Twinpalms Phuket Hotel
Twinpalms Phuket Hotel
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9.6
Exceptional

"Beautiful hotel & great food!"

faye

|

May 5, 2018

Deluxe - Bed Twinpalms Phuket Hotel
Deluxe - Bed
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Grand Deluxe - View Twinpalms Phuket Hotel
Grand Deluxe - View
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Tiger Kingdom Phuket - 9.51 km from property Twinpalms Phuket Hotel
Tiger Kingdom Phuket - 9.51 km from property
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Surin Beach - 230 m from property Twinpalms Phuket Hotel
Surin Beach - 230 m from property
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See map Twinpalms Phuket Hotel
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Excellent
Location
8.4
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What guests are saying:
Fabulous beach club, pool, breakfast. Gorgeous place Romantic peaceful chilled
Natasha
Solo traveler
We had such a lovely stay at the Twin Palms. From beautiful settings, great rooms and good staff, all was perfect. We tried the different Beach Clubs and restaurants from the group had a wonderful long week end. We will come back!
Sara from France
Group
Loved the Palms restaurant and bar, menu and bar is phenomenal!!
Jenny from Singapore
Couple
Not really baby friendy as there are a lot of water ponds around where they may fall off. The breakfast is fantastic as well as the room service. The room are big and clean.
SOPHIE from France
Family with young children
The staff was very nice
ZHEN from Japan
Couple
the hotel has beautiful clean beach at Surin, closely to Patong downtown amazing view and great service it's a cost-effective hotel and will recommend to freinds
Sally from China
Solo traveler
great hotel. certainly deserves its 5* status
philip from United Kingdom
Solo traveler
Amazing resort, especially the staff, however it is shame the beach is still mess with rubbish everywhere.... Shame it wasn't cleaned up well in the off season... We will not recommend the resort only because of the location... Sorry
Stewart from Australia
Family with young children
Rooms and grounds are stunning. Probably the nicest hotel I have ever stayed in. The staff were fabulous and very helpful.
Lisa from Australia
Couple
Newly renovated

Twinpalms Phuket Hotel

Excellent location
- 230 meters to the beach
- What's nearby?
Excellent
From 465 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.3
Recommended by 98% of guests
Value for money8.6
Distance to city center16 km.Km
Location rating8.4
Nearest airportPhuket International Airport (HKT)
Distance to airport14.7 km
  • Airport transfer

  • 230 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.2
Exceptional
Room comfort & quality
Duplex Pool Suite
Duplex Pool Suite
...
  • Room size: 190 m²/2045 ft²
  • Pool view
  • 1 super king bed
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Penthouse
Penthouse
...
  • Room size: 230 m²/2476 ft²
  • Pool view
  • 1 super king bed
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Grand Deluxe
Grand Deluxe
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 1 double bed
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Palm Suite
Palm Suite
...
  • Room size: 110 m²/1184 ft²
  • Pool view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 52 m²/560 ft²
  • Garden view
  • 1 double bed
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Suite 1 bedroom - Single use - Duplex - Pool
Suite 1 bedroom - Single use - Duplex - Pool
...
  • Balcony/terrace
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Double Superior
Double Superior
...
  • Balcony/terrace
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Penthouse 1 bedroom - Single use
Penthouse 1 bedroom - Single use
...
  • Balcony/terrace
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Single room - Luxury
Single room - Luxury
...
  • Balcony/terrace
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Double room - Single use - De Luxe
Double room - Single use - De Luxe
...
  • Balcony/terrace
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What people love about the property

  • 7.2
    Very good

    "Great place if you just want to relax"

    Howard

    |

    September 20, 2016

  • 9.6
    Exceptional

    "The staff were fabulous and very helpful."

    Lisa

    |

    August 25, 2016

  • 9.6
    Exceptional

    "Great swimming pool, nice view, good food and helpful staff!"

    Tsz W.

    |

    July 21, 2016

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More about Twinpalms Phuket Hotel

More about Twinpalms Phuket Hotel

9.2
Exceptional

"The room are big and clean."

SOPHIE

|

November 29, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.8
Excellent

"Nice environment & long swimming pool."

NG

|

May 23, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (465)Booking.com Reviews (355)
8.9
/
10
Cleanliness9.3
Facilities9.1
Location8.4
Room comfort and quality9.2
Service9.2
Value for money8.6
Provided by verified guests of Agoda
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All guests (465)
All room types
Showing 416 verified guest comments
12345
9.2
Exceptional
William from United Kingdom
Couple
Deluxe
Stayed 2 nights in January 2018
Very Nice Hotel”
We enjoyed our stay at this hotel, although I am not sure why it is as expensive as what it is. The rooms were very nice and clean, but I have certainly stayed in nicer rooms at a cheaper price. The staff were superb, and the access to the beach club and other restaurants is also great.
Reviewed November 07, 2018
9.2
Exceptional
Anri from Sweden
Couple
Grand Deluxe
Stayed 5 nights in August 2018
Great Hotel, perhaps overlooked at times.”
Stayed for 6 nights. Staff was very thoughtful and attentive. Room was big with an impressive bathroom and a huge balcony. The room smelled wonderful, we got to choose our own scented oils and flowers which were replaced and kept fresh every day. The location is a stone's throw from Surin beach, which unfortunately has a lot of garbage washing up on shore , but is otherwise perfect to just sit and watch the ocean. Breakfast was nice, even for us Vegans. Hotel staff made an effort and made sure we had a few savory choices too - but they can do even better ! More wholefoods plant-based options please, and where was the soy / almond / rice / oat milk ? Our only real complaint was that the aircon compressor, mounted just a few meters from our front door, was at times really loud. It made loud banging noises during it's on/off cycles, especially during the night. Most guests will probably be used to much better, quieter, modern aircon unit in their homes ! But overall, we loved our stay.
Reviewed September 01, 2018
10.0
Exceptional
Ross from Australia
Couple
Stayed 10 nights in August 2018
A true slice of paradise”
We'll always keep coming back tot his place - which somehow still feels like a hidden gem even though we've been travelling here on and off for eight years. Never one step backwards in quality and friendliness.
Reviewed September 10, 2018
9.2
Exceptional
Kevin from United States
Solo traveler
Deluxe
Stayed 1 night in August 2017
Great Vibe”
A little out of the way (may be good or bad depending on your preference), but it's a peaceful oasis with a well-trained staff, good food, big pool and a decent, little gym. Better when Catch was across the street, but it still works.
Reviewed May 16, 2018
8.8
Excellent
Chris from United Kingdom
Couple
Deluxe
Stayed 6 nights in August 2018
The staff are incredible.”
Best thing about this hotel is the staff. Prem at reception went out of her way to make our experience very memorable. The level of service that the hotel provide is superb. The shuttle service works perfectly.
Reviewed August 14, 2018
10.0
Exceptional
Sonia from United States
Couple
Deluxe
Stayed 5 nights in June 2018
Definitely a gem in Phuket-”
Hands down one of my favorite hotels I've stayed at in Phuket. Everything from start to finish was amazing. Big rooms, quiet resort, excellent staff that was always smiling, great breakfast, super clean. I would without a doubt stay here again!
Reviewed July 03, 2018
8.4
Excellent
Thomas from Singapore
Couple
Deluxe
Stayed 1 night in June 2018
Nice hotel”
Nice rooms, swimming pool, spas, library...etc... all well cleaned and maintained. Good breakfast - although other 5 stars in Phuket do a bit better - welcome drink, possible to have fruits from 3 pm to 4 pm. All this makes the experience enjoyable. The part of Surin beach in front the hotel is not that nice, need to take the shuttle to go to the private beaches / club of the hotel but 5-10 minutes rides and only a shuttle per hour. Some decent food options around the hotel.
Reviewed June 28, 2018
10.0
Exceptional
Anke from Australia
Business traveler
Grand Deluxe
Stayed 2 nights in October 2018
Beautiful and tranquil resort in a quiet spot”
Very nice resort in quiet Surin. Staff are excellent. Rooms are spacious and well designed. Staff are very friendly. Would stay again.
Reviewed October 29, 2018
9.2
Exceptional
shannon from Australia
Couple
Deluxe
Stayed 10 nights in September 2018
Second Visit”
This was our 2nd visit to the hotel. Staff are fabulous, pool and breakfast are awesome.
Reviewed October 11, 2018
9.2
Exceptional
Naomi from United Kingdom
Couple
Deluxe
Stayed 3 nights in July 2017
Very nice upmarket stay”
Stayed with a friend in a twin room for three nights as a little bit of luxury. Impeccable staff always on hand to help, good location but there wasn't much going on and not a huge choice of restaurants - this was in low season though and a lot of places seemed closed for renovations so maybe will be better in future. If you want bustling atmosphere and lots of activities this isn't the place for you, but for couples and total poolside relaxation it's great. There are free taxis to the beach clubs, Catch, HQ and Palm seaside, which is useful but I found them pricey. Nice for a treat though I wouldn't want to go every night. The room was beautiful with a lovely bathroom and cleaned spotlessly each night. Great gym and pool, and a beach butler to take you to Surin beach - nice but big waves so we couldn't really swim, again this was probably due to the low season. All in all a lovely stay, seemed good value for money but was a luxury for us. Didn't have breakfast or food so can't comment, but on one day they did put a Thai fruit buffet on as it had been raining, and we appreciated this little extra touch! Thank you.
Reviewed August 09, 2017
9.6
Exceptional
Zi from Malaysia
Couple
Deluxe
Stayed 2 nights in April 2017
Convenient location + last day stay”
The hotel is minutes away from the beach, 7-11, Family mart, Thai restaurants & massage. They also have lovely swimming pool with pool side bar. We wished we have continued staying before our flight in the evening as we will still be able to use the facilities after checkout and relax before the flight.
Reviewed May 03, 2017
10.0
Exceptional
Sara from France
Group
Deluxe
Stayed 3 nights in March 2017
Perfect retreat in Phuket”
We had such a lovely stay at the Twin Palms. From beautiful settings, great rooms and good staff, all was perfect. We tried the different Beach Clubs and restaurants from the group had a wonderful long week end. We will come back!
Reviewed March 20, 2017
8.4
Excellent
Stewart from Australia
Family with young children
Deluxe
Stayed 9 nights in October 2016
Clean the beach, and we would be sooooooo happy.”
Amazing resort, especially the staff, however it is shame the beach is still mess with rubbish everywhere.... Shame it wasn't cleaned up well in the off season... We will not recommend the resort only because of the location... Sorry
Reviewed November 01, 2016
8.3
Excellent
David from United Kingdom
Couple
Penthouse
Stayed 2 nights in April 2015
Weekend trip”
Excellent staff, spa, breakfast.
Weekend trip from Hong Kong. Excellent staff , service and v large room (penthouse is good value). Breakfast is great and Catch restaurant on beach is the go-to place for those in the know in Phuket. Large pool dominates hotel ..bit disappointing to have lots of smoking by the pool.. shouldn't this be banned by now?
Reviewed April 20, 2015
8.3
Excellent
Kaymun from Bangladesh
Couple
Grand Deluxe
Stayed 4 nights in July 2013
Very nice hotel and rooms”
the rooms, the pool and the breakfast
We stayed at a grand deluxe palm room and it was an excellent room with the huge balcony and the bathroom. The mini bar labelling can be a bit confusing because we used a beach bag which did not have any price tag attached to it so ended up having to pay for it because it was part of the mini bar. The cocktails at the pool side and catch club were a bit weak. Hotel amenities and staff were great and very helpful.
Reviewed July 09, 2013
9.0
Exceptional
Robert from Ireland
Couple
Stayed 2 nights in May 2013
Superb hotel with great pool and attentive staff”
Pool, staff, location
Excellent hotel with superb pool. The room was large and nicely fitted. Staff were excellent for all requests. The hotel also has a library with books, magazines and DVDs. Free internet on hotel computers. Breakfast was good (including champagne for those inclined at 9am...).
Reviewed May 15, 2013
9.7
Exceptional
Alex from United Kingdom
Family with young children
Stayed 2 nights in January 2013
Very nice, relaxing hotel”
Service, pool, near to beach
We had a great time here, staying as part of a wedding. Service was good, and it's easy to get around the island from here. The sea was nice and clear (a bit of a surprise) and nice to swim in, though the waves were a bit too choppy for small kids.
Reviewed February 05, 2013
9.0
Exceptional
Jonathan from Singapore
Business traveler
Stayed 2 nights in September 2012
Nice comfortable modern resort”
Service is Top Notch!
Overall stay was good in a such a modern resort. The room that I stay inwas pretty huge compared to other resorts. The toilet was nice too. Breakfast was rather different too, especially the Asian fare.
Reviewed September 10, 2012
8.3
Excellent
Leon from United Kingdom
Couple
Grand Deluxe
Stayed 3 nights in July 2012
Overall, a great experience...”
Room, Service, Pool, Catch Beach Club, Surin Beach
Stayed at Twin Palms for a long weekend and friends wedding. Overall our stay was pretty much perfect, great service and received a free room upgrade which was a nice touch! The pool is big and doesn't feel too full even with a lot of guests in the water. Location is in the higher end area of Phuket and on the beautiful Surin Beach. The adjacent Catch Beach Club is great for chilling night and day. The food throughout the resort was generally of a high standard, although the breakfast experience wasn't the best I've seen, the layout means you have to queue to get to most of the food on offer and the table service a bit slow. Overall, we had a great experience at Twin Palms, would highly recommend and will staying there again in the future...
Reviewed August 02, 2012
9.3
Exceptional
Joachim from Singapore
Couple
Duplex Pool Suite
Stayed 3 nights in March 2012
Great Hotel, Great Service”
Staff were extremely polite and professional. Spoken English was terrific.
Totally enjoyed ourselves here, and the staff were very friendly and yet professional. Would definitely love to come back here again. The daily fruit platters were very welcomed after a day out in the sun.
Reviewed April 12, 2012
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  • Excellent location
  • Surin Beach