Good location, not so good service”

Location is good in the center of Charlottenburg. Hotel itself is bit old, only bathrooms was recently renovated. Also despite lift there are many stairs to get to the reception, which is in fourth floor. Luckily I didn’t have heavy luggage. Most of the staff is very rude and unhelpfull. Had some issue with my booking and reception was angry to me because they had communication issue with the agency. Next day there was only friendly staff member I met at the reception. He was helpful and made the call and cleared everything for me in just two minutes. Saw other guy at reception shouting to customers every time I was near reception.

Great location in the city center”

The location in the city center is great for exploring Berlin. The room was very spacious. I arrived a bit earlier, but the friendly staff managed to give me the room a bit earlier so that I can recover from a jetlag.

Great Location”

The location is close to the zoo station. The hotel is in a great location for exploring the city. The room was tidy and the breakfast was included. The worst thing is the stairs. If you come with a big heavy luggaues it's very difficult to climb up the stairs!

Terrible access but Good Location”

don't bring in too many luggages when you're here, it was gruesome, cause the hotel is situated on the 5th floor, the elevator only goes from 1st floor to the 4th floor, so you have a flight of stairs from the ground to the 1st floor and from the 4th floor to the fifth floor. we were carrying 4 large luggage and the day we left the power was out and we had to walk all the way down the flights of floors, you can imagined the load we had to carry through the flight of floors. not recommended if you want to shop and carry heavy load.

Nice room but unhelpful staffs.”

The room is clean, space is good enough for 2 if you book double room. However, th le check in staff that I met spoke almost no English, I have to run up and down then old creepy stair in the middle of the night to find the reception to check in.

Great location!”

Location of URH is great, no question about it! Room was big, recently renovated and comfortable. Windows to smaller street so really no extra noise. The staircase was a bit of a minus, but that was clear already when booking the room so cannot complain.

Good basic hotel in very good location”

Positives: Good value! Good location to underground and buses 100 and 200, and some local sites (zoo, ruins of stunning Kaiser church tower, Katte Kolwitz Gallery), lots of local restaurants.. Comfortable room, though the single is not like those published, it’s quite tiny and basic, excellent shower, very quiet (I was on the upper floor), very good German breakfast with lots of choice though big groups may make getting to the buffet challenging at times, though most times fine(after 08:30). Negatives: Reception staff can be a bit grumpy, though they usually warm up with time. Ignore Agoda’s advice that electronic proof of booking is fine, the hotel expects printed voucher (I managed to email it to them in the end). The hotel is on the 4th floor, the lifts run between floors so expect some stairs.

Value of money”

it is a very recommended hotel for your trip in Berlin, the downside of this Hotel is only the elevator service. you need to carry your luggage to 1 floor because the elevator stops in the middle of each level

Easy access”

Many things are good, good breakfast, friendly staff, the hotel is near train station and in shopping area, many restaurants near by, near attractive famous places, but by the hotel name "upper room", it is not a good idea to carry large luggage with you!!

Awesome hotel right around the big shopping street”

I can really recommend this hotel. I stayed in a double room by myself. The room was not very big, not desk or anything like that, but it was very cosy and had huge windows. The staff was super nice and helped wherever they can. The Hotel is right around the corner of Kurfürstendamm, where you can shop and find something to eat. But there were cute bars and restaurants right outside the hotel, too. Breakfast at the hotel was very nice. So all in all, I would definitely stay there again.

Great location for short stay in Berlin”

we stayed only for 1 night but i will use that hotel again if i would come to berlin privatly. it is almost in the center of the city, well comunicated with subway or busses, thera are a lots of shops or restaurants arround, the are 2 big parkings just 50 m from hotel, it is easy and quick to get there, however it is not easy to find hotel building on the street - hotel is just on the top 2 levels of standard building.

An enjoyable stay!”

the location is excellent, right smack in the middle of action, near the zoo (and train station). the room is very clean, and the shower / toilet facilities are excellent. i loved the breakfast -- a good spread and tasty, which is an excellent way to start the day. the staff (at both kitchen and reception) are also friendly and helpful. i also appreciate the free wifi. and it's not expensive too, so, excellent value for money! the only gripes: 1) the rooms are far from sound-proof, so when neighbours return or leave while you are sleeping, you can get woken up. 2) the rooms can get a bit too cold ('cos they are at the roof), with windows you can't close tightly and a duvet that's too thin. but in summer (or if the heating is turned on), this won't be a problem at all.

Nice hotel and good location”

The hotel is really clean and comfortable. Most impostant, it has air conditiion. But it's on the upper room, that means you need to carry the luggages up for a few floor to your room without lift. The location is good. It's close to train station and also in the centre of the shopping area.

Acceptable”

Very bad service, unfriendly ，not sound proofing at all

Good place for short stay”

Good enough. Brekfast was very good, very comfortable location near Kurfurstendamm, staff could be more helpful

Upper Room Hotel”

Great location, good room, helping personal, great value for the money.

Best location in Berlin ”

Great Location”

Location in the center of west Berlin. All staff are russian but they can speak english.

Good location and clean room”

The only things positive about the hotel were the location and the cleaning. The staff at the reception could have been more friendly. I don't think I have ever seen a room that small and a more complicated way to get to the room and an interior staircase so dangerous.

Bad first impression, but nice apartment”

The main entrance doesn't look inviting, and the reception was in the 4th floor. No lift from main entrance to reception. Lift from first floor to 3rd floor - very small lift. The reception area does not look very nice. The Internet is not too stable. Breakfast ok, but a bit small eating area when all the guests came in. No aircondition. Nice bathroom and kitchen area. Big table in the apartment.