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Swimming pool, Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in Phuket
2 Twin Beds, Superior Room, Non-Smoking - Guestroom, Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in Phuket
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham
a room filled with furniture and a large clock, Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in Phuket
Lobby, Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in Phuket
Swimming pool [outdoor], Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in Phuket
Swimming pool [outdoor], Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in Phuket

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8.5

Excellent

2,344 reviews

2,344 reviews

View162
Breakfast50
Housekeeping40
See map
See map

7.9

Very good

Location rating score

Very good location - 360 meters to the beach
Parking
FREE
Popular landmarks
Patong Beach 2.6 km
Bangla Road 3.8 km
Phuket FantaSea 3.9 km
Jungceylon Shopping Center 4.1 km
Freedom Beach 5.2 km
Karon Beach 7.1 km
Chaithararam Temple (Wat Chalong) 10.5 km
Kata Beach 10.9 km
Big Buddha Phuket 11.2 km
Nai Harn Beach 16.2 km
Nearby landmarks
Nakalay Beach 360 m
Iguana Beach Bar 560 m
Yae Beach 1.3 km
Pang Chang elephant farm 1.4 km
Zorbing at Rollerball 2.1 km
Kamala Muay Thai Gym 2.2 km
Bang Wan Waterfall 2.3 km
24 Super Cheap 2.4 km
Kalim view point 2.4 km
Patong Beach 2.6 km
Newly renovated

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham

6/181 Moo 6, Kamala, Patong, Phuket, Thailand, 83150 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Patong part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 5 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

Highlights

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent breakfast

Newly renovated

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Phuket are being booked every minute!
Value for money8.6
Distance to city center5 km
Location rating7.9
Nearest airportPhuket International Airport (HKT)
Distance to airport21.2 km

Rooms available at Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham

Exceptional
Room comfort & quality

9.1

deluxe sea view pool access
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 king bed
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King Suite with Sea View and Pool Access, Non-Smoking
...
  • Room size: 96 m²/1033 ft²
  • Sea view
  • 1 king bed
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Deluxe King Room with Sea View - Non-Smoking
...
  • Room size: 48 m²/517 ft²
  • Sea view
  • 1 king bed
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1 King Bed, Sea View Suite, Pool Access, Non-Smoking
...
  • 1 king bed
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1 King Bed, Deluxe Sea View, Pool Access, Non-Smoking
...
  • 1 king bed
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King Suite with Sea View, Non-Smoking
...
  • Room size: 60 m²/646 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Premium Deluxe King Room with Sea View - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
2 Twin Beds, Superior Room, Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 2 single beds
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Superior King Room - Non-Smoking
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
1 King Bed, Superior Room, Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham have a swimming pool?

While lounging at Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham, you can delight in the None facility to get your day started the best way with a splash for a revitalizing morning or evening.

Is car parking available at Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What is the average travel time to the closest airport from Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

The average travel time to get from Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham to the airport is 45 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

When was Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham built?

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham was built in 2013.

What was the average room rate for Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham been in the past month?

The typical room rate for Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham in the past month is 4060.89 THB, compared to city's average of 2372.75 THB.

In which languages can Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham's employees communicate?

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham can converse up to 2 languages which includes English for visitors that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What is the average rating that verified Solo travelers' have given to Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

Verified solo travelers that have stayed at this property have given Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham an average rating of 8.6. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

Verified couple travelers that have stayed at this property have given Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham an average rating of 8.5. You can look up on more in depth customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Group travelers have given to Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

Verified group travelers that have stayed at this property have given Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham an average rating of 8.5. You can look up more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

Past local travelers that have stayed at this property have given Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham an average rating of 8.5. You can look up on more detailed customer ratings, and comments for this property down in the review section.

What dining places are close by Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham?

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham’s local community is Patong which comprises of popular restaurants such as Salsa Mexicana, Baan Rim Pa Kalim, and Pan Yaah Thai Restaurant.

See map

Explore the neighborhood

What people love about Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham

  • 9.2

    Exceptional
    Cleanliness

    "The room is comfort and clean."

    Arnont

    |

    May 12, 2023

  • 9.6

    Exceptional
    Cleanliness

    "The rooms were clean, when we had an issue with the Jacuzzi they attended straight away and resolved the problem."

    Angela

    |

    April 20, 2023

  • 8.4

    Excellent
    Location

    "Nice clifftop location with, in my opinion, a good amount of distance from the noise and craziness of Patong."

    James

    |

    April 1, 2023

Overall rating:

8.5

Excellent
2,344 reviews
Cleanliness
8.7
Facilities
8.5
Location
7.9
Read all reviews >
What travelers say they love:
This hotel has one of the best views and scenaries.in Phuket...
Abdelilah from United States
Family with young children
More about Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham

More about Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham

Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham is a distinct addition to Phuket and a smart choice for travelers. This resort is in the vicinity of popular city attractions, conveniently located for travelers to explore.
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham offers numerous on-site facilities to satisfy even the most discerning guest. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Phuket can be assisted with taxi and shuttle services available.
Parking is provided free of charge for guests. The resort provides front desk services such as luggage storage for guests' convenience. The resort's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
Rooms at Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham are designed with the guest in mind. To enhance your stay, some rooms at the resort come with air conditioning. The specially-designed rooms at Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham offer a layout option like a balcony or terrace. Some rooms have television to keep guests entertained.
You may be assured to know that a refrigerator, a coffee or tea maker and mini bar are available in some select rooms. Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Once there, be sure to check out bar for some in-house nighttime fun.
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham offers unique recreational opportunities for all guests. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps. The resort's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.


Around the property

With its convenient location, the resort offers easy access to all Phuket has to offer. Sometimes the best vacation days are spent doing nothing. With Patong Beach located 3.5 km away, you can turn a sunny day into a perfect chill out with sand and surf. You're sure to want to visit Big Buddha Phuket located 11.1 km away, among the most sought-after photographs for anyone visiting Phuket.

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Amenities and facilities

Excellent
Facilities

8.5

Most talked about facilities

Breakfast

100 mentions

Swimming Pool

89 mentions

View

41 mentions

Food & Dining

27 mentions

Languages spoken
  • English
  • Thai
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Massage
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Private beach
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hygiene certification
  • Physical distancing of at least 1 meter
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Alarm clock
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • Microwave
  • Mini bar
  • Pets allowed in room

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
Restaurants on site
Zeascape
  • Cuisine: International, Thai, Seafood
  • Menu: Buffet, A-la-carte

Location

6/181 Moo 6, Kamala, Patong, Phuket, Thailand, 83150
Very good
Location

7.9

Airports
  • Phuket International Airport (HKT)
    21.2 km 51 min drive
  • Krabi International Airport (KBV)
    79.8 km
Public transportation
  • Phuket Bus Terminal 2
    12.9 km
  • Phuket Town Local Bus Station (Terminal 1).
    13.6 km
Hospital or clinic
  • Herbal House 2
    3.1 km
Shopping
  • Jungceylon Shopping Center
    4.1 km

What's nearby

Popular landmarks
  • Patong Beach
    2.6 km
  • Bangla Road
    3.8 km
  • Phuket FantaSea
    3.9 km
  • Jungceylon Shopping Center
    4.1 km
  • Freedom Beach
    5.2 km
  • Karon Beach
    7.1 km
  • Chaithararam Temple (Wat Chalong)
    10.5 km
  • Kata Beach
    10.9 km
  • Big Buddha Phuket
    11.2 km
  • Nai Harn Beach
    16.2 km
Nearby landmarks
  • Nakalay Beach
    360 m
  • Iguana Beach Bar
    560 m
  • Yae Beach
    1.3 km
  • Pang Chang elephant farm
    1.4 km
  • Zorbing at Rollerball
    2.1 km
  • Kamala Muay Thai Gym
    2.2 km
  • Bang Wan Waterfall
    2.3 km
  • 24 Super Cheap
    2.4 km
  • Kalim view point
    2.4 km
  • Patong Beach
    2.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 6 year(s).

Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee1500 THB
  • Distance from city center5 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)588 THB
  • Daily Internet/Wi-Fi fee0 THB
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 50
  • Room voltage220
  • Year property opened2013
  • Most recent renovation2022

Property announcements

Free Wi-Fi access throughout the property.

The Spa is undergoing renovation and will be temporarily closed until further notice.

Reviews of Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.5
Location7.9
Room comfort and quality9.1
Service8.9
Value for money8.6
High score for Phuket
Rating
9+ Exceptional (700)
8-9 Excellent (316)
7-8 Very Good (278)
6-7 Good (79)
<6 Below Expectation (126)
Time of the year
Mar - May (355)
Jun - Aug (459)
Sep - Nov (408)
Dec - Feb (277)

Show reviews that mention 

Showing 1,499 verified guest comments
12345
9.6
Exceptional
Kulissara from Thailand
Group
Superior King Room - Non-Smoking
Stayed 2 nights in November 2022

Best hotel in Phuket”

The staffs were very nice and the room is soooo bug and comfortable food here’s also great

Reviewed December 10, 2022

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9.6
Exceptional
Alan from Thailand
Couple
1 King Bed, Premium Deluxe Seaview Room, Non-Smoking
Stayed 3 nights in November 2022

Stunning views over Patong bay and paradise beach”

Fantastic stay only just opened after Covid so not many guests yet but perfect for us with motorbike. Food superb must have the crispy pork dish 250 baht. Staff so helpful. Infinity swimming pool is amazing.

Reviewed November 09, 2022

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10.0
Exceptional
Duc from Canada
Group
Stayed 1 night in February 2020

Best experience in Phuket”

We are very amazed when going to this hotel. It is huge, beautiful with the upgraded ocean view room. The breakfast buffet and dinner are so delicious. All services are so good, the staff are so friendly with helpful assistance. Thanks a lot! High recommended for anyone who goes to Phuket!

Reviewed March 23, 2020

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Dear Duc, Thank you for choosing U Zenmaya Phuket as your holiday destination. We feel thrilled to have given you an amazing resort experiences with our services and facilities. I am delighted to share with my team how much they continued to make each and every experience a truly memorable one. Hospitality is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. Our Chefs are very pleased how much you enjoyed your meals at our restaurant. We hope your future travel also take you back to Thailand as we look forward to welcoming you again for another great moment at U Zenmaya Phuket. Warm regards, Yaowanarth Phothiprom General Manager

Responded April 09, 2020
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham
9.2
Exceptional
Muztaffa from Singapore
Family with teens
Stayed 2 nights in January 2020

Excellent view”

The view was honestly the best thing about this hotel. Waking up to that view or looking out at the ocean in the jacuzzi, it was amazing. The rooms were very clean and the staff were so welcoming and great. All of the staff were extremely nice to us especially the one who handled our check in. She let us ride the shuttle to Patong for free while we were waiting for the room to be ready and had someone deliver the bags up to our room. The other front desk and cleaning staffs would always greet us whenever we went past them. Breakfast was okay. Quite a selection of foods to choose from and you could have it overlooking the ocean. The only cons for this hotel is that the beach is a tiny inlet of sand but the water was so clean as there is less pollution here and it's more of a private beach spot. Other than that, U Zenmaya was a great experience.

Reviewed January 07, 2020

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9.2
Exceptional
Georgia from Australia
Couple
Stayed 8 nights in February 2020

Really enjoyed our stay!”

Spent 8 days here and absolutely loved it, location was fairly central to all the beaches and places we wanted to go. Staff were very friendly. Hotel is really clean and presented well. I would stay again. My only con would be that their was absolutely no vegan food at the restaurant or breakfast buffet. I had to go into the town to get most my meals. It would be good to have more vegan options (other than steamed vegetables, hot chips and fruit)

Reviewed March 03, 2020

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Dear Georgia, Our sincerest Thank You for your delightful description of your recent stay at U Zenmaya Phuket. We are truly happy to learn how much you enjoyed the good location of the hotel as well as the luxury comfort of our facilities, complimented by the nature beauty of the Andaman Sea. Our staff had been more than happy to note how much you appreciated their efficiency and warm hospitality. On a different note, we Thank you for your comments regarding menu for Vegans for which we are extremely grateful. We are obliged by your recommendations and look forward to welcoming you back for another amazing stay at U Zenmaya Phuket. Sincerely yours, Yaowanarth Phothiprom General Manager

Responded March 12, 2020
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham
9.6
Exceptional
Alan from United Kingdom
Couple
Stayed 2 nights in February 2020

Paradise”

The staff here are exceptional and our upgrade to an infinity pool room with views over Patong bay was exceptional. We did not want to leave the room it wa# that stunning.

Reviewed February 10, 2020

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7.6
Very good
HAIRUL from Singapore
Couple
1 King Bed, Deluxe Seaview Room, Non-Smoking
Stayed 3 nights in December 2022

Great views but far from central Phuket town”

We had problems right off the bat at check-in. We could only check-in and use the room at 5pm due to maintenance of the air conditioners that had malfunctioned. Not to mention the salesgirl wasting our time trying to hardsell us on the Wyndham membership at check-in while we were waiting for the room. Additionally, the jacuzzi, which is the main reason to even book a room here, were constantly breaking down, and at the worst times. Complete turn off when having a romantic getaway with someone. And it takes a while for them to get it fixed again. Also, if you intend to explore Phuket Central and Old Town, this hotel is super far away. About 30-45 mins from those areas which includes Bangla road and night markets. Cost of taxi is around $20 via grab each way. The main saving grace was the room itself. Fantastic views of the rocky beach below and the small bay that the hotel overlooks. Waking up to that view everyday and bird-watching from the balcony with a coffee in hand was magical. The jacuzzi, when it did work, was fun and romantic for us. And the staff were kind enough to set up our bed with swan towels and flowers on our anniversary. We really appreciated their efforts. Facilities were also great, including the pool and gym. Restaurant was nice with great views and the food was okay. Although I'd recommend elsewhere for a meal/drinks. But ordering via Grab can be challenging since menu's are often Thai only and there aren't a lot of food options near the hotel. And just a note, it doesn't seem like there's any staff around apart from the security guards after-hours. Which is strange for a supposed five-star hotel. I had trouble getting my food delivered because there was no front desk support at night. Overall I'd still rate it as a good stay ( 3.5-4.0) even with the really poor start, sub-optimal location, and constant issues with the room facilities, purely on the strength of the views and helpful staff, which quite frankly is something you could also get else

Reviewed January 02, 2023

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8.8
Excellent
QI
Family with young children
Stayed 2 nights in January 2020

Ashley from Singapore”

The staffs were nice and efficient. The chiefs were pretty good (thumb up!) The infinity pool has an amazing sea-view. The rooms were clean.

Reviewed January 13, 2020

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8.0
Excellent
Nilesh from South Africa
Couple
Stayed 8 nights in February 2020

Very good”

Room had a great view and was spacious. Staff were helpful and friendly. The location of this hotel is very good. The only downside is that it is about 15min from Phuket Beach by taxi.

Reviewed March 02, 2020

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Dear Nilesh, Thank You for your delightful description of your recent stay at U Zenmaya Phuket. We are truly happy to learn how much you enjoyed the nature beauty of the Andaman Sea from our property. We are also humbled that you admired the level of service we provide our guests. Your kind words serve as an inspiration to the team and for them to continue to do well. We hope your future travel also take you back to Thailand and we will have the opportunity to welcome you again for another great moment at U Zenmaya Phuket. Graciously yours, Yaowanarth Phothiprom General Manager

Responded March 12, 2020
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham
7.2
Very good
Asif from Pakistan
Couple
Superior Twin Room - Non-Smoking
Stayed 3 nights in January 2023

Good Hotel with Great View”

The hotel is nice with an amazing view and infinity pool. However, the beach and bars/restaurants are a cab ride away.

Reviewed January 17, 2023

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7.6
Very good
syphonexay from Laos
Group
Superior Twin Room - Non-Smoking
Stayed 2 nights in December 2022

Ok for short stay”

Cleanliness should definitely be improved.

Reviewed December 07, 2022

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7.6
Very good
Tan from Malaysia
Couple
Stayed 2 nights in February 2020

Wonderful stay”

Everything are great accept the location, bit far from town

Reviewed June 24, 2020

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6.4
Good
Soh from Malaysia
Couple
Stayed 3 nights in March 2020

Average”

Bathroom shower area was a little not clean, and the water will leak out to toilet area even with glass partition,wet the whole bathroom Breakfast was normal

Reviewed March 26, 2020

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Dear Soh, Thank you for choosing to stay at U Zenmaya Phuket during your recent visit to Thailand. I also Thank you for your comments for which we are extremely grateful. Your feedback helps us identify areas we should address to elevate our services to the promised level of hospitality. We hope your future travel also take you back to Phuket as we look forward to welcoming you back at U Zenmaya. Warm Regards, Yaowanarth Phothiprom General Manager

Responded April 09, 2020
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham
6.4
Good
Veronica from Indonesia
Group
Stayed 3 nights in January 2020

great view”

The best part of it is the view. Service needs to be friendlier

Reviewed November 20, 2020

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4.4
Yuk from Hong Kong SAR, China
Couple
Deluxe King Room with Sea View - Non-Smoking
Stayed 4 nights in January 2023

The facility is old and not clean”

We have arrived at 7:30pm on the 1st night, the staff told us the room we booked has been occupied by others so she said “Upgrade” us. The First room that she assigned has NO hot water. We have no choice but accepted the second room as it has hot water. However, the room has awful smell, hot water only last 10 minutes when I’m taking shower. In the early morning like 6am till now, I keep hear closing doors sound very loudly which wake me up every time. We are very upset for the arrangement. It is a very bad experience that we had. The 2nd night the staff told us to move to a bigger room with the similar as what we booked, the room was big and nice. However, some towers are having yellow spots on it, and the water temperature wasn’t stable too. The staffs are helpful to fix the issue for us, but the facility wasn’t in a good shape. Although we are appreciated for their arrangement and help, we aren’t sure that we will stay at this hotel again.

Reviewed January 25, 2023

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5.6
Alan from United States
Couple
Stayed 2 nights in February 2020

Above average”

Moved into the first room and the sliding door to the pool wasn’t working properly. At least they moved us to the next one. The sea view from our room was great, however, the rooms weren’t well-maintained. Definitely need work done. They were short of staff to a point that the front desk lady had to move our luggages all by herself when we checked out. We felt bad for her that we offered help to carry some of our luggages up the staircase at the end. Overall, I would consider looking for another hotel instead.

Reviewed February 14, 2020

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Dear Alan, Warm greeting from U Zenmaya Phuket. We are glad to learn that you enjoyed the nature beauty of the Andaman Sea from our hotel. While we appreciate you glowing compliment, we also take note of your candid feedback. We highly regard our guest’s constructive comment to help us maintain high standard that guest should expect and enjoy in our hotel. Please accept my sincere apologies for the inconvenience caused due to the service lapses encountered during stay. It is with regret that our team missed the opportunity to delight you, but as I know we can do better, I would relish the opportunity to redeem ourselves and we eagerly await the privilege to one day welcoming you back at U Zenmaya Phuket on a stay that truly reflects our promise. Sincerely yours, Yaowanarth Phothiprom, General Manager

Responded March 12, 2020
Zenmaya Oceanfront Phuket, Trademark Collection by Wyndham
4.8
WAI from Vietnam
Solo traveler
1 King Bed, Premium Deluxe Seaview Room, Non-Smoking
Stayed 2 nights in November 2022

nice view but not ready to open yet”

view and staff are nice nut all the hardware not ready yet. they don't have 24 hours room service and spa yet. Part of room still renovation. so it will be a bit noisy and smelly. I think it's a 3 stars hotel not 5 stars. So it's over price.

Reviewed November 21, 2022

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9.3
Exceptional
Fritz from Philippines
Group
Stayed 4 nights in September 2014

The Best Place to Stay while in Patong Beach - A+”

Great Location with Breath-taking and Scenic Views, Ever Friendly & Helpful Hotel Staff and Massage & Spa Treatment

U Zenmaya Phuket Resort is the best place to stay while in Phuket, Thailand. It is located a few kilometers away from Patong Beach, overlooking the Andaman Sea and Patong Bay. And the views are simply breath-taking. Imagine waking up everyday to the picturesque view of the Andaman Sea and Patong Bay is truly amazing. Definitely paradise right from your room. I understand all of the rooms in the hotel take advantage of this magnificent scenery -- even the resort's restaurant, pool area and lounge bar have amazing views as well. This is definitely one of the resort's strongest point. And should you decide to go to Patong Beach to check out the night life or do some shopping, transportation is not a problem. The resort has free shuttle service to Jungceylon Mall in Patong Beach twice a day. Would have been better if there's pick-up service back to the hotel.. but going back to the hotel or getting around the area isn't really a problem as there are a lot of taxis and tuk-tuks plying the area, even at night or even in the wee hours of the morning. We got the Junior Suite Seaview Pool Access which comes with 1 Hour Spa treatment for 2 persons per stay. Truly, great value for money! The resort staff are ever friendly, helpful and speak & understand English very well. Kudos to the resort's F&B Manager Pom who made my friend's birthday extra special by whipping up a surprise creme brulee birthday "cake" during our stay... and to Chef Garfield who make sure everything was ok and checked too see if we have the best stay possible in the resort. Definitely, highly recommended for those who want to get the best of the both what Patong Beach has to offer and the best of a 5-star resort!!!

Reviewed September 28, 2014

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9.3
Exceptional
Shaun from Singapore
Couple
Stayed 3 nights in July 2014

Relaxing and rejuvenating trip from work stress!”

Excellent Food, the direct access to pool, Good customer service

We had a fabulous stay at U Zenmaya! When we first arrive, we had a personalised check-in service by one of the friendly staff who walked us through the resort. We were also asked to choose the type of pillow and soap of our preference. Most hotels have a check-in time of 2pm and check-out time of 12pm. However at U Zenmaya, we have a full 24hr use of the room as the check-out time depends on the time you check-in. Our room comes with a Jacuzzi and a small private pool shared amongst 3 rooms, facing a stunning ocean view. Their main pool is an infinity pool overlooking the Andaman Sea, but it is kinda small. Our room also comes with a complimentary spa service everyday, so we don't even have to go to the massage parlour at the Patong area. Even the complimentary breakfast provided is of good quality. Besides a continental buffet spread, we ordered our main from an ala carte menu during the weekdays. (Normal American breakfast buffet on weekends). The only disadvantage is that the resort only offers shuttle service to Jungceylon twice per day and is a single trip. But it is easy to get around as the resort is situated between Kamala and Patong beach. It offers free rental of bicycles, but you can also rent a motorbike to get u to Patong area and the Main shopping malls at Jungceylon. It is only about 10 min ride. This resort is newly opened and only have about 50 rooms, so it wouldn't get too crowded or noisy. It is a perfect getaway to recharge and rejuvenate. If we come to Phuket again, this is the hotel we will want to stay again for sure. Excellent service and friendly staff! Thumbs up!

Reviewed July 10, 2014

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9.7
Exceptional
Ruiqi from Singapore
Couple
Stayed 2 nights in October 2014

Awesome hotel! Will definitely return!”

Location is perfect for a peaceful and tranquil retreat. Staff are warm and friendly, service is personalised and thoughtful. Room is well-furnished and comfortable.

Our stay at U Zenmaya Phuket Resort was almost perfect from when we stepped in to when we left the hotel. My partner and I were on a vacation to recharge from our stressful daily routines in Singapore and we were more than satisfied with our stay. The service by the staff were impeccable and despite a slight language barrier, the hospitality shown by them made our experience very fulfilling. The location of the hotel was ideal with its close proximity to the sea and being some distance away from the bustling Patong beach, it offered us a tranquil and zen experience that served the purpose of our vacation. The only regret we have is not being able to spend a longer time at the resort and will definitely be returning to U Zenmaya during future trips to Phuket.

Reviewed October 13, 2014

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