property

    Take some time to explore Phuket during your stay at the hotel. Keep your vacation simple, with a visit to Patong Beach just 9.2 km away, where the ocean breeze makes you instantly feel relaxed. Get a photograph of yourself in front of Big Buddha Phuket located 16.9 km away, a must-see for anyone visiting Phuket.


    Reasons to stay here

    Guests who stayed here rated the facilities above 96% of other accommodations in the city.
    Know you'll get excellent dining options here, where past guests have rated it above 99% of the city's accommodation.
    It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Phuket.

    Show more
    Amenities and facilities
    Excellent
    Facilities

    8.9

    Most talked about facilities

    Beach

    50 mentions

    Swimming Pool

    40 mentions

    Breakfast

    27 mentions

    Food & Dining

    13 mentions

    Languages spoken

    • English
    • French
    • Thai

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Boating
    • Fitness center
    • Game room
    • Garden
    • Massage
    • Nightclub
    • Spa
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Poolside bar
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Salon
    • Shops
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room

    Land sports

    • Golf course (within 3 km)

    Access

    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking

    Available in all rooms

    • Air conditioning
    • Balcony/terrace
    • Bathrobes
    • Bathtub
    • Coffee/tea maker
    • Desk
    • DVD/CD player
    • Fan
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Internet access – LAN
    • Internet access – wireless
    • Ironing facilities
    • LAN Internet in room [free]
    • Laptop safe box
    • Mini bar
    • Non-smoking
    • Refrigerator
    • Satellite/cable channels
    • Seating area
    • Separate shower/bathtub
    • Shower
    • Toiletries
    • Wake-up service
    • Wi-Fi [free]
    Food and dining
    Restaurants on site

    Oriental Spoon Grill & Bar

    • Cuisine: Local, Thai
    • Menu: Buffet, A-la-carte
    Location
    No Valid, Surin, Phuket, Thailand, 83110
    Excellent
    Location

    8.4

    Airports

    • Phuket International Airport (HKT)
      15.1 km 38 min drive
    • Krabi International Airport (KBV)
      78.4 km

    Public transportation

    • Phuket Bus Terminal 2
      14.4 km
    • Phuket Town Local Bus Station (Terminal 1).
      16.4 km

    Hospital or clinic

    • CityCare
      3.0 km

    Shopping

    • Jungceylon Shopping Center
      9.7 km

    Cash withdrawal

    • ATM
      220 m 3 min walk
    What's nearby

    Popular landmarks

    • Phuket FantaSea
      2.4 km
    • Patong Beach
      9.3 km
    • Bangla Road
      9.5 km
    • Jungceylon Shopping Center
      9.7 km
    • Freedom Beach
      11.4 km
    • Karon Beach
      14.9 km
    • Chaithararam Temple (Wat Chalong)
      15.8 km
    • Big Buddha Phuket
      17.1 km
    • Kata Beach
      17.5 km
    • Nai Harn Beach
      22.5 km

    Nearby landmarks

    • Park Garden
      140 m
    • Catch Beach Club
      280 m
    • Surin Beach
      310 m
    • The Plaza Surin
      460 m
    • Sutai Muay Thai
      620 m
    • Pansea Beach
      730 m
    • Laem Sing Cape
      770 m
    • The Wedding Bliss
      830 m
    • Pineapple Beach
      960 m
    • Laem Singh Beach
      970 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-3 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 4-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Children 4-11 years old will be charged THB 385 for breakfast when using existing bedding.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee1500 THB
    • Distance from city center16 km.Km
    • Travel time to airport (minutes)30

    Extras

    • Breakfast charge (unless included in room price)765 THB

    The property

    • Non-smoking rooms/floorsyes
    • Number of bars/lounges4
    • Number of floors2
    • Number of restaurants4
    • Number of rooms 97
    • Room voltage220
    • Year property opened2004
    • Most recent renovation2017

    Reviews of Twinpalms Phuket Hotel (SHA Plus+) from real guests

    Provided by verified guests of Agoda
    8.8
    /
    10
    Cleanliness9.3
    Facilities8.9
    Location8.4
    Room comfort and quality9.2
    Service9.1
    Value for money8.6
    High score for Phuket
    Rating
    9+ Exceptional (240)
    8-9 Excellent (120)
    7-8 Very Good (63)
    6-7 Good (24)
    <6 Below Expectation (16)
    Time of the year
    Mar - May (129)
    Jun - Aug (139)
    Sep - Nov (116)
    Dec - Feb (79)
    All guests (577)
    All room types
    All languages

    Show reviews that mention 

    Showing 463 verified guest comments
    12345
    9.7
    Exceptional
    Cathy from Australia
    Couple
    Stayed 10 nights in April 2012

    Just heaven”

    The pool is soooo relaxing - could spend all day there. The Catch Club is a great place to go at night for cocktails at happyhour

    We have just returned from 10 days at the Twinpalms. It was my boyfriend's first trip to Thailand snd my second and the Twinpalms didn't disapoint. Probabaly the best thing about this property is that it's small and therefore very quite and relaxing. Most of the hotels in Phuket are large and therefore busy. My boyfriend would say the Catch CLub was the highlight. A nice place to wind down and enjoy a cocktail and some music. Some constructive feedback would be that the menu at the Catch Club is a bit limited for my liking - surprising that there are not alot of Thai dishes on offer. We had first class service the whole time, previous reviews have commented on some staff at the Catch Club being rude etc. We didn't experience this at all. The staff at this property are very professional and and they spoke excellent english. We couldn't talk highly enough of the staff. We had a room on the second floor which was lovely and private. Prevous comments have stated that the rooms that open onto the lagoon are exposed and not private - I would have to agree with this. Although, I would have loved to have a room that opened up onto the pool...... If you are going to Thailand to relax and wind down then this is the property for you. You won't be dissapointed.

    Reviewed May 10, 2012

    See room deals

    8.8
    Excellent
    David from Canada
    Couple
    Stayed 4 nights in April 2017

    Lovely resort!”

    We spent 2 visits at this resort. 4 days and then another 1 day...a few days later. This property is very beautiful. On arrival we were offered a welcome drink and a cool cloth. We then had a choice of 3 different diffuser scents that we picked from to be put in our room along with fresh flowers, It is not located on the beach, but has a large pool that is centred between the rooms. Not all rooms face the pool. The bed was very hard the first night and we asked to have it softened and they added a topping and it was perfect. When we arrived the second time, they already had put the topper on. The rooms are spacious and modern. We had a balcony, which looked over the pool. The gym is small, but has everything one would need. Ben in concierge was fabulous!! Very helpful, as was all staff. Breakfast had a good selection and every day from 3-4 fruit was offered in the room near reception. A really nice touch. Chocolates were put on the bed in the evening. They offered shuttles to 2 beaches and there was a beach, a 10 minute walk from the property. HQ beach offered a free drink from 6-7 and the food there was good. Beautiful spot to catch the sunsets. I would definitely recommend the Twinpalms Phuket Hotel

    Reviewed April 23, 2017

    See room deals

    8.7
    Excellent
    Rehanna from Netherlands
    Couple
    Grand Deluxe
    Stayed 4 nights in April 2010

    This hotel fits all our needs”

    Not too big Luxurious Great pool Nice beachclub/beachchairs Good service
    a bit far from the 'action'

    During our second holiday in Thailand, we started in this hotel. Because we kept comparing every hotel we stayed in after that, with Twinpalms, we decided to end our holiday here. We made a great deal with the hotel and got an upgrade for our first night. Normally we choose for the beach over the pool, but here the choice was not so easy. We loved the pool as well. The beachclub was also great and the complimentary beachchairs were ideal. The beach was 3-4 min walk. we did not mind at all. We recommend the beach barbecue. It is very luxurious: fresh oysters, lobster, crab, lamb right of the grill. It was all delicious... The spa is quite expensive, but i liked the treatment and manicure and pedicure. The rooms are spacious. We stayed in a deluxe palm lagune room and the grand deluxe palm room. We loved the lagune room, but the grand deluxe room was more spacious. If i would go again, i would choose the grand deluxe lagune room, best of both :) Breakfast was delicious. Especially the smoked salmon and the fresh fruit juices were quite good. We ate in the restaurant and at the beach. Both were fine, but the prices are a bit high. The quality of the food and the service was good. We also had dinner at the Manathai restaurant next door, which was also very good, but the same prices. The only con i can think of is that in the area there is nothing much to do. If that is what you are looking for, it's great. But if you like a little bit more action, you have to take a 30 min. drive to Patong or Phuket town for 500 THB (one way). The hotel does offer a shuttle bus in the weekends, but you have to be with a minimum of 3 persons. Also the limousine drive to and from the airport is rather expensive (1500 THB one way). Just outside the taxidrivers offer the same ride for 700 THB.

    Reviewed May 10, 2010

    See room deals

    10.0
    Exceptional
    Changsoo from South Korea
    Couple
    Penthouse
    Stayed 1 night in March 2012

    Modern, luxurious and cozy hotel”

    Kind staff, modern interior, nice pool and beach club

    We stayed at Penthouse and cannot point out any complaint about staying at twinpalms hotel. Room, staff, pool, spa, nightlife, everything was perfect. Surin beach, in which the hotel locates, is a bit far from Patong, Karon and Kata beach, but it would not make any problem for the travellers planning to spend most days of vacation at hotel. Our Room manager, Kuun maam, whose title I do not remember the exact name of the title though, was really kind and always had an initiative to care our stay, which made us love this hotel. We are definitely returning to twinpalms in near future.

    Reviewed July 17, 2012

    See room deals

    9.3
    Exceptional
    Rosanna from Australia
    Couple
    Stayed 7 nights in September 2011

    Gorgeous hotel in fantastic location!”

    Location - quiet and away from busy Patong but only a short tuk tuk ride away, beautiful beach with fantastic selection of restaurants, polite and helpful staff, delicious buffet breakfast, beautiful rooms - spacious and immaculately clean!

    my partner and i loved our stay at twinpalms! after going into patong for a shopping afternoon, whilst fun, we were glad to return to twinpalms at surin beach! the staff were polite and helpful, the rooms and facilities were luxurious and the location was fantastic! just a short stroll to surin beach with a great selection of restaurants and the gorgeous beachclub. a great hotel to relax without the hustle and bustle of crowded markets, pollution and litter, noisy kids, or partying teenagers!

    Reviewed September 29, 2011

    See room deals

    8.3
    Excellent
    Norris from Canada
    Couple
    Stayed 3 nights in May 2009

    Wonderful experience in Phuket”

    Beautiful garden and swimming pool. Toiletries are excellent... they are from the Lemongrass House. Had chocolates on the bed every night after we got back to the room. Nice touch. Service is awesome... we left some fruit in the ice bucket the night before and when we came back the following night, the ice bucket was full of ice again, with our fruit inside... Chilled mangoes! Yummy.
    Although we didn't watch TV, the Deluxe Lagoon room we stayed in came with a big box 24" TV. It's 2009 guys! A 24" LCD flatscreen costs less than $400 USD these days! Surin beach is about a 5 minute walk away from the front steps of Twinpalms. The path to the beach is not highlighted and it is a dirt path.

    I have been to Phuket before and was considering the Chedi as the resort is very quiet and private. Since I've been there before, and didn't want to do the same thing twice, I asked my girlfriend (first time there) to choose another hotel nearby. I'm from Canada and lived in Asia for 6 years now so am quite picky when it comes to the quality of hotels (overall hotel quality vs price in Asia is better than America/Canada) We stayed 3 nights at the Twinpalms. We both felt we needed a few extra days there. It is a beautiful small resort. We loved the fact that it was really quiet and very spacious. We arrived around midnight and was given a nice flower bracelet and a cold towel. It's not a big deal, but we didn't get any complementary drink that night. We did however get upgraded from the Palm room to the Lagoon room. The per night price during the low season on Agoda after tax was $100usd a night. Great value for this place. We loved the toiletries so much that we went to the Lemongrass House to make a litre of each one so we could "take Twinpalms home with us". They smell awesome! :-)

    Reviewed June 02, 2009

    See room deals

    9.7
    Exceptional
    andrea from Italy
    Group
    Stayed 2 nights in April 2012

    Beautiful hotel, great service 5*!”

    Swimming pool

    Just to say The Twinpalms Phuket was the most beautiful place among the 5 hotels that we stayed during our holiday in Thailand. Beautiful place, beautiful pool, excellent professional and very friendly staff. You can even spend time only at the pool without going to the beach. The room is amazing and the service is excellent with those little things like: small pieces of chocolate everyday, fresh fruit.... We are very happy! We will come back next time if we go to Phuket again!

    Reviewed April 24, 2012

    See room deals

    10.0
    Exceptional
    Parkie from Australia
    Couple
    Grand Deluxe
    Stayed 3 nights in May 2013

    The best resort I've been to”

    Friendly staff, Lovely surroundings, ideal honeymoon hotel

    Twinpalms was the perfect resort to start off our honeymoon. Compared to our subsequent hotels (which were still very good) Twinpalms tops the list in terms of staff service & comfort. Having been upgraded to a pool access room aside, everyone was just so naturally friendly & welcoming. Food at the hotel was great as well & it's affiliated beach Catch club is one of the best on Surin. They set the bar in terms of resorts in Thailand.

    Reviewed June 26, 2013

    See room deals

    10.0
    Exceptional
    Barry from United States
    Couple
    Grand Deluxe
    Stayed 1 night in May 2009

    LOVE LOVE LOVE Twin Palms!”

    Small Leading Hotel of the World, wonderful rooms, attention to EVERY detail
    NONE

    Everything about the Twinpalms is to die for. As a SLH, it definitely deserves its reputation. Upon arrival, we were greeted with welcome drinks and given a prompt tour of the hotel and then taken to our room. We took all of our meals at the beach--where the food was EXQUISITE--and had massages for cheap on the side. Every last detail is cared for at the Twinpalms. From the jasmine leis to the welcome chocolates, the amazing breakfast spreads to the pool, service, staff, etc. We fell in love with the Twinpalms and only wished we stayed longer. A few weeks after our stay we were sent a gift in the mail from the hotel, a music compilation CD from the hotel's resident DJ (think Hotel Costes). We'll definitely be going back.

    Reviewed September 01, 2009

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    8.0
    Excellent
    Keith from United States
    Solo traveler
    Stayed 3 nights in July 2015

    Nice hotel but had some problems”

    location, comforatable bed, and pool

    Let me first state that Twinpalms is a very nice hotel, great location a very short walk from Surin beach. They are partnered with some of the beach restaurants and bars which make it very nice. Staff was very attentive but not always understanding the problem. Some times to attentive. The breakfast was very good and wide range of selection. Sparklingly wine to be included in a free breakfast is always nice! Now for the bad. #1 After checking in and leaving the room for the first time I went to use the room safe. When I put in a code it gave me an error and tried a few times. Being a frequent business traveler I know that this was not your typical user error and called the front desk. After three phone calls from the desk (four including the one I made) they send someone to the room. 15 minutes of the person trying to reset it I gave up and left dropping my items at my friends room. Upon returning the safe was replaced. I noticed it was not bolted down and it was very easy to remove and carry for long distances. Three more phone calls someone came to the room and bolted it in. The hotel did bring a bottle of sparklingly wine to my room for the inconvenience. #2. Right before checking out I was packing and I always remove the bed cover to ensure that I didn't leave anything behind in the bed. I noticed there was an old blood stain the size of a coaster on the edge of the fitted sheet. I showed this to the hotel when checking out and they asked me to email the picture. What bothered me is the first reaction was not to apologize but questioned how this occurred as house cleaning changes the sheets daily. Even when speaking to the supervisor her reaction was the same. Before leaving they did apologize. Overall nice hotel but felt that it was not meant to be an over the top experience for me. I would only recommend Twin Palms if you are wanting to stay at Surin Beach. I would not recommend it if you are open to other beaches in Phuket.

    Reviewed July 20, 2015

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    9.7
    Exceptional
    Nicholas from United States
    Couple
    Stayed 3 nights in May 2009

    Outstanding Hotel”

    Everything, location, staff, rooms, ambiance, food, pool, beach club
    none

    This was my first time to Thailand and the Twinpalms was our first stay. I fell in love with the friendliness and professionalism of the staff, the quality of the hotel in all aspects and the location in Surin. Definitely do not miss this hotel if you are going to Phuket

    Reviewed May 23, 2009

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    9.3
    Exceptional
    Anna from Russia
    Couple
    Stayed 8 nights in January 2013

    A beautiful small hotel with great beach”

    Best beachclub on Surin, tasty food and great pool.

    When we arrived in Twinpalms the room they assigned us wasn't ready, but we immediatelly got another one, so our check-in didn't take long. Territory is rather small, pool area is very beautiful and arranged in a way you can escape the heat under palm trees. Tables in the pool bar and sunbeds are usually occupied, however there are few people in the pool and the place remains quiet and relaxing. Our room had pool acces which is great but sometimes means that you have to keep you curtains closed to have some privacy. The road to the beach is a minor drowback, ones you get there you forget about everithing else. Catch beach club is really nice - wide beach, very comfortable sunbeds, lounge music and delicious cocktails. Food in the restaurants is great but rather expensive, however there's a plenty of restaurants along the beach. There is everything you might want for breakfast, but the selection never changes, so it can be boring if you stay long. Twinpalms hotel turned out to be more than we expected, we were very happy with our choise.

    Reviewed February 11, 2013

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    9.0
    Exceptional
    patama from Thailand
    Solo traveler
    Stayed 2 nights in July 2012

    Nice hotel, good facilities but not on the beach”

    Good service and facilities

    I heard a lot of good comments about the Twinpalms and I was not disappointed when I arrived. Staff were very friendly and helpful. Hotel facilities were very good. The room was comfortable enough. Food was also great. Too bad it is not located on the beach but you can still walk there. The only problem you might have is that the hotel is quite far and you need to rent a car to drive around. Taxi in Phuket is incredibly expensive. No public transportation either. But if you prefer to just spend time in the hotel, this place is perfect for you.

    Reviewed July 16, 2012

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    9.7
    Exceptional
    Sarvat from Azerbaijan
    Family with young children
    Stayed 3 nights in June 2012

    great service and elegant hotel ”

    swimming pool; food; location and beach area

    We will definitely go back to Twinpalms Phuket Hotel. Service was great; rooms and clean and well designed. Small swimming pool in front of each room is a great private place if u dont want to use the main pool. breakfast is very good - tasty and good selection.

    Reviewed July 04, 2012

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    9.7
    Exceptional
    Hoang from United States
    Couple
    Stayed 2 nights in December 2012

    Perfect 5 star getaway xmas treat”

    hotel layout, staff, shower, pool

    Checked in was a unique experience where staff handle process while cocktails were served. Really enjoyed that. Pool as great, relaxing and a few steps away from porch. Room was clean, quite, spacious and with unique layout. However, hotel was a bit of a walk to get to beach, however, the beach catch club was really nice. Although, the drinks were quite expensive so walked 100 ft to neighboring section to get drinks at 1/2 the costs. Overall the hotel was 5 star quality and i cannot wait til our next Phuket trip to Twinpalms.

    Reviewed January 01, 2013

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    9.3
    Exceptional
    Andy from New Zealand
    Family with young children
    Stayed 3 nights in March 2012

    Fabulous hotel. Beautiful pool and grounds”

    Layout, rooms, pool, breakfast, Catch Club Beach area

    we were upgraded to palm suite which is huge (one child in single bed and a porta cot in a separate living area with dividing wall, but no door. massive balcony facing part of the pool. the hotel is probably 200m from the beach, with a walk across a grassy playing field (called an old royal golf course!). the hotel has low key but massive bar / restaurant area (call the catch) next to surin beach under the pine trees. all along surin beach there is a cobbled access lane/road with different open air and closed air thai restaurants, which then have their area of sun beds for rent. the ones for hotel and day paying catch guests ( thb/person) are more spread out. you are provided towels etc. food and drink is cheaper in the places next door - we used both, as appreciated the catch facilities and space. the catch also attracts a range of people for lunches and also dinner and bar (nightlife)!. have seen the sea crystal clear in feb and no waves, small waves in march but 2 yr old and 5 yr old handled and a roaring sea (aug/sept rainy season and surfers) that only strong adult swimmer would swim in. lot's of beach massage places and also on the road that hotel is on back from beach. there are also a reasonable range of restaurants from pub/sport bar, wood fired pizza to thai. there appear to be a few resident expats also living in the area. hotel is 30 mins from airport. taxi without booking about thb from airport (camry or similar). hotel charges thb! from surin beach to airport thb for car, thb for toyota forunner. hotel was good also at catering for allergies. eg checking which bread had no eggs and nuts would definitly go back.

    Reviewed March 14, 2012

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    9.7
    Exceptional
    Rachel from Philippines
    Solo traveler
    Stayed 2 nights in July 2009

    Twinpalms Phuket, Would Like to Visit Again”

    1. Very pleasant and efficient staff 2. Lovely, spacious room 3. Good food, fast room service 4. Great service at the spa
    1. Catch beach club opens at 9am but only starts serving food at 11am 2. before my visit, I had written an email to Twinpalms asking for options on how to get to the hotel from the airport. I received an email giving only one option: Hotel limo costing 1,500 baht. They didn't mention airport taxi which I discovered myself, only cosot 450 baht. 3. Tiny TV in the room.

    I stayed at Twinpalms Phuket for two night and three days. The staff was very pleasant and efficient. The room was very spacious -- huge bed, huge bathroom. Right outside my room was the beautiful swimming pool. Great for relaxing and destressing. I enjoyed the 15-minute complementary jetlag massage. Room service was very fast and very good. I enjoyed my stay so much that while I was there I was already planning my next visit.

    Reviewed July 29, 2009

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    9.0
    Exceptional
    Melissa from Australia
    Couple
    Stayed 9 nights in April 2010

    Twin Palms Resort”

    Beautiful rooms & amazing pool
    No Cons..

    We wanted a property well and truly out of the hussle and bustle of the centre of Phuket and this is what TwinPalms Resort offered. We stayed 9 nights and could have stayed longer.. The spa resort was fantastic, the beachclub great, we had a room on the 2nd floor, however next visit we would stay in swim-up pool room. For pure indulge we went out on the resorts TwinPalms Boat..a real treat!!

    Reviewed August 01, 2010

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    9.7
    Exceptional
    Rokny from United States
    Couple
    Stayed 2 nights in September 2012

    First class hotel at a great value ”

    The pool, exercise room, restaurant, Catch Beach Club, and Surin beach were all outstanding

    My girlfriend and I stayed here in September, 2012. I booked the hotel because of the location and the pool. Both are wonderful. The hotel's Catch Beach Club and Surin beach are standout places in Phuket. We rented a car during our stay and parked in the secure hotel garage. Driving to other beaches and Phuket Town is straight-forward. The hotel library is a great area to access the complementary computers, movies, books, and travel info. The breakfast is the best that I have experienced in a hotel in Thailand. Twin Palms is truly a first class hotel at an exceptional value.

    Reviewed October 23, 2012

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    9.7
    Exceptional
    W. from Canada
    Solo traveler
    Stayed 2 nights in May 2011

    Everything you could possibly ask for...and more”

    Size, staff, quietness, pool and pool area, gym (smaill but one of the best I have seen in Asia)

    This is my second time at Twinpalms. I travel the globe for my business and consider myself a world traveller with very discerning tastes. The most beautiful part of Twinpalms aside from the luxury and the service is the peace and solitude that you will experience during your stay. If this is what your looking for and in fact treasure look no further. If you are looking for a water park and 500 people in the pool to play volleyball you will be sadly disappointed. Twinpalms is the ideal setting for getting away to chill out whether it be to read a book, listen to some music, get some sun, relax with your partner, work out, go to the beach club, they pretty well have all the bases covered. Rest assured you will come away from your weekend or whatever length of stay feeling refreshed and recharged. Can't wait to get back.

    Reviewed June 01, 2011

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