2 nights stay”

We checked in for an early mid-autumn festival ahead of the festivities. This is our 3rd time at Urban Pier 2. We generally liked the place due to the convenience to the center of places of interests in Kaohsiung. However, let me bring out some issues with this accommodation. First, communication with the owner is through phone even when you have already arrived at the property. There is no staff in the counter and the front door is usually closed and number code will be sent through SMS by the owner. This is a big inconvenience for foreigners who don't have local phone numbers or internet access. Second, issue of security: there is no staff during night time and every door is number coded. Anybody who knows the combinations, can enter anytime. Third, in our 2 nights stay at Urban, only our towels were replaced with new ones, but our water bottles were not replenished, and our room was not cleaned (only the garbage was taken out). Fourth, there is no common area that one can really lounge about or meet other people. The "lobby" has some animal stuff toys (where it could have been an area where guests can sit), a loft where the only seats are available (you have to climb up to be seated), and a tube slide for children.

Sub-standard Security and hygiene”

Pros - price reasonable, excellent location at 駁二 - there are toys and a long slide in the lobby Cons - no staff at reception after 5pm as shown at the door of the “hotel” which was not stated before booking ( but the worse is there was no one even we arrived at 4.40). Luckily we went there with a local who helped us to sort out getting into the room. - security was in question as they use digital password lock for main door and room door. They did not change the password combination - the hygiene in the room was not good as dirts and hairs were found on the furniture and in the washroom - the water pressure was not enough for the shower head

Not super bad”

The stay wasn’t super bad or anything. But one of the staff we kept having to interact with left me stressed and on edge to have to interact with her again. The room and bathroom could have been cleaner. But mainly the confrontation with the woman was the main source of irritation. She kept questioning what room we were staying in and even though there was a language barrier she kept drilling us with questions even though we couldn’t understand what she was saying. It was stressful. She seemed confused on the fact that we bought the room through Agoda. The location was great and near the ferry to Cijin island and super close to the mrt. Overall it was a good stay but I was happy to leave due to the woman.

Good place to stay”

Everything’s good. The room is smaller than I thought, but it doesn’t bother me. Just a one night stay for me.

Nice location”

This is our second time at Urban Pier 2. The location is very convenient to us.

Good”

the location is ok. the room is very small . i found my one side of bed is wet after i come back for dinner. lucky after i contact the hotel staff they able to changed me to a new room .

For the price I pay, I can get something better elsewhere!”

The hotel is cute and adorable but I could have booked somewhere else for the price I paid.

No staff. You get PIN numbers and check yourself in. All are in Chinese, all remotes, TV and infos”

Room was ok with 2 double bed and enough space for kids to sleep as they were on floor. Hotel has no staff other than people who empty rubbish and there is water filter at entrance and was walking distance from MRT.

Its near to many tourist areas”

The Good: It's near to many sightseeing areas. The location is almost at the center of the tourist spots and MRT station. The Bad: There is no staff at the lobby. The door is closed most of the time and can be opened by number combination, meaning that if you have not checked in, there's no way for you to enter. However, the trick is to call the number of the owner (listed in the agoda booking) .

There was no one at reception”

We arrived half an hour before check-in time (3pm), the door was locked, and there was nobody inside. We waited outside the hostel for 45 minutes until one of the guests staying at the hostel had come back and let us in. After another 10 minutes of waiting, the guy working there finally shows up and checks us in. He tells us the passcode for the front door and our room door, which, by the way, is super simple to figure out and anyone at the hostel would be able to go into another guest's room if they followed the same passcode pattern. So, not particularly secure. The bathroom emitted an absolutely foul stench. Even with the bathroom door closed, it still stank up the rest of the room. Disgusting. We only had 2 bottles of water for our 2-night stay and our rooms were not cleaned during our stay. We couldn't even get help and ask for more water as the guy working there was almost always absent. Check-out time was 11am and of course, the guy was 15 minutes late. Be warned.

high CP value.”

good for short stay!

Interior was nice but,”

clean, friendly staff, metro station close by. but when I stay in here, I couldn't see the staff when I was looking for a staff that need some help. also I think that all the staff should be more professional.

No staff after 4pm”

Difficult to check in and check out / pay. Great fun for the kids

Acceptable”

The room by the road is way too noisy.

Great place”

Had an absolutely great stay. It was also really helpful to have a front desk that could speak English. I will definitely go there again :)

Accommodating staff”

The bed was wet when I checked in because of a leak in the ceiling. However, the staff responded late at night on a holiday to change my room, which was easy because all the doors use electronic locks and keycodes instead of regular keys. They just texted me the keycode for my new room.

Receptionist”

Should be always available on the front desk. Can't understand or speak a little English since we're Asian that staying. Not everyone can reach you thru phone call. Please send already the code and details of the room. I waited long time before someone came out to assist me. Thank you

Good”

Good hostel!

方便”

距離捷運車站很近，而且去駁二也很方便。只是附近沒有什麼餐飲點和便利商店，遺憾。

不錯”

除了工業風外露的管線聲音很大之外 其他一切符合其所