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Very good8.0
Based on 55 reviews
87% would recommend to a friend
URH Palacio de Oriol
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8.0 Very good location
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8.0Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

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Room choices
Single Room
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  • 19 m²
  • 1 single bed
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Junior Suite with Sea View
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  • 40 m²
  • 1 super king bed
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Superior Room
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  • 25 m²
  • Non-smoking
  • 1 double bed and 1 queen be...
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Standard
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  • 25 m²
  • Non-smoking
  • 2 single beds and 1 queen b...
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Verified guest reviews

Agoda Reviews (55)
Booking.com Reviews (1188)

5.8

Filter by guest type:
  • Cleanliness 8.5
  • Facilities 7.4
  • Location 8.0
  • Room comfort and quality 8.6
  • Service 8.1
  • Value for money 8.0
Excellent
  • Cleanliness 9.6
  • Facilities 8.0
  • Location 8.4
  • Room comfort and quality 9.3
  • Service 9.2
  • Value for money 8.4
  • Cleanliness 8.5
  • Facilities 7.4
  • Location 8.0
  • Room comfort and quality 8.6
  • Service 7.8
  • Value for money 7.9
Very good
  • Cleanliness 8.9
  • Facilities 6.0
  • Location 7.7
  • Room comfort and quality 8.7
  • Service 8.3
  • Value for money 8.3
Very good
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 6.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 8.0
Very good
  • Cleanliness 7.5
  • Facilities 6.0
  • Location 8.5
  • Room comfort and quality 6.7
  • Service 7.5
  • Value for money 7.0
Excellent
  • Cleanliness 8.0
  • Location 8.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 8.0
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8.4
Yvette from Netherlands
Business traveler
Superior Room
Stayed 1 night in April 2017
Beautiful building and lovely service”
The building is a great impression when you arrive, the hotel itself is very nice and comfortable. Staff has been great assistance and personal contact.
Reviewed May 04, 2017
Good morning Mrs Yvette, Thank you for your review. Thank you for visiting us and we hope to see you soon. Best regards,
Responded June 28, 2017
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URH Palacio de Oriol
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6.8
MARY from United States
Solo traveler
Standard
Stayed 1 night in September 2016
Lovely and enjoyable ”
Chose location for proximity to cruise pier. Hotel looks elegant from the outside and the main area downstairs at reception. Dining area pleasant. Good breakfast buffet for decent value. Rooms was clean and spacious with large window overlooking the water and was able to watch a cruise ship exit and my own ship enter. I walk a lot and was able to walk and take the transporter bridge to the pier. A bit of a jaunt but fun and historical. I enjoyed it and would do it again. Try it.
Reviewed November 22, 2016
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10.0
Mr from United Kingdom
Couple
Standard
Stayed 1 night in November 2016
Well situated for ferry port of Bilbao”
We have stayed before but last time had a room higher up away from the railway station , which we were not aware of on previous visit but overall good, food good. Yes would recommend this hotel It is good value for money , would stay again.
Reviewed November 19, 2016
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5.2
Martin from United Kingdom
Couple
Standard
Stayed 1 night in September 2016
Dissapointing”
The hotel restaurant was very poor dinner almost inedible. Veal so over cooked it was like shoe leather, and very short staffed waited 30 mins for coffee. After a long journey across Spain my husband and I went to bed at 10 and were woken after 12 by a phone call asking my husband to move our Land Rover as another guest could not park. My husband got up and dressed , went down to find several free spaces and our car was parked as close on the white lines as possible.There was no sign of any guests, He discussed this with the night porter who just made excuses, then again in the morning we discussed with the reception still no real apology, my husband failed to get back to sleep . And concequently had a very difficult day on our onward travel. We do not feel the hotel dealt with our problems. We will not stay here again .
Reviewed September 17, 2016
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7.2
Kate from Switzerland
Couple
Superior Room
Stayed 5 nights in May 2016
Nice option out of city centre”
We were really happy with our choice to stay here. We stayed in the superior room with a terrace in the Palace part, which was elegant and had lovely extra high ceilings. Bathroom was also very nice. We had a rental car so it was really easy to get in and out of the city, and for us was great to get down the coast quickly. Santrutzi is a great buzzing suburb with its own shops and restaurants. Tip: lots of free parking on the road below the hotel, and easy access over the footbridge. Downside was the patio furniture on the terrace covered in bird poo. We didnt find the trains too bad (no problems sleeping) and we were on the backside.
Reviewed May 08, 2016
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7.7
David from United Kingdom
Couple
Standard
Stayed 1 night in November 2015
Convenient for the Ferry,Too Close To The Railway”
Convenience, Ambiance, Helpful Staff
The hotel is a splendid building in a pleasant but built up area, with plenty of restaurants nearby. The rooms are nice and spacious but the Euro 65 rooms back onto the railway line where trains run from 5? am. We were offered a room upgrade for 27.50, which may avoid the intrusion of the noise from the railway? There is an excellent and secure underground garage for an extra 15 euros. The staff are very helpful providing a ma and directions for restaurants and fuel stations. We did not sample the in-house restaurant.
Reviewed November 04, 2015
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9.3
Martin from Denmark
Business traveler
Standard
Stayed 4 nights in September 2015
Eurohopper ”
Building charm, room, staff
Lovely old building to stay in. It's a quiet part of town and despite it being next to a train station (not metro) and a building site, it still feels very relaxed.
Reviewed October 03, 2015
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8.0
David from United Kingdom
Couple
Standard
Stayed 1 night in November 2014
Stayed 1 night”
Cleanliness, convenient for ferry, reception staff
Reception and the general standard of the hotel were very good. I would use this hotel again if catching the ferry. The restaurant had very good food 'though the waiter could be more helpful and the car parking was expensive. There was a Rail line just outside our room which could be annoying on a longer stay.
Reviewed November 20, 2014
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7.7
Luke from United Kingdom
Couple
Standard
Stayed 3 nights in July 2014
Surprisingly nice hotel.”
The exterior, the burgers, the suburb
This hotel has a few pros and cons. You probably want to hear the cons first: While we were there, there was a fair outside the back of the hotel playing extremely loud pop music every day until around 2am. Whether this is a frequent occurrence I can't say, but it ruined the atmosphere somewhat. Parts of the interior are shabby, as other reviewers have noted, but it's nowhere near as bad as some have made it sound, at least not now. Groups of teenagers do hang around outside the hotel (presumably due to the notability of the building itself - one of the grandest in Santurtzi), but this shouldn't be a problem. The rooms themselves are lovely - not luxury (although I can't speak for the suites), but more than adequate. The restaurant and room service are reasonably priced and delicious. The veal burger is especially recommended, and the service is fine, if not spectacular. Reception staff are perfectly helpful, without being intrusive. Speaking Spanish (or Basque!) helps. Although the hotel is 20 minutes from the centre of Bilbao, this is via the metro (Peñota station). As Bilbao Metro is one of the most efficient and pleasant I have travelled on, this is no bad thing. Santurtzi / Santurce itself is a rather nice fishing suburb which has been swallowed in the Bilbao agglomeration while maintaining a strong sense of its identity (look for purple flags). Locals are extremely friendly and helpful, so for us it was no problem not being in the centre of Bilbao. The views are unorthodox but beautiful across the estuary. Industrial chic, you might say.
Reviewed July 19, 2014
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5.7
Margaret from United Kingdom
Couple
Standard
Stayed 1 night in July 2014
Great building but a very poor atmosphere”
the building
Staff could be more helpful, no staff to serve in the bar, very stark interior and a very poor ambience
Reviewed July 09, 2014
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