Very good 7.4
Based on 25007 reviews

Recent customer comments

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Very good



based on 25007 reviews
  • Cleanliness 7.5
  • Facilities 6.7
  • Location 8.8
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for money 7.2
  • Food/Dining 6.3
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Siti from Singapore
Couples
Superior Double (City View)
Stayed 2 nights in December 2015
Staycation for New Year
Location, rooms and staff
The room are clean and the staff was friendly when we check in and out. The housekeeping was fast and efficient. We went for a short lunch around the vicinity and by the time we came back, the room is already made up.
Reviewed January 06, 2016
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Narath from Thailand
Solo travelers
Superior
Stayed 3 nights in December 2015
Location is very good.
Location, Clean, Comfly
Reviewed January 06, 2016
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Mathuson from Thailand
Families with older children
Superior Twin (City View)
Stayed 3 nights in December 2015
Good and convenient
Closed MRT
Reviewed January 06, 2016
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Ming from Indonesia
Families with young children
Superior Double (City View)
Stayed 4 nights in December 2015
Comfort Hotel for Family
Near MRT, Bus, and off course Food/Restaurant
Reviewed January 06, 2016
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Choon from Malaysia
Families with young children
Triple Room
Stayed one night in January 2016
Value for money
Location, friendly and convenient
Overall, the location is very good. Definitely value for money
Reviewed January 06, 2016
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MARIA from Indonesia
Solo travelers
Superior
Stayed one night in November 2015
GREAT HOTEL
CLEAN, VERY GOOD SERVICES, STRATEGIC LOCATION
Love it much!
Reviewed January 06, 2016
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Apirat from Thailand
Families with older children
Triple Room
Stayed 4 nights in December 2015
Good hotel surrounded by food shops and stores
Location
Reviewed January 05, 2016
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Apirat from Thailand
Families with older children
Superior
Stayed 4 nights in December 2015
Good location but the rooms are too small.
Location
Reviewed January 05, 2016
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Chan from Hong Kong
Solo travelers
Twin Room
Stayed 2 nights in January 2016
Good location,convenient shops around
Convenient, very close to metro
Good, great location, lots of shops and restaurants near the hotel, however, the hotel is not clean enough, odd smell inside the room.
Reviewed January 05, 2016
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Kelly from Singapore
Couples
Superior
Stayed 2 nights in January 2016
Poor service from the staff
Location, cleanliness
The reception staff was rude in her attitude when me and my friend check in the hotel. I booked a superior double rm 3mths ago but she said no rms were available and wanted us to take a twin rm. I told her I booked it long ago and requested I do not want a twin rm. Instead of explaining politely, she got frustrated and returned our IDs and gave us the keycard by just putting it on the counter with no eye contact, no talk and a smile. And I have to ask her again if I got my double rm. She just frowned and replied yes. She didn't even explain the wifi procedure to us while my friend heard the receptionist beside was explaining the procedure to her guest politely. Another incident was on the day when we were to check out, me and my friend were sleeping soundly when suddenly I heard the door bell rang and someone kept knocking on the door and trying to open it! It was 8am and I hurried to open the door. The housekeeper was at the door and asked 'no checkout?' I said no and he smiled, said sorry and walked off. It wasn't sincere at all. I had even put the 'Do not disturb' sign at the door. I do not understand why they do not have the simple knowledge of checking with their department. He could have came in the room if we had forgotten to lock the door! It was a bad unwelcoming start and ending for our two days staycation at the hotel. Poor customer service I must say.
Reviewed January 04, 2016
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