The property does not have a 24-hour reception. Reception is open from 09:00 AM to 09:00 PM.
Check-in is between 02:00 PM and 09:00 PM. Guests arriving outside the mentioned check-in hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.
Please note that the total price of the reservation, including the city tax, will be charged on the day of the booking in order to confirm your reservation. This is not a pre-authorization. If you need to cancel, the amount will be refunded as per cancellation policy.
Guests are kindly requested to inform the hotel of their estimated arrival time. This can be noted in the Special Request box during booking, or by contacting the hotel using the contact details found on the booking confirmation.
Please be advised that the front desk is open from 09:00 to 21:00. Pre-arranged late check-in is possible until 23:59. Arriving after 23:59 is not possible.
Please be advised that your studio/apartment will not come with daily housekeeping services. We can arrange these services for you at an extra charge. For more information please contact us directly.
Please note that supplements/extra’s are not calculated in the total costs and will have to be paid at the property at check-in time. This applies to parking costs as well.
Please note that guests are required to bring the credit card that was used to make the reservation. The guest will have to sign our General Policies. The guest needs to present a valid photo ID and a personal credit card. Pre-pay cards can not be accepted. When no credit card can be provided, a deposit need to be payed.
Studio: EUR 150 deposit
Apartment: EUR 300 deposit
Penthouse: EUR 500 deposit
Please note that it's possible to request two single beds instead of one double bed, at an additional charge of EUR 5 per bedroom. Please inform Urban Residences Rotterdam in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.