Up Hostel

Up Hostel

#135, Sisowat Quay, Doun Penh, Phnom Penh, Cambodia
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Double Room - Non-Smoking - Guestroom Up Hostel
Double Room - Non-Smoking - Guestroom
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     Up Hostel
     Up Hostel
    Balcony/terrace Up Hostel
    Double Room with Private Bathroom Up Hostel
    See all 45 photos
    Balcony/terrace Up Hostel

    Guest reviews

    2.5
    Review score
    /10
    (2 reviews)See what guests said
    6.8
    Good

    "It was cheap and good location, good bed, good a/c."

    Leila

    -

    March 15, 2016

    Property highlights

    • Airport transfer

    • Located in heart of Phnom Penh

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!Last booked a few minutes ago
    Review score
    Location
    2.5
    See map
    Popular neighborhood
    Nearby
    Popular
  • Night Market90 m
  • Star Mountain Gems120 m
  • Phnom Penh's Night Market120 m
  • Psah Chas - Old Market140 m
  • Cambodia Post Office230 m
  • Din Art Gallery350 m
  • Norton University370 m
  • Kool As U390 m
  • Artisans d'Angkor470 m
  • Preah Sisovath Street520 m
  • Value for money6.4
    Location rating2.5
    Nearest airportPhnom Penh International Airport (PNH) - Cambodia
    Distance to airport9.7 km
    Select your room
    Double Room with Private Bathroom
    Double Room with Private Bathroom
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    • 1 king bed
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    Superior Double Room with Terrace
    Superior Double Room with Terrace
    ...
    • Room size: 13 m²/140 ft²
    • Balcony/terrace
    • 1 king bed
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    Standard Double Room
    Standard Double Room
    ...
    • Room size: 15 m²/161 ft²
    • Shared bathroom
    • 1 king bed
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    Double Room - Non-Smoking
    Double Room - Non-Smoking
    ...
    • Room size: 3 m²/32 ft²
    • Shared bathroom
    • 1 king bed
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    Single Bed in 8-Bed Mixed Dormitory Room
    Single Bed in 8-Bed Mixed Dormitory Room
    ...
    • Room size: 30 m²/323 ft²
    • Shared bathroom
    • 1 bunk bed
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    More about Up Hostel

    More about Up Hostel

    An overview

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    What they offer

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    Nearest essentials

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    Property's guest policies

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    Real reviews from real guests

    Booking.com Reviews (2)Agoda Reviews (28)
    6.5
    /
    10
    Cleanliness5.9
    Facilities4.9
    Location8.6
    Room comfort and quality6.9
    Service6.2
    Value for money6.4
    Provided by verified guests of Agoda
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    All guests (28)
    All room types
    Showing 26 verified guest comments
    12
    10.0
    Exceptional
    Tan from Singapore
    Solo traveler
    Standard Double Room
    Stayed 1 night in December 2016
    na”
    na
    Reviewed March 20, 2017
    4.4
    Taryn from Canada
    Couple
    Double Room - Non-Smoking
    Stayed 2 nights in December 2016
    Keep looking ”
    I can see potential for this place to be an enjoyable stay, but not in its current state. We were told upfront that the aircon in the room didn't work but there was a fan so that's fine. Wifi wasn't working but "supposed" to be up soon... no signal for the entire stay. Door to balcony off our room didn't lock and when we asked about putting valuables in the lockers in the hall were told those were also broken. One of two women's toilets broken, one of two men's showers had no heat. Staff seemed pretty disinterested in everything and the one guy smelled terrible. Give this place a pass!
    Reviewed January 25, 2017
    3.2
    Jessica from United Kingdom
    Couple
    Double Room with Private Bathroom
    Stayed 1 night in December 2016
    private room with bathroom”
    Worst hostel in one month of travelling asia. Unwelcoming dark dingy entrance. Door answered by a guy off his face on drugs. Room 105 allocated it had an old pink sheet on the bed with stains and clearly old. Musty bedding, damp room. Bathroom old and not clean. Shower was a joke, it just dribbled a few drops of cold water even though it was meant to be a got shower, I gave up it was pointless. Communal area ok apart from two guys vacantly staring into space clearly on something. They had a puppy which was cute apart from having to clean up wee and it's poo after it many times and we were only there one night as the guy could not be bothered to even move. Do yourself a favour and stay elsewhere!
    Reviewed December 19, 2016
    8.8
    Excellent
    hui from Taiwan
    Group
    Double Room with Private Bathroom
    Stayed 1 night in October 2016
    GREAT~”
    It's a wonderful living experience.
    Reviewed October 13, 2016
    6.8
    Good
    Leila from Brazil
    Couple
    Standard Double Room
    Stayed 1 night in February 2016
    Great location”
    the location was really good! Right in the riverside. Many options of restaurants around thr hotel, many atms, near the bus terminal, night market, walking distance (20min) from the royal palace. The reception was very messy and our room was not ready when we arrived... We needed to wait about 15min to the guy to make the bed :( The toilets was not dirty, the pressure of one of the showers was bad but the other one was ok. It was cheap and good location, good bed, good a/c. It was ok.
    Reviewed March 15, 2016
    5.2
    Mariann from Philippines
    Couple
    Standard Double Room
    Stayed 3 nights in February 2016
    the owner seem drunk most of the time”
    we arrived early morning from our bus from siem reap and the owner seemed passed out. we just left our bags when the guard opened the hostel, and then wandered around the city waiting for the owner to wake up. he was easy to speak with but sometimes it seems he couldn't process our discussion (perhaps he's hung over). all else, standard. we got the room for $10 for 2, average for phnom penh. toilet 2/5, room 2/5, common area 2/5 (it was super dirty and a lot of dead insects on the floor, tables, everywhere when we arrived and they had to sweep them off first). not staying here again.
    Reviewed March 01, 2016
    5.6
    Anne from United Kingdom
    Couple
    Single Bed in 8-Bed Mixed Dormitory Room
    Stayed 2 nights in January 2016
    Somewhere if you like peace and quiet ”
    It was an odd beginning to our visit as nobody works on reception. There was nobody running the hostel until 22:00 every night. The nice security guard made some calls and let us into a double room (we had booked a dorm but decided to stay in the double for the little extra as dorms are sort of half finished). On arrival the hostel manager was lovely and made us feel very welcome although we must admit to an odd experience of staying in a hotel with not a soul there! (Could be seen as good or bad though ☺.) The only negative really was on day of leaving (check out 12:00) at 7am the cleaning staff let themselves into our room without knocking whilst we were dressing ( a lil embarassing im not going to lie and as early as it was a knock would have surficed). Overall for the money, quality of rooms (not dorm) and location we'd stay again but id make sure i locked the door when coming back from shared showers!! 😅
    Reviewed February 12, 2016
    7.3
    Very good
    Raksanalee from Thailand
    Solo traveler
    Double Room with Private Bathroom
    Stayed 2 nights in January 2016
    good location, good staff but old room”
    good location, good staff but old room
    Reviewed January 13, 2016
    6.0
    Muhammad from Singapore
    Couple
    Stayed 1 night in December 2014
    only good for short stay”
    location, location, location
    The door to our room was unable to close properly, thus lack of privacy. Otherwise, only good for short stays
    Reviewed August 28, 2015
    4.0
    Laura from United Kingdom
    Couple
    Stayed 1 night in February 2015
    Such a disappointment!”
    Location and only location
    The pictures look really great as once upon a time someone put a lot of hard work into making this place quirky with real character. It's such a shame that the staff just have no motivation what so ever. We didn't feel welcome upon arrival and when at reception for help the staff were no where to be found as they were busy watching TV under the desk. There is no wifi here even though it says there is, always a bummer! The room itself was decent with a view of the river, however without a bathroom and wifi it was way too pricey. The location is great if you want to be close to the main restaurant/pub area for tourists. Just keep in mind that the hostel is above a restaurant and so it is pretty noisey at night. When it comes to the shared bathroom I cannot emphasise enough how disgusting it is: hairs, blocked drain, nasty smell, mould ++ It really hasn't been cleaned properly for a long long time and for this reason mainly, I would never stay here again!
    Reviewed March 01, 2015
    4.7
    Anel from South Africa
    Solo traveler
    Stayed 2 nights in February 2015
    Needs a good deep clean”
    Location
    This hostel is not great at all, it's really dirty and the hallway that goes up to the hostel is really smell! It's a great location but there is a few other hostels in the same area that is much better! The room was spacious, but the floor was dusty and there was some blood on my bedcover! When I got there there was no one at reception and a had to wait a few minutes before someone showed up!
    Reviewed February 14, 2015
    5.3
    Adrian from Switzerland
    Couple
    Stayed 1 night in January 2015
    Not nice anymore.”
    Location
    The Hostel look like someone invested a lot to make it nice. But sadly now no invest to keep it that way. Many things are broken and bathroom is not clean. The staff is not motivated except one.
    Reviewed January 20, 2015
    7.0
    Very good
    Hoi from Hong Kong
    Solo traveler
    Stayed 1 night in December 2014
    Hostel locating near the river view”
    1) river view; 2) near the city; 3) with a large balcony in Room 101
    No towel when I moved-in and the bathroom was so dirty. But the staff could help me to keep my luggage until I left lately.
    Reviewed January 07, 2015
    8.7
    Excellent
    Maerielle from Canada
    Couple
    Stayed 1 night in November 2014
    Good stay ”
    Great location, friendly staff
    It was nice that we got upgraded to a balcony front room, facing the river with no extra cost (however it was a bit loud). Staff was always friendly and rooms and the bathroom were clean. We had a private room but didnt realize that we had no private bathroom. For the amount we paid, it's not quite worth paying since you always had to leave the room to shower/use the toilet. None the less it was a pretty good stay
    Reviewed November 12, 2014
    4.7
    Frank from Netherlands
    Couple
    Stayed 1 night in November 2014
    Didn't like it”
    Cheap, cleanish, location
    We got a room without a window, and it was very small. The bed was comfortable but I still didn't like the room at all.
    Reviewed November 10, 2014
    7.0
    Very good
    bb from Singapore
    Solo traveler
    Stayed 1 night in July 2014
    value for money”
    good location, clean room, friendly stuff
    Wld be great if filtered water is provided. Lack of common areas too.
    Reviewed July 21, 2014
    3.3
    Cassie from United Kingdom
    Couple
    Stayed 3 nights in July 2014
    Lifeless and going downhill ALREADY”
    Location
    We found somewhere cheaper to do it. Despite having paid alot for a VERY small double room, the bathroom was shared, which would have been fine, if anyone had emptied the bins in the 3 days we stayed or cleaned the showers. Male and female facilities are next to each other and there are no locks, in the toliets or showers. There is no spirit in this place and if you want to meet people you wont as there is no communal area. Overpriced and going downhill as the staff have no incentive to do anything but sit behind a desk so you cant see them.
    Reviewed July 07, 2014
    8.3
    Excellent
    Yohanes from Indonesia
    Group
    Stayed 1 night in May 2014
    Cheap and great hospitality staff”
    cheap, clean room, nice location
    good and superb staff
    Reviewed June 01, 2014
    6.7
    Good
    Liudmyla from Ukraine
    Couple
    Stayed 1 night in May 2014
    The hotel has a high review score, but It's ok”
    Location, renovation, friendly staff
    Staff didn't speak English well, but they were very friendly. Hotel is newly renovated. There is a bad smell in the corridor and the window is not opening to outside, it is facing the dark corridor. The bathroom is not renovated.
    Reviewed May 26, 2014
    9.3
    Exceptional
    Roeung from Cambodia
    Solo traveler
    Stayed 1 night in April 2014
    Awesome and unique”
    affordable, best view to the river, and tourism area
    I would like to say it's an affordable hostel with a really comfortable stay. about the location is in the central of the city so all the place for visit it's really near, and i can walk to visit the phnom penh city, also got restaurant near the hostel as well. e
    Reviewed April 25, 2014
    12
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