Great Hotel, perhaps overlooked at times.”

Stayed for 6 nights. Staff was very thoughtful and attentive. Room was big with an impressive bathroom and a huge balcony. The room smelled wonderful, we got to choose our own scented oils and flowers which were replaced and kept fresh every day. The location is a stone's throw from Surin beach, which unfortunately has a lot of garbage washing up on shore , but is otherwise perfect to just sit and watch the ocean. Breakfast was nice, even for us Vegans. Hotel staff made an effort and made sure we had a few savory choices too - but they can do even better ! More wholefoods plant-based options please, and where was the soy / almond / rice / oat milk ? Our only real complaint was that the aircon compressor, mounted just a few meters from our front door, was at times really loud. It made loud banging noises during it's on/off cycles, especially during the night. Most guests will probably be used to much better, quieter, modern aircon unit in their homes ! But overall, we loved our stay.

The staff are incredible.”

Best thing about this hotel is the staff. Prem at reception went out of her way to make our experience very memorable. The level of service that the hotel provide is superb. The shuttle service works perfectly.

good hotel”

we had booked a grand deluxe but got upgraded to a duplex pool room - nice room and all but zero view of anything not even trees or pool as it was kinda in the basement. we should have kept our original room...lesson learned. pool staff nice , pool area nice and quiet. breakfast could have been better.

Great Vibe”

A little out of the way (may be good or bad depending on your preference), but it's a peaceful oasis with a well-trained staff, good food, big pool and a decent, little gym. Better when Catch was across the street, but it still works.

Perfect retreat in Phuket”

We had such a lovely stay at the Twin Palms. From beautiful settings, great rooms and good staff, all was perfect. We tried the different Beach Clubs and restaurants from the group had a wonderful long week end. We will come back!

Clean the beach, and we would be sooooooo happy.”

Amazing resort, especially the staff, however it is shame the beach is still mess with rubbish everywhere.... Shame it wasn't cleaned up well in the off season... We will not recommend the resort only because of the location... Sorry

Very nice hotel and rooms”

We stayed at a grand deluxe palm room and it was an excellent room with the huge balcony and the bathroom. The mini bar labelling can be a bit confusing because we used a beach bag which did not have any price tag attached to it so ended up having to pay for it because it was part of the mini bar. The cocktails at the pool side and catch club were a bit weak. Hotel amenities and staff were great and very helpful.

Superb hotel with great pool and attentive staff”

Excellent hotel with superb pool. The room was large and nicely fitted. Staff were excellent for all requests. The hotel also has a library with books, magazines and DVDs. Free internet on hotel computers. Breakfast was good (including champagne for those inclined at 9am...).

Luxury all the way!”

This exceeded my hopes, one of the best hotels I have stayed in. Check-in was fast with wonderful attentive staff. We had left some documents behind in our previous hotel in Patong and they organised to call the Hotel and get them to send over by taxi. Food was wonderful, from buffett breakfast (quality food, not large selection) to the poolside dining. The Catch Beach Club across the road was great for drinks and the Buffet dinner they had was lovely, we ate their twice. They have their own Library which has books, dvd's and brand new Apple IMAC's to use. We booked a tour through them and had excellent service. We were upgraded to a pool access room which made our stay even better, but this was truly a real five star hotel, would go back again!

A beautiful small hotel with great beach”

When we arrived in Twinpalms the room they assigned us wasn't ready, but we immediatelly got another one, so our check-in didn't take long. Territory is rather small, pool area is very beautiful and arranged in a way you can escape the heat under palm trees. Tables in the pool bar and sunbeds are usually occupied, however there are few people in the pool and the place remains quiet and relaxing. Our room had pool acces which is great but sometimes means that you have to keep you curtains closed to have some privacy. The road to the beach is a minor drowback, ones you get there you forget about everithing else. Catch beach club is really nice - wide beach, very comfortable sunbeds, lounge music and delicious cocktails. Food in the restaurants is great but rather expensive, however there's a plenty of restaurants along the beach. There is everything you might want for breakfast, but the selection never changes, so it can be boring if you stay long. Twinpalms hotel turned out to be more than we expected, we were very happy with our choise.

Very nice, relaxing hotel”

We had a great time here, staying as part of a wedding. Service was good, and it's easy to get around the island from here. The sea was nice and clear (a bit of a surprise) and nice to swim in, though the waves were a bit too choppy for small kids.

Fantastic hotel on relaxing beach in Phuket”

Hotel location is near a quiet beach in Phuket. So it's perfect if you want to avoid too busy nightlife places like Patong, etc... The staff and service meets all expectations you could have from a five stars hotel. The hotel design has a lot of charm, with the large swiming pool surrounded by the hotel rooms. If you can afford, the Penthouses are just fantastic luxury experience!

Value for money”

*The hotel is good situated, unfortunately you have to walk a few meters to the beach (street and park) but the beach and especially the beach club are amazing! *The area around the hotels doesn't offer that much "life" as in other parts of Phuket island! *The staff of the hotel is super friendly and helps wehereever they can with a big smile *The pool is really huge, some rooms have direct pool access *Great breakfst menue

Nice comfortable modern resort”

Overall stay was good in a such a modern resort. The room that I stay inwas pretty huge compared to other resorts. The toilet was nice too. Breakfast was rather different too, especially the Asian fare.

Overall, a great experience...”

Stayed at Twin Palms for a long weekend and friends wedding. Overall our stay was pretty much perfect, great service and received a free room upgrade which was a nice touch! The pool is big and doesn't feel too full even with a lot of guests in the water. Location is in the higher end area of Phuket and on the beautiful Surin Beach. The adjacent Catch Beach Club is great for chilling night and day. The food throughout the resort was generally of a high standard, although the breakfast experience wasn't the best I've seen, the layout means you have to queue to get to most of the food on offer and the table service a bit slow. Overall, we had a great experience at Twin Palms, would highly recommend and will staying there again in the future...

Twin Palms Phuket - Excellent Stay”

Overall enjoy my honeymoon stay in Twin Palms. We went there with high expectation of the hotel and it did not disappoint us at all!! Its room is nicely decorated with flowers..staffs were extremely helpful and patient when we ask them about directions and thai language. The depth of the pool is excellent for swimming.. surroundings are quiet, good for a nice gateaway. Its beach club's food is delicious, especially its Pad Thai and Tom Yum Soup.. its taste still lingers in my mouth!! Twin Palms is very close to Surin Beach, which in my opinion is very much nicer compared to Patong Beach. Its not too crowded too. Love Twin Palms and we'll be there again.

Great Hotel! I wish I could stay there longer.”

It's located in the quiet beach of Surin. Once I checked in I felt that I was taken care of by all friendly staff. They were all willing to help. The hotel is well designed to make you feel completely relaxed. In the room, it's peaceful but yet equipped with all you need and even more. The room was very spacious and super clean. You can simply enjoy your stay there.. Love the super friendly and helpful staff!

Very Nice Hotel”

We enjoyed our stay at this hotel, although I am not sure why it is as expensive as what it is. The rooms were very nice and clean, but I have certainly stayed in nicer rooms at a cheaper price. The staff were superb, and the access to the beach club and other restaurants is also great.

A true slice of paradise”

We'll always keep coming back tot his place - which somehow still feels like a hidden gem even though we've been travelling here on and off for eight years. Never one step backwards in quality and friendliness.

Definitely a gem in Phuket-”

Hands down one of my favorite hotels I've stayed at in Phuket. Everything from start to finish was amazing. Big rooms, quiet resort, excellent staff that was always smiling, great breakfast, super clean. I would without a doubt stay here again!