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Good
Based on 80 reviewsSee what guests said
6.5
Universe Hotel
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Lobby
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Restaurant
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Spa
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Fine Arts Museum - 2 km from property
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6.4 Good location
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6.4Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Air conditioning

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Room choices
Universe Suite
...
  • City view
  • 50 m²/538 ft²
  • 1 single bed and 1 double b...
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Deluxe City View (Double or Twin)
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds and 1 double ...
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Superior Room (Double or Twin)
...
  • No view
  • 18 m²/194 ft²
  • 2 single beds and 1 double ...
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Verified guest reviews

Agoda Reviews (80)
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Cleanliness7.1
Facilities4.5
Location6.4
Room comfort and quality6.5
Service6.7
Value for money7.0
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Superior Room (Double or Twin)
Deluxe City View (Double or Twin)
Universe Suite
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12345
6.8
Stephen from Ireland
Solo traveler
Superior Room (Double or Twin)
Stayed 1 night in December 2016
Okay place, clean and modern but rough at the edges.
Stayed for one night, seems to be more geared for Chinese.
Reviewed December 14, 2016
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7.3
Wayland from United States
Couple
Deluxe City View (Double or Twin)
Stayed 1 night in November 2015
Deluxe City view is 22 square meters, not 32
rooms are nice, girl-friendly, nice lobby
Although Agoda lists this hotel as near Pham Ngu Lao, it's actually quite far from it. You'll need to walk about 30 minutes to get there. Not a whole lot of nightlife around the block. ,a KFC across the street for quick meals. Their Deluxe City View room listed on Agoda as 32 square meters is actually 22 square meters. The receptionist initially tried to give me a room that was 15 square meters, but I went back down to get the right room. The hotel and room itself is quite nice with a balcony. At night the watchmen won't bug you about bringing a guest home.
Reviewed November 30, 2015
1 traveler found this review helpful. Did you?|
6.3
Lee from Singapore
Group
Deluxe City View (Double or Twin)
Stayed 1 night in November 2015
Something amiss ....
Scratching my head to recollect 3 best things. Scratching the bottom of the barrel to come up with three things (1) location on main busy road (2) basic amenities (3) minimal interruption
[Sorry previous review incomplete and submitted prematurely. Mistaken "Return" key for next line.]. I had stayed in this hotel before and was satisfied, and even recommended to friends. Returned for old time sake (even though I stayed in other more satisfying hotels). This time however something seems to be amiss. (1) Request for Queen size bed not met. I booked two rooms with a Queen size bed, but instead was given a double single bed on both separate days I stayed there. On both occasions, the request was not met. Male Staff was rather unhelpful. (2) Air-con was way below expectation. It was very hot and stuffy. Staff said they had not "switched on" (probably meant central switch was not on). It took a very long time to cool down, and even then it was not cool. Had to open balcony door for ventilation. (3) The hotel used to have a massage centre. Had good experience with a relaxing hot-stone massage. This facility disappeared after renovation. What a miss! (4) Breakfast was basic. I simply wished for the breakfast of my previous hotel in HCM City. Finally, I most probably will stay in the hotel again. Also disappointed with booking through Agoda even though I had booked most of my hotels through them many times. May now also reconsider using Agoda again. (I may share more detailed review in another websharing site for fellow travellers)
Reviewed November 23, 2015
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6.3
Lee from Singapore
Group
Deluxe City View (Double or Twin)
Stayed 1 night in November 2015
Something a miss
Can't really pinpoint exactly the positive aspects - scratching the barrel to come up with three:
My previous visit together with travelling buddies were (past reviews) were rather positive. But this time it seems there were something amiss.
Reviewed November 23, 2015
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7.7
Ian from United Kingdom
Solo traveler
Deluxe City View (Double or Twin)
Stayed 8 nights in April 2015
Good for the price
Staff, room, comfort
Very enjoyable
Reviewed May 05, 2015
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6.0
Takemitsu from Japan
Business traveler
Superior Room (Double or Twin)
Stayed 1 night in April 2014
Just okay
price, place, to go to the airport
Reviewed December 31, 2014
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6.7
Takemitsu from Japan
Business traveler
Superior Room (Double or Twin)
Stayed 1 night in January 2014
Just okay
Comfort, good for short time, price
Reviewed December 31, 2014
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5.7
laura from United States
Couple
Superior Room (Double or Twin)
Stayed 1 night in January 2014
value for money
Good location
Good place for 1 night, seemed a little shady
Reviewed December 25, 2014
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7.0
Lee from Singapore
Couple
Superior Room (Double or Twin)
Stayed 2 nights in November 2014
An good-enough hotel for an ordinay traveller
1. Generally clean hotel environment
Reviewed November 26, 2014
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7.0
Wang from Singapore
Solo traveler
Superior Room (Double or Twin)
Stayed 2 nights in November 2014
Clean with pleasant staff
Clean, reasonable price offer and helpful staff.
Above average . staff are warm and friendly. effort to eradicate mosquitoes but there are some in the room.
Reviewed November 18, 2014
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Universe Hotel
|Good 6.5
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