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Review score
Based on 5 reviewsSee what guests said
5.7
Urban Hotel & Spa
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5.7 Guest rating
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"Location good and friendly helpful staff"

AnonymousUnited Kingdom
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5.6 Location score
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5.6Location
  • 300 meters to public transportation

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Room choices
Deluxe Double or Twin Room
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  • 20 m²/215 ft²
  • 2 single beds or 1 super ki...
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Double Room
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  • 12 m²/129 ft²
  • 1 king bed
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Comfort Double Room
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  • 15 m²/161 ft²
  • 1 king bed
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Single Room
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  • 10 m²/108 ft²
  • 1 single bed
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Comfort Triple Room
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  • 27 m²/291 ft²
  • 1 single bed and 1 king bed
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Announcements

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time. Please note that access to the hot tub is at an extra charge.

Verified guest reviews

Agoda Reviews (5)Booking.com Reviews (459)
5.2
Review score
Filter by guest type:
Cleanliness5.6
Facilities10.0
Location5.6
Room comfort and quality6.5
Service5.6
Value for money5.6
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Showing 5 verified guest comments
3.7
Haziqah from Malaysia
Family with teens
Comfort Double Room
Stayed 1 night in October 2013
not for family, poor staff performance
nice deco and bed
First of all, it is not suitable for family as it is quite small and the staff was neither attentive, nice or at least pleasant to tourists. I would not book this hotel again but I MAY recommend it to other business travellers if there wasn't any other hotels available. IBIS in centre of lille was way better. Dinner was horrible. I am not trying to be negative but waiting an hour for our food, or trying to get the waitress to notice us (it was a really small room and it was so difficult to get her attention) or the abysmal food we received in the end.. was just a really bad experience. Really love the decoration though. It was quite far out from town too.
Reviewed December 30, 2013
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4.3
Haziqah from Malaysia
Family with teens
Double Room
Stayed 1 night in October 2013
Not a hotel for family, poor staff performance.
comfortable room, nice deco and bed
First of all, it is not suitable for family as it is quite small and the staff was neither attentive, nice or at least pleasant to tourists. I would not book this hotel again but I MAY recommend it to other business travellers if there wasn't any other hotels available. IBIS in centre of lille was way better. Dinner was horrible. I am not trying to be negative but waiting an hour for our food, or trying to get the waitress to notice us (it was a really small room and it was so difficult to get her attention) or the abysmal food we received in the end.. was just a really bad experience. Really love the decoration though. It was quite far out from town too.
Reviewed December 30, 2013
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8.8
damien from France
Couple
Double Room
Stayed 2 nights in September 2016
Week-end
Personnel agréable, Spa somptueux et privative. L' hotel était au dessus de nos attentes.
Reviewed October 05, 2016
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2.0
Nathalie from France
Couple
Double Room
Stayed 1 night in November 2015
deception
Malheureusement après avoir réservé une chambre plusieurs mois à l'avance, l'hôtel ma prévenu une semaine avant mon arrivée qu'il n'y avait plus de chambre pour moi !!! Quel professionnalime !!!
Reviewed November 19, 2015
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10.0
david from France
Couple
Double Room
Stayed 1 night in June 2013
Vraiment relaxant
Accueil service spa
Reviewed June 25, 2013
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Urban Hotel & Spa
|Review score 5.7
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